Total 245 Customer Service job vacancies in Fort Novosel, Alabama

• Assign work, daily, weekly or monthly to employees, providing special instructions as necessary for new or unusual assignments.
• Review and resolve complaints from subordinates.
• Evaluate work performance of employees and prepare work performance appraisals.
• Merge individual health care provider (HCP) templates into a Master Schedule system, and schedules daily appointments as the Patient Appointment System Master Scheduler
• Briefs Unit Commanders, soldiers, family members and groups on clinic policies, procedures, and issues.
• Coordinate with clinic chiefs and the supervisor to prepare, maintain, and update appropriate access codes and appointment menus.
• Operate Office Automation equipment (i.e., electronic typewriter, word processor, and personal computer) and systems such as MHS Genesis, DMHRSi, and ATAAPS to prepare a variety of office documents and functions.

Customer Service Representatives (CSRs) provide assistance to beneficiaries and the general public in person, by telephone, or in writing. CSRs conduct interviews to determine the nature of the caller's question or issue; explain technical information, gather facts, evaluate evidence, and take action to resolve problems relating to all Social Security programs.

Once selected for the Customer Service Representative position in SSA, you will contribute to the Agency's mission through direct service to the public. As the first point of contact, you are responsible for assisting beneficiaries or inquirers in person, by telephone or in writing to provide information on SSA laws, rules and regulations and Medicare Insurance Programs. This includes obtaining information in order to determine eligibility and entitlement for programs administered by SSA, and using automation tools to access and update information about claims or potential eligibility.

• Receives children, youth, parents, and other visitors in a courteous and professional manner. Answers telephones, ascertains nature of call, and directs caller to appropriate staff.
• Ensures parents, children, youth, and visitors properly sign into the program prior to passing the reception area of the facility. Monitors children’s departure to ensure only authorized individuals remove them from the building.
• Registers/terminates children/youth within the CYS program and/or waiting list database. Utilizes the Child and Youth Management System (CYMS) to record transactions for customers and to enter data into predefined categories for reports and tracking.
• Provides administrative support including mail preparation, copying, distribution, correspondence, memorandums, briefings, Daily Activity Reports, and other requirements for day-to-day operations.
• Articulates policies relating to patron fees, waiting lists, enrollments, terminations, and program events. Coordinates vacancies and reservations for the hourly care program as required.

• Coordinate students' arrival, transportation, hotel reservations.
• Present an orientation brief to all students.
• Present welcome and departure briefings related to travel, logistics, financial, post support and other briefings, as required.
• Provide student head counts, names, flight information, and rosters to Head Quarters.
• Prepare student vouchers by extracting information from each invitational travel order (ITO).

• Performs a variety of routine manual tasks in a kitchen or dining area following established procedures.
• Sets up glasses, silverware, dishes, trays, napkins, condiments, and cold menu items such as salads, desserts, bread, and cold beverages on a serving line or tables. Removes dishes and trays from tables after meals. Washes tables and counters.
• Prepares food by sorting, washing, peeling, and cutting fresh fruit and vegetables. Operates, break downs, and cleans all equipment assigned to the area for food preparation.
• Loads and operate dishwashers. Stores cleaned dishes, glasses and silverware. Vacuums and shampoos carpets; sweeps and mops kitchen floors. Cleans windows and washes walls. Cleans and sanitizes trashcans; disposes of trash.
• Performs other duties as assigned.

• At the entry level of Law Clerk GS-0904-11 you will perform the below responsibilities;
• Serves as Law Clerk in the Office of Soldiers’ Counsel. Under close supervision and review of the attorney to whom assigned, provides, interpretations and determinations on matters involved in Soldiers Physical Evaluation Board Counsel (SPEBC).
• Performs legal research in final form, on a variety of complex and difficult legal problems in all areas of responsibility of the Office of Soldiers’ Counsel.
• Law Clerks prepare drafts of pleadings and motions in connection with cases in litigation.
• They conduct investigations to obtain facts, study legal precedents, and prepare recommendations.
• They assist attorneys in charge of court cases by cross-examining witnesses and by drafting findings of fact, conclusions of law, and orders based upon the record.
• Responds to inquiries concerning the work of the of the office and prepares in final form and for signature of proper official.
• At the full performance Attorney-Adviser (General) GS-0905-13 level you will perform the below responsibilities;
• Serves as Attorney Adviser (General) at the Regional Office of Soldiers’ Counsel (ROSC) under the direct supervision of the Supervisory Attorney Adviser (General).
• Responsible for providing Soldiers Physical Evaluation Board Counsel (SPEBC) legal services within the Office of Soldiers RSOC.
• Incumbent provides legal advice and counsel to clients in the PEB phase of IDES processing upon completion of the MEB.
• Prepares the client’s formal board case file by conducting research in connection with pending and past cases, analyzes factual and legal issues, gathers and analyzes medical records, diagnostic evaluations, and formulary tables.
• Coordinate and support the Soldiers Medical Evaluation Board Counsel (SMEBC) during the MEB process; research and analyze medical and legal issues and complete work product in a timely and professional manner.
• Thoroughly prepares the client, witnesses, and documents for presentation to the PEB, using material evidence, persuasive legal argument, and relevant precedent.
• Prepares post-hearing briefs, appeals, and correspondence, to include appeals to the US Army Physical Disability Agency (USAPDA) of PEB decisions, rating appeals to the appropriate VA office.
• As directed by ROSC, serves as Soldiers’ Medical Evaluation Board Counsel (SMEBC), represents and advises clients during the MEB process in support of IDES.
• GS-11 and GS-12 attorneys will be assigned less complex work and require more supervision that those at the full performance (GS-13) level.

