Total 850 Customer Service job vacancies in Richardson Texas HQ (1001 E. Lookout Drive)

Job Description

The successful candidate will play an integral role within the IT Service Management Ops leadership team. Armed with a strategic focus and experience in application infrastructure resiliency as well as operational stability the candidate is expected to lead the swift service recovery from complex incidents and managing disaster recovery ensuring high service availability and customer satisfaction in IT service delivery. This position is crucial in ensuring operational stability, which includes leading improvements through process review/transformation and implementation of new initiatives and tools.

Key Responsibilities:

•Take ownership of critical incidents, facilitating resolution with the parties involved, and conducting thorough root cause analyses and post-incident reviews to boost system resilience.

•Transforming and driving operational excellence and system resilience by proactively preventing defects and eliminating inefficiencies in current processes.

•Continuously review the governance and processes of IT Service Management, proposing improvements or new methods to maintain operational agility and stability.

•Providing technical leadership and training to ITSM teams, including offshore resources, and mentoring them in their professional development.

•Align ITSM ITIL practices with various IT teams to prepare them for operational readiness, and managing changes and incidents to maintain efficient service delivery and system resilience.

•Develop technical talent and leadership in the team through upskilling programs and continuous feedback.

•Take accountability for service delivery performance, meeting customer expectations, and driving future demand.

Requirements

•Possess a degree in Information Technology or related fields with Infrastructure Library (ITIL)/Service Integration and Management (SIAM) certification

•At least 8-10 yrs of relevant experience in IT Infrastructure Operations and IT Service Management inclusive of at least 3 years in leadership role

•Proven proficiency in utilizing Agile methodologies for operations management.

•Certification in Business Continuity Management (BCM) is preferred but not mandatory

•Knowledge and hands-on experience with the ServiceNow Platform are preferred, with certifications in ITSM CAS, CAD, or CIS considered a bonus.

•Familiarity with network and cloud technologies (public, private), including Linux, Wintel, VMware, and DevOps.

•Proficiency in collaboration tools such as Microsoft Teams, Sharepoint, JIRA, and Confluence, and monitoring/orchestration platforms like ScienceLogic, Splunk, and APM.

•Ability to:

•Provide strategic direction and leadership to the service management team and influence management decisions with technical insight.

•Building and leading teams to maximize strengths and identify development areas, integrating automation and AI capabilities/solutions.

•Thrive in independent and team-based, hybrid environments with a mix of insourced and outsourced operational delivery

•Engage stakeholders as an advocate for operational resilience, excellence, and standards, driving best practices across work streams while incorporating automation and AI.

•Balance and manage multiple priorities in a fast-paced, growing environment, ensuring effective balance and prioritization in a fast-paced, rapidly growing environment.

•Navigate and escalate complex, multifaceted customer requests or initiatives, demonstrating agility and problem-solving skills

•Demonstrate leadership in overseeing Operations (on-premise and Multi-Cloud), including Major Incidents, IT Operations Command Centres, CAB Change Management, and Service Desk management, coordinating hybrid teams for stability and service excellence.

•Adaptive and responsive to dynamic environments.

•A proven track record in managing IT service delivery Command Centre and ServiceDesk operations, and addressing infrastructure support escalations (e.g., network systems, storage).

•Excellent communication skills across organizational levels, including executive management, supported by strong interpersonal skills, a positive outlook, flexible and adaptable approach.

