Total 507 Customer Service job vacancies in Durham, County Durham, DH1 1AF

Are you passionate about improving care standards and empowering care workers with the skills they need? Are you an experienced social care professional with training qualifications?

Staffordshire County Council is seeking a dedicated and skilled Training Facilitator to join our team and enhance the quality of social care across the county.

In this role, you will work flexibly across various care settings, locations, and providers to develop and deliver training programs that ensure care is provided in accordance with current standards.

​This is a fixed term post for 2 years.

As a Training Facilitator, you will:

• Develop and deliver comprehensive training programs tailored to diverse settings and audiences.
• Ensure compliance with current standards by staying updated on changes in regulations and best practices.
• Create bespoke training programs and deliver recognised programs such as Oliver McGowan.
• Provide advice, guidance, and support to care providers to promote and achieve best practices.
• Participate in quality assurance activities including evaluation and self-assessment to drive continuous improvement.

• A proven track record in developing and delivering training programs to adult learners.
• Relevant work experience within a social care provider setting.
• Sound knowledge and understanding of the needs of people with learning disabilities, autism, and complex care needs.
• Ability to work effectively under pressure and prioritize workloads.
• Excellent communication skills to engage with staff at all levels and build effective relationships with stakeholders and other professionals.

• A Level 3 qualification in training and/or assessment.
• Strong interpersonal and networking skills.
• Proficiency in information and communication technology.
• Demonstrable literacy and numeracy skills.
• Ability to travel independently across the county as required.

Applications close 11 December. We will be shortlisting candidates on an ongoing basis and may contact you for an interview prior to applications closing.

The interview process will include a short micro-teaching session delivered by each candidate.

We reserve the right to close the advert prior to the 11 December.

Please contact Kelly Gray for more information or an informal chat about the role at kelly.gray1@staffordshire.gov.uk

We are no ordinary county council:

Our Values:

The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.

Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy:

We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future.

We look forward and race ahead - that goes for your career too.

Our benefits:

We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance.

In addition to your salary, as a member of staff, you will have access to Our rewards and benefits - Careers at Staffordshire

Our recruitment process:

As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.

Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all background and communities

As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the minimum criteria for the post.

Proud member of the Disability Confident employer scheme

Would you like to step in to kickstart your career in Care or continue your existing journey working with children?

Are you looking for a flexible and rewarding community-based care support role helping to change young people`s lives?

If you answered `Yes,` we would love to hear from you

Competitive salary - Starting £27,803 + allowances

Allowances:

£1,294 (5%) secure unit allowance or £646 (2.5%) Maple House (based on the starting grade) - payable monthly on start of employment.
£2,482 Enhanced pay rate for unsociable hours (based on normal working pattern, 23 hours per fortnight at enhance rate of pay) - payable monthly, one month in arrears
£1,667 Sleep-in allowance (based on the average of two per month) - payable monthly, one month in arrears

Benefits:

Durham County Council Pension - Contributory career average salary pension scheme
Paid annual leave - 26 days holidays per year (plus bank holidays) increasing to 31 after five years continuous local government service
Provide patient care - Provide care, safety, and welfare for patients.
Dedicated training- Full training and induction to support your patient care journey.
Discounts and schemes - Discounted gym membership, up to 20% off the Dell range of IT products and Car Purchase Scheme.
Employee Assist Scheme


The Role

Brook Street Social Care presents this exciting career opportunity to work with one of our clients in Aycliffe Centre in Durham.

This role is working within a secure children`s home, providing high-quality, specialist accommodation for young people between the ages of 10 and 18. The centre houses vulnerable young people, many of whom have complex problems and need intensive support to help them turn their lives around.



Please Note: During your working schedule, you must be available to work across the following shifts: Rotating Weekday shifts are Monday-Friday 7.30 am-2.45 pm Monday-Friday 2.15 pm-11 pm. Fortnightly weekend shifts will be: Saturdays 8am-1.15pm and Sundays 1.15pm-11pm, Saturdays 1.15pm-11pm and Sunday 8am-1.15pm.



What will be your primary responsibilities?

• Act as a `keyworker` for young people and be a role model with a socially desired behaviour
• Engage, stimulate and appropriately challenge
• To safeguard and provide consistency and stability
• To provide advocacy and act with sensitivity
• Administer medication where needed
• Maintain adequate records and undertake site risk assessments
• Write reports and care planning documentation with the use of IT skills
• Provide stimulating educational and physical activities
• Possess knowledge of the standards within Children`s Homes Regulations 2015

Who we are looking for?

