Total 1,606 Customer Service job vacancies in Manchester, Greater Manchester

Service Care Solutions have several exciting opportunities across Greater Manchester Councils to join various Children's Services teams and disciplines, from Child Protection and Safeguarding to Looked After Children and Early Help.

Vacancies available in Bolton, Bury, Manchester, Oldham, Rochdale, Salford, Stockport, Tameside, Trafford and Wigan councils.

Full time, Hybrid, Compressed and Part-time vacancies available!

Requirements

• Degree in Social Work and current Social Work England registration.
• Enhanced DBS.
• Access to your own vehicle.
• Experience of relationship focused social work.

The councils promise to you:

• Manageable case loads
• Visible, supportive and determined managers.
• Effective leadership and management which helps to reduce risk for our social workers and the children and families they support
• Excellent supervision and a supportive peer network.

Why work with us:

• A specialist dedicated Social Work consultant offering single point of contact.
• Nationwide provider Social Work staff to over 200 local authorities.
• Payroll service twice a week.
• Annual training budget of up to £250 and continued online CPD training.
• DBS disclosures provided via fast-track online services free of charge.

If this role isn't right for you, but you know someone who would fit perfectly please refer them and if successful you will receive a referral bonus of £350!!

Service care solutions are currently working alongside a familiar law firm based in Bolton. They are looking for a RTA Pre-Litigator to join their expanding legal team.

This role pays a competitive salary of £25,000 - £28,000 annually depending on experience.

Responsibilities:

• Handle a mixed caseload of RTA Pre Litigation matters from start to completion.
• Able to work under pressure
• Attention to detail

About you:

• Experience in working in a Road traffic accident litigation environment in a customer-focused role and a great understanding of the litigation process.
• 3 years RTA/Litigation experience.
• Good communication skills written and verbal

Benefits:

• Pension Scheme
• Competitive salary and benefits package
• Private health care coverage

If you are interested in this RTA Pre Litigator role then don't hesitate to contact Aanisah Khan. Please send your CV to Aanisah.khan@servicecare.org.uk, or call via phone on 01772208969.

We also offer a referral bonus of up to £250 if you know someone looking for work.

We are recruiting Support Workers to support tenants with learning disabilities or autism to enjoy an excellent quality of life in a range of supported living services in the Ashton-under-Lyne and Stalybridge areas.




You will work in collaboration with the service user, their family and wider support network to maximise their health and wellbeing and to promote their independence and community connections. Our supported living services enable people to lead fulfilling and valued lives, maintain their tenancies, participate in their local community, develop independent living skills and achieve their desired outcomes. As well as providing direct care and support, you will have the opportunity to act as a Key Worker supporting people to achieve their dreams and goals.




We value relevant experience of supporting people with a learning disability or autism. However, you do not need to have prior experience if you can demonstrate a ‘can-do approach’, person-centred values, energy and commitment. You will need good verbal and written communication skills and the ability to develop good quality support plans. You will have a strong work ethic and duty of care and be able to contribute to a positive, team approach.




The services are currently offering full time contracts of 37.5 hours per week or part-time contracts, subject to a minimum of 15 hours per week, to be worked on a flexible rota. The ability to lone work, using your own initiative is essential for this role.




Being a car driver and car owner (or access to a vehicle) is essential for this role, mileage allowance is paid.




Vacancy Reference Number: 72859

Applications for this role must be submitted via the Creative Support website using the above vacancy reference number




Full training is provided, as is the opportunity to work towards QCF Diploma in Health and Social Care. Benefits of working with Creative Support include a probationary bonus, pension contributions, 28 days Annual Leave and company paid enhanced DBS.




We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold award.




We can only accept applications from candidates who are located in and eligible to work within the UK – This post will not be open to Sponsorship under the UKVI scheme.

Learning Support Assistant Roles in Manchester

Are you looking for your next Learning Support Assistant/SEND Teaching Assistant role in Manchester? Are you an enthusiastic and resilient individual with a passion for supporting children and young people with SEND?

