Total 736 Customer Service job vacancies in Liverpool

Customer Service & Export Team Leader

• Salary - £35,000
• Location - Liverpool / Knowsley (L33)
• Hours - Monday to Friday (during core business hours)
• Contract - Full time, Permanent

My client is looking for an experienced and quality driven Customer Service & Export Team Leader to oversee their internal Customer Service team.

Working in a fast paced environment you will manage an intimate team tasked with handling and resolving incoming enquiries, producing quotes, processing orders, arranging shipping and dealing with distributors.

In this role as the Customer Service & Export Team Leader you will be responsible for:

• Responsibility for a small customer service team handling the coordination, management and processing of orders and requests from customers based both in the UK and internationally

• Coaching, training and motivating the team on a daily basis
• Acting as a senior point of contact
• Looking after the full export cycle with all the shipping documentation.

Person specification:

• Experience supervising / managing a customer service team
• Experience of sales order processing
• Strong knowledge of international shipping / export
• Strong IT skills

If you are interested in the role then please apply without hesitation

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Care Assistants

Liverpool and surrounding areas

Min £12.00 per hour (Enhanced bank holiday rate)

Full and part time

We offer the flexibility of either a zero-hour contract or contracted hours, whichever suits your lifestyle the most.

About Prestige Nursing & Care Liverpool

Liverpool branch prides itself on the care they deliver in and around the community, with colleagues and clients having been with us for over 15 years! Whilst our branch is situated close to Liverpool City Centre, much of our work is in and around our towns and villages within Liverpool. We offer a variety of care services; however, we do pride ourselves on the excellent support and care we deliver, specialising in homecare, and support work for children and young adults with an variety of needs.

What our clients are looking for

We have an exciting vacancy within the local Liverpool area for a Care Assistant to join our team and develop their care skills, working alongside our Branch Nurses and Care Staff with opportunity to progress. We are currently looking for a care assistant to visit our service users and assist them with medication, meal support, personal care, and socialising. In addition, this individual would have the opportunity to develop skills in areas of low-level clinical skills with further scope to train within more complex care.

Experience working within care is an advantage, but not necessary for the right candidate. You would be supporting individuals to live independently within their own homes, on a part time basis, and would have consistent individuals with whom you would build a rapport with.

Do you need experience?

As much as this is preferred, we do offer an excellent care certificate training programme for anyone who is new to care.

What we offer:

• A variety of shifts to suit your lifestyle.
• You will be paid the National Minimum Wage for all attended training sessions and shadow shifts.
• Work with our own clients, no agency work.
• Pension scheme
• Blue light card
• Free DBS check
• Enhanced Maternity/Paternity and Adoption schemes
• Continued professional development to support you & your career
• Weekly Pay
• Holiday Pay
• Refer a friend with the Care Friends mobile app and earn extra money - T&C's apply
• Employee Assistance line - available 24/7 and fully confidential for our staff
• Support from your local branch team and out of hours support.

We're looking for:

• Excellent communication skills
• A driver's licence is essential
• Good professional and personal references

In line with CQC & Care Inspectorate regulations, we require and will undertake Enhanced DBS/PVG, Right to Work, Reference and Employment History checks in line with Government guidelines for this role and safer recruitment best practice.

You may be asked to provide your employment details through HMRC.

Whilst we endeavour to keep the recruitment process as short as possible, due to the nature of these important checks there may be extension to timelines. All our clients are equally entitled to have their needs met in a safe, fair and balanced way. Prestige Nursing & Care colleagues are responsible for promoting Equal Opportunities for all and for challenging any behaviour or practice which discriminates against any client or colleague on the grounds of race, religion, disability, age, gender, sexual orientation, identity or any other perceived difference.

As a Company we are unable to provide Sponsorship for overseas candidates. Applicants must have proof of right to work in the UK. It is a requirement to provide an overseas police check dated within the last 3 months of being in the UK if you have lived outside of the UK for longer than a year in the last 5 years.

By submitting your details, you acknowledge that Prestige Nursing is collecting, processing, and using your personal data for managing your application. For more information, please visit our Candidate Privacy Notice on our website.

