Total 16 Customer Service job vacancies in LU2 0TB

Location: Worcester

Since 1989, we've supported adults of all ages to maintain their independence and stay in the place they know and love. Because, life is better at home.

We're looking for people who are passionate about care, and who want to help others to join our amazing teams. We don't require you to have any previous social care experience, what we do need from you is to have the Right to Work in the UK, as we are NOT able to offer Health and Care Worker visas. Additionally, you are required to have a full UK driving license with access to your own vehicle.

If you're looking for a job that can be flexible around your lifestyle there are a variety of shift patterns available to work in mornings, afternoons, evenings or weekends.

At Helping Hands, we can offer the following benefits

• Paid mileage of 35p per mile between calls
• Early Pay App request up to 50% of your pay in advance of pay day
• Earn up to £100 for referring a friend
• Our care assistants are directly employed by us giving you access to holiday entitlement and our pension scheme
• Apprenticeship opportunities available to existing staff
• Support to complete nationally recognised qualifications including your Care Certificate and NVQs. Your career development is important to us if you want to progress, we can help!
• FREE Blue Light Card national discount card for hundreds of retailers
• Annual pay reviews based on cost of living

Being a Care Assistant means you need to be adaptable, kind-hearted and put others first. Your role may include:

• Providing companionship
• Support with personal care such as showering, bathing and toileting
• Helping with mobility around the home
• Overseeing medication and providing medical support
• Helping around the house with cleaning, cooking and tidying
• Running errands such as food shopping or picking up prescriptions

About the role
The young people’s semi-independent services are a dedicated team committed to providing supporting and empowering environments for young people aged 16 – 18 years who are under the care of the Local Authority. Our approach is rooted in the principles of psychologically informed environments (PIE), ensuring that our services are tailored to meet the psychological and emotional needs of those we support. We believe in creating safe, welcoming spaces that foster growth, resilience and positive change, whilst adhering to Ofsted regulations.
We are seeking a compassionate and dynamic support worker to join our team. In this role you will provide flexible and responsive support to the young people, adapting to their individual needs and circumstances. Your work will be guided by the principles of PIE, ensuring that all interactions are trauma-informed and empathetic.
Key responsibilities:

Provide one to one and group support to young people, helping them achieve their personal goals and improve their well-being.
Build trusting and respectful relationships with young people, understanding their unique backgrounds and challenges.
Collaborate with colleagues and external agencies to deliver a coordinated and holistic support plan.
Where required support young people to attend appointments both in house & externally.
Conduct assessments and develop individualised support plans in partnership with young people.
Promote a safe, inclusive and PIE across all service settings.
Ability to work on a 4 week rolling rota, covering a mixture of 7am-3pm & 2pm-10pm shifts, including weekends.
Facilitate activities and interventions that support personal development, resilience and social inclusion.
Maintain accurate and up to date records of support provided and progress made.
Participate in regular training and supervision to enhance skills and knowledge related to PIE.
Ensure that all practices and services meet Ofsted regulations and standards, maintaining the highest levels of safeguarding and quality support.

Qualifications and experience:

Qualified to NVQ Level 3 in Children & Young People/equivalent or willing to work towards achieving the qualifications within the work place.
Experience working with young people, particularly those facing complex challenges such as family breakdown, challenging behaviour, complex mental health issues or substance misuse.
Understanding and commitments to the principles of psychologically informed environments (PIE).
Strong interpersonal skills and the ability to adapt communication to the individual needs of the young person with the ability to engage and motivate.
Flexibility and adaptability to work across different locations within the community and respond to varying needs.
Ability to work independently and as part of a multidisciplinary team.
Commitment to continuous professional development and reflective practice.
Applicant must be car driver with use of car. Please note that business car insurance is mandatory.
Knowledge of or willingness to understand Ofsted regulations and standards, with experience in ensuring compliance in a youth support setting.

