Total 32 Customer Service job vacancies in Exeter, Devon, EX10 2PQ

For further information about this role please see the attached job description and person specification.

For more details on this vacancy please review the attached job description and person specification.

Devon County Council are seeking experienced and dedicated social workers to join our Children and Families Assessment Team in Exeter. This is a fantastic opportunity to make a meaningful impact on the lives of children, young people, and families by fostering safety, stability, and positive outcomes.

Working under our Ofsted Improvement Plan, we need robust and skilled social workers who can bring strong practice experience to the team and act as role models for peers. You'll be part of a team that values collaboration and strength-based approaches while being supported by Specialist Practitioners who focus on complex assessments.

Responsibilities

• Conduct Child and Family Assessments to determine levels of need and appropriate interventions.
• Undertake section 47 Child Protection enquiries to ensure the safety and welfare of children.
• Work directly with children, young people, and families to create family-led, strength-based plans that promote safety and stability.
• Liaise with multi-agency partners to coordinate interventions and services.
• Manage and prioritise a diverse caseload, ensuring timely and thorough assessments.
• Support the court process by collaborating with Specialist Practitioners for pre-birth, parenting, and other complex assessments.
• Attend the office 5 days a week during duty weeks and 3 days a week otherwise to ensure effective service delivery.

Requirements

• Qualifications: Degree in Social Work with registration with Social Work England.
• Experience: Proven track record in children and families assessment services, with expertise in section 47 enquiries and Child Protection cases.
• Skills: Excellent communication, analytical, and decision-making abilities, with the capacity to model best practices.
• Knowledge: Strong understanding of relevant legislation, including the Children Act, and safeguarding policies.
• Ability to work collaboratively in a high-pressure environment while maintaining a child-centered approach.

Benefits

• Weekly accommodation/commuter travel allowance of up to £150 for those living 50+ miles away (evidence required).
• Opportunity to work in a supportive, dynamic, and forward-thinking team environment.

How to Apply

If you are interested, please call Chris Richardson on 01772 208964 or email me your CV - Christopher.richardson@servicecare.org.uk

If this role isn't right for you, but you know someone who would fit perfectly to our engaged and devoted team and you refer them, you will receive a referral bonus of £350.

The benefits of working with SCS:

• A specialist dedicated Social Work consultant offering single point of contact.
• Exceptional referral bonuses - £350 per referral placed in to work!
• An extensive & exclusive range of Social Work vacancies across the UK
• Nationwide provider Social Work staff to over 200 local authorities.
• Payroll service twice a week.
• Ltd and PAYE payment options available.
• Annual training budget of up to £250 and continued online CPD training.
• Excellent Annual Loyalty schemes / bonuses.
• DBS disclosures provided via fast-track online services free of charge.

The MPGS provides professional soldiers to meet armed security requirements at Royal Navy, Army, RAF and other MOD bases across the UK Mainland. Our primary role is to counter the terrorist threat posed to military bases within the UK

Our duties include:

Security incident management - Such as suspicious packages, bomb threats, protests, etc.

Patrolling site perimeters - Taking necessary action to preserve perimeter security.

Controlling entry and exit - Managing control room and gate operations and ensuring all visitors are dealt with efficiently.

Military Working Dog services (at selected sites).

Our units are located at over 120 sites across the UK mainland. We have our own Military Local Service Contract which allows soldiers to choose where they wish to serve, providing there is a vacancy.

Requirements:

• Background - You must have at least 3 years prior Military Service, or be currently serving, in any arm of the British Military, regular or reserves.

• Age - You must be over 18 years and under 57 years of age at re-enlistment.

• Fitness Eligibility - You must be medically fit and have a Body Mass Index below 32.

• Driving Licence - You must have a full UK driving licence with less than 8 penalty points.

Previously Served Personnel:

• Gap Since Leaving Service - Former substantive Cpl/LH (or equivalent) and above ranks with no more than a 10 year gap of service, and for former non substantive Cpl/LH and below ranks who have a gap of service of no more than 6 years.
• If you feel you fall slightly outside the above criteria you can still apply for this role, for which a waiver may be granted subject to approval and interview processes.
• Previous Service Check - Your previous service records will be checked and final authorisation to proceed with the application must be given by the Army Personnel Centre.

