Total 64 Customer Service job vacancies in ME10 2TA

Package Description: Shift Details: Bank contract , hours may vary At Avery Healthcare we believe in caring for those who care for our residents; we recognise and celebrate our hard-working colleagues, support your career development with a variety of apprenticeships, and provide you with access to a range of leisure and retail discounts. We are now seeking a compassionate, enthusiastic, and dedicated individual to join our friendly, award-winning team as Care Assistant. ABOUT THE ROLE Your focus as Care Assistant will be to deliver high standards of personal care, contributing fully to the care team to ensure continuity of services to residents. Other responsibilities will include: Assisting residents in all their personal hygiene care ensuring optimum independence, dignity and respect of individuals at all times. Recognising and understanding clinical risk areas in residents such as weight loss, pressure sores, risk of falls, sign of infections and escalate any identified risks in a timely manner. Acting courteously towards residents and their visitors, respecting the dignity and individuality of each resident. Practicing safe systems of work across the range of task. ABOUT YOU To be successful in your application, you will live our values of caring, supportive,honest, respectful, and accountable in all that you do.Experience is not required as we are proud to offer a thorough induction and training programme to ensure confidence within your role. Our ideal candidate must: Have the ability to communicate effectively both verbally and in writing. Demonstrate initiative and be respectful towards the residents and other people in the home. Be an efficient worker who can carry reasonable instructions from other team members. Be able to be adaptive and flexible to cover a range of responsibilities at short notice. ABOUT AVERY As one of the largest providers of luxury elderly care homes in the UK, we believe that the later years of our residents' lives should be as enriching as any other.Our vision of creating meaningful lives together is reached by the exceptional care and experience we proudly offer throughout our growing portfolio of over 100 care homes whilst establishing ourselves as the preferred choice for residents and employees. Please note this role will require: A DBS Disclosure check, the cost of which will be met by Avery Healthcare. Proof of eligibility to work in the UK. This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs

The Medway & Swale Community Mental Health Team Seeks an Administrator!

Calling all organized and motivated individuals!

The Medway & Swale Community Mental Health Team is searching for a dynamic Administrator to join their friendly team based in Sittingbourne, UK.

About the Opportunity:

This role offers you the chance to be part of a supportive team providing crucial support to a dedicated clinical team. You'll work alongside Consultant Psychiatrists, Community Mental Health Nurses, Occupational Therapists, and other healthcare professionals, with the possibility of occasional work at the Gillingham CMHT Hub in the Gillingham location.

What You'll Do:
• Be the friendly voice answering phones and responding to inquiries.
• Manage the team's schedule, efficiently booking appointments.
• Prepare and meticulously maintain clinical records and correspondence.
• Assist clinical staff with administrative tasks like organizing meetings and travel arrangements.

Who You Are:
• A self-starter with a go-getter attitude and a forward-thinking approach.
• Flexible and adaptable, thriving in a fast-paced environment.
• Exceptionally organized with a keen eye for detail.
• Proficient in Microsoft Office applications with strong IT skills.

Do you want a rewarding role where you can make a positive impact? Apply Today!

The varied role of the Administrator will include:
• Supporting the team to action work requests via the admin generic inbox, including the processing of referrals on the patient administration system (Rio)
• Diary Management and booking clinic appointments.
• Having contact with patients, carers, relatives, and other external stakeholders.
• Typing letters and reports via BigHand (audio) and/or copy typing.
• Using the patient record system RIO (training provided).
• Taking and screening phone calls and managing the admin mailbox.
• Organising and minuting meetings.
• Ordering of stationery and other items as required via our SBS system (training provided).
• Reception cover.

The successful applicant must exhibit empathy and compassion, have a professional and flexible attitude, like being part of a team, have initiative, good communication, and interpersonal skills, can prioritize workloads, and can work under pressure at times to agreed timescales. An effective approach is required to ensure an efficient and high standard of service to our patients.

***PREVIOUS APPLICANTS DO NOT APPLY.***

Come and work with us in the Garden of England where we combine exceptional professional development opportunities with a tremendous quality of life.

We are Kent and Medway NHS and Social Care Partnership Trust (KMPT), providing mental health, learning disability and specialist services, serving 1.8 million people across the county.

The Trust (rated Good overall by the CQC and Outstanding for care) has 3,283 staff working in 66 buildings across 33 locations, covering an area of 1,450 square miles.

You will be joining friendly, passionate colleagues, rich in their diversity, who are committed to providing excellent care to our service users and their loved ones.

The nature of our work attracts kindness and compassion as standard and everyone from our cleaners and porters to the chief executive and chairman are recognised as playing a vital role in providing an exemplary service.

Benefits
•Annual leave allowance starting at 27 days per year (when working full time) + Bank Holiday’s.
•Access to the fantastic NHS pension scheme.
•Eligibility for the Blue Light Card (discount service for the NHS, providing members with thousands of amazing discounts online and on the high street).
• The ideal candidate will be educated to GCSE in Maths and English or equivalent and will have strong customer service skills, a professional and confident telephone manner, and good organizational and keyboard skills. Some experience in clinical or document typing would be an advantage.
• You will require good working knowledge of Microsoft Office packages and be able to remain calm and professional when dealing with difficult situations.

Please refer to the attached job description for full details of the main responsibilities of the role.


This advert closes on Monday 25 Nov 2024

Proud member of the Disability Confident employer scheme

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Join our team as a Full-Time Support Worker at Bridge House, Kemsley, Kent, You'll be part of a team of 11 other carers providing 24-hour support to 5 adults with learning difficulties.

