Total 131 Customer Service job vacancies in Falkirk, FK2 9BL

Job Advert

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Job Advert

Falkirk Council is inviting applications to undertake the role of Housing Support Assistant on a as and when required basis delivering trauma informed support to the residents of the Castings.

If you are keen to learn new skills in a challenging environment, gain valuable experience and make a difference to people’s lives then the Castings is for you. You will be working alongside an established team delivering person-cantered support to vulnerable adults in a housing support service.

The Castings is beginning a magical transformation and we are looking for enthusiastic individuals to be a part of this journey. It would be advantageous to have a knowledge of homelessness, the benefits system, welfare rights and be familiar with the SSSC codes of practice.

A willingness to obtain, work towards or be educated to SVQ Level 3 in Social Care or equivalent will be required to gain/maintain PVG scheme membership.

It's an exciting, challenging and rewarding time to become a Falkirk Council employee. We need motivated and talented people to join us on our journey to become the Council of the Future, one that is responsive, innovative, trusted, and ambitious.

For an informal discussion please contact Lesley Forbes on 01324 501905.

If you are the successful candidate, you will be required to gain/maintain PVG scheme membership.

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Customer Sales Advisor

Salary - £25,110 Potential Bonus of £4,200 per year
Location - Cumbernauld
Hours - Monday to Friday 8:30am - 5pm

This position for the Customer Sales Advisor will see you respond to calls from existing customers who want to order, manage, and request items for them and, if applicable, offer a new product that may suit their needs - Although sales is involved within this role, cold calling is NOT a part of the role.

Duties and Responsibilities

* Take inbound calls and respond to emails in a timely manner
* Make outbound calls to existing customers who haven't been picked up and dealt with in a few months - see if they need any new products
* Support customers by providing solutions - defining new products that may suit their needs - in addition to their existing orders, or sometimes they may be late for normal products, with strategies through which they can contribute to.
* Handle all customer complaints to the best of your ability
* Generate order cost advice/quotes, process orders, and send invoices to customers using the ordering system - this information is managed through an internal process, for which full training will be provided

If you have strong Customer service experience and looking for a new opportunity apply ASAP for immediate consideration.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Job Advert

Can you ‘MAKE IT HAPPEN’?

To support the Council’s drive to become Council of the Future we are now looking to appoint on a permanent basis a dynamic and enthusiastic Customer & Business Support Assistant who will enjoy working in an environment of continuous change and improvement.

You will be educated to SVQ level 2 or equivalent, with a positive ‘can do’ attitude, the drive to ‘make it happen’ in a busy working environment delivering a high-quality responsive Customer & Business support service across a diverse range of services.

Ideally you will possess strong written and oral communication skills, knowledge and experience of Microsoft Office, Call handling and data protection legislation requirements.

You must be able to work accurately to deadlines within a busy team ensuring excellent customer support to both internal and external customers.

This role will involve some element of hybrid working which will be a combination of home and office working but Service demands will dictate as/when hybrid working will be suitable for the post holder.

If you are the successful candidate, you will be required to carry out a Disclosure Scotland check.

Multiple posts available on a permanent and temporary, full time and part time basis.

Various locations throughout the Council area, combining a combination of hybrid and office based roles.

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Job Advert

Do you have experience of providing support in a family or work setting and want to make a difference to people’s lives?

Are you an enthusiastic, motivated, compassionate and flexible individual who understands and respects the rights of other people? If so, we want you to come and join our care at home and reablement teams in Falkirk.

Falkirk Health and Social Care Partnership delivers high quality care and support to people of all ages and with varying levels of need. Your role will include supporting service users to maintain and develop their daily living skills and improve independence.

Our service operates 7 days per week between 7:30am and 10pm and has both full-time and part-time hours available across the 4 housing with care buildings.

You will work 25.5 per week. Work patterns will be discussed at interview.