Currently Serving Personnel:

• Any currently serving regular or reserve personnel wishing to transfer to the MPGS from across the tri-services should email ArmyPM-MPGS-Recruitment@mod.gov.uk immediately to discuss the best process for you joining the MPGS.

Benefits:

• Entry level salary £25693 (Pte) incrementally increasing to £28009 (Pte) over 4 years.
• Full career pathway and promotion opportunities available, with a salary range from £29066 (LCpl) to £53859 (WO1).
• Continuation of armed services pension or new pension if in receipt of full military pension already.
Entitlement to subsidised accommodation (SFA & SLA), free Medical and Dental care, SLC & ELCs.
• 30 Days Annual Leave (Pro Rata).
• You choose your location in which to serve.
• Home to duty payment subject to conditions (HDT).
• Adventurous Training & unit representative sports opportunities available.

Job Type: Full-time, permanent.

Schedule: 12 hour shifts on a structured system of 4 on 4 off.

Experience: UK Military, minimum 3 years (required).

How to Apply: In the first instance please copy & paste the below Web address into your preferred Web browser.

https://forms.office.com/Pages/ResponsePage.aspx?id=7WB3vlNZS0iuldChbfoJ5e0ogR2MuhhKluQo-thjdrtUNDRRNlZIUEZQSzZWR1lZTlkzUjNBU0ZKUy4u

For further info: Visit

Website - https://www.army.mod.uk/learn-and-explore/about-the-army/corps-regiments-and-units/adjutant-generals-corps/provost-marshal-army-1st-military-police-brigade/military-provost-guard-service/

Facebook - https://www.facebook.com/groups/mpgsRecruitment/

e-mail – ArmyPM-MPGS-Recruitment@mod.gov.uk

Essential requirements Dental Registration with the GDCCompleted Foundation Training Must have English Performer NumberUp to date on mandatory and recommended dental training.Dentist with at least 2-years of post qualification experience.Experience of working within a range of NHS dental environments.Ability to work independently.Ability to communicate effectively and lead a clinical dental team.Ability to quicky develop rapport.Professional attitude.Willing to be flexible.Maintain composure in stressful environments.Ability to manage workload and prioritise effectively.Empathy and understanding. Desirable requirements Postgraduate skills and qualifications.Understanding of the wider dental system

CUSTOMER SERVICE ADVISOR
Location: Paignton
Hours: 40 per week Mon-Fri
Contract: Temporary (Ongoing)
Salary: £11.44 p/h
This isn't your ordinary Customer Service Advisor role.
Are you someone who is passionate about how we care for the most vulnerable people in society?
Our Community Service Centre in Paignton is currently looking for a Customer Service Advisor to join our friendly team and provide support to our Service Users.
Our Client is the UK's leading provider of Community Equipment Services, we deliver complete end-to-end services through all stages of equipment provision and recycling, within the health care sector.
We are looking for highly motivated individuals who can help us in our mission to improve people's quality of life and independence every day. Our services allow people to remain in their homes, preventing the need for them to stay in hospital for any longer than is necessary, allowing the NHS to deliver front-line care where it is needed most.
Our Customer Service Advisors are a pivotal part of the success of the service we provide. From arranging deliveries and collections of equipment with service users to answering inbound calls from Service Users and Occupational Therapists, your role as a Customer Service Advisor will be varied.
As well as assisting Service Users, you will also liaise with the Community Equipment Technicians to ensure the service runs smoothly whilst being responsible for providing excellent customer service to our Service users and resolving any issues in an efficient and timely matter.
This role requires strong computer skills and previous experience in customer service roles.
The Role is based fully on-site at Paignton