At Bridge House, we assist service users with their daily activities, enabling them to lead fulfilling and independent lives. You'll support them with tasks such as cooking, cleaning, planning their day, and exploring local amenities and attractions. Additionally, you'll provide emotional support, helping individuals with relationship matters, future planning, personal budgeting, and job searching.

The Support Worker role at Bridge House is incredibly diverse and rewarding, as our team will attest. Join us and make a difference in the lives of those in our community who need it most.

QUALIFICATION AND EXPERIENCE REQUIRED

We seek individuals with a sincere passion for caring for others, and prior experience is not required. We offer training and opportunities for career advancement as you develop. However, possessing professional or personal experience in delivering care, especially with children or adults with learning difficulties, would be advantageous.

If you lack a Care Certificate, we will arrange certification for you during your induction.

Additionally, the Support Worker role has straightforward requirements:

o Competent in written English
o Basic numeracy skills
o Driven and enthusiastic


SUPPORT WORKER SHIFTS

The role of Support Worker is full time at 37.5 hours per week with shifts. You will be required to work a mix of early and late shifts, some weekends and some bank holidays. This is not an overnight role. Early and late shift times are as follows:

o Early: 7:30am to 3pm
o Late: 2:30pm to 10pm


BRIDGE HOUSE

Bridge House is a large, comfortable home and is conveniently located just 2 a minute walk from Kemsley railway station. It also benefits from being within sight of a bus stop and there is also free parking.

WHY JOIN OUR TEAM AS A SUPPORT WORKER

o Competitive salary
o Clear career and personal development pathway (including employer funded professional study)
o Employer pension contribution scheme
o Private healthcare
o Full health and wellbeing support
o Great company recognition programme (including longevity awards, KUDOS, Employee of the Month, FREE staff lottery, CareFriends recognition bonus payments)
o Comprehensive induction
o Employee referral scheme
o Free meals / fruit on shift
o DBS check - we cover the cost of your DBS check
o Access to many other benefits: Blue Light Card; Concerts for Carers; Discounts for Carers +


MOST IMPORTANTLY, YOU WILL BE VALUED FOR THE WORK YOU DO, AND WE HIGHLY REGARD A GOOD WORK AND HOME-LIFE BALANCE.

RECRUITING PROCESS

We manage a rigorous, fair recruitment process and all successful applicants will be subject to an enhanced disclosure as we undertake criminal record checks

Thank you for your interest in working for Cartref Homes. We hope to be in touch with you very shortly.

ABOUT THE ROLEAs a Kitchen Assistant at a Barchester care home, you'll help to provide the first-class food and hospitality that enable us to give our residents exceptional all-round care and support. A healthy, nutritious diet is vital to ensuring our residents' wellbeing and helping them enjoy daily life with us, which is why the role of Kitchen Assistant is so important. You'll help to produce meals and create a fulfilling dining experience for every resident. You'll be an asset to your colleagues and your impact will reach beyond the kitchen too. There'll be plenty of opportunities for you to get to know our residents, enhance their hospitality experience and develop your skills. ABOUT YOUWhen you join us as a Kitchen Assistant, you'll play a crucial role in the success of your care home. That's why we're looking for someone who's committed to maintaining the highest standards in the kitchen and during the food preparation process. You should be reliable, considerate and caring in your approach. Formal qualifications aren't necessary, although any similar experience gained in a commercial or care setting would be useful. REWARDS PACKAGEIn return for your dedication, you'll receive a competitive rate of pay plus our sector-leading benefits and rewards package including: Free training and development for all roles Access to wellbeing and support tools A range of retail discounts and savings Unlimited referrals with our Refer a Friend' bonus scheme Employee of the Month' rewards and Long Service Awards' And so much more! If you'd like to use your attention to detail and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be.

