Total 45 Customer Service job vacancies in OXFORD, OX4 2ZY

Receptionist, Malmaison £11.75 per hour Full time Malmaison Oxford

We are looking for a friendly, passionate and energetic receptionist to join the team at Malmaison.

You will be the face of our hotel, get paid for doing what you love, get loads of perks and benefits, learn something new and make a career for life with Malmaison.

You must have a natural hospitality charm and a passion for service. You will strive to make our guests experience with Malmaison the best it can be whilst dealing with queries of all shapes and sizes.

As Receptionist you are the first and last person our guests see, you set the tone for the visit and you can ensure that everything has gone above and beyond before they leave.

High standards will be second nature to you? You love people and making guests smile everyday knowing you have delivered celebrity service? You want to be part of something different, working with the best food, drink and a brand you will be proud of?

At Malmaison we create memories that the guest will never forget. This could be the next step for you into a Supervisory position within Malmaison – we actively encourage internal development and progression, Onwards and Upwards.

We actively encourage internal development and progression and Malmaison is on target to have 100 new apprentices in the business by year end. Candidates for this position would be given the opportunity to enroll on our apprenticeship scheme after they have completed their probationary period.

In addition to competitive rates of pay we offer:

• Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms available from £65 per night.
• Discounted Friends and Family Room Rate with 50% off best available rate.
• 35% off your bill when you dine in our Brasseries and Bistros
• Fully funded Apprenticeship programmes that support you in developing your career
• High Street Discounts on a range of high street shops, experiences, holidays and much much more
• Cycle to work scheme – save up to 40% on a wide range of bikes
• Healthcare Cash Plans - dental, optical, medical and more available from £5 per month
• Referral schemes that pay up to £1500 (just for getting your mates jobs!)
• A decent uniform that doesn’t make you look like an extra from a 70s TV sitcom.
• We have a Wellness & National Campaign Days Calendar which promotes and encourages activities like – Pay Day Lunches/Treats, National Popcorn Day, Mental Health Awareness week and more
• We work with Wagestream giving instant access to your pay as it’s earnt. Wagestream is a tool for everyday life that lets you get paid your way by letting you track your wages in real time, stream up to 50% of the money you’re already earned, learn easy tips to manage your money better and save direct from your salary
• We offer a Loyalty Bonus that pays up to 50% of your monthly salary every 6 months – just for doing your job * subject to terms and conditions*
• We also offer complimentary stays on your 1st, 3rd and 5th anniversary with Dinner, Bed & Breakfast
• We are a proud sponsor of The Brain Charity, helping people with all forms of neurological conditions to lead longer, healthier, happier lives.
• Employee Assistance Programme – free, confidential advice available 24/7 to you and your family

Our Sustainability Goals:

• 100% of our electricity is generated using renewable energy with most of it coming from Wind Farms around the UK
• We recycle a minimum of 70% of the waste from our hotels. This target is achieved by everyone I the hotel focusing on the waste we produce and is championed by our Sustainability Council who work on project year round
• We have moved to a chemical free cleaning system in our bedrooms and public areas and an enzyme based eco-friendly system for our kitchens.
• Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace

Interested?? Click Apply Now

Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

Proud member of the Disability Confident employer scheme

We are looking for an enthusiastic, adaptable person keen to work as part of the mortuary team toassist in the provision of an efficient and smooth-running mortuary and post mortem service to the Trust and HM Coroner . The work will be based mainly in the mortuary but may may also involved limited work in the histology laboratory.

You will participate in receipt and release of the deceased, storage of personal effects, data entry for recording all deceased, administration tasks associated with receipt, release and post-mortems, telephone communication with a wide range of service users, sample handling, waste disposal, cleaning and other general mortuary duties.

This post is not suitable for sponsorship.
Mortuary and laboratory tasks:
• Receipt and release of the deceased across three sites – John Radcliffe and Churchill hospitals in Oxford, and the Horton Hospital, Banbury
• Liaising with funeral directors, bereavement officers, coroner’s officers, pathologists and laboratory staff by telephone and email
• Participating in an on call service at the weekends to assist tissue services - identification of deceased with tissue services, moving deceased to post-mortem room for organ retrieval by tissue services
• Dispatch of biological samples to testing laboratories
• Scanning of paperwork (archival storage of patient request forms and for digital pathology)
• Filing of departmental slides, blocks and specimens to ensure regulatory compliance
• scanning of slides for digital pathology (histology slides converted to digital image for pathologists to make a diagnosis instead of using a microscope)

The successful candidates will work as part of a multidisciplinary team and have a positive professional approach to the work. The ability to use computers is critical for daily work to ensure correct mortuary and laboratory records are maintained

Essential requirements: GCSE grade A-C / 4-9 in English and Maths and similar grades in science highly desirable.

Desirable requirements: Car and clean driving licence, previous relevant experience is desirable but not essential, as all necessary training will be provided.



Oxford University Hospitals NHS Foundation Trustis one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. Find out more here www.ouh.nhs.uk



The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.



Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.
PRINCIPLE RESPONSBILITIES

The post holder, under supervision, will be expected to carry out the following duties according to the appropriate Standard Operating Procedures and ensuring Health and Safety guidance is followed.

Kindly refer to attached job description and person specification


This advert closes on Tuesday 3 Dec 2024

Proud member of the Disability Confident employer scheme

A Vacancy at Oxford University Hospitals NHS Foundation Trust.


Patient administration underpins the patient journey and supports the clinical teams in delivering high quality patient care and can make a real difference to the patient experience.