Safer recruitment requirements:

All applicants must complete a detailed application form, providing a full employment history and explaining any gaps in employments.
Applicants will be required to provide at least two professional references, including one from their most recent employer, which will be checked before any offer of employment is made.
A rigorous interview process will be conducted, which could include scenario-based questions to assess suitability for working with young people in a PIE environment & second stage interviews with our ‘Voicebox’ team, which includes current service users from various schemes.
All successful candidates will be required to undergo an enhanced Disclosure and Barring Service DBS check prior to starting employment. There is a requirement that all employees register on the Update Service. Full costs will be reimbursed. Update Service and other DBS online services - GOV.UK (www.gov.uk)
Verification of qualifications and professional memberships will be conducted.
Proof of identity and right to work in the UK must be provided.
Successful candidates must complete a probationary period during which their performance and suitability for the role will be closely monitored.

Benefits:

Competitive mileage allowance
Supportive and inclusive working environment
Chance to make a meaningful impact in the lives of young people
Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service pro rota
£25,350pa for a 37.5 hour a week contract. Sleep in shifts paid as over-time and not included in the 37.5 hour contract.
Annual bonus based on satisfactory performance
Monthly attendance bonus on top of your basic salary
Annual salary and cost of living review
Commitment to health and wellbeing with the Five Ways to Wellbeing
Opportunity for professional development and training to deliver outstanding support
Workplace pension scheme and life assurance of three times your annual salary
Refer-a-friend scheme: Earn a £130 bonus for each friend you refer to work for us
Access to the Employee assistance helpline
Opportunity for overtime


How to Apply
To apply for the position of Youth Support Worker please complete an online application form.
Please note that we will be shortlisting and interviewing candidates on an ongoing basis and therefore we may close the vacancy early. Interested applicants are therefore encouraged to apply as soon as possible to ensure they are considered.
Please see below for a copy of the Youth Support Worker job description.
Hightown is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. Successful candidates will need to have a satisfactory enhanced disclosure from the Disclosure and Barring Service, together with any other relevant recruitment checks.
We are an Equal Opportunities & Disability Confident Employer.

Are you a dedicated Class 1 Driver looking for an exciting opportunity? Join our Boston-based haulage company with work commencing from the Immingham area. We’re seeking enthusiastic drivers for immediate starts to play a crucial role in our container movement operations.

What We Offer:
Ongoing Work: Enjoy a stable position with continuous work.
Competitive Salary: Earn a competitive wage with opportunities for growth.
Supportive Team: Be part of a professional and supportive team environment.


- Requirements:
Class 1 (C+E) Entitlement: Must hold a valid Class 1 license.
Valid CPC Card: Required for the role.
Valid Digital Tachograph Card: Necessary for compliance.
Port Systems Knowledge: Experience with port systems is highly beneficial.

Long term ongoing work

Monday - Friday
tramping out all week
0600 start time
Averaging 10 hour shifts

£26.00 per night out completed
£14.00 per hour PAYE + 28 days Holiday accrual pro rata or £16.94 per hour paid via our FCSA approved umbrella provide

Immediate start! Join a dynamic team at Boston based Haulage company with work commencing from the Immingham area. We're seeking a dedicated Class 1 Driver for immediate starts. This role is pivotal in a container movement operations, with responsibilities including the collection of containers from Immingham Ports on scheduled day runs. We offer ongoing work with a competitive salary and the opportunity to be part of a professional and supportive team. The ideal candidate will possess a valid Class 1 license and experience with port systems is highly beneficial. If you're looking for a stable position with the chance to grow and make a significant impact, apply today.

Candidates must hold:
- Class 1 (C+E) entitlement
- Valid CPC card,
- Valid Digital Tachograph card.
- Knowledge of the the Ports systems.

Long term ongoing work

Monday - Friday
0600 start time
Averaging 10 hour shifts

£15 p/h PAYE
£18.15 p/h via umbrella

Location: Worcester

Since 1989, we've supported adults of all ages to maintain their independence and stay in the place they know and love. Because, life is better at home.

