Total 81 Customer Service job vacancies in Fort Cavazos, Texas

• Carrying out office activities and functions pertaining to one or more of the program areas administered in the county.
• Interpreting and explaining procedures, program regulations and forms to producers and other agency personnel.
• Utilizing various web-based software applications to maintain producer data and processing automated forms.
• Using a high degree of initiative and judgment in planning and carrying out assigned tasks and resolving problems encountered.

WHAT IS THE TAXPAYER SERVICES (TS) DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Taxpayer Services Service Centers Austin Submission Processing

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

As a Front Line Manager you will:

• Plan work to be accomplished by subordinates, sets and adjusts short-term priorities and prepares schedules for completion of work.
• Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.
• Evaluate work performance of subordinates and makes recommendations for outstanding performance recognition and/or disciplinary action.
• Give advice, counsel or instruction to employees on work and administrative matters.
• Interview candidates for positions within the organization/unit and recommend appointment, promotion or reassignment to such positions.
• Hear and resolve complaints from employees, refer group grievances and/or more serious unresolved complaints as appropriate.
• Effect minor disciplinary measures, such as warnings and reprimands, recommend other actions in more serious cases.
• Identify developmental and training needs of employees, providing or arranging for needed development and training.
• Initiate ways to improve production, work processes and/or to increase the quality of the work directed.

Serves as the U.S. Magistrate Court Liaison.
Processes Department of the Army Forms 3975 (Military Police Report).
Serves as the squadron Time Keeper or Alternate Time Keeper, Defense Travel System (DTS) representative and Absent Without Leave (AWOL) Apprehension Coordinator.
Performs other clerical and administrative work in support of the office/organization.

• Assist in the planning and execution of a diverse and complex set of personnel and administrative programs and obtaining and providing a variety of management service support functions essential to the direction and operation of the HRMS Division.
• Plan and execute personnel and administrative programs supporting two Headquarters Department of the Army (HQDA) principal agencies, to include management support services which requires an adherence to formal internal and external procedures.
• Plan and carry out projects and studies to identify and resolve problems pertaining to Civilian Human Resource (HR) program areas.
• Act as Purchasing Officer to purchase training and services using the Government Purchase Card (GPC).
• Provide analytical support in the form of spreadsheets, graphics, and word processing.
• Act as coordinator and subject matter expert for the Automated Time and Attendance Production System (ATAAPs) time keeping system for the organization.
• Administer the Incentive Awards program. Reviews Incentive, Honorary, and Professional Award nominations and approvals for compliance with regulations and directives.

• Develop cost-effective methods for controlling foodborne pathogens associated with poultry and livestock.
• Provide new information necessary to rationally design strategies to increase resistance against foodborne pathogen colonization in food producing animals.
• Enhance the safety of food supplies derived from commercially reared animals.
• Generate critical transcriptomic and kinomic data on host-pathogen interactions of Salmonella and other foodborne pathogens.
• Elucidate effective immunometabolic molecular targets for intervention in the host-pathogen network that can be exploited by commercially viable intervention strategies, techniques, and technologies.
• Characterize and define in-feed/water interventions to ameliorate foodborne infections.
• Determine molecular immunometabolic biomarkers of foodborne pathogen colonization in host animals and virulence factors in foodborne pathogens to aid in detection and intervention efforts.

• Assists the Farm Loan Chief, Farm Loan Branch specialists, Farm Loan Team managers, and District Directors on farm loan program procedural matters.
• Provides training to individuals and groups in the preparation and processing of loan documents and on loan procedural changes.
• Provides technical assistance to the Branch in processing bankruptcy and farm foreclosure cases.

• Serves as the Service Center technical authority on the Farm Loan Programs and the primary point-of-contact on all farm loan issues addressed in the counties serviced;
• Supervises and directs the work of a subordinate staff responsible for making, servicing, and liquidating loans under FSA farm loan authorities;
• Has delegated loan approval authority and performs the full range of loan specialist duties;
• Attends public meetings with various groups and associations, and performs public relations and outreach efforts in the geographic areas serviced;
• Applies knowledge of the technical and administrative concepts, principles, and practices of farm loan and financial management;
• Applies knowledge of farm operations, land use and value, and production and marketing of various crops and livestock.