Effective and efficient patient administration supports management through ensuring a high standard of data quality and by making the best use of capacity and resources.

The post holder has responsibility for the provision of a professional, comprehensive, and efficient administrative service, to support the delivery of high-quality clinical services under the supervision of the Senior Administrators.
• To provide primary administrative support to the clinical staff and all patients under their care.
• To ensure appointment requests received via the Preoperative Assessment email inbox are booked in line with the Trust’s Elective Access Policy.
• Open and prioritise incoming correspondence, ensuring supporting information is available when appropriate.
• Liaise with Inpatient and Outpatient Booking Teams to ensure effective pathway management and good working relationships.
• Maintain an accurate and current filing system in electronic record systems.
• Check in patients attending their Preoperative Assessment appointment, update patient details on EPR, print wristbands and put on patients explaining the process, checking name and date of birth.
• Ensure patients complete questionnaires where necessary.
• Request urine sample from patients that require one, offering guidance of testing location.
• Complete the clinic prep process ensuring everything is present for the patient’s appointment.
• Act upon queries from referrers, patients, and other relevant parties in liaison with clinical staff.

Oxford University Hospitals NHS Foundation Trustis one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.

We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.

These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via theOUH YouTube channel.
• Demonstrate high levels of customer care and be an ambassador for customer care within the Trust.
• Provide a robust administration function that underpins the delivery of a high-quality service and maintain effective working relationships with clinical, nursing, and administrative staff.
• Answer all telephone calls in a timely manner and action as appropriate.
• Maintain patient confidentiality at all times.
• Be flexible in your approach to work, such as covering other job roles at an appropriate grade or site, and to include varying working hours to ensure the service maintains a minimum level of cover during its core hours of 08:00 to 16:00.
• Use the Trust IT systems to register patients, make appointments, produce end of treatment letters, ensure that details are correct and ensure check in / check out of outpatient Demonstrate high levels of customer care and be an ambassador for customer care within the Trust.
• To support and contribute to on-going and future service development projects supporting continuous improvement of the services we provide.
• Any other duties at the request of the Senior Administrator/Service Manager, which may be needed to fulfil the objectives of the post, which are appropriate to the grade.


This advert closes on Tuesday 3 Dec 2024

Proud member of the Disability Confident employer scheme

To provide a comprehensive administrative support service to the Outpatients service in Oxford and our Network Renal units. To provide excellent customer facing service at all times at reception areas. To manage the referral and triage administrative process for E-Referrals. To provide clinic prep services to all clinics within the department.
1. Implement policies and procedures to maintain efficient department/office and filing systems to facilitate the smooth running of the administrative services.
2. Receiving and taking relevant action on telephone calls from patients, General Practitioners etc. Providing reassurance and support to patients and families by telephone and making judgements about finding appropriate solutions to problems, which requires the ability to be able to understand and explain basic medical procedures.
3. Responding to internal emails and Powerchart messages actioning them as necessary.
4. To support our Network Renal Units Milton Keynes, High Wycombe, Stoke Mandeville and Swindon when cross cover required.
5. Updating patient details and viewing events using Patient Administration Systems (EPR). Registering patients.
6. To liaise with other departments as required.
7. checking in and out patients, caching up clinics, managing missing follow up and deferred appointments,
8. Booking patient transport
9. Open or close the Outpatient department
10. Work independently making decisions within own role with minimum supervision.



Oxford University Hospitals NHS Foundation Trustis one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.

The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel
• Liaise with multidisciplinary team to assist the prioritisation of clinical procedures
• Book procedure arrangements into EPR and other systems at times appropriate to individual patient request, clinical priority and procedure & electro-medical equipment availability.
• Use knowledge of clinical procedures and booking systems to resolve appointment arrangement conflicts and minimise patient journeys for multiple procedures.
• Communicate politely and effectively enquiries from patients, healthcare staff, carers and others, courteously receiving patients and carers booked for outpatients or imaging services.
• Convey any changes to appointments sensitively with clear explanations for movement.
• Maintain high levels of customer service at all times delivering compassionate excellence
• Provide appropriate information and instructions to patients and carers and healthcare staff regarding clinical procedures.
• Enter relevant clinical and demographic information into clinical database system EPR or other PC based systems (E.G. Microsoft Access/Excel).
• Sorting incoming post and taking appropriate action
• Use knowledge of National and local waiting-time standards and liaise with clinical staff to ensure breach does not occur.
• Use appropriate EPR functions to locate and list patient appointment arrangements.
• Arrange patient transport/translators where appropriate in line with Trusts protocol.
• Take part in the covering of reception area welcoming patients and ensuring they are checked in and out of clinic in a professional and courteous manner.
• Ensure that all appointments are checked in/out and that appropriate coding is completed to ensure Trust income is secured.
• Ensure full patient clinic lists are updated and generated a minimum of 24 hrs prior to clinic
• Scanning medical reports and results, ensuring that these are recorded and filed promptly and properly within patient records.
• Contribute to the development, maintenance and implementation of local policies and operating procedures.
• As necessary and appropriate, demonstrates skills to junior administrative/clerical and clinical staffs.
• Contribute to the development and implementation of patient and staff surveys
• Participating in all mandatory training including all training regarding 18wk patient pathways management.
• Participating in the training of new and temporary staff.
• Maintaining confidentiality of all patient information.
• Promoting and maintaining personal and team development.