We're looking for people who are passionate about care, and who want to help others to join our amazing teams. We don't require you to have any previous social care experience, what we do need from you is to have the Right to Work in the UK, as we are NOT able to offer Health and Care Worker visas. Additionally, you are required to have a full UK driving license with access to your own vehicle.

If you're looking for a job that can be flexible around your lifestyle there are a variety of shift patterns available to work in mornings, afternoons, evenings or weekends.

At Helping Hands, we can offer the following benefits

• Paid mileage of 35p per mile between calls
• Early Pay App request up to 50% of your pay in advance of pay day
• Earn up to £100 for referring a friend
• Our care assistants are directly employed by us giving you access to holiday entitlement and our pension scheme
• Apprenticeship opportunities available to existing staff
• Support to complete nationally recognised qualifications including your Care Certificate and NVQs. Your career development is important to us if you want to progress, we can help!
• FREE Blue Light Card national discount card for hundreds of retailers

Being a Care Assistant means you need to be adaptable, kind-hearted and put others first. Your role may include:

• Providing companionship
• Support with personal care such as showering, bathing and toileting
• Helping with mobility around the home
• Overseeing medication and providing medical support
• Helping around the house with cleaning, cooking and tidying
• Running errands such as food shopping or picking up prescriptions

Service Delivery Assistant - Luton Airport - Flexible Hours - £13.39 Per Hour

Do you pride yourself on your customer service skills? Do you have a full UK driving license? Are you looking for a role where there is the potential for progression?

If you answered yes to these questions, then read on!

We are currently looking for Service Delivery Assistants at Luton airport who will be the face of our business, bringing outstanding customer service within the Airport sector. You will be receiving holiday makers cars and driving them to our car park for the duration of their holiday and then preparing the vehicle for their return.

As a SDA you will contribute to a passionate and friendly team working in a fast-paced setting. You'll get given every chance to progress within a company that invests in its people. We celebrate individuality, and reward and recognise employees who go beyond the plate.

Could you bring your spark to our Team? Here's what you need to know before applying
What you’ll do


- Drivers will be familiar with each car controls and alarm systems before receiving from the customer.
- Ensure smooth and prompt handover of customers vehicle whilst storing keys securely.
- Drive, and care for all customers vehicles carefully, whilst ensuring all valet procedures are fully complied with.
- Understand and be fully familiar with our systems and equipment.
- Monitor the car park and its activity consistently through regular patrols and deter criminal activity whilst always maintaining a high visual presence.
- Check the appearance of the car parks and working areas, taking action to ensure that company standards are achieved and maintained.
- Provide front line support in the event of equipment failure or customer distress.
- Work with all managers and staff to implement successful marketing and promotional initiatives to increase sales and maximise income opportunities.
- Collaborate as part of a wider team.

What you’ll bring


- Evidence of strong communication and interaction with the public
- Full UK Driver’s License with significant driving experience
- Basic IT Skills, MS Word, Office etc.
- Ability to multi-task
- Able to work under pressure
- Excellent verbal communication skills
- Smart and professional attitude

You are required to have had your driving licence for a minimum of 2 years with a maximum of 3 points

So, could you be our Ideal Candidate?

Do you have a passion for providing outstanding service, greeting customers with a smile and serving them with pride?
Are you able to take initiative and make choices that are right for our customers?
Do you have a desire to succeed in your role?

We are looking for an excellent team player with great communication skills. Someone who possesses the skills to work under pressure. So, if you feel that you can demonstrate good time keeping and reliability and also have a safety-first mind set, then please apply today. We'd love to hear from you.

We'll ensure you're rewarded for all your hard work, which is why we offer a competitive benefits package which includes but is not limited to:


What we’ll offer you:


- Hourly rate of £13.39
- Employee Discount
- Training and Development
- Pension
- Uniform

Service Delivery Manager - Luton Airport – 40 hours per week, Thursday to Monday. Earlies and Lates - £36,000 Per Annum

Are you an experienced Manager?
Do you have experience motivating and managing a team?
Do you have a full UK driving license?
Are you looking for your next challenge?

If you answered yes to these questions, then read on!