Prestige Nursing & Care reserve the right to close this role early

#INDHP24

Working hours: 40 hours per week
Interview Date: To be confirmed
Additional Salary information: Permanent position
Ann Fowler House provides short term supported accommodation for single people experiencing homelessness. Our support team are trained in Trauma Informed Practice, and the accommodation provided is for up to 6 months.
Key Responsibilities:

Understand and work within the Mission and Values of The Salvation Army.
Support the Spiritual Programme running within the service where required.
Respect the diversity of other people’s culture, faith and practice.
Promote client choice by working as part of the Support Team to deliver a range of inhouse support provisions which clients can opt into and which are designed to achieve successful housing related support outcomes.
Work in line with all relevant legislation and guidelines to protect clients, colleagues, staff and visitors from any abuse, accident, or injury.
Maintaining and developing day to day office duties and provide administrative support.
The Assistant Support Worker will complete any other duties as could be reasonably expected of someone in the fulfilment of this role.

The successful candidates will be able to demonstrate:

Respect
Compassion
Motivation
Good verbal and written communication skills
Good Computer skills
Commitment
Flexibility
Work shifts, unsociable hours, weekend/bank holiday work

In order to complete your application please download and read the job profile and any other attachments.
In the job profile you will find the criteria required for the role please make sure that you address this in your supporting statement as this forms the basis of our shortlisting.
Appointment subject to satisfactory references, proof of right to work in the UK, Enhanced Adults workforce DBS Disclosure check.
For details of how to prove your right to work in the UK please click here and please note that we are unable to offer sponsorship.
Please note that any Salvation Army employees who are under notice of redundancy and apply for this position will be given priority consideration.
We reserve the right to close this advert earlier if we feel that we have received sufficient applications.
Promoting equality in the workplace and as a disability confident leader scheme employer, we guarantee to interview all disabled applicants who meet all the minimum essential criteria for the vacancy.

What skills and experience we're looking for

Main purpose of the role

To work with teachers as part of a professional team to support teaching and learning for SEN pupils. Providing learning support to pupils who need particular help to overcome barriers to learning, such as those with moderate, severe, profound and multiple learning difficulties and/or behavioural, social, communication, sensory or physical disabilities.

Core responsibilities and tasks

Key duties:

1. Work with individuals or small groups of pupils in the classroom under the direct supervision of teaching staff e.g. reading, crafts etc and provide feedback to the teacher

2. Work with pupils on therapy or care programmes, designed and supervised by a therapist/care professional

3. Support pupils to understand instructions support independent learning and inclusion of all pupils

4. Support the teacher in behaviour management and keeping pupils on task

5. Attend to pupils’ personal needs including toileting, hygiene, dressing and eating, as well as help with social, welfare and health matters, reporting problems to the teacher as appropriate Physically assist pupils in activities (may involve lifting, where mobility is an issue)

6. Prepare and clear up the learning environment and resources and contribute to maintaining a safe learning environment, including photocopying, filing and the display and presentation of pupils’ work.

Additional Support Needs Assistants at this level may also undertake any or all of the following:

1. Administer medication in accordance with an agreed plan under direction of healthcare practitioner and following appropriate training

2. Update pupil records

3. Support children’s learning through play

4. Assist with break-time supervision including facilitating games and activities

5. Assist with escorting pupils on educational visits

6. Support pupils in using basic ICT

7. Invigilate exams and tests

8. Undertake moving and handling activities as required.

Knowledge, skills and experience

• Working at or towards national occupational standards (NOS) in Supporting Teaching and Learning (core and relevant optional units as required)
• Knowledge and compliance with policies and procedures relevant to child protection and health and safety.

What the school offers its staff

Palmerston is a warm, friendly welcoming school & our staff put a lot of emphasis on supporting each other & promoting positive mental health.

Professional development opportunities are promoted across the whole team.

For example, a number of our support staff (class based & admin) have moved into teaching posts.

Further details about the role

Supporting pupils with challenging behaviours and personal care will be required.

Experience of supporting pupils with severe learning difficulties is essential.