As an employee, you would receive a wide range of benefits including:

• induction and developmental training
• paid holidays
• professional qualification (SVQ 2 Health & Social Care)
• local government pension scheme
• career progression opportunities
• staff benefits & discounts
• family friendly policies

A level of flexibility is required to meet the exigencies of the service.

Registration with the Scottish Social Services Council within the first 6 months of working with Falkirk Council is a requirement of the post. You will also be required to achieve an SVQ Level 2 in Health & Social Care within an agreed timescale if you have not already achieved this award.

If you are the successful candidate, you will be required to gain/maintain PVG scheme membership.

If you would like an informal chat or to find out further information on what being a Housing with care worker means, please contact Lynn Adams.

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Job Advert

We are looking for a dynamic and innovative leader experienced in providing exceptional support to pupils across a whole range of subjects at all levels. Leading our Pupil Support Faculty, your primary role would be to ensure young people within Braes High School fulfil their potential across all areas of the curriculum. Contributing to our school approach of ensuring appropriate and alternative pathways, support for pupils and to the positive ethos and life of the school are also crucial elements of the role. As a curriculum leader within Braes High School, your role would include contributing to the strategic direction of the School and its ongoing development.

The role includes responsibility for teaching and learning within our alternative curriculum, line management of key teachers and general management of faculty timetabling and resourcing, and whole school leadership responsibility of inclusion as one of our school priorities.

Applicants are encouraged to be explicit in detailing in their application the skills, experience and attributes that they can bring to this specific post.

Candidates invited to interview will receive details of the activities involved. Successful applicants for posts working with children or vulnerable adults will be subject to disclosure checks or the new PVG scheme and approval by Care Commission Scotland.

The key policy document for Falkirk schools is Learning to Achieve. This was co-created by head teachers, teachers, early year’s practitioners, support staff, parents/carers, pupils and other partners.

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Job Advert

We are looking for a motivated, creative, Community Learning and Development Support Worker to assist with the delivery of Falkirk Council’s Multiply Programme.

Funded by the UK Government’s UKSPF, Multiply supports adult learners to develop confidence in using numbers in their everyday lives, at home, at work and with their families.

Working as part of a team you will develop, plan and deliver community-based adult numeracy programmes for hard to reach adults.

Your programmes will focus on developing learners’ confidence, recognising their achievements and offering accreditation as appropriate.

You will support learners to develop an individual learning plan and record their progress with them.

Experience of delivering SQA qualifications would be an advantage although training would be provided.

This unique role is both challenging and exciting and requires someone who is driven and motivated to influence change with a focus on:

• Improved life chances for people of all ages, through learning, personal development and active citizenship.
• Stronger, more resilient, supportive, influential, and inclusive communities.

It is expected that you will:

• have relevant experience, knowledge and skills and / or a relevant qualification in Community Learning and Development. This should include experience of adult learning, youth work or community development.

• be an associate member or working towards membership of the Community Learning and Development Standards Council.

If you are the successful candidate, you will be required to gain/maintain PVG scheme membership.

For further information, please contact shona.keenan@falkirk.gov.uk, Community Learning and Development Team Leader (Multiply).

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Connect Appointments have an excellent opportunity for a Production/Control Room Support Operative to join our prestigious client based in the heart of Grangemouth.

Our client is a major employer within the local area and are seeking a well organised individual to ensure all materials are received, stored, handled and provided to the manufacturing plant in a safe, efficient, hygienic manner.

What's on offer?

• 6-month full-time contract
• £24,675 per annum
• Development opportunities
• And more

As a Production/Control Room Support Operative you will work shift pattern of (2 x 12-hour day shifts and 2 x 12-hour night shifts, then 4 days off). This is subject to change and the annualised hours will be scheduled in line with business requirements.