This advert closes on Tuesday 3 Dec 2024

Proud member of the Disability Confident employer scheme

Neurosciences Intensive Care is a specialist critical care unit that offers a comprehensive induction and a tailor made orientation programme that will help guide and develop you to become an excellent critical care Nurse. We have a number of development and learning opportunities that are available. There are opportunities for progression and pathways to help you achieve this, for example within management, education or research, dependent on your particular interests. We support post graduate courses in Neurosciences and Critical Care which can be combined to help you to work towards a master’s degree.




• Provide exceptional patient care which is underpinned by the best evidence based practice and OUH values.
• Work in partnership with the patients’ family and friends, and to be actively involved in the caring process on behalf of the patient where agreed.
• Manage, direct and evaluate the nursing care for a defined caseload of patients.
• Communicate effectively with patients/relatives/carers and all members of the multidisciplinary team.
• Maintain and develop high standards of nursing care, reflecting the professional nursing practice and patient care commensurate with The Oxford Model for Exemplary Professional Nursing and Midwifery Practice.
• Maintain and develop general and specialist knowledge of nursing practice relevant to the clinical area.
• Conduct oneself in a professional manner and be a role model to others at all times commensurate with The Code (NMC 2015).
• Develop skills to provide senior nurse cover for the department in the absence of the Sister or Charge Nurse or their deputy.
• Work proactively to ensure every hospital visit meets the needs of the patient and that patients are discharged in a timely manner ensuring effective communication with the family and/or relevant agencies as planned and agreed.





Neurosciences Intensive Care is a specialist critical care unit that offers a comprehensive induction and a tailor made orientation programme that will help guide and develop you to become an excellent critical care Nurse. We have a number of development and learning opportunities that are available. There are opportunities for progression and pathways to help you achieve this, for example within management, education or research, dependent on your particular interests. We support post graduate courses in Neurosciences and Critical Care which can be combined to help you to work towards a master’s degree.
• Provide exceptional patient care which is underpinned by the best evidence based practice and OUH values.
• Work in partnership with the patients’ family and friends, and to be actively involved in the caring process on behalf of the patient where agreed.
• Manage, direct and evaluate the nursing care for a defined caseload of patients.
• Communicate effectively with patients/relatives/carers and all members of the multidisciplinary team.
• Maintain and develop high standards of nursing care, reflecting the professional nursing practice and patient care commensurate with The Oxford Model for Exemplary Professional Nursing and Midwifery Practice.
• Maintain and develop general and specialist knowledge of nursing practice relevant to the clinical area.
• Conduct oneself in a professional manner and be a role model to others at all times commensurate with The Code (NMC 2015).
• Develop skills to provide senior nurse cover for the department in the absence of the Sister or Charge Nurse or their deputy.
• Work proactively to ensure every hospital visit meets the needs of the patient and that patients are discharged in a timely manner ensuring effective communication with the family and/or relevant agencies as planned and agreed.