An opening has arisen to work as part of the onsite APCOA Management team at Luton Airport as a Service Delivery Manager. This role is vital to support the day to day operations of Priority parking with in the Airport. You will be responsible for managing and motivating a large team, whilst ensuring the smooth running of operations and the service we offer.

Keep reading to find out what you will be doing in more detail!

What you’ll do:


- Agree on a weekly/daily basis with the Operations Manager a plan of action to ensure resources are deployed to the areas of most need during the working weeks
- Ensure that the Priority Parking and Mobile Enforcement teams are effectively always running the operation
- Ensure briefings are being maintained at the start of each shift in Priority Parking
- Monitor the performance of staff and ensure delivery of allocated tasks and service levels are maintained to a high standard
- Monitor and report the SLA performance of the service provided by APCOA
- Manage and investigate any damage claims or complaints and ensure they are appropriately dealt with in a timely and appropriate manner and reported though the correct systems, with any actions followed up.

- Ensure Priority Parking services are preformed to the agreed Standard Operating Procedures, and the movements per hour are being achieved, whilst ensuring sufficient capacity is available
- Responsible for the recruitment and selection of all employees within their shift, in line with company guidelines
- Conduct monthly reviews and annual appraisals to identify and constantly improve colleagues’ awareness and understanding through development
- Responsible for maintaining records, mentoring and on job training and identifying external training requirements
- All timesheets are accurate and forwarded to the operations/Contract Manager in agreed format and timescale

What you’ll bring:

- Recent and extensive team management experience.
- Extensive customer service experience.
- Experience with people management, payroll, and absence monitoring.
- Excellent written and verbal communication skills.
- Excellent working knowledge of MS office
- Ability to motivate and manage a team.

Previous operational or management experience is required for this role.

Does this sound like you?

Click “apply” now and one of our team will be in touch soon!

We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared. With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.

Immediate start! Join a dynamic team at Boston based Haulage company with work commencing from the Immingham area. We're seeking a dedicated Class 1 Driver for immediate starts. This role is pivotal in a container movement operations, with responsibilities including the collection of containers from Immingham Ports on scheduled day runs. We offer ongoing work with a competitive salary and the opportunity to be part of a professional and supportive team. The ideal candidate will possess a valid Class 1 license and experience with port systems is highly beneficial. If you're looking for a stable position with the chance to grow and make a significant impact, apply today.

Candidates must hold:
- Class 1 (C+E) entitlement
- Valid CPC card,
- Valid Digital Tachograph card.
- Knowledge of the the Ports systems.

Long term ongoing work

Monday - Friday
0600 start time
Averaging 10 hour shifts

£14 p/h PAYE and £16.94umbrella

If you would like to find out more information about this role, please see the attached job specification.

Be Yourself – Be a Bold Team Player – Be Leonardo

As a Receptionist you’ll be a face of the hotel, so we want you to bring your warm and friendly personality to work with you every day. Take a deep breath because you’ll be stepping into a busy role! Working as part of a vibrant team, you’ll be an ambassador for the hotel as the first person our guests will meet. Whilst organising all aspects of the check-in and check-out processes, you’ll be offering guests the real 5-star treatment at our hotel!

Some of the perks you could enjoy include:

• Special rates on Leonardo Hotel rooms across the UK & Europe: get planning that city break you’ve been dreaming of!
• Company-wide recognition scheme: for being your fabulous self, you could earn vouchers to spend on a wide range of high street shops
• Meals at work
• Talent referral scheme: earn yourself a bonus for recommending a friend to join us
• We love to get together and celebrate: we regularly host Thank You Week (your hotel could have anything from ice cream trucks to pizza parties) and every year we get dressed up in our fanciest threads to host our Employee Awards Celebration
• The important stuff: access to the Company Pension Scheme, Life Assurance and Wellbeing Support
• Ongoing job-related training programmes with clear paths for progression

If you’re our ideal Receptionist, you will:

• Be yourself!
• Be passionate to make a difference and eager to bring new ideas to the table
• Be courteous to guests and colleagues at all times
• Use your savvy knowledge to offer guidance and local recommendations for a great stay in the city
• Have top-notch organisational skills
• Be dependable, and a reassuring influence for guests

Why come join us?

