Total 335 Customer Service job vacancies in Exeter, EX4 4EX

For more details about this position, please see the attached Job and Person Description word document.

For full details of the role requirements please refer to the job description and person specification attached to this advert.

For full details of the role requirements please refer to the job description and person specification attached to this advert.

For more information on the Job Description and Responsibilities please click the link below. More detail about the role We are looking for a personable, well organised, enthusiastic person to provide an efficient, professional administrative and clerical service to the Trauma & Orthopaedics Department within the Surgical Services Division. You will form an essential part of an extremely busy team ensuring patient appointments are booked accurately and information is updated regularly, in a timely manner. You will also need to provide effective communication to both patients and staff in order to ensure the smooth running of the service which enhances patient care. The role is both office based and patient facing therefore you will need to be flexible and adapt to the different environments. This role is great for someone who enjoys working in a fast-paced environment, as part of a team working towards a shared goal. Comments from some of our current team: 'The role is varied, no two days are the same which keeps it interesting. It's nice to feel like you are helping the patients and making a difference and there is always something new to learn, especially in a service that is continually evolving.' As a team we always encourage and support personal and professional development, if this is something that interests you. If you feel you are suited to this role, then we would be delighted to hear from you. Visits to the department are welcomed and encouraged. Working Pattern: Monday to Friday, normal service hours are between 8am to 5pm. Interview Date: To be confirmed For further information please contact: Melanie Howland, Admin Line Manager on mhowland@nhs.net / 01392 403569 As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve. Preference will be given to staff with Priority and 'At Risk' status including NHS At Risk staff throughout Devon. The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received. The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust. Benefits We will work together to maintain a culture that develops and supports you and your team. This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we'll help you get there. Looking after you is important to us. We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies. If you're starting out in the NHS, you'll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays. You'll benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups. Salary is not the only financial benefit You'll have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including: National discount services such as the Blue Light Card and Health Service Discounts. Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter Car lease schemes. The NHS Pension scheme (one of the most generous and comprehensive in the UK). Cycle to work scheme These are just a few of the benefits available if the role is something you are interested in, we'd love to hear from you.