This advert closes on Monday 2 Dec 2024

Proud member of the Disability Confident employer scheme

Breast Surgery Department Churchill Hospital Job Description JOB TITLE: Nursing Assistant (Clinical Support Worker) GRADE: Band 3 DEPARTMENT: Hours RESPONSIBLE TO: Breast Surgery 37.5 hrs Advanced Nurse Practitioners ACCOUNTABLE TO: Advanced Nurse Practitioners OVERALL OBJECTIVES: As a member of the nursing team, you will assist registered members of staff to deliver a high standard of care to patients in the ward/clinical area demonstrating compassion, kindness and sensitivity. Work as an integral part of the OPD team and be responsible for day to day running of outpatient clinics Manage and maintain the online booking system for the clinic rooms within the outpatient setting. Provide high quality and safe care to patients attending OPD. Be alert to frail patients and provide refreshments, pressure relieving aids and/or assistance to toilet. To maintain the dignity and privacy of all patients and respect their right to confidentiality at all times. To complete and maintain on an ongoing basis a portfolio of clinical competencies. To review progress with ward manager and team leader/supervisor at regular intervals and through appraisal process. Undertake action required in emergencies as directed by trained nurses Maintain a safe, well stocked, clean and comfortable environment for patients, staff and visitors. KEY RESPONSIBILITES: You will undertake the following duties under the supervision of a registered practitioner. Communication: To establish and maintain good relationships with patients, relatives and colleagues through effective verbal and non-verbal communication, demonstrating empathy and ability to manage conflict or potentially challenging situations. To help patients and visitors orientate themselves to their surroundings when in the outpatient department, tailored to their specific needs. To answer telephone calls appropriately and efficiently, accurately relaying messages. Contact patients and visitors and instruct them on attending the department following COVID 19 guidance Have a good understanding of IT systems. Undertake agreed aspects of clerical work relating to patients and the outpatient department including gathering and filing notes. Clinical: Establish a pleasant and welcoming atmosphere and environment, for patients, visitors and staff alike. Be aware of which patients are on hospital transport, co-ordinate their OPA & return transport home as required. Ensure they have necessary refreshments and assistance to toilet if required. Be alert to frail patients or those who are attending for several hours, provide refreshments, pressure relieving aids and/or assistance to toilet. Chaperone patients when required. Assist colleagues in the moving/handling of patients as appropriate. Report all occurrences promptly which require the attention of a trained nurse. Undertake action required in emergencies as directed by a trained nurse. When required, assist nursing team in transfer of patient or accompany a patient to another department within the hospital or to another hospital. Prepare patients and their environment for clinical procedures. Promote anti-discriminatory practise, ensure patient confidentiality, privacy and dignity at all times. Support the patients rights, choice and personal beliefs. General Duties: Ensure equipment is cleaned as per Trust policies (beds, chairs, tables, pumps, trolleys, blood pressure monitors, thermometers, ophthalmoscope, ECG trolley, computer keyboards, weighing scales, etc). Ensure all equipment is present (maintain equipment log) and in working order, that any broken equipment is removed from use, cleaned, tagged and sent for repair, as per Trust policy. Ensure required stocks are ordered as required. Check deliveries against invoices and store in a tidy and accessible way. Store equipment in a tidy and accessible way Demonstrate an awareness of Health and safety regulations that apply to staff and patients in the clinical area and compliance with the procedures. Record and Report appropriately untoward incidents such as complaints or clinical emergencies as detailed in department and Trust protocols and procedures. Quality and Service Development: To undertake annual training as required via face-to-face teaching or e learning. To assist in maintaining a safe working environment for patients, visitors and colleagues To adhere to all Trust and Directorate policies being aware of specific policies and risk assessments carried out in the clinical area and to escalate concerns. To support all monitoring of quality initiatives and evaluations within the clinical area e.g friends and family test. To be familiar with the local quality standards of the ward/unit and how it fits in and contributes to the organisation and its core values. To report all accidents, incidents and areas of concern to senior staff ensuring relevant documentation is completed To have knowledge of the procedure for calling for emergency assistance following cardiac arrest or patient emergency. To ensure all faulty equipment is taken out of service, cleaned appropriately, labelled correctly and sent for repair. Ensure all equipment is cleaned correctly (according to hospital policy) and stored appropriately. Patient Confidentiality: All care to be taken to maintain patient confidentiality at all times. TRUST STATEMENTS Risk Management The management of risk is the responsibility of everyone and will be achieved within a progressive, honest and open environment. Staff will be provided with the necessary education, training and support to enable them to meet this responsibility. Staff should be familiar and understand their role within all relevant Trust policies, including the: 1. Infection Control policies 2. Tissue Viability policies, which should be kept updated 2. Responsibility for Health and Safety The post holder is responsible for ensuring that all duties and responsibilities of this post are carried out in compliance with the Health and Safety at Work Act (1974), Statutory Regulations and Trust policies and procedures. This will be supported by the provision of training and specialist advice where required. Infection Control Infection Control is everyone's responsibility. All staff, both clinical and Non-Clinical, are required to adhere to the Trusts Infection Prevention and Control Policies and make every effort to maintain high standards of infection control always thereby reducing the burden of Healthcare Associated Infections including MRSA. All staff employed by the OUH Trust have the following key responsibilities: 1 Staff must wash their hands or use alcohol gel on entry and exit from all clinical areas and/or between each patient contact. 2 Staff members have a duty to attend mandatory infection control training provided for them by the Trust. 3 Staff members who develop an infection (other than common colds and illness) that may be transmissible to patients have a duty to contact Occupational Health. Childrens Rights The post holder will always endeavour to uphold the rights of children and young people in accordance with the United Nations Convention on the Rights of the Child. Safeguarding Children and Vulnerable Adults The Trust is committed to safeguarding children and vulnerable adults throughout the organisation. As a member of the Trust there is a duty to assist in protecting patients and their families from any form of harm when they are vulnerable. Mandatory Training All staff must complete annual mandatory training including ELearning. Confidentiality The post holder must maintain the confidentiality of information about patients, staff and other health service business in accordance with the Data Protection Act of 1984. Serious Incidents All staff must report incidents and near misses so that the Trust can reduce the risk of harm by investigating and incorporating risk reducing measures to safeguard patients, visitors and staff, in accordance with the Trust Incident Reporting Policy Equal Opportunities The post holder must always carry-out his/her responsibilities with regard to the Trusts Equal opportunities Policy. Smoking Policy It is the policy of the Trust to promote health. Smoking therefore, is actively discouraged and is prohibited in the majority of the Hospital, including offices. However, there are designated smoking areas on all sites. Data Protection Act All employees of The Oxford University Hospitals NHS Trust must not, without prior permission, disclose any information regarding patients or staff. In circumstances where it is known that a member of staff has communicated to an unauthorised person; those staff will be liable to dismissal. Moreover, the Data Protection Act 1984 also renders an individual liable for prosecution in the event of unauthorised disclosure of information. Terms and Conditions of Employment This post is exempt from the Rehabilitation of Offenders Act 1974, and this means that any criminal conviction must be made known at the time of application.

MAIN PURPOSE OF THE POST: Kindly refer to attached job description and person specification forDetailed job description and main responsibilities

We are keen to recruit an enthusiastic, flexible and self-motivated person to join our friendly team of staff. As a Laboratory Support Worker, you will play a key role in helping to deliver and develop our comprehensive, clinical immunology service.

MAIN PURPOSE OF THE POST
• The post-holder will assist in the provision of an efficient and smooth running service within the Department by following the departmental SOP (Standard Operating Procedures) and protocols throughout all sections of the department.
• The post-holder will be mainly involved in the reception and sorting of specimens, routine processing of specimens and associated tasks, input of patient information onto the laboratory computer, disposal of infected material and preparation of reagents.
• A flexible approach to the hours of employment is required, according to the individual contract.
• Band 3 Laboratory Support Workers will have had previous experience of working in an NHS diagnostic laboratory.

You will support Healthcare Scientific staff by maintaining analytical equipment, producing chemical reagents and preparing biological specimens for analysis. You will help to meet quality standards necessary for accreditation, and ensure that protocols are followed in a way that maintains Health, Safety and Information Security for individuals, the Department and the Trust.

You will have a positive, professional approach to patient care and be keen to work as part of a busy, highly skilled team. Previous experience within a diagnostic laboratory is essential for this post.