Commitment to safeguarding

Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff, volunteers and trustees to share this commitment. Our recruitment process follows the keeping children safe in education guidance. Offers of employment may be subject to the following checks (where relevant): childcare disqualification Disclosure and Barring Service (DBS) medical online and social media prohibition from teaching right to work satisfactory references suitability to work with children You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.

Your new company
My client, an award-winning financial services organisation based in the heart of Liverpool's business quarter, is seeking a professional customer service advisor to join their team on a 12-month fixed-term contract.
Based from smart offices and very easily commutable from all areas of Liverpool, this is a great opportunity for someone who has a passion for going that extra mile.


Your new role
The position is being offered full-time from Monday to Friday with a hybrid model in place working from home, Mondays and Fridays.
Please note this is a 100% phone-based position.
This position will form part of a large customer service team where service to internal and external customers is paramount.
Some of your duties will include but not limited to
Answering all inbound customer care queries in a timely manner.
Responding to queries via email.
Updating customer personal details and ensuring accuracy at all times
Making changes to due dates and settlement figures.
Able to solve problems and provide appropriate advice.
Escalating calls appropriately to Customer Service Team Manager or Complaints team if unable to resolve them as first point of contact.

What you'll need to succeed
Proven history within an office-based customer service position
Confident in dealing with all levels of customer, both internal and external
Great attention to detail
Strong communication skills, both written and verbal
Exceptional listening skills
Proactive and can do approach

What you'll get in return

Fantastic city centre location
Hybrid model
Competitive salary
Supportive and friendly team

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Please see attached Job Description and Person Specification for full details about this exciting role on offer at The Clatterbridge Cancer Centre.

We are seeking an experienced Site Manager to oversee the conversion of an animal feed shed into a fully functional cement import facility. This challenging and exciting project will involve the complete strip-out of the existing shed, installation of pneumatic piping for cement transfer, and re-cladding of the building.

The successful candidate will be responsible for managing all on-site operations, coordinating with contractors, and ensuring the project is delivered on time, within budget, and to the highest standards of safety and quality.

Key Responsibilities:

• Project Management: Lead the day-to-day management of the conversion, from initial strip-out to completion, ensuring the project runs smoothly and efficiently.
• Supervision: Oversee all aspects of site operations, including the coordination of subcontractors, suppliers, and site personnel.
• Installation: Ensure the correct installation of pneumatic piping systems for cement import in compliance with project specifications.
• Health & Safety: Enforce strict health and safety protocols, ensuring compliance with company policies and legal requirements.
• Scheduling & Budgeting: Maintain project timelines and budget, managing resources effectively and reporting any deviations to senior management.
• Quality Control: Ensure high standards of workmanship, particularly with the re-cladding of the building and the installation of mechanical systems.
• Problem-Solving: Identify and address any issues that arise during the project, mitigating risks and finding solutions in a timely manner.

Skills & Experience:

• Experience: Minimum of 5 years' experience as a Site Manager, preferably with experience in industrial or agricultural building conversions.
• Technical Knowledge: Strong understanding of building services, including mechanical installations such as pneumatic systems.
• Leadership: Proven ability to lead teams, manage subcontractors, and liaise effectively with stakeholders.
• H&S Compliance: NEBOSH or equivalent Health and Safety qualifications are highly desirable.
• Communication: Excellent organisational and communication skills, with the ability to handle multiple priorities and meet deadlines.

Qualifications:

• A relevant construction or engineering qualification (NVQ, HND, or degree).
• SMSTS certification.
• First Aid at Work certification (desirable).

As an equal opportunities employer McGinley Support Services (Infrastructure) Ltd is committed to the equal treatment of all current and prospective applicants. We actively seek applications from all sectors of the community and particularly encourage applications from women, those with a disability (that is permissible to a safety-critical environment) and ethnically diverse or ethnic minority candidates, as these groups are underrepresented throughout the construction industry.

