Total 1,037 Customer Service job vacancies in Newcastle upon Tyne

Date Posted:
Country: Australia
Location: LOC : Unit 6/13 Channel Road, Mayfield West NSW , Australia

At Otis, it?s our people that make us different. Join the Otis family where collaboration, innovation and empowerment help each individual and the company reach new heights. 
Come and join OTIS today and be part of the Forbes World's Best Employers.
About You
You will manage all administration duties across the NSW Northern Region, including the Newcastle and Northern NSW Regions.
This role would suit a strong all-round administration officer with solid time management skills. The role is key to the region's success and business outcomes. This is a permanent role based in Newcastle.
Key Responsibilities

Raising PO?s & Actioning Work Orders
BWOC Timesheets
Customer Portals
Staff Inductions Site Tasks
Safety Web Management Support
Open T, Close T & Invoice

... Click here to view more detail / apply for NSW Northern Region Service/Construction Administrator ? Newcastle

Job Purpose
To enable the Company to achieve the agreed contractual standard of service required by completing initial training in the workshop reconditioning wheelchairs to gain essential product knowledge. On completion of initial training this will enable you to work out in the field delivering, collecting, repairing and servicing wheelchairs. The expectation is that once fully trained the majority of jobs will be completed on a first-time fix basis. Initially the workload will consist of manual wheelchairs but as more experience is gained and with further workshop training electric wheelchairs will also be included into your work schedule.

Key Responsibilities
1. Delivering and collecting wheelchairs to and from service user’s homes and NHS departments, ensuring at all times that the Company Infection Control Policy is followed.
2. Servicing and repairing wheelchairs in the field with the aim of achieving a first time fix whenever possible.
3. Ensure all paperwork relating to each job is read carefully and completed with all the necessary information regarding parts used and action taken written onto the job card to enable the administration team to accurately update the data base.
4. Ensure any PPE supplied for use in carrying out your duties is used as instructed.
5. Observe all regulations covering the driving and use of the Company vehicle on the public highway and be aware of employee responsibility under the Health & Safety at Work Act.
6. Keep the vehicle you use in a tidy state and ensure stocks of all necessary parts are replenished each day.
7. ensure the vehicle safety check and the van check sheet are done each week
8. Maintain a professional customer service attitude and always use discretion when dealing with all service users and other agencies, always wear your uniform and identification badge, and ensure the uniform is kept clean and laundered at all times.
9. Prioritise and organise your workload, referring to Line Manager as and when appropriate
10. Be responsible for the maintenance and safe keeping of all tools and equipment provided by the Company as outlined in the Company handbook.
11. Agree to undertake all training offered that is necessary to maintain the skills required for this role.

Skills and Qualifications
1. Full UK driving licence
2. Successful enhanced CRB check
3. General workshop knowledge
4. Basic mechanical knowledge
5. Basic electrical knowledge including 12v/24v D.C. systems
6. Able to move and handle loads and equipment safely
7. Experience of face to face customer contact.
8. Previous delivery driver experience
9. An awareness and understanding of people with disabilities
10. Flexible approach to working conditions and working environment change.
12. Ability to use own initiative within set boundaries of the role.
11. Ability to use a mobile phone to relay photographs
12. Good written and verbal communication skills.
13. Ability to relay clear instructions to clients.

Physical demands of the job
1. Moving and handling of equipment and accessories following handling guidelines
2. Standing at a bench to work
3. Kneeling/crouching
4. working in confined workspace if the job necessitates (installing/repairing equipment in small areas)
5. Use of ramps and any other agreed moving equipment.

Most challenging part of the role
1. Flexible working/responsive to changing priorities as set by Line Manager or Customer Service team
2. Committing to being available for short notice overtime necessitated by emergency response requirements
3. Responsibility of out of hour’s duties.

Health and Safety
The post holder is required to take reasonable care for his/her own health and safety and that of other persons who may be affected by his/her acts or omissions. The post holder is also required to co-operate with supervisory and managerial staff to ensure that all relevant statutory regulations, policies, codes of practise and departmental safety procedures are adhered to, and to attend relevant training programmes.