You will be expected to actively participate in the training and development of technical, medical and support staff, as well as to be pro-active in your own continued development. As one of the largest Immunology laboratories in the UK we offer great opportunities for career development in a highly progressive working environment.

Candidates selected for interview will be contacted via the e-recruitment system; therefore you should check your emails regularly including junk mail folders in web-based email products.

Please ensure you read the job description and person specification attached, and that your statement in support reflects this as your application will be judged against these criteria.

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. Find out more here www.ouh.nhs.uk

The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury. Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family.

Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.

MAIN PURPOSE OF THE POST:

Kindly refer to attached job description and person specification for Detailed job description and main responsibilities



This advert closes on Thursday 21 Nov 2024

Proud member of the Disability Confident employer scheme

A fantastic opportunity for a Night Receptionist to join our team in voco Oxford Thames on a Full-Time contract!

The shifts are from 22.45 to 07.00 / You will earn £13.00 per hour – equal to £27,040.00 salary.

At voco, everyone’s a host and ready to provide our guests with the relaxed but attentive stay that they desire. We are reliably different, a trusted name offering an informal, non-pretentious stay that leaves our guests with a lasting impression. With a focus on our environment, you will be greeted by environmentally conscious innovations from start to finish.

Close to the heart of Oxford, on the banks of the river Thames, lies voco Oxford Thames hotel.

With a history dating back to the Middle Ages, the hotel’s surroundings have an intriguing story to tell.

voco Oxford Thames combines its medieval character with 21st-century style to create a unique setting for memorable meetings, conferences, and weddings alike.

Dining at the voco Oxford Thames is a relaxed affair; discover British classics in the restaurant, enjoy pub favourites in the bar, or take afternoon tea either in the conservatory or out on the terrace..

Check out our Instagram page @vocooxfordthames

As a Night Receptionist, you will play a vital part in delivering a superior guest experience. We take pride in the fact that we are experts in what we do and love to demonstrate this expertise to our guests with a sense of flair.

To succeed as a Night Receptionist, you will need:

• To be passionate about delivering great service and be guest focused
• Part of the role is to serve alcohol to guests as required
• Previous experience in Receptionist, Guest Relations, Concierge
• Experience with handling guests queries and complaints
• Experience using Opera PMS is a huge advantage
• To be willing to learn new things and work as part of a wide hotel team

Our Night Receptionists enjoy a range of benefits including:

• Becoming part of the IHG Hotels & Resorts family, one of the world’s leading hotel companies - which means global opportunities
• Extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice
• Taxi subsidy for shifts starting/ending between 23:00-06:00
• Subsidised childcare support
• Meals whilst on duty
• 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (Pro Rated)
• We provide every employee company sick pay and life insurance
• Amazing discounts for our hotels and restaurants around the world
• Discounts from over 15,000 stores – all the way from retail to cinema
• Don’t forget, bring your friends, and take part in our generous ‘Refer a Friend’ programme!

If you are someone who wants to join a company which favours laid-back but attentive connections with a focus on the environment, apply today to join our team as a Night Receptionist!

You must meet the legal requirements to work in the UK.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

Join voco™ hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco™ hotels

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

This is an exciting full-time opportunity for an experienced IT professional to play a crucial role in the delivery of technical IT support at St Edward’s.

As a Senior IT User Support Officer, you will be responsible for overseeing the 1st line IT support staff and ensuring that the highest levels of customer service and communication are maintained. The role is also responsible for providing second line and desk side support.

You will also be responsible for:

· Managing logistics, prepping and deploying devices for exams

· Ensuring exams requiring IT services are appropriately supported

· Managing boarding house e-boards, 8×8 cloud phones and our e-stream video library

· Assisting with network troubleshooting and projects

· Assisting users remotely or in person, providing effective desktop and second line support

· Monitoring the helpdesk system to ensure that calls are appropriately recorded and escalated as required

· Maintaining the IT department’s intranet pages

· Managing the client (desktop, laptop and tablet etc) operating system

About you

We are looking for a dynamic and innovative individual with previous experience of working in a similar role.

You will possess an understanding of IT systems infrastructure and general user applications, client systems configuration and printer hardware and support.

Working knowledge of SCCM and Active Directory (Premise and Azure) is essential, along with an understanding of MS Office 365 and Windows 10 or later operation systems.

In return, St. Edward’s can offer a variety of benefits including:

· Managing logistics, prepping and deploying devices for exams

· Ensuring exams requiring IT services are appropriately supported

· Managing boarding house e-boards, 8×8 cloud phones and our e-stream video library

· Assisting with network troubleshooting and projects

· Assisting users remotely or in person, providing effective desktop and second line support

· Monitoring the helpdesk system to ensure that calls are appropriately recorded and escalated as required