Proud member of the Disability Confident employer scheme

This role will give the right candidate the chance to gain experience both as a Sales Executive and also a Service Advisor providing them with a more versatile skill set.
The purpose of the role is:

To provide the highest quality of service to the customer by completing rotations in the service, sales teams
To assist with sales of vehicles, and front of house customer service
To assist the dealership in achieving it’s NPS targetDetailed activities and responsibilities of the role are:

To implement the standards and procedures of the Dealership and ensure the delivery of a consistently high quality of service to the customer.
To ensure all service & sales duties are completed to the customer’s expectation, efficiently, to the highest standard of quality.
To keep the place of work in a tidy and clean condition, ensuring at all times the Health and Safety of you and other employees is not compromised. Reporting any safety related matters to the Health and Safety Representative or management, which you feel may affect the health and or safety of any member of staff.
To maintain and develop skill levels in all aspects of Sales / Service and meeting and greeting.
To attend any training courses, as directed by the Management.
To take full part in all activities designed to complement the training procedures planned for the apprentice
Any other adhoc duties in line with reasonable management requests
To comply with the company GDPR Policy at all times when processing data
To attend all mandatory training as identified by the company

Towards the end of the apprenticeship all candidates will be required to produce a high level project to improve and develop business needs.

Training
Level 3 Customer Service Specialist Standard - 15-18 months


Qualifications required
GCSE grades 9-4/A*-C or Functional Skills Level 2 in both Maths and English or equivalent.
If you do not have the required grades your application will not be considered.


Skills required

Listening
Communication
Basic Writing
Telephone
ITNo other specific skills are required, however an interest in customer service and the automotive industry would be beneficial.



Prospects

Permanent role upon successful & satisfactory completion of the apprenticeship.
Employee car scheme upon qualification and many other staff benefits.
Possible future roles include: Trainee Sales Executive, Service Administration, Service Advisor, Parts Advisor, Customer Diamond.
Qualification / Standard : ST0071 Customer service specialist
Duration 15 months

Oporto started in with one restaurant in Bondi.  Since then we have grown to over 180 restaurants across Australia and internationally.  We are passionate about our people, customers and creating flavour packed flame grilled chicken meals. We are serious about creating vibrant experiences and delicious food that really feeds the soul - making sure our customers feel incredible on the inside and even better on the outside And thats where you come in.
Do you love to create smiles and memorable experiences and want to be part of our Oporto Familia?
Working at Oporto is so much more than just a job. Its a place where you will gain skills and experiences that will last a lifetime, create friendships and connections, be recognised and rewarded for making a difference and have access to careers within Oporto and the broader Craveable Brands family that includes our Restaurant Support Centre, ... Click here to view more detail / apply for Team Members ? Liverpool Mega Centre

Ensure that all clinical correspondence is transcribed within the required timescales alteringline manager if there are any foreseeable delays. Support the day to day organisation of the clinical teams by liaising with the TranscriptionLeaders in co-ordinating meetings, ensuring appropriate documentation available formeetings/lecturers, preparation of documents/presentations, attending meetings to takeminutes and tying of agendas/minutes. Ensure that the workloads are reviewed on a regular basis and that any urgent transcriptionis given priority in conjunction with the needs of the service and line manager. Adapt a flexible attitude to meet the needs of the service, taking into consideration eachareas unique specialty and subsequent requirements of such specialties. Where appropriate ordering and receipt of general office stationary and equipment. Mentoring new members of staff including temporary staff as and when required. General office duties including dealing with incoming and outgoing correspondence, filing,photocopying etc. When required, provide appropriate clinical information following requests from the PatientInformation Systems in use. Please refer to attached Job Description for a full list of duties and responsibilities.

Team Leader ? IT Service Operations and Security
Permanent, Full Time - 35 hours, 5 days per week
Competitive salary
Are you a strong people leader with hands on IT experience operating at a large scale?
ABOUT US
Liverpool is a vibrant city that lies in the heart of Greater Western Sydney. Working with Liverpool City Council offers a wealth of professional opportunities. Liverpool is a diverse and innovative Council located at the gateway to the upcoming Western Sydney Airport. Liverpool is fast becoming Sydney?s third CBD and is going through rapid change and growth, with nearly 100 new residents arriving every week.  If great community outcomes are to be realised, Liverpool requires the best minds to realise this opportunity.
ABOUT THE ROLE
This is an opportunity to build something from the ground up. The Team Leader (Coordinator) IT Service Operations & Security coordinates and
... Click here to view more detail / apply for Lead/Coordinator IT Service Operations and Security

We are looking for a permanent Band 6 District Nursing Caseload Holder for LPB who would relish the challenge of working within primary care and caring for patients with complex needs whilst working towards an integrated healthcare structure. We are looking for candidate’s who are self-motivated, keen to work in a progressive division and to develop their skills and knowledge in supporting patients who are housebound with long term conditions and complex needs.

