Total 1,938 Customer Service job vacancies in Fort Totten, New York

General Description: This role is responsible for assisting the full spectrum of administrative functions.

Scope & Responsibilities:

- Report to the Administrative Manager during office hours from Monday to Friday, 8:00 AM to 5:30 PM.

- Assist the Administrative Department with all administrative duties.

- Serve drinks, attend to inquiries from directors, visitors, and guests, and manage incoming calls professionally.

- Maintain a clean and tidy reception area and greet visitors, directing them appropriately.

- Oversee office upkeep and supervise cleaning staff.

- Manage meeting room bookings and ensure they are prepared for use.

- Ensure smooth operation of office equipment and monitor contract expirations.

- Handle document scanning, printing, photocopying, faxing, and filing.

- Maintain records of incoming and outgoing mail and courier services.

- Source cost-effective vendors as needed and arrange travel and VISA applications for staff.

- Coordinate with external vendors to maintain office facilities.

- Order and deliver corporate and seasonal gifts as needed.

- Keep track of office and pantry supplies inventory.

- Assist in planning staff welfare activities and perform other assigned duties.

- Carry out other duties and responsibilities assigned by the Company from time to time.

Requirements:

- Minimum of 1-year relevant experience;

- At least a GCE O' Level equivalent or higher qualification;

- Entry-level applicants are welcome to apply;

- May need to make travel arrangements after office hours due to global time zone differences when required;

- May need to liaise with outside vendors after office hours when required;

- A problem-solving mindset, able to multitask and Proficient in Microsoft Office;

- Independent, fast learner, and meticulous team player with good communication skills;

- Good telephone etiquette and customer service orientation;

- Keen to learn and possess a positive attitude;

- Pleasant and good interpersonal skills.

Interested candidates, please send your detailed resume, state your expected salary and availability to apply, please apply and send us an updated copy of your resume/CV.

We regret that only the shortlisted candidate will be notified.

• Serves as an Intelligence, Operations and Planner to the G2, U.S. Army, Pacific (USARPAC), performing duties supporting intelligence project integration and operations support.
• Reviews National, Department of Defense (DoD), Theater, and Department of the Army (DA) intelligence guidance, priorities and trends.
• Responsible for the development, coordination and promulgation of Theater Army Intelligence, operational capabilities and requirements.
• Provides research and draft of Title X intelligence requirements, functions, and efforts for the Intelligence Warfighting Function.
• Works and coordinates projects with key staff members within the intelligence community to ensure coherency and integration.

• Provide project management services for multiple design and construction projects using industry recognized project control measures.
• Act as technical point of contact on projects when assigned.
• Write scopes of work, independent government cost estimates, technical evaluations, and make recommendations to the Contracting Officer.
• Analyze and negotiate contractor's price proposals, secure purchase requests, and prepare solicitation package for Contracting.
• Routinely walk construction sites to provide construction observation, confirm project progress, and ensure work commensurate with the contract.

Duties listed are at the full performance level of the position, duties will be developmental in nature when filled below the full performance level.

• Serves as the primary administrative point of contact and administrative services advisor for Aztec Ruins National Monument and Chaco Culture National Historical Park.
• Works with park managers to program, track, analyze, and manage budgets and expenditures of financial account.
• Performs a variety of administrative procedures, including payroll timekeeping, travel administration, procurement, purchasing, property management, record keeping, note taking, and document processing.

WHAT IS THE TAXPAYER SERVICES (TS)DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas: Taxpayer Services Service Centers Brookhaven Accounts Management.

The following are the duties of this position at the full working level.