· Maintaining the IT department’s intranet pages

· Managing the client (desktop, laptop and tablet etc) operating system

Communication To consistently deploy effective communication and engagement skills enabling effective working relationships with all members of the multi-professional team. To effectively communicate with patients and their carers/family members, including the sensitive management of complex or contentious issues. To overcome barriers to effective communication, such as those caused by pathological impairment or language differences, by deploying effective mitigating strategies. To engage and build relationships with external agencies and providers to enhance patient care continuity and outcomes. To be able to motivate and positively influence others through effective verbal and non-verbal communication skills. Be able to write complex reports accurately describing patients clinical status and ensuring that the information provided aids effective continuing care and clinical management. Clinical To enact the professional and legal responsibilities for all aspects of the post-holders own clinical practice. To carry out comprehensive assessments following hospital admission, including those with complex presentations, and form treatment and rehabilitation plans in partnership with the patient and their carers/family. To interpret and analyse multiple sources of clinical information to form accurate physiotherapy diagnoses in acute neurological care; drawing on guidance from senior physiotherapists when required. To formulate and deliver comprehensive treatment, rehabilitation, and discharge plans, based on clinical skills, evidence-based practice, and patient preferences. To evaluate patient progress against agreed treatment goals and be able to modify plans accordingly. To determine a patients mental capacity to understand and to gain informed consent for treatment. To work within a legal framework with patients who lack the capacity to consent and are deprived of their liberty. To co-ordinate intervention where there is a need to collaborate across multiple disciplines. To maintain accurate written records using an electronic patient record system and maintain fidelity to professional standards. To determine and mitigate for risk of patient and staff harm using the agreed risk assessment frameworks and the Trusts manual handling policy. To demonstrate physical ability to carry out physiotherapy assessment and interventions including manual therapy techniques and therapeutic handling. To demonstrate highly developed dexterity, co-ordination and palpatory skills for assessment and therapeutic treatment and handling of patients. To represent physiotherapy and/or individual patients at multi-disciplinary team meetings, to ensure delivery of co-ordinated care. To be an integral part of the teams extended hours and seven-day service provision. Leadership and management To be responsible for the competent use and maintenance of rehabilitation equipment and support others in the effective and safe use of this equipment. To assist in the supervision, teaching and appraisal of junior staff, students, and assistants. To undertake delegated tasks and roles from the team lead and be able to deputise for them on occasions. To effectively plan and organise own time, patient caseload, meetings, training and be able to adjust plans as required according to staffing levels and unpredictable factors. To assist in the planning of junior staff, students and assistant timetables and deputise for senior staff in organisational duties. Education and training To organise and contribute to the teams training and post-registration education programme. To contribute to the education of multidisciplinary groups, patients, families, and carers as appropriate. To be responsible for individual undergraduate student physiotherapists supervision and practice-based learning. To adopt a proactive approach in learning from others within, and outside of the physiotherapy profession. To be responsible for continuing professional development and maintain a portfolio record to evidence this. To maintain contemporary knowledge to apply and maintain best practice in the delivery of neurological rehabilitation and condition management. Research and development To actively participate in the departments quality improvement and clinical audit programme through the completion of authorised projects. To implement and maintain evidenced-based physiotherapy practice through continuing professional development. To ensure good working knowledge and application of national and local clinical standards. Effort To be able to undertake episodes of moderate physical effort for several short periods during a shift. To be able to effectively maintain concentration at work despite frequent interruptions and, at times, an unpredictable working pattern. To tolerate and manage frequent exposure to distressing or emotional circumstances and maintain a high level of professionalism. To tolerate and professionally manage frequent exposure to unpleasant working conditions, such as exposure to bodily fluids and offensive odours.