The service operates 24 hours per day, 365 days per year to cover our 8am-8pm 7 days a week model.

The post holder will have continuing responsibility for the management of a defined caseload. They will be responsible for the continuity of care and be the lead person for communication to identified stakeholders. The primary function of the role is to provide proactive, responsive services that address the anticipatory and maintenance care needs of the patients/clients within the defined caseload. This will be done via a holistic assessment of care needs and the provision of clinical care for patients/clients with acute and chronic highly complex needs. Practice autonomously and demonstrate evidence based clinical decision making. Work within guidelines to identify and manage risk, reporting identified risks to the team leader. Ensure the delivery of the quality strategy within the designated area incorporating establishment of systems and processes.

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Flexible working requests will be considered for all roles.



Responsible for the provision of appropriate, high quality care to a defined caseload.

Responsible for workload planning and delegation of work to other team members, taking into account competence levels.

Undertake holistic assessments of need for the patient and family, which may be highly complex, using the appropriate model of care and evidence based practice.

Work in partnership with other professionals to enable patients/clients to be maintained in an appropriate environment, thus avoiding hospital admission. Provide advice to patients, clients and carers on a wide range of health issues to include health promotion, life style advice and health care.

Ensure that the team provides a high quality clinical service to its clients by participation in caseload and clinical supervision.

In conjunction with the team leader, develop new ways of working to provide a responsive service to patients with both planned and unplanned care needs.

Develop partnerships and joint working within other agencies as appropriate. Maintain registration in line with professional bodies.

Clinically lead, direct, mentor and support the team. Support the team leader in the development of caseload management across the local health economy.

Acts as an advocate and champion for patients and/or clients. Act as a role model to team members and students so that patients/clients receive the most effective care possible.

Contribute to the development of policy and services to reflect the needs of the local neighbourhood population.

Participate in the development, implementation, and monitoring of the clinical team contract/objectives.

Provide information to the team leader on staff and patient/client activity as requested, to enable the effective management of the team.

Support the team leader in the implementation of practice development, improvement and service modernisation initiatives.

Support the team leader by monitoring and recording sickness and absence, capability and other issues within the team, reporting them as soon as possible. In conjunction with other caseload holders, provide day-to-day supervision and support for the team.

Support the team leader in providing induction to the local working environment, clinical services and policies for new team members and students.

Undertake personal development plans with other members of the team, as delegated by the team leader.

Act as an authorised signatory for mileage and time cards for submission to the team leader.

Communicate with the multi-disciplinary team to provide best outcomes for patients/clients; this may include organising case conferences related to highly complex cases.

Participate in individual and group supervision.

Monitor record keeping within the team and inform the team leader of any issues.

Support the training and development of team members who need to improve on the level of patient care delivery. This includes record keeping and improving clinical competency.

Support the implementation of any initiatives to improve quality within the clinical governance framework.

Participate in patient satisfaction reporting to improve patient care. Work with the team leader to ensure achievement of your own personal development plan.

Maintain up to date knowledge and competence in line with professional and service requirements and demonstrate critical thinking, decision-making and reflective skills to ensure own professional development.

Support the Team Leader in creating an environment in which learning and practice development is fostered, evaluated and disseminated. Facilitate effective learning within the area of practice for all students and practitioners.

Facilitate pre and post registration student placements within the team.

Mentor and assess preregistration students.

Participation in clinical audits and research, as required.

The post holder shall as necessary provide cover for and undertake duties of absent colleagues.

The post holder shall follow all the policies and procedures of the organisation. Participate in individual and group supervision.


