Total 106 Customer Service job vacancies in Lake Buena Vista, Florida

Assignments at this level include, but are not limited to:

• Provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model.
• Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources.
• Recommends changes to existing clinic procedures based on current administrative guidelines.
• Expertise in utilizing numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model.
• Coordinates with the patient care team to review clinic utilization to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics, and makes adjustments as necessary.
• Develop and/or maintain effective and efficient communication with the patient, interdisciplinary coordinated care delivery model teams, VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge; communicate with non-VA medical facilities; prepare correspondence to notify patients of normal lab results; manage a system for follow-up care such as consults, tests, etc.
• All other duties as assigned.

The CYP Food Service Worker performs various tasks or a sequence of tasks in food service preparation. Tasks consist of several steps that require attention to work operations and follow and established sequence of work. These tasks, which are summarized into categories related to food preparation and service, kitchen maintenance, and food storage, are summarized below.

Food Preparation and Service

• Assist in food preparation with tasks such as peeling potatoes; cutting, sorting and washing vegetables and fruits; assembling sandwiches; and measuring and weighing ingredients.
• Stocks food service carts with appropriate utensils, plates, bowls, food and beverages, as required for family style dining in the classrooms or activity areas.
• Wraps, arranges, and/or packages items for serving to children and youth.
• Transports food from kitchen area to classrooms or activity areas.
• Returns carts, dishes, and leftover food to the kitchen and disposes of all food waste and trash.

• Pre-rinses and washes pots, pans, dishes, glasses and silverware in either a mechanical dishwasher or manually according to sanitation regulations.
• Cleans serving carts, food preparation areas, cupboards, drawers, and dishwashing areas.
• Sets up and operates a mechanical dishwasher.
• Removes inspection doors, strainer pans, screens, and spray arms for preventative maintenance and cleaning.
• Scrapes, soaks, scour, and scrubs the heavier cooking utensils such as mixing bowls and pots which, because of their large size and weight, are awkward to handle.
• Performs heavy-duty cleaning tasks through the food service and related areas, such as cleaning ceilings; cleaning exhaust hoods; cleaning spaces under and behind kitchen equipment, including moving he equipment; washing floors and walls with powered cleaning equipment; cleaning walk-in refrigerators and freezers; and sanitizing garbage room.
• Maintains work area in a clean and orderly manner, adhering to NAVMED P5010 and all local policies and procedures.
• Operates, breaks down and cleans all electrical equipment assigned to the area for food preparation.
• Stores sanitized dishes and silverware.

• Labels and dates all items in refrigerators and freezers and stores leftovers in accordance with sanitation and health standards.
• Stores canned, boxed, and/or frozen items in food storage area.
• Unloads food and supplies from delivery trucks.
• Moves heavy garbage cans when collecting and transferring trash from the work area to the disposal area.

• Responsible for complying with security, fire and sanitation rules, policies, procedures, and regulations.
• Ensures compliance with U.S. Agriculture (USDA) Child and Adult Care Food Program (CACFP), and all pertaining standards, policies, and regulations.
• Serves as a mandatory reporter to Family Advocacy and Child Protective Services as prescribed by local policy in the case of suspected incidences of child abuse and neglect.
• Performs other duties as assigned.

The Supervisory Medical Support Assistant (MSA) position serves as the direct line supervisor for all Medical Support Assistant (MSA) staff and is a foundational role within the VHA Patient Aligned Care Team (PACT) initiative and Specialty Clinics to include Compensation and Pension (C&P), Community Living Center and the Community Based Outpatient Clinics (CBOC).

The Supervisory Medical Support Assistant (MSA) responsibilities consist of but are not limited to:

• Administrative activities including preparing workload, operational reports, scheduling staff, managing resources, troubleshooting, and extensive coordination between clinical and administrative services.
• Interpret and communicate requirements of VHA Scheduling Directives to maintain accurate scheduling responsibilities, .
• Assist and support the clinical staff to ensure veterans and families medical and support needs are met.
• Responsible for daily assignments, quality reviews, personnel reports, and approves/disapproves/certifies annual and sick leave requests and arranges vacation schedule for area of responsibility.
• Plans for and holds staff meeting to communicate information to employees on a regular basis.
• Keeps up-to-date standard operating procedures for consistency.
• Resolves informal complaints or grievances from internal and external customers.
• Consults with human resources on unfamiliar personnel matters.
• Develop performance standards and provide employees feedback through performance evaluations and competency reviews.
• Interprets and applies a complex body of pertinent laws, regulations, directives, and policies that relate to the administration of VA Healthcare Benefits.
• Coordinates administrative services for veterans, family members, caregivers, general public, and administrative and clinical staff to insure continuity of inpatient and outpatient care.
• Assures staff collects, scans and updates health insurance information, serving a major role in the revenue process.
• Performs duties of other HAS supervisors in their absence.
• Additional duties or tasks may be assigned to ensure efficient daily operations.
• Facilitate a safe working environment for employees.
• Interviews (using Performance Based Interviews), hires, and provides competency assessments and performance evaluations to all employees under his/her supervision.