Please refer to the full Job Description and Person specification attached to this advert which will provide further information on this role. Administration services underpin all of our clinical activity at Devon Partnership NHS Trust, which means our dedicated and enthusiastic administration workforce is vital to the delivery of first class care. The postholder will be responsible for providing effective and efficient clerical and administrative support to an assigned Consultant, associated medical staff and the multi-disciplinary team where appropriate. Revised December 2018 There will be an expectation for the post holder to be highly motivated, flexible and multi-skilled with excellent organisational skills. The post holder will have high standard of abilities using Microsoft Office packages and experience of using bespoke IT systems. The role will involve the coordination and implementation of office procedures and will require a high degree of organisational skills and excellent working knowledge of administrative systems. The post holder will need to meet deadlines, collate data and maintain standards relating to administrative processes. They will need to be able to work within a team effectively and share work streams where appropriate. Key Responsibilities include: Comprehensive diary management and ensuring Consultant/associated team members are briefed and ready for meetings and appointments Transcribe comprehensive dictation from audio recordings into letters, reports, minutes or directly onto patient records Provide general administrative function for the Consultant, which will include being point of contact, writing detailed letters and reports for the Consultant and associated team to approve Collate and distributing reports/papers for meetings chaired by the Consultant/associated team and ensuring the agenda is sent out to report authors and attendees in advance Meeting administration: taking and distributing formal minutes; recording clear actions and following these up to check completion; maintaining attendance records Event coordination and planning as required Supporting the Consultant and team by ensuring that records are up to date on all staffing and patient systems and that items are dealt with quickly and efficiently on appropriate finance systems Profile Excellent planning and organisation skills Excellent written and verbal communication skills Excellent attention to detail Enthusiastic and confident to challenge Professional telephone manner Collegiate approach and diligent Takes pride in their work and consistently strives to produce work of the highest standard Seeks to deliver the best possible outcome rather than just the task at hand Works in partnership with the Consultant/associated team to understand their needs and priorities (which may change depending on workload) Excellent time management skills to manage their own time and that of the Consultant they support Experience of prioritising a varied and busy workload their own and that of the Consultant they support and using initiative Experience of working under pressure with the ability to work to and achieve deadlines.

HOUSING SUPPORT WORKER - YOUTH HOMELESSNESS SUPPORT

Location: Exeter

Salary: £25,064 plus an additional £7,200 for sleep-in shifts

Are you passionate about supporting young people and eager to contribute to ending youth homelessness? Join a leading youth homelessness organisation as a Housing Support Worker in Exeter, where you will work with young individuals at risk of or experiencing homelessness.

Key Responsibilities:

• Provide high-quality support tailored to the needs of young people, helping them develop essential independent living skills, including financial management, health and well-being, and community integration.
• Act as a role model and mentor, promoting best practices and delegating tasks effectively within your team.
• Maintain a positive outlook and sense of humour while working non-judgmentally with vulnerable youth.
• Monitor and document the progress of the young people you support, ensuring their safety and maximising their outcomes.

Your Profile:

• A genuine passion for working with young people and helping them achieve their goals.
• Strong listening abilities coupled with excellent written and IT skills.
• Experience in coaching or training team members is advantageous.
• Understanding of the challenges faced by young people today.

What We Offer:

• Extensive training to enhance your skills.
• 5 weeks of annual leave for work-life balance.
• Pension plan and life assurance for your peace of mind.
• A friendly and welcoming team environment with regular supervision and reflective practice.
• A rewarding role where no two days are the same, providing you with invaluable experience in the social care sector.

If this sounds like the opportunity for you, don't hesitate! Call Louise at 07929 476065 or 0117 9486300 today. Join us in making a difference in the lives of young people facing homelessness.