Main Duties and Responsibilitie Proactively identify people to support their personalised care requirements, using the available decision support aids Telephone triage all incoming referrals to bring together all of a persons identified care and support needs, and explore their options to meet these via a single personalised care and support plan, or seamlessly refer cases, if necessary, to appropriate professionals. Help people to manage their needs, answering their queries and supporting them to make appointments or to take up training and employment, and to access appropriate benefits where eligible. Support people to understand their level of knowledge, skills and confidence when engaging with their health and wellbeing, including through use of the Patient Activation Measure. Raise awareness of shared decision making and decision support tools, and assist people to be more prepared to have a shared decision making conversation. Ensure that people have good quality information to help them make choices about their care, Assist people to access self-management education courses, peer support or interventions that support them in their health and wellbeing. Provide coordination and navigation for people and their carers across health and care services, alongside working closely with social prescribing link workers, health and wellbeing coaches and other primary care roles. Maintain accurate records and statistical returns as required by the CCG, including providing patient-related information for entering into Clinical Reporting Systems, within the required time frame To be the first point of contact for GP practices, MDT and Social Prescribing Link Workers, as well as a direct link for the wider system across the city. Support the identification of patients for inclusion in MDTs within PCNs. Support the collection of patient data for analysis of outcome measure for service interpretation and growth Role Specific Key Tasks Education Promote social prescribing across the PCN, Health & Social Care professionals and the wider system, including its role in self-management, addressing health inequalities and the wider determinants of health. Work in partnership with all local agencies to raise awareness of social prescribing and how partnership working can reduce pressure on statutory services, improve health access and outcomes and enable a holistic approach to care. Provide referral agencies with regular updates about social prescribing, including training for their staff and how to access information to encourage appropriate referrals. Referrals Receive and action referrals for social prescriptions via agreed systems. Manage and prioritise referrals appropriately. Redirect referrals, using the agreed protocols, to more appropriate Link workers or agencies. Be proactive in developing strong links with all local agencies to encourage referrals. Support referral agencies to provide appropriate information about the person they are referring. Provide appropriate monitoring and review of referrals received and feedback to referral agencies. Adhere to data protection legislation and data sharing agreements. Personalised Support Work collaboratively & be proactive in encouraging equality and inclusion, through connecting with diverse local communities, particularly those communities that statutory agencies may find hard to reach. Build trust and respect within the wider team, providing non-judgemental and non-discriminatory support, respecting diversity and lifestyle choices. Work from a strength-based approach focusing on community assets. Be an engaging source of information about health, wellbeing and prevention approaches. Analyse data outcomes and identify what individuals expect from the groups, activities and services they are being connected to and what the person can do for themselves to improve their health and wellbeing. Follow up with patients to ensure they are happy, able to engage, included and receiving good support. Support with patient queries where appointed Social Prescribing Link Worker is unavailable and provide cover during annual leave Undertake patient and provider surveys to support service development Community Asset Development Provide a regular confidence survey to community groups receiving referrals, to ensure that they are strong, sustained and have the support they need to be part of social prescribing. Support community groups and VCSE organisations to receive referrals Forge strong links with a wide range of local VCSE organisations, community and neighbourhood level groups, utilising their networks and building on whats already available to create a menu of diverse community groups and assets, who promote diversity and inclusion. Develop supportive relationships with local VCSE organisations, culturally appropriate community groups and statutory services, to make timely, appropriate and supported referrals for the person being introduced. Work collectively with all local partners to ensure community groups are strong and sustainable Work with commissioners and local partners to identify unmet diverse needs within the community and gaps in community provision. Collaborative working As part of the PCN multi-disciplinary team, build close working relationships with staff in GP practices within the local PCN, giving information and feedback on social prescribing. Work with established VCSE organisations and existing Link Workers to provide a robust and consistent approach to our Sunderland people. Explore ways of working and share good practice and learning across all social prescribing roles within the system. Data Collection & Analysis Encourage people, their families and carers to provide feedback and to share their stories about the impact of social prescribing on their lives. Work sensitively with people, their families and carers to capture key information, enabling tracking of the impact of social prescribing on their health and wellbeing. Analyse types of referrals, cohorts and end points to support identification of gaps in provision and produce documentation for service interpretation. Proactively identify cohorts of patients, utilising close links with LA, PHE and GP Practices, that may benefit from accessing Social Prescribing Service Professional Development Work with your line manager to undertake continual personal and professional development, taking an active part in reviewing and developing the roles and responsibilities. Adhere to organisational policies and procedures, including confidentiality, safeguarding, lone working, information governance, equality, diversity and inclusion training and health and safety. Service Development Seek regular feedback about the quality of the service and impact of social prescribing on referral agencies. Work as part of the healthcare team to seek feedback, continually improve the service and contribute to business planning. Contribute to the development of policies and plans relating to equality, diversity and health inequalities. Leadership Support the social prescribing team in the development, delivery and education of social prescribing and health coaching, ensuring involvement where value can be added. Provide administrative and advisory support to the social prescribing team Demonstrate an understanding of ,and contribute to, the workplace vision Have a proven commitment to improve quality within limitations of service Monitor professional progress, and with the support of supervisor, develop clear plans to achieve goals and maintain high standards of work Promote diversity and equality within the workplace and wider community and shall lead by example Other Undertake any tasks consistent with the level of the post and the scope of the role, ensuring that work is delivered in a timely and effective manner. Duties may vary from time to time, without changing the general character of the post or the level of responsibility.