Why Hays?

Hays Education works with an extensive network of schools, providing Learning Support Assistants and Teaching Assistants to SEND schools in Manchester and surrounding areas for over 25 years. We offer competitive daily rates of £95 - £115 and access to free online professional development training. You will also join our Hays Refer a Friend Scheme where you could receive £350 for every successful referral. We also provide full holiday entitlement and access to exclusive jobs which are not advertised in the public domain.

About You

• Previous experience working with children and young people with SEND
• An empathetic and patient individual with a passion for supporting students' learning and development
• Excellent communication and interpersonal skills
• Able to provide tailored support and implement behaviour plans
• The ability to work independently and effectively in a team
• Enhanced DBS certificate (or be happy to obtain one)
• Overseas Police Clearances (if applicable) and professional reference checks

If you are looking for your next learning support/SEN teaching assistant role, please email your CV to Amy Fitzgerald at Hays Education.

Alternatively, if this job is not right for you, but you are looking for a new position in Education, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Teaching Assistant Based at Carlisle Infant School, Broad Lane, Hampton, TW12 3AJ Start Date: ASAP – Fixed Term until 31st August 2025
Hours: 15 hours per week (paid for 38 Weeks) fixed term 12.15am – 15.15pm Monday - Friday
Salary: NJC Scale 4 Scale point dependent on experienceAre you passionate about impacting on the development of a pupil with Special Educational Needs alongside supporting the learning of other pupils? If so, this is an excellent opportunity you to join our happy and caring school. As a Teaching Assistant, you will provide assistance for a child in Reception with complex social communication needs.needs. You will be supporting him through delivering an individualised curriculum, leading and managing interventions and providing any additional support as needed. Our ideal candidate: Has experience supporting children with complex needsIs calm and consistent when managing behaviourHas an understanding of working with children in EYFS Has experience of using visuals to support communication Has a “can do” positive attitude Carlisle School serves an extremely diverse community and we rise to the challenges that brings. We offer well behaved and inquisitive pupils, a creative curriculum, a supportive and dedicated staff and an excellent outdoor learning environment. In addition, we offer the opportunity to develop links within our federation with Hampton Hill Junior School. Partnership with parents is at the heart of our caring, thriving school. You can find out more about the school on our Federation website.Visits to the school are encouraged and can be arranged by contacting the school office. If you are interested in applying for this role, please complete the application form attached, including the supporting statement. Please refer to the personal specification for guidance. Safeguarding Statement: Carlisle School is committed to safeguarding and promoting the welfare of children and expects all staff and volunteers to share this commitment. An enhanced DBS check will be carried out and references will be requested prior to interview. Closing date for applications: Monday 25th November 2024Shortlisting: Monday 25th November 2024Interview date: WC Monday 25th N0vember 2024

We have the opportunity for two roles working with people with care and support needs. The role is a Senior Support Worker, supporting service users who have enduring mental health diagnoses. The service is based in the Stalybridge area and provides a service for 17 adults of all genders. You will be based within a supported accommodation and work alongside the management team to ensure a high quality of service for the people we support. You will also work alongside the wider Tameside Mental Health senior team which might include occasional work at other nearby services.

You will have a level of responsibility to manage rotas and staffing needs as they may arise. You will work with the Team Leader and Support Workers to ensure individual support is delivered as outlined in personal plans. You will provide direct supervision and observation to support staff in role as a senior support worker. You will have planned supervisions with your own line manager as well as access to training required to carry out and enhance your skills and knowledge. You will have allocated audit responsibility for areas such as but not exhaustive to, Health and Safety, incident reporting, safeguarding, service user outcomes.

You will work directly alongside individuals with trauma informed, recovery-focused approaches and values, enabling people to enjoy a fulfilling and valued lives, to participate in the community and to develop their abilities. You will contribute to the development of tenancy related housing skills and positive tenancy management.