Job Title: - Care Support Worker - Mental Health Trust:Royal Devon University Healthcare Foundation Trust Location: -Wonford Hospital, Exeter and Exmouth hospital, Exmouth. Pay Rate:£12.08 to £22.10 Shift Patterns: Flexible About the Trust- The Royal Devon University Healthcare NHS Foundation Trustwas established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust. Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide for more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly. We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital (EX31 4JB) and the Royal Devon and Exeter Hospital (Wonford) (EX2 5DW).Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings including community inpatient hospitals, outpatient clinics, and within peoples own homes.We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC). Our hospitals are both renowned for their research, innovation and links to universities. Why might this job interest you? This position allows you to make a significant impact on individuals' lives by providing essential support and compassionate care in mental health settings, all while having the freedom to choose your own working hours. The flexibility of a bank role enables Mental Health Care Support Worker to balance professional responsibilities with personal commitments, promoting a healthy work-life balance. The ability to contribute to patient care on a flexible schedule makes this role both rewarding and accommodating, ensuring that individuals receive the necessary support when they need it most. What you can add: Monitoring patients' conditions by taking temperatures, pulse, respirations and weight Assisting in the delivery of patient care as directed by the Registered Nurse Ensuring that the patient is the prime focus when making decisions about their care and wellbeing Assisting patients with compassion when undertaking normal activities of daily living whilst ensuring that privacy, dignity, and human rights are respected The role will involve, but not be limited to you performing the above. What youll need: A minimum of 6 months experience as a Mental Health Care Assistant (Qualifications required to accompany individuals with 6-12 months experience) or Studying as a Student Nurse with at least 12 weeks clinical placements, studying towards a Mental Health Nursing degree *Depending on the Trust, you may require variable additional certification and skills. The benefits we can offer you in return: Putting People in Places to Care be part of the NHSP community, by joining the bank and caring for patients with a team of people from all walks of life. Weekly pay to give you access to your wages more quickly. Blue Light Card NHS Discount Provider First choice of shifts/placements at the Trust of your choice over agencies. Our team is always happy to help - access our support line any time. Working options to suit your lifestyle being on the bank gives you the flexibility to work the shifts you want or choose fixed term placements. Training and development opportunities via the Trust and NHSPs own academy. Explore different wards, keep your skills up to date whilst gaining vital experience. Being part of the NHSP Community means youll get access to member activities such as member of the month, member appreciation week, key date giveaways, webinar series and much more. Who are NHS Professionals? NHS Professionals is a flexible staff bank, owned by the Department of Health, our purpose is to provide you with the autonomy to decide when, how, and where you want to work. Supporting your lifestyle and making you feel part of the team and community. Offering you flexible work or alternatively fixed term placements. ApplyToday By joining us you can look forward to a choice of flexible Bank shifts or fixed term placements across any of our client Trusts in England.

For more information on the Job Description and Responsibilities please click the link below. More detail about the role Are you interested in a career in the NHS but not sure where to start? Are you an enthusiastic, well organised person with a passion for good customer service? If so, this could be the role for you! We are looking for a personable, well organised, enthusiastic person to provide an efficient, professional Administrative and Clerical service. You will form an essential part of a busy team ensuring patient appointments are booked accurately and information is updated regularly, in a timely manner, working alongside both Pain Management and Pain Management Rehab admin teams to provide excellent service for our patients. You will also need to provide effective communication to both patients and staff in order to ensure the smooth running of the service which enhances patient care. The role is both office based and patient facing therefore you will need to be flexible and adapt to the different environments. This role is great for someone who enjoys working in a fast-paced environment, as part of a team working towards a shared goal. If you feel you are suited to this role, then we would be delighted to hear from you. Visits to the department are welcomed and encouraged. Working Pattern: 37.5 hours per week, Monday to Friday. No Bank Holiday or weekend working Interview Date: To be confirmed For further information please contact: Yvonne Grant Team Leader on 01392 405016, y.grant1@nhs.net or Jade Auger, Admin Line Manager on jade.auger1@nhs.net, 01392 403569 As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve. Preference will be given to staff with Priority and 'At Risk' status including NHS At Risk staff throughout Devon. The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received. The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust. Benefits We will work together to maintain a culture that develops and supports you and your team. This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we'll help you get there. Looking after you is important to us. We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies. If you're starting out in the NHS, you'll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays. You'll benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups. Salary is not the only financial benefit You'll have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including: National discount services such as the Blue Light Card and Health Service Discounts. Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter Car lease schemes. The NHS Pension scheme (one of the most generous and comprehensive in the UK). Cycle to work scheme These are just a few of the benefits available if the role is something you are interested in, we'd love to hear from you.

Please refer to the full Job Description and Person specification attached to this advert which will provide further information on this role.