• Plans, organizes, and directs the activities of the administrative section, ensuring that support services complies with legal and regulatory requirements and meets customer needs. Develops goals and objectives that integrate organization and support services objectives.
• Exercises supervisory personnel management responsibilities. Advises and provides counsel to employees regarding policies, procedures, and directives of management. Selects or recommends selection of candidates for vacancies, promotions, details, and reassignment in consideration of skills, qualifications, and mission requirements.
• Represents the squadron) with a variety of installation and functional area organizations. Establishes, develops, and maintains effective working relationships with other section supervisors.
• Plans, organizes, and provides a variety of services in support of all operative elements of the 733 Security Forces Squadron (SFS). lnterprets instructions, regulations and policies and develops and implements working procedures lAW those instructions, regulations and policies.

• Perform the full range of receptionist, record keeping and miscellaneous clerical duties within the dental clinic.
• Enter, manipulate and/or retrieve information and data from automated systems.
• Maintain and monitor patient appointment schedules for the clinic/practice.
• Receive patients and visitors as the initial point of contact, in person or telephonically.
• Obtain identifying information and determine the nature of the visit/call.

• Develops or directs detailed structural analysis, designs and reports of complex engineering practices involving state sized dams, concrete structures, stream restoration projects, animal waste facilities, and other conservation practices.
• Develops or directs construction plans and specifications, cost estimates and other items necessary for preparation of construction contracts.
• Serves as or directs the contracting officer's representative for the administration of construction contracts.
• Plans and conducts pre-bid site showings, approves construction schedules, monitors work for compliance with contract requirements, verifies the accuracy of invoices, directs the quality assurance, recommends contract modifications.
• Reviews engineering projects and structural aspects of complex engineering systems developed by others for specific sites.

The following are the duties of this position at the GS-12. If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties and will receive training to help you grow in this position.

As a Legal Administrative Analyst, you will:

• Be responsible for coordinating and collecting data to determine the method used to identify the impact of the data on the Judgment Fund work processes.
• Research, analyze and document all data relevant to the complex Judgment Fund processes. This documentation provides the necessary data used in the publishing of revised Treasury Financial Manual regulations.
• Analyze cases for irregularities and determine right of entitlement in accordance with established procedures. Must be able to take the initiative in the development of new procedures in complex cases.
• Analyze all cases for the Judgment Fund for amounts from $10.00 to more than $1billion, at each step in the payment certification process to determine the proper course of action.

The following are the duties of this position at the GS-13. If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties and will receive training to help you grow in this position.

• Serve as a technical expert and consultant to management, staff and customers on controversial and difficult employee and labor relations problems.
• Provide advice and assistance in situations requiring extensive analysis in which the nature and scope of the issues are complex, necessitating careful study in search of innovative solutions to problems in consideration of the needs of management.
• Review established programs, evaluate their effectiveness, recommend improvements, and redesign as necessary to meet changing objectives.
• Interpret, analyze and prepare responses to new or proposed changes to complex legislative, regulatory, and policy guidance affecting workforce relations. Advise managers and director on the findings and recommendations and brief the staff on any resulting impact or change to program, process, or systems.
• Handle routine employee and labor relations casework as needed.

• Provides leadership, technical expertise, program management, partner outreach, training, and quality control for Regional Conservation partnership Programs (RCPP), Conservation Innovation Grant (CIG) and other Farm Bill Programs.
• Assists with partner agreement management by performing the following: tracking deliverables and ensuring proper payments or reimbursements are made to lead partner entities.
• Assists program by analyzing workload associated with RCPP/CIG, making staffing recommendations, tracking budget allocations, and tracking other financial aspects of the RCPP and CIG.
• Assists technical leads with RCPP and CIG agreement negotiations and development by performing the following: understanding and advising on specific deliverables for implementation of programs.

• Monitor reports to ensure all Sexual Harassment/Assault Response and Prevention (SHARP) reporting requirements are met.
• Maintain SHARP personnel training records to ensure timely compliance.
• Use knowledge of SHARP Program priorities to manage leadership’s day-to-day and long-range calendars.
• Communicate SHARP administrative policy, goal, mission, and philosophy to all levels of organization both orally and written.
• Develop and maintain an organizational records management program.
• Develop manuals and directives covering the administrative aspects of operations.
• Develop, analyze, and evaluate organizational SHARP policies to apply best practices throughout the command.
• Operate automated systems to review and certify time and attendance records.
• Coordinate with resource management to project and adjust SHARP quarterly travel costs.

• Serve as an Information Technology Specialist (Customer Support) within the Customer Service and Computing Branch, Enterprise Systems Division, and Network Enterprise Center (NEC).
• Provide Tier II Information Technology support efforts to include, but not limited to the installation and configuration of personal computing hardware and software.
• Provide accurate and timely technical and functional support to customers who require advice, assistance, and training relating to desktop systems.
• Operate in both a proactive and a reactive troubleshooting work center environment.
• Support desktop systems on both the classified and unclassified networks.
• Utilize databases to track significant issues and events to facilitate trend analysis and customer needs.

• Provides administrative services support to the Branch OIC/NCOIC and other team members.
• Assists the OIC/NCOIC in submission of requests for equipment to the RMD/Contracting Office.
• Prepares the annual branch travel budget.
• Makes travel arrangements using the Defense Travel System.
• Reviews travel authorizations and vouchers for the activity for accuracy prior to approval.
• Responsible for maintenance of records and files, utilizing a variety of office automation applications.