• Provide technical leadership, consultation, and oversight.
• Analyze and interpret provisions on current and proposed national program policies, procedures and regulations to determine their applicability to and impact on program administration in the State.
• Attend meetings and develop and maintain contacts with various governmental agencies, producers and trade organizations.
• Provide technical guidance and assistance as needed with programs' and automated applications.

• Serves as the Service Center technical authority on the Farm Loan Programs and the primary point-of-contact on all farm loan issues addressed in the counties serviced;
• Supervises and directs the work of a subordinate staff responsible for making, servicing, and liquidating loans under FSA farm loan authorities;
• Has delegated loan approval authority and performs the full range of loan specialist duties;
• Attends public meetings with various groups and associations, and performs public relations and outreach efforts in the geographic areas serviced;
• Has knowledge of the technical and administrative concepts, principles, and practices of farm loan and financial management;
• Has knowledge of farm operations, land use and value, and production and marketing of various crops and livestock.

• Provides support and assistance to the Farm Loan Chief, and Farm Loan Specialists, and County Offices that perform a range of lending activities, closing, disbursement, monitoring, liquidating, and servicing of agricultural loans.
• Under the direction of the District Director and the Farm Loan Manager, works collaboratively with Farm Loan Officers and loan staff.
• Performs analysis, evaluation and advisory assignments related to the effective delivery of loan making and servicing activities.
• Assists in the formulation and implementation of farm loan programs, policies, and procedures for the assigned farm loan area.

• Prepare hot and cold food serving stations for cafeteria style service.
• Stock juices, beverages, utensils, and quick service food carts when replenishment is needed.
• Clean dishes, pots, pans, and utensils manually or by use of dishwashing equipment.
• Operate a cash register for dining food and beverage sales.

• Receives children, youth, parents, and other visitors in a courteous and professional manner. Answers telephones, ascertains nature of call, and directs caller to appropriate staff.
• Ensures parents, children, youth, and visitors properly sign into the program prior to passing the reception area of the facility. Monitors children’s departure to ensure only authorized individuals remove them from the building.
• Registers/terminates children/youth within the CYS program and/or waiting list database. Utilizes the Child and Youth Management System (CYMS) to record transactions for customers and to enter data into predefined categories for reports and tracking.
• Provides administrative support including mail preparation, copying, distribution, correspondence, memorandums, briefings, Daily Activity Reports, and other requirements for day-to-day operations.
• Articulates policies relating to patron fees, waiting lists, enrollments, terminations, and program events. Coordinates vacancies and reservations for the hourly care program as required.

WHAT IS THE TAXPAYER SERVICESDIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Taxpayer Services Customer Assistance, Relationship and Education

The following are the duties of this position at the full working level.

• Develops leveraged partnerships with state and local/community organizations, as well as state and local government entities that serve targeted taxpayer populations. Utilizes consultative sales skills to develop leveraged partnerships. Serves as the Relationship Manager for these partnerships and coalitions in order to ensure effective delivery of outreach, education and free tax preparation programs. Communicates key program messages, supports partners with program delivery, and monitors compliance with program quality standards.
• Develops, recommends and implements marketing plans, including targeted key messages, information dissemination methods, and optimum communication vehicles. Develops and recommends effective, research driven marketing strategies for agency programs, products and messages.
• Working with leveraged partners, reviews and analyzes taxpayers' financial information to recommend alternatives for filing and payment of federal taxes. Independently reviews tax liability issues, reviews data, identifies and addresses potential tax issues; explores issues to determine nature, scope and direction of inquiries; evaluates alternative courses of action to resolve issues/problems; develops marketing plans and products.
• With some guidance, plans, prepares and conducts, or arranges for leveraged partners to conduct, a variety of innovative and customized seminars, speeches, workshops and feedback sessions that highlight IRS benefits emerging issues and new legislation to targeted audiences. Delivers objectives through a portfolio of partners, requiring customized marketing strategies to promote voluntary compliance.
• Conducts studies and surveys to evaluate marketing efforts for demographic or customer segment assigned in order to measure and maintain quality of tax products and information disseminated. Adjusts marketing practices or techniques according to data collected and/or customer feedback related to agency compliance activities.
• Collaborates with partners and others to assess the effectiveness of local marketing efforts. Provides feedback and recommendations to management and partners regarding marketing events, marketing program effectiveness and additional needs for marketing products and/or communication vehicles. Coordinates activities to plan and resolve unusual or controversial issues regarding marketing/promotional ideas. Coordinates with area and headquarter offices on marketing program development and implementation. Provides support to product development.