We are seeking a well-motivated Support Practitioners to join our outstanding service within the Intensive Support Team (Child and Adolescent Mental Health). These posts will support to children and young people with mental health difficulties within East Lancashire.

You will assist in delivering therapeutic care to children/young people under the direct supervision of qualified staff as well as delivering some of your role by call handling telephone calls from young people, families and referrers. Your main aim will be to provide care to families and young people with severe and complex mental health.

You will ideally have experience of working in a children's mental health environment. You will have effective communication/written skills in English, be a team player and be able to develop therapeutic relationships with children, families and the team. I.T skills are essential.

Access to private transport for work purposes is essential.

Provide and maintain the highest level of care and safety of children and young people under direct/indirect supervision.

The duties are a mixture of call handling and taking referral details; inputting straight onto the electronic record system, as well as some support worker shifts, working directly with children, young people and their families/carers.

To assist in the deliverance of therapeutic interventions that meets the needs of children, young people and families, including planning and implementing a package of care directly to the child, young person and family under indirect supervision from Extended Scope Practitioners and IST Clinical Coordinator.

Attend different sites to participate in direct assessments with qualified staff where indicated and on a rota basis.

Assist and contribute to the holistic assessment of children, young people and families including contributing to individual care plans, monitoring individuals and working clinically autonomously giving 1:1 contact on a regular basis.

To assist with the mental health assessment of children and young people who have been admitted to the wards or are in A&E following a suicide attempt or self harming behaviours on the self harm rota, and assist in the follow up as needed with other professionals involved in the initial assessment.

Lancashire & South Cumbria NHS Foundation Trust provides a range of services including secondary mental health care across this area. Specialist provision comprises inpatient child and adolescent mental health services, perinatal mental health and forensic services including low and medium secure care.

The Trust also provides a range of physical health and well-being services in the community alongside a range of partners in the Lancashire, Cumbria and Sefton area.

Lancashire & South Cumbria Foundation Trust encourages flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as; term time, part time, compressed hours, flexi-time and career breaks. We encourage applicants to state clearly on their application forms this request and discuss these options at interview.

For more information please visit our website via Lancashire & South Cumbria NHS FT.

For more details on this vacancy please review the attached job description and person specification.


This advert closes on Thursday 28 Nov 2024

Care Assistant - Days

Plymstock

Monday - Sunday Days- 11.00 - 18:00

From £12.00 per hour - weekly pay

*We offer the flexibility of either a zero-hour contract or contracted hours (16hrs, 24hrs or 30hrs) - which would suit your lifestyle the most? - T&Cs apply and are discussed at interview*

About Prestige Nursing & Care Plymouth - Proud to be rated 'Outstanding' with the Care Quality Commission (CQC)

Prestige Nursing & Care Plymouth are rated as outstanding with the CQC (Care Quality Commission). We are looking for caring and reliable Professional Carers to join our team. We are specifically looking to recruit new team members to care for a gentleman in his 80's who lives in the Plymstock area. This gentleman had a career in the RAF and he lives at home with his wife who cares for him alongside professionals.

.What our clients are looking for

To care for this individual, we are looking for gentle team members who can communicate well - to be able to explain and reassure him - and help him to feel safe in your presence. Our role is to provide assistance with personal care, nutrition and hydration, all aspects of daily living and cognitive stimulation. This individual is unable to assist with any transfers and therefore a hoist is used for transfers and personal care. All training will be provided as required but experience is necessary to meet his needs.

Do you need experience?

Due to the nature of this role we would require experience, working in care within the UK.

What we offer:

• A variety of shifts to suit your lifestyle
• You will be paid the National Minimum Wage for all attended training sessions and shadow shifts.
• Work with our own clients, no agency work.
• Pension scheme
• Blue light card
• Free DBS check
• Enhanced Maternity/Paternity and Adoption schemes
• Continued professional development to support you & your career
• Weekly Pay
• Holiday Pay
• Refer a friend with the Care Friends mobile app and earn extra money - T&C's apply
• Employee Assistance line - available 24/7 and fully confidential for our staff
• Support from your local branch team and out of hours support.