We are seeking a motivated, enthusiastic, inclusive, organised and caring individual with forward-thinking qualities to support service users and support staff to achieve personal development and goals.

You will have the opportunity of working in partnership with agencies involved in peoples support and care planning. The successful applicant will be able to respond to unplanned change, to a fast-paced environment, with a positive and proactive attitude. The role will involve promoting the rights of service users with mental health needs to move on positively to greater independence with long term quality of life and good housing.

You will be expected to co-produce support plans with the service users that promote their choices and independence, paying particular attention to areas such as daily living skills, community outreach, and housing goals. You are likely to engage in a wide range of tasks and activities as part of your role. You must be willing to travel within the South Manchester area in order to provide support to our service users in their own accommodations.

This post is an ideal opportunity to contribute to the delivery of a high quality service, giving real job satisfaction as you assist people in defining and achieving their goals both service users and support staff you will work with. Experience of supervising others is desirable, support can be tailored during probation to develop as a supervisor of others. You will have consistent supervision and access to training to assist your learning and development.

Vacancy Reference Number: 71871

Applications for this role must be submitted via the Creative Support website using the above vacancy reference number




Full training is provided, as is the opportunity to work towards QCF Diploma in Health and Social Care. Benefits of working with Creative Support include a probationary bonus, pension contributions, 28 days Annual Leave and company paid enhanced DBS.




We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold awarded.




We can only accept applications from candidates who are located in and eligible to work within the UK – This post will not be open to Sponsorship under the UKVI scheme.

PPM Recruitment are currently on the lookout for Gas service engineers for one of our clients based around manchester

this role is a service/repair programe

paying per service of £20.25 per service

Must have your own tools and vehicle

immediate start

12 months work

to apply please email your details

Hays are hiring for multiple School Receptionist roles across Manchester and Greater Manchester.

Location: Manchester/Greater Manchester

Salary: Competitive

Contract type: Full time, Temporary

Hours: 35, Monday-Friday

The Role:

• Answering and making phone calls
• Communicating effectively with other office staff
• Liaising with parents
• Welcoming visitors in a friendly and professional manner
• Scheduling appointments for students, parents and staff
• Handling ingoing and outgoing mail
• Assisting with administrative duties
• Collaborating effectively with colleagues

Key Skills/Experience:

• Previous experience of the above duties
• Previous experience of working within a school environment, particularly in a school office or reception
• At least one year of receptionist experience
• Knowledge and understanding of key health and safety issues
• A well presented and professional attitude to work

Candidates will have to provide adequate references and will be subject to relevant police checks.
If this role is of interest to you, or if you would like to have a confidential discussion about your career, please get in touch.If this role isn't right for you, but you know someone who would be interested, we have a referral bonus of £350 in shopping vouchers available for successful referrals.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Job Title: Learning Support Tutor – Maths
Location: East London
Hours: Full-time, 36 hours per week
Contract Type: Permanent
Salary range: £25,338 - £27,527 per year
Waltham Forest College has been rated ‘Outstanding’ by Ofsted following its most recent inspection and has distinguished itself as one of only 15 General Further Education Colleges across the country to achieve the prestigious ‘Outstanding’ rating. As an Anchor Institution, Waltham Forest College serves its local and regional communities across North and East London exceptionally well and has been successful in driving aspiration and achievements for its students and wider communities.
We believe that our employees are the heart of the organisation and having the right people in the right place, with the right skills is the key to our success.  We are looking for committed individuals who are passionate about working in an aspirational and high performing college and dedicated to contributing to an outstanding experience for our learners
Are you passionate about supporting young people and adults to achieve their full potential, helping them to breakdown their barriers to learning?
The Maths department are recruiting for a Learning Support Tutor, to provide support to our college students studying Functional Skills and GCSE Maths. Experience in the role is necessary, as is a flexible proactive approach, and a thorough demonstrable knowledge of Safeguarding and Professional Boundaries.
You must hold a minimum Level 2 (GCSE Grade D/4 or above) in Maths and English or willingness to work towards this. The most vital attributes are enthusiasm, flexibility, patience, and a sense of humour!
What’s in it for you?
We offer the opportunity to help develop your skills and knowledge in a friendly team environment, plus a range of benefits including a career average pension scheme, employee assistance programme, enhanced sick pay, NUS Employee discount, free onsite parking, cycle to work scheme and Sodexo benefits scheme.
Equality, diversity and inclusion
We are committed to creating and promoting a diverse and inclusive workforce that better reflects the wider community we support.
Safeguarding
We are committed to safeguarding and promoting the welfare and safety of our students and expect everybody working for the College to share this commitment.  We actively seek DBS clearance checks for applications of employment as part of our safeguarding procedures. In line with KCSIE 2024 and Safer Recruitment principles the college reserves the right to conduct online searches of shortlisted candidate.
Closing Date: 24 November 2024
Interview Date: w/c 2 December 2024
*Please apply as soon as possible as applications will be considered upon receipt; we reserve the right to interview before the closing date*.