Prevention and Control of Infection
The prevention and control of infection is an integral part of the role of all Ross Care personnel. Staff members, will contribute to the prevention and control of infection through standard infection control practises and compliance with the Company infection control policy


Ross Care is committed to promoting and embedding equality, diversity and inclusiveness and expects that the post holder will actively promote and engage this commitment in all that they do. The post holder should ensure that in all their behaviours, attitudes and working they recognise and take account of the health needs and rights of all sections of the community including ethnicity, disability, gender, age, sexual orientation and religion/belief. The post holder will be expected to engage the service users, other agencies and the public where relevant and adhere to the Company’s policies and procedures governing zero tolerance to discrimination, harassment, bullying, stereotyping and prejudicial treatment.

As part of a team, support the Customer Service Team Leader in delivering a consistently high level of service to users and the wheelchair service team and ensure administration is completed in an accurate and timely manner.


1. Answering the telephone and inputting any relevant information from the telephone call into the database on the computer.
2. Develop strong relationships with the Wheelchair service team.
3. Update computer records for reconditioned wheelchairs.
4. Raising job cards on the computer system and ensuring all details are correct and ready for the engineer to carry out the visit to the service user.
5. Contact service users to arrange visits by the engineer for repairs, collections and deliveries.
6. Filing of all relevant paperwork and job cards, setting up and maintenance of filing systems as and when required.
7. Ensure any PPE supplied for use in carrying out your duties is used as instructed.
8. Maintain a professional customer service attitude when dealing with all service users and other agencies.
9. Import and export data from Wheelchair service onto Ross care database.
10. Observe all regulations covering the confidentiality of the service user information accessed in undertaking the role.
11. Agree to undertake all training offered that is necessary to maintain the skills required for this role.


1. Computer literate
2. Good communication, verbal and written
3. Experience of invoicing and accounts procedures
4. Experience of working within a service provider industry
5. Flexible approach to working conditions and working environment change
6. Self-motivated and enthusiastic worker






During the course of the work involved with this position, the role will become party to confidential information including service user information. It is of paramount importance that all information is kept on a private and confidential basis and not disclosed to any other person.


This role involves contact with vulnerable people and access to their records and therefore it will be necessary for the company to obtain a satisfactory CRB check on all staff employed in this role.


Ross Care is committed to promoting and embedding equality, diversity and inclusiveness and expects that the post holder will actively promote and engage this commitment in all that they do. The post holder should ensure that in all their behaviours, attitudes and working they recognise and take account of the health needs and rights of all sections of the community including ethnicity, disability, gender, age, sexual orientation and religion/belief. The post holder will be expected to engage the service users, other agencies and the public where relevant and adhere to the Company’s policies and procedures governing zero tolerance to discrimination, harassment, bullying, stereotyping and prejudicial treatment.

Please see the attached supporting document which contains more and person specification information about the role.

Protective Care Group are looking for our next Support Workers who are committed to supporting the children and young people in our care by cultivating a safe, caring and loving environment.

Our young people have faced incredibly challenging beginnings in life. As a result of their past trauma, they are now navigating not only the complexities of being a teenager but also the difficult process of healing and understanding their experiences. This does often result in some very challenging behaviour therefore you must be comfortable with behaviours and needs such as absconding, self-harm, sexualised behaviour, attachment disorder, trauma, criminalisation and physical violence.

While this role can be challenging, it’s also incredibly rewarding and, most importantly, FUN. Our young people love getting out and being active—we’ve spent days hiking, kayaking, playing football, cooking nutritious meals and enjoying pamper nights. If a young person wants to do something, it’s our job to ensure it happens safely and with care.

Considerations before applying:

-You will be placed in a team anywhere within the North East of England so flexibility in travel and staying away from home is essential.
-A full UK manual driving license is a requirement for this role, our young people like to get out and about!
-We adopt a flexible approach to working as all of our young people are different. Shifts will typically follow a 4 on, 4 off pattern, including both 12 hour day and 12 hour waking night shifts, often your day shifts will be followed by a sleep in.