• Assists in preparing, monitoring, and maintaining the coordination of the Functional Site Training Plan; plans and coordinates functional training, obtains on-site and off-site space, and provides training supplies.
• On a limited basis advises Department Managers of training needs identified through National Office work planning assumptions, published mandatory training requirements, or other sources of feedback.
• Provides training reconciliation reports to Planning & Analysis (P&A) and Business Operating Division (BOD) staffs and prepares reports summarizing activities, identifying training problem areas and makes recommendations on possible solutions for these problems.
• Participates in preparing estimates of training costs to Learning and Education to ensure that the site is properly budgeted for training activities.
• Updates the training section of the filing season readiness plan as needed.

• Utilize supply and logistic support systems for standard requisitioning, stock, storing, records and issuing procedures.
• Verify and record serial numbers upon receipt of goods, bar codes items.
• Assure school support requirements are prepared, edited, and submitted to the Area Director's office for the purchase of supplies and equipment.
• Serve as property custodian maintaining a perpetual inventory of non-expendable property and supply records for durable items in the school.
• Assist Area and District personnel with physical security inspections to ensure adequate security measures are in place and adhered to.
• Assure all supply transactions are recorded in an automated system and that copies of documents are file appropriately to maintain an adequate automated and hard-copy audit trail.
• Set or revise stock levels for authorized items available through the supply system.
• Assist in monitoring the school safety and security programs to ensure compliance with program requirements of DoDEA and the supporting military installation.

• Utilize supply and logistic support systems for standard requisitioning, stock, storing, records and issuing procedures.
• Verify and record serial numbers upon receipt of goods, bar codes items.
• Assure school support requirements are prepared, edited, and submitted to the Area Director's office for the purchase of supplies and equipment.
• Serve as property custodian maintaining a perpetual inventory of non-expendable property and supply records for durable items in the school.
• Assist Area and District personnel with physical security inspections to ensure adequate security measures are in place and adhered to.
• Assure all supply transactions are recorded in an automated system and that copies of documents are file appropriately to maintain an adequate automated and hard-copy audit trail.
• Set or revise stock levels for authorized items available through the supply system.
• Assist in monitoring the school safety and security programs to ensure compliance with program requirements of DoDEA and the supporting military installation.

• Advise senior staff regarding technical military and/or civilian annual evaluations and awards.
• Work efficiently to resolve conflicts and provide alternative means as needed.
• Process various personnel actions for military personnel using an automated Human Resource database.
• Prepare written correspondence (read ahead, briefing charts, etc.) for the Command Group.
• Prepare administrative Standing Operating Procedures (SOP), develop internal policies, procedures and ensures compliance through contact with Brigade staff members.
• Coordinate travel arrangements and process travel documents using an automated travel system for the organization.
• Check office information systems daily for incoming documents to ensure proper dissemination is made or action taken, as required.

• Set up and maintain beverage line during meals to include coffee, soda, juice, milk, and ice cream dispensers.
• Serve food in cafeteria and replenish food in self service areas.
• Set in place grab and go merchandise to include soda, juice, milk, chips, fruit, salads, ice cream novelties, and sandwiches.
• Manually or using mechanical equipment, wash heavy pots and pans, dishes, trays, and service ware from the kitchen, dining room, catering functions and patient care units.
• Disassemble trays returned from dining area and dispose of waste in accordance with established safety and sanitation procedures.
• Serve as a cashier, operating the Point-of-Sale cash register system, collecting cash from customers, making exact change, and safeguarding cash according to established procedures.
• Portion and garnish desserts using portion control principles and maintains dessert bar serving area.
• Clean and sanitize dish room and pot and pan areas to include countertops, dishwashing machine, dish racks, tray return, scrapping sinks floors, and pot and pan machine.

• Reviews, analyzes, and interprets the Foreign Clearance Guide and documents submitted to determine eligibility and type of passport is authorized and determine VISA entry requirements for foreign countries.
• Examines evidence of citizenship submitted with applications to determine and judge authenticity in relation to the requirements of law, regulation, and procedure for the issuance of passports and VISAs.
• Plans, coordinates, and supports VISA/Passport acceptance for large-scale deployments.
• Manages and oversees a mail room operation that accepts/ships over 41,000 packages, annually.
• Assists with processing applications for Flag/General Officers, SESs and other high-level officials that may require expedite service and other cases requiring special controls.
• Plans, oversees, assigns, and evaluates of the work of subordinates.