What skills and experience we're looking for

‘Pupils are extremely happy to attend Cringle Brook Primary – they thrive in the caring and supportive school community’ – Cringle Brook Ofsted 2024

‘Staff are committed to helping pupils to develop a strong sense of community and belonging. Pupils feel confident to be themselves because of the supportive atmosphere that permeates the school’ – Ladybarn Ofsted 2023

‘The school promotes outstanding relations with parents. Parents are highly complementary about all aspects of the school, and are of the view that their children are happy, safe, and achieving well. ’ – Green End Ofsted 2015

Do you want to make a real difference to the families in our trust?

Do you want to play an important role in improving the life chances of our pupils ?

Do you have high aspirations for children and families in an urban context?

Do you have a strength in empathy, patience and self motivation ?

This could be the role for you. Kingsway Community Trust are looking to appoint a Trust Family Support worker, to work across the three primary schools in the Trust; Cringle Brook Primary, Green End Primary and Ladybarn Primary.

Main responsibilities

• Build positive relationships with pupils, parents and colleagues in the Trust.

• Support parents in addressing identified issues which are presenting as a barrier to developing further their parenting capacity.

• Support parents of children with signs of social, emotional, health or behavioural issues and work with them, school staff and other support agencies

• Utilize a trauma informed approach to working with parents and their children

• Support families to develop household routines to improve school attendance

• Work with parents with financial management and nutrition planning as required.

• Develop strategies to improve the engagement of parents and carers in school life

• Develop parents and carers understanding of their capacity to support their children’s learning

• Attend multi agency meetings as may be required regarding identified families.

Employee benefits include: -

• Generous Pension Scheme

• Employee Assistance Programme

• Cycle to Work scheme

• Professional Development and Training

• Company sick pay dependent upon service

The role is working across the three schools in the trust. Strong literacy and numeracy skills are essential and successful completion of tests in these areas is part of the interview process.

What the school offers its staff

Kingsway Community Trust a Multi Academy Trust, which is made up of Green End Primary School, Ladybarn Primary and Cringle Brook Primary School. This provides the staff and children of both schools with enhanced development and networking opportunities.

The Trust is led and managed by one Executive Headteacher, and a Trust Board. In each school there is a full time Head of School who lead and manage alongside the Executive Headteacher.

Kingsway Community Trust can offer you:-

• A thriving learning community with a positive ethos and innovative approaches
• A supportive and empowering environment, supported by a National Leader of Education
• The support of a well-established, highly successful and forward thinking Trust
• A culturally rich and diverse urban community

This position is subject to 2 professional references and DBS clearance.

Further details about the role

First stage assessment: 26 November

Second stage assessment/interview: 29 November

We cannot accept CVs as an application. Our application form must be used and completed in full, making sure you address the person specification. Submissions received without a completed application form will not be considered.