Main Duties and Responsibilitie Proactively identify people to support their personalised care requirements, using the available decision support aids Telephone triage all incoming referrals to bring together all of a persons identified care and support needs, and explore their options to meet these via a single personalised care and support plan, or seamlessly refer cases, if necessary, to appropriate professionals. Help people to manage their needs, answering their queries and supporting them to make appointments or to take up training and employment, and to access appropriate benefits where eligible. Support people to understand their level of knowledge, skills and confidence when engaging with their health and wellbeing, including through use of the Patient Activation Measure. Raise awareness of shared decision making and decision support tools, and assist people to be more prepared to have a shared decision making conversation. Ensure that people have good quality information to help them make choices about their care, Assist people to access self-management education courses, peer support or interventions that support them in their health and wellbeing. Provide coordination and navigation for people and their carers across health and care services, alongside working closely with social prescribing link workers, health and wellbeing coaches and other primary care roles. Maintain accurate records and statistical returns as required by the CCG, including providing patient-related information for entering into Clinical Reporting Systems, within the required time frame To be the first point of contact for GP practices, MDT and Social Prescribing Link Workers, as well as a direct link for the wider system across the city. Support the identification of patients for inclusion in MDTs within PCNs. Support the collection of patient data for analysis of outcome measure for service interpretation and growth Role Specific Key Tasks Education Promote social prescribing across the PCN, Health & Social Care professionals and the wider system, including its role in self-management, addressing health inequalities and the wider determinants of health. Work in partnership with all local agencies to raise awareness of social prescribing and how partnership working can reduce pressure on statutory services, improve health access and outcomes and enable a holistic approach to care. Provide referral agencies with regular updates about social prescribing, including training for their staff and how to access information to encourage appropriate referrals. Referrals Receive and action referrals for social prescriptions via agreed systems. Manage and prioritise referrals appropriately. Redirect referrals, using the agreed protocols, to more appropriate Link workers or agencies. Be proactive in developing strong links with all local agencies to encourage referrals. Support referral agencies to provide appropriate information about the person they are referring. Provide appropriate monitoring and review of referrals received and feedback to referral agencies. Adhere to data protection legislation and data sharing agreements. Personalised Support Work collaboratively & be proactive in encouraging equality and inclusion, through connecting with diverse local communities, particularly those communities that statutory agencies may find hard to reach. Build trust and respect within the wider team, providing non-judgemental and non-discriminatory support, respecting diversity and lifestyle choices. Work from a strength-based approach focusing on community assets. Be an engaging source of information about health, wellbeing and prevention approaches. Analyse data outcomes and identify what individuals expect from the groups, activities and services they are being connected to and what the person can do for themselves to improve their health and wellbeing. Follow up with patients to ensure they are happy, able to engage, included and receiving good support. Support with patient queries where appointed Social Prescribing Link Worker is unavailable and provide cover during annual leave Undertake patient and provider surveys to support service development Community Asset Development Provide a regular confidence survey to community groups receiving referrals, to ensure that they are strong, sustained and have the support they need to be part of social prescribing. Support community groups and VCSE organisations to receive referrals Forge strong links with a wide range of local VCSE organisations, community and neighbourhood level groups, utilising their networks and building on whats already available to create a menu of diverse community groups and assets, who promote diversity and inclusion. Develop supportive relationships with local VCSE organisations, culturally appropriate community groups and statutory services, to make timely, appropriate and supported referrals for the person being introduced. Work collectively with all local partners to ensure community groups are strong and sustainable Work with commissioners and local partners to identify unmet diverse needs within the community and gaps in community provision. Collaborative working As part of the PCN multi-disciplinary team, build close working relationships with staff in GP practices within the local PCN, giving information and feedback on social prescribing. Work with established VCSE organisations and existing Link Workers to provide a robust and consistent approach to our Sunderland people. Explore ways of working and share good practice and learning across all social prescribing roles within the system. Data Collection & Analysis Encourage people, their families and carers to provide feedback and to share their stories about the impact of social prescribing on their lives. Work sensitively with people, their families and carers to capture key information, enabling tracking of the impact of social prescribing on their health and wellbeing. Analyse types of referrals, cohorts and end points to support identification of gaps in provision and produce documentation for service interpretation. Proactively identify cohorts of patients, utilising close links with LA, PHE and GP Practices, that may benefit from accessing Social Prescribing Service Professional Development Work with your line manager to undertake continual personal and professional development, taking an active part in reviewing and developing the roles and responsibilities. Adhere to organisational policies and procedures, including confidentiality, safeguarding, lone working, information governance, equality, diversity and inclusion training and health and safety. Service Development Seek regular feedback about the quality of the service and impact of social prescribing on referral agencies. Work as part of the healthcare team to seek feedback, continually improve the service and contribute to business planning. Contribute to the development of policies and plans relating to equality, diversity and health inequalities. Leadership Support the social prescribing team in the development, delivery and education of social prescribing and health coaching, ensuring involvement where value can be added. Provide administrative and advisory support to the social prescribing team Demonstrate an understanding of ,and contribute to, the workplace vision Have a proven commitment to improve quality within limitations of service Monitor professional progress, and with the support of supervisor, develop clear plans to achieve goals and maintain high standards of work Promote diversity and equality within the workplace and wider community and shall lead by example Other Undertake any tasks consistent with the level of the post and the scope of the role, ensuring that work is delivered in a timely and effective manner. Duties may vary from time to time, without changing the general character of the post or the level of responsibility.

Complex Care Assistant

Brighton and Hove

£15.01 per hour, weekdays
£18.27 per hour, weekends

Hours: Days or nights / 4pm-8pm and 8.30am - 7pm

We offer the flexibility of either a zero-hour contract or contracted hours, whichever suits your lifestyle the most - T&Cs apply.

About Prestige Nursing & Care Worthing

Worthing branch prides itself on the care they deliver in and around the community, with colleagues and clients having been with us for over 15 years! Whilst our branch is situated in Worthing, much of our work is in and around our towns and villages. We offer a variety of care services; however, we do pride ourselves on the excellent support and care we deliver, specialising in homecare, complex care, and support work.

What our clients are looking for

Our Worthing office are recruiting for Complex Care Workers to work full or part time hours, spread across our 2 complex packages in Brighton and Hove.

We are working with 2 complex clients, 1 with Epilepsy and learning disabilities, and 1 requiring Peg Feed. It is important we find carers who can be engaging, supportive and reliable. You will be improving the quality of life for our clients in their own home. We want to hear from carers with experience, but this does not need to be in complex care, we will provide you with fantastic training and shadow shifts, to enhance your skillset, and progress your career.

Working days are Saturday, Sunday, Monday and Tuesday, from 1pm-8pm.

How will you be helping our clients?

• Medication management and administration
• Seizure management
• Peg feed
• Help around the house
• Pain management
• Meal preparation
• Personal care
• General emotional support

What we offer:

• Competitive hourly rate £15.01ph for weekdays £18.27ph for weekends, £22.52ph for public holidays
• A variety of shifts to suit your lifestyle
• You will be paid the National Minimum Wage for all attended training sessions and shadow shifts.
• Work with our own clients, no agency work.
• Pension scheme
• Blue light card
• Free DBS check
• Enhanced Maternity/Paternity and Adoption schemes
• Continued professional development to support you & your career
• Weekly Pay
• Holiday Pay
• Refer a friend with the Care Friends mobile app and earn extra money - T&C's apply
• Employee Assistance line - available 24/7 and fully confidential for our staff
• Support from your local branch team and out of hours support.