A background in care is not essential but desirable. To apply for this post, you will have:

• A passion for care as well as following compassion in practice.
• Good verbal communication skills to ensure information is shared seamlessly
• The ability to work effectively as part of a team
• The ability to remain calm and manage challenging situations is imperative
• The ability to build rapport quickly and work compassionately with our young people
• A flexible and enthusiastic "can do" approach to work

About Brook Street

We recruit on behalf of some of the country`s best-known organisations for roles across all industry sectors. We are located across 50+ high street locations, making hiring and job searching more personal. Our nationwide reach means we can engage with job seekers such as yourself and employers in person, allowing us to tailor our approach to their unique requirements perfectly and offer you various job opportunities.

Call Mandy to discuss on: 07483906423

#DCCA12


Click to apply, or call 07483906423

Job Title: Customer Service Agent
Location: Outskirts of Taunton so must drive to be able to get to location
Salary: £23,400 per annum
Hours: Monday - Friday 9am-5pm

Our very well established client on the outskirts of Taunton have an exciting opportunity for a Customer Service Agent to join their team on a permanent basis.

Overview
The Customer Experience they provide is at the core of their proposition & growth plan, so the position of Customer Service Agent is seen as pivotal in their organisation. Acting as the main contact for customers but then liaising with all internal departments to ensure the order to cash process is delivered effectively. The role requires the individual to be able to process large volumes of data while ensuring the customer contact is professional and timely, doing what we say we are going to do is a key attribute.

Core Responsibility

• Dealing with customers via email and telephone providing responses and support in a timely fashion, in line with agreed SLA (Service level agreement = target) where appropriate.
• Be the champion of the Service desk platform - Freshdesk, proactively managing the tickets within SLA's, working with other departments to drive conclusion of ticket and picking out key service trends and working with the management team to resolve root cause issues.
• Order taking and input on Orderwise software.
• Management of customer enquiries from cradle to grave, ensuring closure in a timely fashion
• Management of data in Orderwise, ensuring it is up to date and aligned with Fresh sales CRM Customer issues and requirements. This includes liaising with our hauliers when delivery issues arise.
• Dealing with day-to-day additional office tasks.
• Other activities identified by the management team
• Operating Platform & Standards
• You will need to become proficient and then work to ensure the data is correct and timely in all systems, currently key systems are · Freshdesk - Freshsales · Orderwise
• Overall, their philosophy for growth is based around delivery of fantastic products to exceptional standards, this can only be achieved if every member of Team is focused on excellence, constantly looking for and developing ongoing improvement.

Delivering exceptional customer service is a responsibility for all Team members but controlled through our Customer Service team, so you must be willing to take ownership which are:

• Customer are core, we aim to inspire
• Our people and teams are empowered to make a difference everyday
• We are passionate about connecting brands to customers, telling their stories
• Social responsibility guides all our decision

Qualities

• Previous Customer Service Experience preferred but not essential as we will provide full training
• A great telephone manner
• Hard working & reliable with a good work ethic
• Focused with high a level to attention to detail
• Able to work as part of the team

Benefits

• Real Living Wage Employer
• 28 days holiday per annum (including Bank Holidays)
• Pension Scheme
• Birthday (when in working week) given as additional days holiday
• Free samples of products
• Health Assured Program to support personal wellbeing
• Regular product training and relevant samples

If interested apply today or call us on 01823 352333!

CPTaunton

• The duties described are for the full-performance level. At developmental grade levels, assignments will be of more limited scope, performed with less independence and limited complexity. The duties may include, but are not limited to:
• Inspects premises in and bordering the quarantine zone, and investigates additions to or losses of livestock from such herds.
• Makes periodic inspections of vacated premises to detect bad fences, cattle tracks, or other evidence of illegal use of the premises.
• Rides horseback and checks all fences in and bordering the quarantine zone to ascertain that they are adequate to prevent intermingling of livestock and consequent exposure to fever tick carriers.
• Collects physical information which may involve sign-cutting and tracking techniques, and uses this information to detect and apprehend strayed or smuggled Mexican livestock.
• Assists with inspection and testing of livestock, poultry, and other avian species on ranches, farms, auctions, markets, etc., to detect animal diseases and parasites.
• Makes arrangements with owners and independently draws blood samples from animals and poultry, conducts necessary serologic tests, tags, brands, appraises reactor animals, and reports findings.
• Oversees the cleaning and disinfection of vehicles and premises that are contaminated by disease organisms or as a precautionary measure.