• Performs analysis, evaluation and oversight of all aspects of the planning, programming, budgeting and execution of major Project Management (PM) programs.
• Uses knowledge of administrative, acquisition, program and budgetary laws, policies, regulations, and precedents to review and evaluate date pertaining to the budgets for substantive programs and to provide expert guidance and advice to management.
• Serves as expert planner, analyst, and advisor to the PEO/PM on program cost analysis, annual/multi-year and long-range fiscal/program planning, contractual, and/or commercial issues for key agency programs.
• Recommends reprogramming of funds, as necessary, to accommodate newly assigned functions or program restructuring, anticipating future problems, or issues that may develop.
• Serves as a senior analyst performing a wide variety of budget functions involving the formulation, justification, and/or execution of budgets that support overall operations or major substantive programs or projects in the PEO/PM.
• Establishes schedules for planning, coordination and accomplishment of work to facilitate the acquisition and/or work process.

The duties of the Supervisory Realty Specialist include, but are not limited to the following:

• Works with internal and external stakeholders and serves as project manager for complex projects in Federal and/or Leased space.
• Analyzes the agency's space requests and ensures that they are accurate and in compliance with current regulations.
• Performs project planning and management functions including the development of project management strategies, schedules, tracking systems, and budget estimates for approved and proposed projects.
• Recommends consolidations, relocations, and other changes to agency housing plans.
• Works on large scale, high visibility and/ or controversial and sensitive projects. Participates and contributes to the region's Performance measures and regional initiatives.
• Performs lease administration functions, including changes in the amount and configuration of space, changes in the type of service rendered, and the enforcement of lease provisions.
• Acquires leasehold interests in real property for tenant federal agencies. Provides complex specifications when responding to agency space requirements.
• Develops acquisition plans and strategies. Performs market surveys and building inspections; Solicits offers; analyzes technical reports on offered buildings.
• Negotiates lease terms and conditions; Performs cost and price analyses of offers; Prepares approval documents.
• Prepares protest and claim files of assigned project and defends controversial decisions to the General Accounting Office, the GSA board of Contract Appeals, and the Courts.
• Oversees and coordinates construction activities related to agency space projects.
• Requests and processes reimbursable work authorizations. Advises other federal agencies in areas of acquisition, assignment, and utilization.
• Supervises the technical work of journey-level Realty Specialists and nontechnical aspects of a Senior Realty Specialist Plans work.
• Plans work to be completed by subordinates, sets priorities, and establishes schedules and deadlines.
• Informs and instructs employees on technical and administrative matters. Reviews completed assignments to determine the quality and quantity of work produced.

This position has job functions that must be executed within specific geographic locations. The official duty station is a federal facility, leased space, or an alternative worksite (typically the employee’s home) within the specified geographic area. You will be expected to report to a specific GSA duty location at least one or more days a pay period depending upon the terms of the agency’s telework policy.

• Receive patients, visitors, and telephone calls; refers calls to appropriate staff; escorts patients into treatment areas, as needed.
• Answers routine medical, personnel, and administrative inquiries; and confirms eligibility; maintains patient logs.
• Retrieve and file medical records.
• Type correspondence, memorandums, and reports. Ensure proper format, spelling, punctuation, and medical terminology is used in all correspondence and record documentation.

• Monitors all phases of assigned contracts from inception to completion.
• Prepares Performance Work Statements, Statements of Work and associated contract documents and ensures that contract packages are complete with all documentation as in accordance with governing regulations.
• Coordinates the provisions of various service and requirement contracts and verifies invoices for payment of funds to the vendors.
• Performs a variety of activities relating to the preparation and coordination of documentation and provides other special program support related activities.