• Identifies and analyzes changes in financial policies, regulations, constraints, objectives and available funds that affect the accomplishment of organizational objectives.
• Directly supervises and plans work to be accomplished by subordinates and prepares schedules for completion of work.
• Analyzes financial program data to develop annual multi-year budget estimates for assigned programs and activities.
• Researches and compiles information and data for a variety of regular and special reports. Gathers and prepares special financial materials as requested by senior staff.
• Works to improve or develop financial management systems and related policies, goals and objectives for programs. This may include working together to devise systems, methods and procedures to meet particular budget and fiscal problems/solutions.

• Identifies and analyzes changes in financial policies, regulations, constraints, objectives and available funds that affect the accomplishment of organizational objectives.
• Directly supervises and plans work to be accomplished by subordinates and prepares schedules for completion of work.
• Analyzes financial program data to develop annual multi-year budget estimates for assigned programs and activities.
• Researches and compiles information and data for a variety of regular and special reports. Gathers and prepares special financial materials as requested by senior staff.
• Works to improve or develop financial management systems and related policies, goals and objectives for programs. This may include working together to devise systems, methods and procedures to meet particular budget and fiscal problems/solutions.

• Supervise, direct and lead patient registration, billing, benefit coordination and accounts receivables functions.
• Analyze and develop goals and projections for third party collection.
• Develop, prepare and analyze statistical reports for compliance with internal control requirements.
• Lead revenue generation strategies in collaboration with business office and medical department staff.

• Supervise, direct and lead patient registration, billing, benefit coordination and accounts receivables functions.
• Analyze and develop goals and projections for third party collection.
• Develop, prepare and analyze statistical reports for compliance with internal control requirements.
• Lead revenue generation strategies in collaboration with business office and medical department staff.

• Provides direct oversight of the credentialed medical and dental staff as the Chief Medical Officer for the service unit. Plans work to be accomplished by subordinates and prepares schedules for completion of work.
• Participates in the activities of various service unit (hospital) committees including: Executive Leadership Team, Governing Board and Medical Staff.
• Maintain currency with Consolidated Omnibus Budget Reconciliation Act-Emergency Medical Treatment and Labor Act laws.
• Makes preliminary diagnosis, directs, prescribes or provides treatment, or arranges for specialized care or patient referral.
• Responsible to see that the medical staff meets all requirements for accreditation by the Centers for Medicare and Medicaid Services (CMS) and The Joint Commission (TJC).

• Provides direct oversight of the credentialed medical and dental staff as the Chief Medical Officer for the service unit. Plans work to be accomplished by subordinates and prepares schedules for completion of work.
• Participates in the activities of various service unit (hospital) committees including: Executive Leadership Team, Governing Board and Medical Staff.
• Maintain currency with Consolidated Omnibus Budget Reconciliation Act-Emergency Medical Treatment and Labor Act laws.
• Makes preliminary diagnosis, directs, prescribes or provides treatment, or arranges for specialized care or patient referral.
• Responsible to see that the medical staff meets all requirements for accreditation by the Centers for Medicare and Medicaid Services (CMS) and The Joint Commission (TJC).

Responsible and accountable for all elements of the nursing process when providing and/or supervising direct patient care. Assesses, plans, implements, and evaluates care based on age specific components. Assumes responsibility for the coordination of care focused on patient education, self-management, and customer satisfaction throughout the continuum of care. Administers medications and procedures per established policies and guidelines. Influences care outcomes by collaborating with members of the interdisciplinary team. Executes position responsibilities that demonstrate leadership, experience, and creative approaches to management of complex client care.


The Registered Nurse (RN) is responsible for providing competent, evidence-based care to assigned patients and oversight of nursing assistants, as appropriate to the setting. The nurse will assist in directing the provision of nursing education, orientation, competencies and providing quality improvement and outcomes utilization consultation. Demonstrates leadership in delivering and improving holistic care through collaborative strategies with others. Provides direct care for acutely ill patients in a medical/surgical/telemetry setting. Provides direct patient care and vigilance, while refining assessment skills and blending in data obtained from a variety of noninvasive monitoring technology. Evaluates practice in an ongoing process, based on best evidence. Provides peers with informal constructive feedback for improvement. Fosters a safe and supportive environment conducive to the professional development of healthcare professionals. Contributes professional nursing perspective in discussions with the interdisciplinary team. Partners with others to effect change and produce optimal outcomes. Supports colleagues through knowledge sharing to provide safe, quality nursing care. Shares educational findings, experiences, and ideas with peers. Questions clinical practices for the purpose of providing evidence-based care. Participates in activities and strategies to sustain an evidence-based-practice culture. This nurse has experience with the situations in which they are ultimately expected to perform, integrating theoretical concepts, strong critical thinking skills, and exhibits a robust technically skilled practice.