Requirements
-If you hold a Level 3 qualification in Child and Residential care (or a suitable alternative) that's a bonus but for the right person, we will support you in obtaining this.
-If you have an outgoing personality, are willing to get stuck in and have fun, this could be the perfect role for you!
-An understanding of trauma and its effects on behaviour will be an advantage but training will be provided.
-Understanding of what safeguarding means and the importance of safeguarding within this role.
-Full right to work in the UK and a valid UK manual driving license.

Benefits

The ultimate reward for this job is knowing that you’ve made a difference to a young person’s quality of life and future prospects, but our Support Workers also benefit from:

-Security - PAYE role, so no need to worry about consistency of shifts and pay
-Remuneration - competitive basic salary of £32,000 plus uplifts for each shift you work with a young person and for sleeping nights, paid annual leave, company sick pay, company pension
-Investment in you - training you need to do your role well, including paying for you to complete your NVQ Level 3 in Residential Childcare if you do not already have it, progression plan and training to help you get to where you want to be
-Dedicated wellbeing support from management, internal Wellbeing Specialist and free confidential counselling services
-Active and generous refer a friend scheme

Protective Care Group are looking for our next Support Workers who are committed to supporting the children and young people in our care by cultivating a safe, caring and loving environment.

Our young people have faced incredibly challenging beginnings in life. As a result of their past trauma, they are now navigating not only the complexities of being a teenager but also the difficult process of healing and understanding their experiences. This does often result in some very challenging behaviour therefore you must be comfortable with behaviours and needs such as absconding, self-harm, sexualised behaviour, attachment disorder, trauma, criminalisation and physical violence.

While this role can be challenging, it’s also incredibly rewarding and, most importantly, FUN. Our young people love getting out and being active—we’ve spent days hiking, kayaking, playing football, cooking nutritious meals and enjoying pamper nights. If a young person wants to do something, it’s our job to ensure it happens safely and with care.

Considerations before applying:

-You will be placed in a team anywhere within the North East of England so flexibility in travel and staying away from home is essential.
-A full UK manual driving license is a requirement for this role, our young people like to get out and about!
-We adopt a flexible approach to working as all of our young people are different. Shifts will typically follow a 4 on, 4 off pattern, including both 12 hour day and 12 hour waking night shifts, often your day shifts will be followed by a sleep in.

Requirements
-If you hold a Level 3 qualification in Child and Residential care (or a suitable alternative) that's a bonus but for the right person, we will support you in obtaining this.
-If you have an outgoing personality, are willing to get stuck in and have fun, this could be the perfect role for you!
-An understanding of trauma and its effects on behaviour will be an advantage but training will be provided.
-Understanding of what safeguarding means and the importance of safeguarding within this role.
-Full right to work in the UK and a valid UK manual driving license.

Benefits

The ultimate reward for this job is knowing that you’ve made a difference to a young person’s quality of life and future prospects, but our Support Workers also benefit from:

-Security - PAYE role, so no need to worry about consistency of shifts and pay
-Remuneration - competitive basic salary of £32,000 plus uplifts for each shift you work with a young person and for sleeping nights, paid annual leave, company sick pay, company pension
-Investment in you - training you need to do your role well, including paying for you to complete your NVQ Level 3 in Residential Childcare if you do not already have it, progression plan and training to help you get to where you want to be
-Dedicated wellbeing support from management, internal Wellbeing Specialist and free confidential counselling services
-Active and generous refer a friend scheme

Company: Service Care Solutions
Trust: Newcastle Upon Tyne Hospitals NHS Foundation Trust
Location: Freeman Hospital, Newcastle upon Tyne, NE7

Position: Cook
Specialisation: Catering

Shift Pattern: Early & late shifts across 7 days (Rotational)
Pay Rate: £14.24ph

About Us: Service Care Solutions is a leading healthcare recruitment agency specialising in connecting dedicated healthcare professionals with enriching opportunities.