Job Title: Patient and Family Support Clinician Location: Head Office, Exeter & Eaglescott airbases, with frequent requirement to travel to various locations, primarily in Devon but also within the wider South West region and opportunities to work remotely. Reports to: Patient and Family Support Manager Hours: 37.5 per week.This could be made up of two part-time positions. Grade: Registered Healthcare Professional Salary: £40,000 FTE Support: Internal: Patient and Family Support Manager, Head of Patient Services External: Patients, their relatives or legal representatives, Acute Hospitals, Care Networks, Other Air Ambulance services, NHS Ambulance Service, Police FLOs, other support agencies. RESPONSIBILITIES, DUTIES, SKILLS AND EXPERIENCE Communications and relationships Strong communication skills, regularly providing reassurance and empathy in emotionally challenging situations. Provide clear and accurate written documentation when needed. Actively contribute to Clinical Governance processes, including sharing experiences, participating in Clinical Governance days, following up with patients/families, and presenting case studies. Collaborate with Devon Air Ambulances (DAA) Fundraising and Communication teams to facilitate patient and family interactions when they wish to share their experiences. Work closely with the Patient and Family Support team to ensure coordinated and effective support. Assist the Patient and Family Support Manager and Operations Director in Duty of Candour processes, maintaining clear, open, and honest communication with patients and families when care did not meet expectations. Represent Devon Air Ambulance as an ambassador, promoting good public relations. Use clinical knowledge to explain complex illnesses, injuries, and prehospital treatments, including medications, surgical procedures, and anaesthesia. Maintain a solid understanding of DAATCL's Scope of Practice and the Joint Royal Colleges Ambulance Liaison Committee (JRCALC) Guidelines. Knowledge and experience Registered Healthcare Professional with a minimum of two years post-registration. BSc or relevant experience in Critical Care, Advanced Clinical Practice, Rehabilitation, or support roles for patients or vulnerable individuals. Evidence of relevant postgraduate study. Have a strong history in prehospital or hospital based critical care. Experience of working within multi-disciplinary teams. Experience with bereavement support is beneficial. Experience in a patient-facing role post-professional registration, preferably with Air Ambulance or pre-hospital experience. Strong knowledge of CQC Fundamental Standards and 'Key Lines of Enquiries' and their impact on clinical practice and organisational governance. Good understanding of regional care pathways for emergency and critical care patients, including ED, intensive care, cardiac care, rehabilitation, and enablement services. Understanding of research and audit principles, including patient outcome measures. Ability to handle conflict and differing opinions effectively. Resilient and self-motivated. A good level of insight and ability to manage own wellbeing as well as supporting the wellbeing of the team. Training/Qualifications Maintain a clean Enhanced DBS certificate, including adult and child Barring List clearance. Willing to complete statutory training and professional development as required by the organisation. Hold a full UK driving license with no more than 3 penalty points. Proficient in IT, including Microsoft Outlook, Excel, PowerPoint, Teams, and database management. Planning and organisational skills Identify trends and themes from patient and family experiences to support Quality Improvement. Plan and deliver education sessions on Patient and Family Support and related projects to clinicians, the wider organisation, and external stakeholders. Liaise with healthcare providers, charities, and support agencies to support patients and families, incorporating best practices and learnings into DAATCL. Collaborate with Heads of Clinical Services, Operations, Patient Services, and the Clinical Governance Lead to ensure patient feedback is shared. Coordinate responses and collaborate with other Air Ambulance services Patient and Family Support teams. Creative and Intellectual Effort Acknowledge the frequent exposure to distressing or traumatic patient/family recounts, often involving discussions of care provided by DAATCL with relatives of severely injured or deceased patients. Production of reports drawn from information from a variety of sources. Host airbase visits for patients and their families Emotional effort Frequent exposure to patients/family recounting distressing and/or traumatic circumstances, with the need to discuss the care provided by DAATCL. Frequent requirement to communicate in person with relatives of severely injured or deceased patients. Provide sensitive timely support to patients and families who have been treated by DAATCL, including answering questions about the care provided by DAATCL and supporting and/or signposting them to other agencies who offer mental and physical wellbeing support. Provide peer and wellbeing support to other Patient and Family Support team members. Provide peer support and wellbeing assistance to other members of the Patient and Family Support team. Physical skills and effort This role will require minimal manual handling. This role will require standard keyboard skills. Accountability, autonomy and judgement Accountable as a Registered Healthcare Professional for upholding the standards of conduct, performance, ethics and CPD as required by their professional body. Accountable for maintaining personal awareness of organisational communications, policies and procedures. Able to uphold the highest Infection Prevention & Control (IP&C) standards. Able to work within data protection regulations and procedures. Demonstrates sound judgement in considering where patient harm may have occurred and escalate as appropriate to the Patient and Family Support Manager, or in their Absence, the Operations Director. Ability to make judgements involving a range of facts or situations requiring analysis, interpretation and comparison of a range of options. Accountable for results and unafraid to learn from mistakes. Financial, physical and information resources Accurate review of patient clinical records/clinical database. Maintain the highest standards of Infection Prevention & Control (IP&C). Exercise sound judgement in identifying potential patient harm and escalate concerns appropriately. Good data processing and analytical skills. Policy and service Accountable for staying informed of organisational communications, policies, and procedures. Support the development of processes and procedures related to Patient and Family Support. Engage in team reflection and learning, identifying areas for improvement and sharing insights. Assist with the monthly submission of Patient and Family Support updates to the Clinical Committee and deputise for the Patient and Family Support Manager at meetings. Comply with DAATCLs Information Governance policies and UK Data Protection legislation. Collaborate on policy and service development, while independently leading on related tasks when needed. Working conditions Be prepared to use VDU for extended periods. Work hours must be flexible to accommodate service, meeting, and visit schedules. Occasional requirement to work outside regular office hours, including weekends. Leadership and people Provide feedback to clinicians to help improve patient care delivery. Offer advice and guidance to non-clinical staff on the scope of care provided by Devon Air Ambulance and the Patient and Family Support service. Foster a learning culture that encourages collaboration, creativity, and responsibility. Uphold DAAs values and behaviours, promoting equality, diversity, and inclusion. Demonstrate high integrity and openness. Work well both independently and as part of a team. Devon Air Ambulance is signed up to Acevos Diversity Principles which will help address the diversity deficit in charity leadership. DAA does not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