VA offers a comprehensive total rewards package: VA Nurse Total Rewards

Pay: Competitive salary, regular salary increases, potential for performance awards
Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Licensure: 1 full and unrestricted license from any US State or territory

Work Schedule: 12 hour night shift, 19:30--08:00 w/ weekend rotation.
Relocation/Recruitment Incentives: Available for well-qualified applicants.
EDRP Authorized: Former EDRP participants ineligible to apply for incentive. Contact VHA.ELRSProgramSupport@va.gov, the EDRP Coordinator for questions/assistance. Learn more
Preferred Experience: Candidate should have two years of medical/surgical or telemetry/ general medicine experience. BSN preferred.

Duties include but are not limited to the following:

• The LPNs will work under the direct supervision of the Nurse Manager. The LPN selected must have the skills, knowledge, and determination for self-direction and concentrated effort to carry out complex practical nursing care assignments with patients ranging in age from young adulthood to the most senior years.
• The PACT LPN/Float will work with the Patient Care Team (PACT) including Physician, Registered Nurse, Medical Support Assistants, and other members of the ancillary team to provide care to a panel of patients.

• Provide direct nursing care to patients in an outpatient setting.
• Document care provided observations and responses on appropriate tools or forms, observing changes in patient's condition.
• Take vital signs, height and weight, and records in CPRS according to policy and procedure.
• Identify, report, and document medication errors/discrepancies, reactions and side effects immediately according to policy and procedure.
• Provide patient education for common disease processes, medications, and treatment regimes.
• Promote performance improvement initiatives, identifies problems, collects data, and supports change.
• Maintain stock levels of supplies and medications.
• Assist with treatments and procedures.
• Document appropriately.
• Assist in other areas as needed for patient care needs.
• Per VHA Directive 1177, you must possess current BLS certification through the American Heart Association (AHA), as you will provide direct clinical care to patients in this position.

• Conducts comprehensive evaluations of ongoing functions to ensure that programs meet their stated goals and identifies areas where operational efficiency could be enhanced.
• Responsible for planning future resource needs; estimates short- and long-range personnel, budgetary, space, and equipment needs and implementing new resources.
• Develop long-range management plans and new substantive well-being programs.
• Assists in determining the need for written policies and procedures, overseeing the development of policies and procedures.
• Acts as contract officer representative for agreements and contracts utilized in furtherance of the program.
• Participates in AD HOC committees, that includes representatives of the Federal Law Enforcement Training Center and other agencies concerned with training policies and academic requirements.
• Coordinates with subject matter specialists; and assures that the course complements other courses in the program; determines the need for research.

Major duties include, but are not limited:

• Serving as personal assistant to the Chief and/or Administrative Officer of Physical Medicine & Rehabilitation Service (PM&RS).
• Administers and delegates clerical assignments to the clerical support staff.
• Coordinating and monitoring all information involved in the credentialing, privileging, licensing and tracking of continuing education for the doctorial staff (licensed staff, post doctorial, residents, interns and practicum).
• Coordinating and monitoring all information involved in tracking performance improvement monitors for PMRS.
• Administers fund control points and credit card orders.
• Assists service Administrative Officer with duties regarding the updating, maintaining and organizing all service policies and guidelines within the PMRS section.
• Responsible for updating RMR Service guidelines and policies, in compliance with procedures, formats and practices, under the supervision of PMR Leadership.
• Responsible for direct interaction with all customers of the PMR Sections including patients, patient family members, caregivers and all staff at the Miami VA Healthcare System.
• Responsible for performing a wide spectrum of secretarial and administrative duties to assist the PMR Sections.
• Assists others within the Service that serves as Telephone Liaison, Consultation Liaison, different computer software and Coordinator for the Talent Management System (TMS).
• Receives visitors and telephone calls to the Chief's Office/PM&R Administrative Officer independently determining the method of channeling such communications to the proper destinations, completing some business personally.
• Assists patients/staff who come to office wanting copies of handouts, etc. or to fax something.
• Compiles information and data for presentation of reports requiring the signature of the Chief, in order to relieve the Chief of non-medical workload, provides guidelines to staff physicians, as authorized by the Chief, enabling them to carry out instructions in accordance with Government regulations.
• Anticipates requests for information and prepares such information so that it may be available to the Chief, PM&R with the least delay.
• Independently operates within and maintains the budget allotted to pay the PM&R monthly bill(s) to vendor(s), i.e., Medtel for statistical date provided on discharged patients.
• Uses the IFCAP system in VISTA for purchasing and accounting procedures; assists the PMR Leadership in determining the budget needs for each fiscal year and inventory control of CMR equipment in accordance with Logistics regulations.
• Utilizes VISTA equipment and turn-in menu to enter transactions as requested by Chief or Coordinator.
• Other duties, as assigned.