Commitment to safeguarding

We are fully committed to safeguarding and promoting the welfare of children, younger learners and vulnerable adults and we expect all staff and volunteers to share the same commitment. The above post will be subject to enhanced DBS checks, satisfactory references and will be exempt from the provisions of the Rehabilitation of Offenders Act 1974.

What skills and experience we're looking for

‘Pupils are extremely happy to attend Cringle Brook Primary – they thrive in the caring and supportive school community’ – Cringle Brook Ofsted 2024

‘Staff are committed to helping pupils to develop a strong sense of community and belonging. Pupils feel confident to be themselves because of the supportive atmosphere that permeates the school’ – Ladybarn Ofsted 2023

‘The school promotes outstanding relations with parents. Parents are highly complementary about all aspects of the school, and are of the view that their children are happy, safe, and achieving well. ’ – Green End Ofsted 2015

Do you want to make a real difference to the families in our trust?

Do you want to play an important role in improving the life chances of our pupils ?

Do you have high aspirations for children and families in an urban context?

Do you have a strength in empathy, patience and self motivation ?

This could be the role for you. Kingsway Community Trust are looking to appoint a Trust Family Support worker, to work across the three primary schools in the Trust; Cringle Brook Primary, Green End Primary and Ladybarn Primary.

Main responsibilities

• Build positive relationships with pupils, parents and colleagues in the Trust.
• Support parents in addressing identified issues which are presenting as a barrier to developing further their parenting capacity.
• Support parents of children with signs of social, emotional, health or behavioural issues and work with them, school staff and other support agencies
• Utilize a trauma informed approach to working with parents and their children
• Support families to develop household routines to improve school attendance
• Work with parents with financial management and nutrition planning as required.
• Develop strategies to improve the engagement of parents and carers in school life
• Develop parents and carers understanding of their capacity to support their children’s learning
• Attend multi agency meetings as may be required regarding identified families.

Employee benefits include: -

• Generous Pension Scheme
• Employee Assistance Programme
• Cycle to Work scheme
• Professional Development and Training
• Company sick pay dependent upon service


The role is working across the three schools in the trust. Strong literacy and numeracy skills are essential and successful completion of tests in these areas is part of the interview process.

What the school offers its staff

Kingsway Community Trust a Multi Academy Trust, which is made up of Green End Primary School, Ladybarn Primary and Cringle Brook Primary School. This provides the staff and children of both schools with enhanced development and networking opportunities.

The Trust is led and managed by one Executive Headteacher, and a Trust Board. In each school there is a full time Head of School who lead and manage alongside the Executive Headteacher.

Kingsway Community Trust can offer you:-

• A thriving learning community with a positive ethos and innovative approaches
• A supportive and empowering environment, supported by a National Leader of Education
• The support of a well-established, highly successful and forward thinking Trust
• A culturally rich and diverse urban community

This position is subject to 2 professional references and DBS clearance

Further details about the role

First stage assessment: 26 November

Second stage assessment/interview: 29 November

We cannot accept CVs as an application. Our application form must be used and completed in full, making sure you address the person specification. Submissions received without a completed application form will not be considered.

Commitment to safeguarding

We are fully committed to safeguarding and promoting the welfare of children, younger learners and vulnerable adults and we expect all staff and volunteers to share the same commitment. The above post will be subject to enhanced DBS checks, satisfactory references and will be exempt from the provisions of the Rehabilitation of Offenders Act 1974.