We're looking for:

• Six months' paid experience in care - does not have to be complex care
• Excellent communication skills
• A driver's licence & own car is an advantage
• Good professional and personal references

In line with CQC & Care Inspectorate regulations, we require and will undertake Enhanced DBS/PVG, Right to Work, Reference and Employment History checks in line with Government guidelines for this role and safer recruitment best practice.

You may be asked to provide your employment details through HMRC.

Whilst we endeavour to keep the recruitment process as short as possible, due to the nature of these important checks there may be extension to timelines. All our clients are equally entitled to have their needs met in a safe, fair and balanced way. Prestige Nursing & Care colleagues are responsible for promoting Equal Opportunities for all and for challenging any behaviour or practice which discriminates against any client or colleague on the grounds of race, religion, disability, age, gender, sexual orientation, identity or any other perceived difference.

As a Company we are unable to provide Sponsorship for overseas candidates. Applicants must have proof of right to work in the UK. It is a requirement to provide an overseas police check dated within the last 3 months of being in the UK if you have lived outside of the UK for longer than a year in the last 5 years.

By submitting your details, you acknowledge that Prestige Nursing is collecting, processing, and using your personal data for managing your application. For more information, please visit our Candidate Privacy Notice on our website.

Prestige Nursing & Care reserve the right to close this role early

#INDHP24

Package Description: Shift Details: 7:30 am - 7:30 pm At Avery Healthcare we believe in caring for those who care for our residents; We recognise and celebrate our hard-working colleagues, support your career development with a variety of apprenticeships, and provide you with access to a range of leisure and retail discounts. We are now seeking a compassionate, enthusiastic, and dedicated individual to join our friendly, award-winning team as Care Assistant. ABOUT THE ROLE Your focus as Care Assistant will be to deliver high standards of personal care, contributing fully to the care team to ensure continuity of services to residents. Other responsibilities will include: Assisting residents in all their personal hygiene care ensuring optimum independence, dignity and respect of individuals at all times. Recognising and understanding clinical risk areas in residents such as weight loss, pressure sores, risk of falls, sign of infections and escalate any identified risks in a timely manner. Acting courteously towards residents and their visitors, respecting the dignity and individuality of each resident. Practicing safe systems of work across the range of task. ABOUT YOU To be successful in your application, you will live our values of caring, supportive, honest, respectful, and accountable in all that you do.Experience is not required as we are proud to offer a thorough induction and training programme to ensure confidence within your role. Our ideal candidate must: Have the ability to communicate effectively both verbally and in writing. Demonstrate initiative and be respectful towards the residents and other people in the home. Be an efficient worker who can carry reasonable instructions from other team members. Be able to be adaptive and flexible to cover a range of responsibilities at short notice. ABOUT AVERY As one of the largest providers of luxury elderly care homes in the UK, we believe that the later years of our residents' lives should be as enriching as any other.Our vision of creating meaningful lives together is reached by the exceptional care and experience we proudly offer throughout our growing portfolio of over 100 care homes whilst establishing ourselves as the preferred choice for residents and employees. Please note this role will require: A DBS Disclosure check, the cost of which will be met by Avery Healthcare. Proof of eligibility to work in the UK.This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs.