This advert closes on Thursday 17 Oct 2024

We are looking for a permanent Band 6 District Nursing Caseload Holder for Childwall District Nursing Team who would relish the challenge of working within primary care and caring for patients with complex needs whilst working towards an integrated healthcare structure. We are looking for candidate’s who are self-motivated, keen to work in a progressive division and to develop their skills and knowledge in supporting patients who are housebound with long term conditions and complex needs.

The service operates 24 hours per day, 365 days per year to cover our 8am-8pm 7 days a week model.

1 x permanent role

The post holder will have continuing responsibility for the management of a defined caseload. They will be responsible for the continuity of care and be the lead person for communication to identified stakeholders. The primary function of the role is to provide proactive, responsive services that address the anticipatory and maintenance care needs of the patients/clients within the defined caseload. This will be done via a holistic assessment of care needs and the provision of clinical care for patients/clients with acute and chronic highly complex needs. Practice autonomously and demonstrate evidence based clinical decision making. Work within guidelines to identify and manage risk, reporting identified risks to the team leader. Ensure the delivery of the quality strategy within the designated area incorporating establishment of systems and processes.

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Flexible working requests will be considered for all roles.



Responsible for the provision of appropriate, high quality care to a defined caseload.

Responsible for workload planning and delegation of work to other team members, taking into account competence levels.

Undertake holistic assessments of need for the patient and family, which may be highly complex, using the appropriate model of care and evidence based practice.

Work in partnership with other professionals to enable patients/clients to be maintained in an appropriate environment, thus avoiding hospital admission. Provide advice to patients, clients and carers on a wide range of health issues to include health promotion, life style advice and health care.

Ensure that the team provides a high quality clinical service to its clients by participation in caseload and clinical supervision.

In conjunction with the team leader, develop new ways of working to provide a responsive service to patients with both planned and unplanned care needs.

Develop partnerships and joint working within other agencies as appropriate. Maintain registration in line with professional bodies.

Clinically lead, direct, mentor and support the team. Support the team leader in the development of caseload management across the local health economy.

Acts as an advocate and champion for patients and/or clients. Act as a role model to team members and students so that patients/clients receive the most effective care possible.

Contribute to the development of policy and services to reflect the needs of the local neighbourhood population.

Participate in the development, implementation, and monitoring of the clinical team contract/objectives.

Provide information to the team leader on staff and patient/client activity as requested, to enable the effective management of the team.

Support the team leader in the implementation of practice development, improvement and service modernisation initiatives.

Support the team leader by monitoring and recording sickness and absence, capability and other issues within the team, reporting them as soon as possible. In conjunction with other caseload holders, provide day-to-day supervision and support for the team.

Support the team leader in providing induction to the local working environment, clinical services and policies for new team members and students.

Undertake personal development plans with other members of the team, as delegated by the team leader.

Act as an authorised signatory for mileage and time cards for submission to the team leader.

Communicate with the multi-disciplinary team to provide best outcomes for patients/clients; this may include organising case conferences related to highly complex cases.

Participate in individual and group supervision.

Monitor record keeping within the team and inform the team leader of any issues.

Support the training and development of team members who need to improve on the level of patient care delivery. This includes record keeping and improving clinical competency.

Support the implementation of any initiatives to improve quality within the clinical governance framework.

Participate in patient satisfaction reporting to improve patient care. Work with the team leader to ensure achievement of your own personal development plan.

Maintain up to date knowledge and competence in line with professional and service requirements and demonstrate critical thinking, decision-making and reflective skills to ensure own professional development.

Support the Team Leader in creating an environment in which learning and practice development is fostered, evaluated and disseminated. Facilitate effective learning within the area of practice for all students and practitioners.

Facilitate pre and post registration student placements within the team.

Mentor and assess preregistration students.

Participation in clinical audits and research, as required.

The post holder shall as necessary provide cover for and undertake duties of absent colleagues.

The post holder shall follow all the policies and procedures of the organisation. Participate in individual and group supervision.