About The Role
Are you a positive role model with excellent leadership skills, where respect and dignity are at the centre of your values? Are you looking for the next step in your care career? If so, then this could be an Ideal opportunity for you….
HC-One will support you to take your career to the next level. In return for your hard work, dedication and commitment, we will provide you with everything you need to move forward and take the next step to Care Manager and beyond. With your previous care experience, you will be leading our care team to provide personalised care, meeting and exceeding our resident’s expectations.
NVQ level 2 in Health & Social Care is essential for this role, and must be willing to complete Level 3
At least 6 months experience of being a Senior / Team Leader in a Residential Care Home Setting is essential.
About HC-One
At HC-One, kindness is more than a word. It is a belief that caring for people means caring about what matters most to them so we can support them to lead their best possible life.
To be able to provide the kindest possible care there are 5 values or qualities that everyone who is part of the HC-One team shows up with, supports and coaches in each other every single day. We call these 5 qualities Kindness the HC-One Way: We are curious and ask questions, look for clues and seek to understand. We are compassionate and try to walk in the shoes of others. We're creative yet practical, using our imagination to make things happen. We are courageous in how we support residents to live the life they want, and we can always be counted on.
We champion inclusivity, fostering a workplace where everyone feels valued and can be themselves. Our diverse and inclusive workforce allows us to learn from each other and better represent the communities we serve.
Our dedicated, professional colleagues strive to always deliver outstanding care – and we care about our talented teams too, supporting them in their professional and personal growth. We are committed to developing people that work for us through robust career pathways, CPD and post graduate programmes. Throughout your career, HC-One will invest in you with great opportunities to progress into regional and national roles.
Safeguarding is everyone’s responsibility and therefore it is important that you are able to recognise the signs which may indicate possible abuse, harm or neglect in its different forms and know what to do if there are any concerns. All colleagues are required to attend safeguarding training appropriate to their role and to undertake additional training in associated areas. You also have the ability to seek appropriate advice and report concerns, including escalation if action is not taken.
We’ll provide full training, so it’s a great opportunity to learn something new. In return, you will enjoy access to a huge variety of benefits and services to support your physical and psychological well-being and throughout your career as a Night Care Manager we will invest in you and you will enjoy additional support and benefits including:

- Higher than average pay rates
- Paid Enhanced DBS/PVG
- Free uniform
- Company pension scheme
- 28 days annual leave inclusive of bank holidays
- Life assurance cover for all colleagues
- Award-winning learning and development and support to achieve qualifications
- GP online - a service providing around the clock GP consultation via an interactive app - available to you and your children under 16
- An opportunity to learn from experienced colleagues as part of an outstanding and committed team
- Colleague discounts – Access to over 1600 high street discounts including carefully selected discount partners
- Wellbeing - free of charge access to an independent and confidential Employee Assistance Programme. This gives Colleagues and their family access to 24/7 365 support for a whole range of issues including physical, mental and financial issues
- First-rate working environment in a purpose-built luxury home
- Free onsite car parking and close to local transport links
- Refer a friend scheme

Job Title: Specialist Support Practitioner
Location: East London
Hours: 36
Salary: £28,298 - £29,911 inclusive of London Weighting
Contract Type:
Waltham Forest College has been rated ‘Outstanding’ by Ofsted following its most recent inspection and has distinguished itself as one of only 15 General Further Education Colleges across the country to achieve the prestigious ‘Outstanding’ rating. As an Anchor Institution, Waltham Forest College serves its local and regional communities across North and East London exceptionally well and has been successful in driving aspiration and achievements for its students and wider communities.
We believe that our employees are the heart of the organisation and having the right people in the right place, with the right skills is the key to our success. We are looking for committed individuals who are passionate about working in an aspirational and high performing college and dedicated to contributing to an outstanding experience for our learners
We’re looking for a Specialist Support Practitioner. The main duties of the role are to coordinate and plan specialist support for students with SEND and additional needs, including behaviours that may challenge. Experience in the role is necessary, as is a flexible proactive approach, and a thorough demonstrable knowledge of Safeguarding and Professional Boundaries. You will be up to speed on the SEN Code of Practise and other useful legislation. The most vital attributes are enthusiasm, flexibility, patience, and a sense of humour!
What’s in it for you?
We offer the opportunity to help develop your skills and knowledge in a friendly team environment, plus a range of benefits including a career average pension scheme, employee assistance programme, enhanced sick pay, NUS Employee discount, free onsite parking, cycle to work scheme and Sodexo benefits scheme.
Equality, diversity and inclusion
We are committed to creating and promoting a diverse and inclusive workforce that better reflects the wider community we support.
Safeguarding
We are committed to safeguarding and promoting the welfare and safety of our students and expect everybody working for the College to share this commitment. We actively seek DBS clearance checks for applications of employment as part of our safeguarding procedures. In line with KCSIE 2024 and Safer Recruitment principles the college reserves the right to conduct online searches of shortlisted candidate.
Closing Date: 24 November 2024
Interview Date: 4 December 2024
*Please apply as soon as possible as applications
will be considered upon receipt; we reserve the right to interview before the closing date*.