Main Duties and Responsibilitie Proactively identify people to support their personalised care requirements, using the available decision support aids Telephone triage all incoming referrals to bring together all of a persons identified care and support needs, and explore their options to meet these via a single personalised care and support plan, or seamlessly refer cases, if necessary, to appropriate professionals. Help people to manage their needs, answering their queries and supporting them to make appointments or to take up training and employment, and to access appropriate benefits where eligible. Support people to understand their level of knowledge, skills and confidence when engaging with their health and wellbeing, including through use of the Patient Activation Measure. Raise awareness of shared decision making and decision support tools, and assist people to be more prepared to have a shared decision making conversation. Ensure that people have good quality information to help them make choices about their care, Assist people to access self-management education courses, peer support or interventions that support them in their health and wellbeing. Provide coordination and navigation for people and their carers across health and care services, alongside working closely with social prescribing link workers, health and wellbeing coaches and other primary care roles. Maintain accurate records and statistical returns as required by the CCG, including providing patient-related information for entering into Clinical Reporting Systems, within the required time frame To be the first point of contact for GP practices, MDT and Social Prescribing Link Workers, as well as a direct link for the wider system across the city. Support the identification of patients for inclusion in MDTs within PCNs. Support the collection of patient data for analysis of outcome measure for service interpretation and growth Role Specific Key Tasks Education Promote social prescribing across the PCN, Health & Social Care professionals and the wider system, including its role in self-management, addressing health inequalities and the wider determinants of health. Work in partnership with all local agencies to raise awareness of social prescribing and how partnership working can reduce pressure on statutory services, improve health access and outcomes and enable a holistic approach to care. Provide referral agencies with regular updates about social prescribing, including training for their staff and how to access information to encourage appropriate referrals. Referrals Receive and action referrals for social prescriptions via agreed systems. Manage and prioritise referrals appropriately. Redirect referrals, using the agreed protocols, to more appropriate Link workers or agencies. Be proactive in developing strong links with all local agencies to encourage referrals. Support referral agencies to provide appropriate information about the person they are referring. Provide appropriate monitoring and review of referrals received and feedback to referral agencies. Adhere to data protection legislation and data sharing agreements. Personalised Support Work collaboratively & be proactive in encouraging equality and inclusion, through connecting with diverse local communities, particularly those communities that statutory agencies may find hard to reach. Build trust and respect within the wider team, providing non-judgemental and non-discriminatory support, respecting diversity and lifestyle choices. Work from a strength-based approach focusing on community assets. Be an engaging source of information about health, wellbeing and prevention approaches. Analyse data outcomes and identify what individuals expect from the groups, activities and services they are being connected to and what the person can do for themselves to improve their health and wellbeing. Follow up with patients to ensure they are happy, able to engage, included and receiving good support. Support with patient queries where appointed Social Prescribing Link Worker is unavailable and provide cover during annual leave Undertake patient and provider surveys to support service development Community Asset Development Provide a regular confidence survey to community groups receiving referrals, to ensure that they are strong, sustained and have the support they need to be part of social prescribing. Support community groups and VCSE organisations to receive referrals Forge strong links with a wide range of local VCSE organisations, community and neighbourhood level groups, utilising their networks and building on whats already available to create a menu of diverse community groups and assets, who promote diversity and inclusion. Develop supportive relationships with local VCSE organisations, culturally appropriate community groups and statutory services, to make timely, appropriate and supported referrals for the person being introduced. Work collectively with all local partners to ensure community groups are strong and sustainable Work with commissioners and local partners to identify unmet diverse needs within the community and gaps in community provision. Collaborative working As part of the PCN multi-disciplinary team, build close working relationships with staff in GP practices within the local PCN, giving information and feedback on social prescribing. Work with established VCSE organisations and existing Link Workers to provide a robust and consistent approach to our Sunderland people. Explore ways of working and share good practice and learning across all social prescribing roles within the system. Data Collection & Analysis Encourage people, their families and carers to provide feedback and to share their stories about the impact of social prescribing on their lives. Work sensitively with people, their families and carers to capture key information, enabling tracking of the impact of social prescribing on their health and wellbeing. Analyse types of referrals, cohorts and end points to support identification of gaps in provision and produce documentation for service interpretation. Proactively identify cohorts of patients, utilising close links with LA, PHE and GP Practices, that may benefit from accessing Social Prescribing Service Professional Development Work with your line manager to undertake continual personal and professional development, taking an active part in reviewing and developing the roles and responsibilities. Adhere to organisational policies and procedures, including confidentiality, safeguarding, lone working, information governance, equality, diversity and inclusion training and health and safety. Service Development Seek regular feedback about the quality of the service and impact of social prescribing on referral agencies. Work as part of the healthcare team to seek feedback, continually improve the service and contribute to business planning. Contribute to the development of policies and plans relating to equality, diversity and health inequalities. Leadership Support the social prescribing team in the development, delivery and education of social prescribing and health coaching, ensuring involvement where value can be added. Provide administrative and advisory support to the social prescribing team Demonstrate an understanding of ,and contribute to, the workplace vision Have a proven commitment to improve quality within limitations of service Monitor professional progress, and with the support of supervisor, develop clear plans to achieve goals and maintain high standards of work Promote diversity and equality within the workplace and wider community and shall lead by example Other Undertake any tasks consistent with the level of the post and the scope of the role, ensuring that work is delivered in a timely and effective manner. Duties may vary from time to time, without changing the general character of the post or the level of responsibility.