This advert closes on Sunday 27 Oct 2024

The post holder will provide expertise and advice in the treatment of highly complex conditions, undertaking treatments as required. In addition the post holder will use their expertise to be a source of training and mentorship to those within the immediate team/area and as necessary, more widely.
Ensure the delivery of the quality strategy within the designated area incorporating establishment of systems and processes.

Principal Responsibilities:
- Provide care, advice and guidance in the treatment of others, when dealing with complex highly specialist conditions.
- Responsible for the delivery of identified specialist training.
- Work in partnership with the other services/stakeholder partnership agencies to enable patients/clients to be treated in the appropriate setting.
- Ensure that the team provides a high quality service to its patients/clients by providing caseload and clinical supervision.
- Ensure that teams work proactively in order to deliver anticipatory and maintenance care, providing a responsive service to patients with both planned and unplanned care needs.
- Develop partnerships and joint working with service users and stakeholders to improve patient/client care.
- Work in partnership with other organisations to support the effective and co-ordinated provision of health and social care services.
- Participate in the development of caseload management across the local health economy.
- Provide leadership and mentoring to those staff developing into a caseload management role.
- Challenge professional and organisational boundaries to ensure that the role is focused on meeting the needs of service users

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Flexible working requests will be considered for all roles.

Provide care, advice and guidance in the treatment of others, when dealing with complex highly specialist conditions.

Responsible for the delivery of identified specialist training.

Work in partnership with the other services/stakeholder partnership agencies to enable patients/clients to be treated in the appropriate setting.

Ensure that the team provides a high quality service to its patients/clients by providing caseload and clinical supervision.

Ensure that teams work proactively in order to deliver anticipatory and maintenance care, providing a responsive service to patients with both planned and unplanned care needs.

Develop partnerships and joint working with service users and stakeholders to improve patient/client care.

Work in partnership with other organisations to support the effective and co-ordinated provision of health and social care services.

Participate in the development of caseload management across the local health economy.

Provide leadership and mentoring to those staff developing into a caseload management role.

Challenge professional and organisational boundaries to ensure that the role is focused on meeting the needs of service users.

Act as an advocate and champion for patients/clients in a variety of forums and professional groups and challenge attitudes and behaviour.

Act as a role model to others ensuring that patients receive the most effective care possible.

Contribute to the development of policy and services to reflect the needs of the target population.

Practice autonomously and demonstrate evidence based clinical decision making.

Provide clinical expertise and knowledge to others when managing complex and highly complex situations.

Assess patient conditions and consider a range of options when delivering complex and highly complex care, drawing on specialist services as required.

Undertake chronic disease management reviews of the housebound patient/client, where appropriate.

Provide support in managing patients/clients with chronic diseases.

Following holistic assessment of need, develop individualised care plans to fulfil those needs, with the involvement of patients and carers.

Implement and evaluate care delivery for patients/clients with identified needs.

Direct and support the management of complex and highly complex, continuing care packages.

Ensure that all clinical activity provided by the team directly reflects the core objectives of health promotion, supported self-care, disease specific management, management of long term conditions and end of life/palliative care.

Set objectives, by which performance will be monitored.

Work with the Service Lead to deliver local based services, by participating in meetings and communicating the outcomes to others.

Provide reports to the service lead on activity as requested.

Actively participate in policy and service development authoring protocols as required.

Undertake clinical/service improvement audits.

The post holder will utilise data and data tools (including databases) to produce appropriate monitoring reports on both patient care and service outcomes and produce appropriate communication for patients.

Communicate at all levels of the organisation to a variety of health and social care professionals to provide best outcomes for patients/clients.

Maintain up to date knowledge and competence in line with professional and service requirements and demonstrate critical thinking, decision-making and reflective skills to ensure own professional development.

Create an environment in which learning and practice development is fostered, evaluated and disseminated.

Facilitate effective learning within the area of practice for all students and practitioners.

Provide support to team members holding responsibility for mentoring students.

Undertake the training and development of other clinicians.

Monitor and maintain standards of patient/client care delivery. Including maintaining and monitoring of clinical competency and standards of record keeping.

In conjunction with the service lead, ensure systems are in place for the ongoing review and assessment of care provision and delivery.