We look after our colleagues just as well as we look after our guests. Once you’re part of the team, you’re part of the Leonardo community. In our business, your hard work and pace is valued so it’s our role to keep you at the top of your game as a Hospitality professional! Our “GROWonline” learning portal ensures you develop the knowledge and skills you need, along with regular coaching and training from your manager. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellness webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!

Our Story

Built on decades of hotelier know-how, we operate over 270 hotels across the United Kingdom and Europe. We look after over 55 hotels across the UK & Ireland, and being one of the fastest growing hotel groups, we have plans for major expansion over the next few years’; there’s never been a more exciting time to come join us!

Proud member of the Disability Confident employer scheme

Do you have exceptional customer service skills and a passion for IT? If so, join Elysium Healthcare's team as a 1st Line Support Analyst.

In this role, you will provide 1st line support queries professionally and efficiently, and strong-minded individuals to work within our expanding team of technology analysts. Also maintaining a high degree of customer service for all support queries and ensuring that all SLA’s and ITIL v4 are met

Your responsibilities:

• To work effectively and productively with all other levels of IT support
• Take ownership of user’s problems until resolution stage
• Accountable for logging all calls on the tickets system to a professorial standard and maintain full documentation
• To allocate more complex service issues to the relevant member in IT Department
• Assisting in setting up new mobile phones, tablets, iPads within the Organisation
• Support users in the use of hardware equipment by providing necessary advice
• Maintaining that internal SLA’s and ITIL v4 processes are followed
• Working to an expected set of standards outlined in a service desk Handbook
• Assisting with documentation to be stored in our knowledge base
• Assisting the Service Desk Manager & Head of Service Delivery with any requests
• Undertaking ad-hoc requests as directed by line manager & Head of Service Delivery

To be successful in this role, you will:

• Knowledge of using and troubleshooting MS Office (2013 & Office365) is essential
• Knowledge with using and troubleshooting Outlook within a network environment (permissions, calendar sharing & delegation) is essential
• Knowledge of Active Directory (ADManager Plus) & Exchange Server is essential
• Knowledge of Printer setups & maintenance is essential
• Professional approach towards duties and colleagues is essential
• Very strong communication and interpersonal skills is essential
• Time management and multitasking ability is essential
• Attention to details is essential
• Ability to learn at a fast pace is essential
• Knowledge of PC hardware set-up is desirable
• ITIL v4 Foundation is desirable
• Experience working on service desk using ITIL v4 is desirable

What you will get:

• Annual salary of £22,000 - £25,000
• The equivalent of 33 days annual leave (inc Bank Holidays) – plus your birthday off!
• Free meals and parking
• Wellbeing support and activities to help you maintain a great work-life balance.
• Career development and training to help you achieve your career goals.
• Pension contribution to secure your future.
• Life Assurance for added peace of mind.
• Enhanced Maternity Package so you can truly enjoy this special time.

There is also a range of other benefits including retail discounts, special offers and much more.

About your next employer:

You will be working for an established, stable and agile company with over 8,000 employees and a unique approach to the delivery of care. With a network of over 90 services across England and Wales covering Mental Health, Neurological, Learning Disabilities & Autism, Children & Education, there is opportunity for you to grow and move.

Elysium Healthcare is part of Ramsay Health Care with a global network that extends across 10 countries and employs over 86,000 people globally.

Elysium Healthcare follows safer recruitment of staff for all appointments and is a Disability Confident employer, committed to inclusive and accessible recruitment. It is a requirement that all staff understand it is each person’s individual responsibility to promote and safeguard the welfare of service users. All candidates will be subject to a DBS disclosure.