DUTIES AND RESPONSIBILITIES Identify and undertake business development projects for the surgical service within the directorate working with other departments to ensure service delivery and improved productivity is supported by robust business cases and options appraisals. To support the clinical lead and the service manager in the management and development of a wide service portfolio and to deputise for the Service Manager and Directorate Operations & Performance Manager where necessary. To support the delivery of high quality, cost effective provision of these Services to the Trust, local Primary Care Trusts and the health community. To ensure that performance targets for these services are effectively monitored and achieved. This will include the identification of risks and actions required to mitigate such risks to ensure timely delivery of the objectives. Support services through the production of effective systems and procedures which enable the delivery of services and reporting of activity information by operational staff, linking, where necessary with other departments to co-ordinate arrangements and continuous improvements. Provide teams with information about performance and systems and ensure that such information is clearly understood to develop ownership and commitment to service delivery. Maintain adequate controls on expenditure through the implementation of good budgetary practice for designated staff through effective monitoring. General troubleshooting and dealing with departmental matters and correspondence not dealt with elsewhere. Delegated responsibility for managing budgets on behalf of the Service Manager where appropriate. Investigate complaints and clinical incidents relating to the service, ensuring that they are appropriately managed and necessary action taken, including changes in working practices implemented, where required. Attend appropriate meetings ensuring the views of the department are conveyed and actions are implemented. Work closely with other managers to introduce new processes and improvements within the department, division and across the Trust. Financial Management & Business Planning Holds delegated budgets Authorised signatory for payments Undertakes day to day budget management duties, including monitoring spend against surgical budgets Develops and monitors schemes and action plans to implement cash-releasing efficiency savings targets. Develops and advises on business cases to enable services to remain financially stable and responsive to the demands placed upon them. Performs detailed and complex option appraisals in order to inform decision making process, to include redesign of service, capital projects. Ensures organisational procedures are deployed across department for control of activities against budget Ensures that departments work to achieve organisational effectiveness and deliver services within available resources Uses and analyses financial information systems to ensure robust financial monitoring and budgetary performance, analyses complex financial queries or discrepancies in budget Human Resource Management Manage the administration processes for the recruitment and selection of staff (including setting up the interviews & completing the necessary paperwork for the eventual appointments) and induction process Manage the administration processes for temporary cover for annual leave, vacant posts and exceptional cover, for example, for sickness or maternity leave ensuring a smooth transition is maintained at all times To lead, supervise and manage staff to ensure that work is done effectively, efficiently and on time Handle any concerns of supervised staff relating to both personal and departmental matters and aim to find solutions Manage sickness absence in accordance with the policy for the Management of Sickness Absence; undertake return to work interviews Identify staffing needs necessary to support new and increasing workload of the directorate Regularly assess existing posts within the department, make changes when necessary to assure levels of service and implement more efficient ways of working. Policy and service development Works within broad organisational and professional policies Suggests changes to and implements policies and procedures with regards to surgical capacity management, the consequences of which impact on other areas Develops policies regarding effective surgical demand and capacity management particularly in relation to the management of performance targets Contributes to the development and implementation of long term plans and policies for continued development of the peritoneal tumour service Information Management Assisting the Clinical Director/Clinical Service Manager with information to support reporting requirements, such as cancer targets. To support, where necessary, preparations for external reviews and quality assurance programmes. Co-ordinating responses to consultation documents and special initiatives Support the development of strategic plans for the clinical development of departments Liaise with the Information and Data Quality Team regarding patient waiting times and investigate and resolve any potential waiting time breaches. Equality and Diversity To recognise the importance of peoples rights and interpret them in a way that is consistent with Trust procedures, policies and legislation. To challenge behaviour that infringes the rights of others. To identify and take action where necessary to address discrimination and oppression Health & Safety Monitor and maintain health, safety and security of self and others in own work area Identify and assess potential risks in work activities and help others in how to manage these risks appropriately Act a role model and work within legislation and Trust procedures on risk management Take immediate and appropriate action including supporting others to manage risks in relation to adverse incident reporting via hospital incident reporting system Identify training needs in health and safety whilst identifying appropriate resources Additional Requirements Attend meetings ensuring the service views are conveyed on appropriate matters, such as clinical governance, risk management meetings and ensure issues are brought back to the directorate and division for further discussion. Follow risk management procedures at all times including the identification, assessment and management of risk within the division. To abide by all Trust policies and procedures To be responsible for own professional /personal development. This job description is not intended to be exhaustive but reflects the main responsibilities of the post holder. Other duties may be required from time to time, which are commensurate with the grade of the post. This job description is subject to regular review and appropriate modification