Scope of the role Provide exceptional patient care which is underpinned by evidence based practice and OUH values Work in partnership with the patients family and friends to be actively involved in the caring process on behalf of the patient Manage, direct and evaluate the nursing care for a defined caseload of patients Communicate effective information to patients/relatives/carers and all members of the multidisciplinary team Demonstrate high standards of nursing care, reflecting the beliefs about professional nursing practice and patient care commensurate with the Oxford Model for Exemplary Professional Nursing and Midwifery Practice Develop and maintain specialist knowledge of nursing practice relevant to the clinical area Undertake the responsibilities associated with being a mentor and preceptor reflecting the Oxford Model for Exemplary Professional Nursing and Midwifery Practice Demonstrably contribute towards the continuing development of professional nursing practice in the department Conduct oneself in a professional manner and be a role model to others at all times commensurate with the Code (NMC 2015) Work proactively to ensure every hospital visit meets the needs of the patient, ensuring effective communication with the patient/family and other agencies OVERALL OBJECTIVES Accept patient referrals to agreed criteria and be identified as the key worker for an agreed patient/client caseload. Provide advice, education and support to patients, their carers and other health care professionals. Contribute to the smooth running of the colorectal service. Work across departmental boundaries. Liaise with other hospital and community teams along an agreed pathway to support the delivery of patient and family centred seamless care. Contribute to the on going development of the colorectal service. Maintain and continually develop specialist knowledge of nursing practice KEY RESULT AREAS: Clinical Be a defined point of contact for patients/carers for defined episodes/pathways of care and provide clinical care, specialist nursing advice and psychological support. Be responsible for the assessment, planning, implementation and evaluation of patient care, demonstrating a collaborative approach through effective communication and decision making between the multi-professional team, patients and significant others. Work collaboratively and in partnership with other health care professionals, offering advice to colleagues. Identify and discuss patient needs with the team, patients, carers and the multi- disciplinary team. Be able to plan own workload and those of others as required. Assess health and psychological needs of individual patients and provide care to meet these needs, through a process of shared decision making. Communicate complex and sensitive information effectively to patients, carers and other staff, overcoming barriers to understanding and providing support during distressing or emotional events Maintain patient dignity and confidentiality at all times. Professional Practice Ensure clinical practice is evidence based or peer reviewed best practice Develop and maintain clinical skills and knowledge necessary to provide person centred, evidence based nursing care. As negotiated with Senior Specialist Nurses, set and maintain standards of practice, conduct and decision making. Be competent in the use of all relevant Trust information technology ( IT) systems including the use of electronic patient records, (EPR), email and associated professional media ensuring that data is entered in an accurate and timely fashion, in accordance with Trust policy and procedure. Engage in and promote a paper light approach to information management. Maintain the use of email and other modes of communication in order to keep abreast of information disseminated across the Trust. Demonstrate an awareness and understanding of Accountability, Responsibility and Duty of Care and work towards the provision of support and education for less experienced and non-registered staff on the implications for practice. Management and leadership Adhere to NMC Code of Conduct maintaining patient confidentiality at all times Promote effective interpersonal relationships with all members of the multi-professional team thereby ensuring a good team spirit and collaborative and person centred working practices. Be involved in developing standards of care, practice guidelines and where appropriate Care Pathways for the colorectal patient/client group. Be proactive in undertaking specific responsibilities as delegated by the senior specialist nurses. Contribute to the development and delivery of nurse led initiatives for the benefit of colorectal patients, in conjunction with medical and nursing/AHP colleagues. Demonstrate and share clinical practice developments to provide evidence based care and contribute o the service improvement in accordance with local policy initiatives. Contribute appropriately to clinical governance activities that relate to own area of practice and patient/client group. Demonstrate knowledge of budgetary restrictions and their implications. Education Be actively involved in the development, delivery and support of departmental education programmes. Maintain, advance and develop personal theoretical knowledge, high standards of clinical competence and professional development through self education and attendance at relevant courses of study. Create an environment that support and encourages personal and professional growth within the nursing team. Contribute to the development of specialist nursing knowledge and skills to enhance and extend the practice of other nurses and health care professionals within the service. Identify and address the educational needs of patients, families, carers and staff involved in the delivery of this service. Provide specialist nursing support, information and education for patients, families and carers who use the service. Contribute to the teaching and support of students from the multidisciplinary team within relevant educational programmes Organise and contribute to relevant educational programmes and in house study days. Develop and maintain a peer network of support, information and learning with other specialist practitioners at al local and national level. Maintain ones own professional portfolio and development in line with NMC . Participate in multidisciplinary education and training. Supervise, teach and support the nursing and non-nursing staff involved in direct patient care, ensuring they have the necessary knowledge and skills to undertake the planned care, within a conducive learning environment. Undertake all relevant Statutory and Mandatory (SM) training using the Trust E-Learning packages and study opportunities. Undertake the responsibilities of a mentor participating in induction and orientation programmes, guiding practice, assessing competence, enabling and supporting learning Improving Quality and Developing Practice Comply with post registration education and practice (Prep) requirements for NMC Revalidation or equivalent, identifying own learning needs and ensuring own professional development is maintained by keeping up to date with practice developments. Demonstrate a commitment to evidence based practice and clinical excellence. Using these skills works collegiately to promote innovation and work within the nursing team in the provision of an excellent standard of patient care in line with Oxford University Hospitals (OUH) values and The Oxford Model of Exemplary Nursing and Midwifery Practice. Develop and share own clinical knowledge with other members of the multi-disciplinary team and as relevant with practitioners locally. Act as a role model for the nursing team, promoting consistent professional and clinical excellence. Provide guidance for junior and less experienced staff to improve quality and develop practice. Engage in and promote Clinical Supervision in order to enhance ones own practice and that of others. Identify own development needs, aligning these to service requirements and personal aspirations. Proactively develop and improve on own practice through appraisal, the Trusts clinical development ladder and other available resources. Understand and contribute to the development, implementation, monitoring and evaluation of policies/protocols/guidelines relevant to the specialist area. Participate in the OUH culture of audit and research in practice. Keep up to date with professional issues that influence nursing practice relating to the area of clinical practice, management education and research. Promote and practice, evidence based nursing care, embracing new ideas and changes for the benefit of patient care. Openly question and challenge nursing practice in a constructive way so that standards of patient care are continually evaluated and improved.

As a member of the team in this enhanced role support and work closely with registered practitioners to deliver a high standard of care to patients, families and their carers in a safe and supportive environment without the need for direct supervision. To work as part of the wider team in developing and maintaining services provided to patients and contribute to the safe, efficient and smooth running of the ward/clinical area or department. This will be undertaken whilst maintaining the dignity and privacy of all patients and respect their right to confidentiality. To complete and maintain on an ongoing basis a generic and specific portfolio of clinical competencies and/or Care Certificate as required. To be motivated in order to review progress with Manager at regular intervals through the appraisal process. Understand own level of responsibility, scope of practice and accountability and at all times act within own capabilities.

We have an exciting opportunity for a Band 3 Senior Nursing Assistant to join our expanding team!

Wytham ward is a brand new elective surgical department based at the Churchill Hospital, covering three clinical specialties: Colorectal, Breast and Gynae-Oncology. This broad spectrum of patients provides you with the opportunity to build a wide range of skills and knowledge upon which to construct your health career, whilst working within a nationally recognised centre for management of complex colorectal diseases.

We are a diverse and motivated team seeking enthusiastic personalities and motivated new colleagues. As a senior nursing assistant, you will be expected to lead the nursing support team, training new starters and apprentices, supporting colleagues through their care certificate, and driving forward change and maintenance of ward standards.

Please feel free to come and visit the ward and look around by appointment.

Please contact the ward sister, Kathryn Paton, to arrange an informal visit on Tel 01865 235356.

Your duties will include caring for medical and surgical patients, helping them with their daily personal care needs, manual handling, and monitoring their clinical condition, working in close link with our registered nurses to ensure the delivery of top level care.

Benefitting from excellent staffing ratios, we are able to offer an extremely supportive environment, and I am passionate about building a strong team, with a focus upon your individual professional development and educational needs.

We utilise a self-rostering system to plan our shift patterns, giving you the flexibility and freedom to manage your own work-life balance!