Responsibilities:

• Plan own work on a day-to-day basis.
• Plan, prepare and cook a wide range of dishes with different timings / methods to meet tight deadlines.
• Demonstrate flexibility to work within the diet bay (producing specialised diets) or any other area of the department if needed.
• Provide food that complies with national nutritional policies and food hygiene standards.
• Ensure timely plating and delivery to patient area.

Qualifications and Requirements:

• Fully enhanced DBS
• NVQ Level 3 in food preparation & willing to work to Level 4
• Food hygiene qualification

Benefits:

• Weekly pay
• Free training
• Fully enhanced DBS check provided free of charge.
• Competitive pay rates
• Exceptional referral bonuses
• Specialist consultants offering single point of contact.

Rate Breakdown
£14.24ph LTD | £13.08 PAYE Inclusive of holiday pay

We offer a £250 bonus for starting a contract with SCS.

Furthermore, if you know anyone looking for work and you refer them across, we offer a £250 referral bonus per person.

If this role is of interest to you, please respond to this advert with an up-to-date copy of your CV, contacting Chloe on 01772 208963 or chloe.akeroyd@servicecare.org.uk.

When you join Signature as a Regional Care Assistant, you have flexibility and all the benefits of a permanent employee! Work shifts that are suited to your needs, get your travel expenses paid and get the very best pay rates – in addition, you also get the best holiday allowance in the sector.

As a Regional Care Assistant, you will be flexible and available to travel across our home portfolio. You will be responsible for delivering person centred care to our residents, promoting their independence, dignity and overall wellbeing at all times. You will be providing care that is directly in line with the resident\\'s care plan; assisting them with their mobility, food and fluid intake, personal care, resident-led activities and so much more. If you want to make a real difference and be part of an extraordinary family who share the same vision and values as you then this role is perfectly suited to you.

Although you don’t need experience to become a Regional Care Assistant, you must show kindness, compassion and empathy in all that you do. It is a requirement to have good written and verbal communication skills and basic IT skills. An NVQ Level 2 in Health & Social care is a big advantage.

Travel Requirements

You must have a full UK driving licence and daily access to a reliable vehicle as this position will require travel to a number of our luxury care homes including the list below:

Signature at Weybridge - Weybridge KT13 0HY

Signature at Coombe Hill Manor - Kingston-upon-Thames KT2 7EQ

Signature at Banstead - Banstead SM7 3AG

Signature at Reigate Grange - Reigate RH2 9DB

Signature at Ascot - Ascot SL5 7LD

Signature at Farnham Common - Farnham SL2 3GH

Your travel expenses will be covered by us - 45p per mile by car

You will be working as part of a team with a small resident to staff ratio enabling the highest standards of care to be delivered. You can expect to be committed too, invested in and supported throughout your journey with us.

You’ll be part of a caring, supportive team with exciting career development opportunities, and flexible full and part-time hours, when you join Signature Senior Lifestyle as a Care Assistant at our luxury care and nursing home in Kingston upon Thames.

We’ll need you to bring your compassion and uniqueness to this role. Your days as a Care Assistant will be varied, interesting and rewarding, from general care right through to specialist dementia care. You’ll assist residents with washing, dressing, eating, drinking and getting around. You’ll help them make their apartments feel like home. You’ll enjoy their favourite activities with them, like bingo, shopping and live music. You’ll develop strong relationships with the individuals you work with, and their families.

You’ll be respectful of residents’ choices, dignity and independence, always. You’ll also be integral to developing residents Care Plans, which includes being aware of any specialist support needs.

We are kind and compassionate. Positive and resilient. Proactive and organised. Honest and accountable. Passionate and keen to develop. If this sounds like you, you’ll fit right in.

You don’t need experience to become a Care Assistant, just good written and verbal communication, and some IT skills. An NVQ Level 2 in Health & Social care is a big advantage.