• Serve as Army Community Service (ACS) Multi-Functional Specialist at the installation level with professional and technical responsibility for assessing, tailoring and prioritizing ACS service delivery in support of local military and family needs.
• Provide comprehensive and responsive ACS services to the population to include client intake, information and referral, crisis intervention, life skills, survivor outreach services, and transition services.
• Consult with on and off site community leadership officials on Soldier and Family Readiness services and related issues.
• Write articles and prepare memorandums of understanding to formalize agreements and roles.
• Provide individual and Family consultation services, education, referrals and follow-up.

Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf
Medical Support Assistant: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf

The work of the Medical Support Assistant (Advanced) impacts the administrative aspect of patient care including access, scheduling/coordinating appointments using approved clinic access principles, patient processing, and customer service. Duties include but are not limited to:

• Plays an integral role in identifying and developing ways to resolve problems with the administrative and clinical staff related to access, customer service, patient flow, etc.
• Impacts processes, action plans, monitoring and reporting.
• Uses a high degree of judgment in responding to both employee and patient concerns and providing solutions to process problems.
• Performs a wide and diverse array of duties that include determining veteran eligibility for care, receiving and processing complex health and administrative information, and coordinating Non-VA Care services for Veterans throughout the El Paso service area.
• Works collaboratively in an interdisciplinary care delivery setting.
• Independently performs position responsibilities with little supervision, as well as sets priorities and deadlines adjusting the flow and sequence of work to meet team and/or patient needs.
• Screens each consult request to the Non-VA Care Coordination Program and/or the Choice Program to determine patient's eligibility status, technical completeness, accuracy and urgency of request.
• Serves as primary administrative contact and process expert related to the EL Paso VAHCS NVCC and Choice Program
• Serves as a trusted resource for patients who are receiving Non-VA care.
• Provides accurate information related to specific Non-VA providers (location, office contact, etc.), the NVCC or Choice process, as well as basic payment and authorization information, etc.
• Establishes constructive and effective working relationships with the office staff of NVCC providers to effectively schedule appointments, resolve issues, and ensure ongoing patient (and vendor) satisfaction. Maintains these relationships through ongoing customer service activities, problem resolution, and timely response to requests.
• Communicates with Non-VA care providers to identify clinic and specialty availability.
• Shares this information with NVCC RNs, El Paso VAHCS providers and clinic staff to ensure appropriate and timely coordinate of care.
• Ensures special instructions or requirements for each request are clearly outlined prior to submitting to the Non-VA care provider or Choice contractor.
• Identifies and provides any supporting information or documentation needed for each consult.
• Utilizes extensive knowledge of NVCC vendor availability, specialties and expertise, the patient's home address, desired date of service, and any special needs or requirements before submitting requests to Non-VA providers or the Choice contractor.
• Determines the appropriate category of care, period of authorization, fund control point, and dollars to be obligated for each request.
• Clearly outlines the authorized services (procedure, exam, test), and approved number of visits.
• Ensures authorization is transmitted to the identified Non-VA care provider.
• Provides information and education to Non-VA staff regarding the NVCC and Choice Program.
• Provides extensive information and education to VA clinical and non-clinical staff to promote understanding and compliance with program requirements and time frames. Examples include required supporting documentation for each type of request (i.e., current/previous MRI or imaging studies for mammogram or neurosurgery requests, current lab values for CT scans, biopsy results for radiation oncology requests, etc.)
• Schedules non-count Non-VA care appointments using VistA scheduling options.
• Complies with mandatory training requirements for outpatient scheduling process.
• Completes the scheduling process by checking out patients once appointments have been completed.
• Collaborates with vendors to resolve issues related to these areas.
• Ensures accurate accounting of released records in accordance with Privacy regulations and requirements.
• Receives results for NVCC consults. Notates receipt on the appropriate consult and scans results into the patient's record, ensuring accuracy in attaching the results to the correct consult, etc.
• Assists providers in obtaining results when timely receipt is critical.
• Participates in meetings to identify and resolve issues that impact continuity of care for patients who are receiving Non-VA care.
• Identifies issues for process improvement and actively participates in service or center-level process improvement activities/teams.