Essential requirements Dental Registration with the GDCCompleted Foundation Training Up to date on mandatory and recommended dental training.Dentist with at least 2-years of post qualification experience.Experience of working within a range of NHS dental environments.Ability to work independently.Ability to communicate effectively and lead a clinical dental team.Ability to quicky develop rapport.Professional attitude.Willing to be flexible.Maintain composure in stressful environments.Ability to manage workload and prioritise effectively.Empathy and understanding. Desirable requirements Postgraduate skills and qualifications.Understanding of the wider dental system

Essential requirements Dental Registration with the GDCCompleted Foundation Training Up to date on mandatory and recommended dental training.Dentist with at least 2-years of post qualification experience.Experience of working within a range of NHS dental environments.Ability to work independently.Ability to communicate effectively and lead a clinical dental team.Ability to quicky develop rapport.Professional attitude.Willing to be flexible.Maintain composure in stressful environments.Ability to manage workload and prioritise effectively.Empathy and understanding. Desirable requirements Postgraduate skills and qualifications.Understanding of the wider dental system

Please see the attached Job Description and Person Specification which will provide further information on this role.

For further information about this role please see attached the job description and person specification.

Service Manager Vacancy
Location: DExeter
Ref: OC19027
Salary: up to £45,000 basic + Bonus

We are currently recruiting for a Service Manager for our clients main dealer site in the Exeter area.

This is a superb opportunity for a Service Manager to work for a busy and well established main dealer site, working for a strong brand. We can look at Senior Service Advisors or Workshop Controllers looking for that next step in their career.

You will be looking after a busy and professional department where your remit will be to manage all aspects of the department: From day to day running of the Workshop, managing the Technicians / Mechanics to achieve maximum productivity, making sure that the Service Advisors are very customer focused and achieved upselling targets to budget and KPI monitoring.

You will also be working closely with the senior management to ensure that key objectives and strategies are met, we are looking for someone who is constantly looking to improve the department and to exceed targets.

You will be an individual who prides themselves on customer service, works well with the staff to get the best out of the department and someone who will make the department their own. This is a busy department with a strong reputation within the area.

We will look at some from either a prestige or volume background as it's individual and proven qualities that we are looking for.

A proven and solid Aftersales/Service Management background is essential as we need the individual to be of the highest calibre

Main Dealership experience is essential. At least 3 years

Relevant systems experience such as Kerridge, Pinnacle and 1 Link would also be advantageous

INDSR

Octane Recruitment
Jack Adams

Octane Recruitment is a specialist Automotive / Motor Trade recruitment agency. We deal with all aspects of the motor trade so if you have experienced then we will be keen to have a chat.

Job Advert

Salary: £40,000 per annum FTE

Hours: 37.5 hours per week. This could be made up of two part-time positions.

Location: Head office, Exeter and Eaglescott airbases, with frequent requirement to travel to various locations, primarily in
Devon but also within the wider South West region, and opportunities to work remotely.

Duration: Permanent





THE ROLE

The Patient and Family Support Clinician plays a crucial role in offering support to patients, their families and bystanders
during some of the most critical moments of their lives. You will provide clear explanations of illnesses and injuries, and the
care received, in order to guide individuals through complex and often traumatic experiences. You will also contribute to
clinical governance and play an active role in driving quality improvement initiatives to influence the evolution of patient
care.

We are looking for a total of whole-time hours, so the position could be filled by a combination of part-time hours.