Whats on Offer  

Unique opportunity to join an Aged Care provider at a pivotal time of growth and transformation
An attractive remuneration package and benefits will be offered to the successful applicant, including Not-for-Profit salary packaging.
An influential and critical leadership capacity, key member of the executive leadership team

 The Opportunity   The role will be responsible for the provision of quality Aged Care services across nine Residential Aged Care facilities. Reporting to the Diocesan Chief Executive Officer; The Executive Director Residential Aged Care will provide strategic leadership and:  

Develop succession plans to ensure strong future leadership of the Residential Aged Care portfolio.
Ensure a staff focus on quality, client-centered approaches, and resident satisfaction.
Lead the delivery of clinical care services within best practice clinical governance.
Maintain accreditation and funding levels to ensure the future viability of

... Click here to view more detail / apply for Executive Director Residential Aged Care

Job Title: Youth Justice Practitioner
Location: Kingston and Richmond
Pay Rate: £26.00 per hour (PAYE) / £32.21 per hour (Umbrella)

About the Role:
Service Care Solutions is assisting Achieving for Children (AfC) in recruiting a Youth Justice Practitioner. The successful candidate will work within the Targeted Youth Support Service, focusing on preventing and reducing offending by young people. This role involves managing a caseload, supporting young people and families, and working closely with local partners to ensure effective interventions and support.

Key Responsibilities:

• Manage a caseload of young people referred by the Police or court orders.
• Conduct holistic assessments to develop intervention plans.
• Support young people and families in addressing needs related to offending behaviors.
• Act as a Court Officer, including covering occasional Saturday court.
• Work restoratively, promoting welfare and desistance for young people in the criminal justice system.

Qualifications and Experience Required:

• Professional qualification in Children and Youth, Social Care, or Probation (Level 4 or above).
• Experience working with young people involved in offending behavior.
• Strong understanding of Youth Justice National Standards, court processes, and relevant legislation.
• Skills in writing court reports, risk management, and public protection.

Application Contact:
For more information or to apply, please contact Lewis Ashcroft at Service Care Solutions at Lewis.Ashcroft@servicecare.org.uk

Service Care Solutions are working with a Leading Gambling Support Charity to find great candidates to join their Service.

This Gambling Support Charity has been running for a number of years and has helped support people with addictions, this including gambling addictions. They are looking for candidates who can adhere to the values. These values being Respect, Quality, Integrity, Partnership, Empowerment and Commitment.

As a Gambling Support Practitioner it will be your role to provide advice and support to clients using using the service and help them along their recovery journey.

Main responsibilities and duties of a Gambling Support Practitioner

- Facilitate referrals, provide advice / guidance, assessment, brief and structured interventions, and group programmes to individuals experiencing difficulties with gambling.

- Provide advice and support to colleagues providing support to individuals about their gambling behaviour.

- Engage key stakeholders, publicise the work of the service, and recruit community partners.

- Provide advice, screening, brief and comprehensive assessments.

- Develop and support a network of Community Champions for gambling related harm.

- Maintain up to date knowledge of community services across designated areas, mapping the stakeholder landscape to identify key opportunities and organisations.

The Perfect Candidate for the Gambling Support Practitioner role will have the following experience

- Working in a multi disciplinary setting / across multi-disciplinary teams

- Working with vulnerable people

- Experience of providing 1 - 1 interventions

- Ideally, experience of working with those affected by Gambling Harms or any addiction.

Essential Criteria

Candidates must hold a minimum level 4 qualification in a relevant field i.e. health and social care, social work, education, community, mental health, health promotion or equivalent
and
be capable of independent travel across the Tyne and Wear region.

Benefits for working for this Charity

- Great job satisfaction, you will be helping people on their recovery journey!

- Shorter hours but this doesn't effect pay, 35 hours per week.

- Working as part of dedicated team!

Please APPLY NOW if you are interested in this role but clicking apply or by sending your CV to Paul Rimmer - paul.rimmer@servicecare.org.uk

The Role -

As Community Engagement and Development Lead you will raise awareness of the subject of problem gambling and promote the service within a variety of settings across the North East region.