In our recent Friends and Family survey, 100% of our patients reported that they would recommend our department; come and work with us as we deliver excellent care to our vulnerable and complex patients!

Oxford University Hospitals NHS Foundation Trustis one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.

We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.

These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via theOUH YouTube channel.

As a member of the team in this enhanced role support and work closely with registered practitioners to deliver a high standard of care to patients, families and their carers in a safe and supportive environment without the need for direct supervision.

To work as part of the wider team in developing and maintaining services provided to patients and contribute to the safe, efficient and smooth running of the ward/clinical area or department. This will be undertaken whilst maintaining the dignity and privacy of all patients and respect their right to confidentiality.

To complete and maintain on an ongoing basis a generic and specific portfolio of clinical competencies and/or Care Certificate as required.

To be motivated in order to review progress with Manager at regular intervals through the appraisal process. Understand own level of responsibility, scope of practice and accountability and at all times act within own capabilities.


This advert closes on Monday 25 Nov 2024

Proud member of the Disability Confident employer scheme

Our mission at Response is to enable people of all ages to live a more fulfilled life by providing excellent mental health services, housing, and supported living.

Do you have the desire to empower and promote independence and an interest in mental health?

Senior Mental Health Support Worker - £26,500 - £29,500 per annum (Salaries vary depending on experiences)

Hours – 37 hours per week, Monday - Friday. Occasional evening & weekends.

Service – Transitional Support/Oxford.

What You’ll Be Doing:

The Transitional Support team are looking for an enthusiastic and motivated individual to join their team. The team focuses on providing care, 5 days a week, for clients in both (staffed projects and houses out in the community) shared houses and flats, creating a comfortable, safe and pleasant environment while helping residents work towards more independent living in the future. The position will require occasional evening and weekend work as required in accordance with the shift rota.

As a Senior Mental Health Support Worker, you will be responsible for leading shifts, medication management, delegate tasks, manage incidents, monitor the health & safety of the project and residents. You will mentor support workers, leading by positive example alongside having your own case load. You will be responsible for providing person-centred support to clients with serious mental illness including adults who have a primary diagnosis of a psychotic illness often with one or more coexisting conditions such physical health issues, neurodiversity, drugs & alcohol use and cognitive impairment.

Our clients really appreciate the passion from our Support Workers too: “The staff are caring, kind, compassionate and understanding. They support me and care for me and are first class. I am happier now than I have been in years.” Client in Adult Services.

Overall job responsibility: Further detail can be viewed in the Job Description.


Lead shifts, delegating set diarised and daily tasks
Take the lead during incidents, safeguarding and complaints in the absence of the manager, ensuring policies and procedures are adhered.
Ensure all staff are completing relevant health and safety tasks
Mentor new support workers through induction including the completion of the Care Certificate and medication training. Complete the care certificate assessors training.
Work within a One Team Approach and ensure this culture permiates through out the team and lead by example.
Respond to service phone queries and requests from both internal and external customers in a timely manner and delegating where appropriate to other members of the team.
Undertake assessments of referrals and attend regular assessment and risk management training.
Provide emotional support, encouragement, and practical assistance to residents with daily living activities. This may include medication assistance, engaging with interests, education, accessing community groups/facilities, employment, teaching life skills such as shopping, budgeting, using public transport and skills such as planning to prepare and cook meals, maintain accommodation.
Ensure risk is continuously assessed and risk management plans are kept up to date
Comply and remain up to date with all safeguarding policies and procedures for both Adults and Children and Young People
Always represent the company in a professional and appropriate manner by considering punctuality, personal appearance and professional boundaries, including equal opportunities.


The Successful Applicant:

Our main priority for all our roles at Response is to find people that can live our values every day – Caring, Safe, Creative and Aspirational.

Essential criteria:


GCSE’s in English and Maths (or equivalent)
A commitment to undertake continual personal development.
Detailed understanding of mental health and wellbeing challenges and the level of care and support residents may require.
An understanding of current approaches to mental health practice.
Have good knowledge of how to support with referrals and assessments
An understanding of equality, diversity and inclusion issues impacting people’s lives.
IT literate with experience using MS Office packages.
Good communication skills, written, verbal and listening.
A genuine interest in mental health and well-being with a commitment to delivering Response's mission.


What We Offer:


33 days annual leave (inclusive of bank holidays)
Blue Light card and other discounted shopping
Employee Assistance Plan - with access to free counselling
Cycle to Work Scheme (after probation)
Enhanced family friendly leave
Flexible and agile working opportunities (role dependent)
Professional qualification sponsorship and study leave
£500 refer a friend bonus scheme
Optional health cash care plan with money off prescriptions and treatments
Wellbeing hub and mental wellbeing support app – approved by NHS
Free flu jabs
Free DBS application


You will receive the training and confidence to use core therapeutic talk therapies such as Cognitive Behavioural Therapy, Motivational Interviewing, Strength-based Trauma Informed Care and Mutual Aid to provide the best possible support to our clients.

If this Senior Mental Health Support Worker position sounds like the role for you then please apply today! We would love to hear from you! This vacancy may be closed early. To learn more about Response and what we do, please visit our website. Closing Date - 23/12/2024.

All our roles require a DBS check, two references from most recent employers and you must have the right to work in the UK – Unfortunately, Response are not able to offer sponsorship under the points based system. Should you apply for the role and require sponsorship, you will be withdrawn from the recruitment process. Our employees and clients come from all over the world, we proudly promote a friendly and inclusive culture and are registered as a Disability Confident Employer.