Job Description

WHAT WILL KEEP YOU BUSY:

This position is Monday to Friday 40 hours per week 1/2 hour unpaid lunch break. 6.30am - 2.30pm

There is occasional bank holiday working and start time can be flexed if required to 7am and finish 3pm

• Working alongside the chef and team member to support FOH and admin reporting to general manager at sister site.
• Provide leadership and guidance to all team members to ensure a positive customer experience, under the guidance of the Manager
• Complete weekly admin & due diligence needs to be computer literate
• To support manager with team meetings on a regular basis to communicate targets, standards required and company and client information.
• Ensure that customers are given a prompt and efficient service and that their food / room service and value expectations are consistently exceeded.
• Conduct Food Safety and Health and Safety Risk Assessments and ensure that all standards and procedures in respect of Hygiene and Safety are established and maintained
• Assist with core catering operations when required
• Cleaning and replenishment of refreshment areas within the building

Company Description

Service Supervisor

Luton

Benefits:

• 28 Days holiday including bank holidays
• Plus your birthday off
• 3 volunteering days
• 3 days grandparent leave
• 24 week’s enhanced maternity leave
• Secondary career leave
• Wedding/commitment day leave
• Free meals on shift
• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance
• Discounts available on our HAPI app; high street shops, holidays & cinema
• Wellbeing hub
• Access to employee assistance programme
• Cycle to work scheme

Do you have a passion for co-ordinating impeccable service? Are you supportive, organised and articulate? Do you have what it takes to drive for continuous improvement? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for a Service Supervisor who supports their team, enabling them to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments.

We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.

If you are a Service Supervisor who thrives on delivering extraordinary experiences, and loves to cultivate a harmonious and collaborative team, we would love to hear from you!

Qualifications

• Have experience in a supervisory or Team Leader role with the catering hospitality industry
• Use your entrepreneurial skills to create a thriving and successful working environment to grow the role and business
• Possess excellent supervisory and communication skills
• Good delegation and influencing skills
• Able to demonstrate your analytical approach to problem solving
• Have the ability to display a real passion for food and customer service
• Self motivating and be an independent worker

Additional Information

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

BaxterStorey Values:

ALWAYS VISIONARY

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

WHOLEHEARTEDLY POSITIVE

We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example, protecting the planet and supporting local communities.

Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.

We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.

BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.

Join us and bring your unique perspective to our team.

Proud member of the Disability Confident employer scheme

Since 1987, the Organisation's 68,000 employees have been maintaining companies globally. We are the UK's leading facilities management and professional services company, and our clients range from household names in banking, critical government sites, as well as hospitals and schools.

JOB OVERVIEWWorking a rotating early and late shift in a production
environment servicing, diagnosing electrical, mechanical and hydraulic faults on fork lift trucks.
Main Duties

• Carrying out routine maintenance, servicing & repair of Diesel, Gas & Electric FLT's. The candidate must have fault-finding diagnostic skills in electrical, mechanical, & hydraulic systems and provide effective solutions.
• Replacement of faulty parts and repairs, ensuring excellent workmanship whilst responding promptly to breakdowns, troubleshoot quickly & efficiently to minimize downtime is essential.

WHAT WE ARE LOOKING FOR

• We are looking for someone who works well within a team and
  singly whilst being able to use their own initiative to ensure efficient workflow & documentation. The successful candidate must be able to work to the processes and procedures of the company.
  The client has a large Fleet of electric FLT's, therefore electrical skills a must.
  City & Guilds / NVQ Level 2/3, or with a proven background within the forklift industry.
• We require someone with a methodical & well-organized approach to tasks whilst adhering to safety standards and have excellent reporting and customer facing skills. A skilled & experienced Forklift Engineer, ideally with Jungheinrich & Linde experience would be preferable.
  Current FLT Licence advantageous but training can be provided.

If you're interested in this role, please forward an up-to-date copy of your CV on Sadhna@hays.com

Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

HGV 1/LGV1/C+E Drivers required for ongoing work in the Boston area.
Duties will be the movement of palletised items throughout the country, drop average is from 3 to 8 drops per shift.
You will be tramping Monday to Friday but maybe required to run back Saturday mornings.