VA Healthcare System Serving Ohio, Indiana, and Michigan (VISN 10) advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being.

Major Duties:

• Monitors and creates work assignments, provides input on performance, resolves daily workplace issues and maintains efficient workflow.
• Assures coverage of all areas of responsibility and conducts ongoing reviews to ensure quality of work.
• Certifies accurate and timely scheduling of appointments.
• Distributes and balances workload and creates and maintains employee work schedules.
• Assists with clinic access contingency plans by adjusting appointment times, location, or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs.
• Supports patient safety standards using the correct Veterans Affairs identification of all patients.
• Ensure that all necessary health/administrative information are integrated into Computerized
• Patient Record System (CPRS) by sending the documents to scanning.
• Assist in the Beneficiary Travel Program and Health Benefits Unit and other duties within the clinic.
• Participate in the daily teamlet huddles and weekly team meetings.
• Orients medical staff to basic administrative policies and procedures dealing with outpatient scheduling and other administrative topic.
• Provides administrative support to professional staff.
• Assists staff with a variety of clerical duties in one or more outpatient clinics that provide a variety of medical services.
• Performs other duties as assigned.

The Medicine/Telemetry unit has telemetry monitors for monitoring patients with chest pain or acute myocardial infarction in addition patients with circulatory disorders, Chronic Obstructive Pulmonary Disease (COPD) and heart failure are also served. The Medicine/Telemetry unit occasionally cares for patients, who have had surgical interventions but are in the chronic phase of treatment. Registered Nurses partner with LPN's and Nursing Assistants to provide patient and family centered care in collaboration with an interdisciplinary team of clinicians, who support patients and families in decision-making.

The Registered Nurse Manager is responsible for ensuring that subordinate nursing personnel provide timely nursing care which complies with generally accepted standards of clinical practice. This includes the authority to accept, amend or reject the work of subordinates.

The Registered Nurse Manager has continuing responsibilities for all the following functions to include but not limited to:

• Planning work to be accomplished by subordinates, setting priorities, and preparing schedules for completion or work.
• Assigning work to subordinates based on priorities, selective consideration of the difficulty and the requirements of the assignments, and the capabilities of subordinates.
• Evaluating the performance of subordinates.
• Making recommendations for appointments, advancements, or reassignments of subordinates.
• Giving advice, counsel, or instruction to subordinate personnel on work and administrative matters.
• Hearing and resolving complaints of subordinates and patients. Referring more serious complaints not resolved to higher level supervisors.
• Recommending and/or taking disciplinary action where appropriate.
• Identifying developmental and training needs of subordinates and providing or making provision for such development and training.
• Identifying developmental and training needs of subordinates and providing training.
• Responsible for performance measures, performance improvement, customer/patient satisfaction and safety.
• Develops and manages collaborative partnerships with physicians and other clinicians

• A minimum of five (5) years demonstrated successful nursing practice.
• Demonstrated experience on medical surgical unit and oncology unit.
• A minimum of two (2) years of recent successful management experience at the assistant nurse manager level or higher.
• Candidates should possess a thorough knowledge of current behavioral health concepts, principles and methods of treatment and the ability to supervise other nursing staff in a healthcare setting.
• VA experience with Veteran patient population.
• Demonstrated ability to work effectively with patients, families, and other members of an interdisciplinary team.
• Demonstrated history of collaborative relationships with physicians and other support services and leadership.
• Documented evidence of knowledge and skill including: Change management, problem solving, customer relations, decision making, priority setting, organization, critical thinking.

• ANCC for medical surgical nursing

Proud member of the Disability Confident employer scheme

Job Advert: Customer Service Advisor
Location: Northampton
Position: Temporary, Full Time (8 weeks)
Working Hours: 8:00am - 8:00pm, Monday to Sunday (shift pattern)
Pay: £11.44 per hour

About the Role:
Are you passionate about delivering excellent customer service and looking for a rewarding temporary opportunity? We are currently recruiting for a Customer Service Advisor to join our dynamic team in Northampton. This is a full-time temporary role, offering a variety of shifts between 8am and 8pm, Monday to Sunday.