In line with CQC & Care Inspectorate regulations, we require and will undertake Enhanced DBS/PVG, Right to Work, Reference and Employment History checks in line with Government guidelines for this role and safer recruitment best practice. Whilst we endeavour to keep the recruitment process as short as possible, due to the nature of these important checks there may be extension to timelines. All our clients are equally entitled to have their needs met in a safe, fair and balanced way. Prestige Nursing & Care colleagues are responsible for promoting Equal Opportunities for all and for challenging any behaviour or practice which discriminates against any client or colleague on the grounds of race, religion, disability, age, gender, sexual orientation, identity or any other perceived difference.

As a Company we are unable to provide Sponsorship for overseas candidates. Applicants must have proof of right to work in the UK. It is a requirement to provide an overseas police check dated within the last 3 months of being in the UK if you have lived outside of the UK for longer than a year in the last 5 years.

By submitting your details, you acknowledge that Prestige Nursing is collecting, processing, and using your personal data for managing your application. For more information, please visit our Candidate Privacy Notice on our website.

Prestige Nursing & Care reserve the right to close this role early

You may be asked to provide your employment details through HMRC.

#INDEHP24

Care Assistant - Waking nights

Plymstock

Monday - Sunday Days- 20:30 - 08:30

From £12.00 per hour - weekly pay

*We offer the flexibility of either a zero-hour contract or contracted hours (16hrs, 24hrs or 30hrs) - which would suit your lifestyle the most? - T&Cs apply and are discussed at interview*

About Prestige Nursing & Care Plymouth - Proud to be rated 'Outstanding' with the Care Quality Commission (CQC)

Prestige Nursing & Care Plymouth are rated as outstanding with the CQC (Care Quality Commission). We are looking for caring and reliable Professional Carers to join our team. We are specifically looking to recruit new team members to care for a gentleman in his 80's who lives in the Plymstock area. This gentleman had a career in the RAF and he lives at home with his wife who cares for him alongside professionals.

.What our clients are looking for

To care for this individual, we are looking for gentle team members who can communicate well - to be able to explain and reassure him - and help him to feel safe in your presence. Our role is to provide assistance with personal care and to keep him comfortable during the night, enabling him to have a restful night's sleep. This individual is unable to assist with any transfers and therefore a hoist is used for transfers and personal care. All training will be provided as required but experience is necessary to meet his needs.

Do you need experience?

Due to the nature of this role we would require experience, working in care within the UK.

What we offer:

• A variety of shifts to suit your lifestyle
• You will be paid the National Minimum Wage for all attended training sessions and shadow shifts.
• Work with our own clients, no agency work.
• Pension scheme
• Blue light card
• Free DBS check
• Enhanced Maternity/Paternity and Adoption schemes
• Continued professional development to support you & your career
• Weekly Pay
• Holiday Pay
• Refer a friend with the Care Friends mobile app and earn extra money - T&C's apply
• Employee Assistance line - available 24/7 and fully confidential for our staff
• Support from your local branch team and out of hours support.

In line with CQC & Care Inspectorate regulations, we require and will undertake Enhanced DBS/PVG, Right to Work, Reference and Employment History checks in line with Government guidelines for this role and safer recruitment best practice. Whilst we endeavour to keep the recruitment process as short as possible, due to the nature of these important checks there may be extension to timelines. All our clients are equally entitled to have their needs met in a safe, fair and balanced way. Prestige Nursing & Care colleagues are responsible for promoting Equal Opportunities for all and for challenging any behaviour or practice which discriminates against any client or colleague on the grounds of race, religion, disability, age, gender, sexual orientation, identity or any other perceived difference.

As a Company we are unable to provide Sponsorship for overseas candidates. Applicants must have proof of right to work in the UK. It is a requirement to provide an overseas police check dated within the last 3 months of being in the UK if you have lived outside of the UK for longer than a year in the last 5 years.

By submitting your details, you acknowledge that Prestige Nursing is collecting, processing, and using your personal data for managing your application. For more information, please visit our Candidate Privacy Notice on our website.

Prestige Nursing & Care reserve the right to close this role early

You may be asked to provide your employment details through HMRC.