You must have a full UK driving licence C+E (Class 1) entitlement
CPC and Digi card
No more than 6 points on your licence
You must be flexible to spend your week away from home
You will be our ambassador to our customers and must therefore be courteous and service driven


Working hours are Monday to Friday with the occasional Saturday morning run in.

In return you will be paid an hour rate of £15ph
Get in touch for an immediate start!

The Role

This role will involve working at a central client location in Luton, providing support to Desktop End User Support, telecoms experience and support, Windows Server and End User support, handling issues related to distributing services, security and performance of Microsoft Work stations.

The successful candidate will:

 Manage and monitor all installed systems and infrastructure, Install, configure, test and maintain operating systems, application software and system management tools.

 Proactively ensure the highest levels of systems and infrastructure availability

 Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes

 Maintain security, backup, and redundancy strategies

 Provide Desktop level support

 Liaise with vendors and other IT personnel for problem resolution

• with 1 to 2 years of experience in end user computing application and technologies

Candidate Profile Skills and Experience

This is an excellent opportunity to join ManpowerGroup supporting a leading IT manufacturer.

The successful applicant must be able to demonstrate a background in the service of the following equipment profiles, either gained within a customer facing / field based environment.

• Applicants who have a Full right to work in UK only apply
• Knowledge of Microsoft Windows 7 and later
• Knowledge of issues related to Microsoft technology environments complex
• Knowledge of the main technologies of the telecommunications sector
• Ability to perform independently the role of Single Point of Contact (SPOC) for issues and problems of TLC
• Deep expertise in operational management of software products related to the environment and to the Microsoft technology
• Expertise in handling issues related to distributing services, security and performance of Microsoft Work stations

Skills Required:
* Extensive experience with desktop hardware, software applications, operating systems (OS -Windows 7/10) and network connectivity.
* problem solver. Identifying issues, repairing problems, helping users, updating systems, installing new hardware and software, troubleshooting computers and basic networks, documenting systems, and supporting the IT department.
* Good communication, interpersonal and problem-solving skills, along with patience, a customer-friendly attitude and the ability to work in a team environment. In addition, need a strong technical understanding of the hardware, software and networking systems being supported.
* Knowledge on Linux and MAC OS setup on desktop computers
o Troubleshoot, diagnose and resolve the tickets which required onsite support
o Coordinate within Vendor and Level 3 support team, Level 2 Backline and Service Desk teams for ticket resolution
o Schedule Supported Device installation, Software and Hardware activity with End User at their convenience in order to minimize disruption
o Manage any end-user service requests (e.g. desktop, mobile) which require local interaction
o Support all end users devices & their accessories (not limited to Desktop / Laptops, Mac, Telephones, Smartphones, Tablets, Video-conferencing systems, printers, printer consumables)
o Collect hardware as part of user's leavers process
* Asset Management:
o Maintain asset register including hardware and software
o Alert Customer in case of licensing issue (Software)
o Manage non-standard intervention / software installation
o PC and other devices logistics Management
* Software IMAC and configuration:
o Resolve break-fix incidents, either by own intervention or requesting and coordinating technical service by OEM vendor
o Perform Soft IMAC, Image loading where this cannot be executed remotely
o Bios, Drivers, Software deployment on end user devices
o Deployment of mobile apps
* Perform remote troubleshooting through diagnostic techniques and pertinent questions
* Record events and problems and their resolution in logs
* Follow-up and update customer status and information
* Pass on any feedback or suggestions by customers to the appropriate internal team
* Be responsible for new starter setup and repossession of leavers equipment,
* New User On boarding - present IT and provide new user IT inductions,
* Manage relationships with vendors and ensure high-availability of business-critical IT systems,

Soft Skills
o A strong customer service focus (High Level of customer interaction and engagement)
o Excellent interpersonal and communication skills (both written and verbal),
o Comfortable working both autonomously or as part of a team.
o Ability to work under pressure
o Negotiation skills
o Be able to provide VIP support and appreciate the difference between standard user and heightened IT Support.