Main Duties and Responsibilitie Proactively identify people to support their personalised care requirements, using the available decision support aids Telephone triage all incoming referrals to bring together all of a persons identified care and support needs, and explore their options to meet these via a single personalised care and support plan, or seamlessly refer cases, if necessary, to appropriate professionals. Help people to manage their needs, answering their queries and supporting them to make appointments or to take up training and employment, and to access appropriate benefits where eligible. Support people to understand their level of knowledge, skills and confidence when engaging with their health and wellbeing, including through use of the Patient Activation Measure. Raise awareness of shared decision making and decision support tools, and assist people to be more prepared to have a shared decision making conversation. Ensure that people have good quality information to help them make choices about their care, Assist people to access self-management education courses, peer support or interventions that support them in their health and wellbeing. Provide coordination and navigation for people and their carers across health and care services, alongside working closely with social prescribing link workers, health and wellbeing coaches and other primary care roles. Maintain accurate records and statistical returns as required by the CCG, including providing patient-related information for entering into Clinical Reporting Systems, within the required time frame To be the first point of contact for GP practices, MDT and Social Prescribing Link Workers, as well as a direct link for the wider system across the city. Support the identification of patients for inclusion in MDTs within PCNs. Support the collection of patient data for analysis of outcome measure for service interpretation and growth Role Specific Key Tasks Education Promote social prescribing across the PCN, Health & Social Care professionals and the wider system, including its role in self-management, addressing health inequalities and the wider determinants of health. Work in partnership with all local agencies to raise awareness of social prescribing and how partnership working can reduce pressure on statutory services, improve health access and outcomes and enable a holistic approach to care. Provide referral agencies with regular updates about social prescribing, including training for their staff and how to access information to encourage appropriate referrals. Referrals Receive and action referrals for social prescriptions via agreed systems. Manage and prioritise referrals appropriately. Redirect referrals, using the agreed protocols, to more appropriate Link workers or agencies. Be proactive in developing strong links with all local agencies to encourage referrals. Support referral agencies to provide appropriate information about the person they are referring. Provide appropriate monitoring and review of referrals received and feedback to referral agencies. Adhere to data protection legislation and data sharing agreements. Personalised Support Work collaboratively & be proactive in encouraging equality and inclusion, through connecting with diverse local communities, particularly those communities that statutory agencies may find hard to reach. Build trust and respect within the wider team, providing non-judgemental and non-discriminatory support, respecting diversity and lifestyle choices. Work from a strength-based approach focusing on community assets. Be an engaging source of information about health, wellbeing and prevention approaches. Analyse data outcomes and identify what individuals expect from the groups, activities and services they are being connected to and what the person can do for themselves to improve their health and wellbeing. Follow up with patients to ensure they are happy, able to engage, included and receiving good support. Support with patient queries where appointed Social Prescribing Link Worker is unavailable and provide cover during annual leave Undertake patient and provider surveys to support service development Community Asset Development Provide a regular confidence survey to community groups receiving referrals, to ensure that they are strong, sustained and have the support they need to be part of social prescribing. Support community groups and VCSE organisations to receive referrals Forge strong links with a wide range of local VCSE organisations, community and neighbourhood level groups, utilising their networks and building on whats already available to create a menu of diverse community groups and assets, who promote diversity and inclusion. Develop supportive relationships with local VCSE organisations, culturally appropriate community groups and statutory services, to make timely, appropriate and supported referrals for the person being introduced. Work collectively with all local partners to ensure community groups are strong and sustainable Work with commissioners and local partners to identify unmet diverse needs within the community and gaps in community provision. Collaborative working As part of the PCN multi-disciplinary team, build close working relationships with staff in GP practices within the local PCN, giving information and feedback on social prescribing. Work with established VCSE organisations and existing Link Workers to provide a robust and consistent approach to our Sunderland people. Explore ways of working and share good practice and learning across all social prescribing roles within the system. Data Collection & Analysis Encourage people, their families and carers to provide feedback and to share their stories about the impact of social prescribing on their lives. Work sensitively with people, their families and carers to capture key information, enabling tracking of the impact of social prescribing on their health and wellbeing. Analyse types of referrals, cohorts and end points to support identification of gaps in provision and produce documentation for service interpretation. Proactively identify cohorts of patients, utilising close links with LA, PHE and GP Practices, that may benefit from accessing Social Prescribing Service Professional Development Work with your line manager to undertake continual personal and professional development, taking an active part in reviewing and developing the roles and responsibilities. Adhere to organisational policies and procedures, including confidentiality, safeguarding, lone working, information governance, equality, diversity and inclusion training and health and safety. Service Development Seek regular feedback about the quality of the service and impact of social prescribing on referral agencies. Work as part of the healthcare team to seek feedback, continually improve the service and contribute to business planning. Contribute to the development of policies and plans relating to equality, diversity and health inequalities. Leadership Support the social prescribing team in the development, delivery and education of social prescribing and health coaching, ensuring involvement where value can be added. Provide administrative and advisory support to the social prescribing team Demonstrate an understanding of ,and contribute to, the workplace vision Have a proven commitment to improve quality within limitations of service Monitor professional progress, and with the support of supervisor, develop clear plans to achieve goals and maintain high standards of work Promote diversity and equality within the workplace and wider community and shall lead by example Other Undertake any tasks consistent with the level of the post and the scope of the role, ensuring that work is delivered in a timely and effective manner. Duties may vary from time to time, without changing the general character of the post or the level of responsibility.

Support Worker

Postcode: ME10
Up to: £10.52 per hour

Contract type: Permanent - Full time

About us

At Achieve together, we strive to support and inspire the people we care for in order to give them the resources, skills and confidence to live their lives independently, and to the fullest.

Without our incredible team of Support Workers, we simply wouldn’t be who we are today. We’re always on the hunt for hard-working, passionate people who want to make a difference and help others – so what are you waiting for?

Become a Support Worker and shape lives
As a Support Worker, you’ll deliver excellent care, celebrate achievements, encourage fun and creativity and engage directly with our wider community. This is more than just a job – you’ll be helping the individuals we care for gain independence and live healthy, happy and fulfilling lives.

At Achieve together, you’ll embark on a career adventure like no other, with dedicated training opportunities along the way to develop your skills as a Support Worker and beyond. Whatever your aspirations, we can help you reach your goals and forge a long-lasting career in social care.

You will support people both in their home and in their local communities and we have a range of working patterns to suit you, including full time, part time and flexible opportunities.

We offer a range of exciting benefits, such as:

• Flexible hours to suit a range of lifestyles
• Career progression and training opportunities
• Employee welfare and wellbeing initiatives
• Recognition schemes, team events and social activities
• Employee discount schemes across a range of retailers and services
• Wagestream - a financial health app that gives you the ability to receive optional pay advances
• Staff incentive schemes such as Refer a Friend, Employee of the Month and Heroes Awards

About you
Although it would be beneficial to have some experience of healthcare work, it isn’t absolutely necessary as we provide full training. As long as you’re passionate, hard-working and empathetic, you’ll fit right in.

Join the team today and begin sharing moments and shaping lives.

Support Worker

Postcode: ME10
Up to: £10.52 per hour

Contract type: Permanent - 30 hrs

About us

At Achieve together, we strive to support and inspire the people we care for in order to give them the resources, skills and confidence to live their lives independently, and to the fullest.

Without our incredible team of Support Workers, we simply wouldn’t be who we are today. We’re always on the hunt for hard-working, passionate people who want to make a difference and help others – so what are you waiting for?

Become a Support Worker and shape lives
As a Support Worker, you’ll deliver excellent care, celebrate achievements, encourage fun and creativity and engage directly with our wider community. This is more than just a job – you’ll be helping the individuals we care for gain independence and live healthy, happy and fulfilling lives.