Head of Operational Support

Contract Type - Permanent
39 hours per week

Employment Type - Full Time

Clermont Hotel Group offers a rich and diverse portfolio for a range of guest needs, and helps employees forge lasting and successful careers in hospitality. An experienced hospitality company, we offer a warm, guest-centred experience - but we are, at our heart, a people company and strive to connect personally with our guests, partners, investors, and colleagues to create an extraordinary experience for all.

Clermont Hotel Group encompasses unique brands, offering something different for everyone, across our 16 hotels and 5,000+ bedrooms, not to mention our 120+ meeting and event spaces across the capital.

The Role

Reporting to our COO, this role will be responsible for the operational support functions of Food and Beverage, Guest Experience, Security, Health and Safety and Maintenance. This includes how they support and integrate with the hotels in terms of providing guidance, support and technical assistance where required, in order to deliver all areas of the Compass dashboard and to remain compliant.

In addition, the Head of Operational Support will:

* Work closely with Procurement through tendering processes, and subsequent review meetings, in order to ensure that SLA's are being delivered and that hotels are achieving best value. Specifically supporting on the management our third party Housekeeping suppliers

* Work closely with Head of Operational Finance to explore opportunities for cost efficiencies across all lines of the P&L including labour modelling

* Contribute to various operational projects across the business, including being Project Sponsor where instructed by the Chief Operating Officer or Head of PMO

* Ensure that, alongside the brand team, the Brand Operating Standards for each brand are continually reviewed and updated to drive consistency and guest satisfaction, measured on a regular basis, whilst maintaining adequate brand differentiation

* Be the Pillar Lead for the Greener Futures element of the Clermont Hotel Group ESG strategy, which includes chairing quarterly Greener Futures meetings with a focus on Energy, Waste, Water and Carbon initiatives

* Support the Chief Operating Officer in ensuring that robust FF&E plans are in all assets and are being executed on a timely basis

What we look for

* A proven track record of delivery within multiple Hotel General Management roles and ideally in an environment with a strong Food and Beverage focus
* Experience of developing and implementing an effective strategies
* Demonstrable and proven experience of working commercially, creatively and operationally within the hospitality industry
* Experience of working with and influencing key stakeholders to deliver outstanding results

What's in it for you?

* Great development opportunities

* Discounted rates on hotel rooms, food and drink across the Clermont Hotel Group

* Interest free season ticket loans (conditions apply)

* Access to a 24/7 Employee Assistance Program

* Pension and Healthcare Schemes

* Wagestream - get access to earned salary before payday

* Paid volunteering days

* Generous recommend a friend scheme

* Apprenticeships and accredited qualifications up to Level 7 (Master's Degree equivalent)

* Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal

* Great Recognition program

* ...and many more!