Your duties and responsibilities as a Production/Control Room Support Operative will include, but not limited to:

• Production of feed to the production plan with minimum stoppage
• Operating the SCADA production system
• Tipping of raw materials to meet production schedules
• General assistance with startup/shutdown/operational process
• Monitor process, machine operations and materials to ensure quality and conformity of the finished product within the client's quality standards
• Adherence to cleaning, hygiene and Company regulations
• Ensure all feed produced is to company quality standards
• Responsible for setting up and managing the bagging line
• Identifying and marking up the product bags with the correct documentation/information
• Hanging the product bags and filling with the appropriate material to the correct weight specifications
• Adherence to Health & Safety procedures and acting as a HSE ambassador
• Operating safe working practices and procedures and always maintaining a high standard of housekeeping within the process facility

To be successful you will have previous experience in a manufacturing environment, with experience within the Aquaculture/Feed Manufacturing industry proving advantageous. Combined with:

• Previous experience of working to Standard Operating Procedures (SOPs)
• A valid FLT licence with previous live load FLT experience is essential - FLT level 2 certificate is preferred
• Computer literate with knowledge of Microsoft Word, Excel and Outlook and Workday to a basic level
• Ability to communicate effectively with team members and internal stakeholders
• Must be able to demonstrate basic numerical skills
• Uses own initiative and keen to self-develop and manage own potential

Please Note - A valid driving license and access to your own vehicle is preferred due to the client's location.

Interested? Apply now or call us on 01324 464 951.

CAGRA

Job Advert

We are seeking to recruit a permanent member of staff to work as a Medical Attendant within a busy secondary school. You will work as part of a team and should be in possession of a valid First Aid Certificate and have experience in dealing with young people and administering first aid. This post may also include some support for pupils within a classroom setting.

Good communication & organisational skills, discretion, flexibility and initiative are essential. Experience in a school setting would be an advantage but not essential.

You will work 32 hours per week on a term time basis (5 days per week). Please note the salary will be adjusted pro-rata accordingly for part time working.

If you are the successful candidate, you will be required to gain/maintain PVG scheme membership.

Proud member of the Disability Confident employer scheme

Field Service Engineer

Carbon60 are currently looking for an experienced field-service engineer to join one of our global-leading engineering clients on a permanent basis, assisting within their service centre in Birmingham as well as visiting customer sites in the surrounding area.

The purpose of this role is to carry out dismantling/repair/assembly/test activities on various pieces of their equipment both at customer sites and within the service centre which includes but not limited to motors, gearboxes and pumps.

The right candidate will have a solid technical background with vast understanding of electronic engineering principles including the fitting AC/DC Motors and good understanding of fitting generators and alternators.

Working hours: 08:00 - 16:00 (Hours may vary slightly)

Salary: Up to £19.05 ph (£39,600pa)

Responsibilities:

• Serve as the primary point of contact for our valued customers at their sites or locations, managing all customer interactions with professionalism and expertise.
• Conduct fault-finding activities on a diverse range of rotating machinery, showcasing your technical prowess and problem-solving skills. Disassembly, mechanical QA checks, electrical testing, overhaul, repair, assembly, service, and maintenance of all types of high and low voltage AC motors and generators (Predominantly HV Machines)
• Installation, removal, and replacement of HV motors, generators and white metal bearings.

Skills and Qualifications:

• A recognised apprenticeship or possession of an Electrical / Mechanical engineering qualification.
• Previous demonstrable experience of overhaul and repair of all types of electric motors and generators including (LV & HV). Along with other rotating equipment such as pumps and gearboxes
• Laser alignment, baker testing, electrical winding, vibration analysis and on-site balancing skills are desirable, however not essential
• Full UK driving license

This is a great role for an experienced Field Engineer for a great company.

To apply then please click apply or contact Marika at Carbon60 on 07425 354032.

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.

Job Advert

CS3819- Head of Centre

Woodlands Early Learning and Childcare Centre

**THIS POST IS OPEN TO FALKIRK COUNCIL EMPLOYEES ONLY**

An exciting opportunity has arisen for the Head of Centre to provide strategic leadership and management at Woodlands ELC Centre, in close proximity to Callendar Park.