As a Customer Service Advisor, you'll be the first point of contact for customers, assisting with inquiries, resolving issues, and providing information about our services. You'll be part of a supportive team, and no two days will be the same!

Key Responsibilities:

Responding to customer inquiries via phone, email, or chat
Providing accurate and helpful information to customers
Resolving customer complaints or issues efficiently and professionally
Ensuring all customer interactions are handled with care and respect
Maintaining a high level of product knowledge to assist customers effectively
Updating customer records and processing requests
Ideal Candidate:

Excellent communication skills and a positive attitude
Previous experience in a customer service or call centre environment is desirable
A team player with the ability to work independently
Good problem-solving skills and attention to detail
Ability to work flexible shifts within the operating hours (8am - 8pm, Monday to Sunday)
A customer-first mindset and a professional approach to every interaction
Why Join Us?

Competitive pay of £11.44 per hour
Full-time temporary position with a chance to develop your skills
A supportive and friendly team environment
Opportunity to work in a fast-paced and varied role
If you are ready to join a customer-focused team and can commit to a temporary role for the next 8 weeks, apply today!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

Job Advert: Customer Service Advisor
Location: Northampton
Position: Temporary, Full Time (8 weeks)
Working Hours: 8:00am - 8:00pm, Monday to Sunday (shift pattern)
Pay: £11.44 per hour

About the Role:
Are you passionate about delivering excellent customer service and looking for a rewarding temporary opportunity? We are currently recruiting for a Customer Service Advisor to join our dynamic team in Northampton. This is a full-time temporary role, offering a variety of shifts between 8am and 8pm, Monday to Sunday.

As a Customer Service Advisor, you'll be the first point of contact for customers, assisting with inquiries, resolving issues, and providing information about our services. You'll be part of a supportive team, and no two days will be the same!

Key Responsibilities:

Responding to customer inquiries via phone, email, or chat
Providing accurate and helpful information to customers
Resolving customer complaints or issues efficiently and professionally
Ensuring all customer interactions are handled with care and respect
Maintaining a high level of product knowledge to assist customers effectively
Updating customer records and processing requests
Ideal Candidate:

Excellent communication skills and a positive attitude
Previous experience in a customer service or call centre environment is desirable
A team player with the ability to work independently
Good problem-solving skills and attention to detail
Ability to work flexible shifts within the operating hours (8am - 8pm, Monday to Sunday)
A customer-first mindset and a professional approach to every interaction
Why Join Us?

Competitive pay of £11.44 per hour
Full-time temporary position with a chance to develop your skills
A supportive and friendly team environment
Opportunity to work in a fast-paced and varied role
If you are ready to join a customer-focused team and can commit to a temporary role for the next 8 weeks, apply today!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

This position is located in Katmai National Park and Preserve in the Maintenance Division.

The typical season for this position is April - September, but varies during these months due to weather conditions, project needs, and/or funding. Anticipated Entry on Duty: April 2025.

Although the official duty station is Lake and Peninsula County, you will be duty stationed at Brooks Camp, AK. Selectees may be moved between duty stations within park boundaries.

Duties include, but are not limited to the following:

Selectee learns proper methods and processes for water systems status, storage levels and when water conservation measures should be implemented. Is responsible for seasonal start up and shut down of the various well houses' holding tanks and distribution systems throughout Brooks Camp. Operator will winterize systems thoroughly to prevent the need for extensive repairs during the following years' start up. This will include a proper blowdown of all distribution lines to each individual cabin with an air compressor, followed by a charging of each line with RV antifreeze/glycol.