At Achieve together, you’ll embark on a career adventure like no other, with dedicated training opportunities along the way to develop your skills as a Support Worker and beyond. Whatever your aspirations, we can help you reach your goals and forge a long-lasting career in social care.

You will support people both in their home and in their local communities and we have a range of working patterns to suit you, including full time, part time and flexible opportunities.

We offer a range of exciting benefits, such as:

• Flexible hours to suit a range of lifestyles
• Career progression and training opportunities
• Employee welfare and wellbeing initiatives
• Recognition schemes, team events and social activities
• Employee discount schemes across a range of retailers and services
• Wagestream - a financial health app that gives you the ability to receive optional pay advances
• Staff incentive schemes such as Refer a Friend, Employee of the Month and Heroes Awards

About you
Although it would be beneficial to have some experience of healthcare work, it isn’t absolutely necessary as we provide full training. As long as you’re passionate, hard-working and empathetic, you’ll fit right in.

Join the team today and begin sharing moments and shaping lives.

At Cartref House we support adults with mild intellectual disabilities, autism and complex mental health conditions that include emotionally unstable personality disorders.

People with these conditions often struggle with interpersonal relationships, have difficulty regulating their emotions, and can experience intense mood swings. These disorders can significantly impact a person's daily life, work and relationships.

As a support worker, you will be given the very best training in order to help our service users to

o Promote their rights and express themselves
o Manage their emotional and communication needs
o Undertake their daily-life skills, such as budgeting, shopping, laundry, cooking, and cleaning
o Engage with the wider community by attending appointments and social occasions
o Make the best of life through fun and laughter


Whether you are helping a service user shop for groceries or prepare a meal, you have the chance as a Support Worker to learn about why people behave the way that they do and how to encourage positive decision making.

SKILLS AND EXPERIENCE REQUIRED OF A SUPPORT WORKER

o Kindness and patience
o Open-mindedness and a willingness to learn
o Resilience and energy to problem-solve
o A keen sense of fun!
o Care Certificate (not essential).
o Past experience of assisting people with intellectual disabilities and challenging behaviour (preferable)
o Full UK Driving Licence (preferred but not essential).


We seek staff with positive attitudes, flexibility and good written and verbal communication.

Please see the full job specification attached to this advert.

WHY JOIN OUR TEAM AS A SUPPORT WORKER

o Competitive salary
o Clear career and personal development pathway (including employer funded professional study)
o Employer pension contribution scheme
o Private healthcare
o Full health and wellbeing support
o Great company recognition programme (including longevity awards, KUDOS, Employee of the Month, FREE staff lottery, CareFriends recognition bonus payments)
o Comprehensive induction
o Employee referral scheme
o Free meals / fruit on shift
o DBS check - we cover the cost of your DBS check
o Access to many other benefits: Blue Light Card; Concerts for Carers; Discounts for Carers +


MOST IMPORTANTLY, YOU WILL BE VALUED FOR THE WORK YOU DO, AND WE HIGHLY REGARD A GOOD WORK AND HOME-LIFE BALANCE.

RECRUITING PROCESS

We manage a rigorous, fair recruitment process and all successful applicants will be subject to an enhanced disclosure as we undertake criminal record checks

Thank you for your interest in working for Cartref Homes. We hope to be in touch with you very shortly.

As a support Worker at Ulcomb House, you will have the opportunity to work with adults from different backgrounds with complex support needs.

Positive Behaviour support lies at the heart of the daily support we give. Our service users are supported to make informed choices, ensuring their inclusion to improve their quality of life. Every day is different as you build meaningful relationships with our service users that will enable them to grow confident to try out new things and develop new skills.

For the right individual, supporting people with complex needs is an extremely rewarding role as the skills you bring can make a huge difference to their lives.

SKILLS AND EXPERIENCE REQUIRED TO BE A SUPPORT WORKER

The ideal applicant will have:

o Care Certificate (not essential).
o experience of working with young adults.
o past experience of assisting people with Learning Disabilities and challenging behaviour.
o Full UK Driving Licence (preferred but not essential).


We seek staff with positive attitudes, flexibility and good written and verbal communication.

Please see a full job specification attached to this advert on our website.

SUPPORT WORKER SHIFTS

The role of Support Worker is full time at 37.5 hours per week with shifts. You will be required to work a mix of early and late shifts, some weekends and some bank holidays. This is not an overnight role. Early and late shift times are as follows:

o Early: 7:30am to 3pm
o Late: 2:30pm to 10pm


ULCOMB HOUSE

Bridge House is a large, comfortable home and is conveniently located just 10 a minute walk from Sittingbourne railway station. It also benefits from being within sight of a bus stop.

WHY JOIN OUR TEAM AS A SUPPORT WORKER

o Clear career and personal development pathway (including employer funded professional study)
o Employer pension contribution scheme
o Private healthcare
o Full health and wellbeing support
o Great company recognition programme (including longevity awards, KUDOS, Employee of the Month, FREE staff lottery, CareFriends recognition bonus payments)
o Comprehensive induction
o Employee referral scheme
o Free meals / fruit on shift
o DBS check - we cover the cost of your DBS check
o Access to many other benefits: Blue Light Card; Concerts for Carers; Discounts for Carers +


MOST IMPORTANTLY, YOU WILL BE VALUED FOR THE WORK YOU DO, AND WE HIGHLY REGARD A GOOD WORK AND HOME-LIFE BALANCE.

RECRUITING PROCESS

We manage a rigorous, fair recruitment process and all successful applicants will be subject to an enhanced disclosure as we undertake criminal record checks

Thank you for your interest in working for Cartref Homes. We hope to be in touch with you very shortly.