THE CANDIDATE

We're looking for a registered healthcare professional with a minimum of 2 years' post registration experience who has a strong
history of prehospital or hospital based critical care. The role will suit someone who is self-motivated, resilient and able to
handle conflict and differing opinions effectively. The successful candidate will be able to identify trends and themes from
patient and family experiences, and deliver education sessions to clinicians, the wider organisation and external stakeholders,
all while being committed to the vision, mission and values of Devon Air Ambulance.





THE PACKAGE

Salary: £40,000 per annum FTE.

As a valued member of the team you will have access to a wide range of employee benefits including:

- 25 days annual leave plus 8 bank holidays (pro rata), rising to 27 days with length of service
- Occupational Maternity/Paternity & Adoption leave

- Paid time off for fertility treatment
- Pension scheme, 6% employer contributions
- Occupational sick pay scheme
- Counselling and financial wellbeing services

- Access to electric vehicle lease cars through salary sacrifice

Find out more about our staff benefits here [https://careers.daat.org/benefits].

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career.





MORE INFORMATION AND HOW TO APPLY

To apply, please visit our careers page here [https://careers.daat.org/], scroll down to 'Patient and Family Support Clinician'
and click 'Apply for this job'.

The closing date for applications is 12 midday on Monday 4th November 2024.

Interviews will be a two stage process and held in person at HQ.

1st interview - 25th/26th November 2024

2nd interview - 2nd/4th December 2024




What's the recruiting process like at DAA? Learn about your experience as a candidate here
[https://careers.daat.org/our-interview-process].

Please note, only your application form will be used for shortlisting, so it is worth ensuring everything you want to include is
covered in the application form.




Due to the nature of this role, offers of employment are subject to a satisfactory enhanced DBS check and references.




Disclaimer: Devon Air Ambulance reserve the right to close a vacancy earlier than the advertised date if a high number of
applications are received. Once a vacancy has closed, we are unfortunately unable to consider further applications, so please
submit your application as soon as possible to avoid disappointment.

Proud member of the Disability Confident employer scheme

Service & Repair Technician - Exeter - Permanent £30,000 - £40,000 per annum - Dependent on experience

Acorn by Synergie is recruiting a Service and Repair Technician for our client based at their Exeter depot.

Hours of work:

37.5 hours a week

Monday - Friday 8.30am- 5.00pm

Job Role:

To service and repair the full range of Professional and Home & Garden cleaning equipment in a workshop environment, as well as perform onsite customer repairs when necessary.

Key Responsibilities:

• Service and repair the full range of Professional cleaning equipment in both workshop and field environments.
• Record all work performed, complete relevant service reports, and liaise with customers and internal office staff.
• Promote and sell maintenance contracts and other accessories.
• Maintain tools, equipment, and vehicle in a satisfactory and safe condition at all times.
• Control inventory of van spares.
• Uphold and promote the brand at all times.
• Carry out additional duties as requested by management to meet business requirements.
• Attend training, meetings, and company events.

Qualifications and Experience:

• 3 GCSEs at Grade C or equivalent, including English and Maths.
• Preferably qualified in mechanical/electrical engineering.
• Preferable knowledge of the service and cleaning industries.
• Experience in a workshop engineering role and/or working with cleaning equipment.
• IT literate.
• Ability to find, diagnose, and resolve technical problems.
• Good communication skills, both internally and externally with customers.
• Ability to work on your own initiative.
• Full UK driving license.
• Willingness to travel.

Acorn by Synergie acts as an employment agency for permanent recruitment.