• Oversees collecting water samples and keeping associated records organized.
• Collects and coordinates the delivery of monthly coliform and nitrate samples and records laboratory test results.
• Oversees the annual pumping of septic sludge and vault toilet sludge, treatment, and disposal.
• Performs plumbing related duties including planning, layout, and routing of piping systems specifically related to the water and wastewater fields.
• Installs and repairs different types of piping including ductile iron, copper, galvanized steel, asbestos, PVC, and cast iron as well as transition couplings and valves associated with these materials.
• Rodding sewer lines, repairing various pumps, and general plumbing maintenance, which includes sewage lift station repairs and wastewater collection systems.
• Maintains and troubleshoots systems ranging from large primary voltages to small millivolt/milliamp digital circuit boards, and touch screen equipment. Must be knowledgeable of all wire gauges and sizes, and their controls. Must be capable of applying all facets of electrical and instrumentation ability associated with the fields of water and wastewater maintenance.
• Uses technical manuals, blueprints, drawings, and sketches to assign and/or complete work orders.
• Performs minor maintenance to buildings, housing and grounds using the following building maintenance skills: hydraulic repair, plumbing, painting, and carpentry.

Four positions are anticipated to be filled from this Job Opportunity Announcement:

• One position will be filled at the GS 05 grade level, with an annual salary range of $42,151 - $54,793 per year.
• One position will be filled at the GS 06 grade level, with an annual salary range of $46,987 - $61,085 per year.
• One position will be filled at the GS 07 grade level, with an annual salary range of $52,214 - $67,880 per year.
• One position will be filled at the GS 08 grade level, with an annual salary range of $57,824 - $75,170 per year.

Position:Complex Care Manager

We are seeking a Clinical Care Managerto lead and oversee the coordination of clientcare services. The ideal candidate will be responsible for managing a multidisciplinary team, ensuring the delivery of high-quality care, and acting as a key liaison between clients, families, and multiagency agencies. You will play a crucial role in improving clientsservices and outcomes, enhancing the clientexperience, and optimizing care delivery.

Responsibilities:

Adopt a person centred approach in all that you do, continually looking to improve how we administer and deliver care in our communities.

Lead and supervise a team of nurses, care coordinators, and other clinical staff to ensure efficient and high-quality care delivery.

Develop, implement, and monitor individualised care plans for clients, ensuring they meet clinical, emotional, and social needs.

Collaborate with healthcare providers, social workers, and family members to coordinate care and ensure a holistic approach to clientmanagement.

Monitorprogress and make necessary adjustments to care plans based on clinical outcomes andfeedback.

Act as a primary point of contact for clientsand their families, providing support, education, and advocacy as needed.

Ensure compliance with all regulatory requirements and organisational policies, maintaining a focus on safety and quality.

Track and report on key performance indicators (KPIs) related to clientcare, team performance, and operational efficiency.

Provide leadership and mentorship to clinical staff, fostering a culture of continuous learning and improvement.

Develop and maintain effective working relationships, particularly with our Business Development teams and Local Authorities so we can acquire new contracts and support packages.

Plan and attend regular meetings with all stakeholders to keep abreast of views, developments, opportunities and expectations.

What we're looking for:

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Experienced Registered Adult Nurse

-

Previous experience working in a regulated care environment is a must, ideally in a domiciliary environment/home care.

-

Excellent communication skills

-

A natural leader, someone comfortable motivating and engaging a team.

-

Comfortable working within a multi-disciplinary environment.

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Experience of working with Service Users who have additional support or complex needs.

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A passion for delivering excellent care to a high standard.

Benefits:

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Great Career development opportunity with a fast-growing Company.

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Hardworking team looking to utilise Technology to improve Home Care in the UK.

-

Competitive salary with On-Call Included.

You'll have access to:

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Training and development for your role and future Career with Cera

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Lifeworks discount platform and Employee Assistance Programme

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Refer a Friend scheme

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Mobile phone and other required tech

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Company pension scheme

Cera promotes a carer-first approach. Our frontline staff are the most important part of the Cera family. You will join a visionary organisation on the tipping point of transformation and have the opportunity to form part of our larger mission to change the face of Social Care. Your Branch will be equipped with innovative software and you will have the opportunity to lean on our wider organisation for the most progressive and personable operational support.

Our app proactively tracks and monitors the health of our customers, enabling families and medical professionals to have visibility of changes in health and well being status. Using AI to predict potential health concerns, we're able to help our customers avoid unnecessary hospital visits, whilst protecting vital NHS resources.

We champion diversity, inclusion and well-being to create a workplace where you value yourself and feel proud of who you are. We believe in a world where you have the freedom to explore and express yourself without judgement, no matter who you are or where you're from. Where individuality is a source of confidence, because difference makes the world a better place. People from cultural or gender diverse backgrounds, women and people with disability are encouraged to apply.