#INDEHP24

Devon and Somerset Fire and Rescue Service are looking for an experienced Digital Transformation Manager as part of our newly formed Business Relationship team, working within our Digital, Data and Technology (DDaT) department. You will join us on a full time, permanent basis working 37 hours per week. In return, you will receive a competitive salary of £46731 - ££49764 per annum. The role is office based, but there is the availability of some flexible / home working, which can be discussed and agreed with the successful applicant.

Devon and Somerset Fire and Rescue Service is the largest non-metropolitan Fire and Rescue Service in England. We provide prevention, protection, and response services across the counties of Devon and Somerset.

About the role:

This is an exciting opportunity to join our Digital, Data and Technology department as a Digital Transformation Manager supporting our new Digital Business Relationship function. This is a rewarding role allowing you to support the department in providing exemplary customer service and providing knowledge and expertise in this exciting field.

This position will be responsible for the coordination of digital transformation, managing the implementation of new applications, as well as the lifecycle of several existing key applications within the Service catalogue. This will include budget planning, and management, performance reporting, planning improvements and stakeholder engagement. The position will promote a customer first approach to service delivery as well as working with external vendors to manage relationships and ensure the continued operation, scalability, and security of these applications, implementing and maintaining effective processes for their management, while identifying and implementing improvements.

What we are looking for in the ideal candidate:

Relevant experience in a similar role, driving digital transformation.
The ability to understand business needs and processes.
To facilitate and coordinate digital transformation changes within the Service, managing internal requests for change, consulting with key stakeholders and delivering within agreed timescales.
A strong customer focus, demonstrated by:
A commitment to continuous improvement by seeking user feedback and using it to refine processes and enhance the user experience.
The ability to actively listen to user concerns, empathise with their challenges, and proactively identify and address their needs.
The ability to build strong, long-term relationships with customers and stakeholders.
Proven ability to manage and prioritise workloads.
Excellent communication and interpersonal skills
Maintain a good working knowledge across a broad range of ICT disciplines.
To be proactive and take a lead role when required.
Possess Superior analytical, evaluative, and problem-solving abilities.
The ability to champion a continuous improvement culture within the team, fostering an environment where user feedback is actively sought, analysed, and utilised refine processes and enhance the customer experience.
Produce documentation as required, including service level agreements and the drafting and updating of support documentation, Service policies and procedures.

If you have any queries or would like to speak to someone and find out about the role, please contact Gavin Beard via email at gbeard@dsfire.gov.uk

Closing Date: 2359hrs Sunday 1 December 2024.

If you feel you have the skills and experience to become our ICT Service Manager please click 'apply' today, we would love to hear from you.

The successful candidate, by commencement of employment, must have the right to work in the UK.

How to apply:
You will be required to complete an application form and submit a document providing evidence of how you meet the following essential criteria taken from the job description and person specification.

To help you complete this part of the application form please find attached below the word document "Digital Transformation Manager - essential criteria for application". Please download this document and complete it with your evidence in relation to the above criteria. You can then upload this where requested when completing your application.

Please note the evidence submitted in relation to the above criteria should not exceed 2000 words in total.

Evidence submitted in relation to the above essential criteria will be used to shortlist any applications received.

Our values
We are committed to the safeguarding of children and vulnerable adults, and all employees must share this commitment and adhere to the Service's Safeguarding Policy and Procedure.

Fire and Rescue Authority roles are listed under Schedule 1 of the Rehabilitation of Offenders Act (1974) Exceptions Order, and as such it is our policy to require all applicants to disclose any criminal convictions (both spent and unspent) including driving offences, cautions and reprimands.

Devon and Somerset Fire Authority are committed to the rehabilitation of offenders, and as such any positive disclosure will incorporate a reasonable and proportionate response.

As a Service and as individuals:

We are proud to help.
We are honest.
We are respectful.
We are working together.
Devon and Somerset Fire and Rescue Service recognise and celebrate the vast diversity of the local communities we serve, and we aspire for this to be reflected in our workforce. We encourage candidates from diverse backgrounds, experience, and beliefs, who share our values to consider working for us.

Proud member of the Disability Confident employer scheme