Woodlands ELC Centre is delivering the expanded 1140 hours for all eligible children. The Centre operates 9am to 3pm Monday to Friday offering term time only sessions.

We are looking to appoint a suitably qualified, appropriately experienced and highly skilled ELC practitioner as Head of Centre.

As Head of Centre you will be required to oversee the delivery of the highest quality early learning and childcare provision to secure the best possible outcomes for the children who attend.

The Head of Centre is accountable for the day to day operation of the Centre, ensuring that standards are met by all staff, and that service user needs are met appropriately. You will also be expected to facilitate excellent cross-sector working alongside various local primary schools, promoting community links and transitions.

Working in partnership with parents and educational establishments across Falkirk Council, the Head of Centre will set-out an ambitious vision and demonstrate energy and drive in all aspects practice. A strong commitment to taking forward and implementing both corporate and regulatory initiatives is crucial to the role.

You will be required to BA Childhood Practice (or Level 9 equivalent); or, be working towards the BA with considerable management experience. You should have significant and relevant post qualification experience, with particular experience with children with additional support needs.

Successful applicants for posts working with children or vulnerable adults will be subject to disclosure checks or the new PVG scheme.

The salary is £47,477 - £51,914 (full time, term time - 37 hours). Candidates will usually be appointed to the first point on this scale. Please note the salary will be adjusted accordingly for term time working.

For more information or an informal discussion, please contact lisa.mccabe@falkirk.gov.uk

The dates for interview process are as follows:

17th June 2024 from 3.00 pm – Setting Visit and Staff Panel

27th June 2024 – Assessment Centre

Proud member of the Disability Confident employer scheme

Job Advert

Falkirk Council has committed to assisting in the contribution to the UKs Refugee Resettlement Programme. This post will provide housing related support services to refugee households resettling in Falkirk to help them access services and mainstream provision, and establish community links. Working closely with local stakeholders and in partnership with the voluntary sector the post-holder will empower families to maintain their homes, access essential services to assist them to resettle in the UK and become independent of support.

We want to ensure that the newly resettled families have the best possible start and welcome to Scotland and the Falkirk Council area by finding suitable homes, helping to settle children in to school and supporting adults to find employment. You will provide welfare, financial and other housing advice, including support to access appropriate services and specialist advice services.

We are looking for an enthusiastic, committed and flexible worker to ensure that we are able to help refugees rebuild their lives in the Falkirk area.

This post is temporary until July 2025 to cover a temporary project.

If you are the successful candidate, you will be required to gain/maintain PVG scheme membership.

Proud member of the Disability Confident employer scheme

Are you interested in 1:1 learning support Assistant roles in the Clapham London area ? Morgan Hunt are pleased to announce that we are working with several Colleges and Sixth forms across the county and together we are seeking to appoint a Learning support assistant- apply today!

Job Title: 1:1 Learning support assistant

Job Type: Temporary

Location:  Clapham

Industry: Education

Key responsibilities:

• To support the child's learning in class.
• Ensure a secure environment where the pupils feel safe and able to access their learning.
• To enable the child to move safely around the school.
• To adapt lessons or activities where necessary.
• Monitor and advise teaching staff/parents on the child's ability to undertake expected classroom activities.
• To undertake any duties as required by school in relation to the child's overall wellbeing.
• To exchange information with parents and staff to ensure a unified approach to the child's support. * Use professional knowledge and skills to facilitate the child's general learning and development throughout the school day.
• Set termly objectives in conjunction with school staff.

Qualifications and experience:

• Experience working with SEND children in a school environment.
• Experience with providing/willingness to provide personal care support to individuals with high needs (e. peg feeding, toileting, changing etc.)
• Enhanced DBS on the update service
• Right to work in the UK

If you are interested in working in the 1:1 Learning support assistant in the Clapham area, please apply to this advert with a CV today and a consultant will contact you!

Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.