Proud member of the Disability Confident employer scheme

For more information on the Job Description and Responsibilities please click the link below. More detail about the role You will work within the stores function and also the technical function to ensure the efficient supply and delivery of wheelchairs, special seating and associated accessories to patients Assisting with the monitoring and maintenance of quality standards contained in current purchaser/provider contracts. The role will involve patient contact, both direct and over the telephone. The position is based at the Exeter Mobility Centre as part of the Royal Devon University Healthcare NHS Foundation Trust, within the Community Care Group but will require regular travel across Devon Working Pattern: 37.5 hours a week. Monday to Friday, 9am to 5pm Interview Date: Tuesday 5th November 2024 For further information please contact: Jo Holman, Centre Manager on j.holman4@nhs.net As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve. Preference will be given to staff with Priority and 'At Risk' status including NHS At Risk staff throughout Devon. The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received. The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust. Benefits We will work together to maintain a culture that develops and supports you and your team. This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we'll help you get there. Looking after you is important to us. We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies. If you're starting out in the NHS, you'll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays. You'll benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups. Salary is not the only financial benefit You'll have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including: National discount services such as the Blue Light Card and Health Service Discounts. Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter Car lease schemes. The NHS Pension scheme (one of the most generous and comprehensive in the UK). Cycle to work scheme These are just a few of the benefits available if the role is something you are interested in, we'd love to hear from you.

For more information on the Job Description and Responsibilities please click the link below. More detail about the role We are looking for someone who enjoys working as part of a busy and vibrant team to join us as a Service Administrator/Medical Secretary. The successful candidate must be highly motivated with excellent communication skills, an ability to use your own initiative and work well under pressure. You will be adaptable, reliable and an excellent team member with good secretarial qualifications and/or experience. You will have excellent communication and interpersonal skills, and proven experience on the telephone. You will be flexible and adaptable with excellent IT skills. Working Pattern: Monday to Friday 37.5 hours Interview Date: Thursday 31 October 2024 For further information please contact: Casey Bennett, Admin Line Manager on casey.bennett@nhs.net As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve. Preference will be given to staff with Priority and 'At Risk' status including NHS At Risk staff throughout Devon. The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received. The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust. Benefits We will work together to maintain a culture that develops and supports you and your team. This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we'll help you get there. Looking after you is important to us. We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies. If you're starting out in the NHS, you'll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays. You'll benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups. Salary is not the only financial benefit You'll have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including: National discount services such as the Blue Light Card and Health Service Discounts. Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter Car lease schemes. The NHS Pension scheme (one of the most generous and comprehensive in the UK). Cycle to work scheme These are just a few of the benefits available if the role is something you are interested in, we'd love to hear from you.

For more information on the Job Description and Responsibilities please click the link below. More detail about the role You will be a BACP, or equivalent, Accredited Practitioner with substantial experience of a wide range of clients and time-limited work along with training and experience in CBT and specialist areas. It is preferable that you have sound knowledge and experience of work-place counselling, related research and the challenges and ethical dilemmas present in this area of work. Supported by a team of experienced counsellors, the day to day management and delivery of the service requires working across sites and both face to face and remotely via online or telephone working. Personal time management, ongoing development is essential along with continuing professional development goals and aims. Main duties of the job To manage and deliver a comprehensive staff counselling and support service to Trust staff and other organisations at all levels. This includes assessment, counselling, training, group work, facilitation and case management. To develop the service and be flexible to changing demands in the service. To promote the service across the Trust and work with the health and wellbeing team to deliver a comprehensive health and wellbeing service. To maintain your own continuing professional development and supervision requirements. To contribute to maintaining and developing relevant Trust policies. To work confidentially, collaboratively and sensitively with managers and staff with highly sensitive personal information. Working Pattern: 15 hours per week. These hours will be over two days Interview Date: To be confirmed For further information please contact: Jane Slee Head of Staff Support and Counselling Service jane.slee@nhs.net As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve. Preference will be given to staff with Priority and 'At Risk' status including NHS At Risk staff throughout Devon. The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received. The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust. Benefits We will work together to maintain a culture that develops and supports you and your team. This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we'll help you get there. Looking after you is important to us. We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies. If you're starting out in the NHS, you'll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays. You'll benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups. Salary is not the only financial benefit You'll have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including: National discount services such as the Blue Light Card and Health Service Discounts. Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter Car lease schemes. The NHS Pension scheme (one of the most generous and comprehensive in the UK). Cycle to work scheme These are just a few of the benefits available if the role is something you are interested in, we'd love to hear from you.