Work Schedule: Monday through Friday, 7:30 am to 4:00 pm
Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.
Virtual: This is not a virtual position.
Position Description Title/PD#: Administrative Support Assistant (Office Automation)/PD084400
Relocation/Recruitment Incentives: Not Authorized
Critical Skills Incentive (CSI): Not Approved
Permanent Change of Station (PCS): Not Authorized

• Schedule and review work activities performed in an office, including reporting and record keeping.
• Review and direct incoming documentation/inquiries and take personal action when applicable or direct to appropriate staff as needed.
• Take and coordinate meetings and minutes.
• Utilize a range of software applications (i.e., Word, Excel, Outlook, etc.) to prepare correspondence.
• Receive incoming calls from patients, clients, staff, and others in need of information.
• Execute and prepare responses to routine correspondence and reports.
• Provides training in operations of computer programs. Assists with evaluating efficient means of documentation.
• Perform office computer utilizing multiple programs to complete documentation.

Selected candidates will attend training at the Federal Law Enforcement Training Center (FLETC) in Glynco, Georgia. Completion of Ranger Specific Basic Training (RSBT) and Land Management Police Training (LMPT) is required. Completion of the Field Training and Evaluation Program (FTEP) is also mandatory. FTEP may or may not occur at the candidate's employing park. Training occurs on-site at FLETC and students are housed in dormitories or hotels at no cost to the trainee. Students are employed and paid by their park while attending training. See the "Additional Information" section for more information.

For more information about becoming a Park Ranger prior to applying to this announcement go to the Become a Law Enforcement Ranger website.

Park Ranger (Protection) Standard Duties:

• Enforce Federal laws, regulations and policies; patrol front country and backcountry sites.
• Emergency response (utilizing Incident Command System) including medical services, search and rescue, and wildland/structural fire suppression.
• Facilitate visitor stewardship and orientation; wilderness management; boundary enforcement; protection of natural and cultural resources (e.g. wildlife, plants, archaeological sites, and historic buildings).
• Assist with preliminary investigations of felonies, crimes, and violations of park rules, public use, safety requirements, and motor vehicle accidents.
• Crowd control activities; proactively protects park resources from all forms of degradation.

• The incumbent will independently conduct law enforcement investigations into misdemeanor violations.
• Under the supervision of a Type I commissioned personnel, investigate felony violations and fatalities.

• The incumbent will independently conduct law enforcement investigations into misdemeanor, felony violations and fatalities.
• The incumbent will provide specialized knowledge of resource protection, resource education, and public use management.

• Prior to selection or appointment, you MUST be determined physically fit by an authorized physician to perform strenuous and physically demanding duties, pass a medical examination, and pass the Physical Efficiency Battery (PEB). The Physical Efficiency Battery (PEB) is a fitness test consisting of five different components: 1) agility run - measures the ability to get up from the ground and sprint while changing directions; 2) bench press - measures upper body strength for one repetition; 3) 1.5 mile run - measures cardio/respiratory fitness; 4) sit and reach - measures flexibility in the lower back, legs and shoulders; and 5) body composition - measures body fat. Prior to appointment, selectees will be tested in all five components, and must pass the agility run, bench press and 1.5 mile run in the 25th percentile. Learn more about the Physical Efficiency Battery (PEB) here.
  • You can look up required scores for your age and gender for PEB here.
  • Learn more about the Medical Standards Program here.
  • Learn more about FLETC Physical Performance Requirements (PPRs) here.
• If selected, you will initially report to the Federal Law Enforcement Training Center (FLETC) located in Glynco, Georgia. You will be required to successfully complete law enforcement basic training which is approximately 18 weeks in duration. Upon FLETC basic training completion, you will be detailed to a designated park for 11 weeks to complete required FTEP on-the-job training. You will be officially assigned to your permanent duty location once FLETC training is successfully completed.
• To learn about Ranger-Specific Basic Training and Land Management Police Training go to this Reference
• Occupancy of government quarters may be required.
• Government housing may be available.
• You may be required to work on-call, evenings, weekends, holidays, overtime and shift work.
• You may be required to travel overnight away from home.
• You may be required to complete training and obtain/maintain a government charge card with travel and/or purchase authority.
• Promotion to the full performance level is neither guaranteed nor implied and will be based solely on your ability to satisfactorily perform the work of the position and recommendation by the supervisor.
• Cost of Living Allowance (COLA) Statement: The salary annotated on this announcement does not include the cost-of-living allowance, nor locality pay.
  • Nonforeign Area Cost-of-Living Allowances to calculate locality pay.
  • Click here for the OPM Salaries and Wages to calculate locality pay.