Deliver clinical training and supported experience, identified via Personal Development Plan (PDP) and Knowledge and Skills Framework (KSF).

Work within guidelines to identify and manage risk, reporting identified risks to the service lead.

Report any incidents as per Trust policies and support or undertake any investigations as delegated by the service lead.

Monitor and ensure that the quality of the patient care delivered by those to whom training is provided is evidenced based and supported by best practice, through the use of audit, caseload and clinical supervision.

Participate in patient satisfaction reporting to improve patient care.

The post holder shall as necessary provide cover for and undertake duties of absent colleagues.

The post holder shall follow all the policies and procedures of the organisation.


This advert closes on Monday 28 Oct 2024

Provide care, advice and guidance in the treatment of others, when dealing with complex highly specialist conditions. Responsible for the delivery of identified specialist training. Work in partnership with the other services/stakeholder partnership agencies to enable patients/clients to be treated in the appropriate setting. Ensure that the team provides a high quality service to its patients/clients by providing caseload and clinical supervision. Ensure that teams work proactively in order to deliver anticipatory and maintenance care, providing a responsive service to patients with both planned and unplanned care needs. Develop partnerships and joint working with service users and stakeholders to improve patient/client care. Work in partnership with other organisations to support the effective and co-ordinated provision of health and social care services. Participate in the development of caseload management across the local health economy. Provide leadership and mentoring to those staff developing into a caseload management role. Challenge professional and organisational boundaries to ensure that the role is focused on meeting the needs of service users. Act as an advocate and champion for patients/clients in a variety of forums and professional groups and challenge attitudes and behaviour. Act as a role model to others ensuring that patients receive the most effective care possible. Contribute to the development of policy and services to reflect the needs of the target population. Practice autonomously and demonstrate evidence based clinical decision making. Provide clinical expertise and knowledge to others when managing complex and highly complex situations. Assess patient conditions and consider a range of options when delivering complex and highly complex care, drawing on specialist services as required. Undertake chronic disease management reviews of the housebound patient/client, where appropriate. Provide support in managing patients/clients with chronic diseases. Following holistic assessment of need, develop individualised care plans to fulfil those needs, with the involvement of patients and carers. Implement and evaluate care delivery for patients/clients with identified needs. Direct and support the management of complex and highly complex, continuing care packages. Ensure that all clinical activity provided by the team directly reflects the core objectives of health promotion, supported self-care, disease specific management, management of long term conditions and end of life/palliative care. Set objectives, by which performance will be monitored. Work with the Service Lead to deliver local based services, by participating in meetings and communicating the outcomes to others. Provide reports to the service lead on activity as requested. Actively participate in policy and service development authoring protocols as required. Undertake clinical/service improvement audits. The post holder will utilise data and data tools (including databases) to produce appropriate monitoring reports on both patient care and service outcomes and produce appropriate communication for patients. Communicate at all levels of the organisation to a variety of health and social care professionals to provide best outcomes for patients/clients. Maintain up to date knowledge and competence in line with professional and service requirements and demonstrate critical thinking, decision-making and reflective skills to ensure own professional development. Create an environment in which learning and practice development is fostered, evaluated and disseminated. Facilitate effective learning within the area of practice for all students and practitioners. Provide support to team members holding responsibility for mentoring students. Undertake the training and development of other clinicians. Monitor and maintain standards of patient/client care delivery. Including maintaining and monitoring of clinical competency and standards of record keeping. In conjunction with the service lead, ensure systems are in place for the ongoing review and assessment of care provision and delivery. Deliver clinical training and supported experience, identified via Personal Development Plan (PDP) and Knowledge and Skills Framework (KSF). Work within guidelines to identify and manage risk, reporting identified risks to the service lead. Report any incidents as per Trust policies and support or undertake any investigations as delegated by the service lead. Monitor and ensure that the quality of the patient care delivered by those to whom training is provided is evidenced based and supported by best practice, through the use of audit, caseload and clinical supervision. Participate in patient satisfaction reporting to improve patient care. The post holder shall as necessary provide cover for and undertake duties of absent colleagues. The post holder shall follow all the policies and procedures of the organisation.