Working across the North East region you will deliver training to help members of the public, local communities and professionals to identify problem gambling and ensure understanding/ awareness of referral and signposting pathways into the Gambling Treatment Service; actively plan and deliver community campaigns; provide advice, brief and extended brief interventions in a range of settings and develop and support a network of Community Champions for gambling related harm

Main responsibilities / duties -

The role involved leading on the development and delivery of the Gambling Service community provision across the North East the post holder will:

• Engage key stakeholders, publicise the work of the service, and recruit community partners.
• Deliver training to help members of the public, local communities and professionals to identify problem gambling and ensure understanding/ awareness of referral and signposting pathways into the Gambling Treatment Service.
• Develop and support a network of Community Champions for gambling related harm
• Actively plan and deliver community campaigns including distributing materials, facilitating drops ins and running public stalls/stands.
• Provide advice, brief and extended brief interventions in a range of settings across the North East.
• Bring together colleagues, peers, communities, and neighbours with different lived, learnt and practised experience to share, learn and collaborate together.

The Perfect Candidate -
The perfect candidate should have experience working within a Gambling or Addiction setting with good knowledge in this area. Some experience delivering training/ groups is desirable.

Essential Criteria -

Candidates must hold a minimum level 4 qualification in a relevant field i.e. health and social care, social work, education, community, mental health, health promotion or equivalent and be capable of independent travel across the North East region.

Your new role In this position, you'll play a vital role in creating an inclusive and supportive learning environment. You'll work closely with students needing extra help, assist teachers in planning and delivering lessons, and encourage positive behaviour and a love for learning. Additionally, you'll handle some administrative tasks and engage in professional development to enhance your skills. Your dedication and passion for education will significantly impact students' lives, helping them reach their full potential.
What you'll need to succeed
To succeed in this role, you'll need a Level 3 Teaching Assistant qualification, demonstrating your knowledge and skills in supporting students and teachers. Strong communication and interpersonal skills are essential, as you'll be working closely with students, teachers, and parents. Patience, empathy, and a genuine passion for education will help you connect with students and foster a positive learning environment. Additionally, organisational skills and the ability to manage multiple tasks will be crucial in handling both instructional and administrative duties effectively.
What you'll get in return
In return for your dedication and hard work as a Learning Support Assistant, you'll have access to ongoing professional development opportunities to enhance your skills and advance your career. You'll be part of a supportive and collaborative team, working in a positive and inclusive environment. Additionally, you'll have the satisfaction of knowing that your efforts are making a significant difference in the lives of students, helping them to achieve their full potential.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Creative Support is a national, fast growing not-for-profit organisation providing support to individuals with a wide range of care needs. We are looking for warm and caring individuals to join our friendly staff team in South Shields, South Tyneside.
You will support adults with a learning disability to live full, fun and active lives. No experience is required as full training is given. You will have skills in positive communication, engagement and will be able to demonstrate unconditional positive regard for the people we support. You must be able to follow agreed guidelines and work positively within a consistent, mutually supportive team ethos.

Support Worker duties:

• Providing person-centred care and support to reach personal goals
• Support with personal care and medication
• Attend appointments
• Support with meals, prepping and planning
• Ensure access to local activities and participation in the local community including trips out locally, supporting with events held within services and promoting local social opportunities.

Benefits of working with Creative Support:

• A one-off bonus of £100 upon successful completion of the 4-month probationary period
• Competitive pay and a pension with company contribution and 28 days annual leave
• Company paid enhanced DBS for all staff
• Free employee support programme
• All our staff are supported 24/7 by our out-of-hours teams
• Support to complete the nationally recognised Care Certificate and Social Care Diploma

Vacancy Reference Number: 79265

Applications for this role must be submitted via the Creative Support website using the above vacancy reference number

Full training is provided, as is the opportunity to work towards QCF Diploma in Health and Social Care. Benefits of working with Creative Support include a probationary bonus, pension contributions, 28 days Annual Leave and company paid enhanced DBS.

We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold awarded. SVC: SMNS

We can only accept applications from candidates who are located in and eligible to work within the UK. – This post will not be open to Sponsorship under the UKVI scheme