*** Bargaining Position ***

• Lifecycle management of all medical systems such as imaging, life support, dialysis, and monitoring to include physical and network support.
• Coordinates and works effectively with other facility support departments including Facilities Management Service (FMS), Office of Information Technology (OI&T), Patient Safety, Sterile Processing Service (SPS), Logistics, Contracting, Informatics, and Environmental Management Service (EMS). Specific tasks include but are not limited to incoming inspections, regular and unscheduled maintenance, and planning for end-of-life replacement in conjunction with clinical services. Utilizes common test equipment including patient simulators, pulse generators, network analyzers, test phantoms, electrical safety analyzers, oscilloscopes, and multimeters.
• Maintains functional knowledge of relevant safety codes and standards of regulatory bodies including, TJC, NFPA, FDA, Nuclear Regulatory Commission (NRC), Association for the Advancement of Medical Instrumentation (AAMI).
• Applies basic networking principles to resolve medical system communication issues including, node to server failures. Adheres to VA Medical Device Cyber Security policies and procedures in pre-procurement, during system implementation, and throughout the life of the system.
• As assigned, functions as a Contracting Officer Representative (COR) and keeps appropriate certification levels. Uses knowledge of government contract procedures and documentation requirements to develop statements of work (SOW), sole source justifications, other applicable documentation, and to oversee vendor work. Collaborates with Logistics and Contracting to procure parts and services; functions as a purchase card holder, as required.
• Investigates, remediates, and documents Repairable Medical Device (RMD) recalls and safety alerts issued through the VA Alerts and Recall Management System (ARMS) within established timeframes. Participates in local safety improvement processes such as Root Cause Analysis (RCA), safety work groups, and Environment of Care Rounds. Identifies hazards during routine job performance and takes action to ensure they are addressed and corrected.
• Provides training and education as appropriate to medical technology end users and clinical staff.
• Provides mentoring and technical training to peers and BESS at developmental levels.
• May be tasked with leading and managing installation or upgrade projects for medical devices and systems. This includes pre-implementation planning and coordination with end users, vendors, and other onsite support staff (OI&T, Informatics, SPS, etc.).
• Additional duties are performed as assigned by supervisor related to maintenance, remediation, and tracking of medical systems (action items, special projects, etc.) to meet mission critical requirements. May be asked to assist in other administrative duties as well, including participating in hiring panels.

• 3 - 5 years' experience in a hospital or medical device provider setting
• Medical Device Networking, including DICOM and PACS System, experience
• Certifications such as CBET, CRES, or N+ preferred
• Ability to work as a team player
• Ability to communicate with clinical staff

*** Bargaining Position ***

• Lifecycle management of all medical systems such as imaging, life support, dialysis, and monitoring to include physical and network support.
• Coordinates and works effectively with other facility support departments including Facilities Management Service (FMS), Office of Information Technology (OI&T), Patient Safety, Sterile Processing Service (SPS), Logistics, Contracting, Informatics, and Environmental Management Service (EMS). Specific tasks include but are not limited to incoming inspections, regular and unscheduled maintenance, and planning for end-of-life replacement in conjunction with clinical services. Utilizes common test equipment including patient simulators, pulse generators, network analyzers, test phantoms, electrical safety analyzers, oscilloscopes, and multimeters.
• Maintains functional knowledge of relevant safety codes and standards of regulatory bodies including, TJC, NFPA, FDA, Nuclear Regulatory Commission (NRC), Association for the Advancement of Medical Instrumentation (AAMI).
• Applies basic networking principles to resolve medical system communication issues including, node to server failures. Adheres to VA Medical Device Cyber Security policies and procedures in pre-procurement, during system implementation, and throughout the life of the system.
• As assigned, functions as a Contracting Officer Representative (COR) and keeps appropriate certification levels. Uses knowledge of government contract procedures and documentation requirements to develop statements of work (SOW), sole source justifications, other applicable documentation, and to oversee vendor work. Collaborates with Logistics and Contracting to procure parts and services; functions as a purchase card holder, as required.
• Investigates, remediates, and documents Repairable Medical Device (RMD) recalls and safety alerts issued through the VA Alerts and Recall Management System (ARMS) within established timeframes. Participates in local safety improvement processes such as Root Cause Analysis (RCA), safety work groups, and Environment of Care Rounds. Identifies hazards during routine job performance and takes action to ensure they are addressed and corrected.
• Provides training and education as appropriate to medical technology end users and clinical staff.
• Provides mentoring and technical training to peers and BESS at developmental levels.
• May be tasked with leading and managing installation or upgrade projects for medical devices and systems. This includes pre-implementation planning and coordination with end users, vendors, and other onsite support staff (OI&T, Informatics, SPS, etc.).
• Additional duties are performed as assigned by supervisor related to maintenance, remediation, and tracking of medical systems (action items, special projects, etc.) to meet mission critical requirements. May be asked to assist in other administrative duties as well, including participating in hiring panels.

• 3 - 5 years' experience in a hospital or medical device provider setting
• Medical Device Networking, including DICOM and PACS System, experience
• Certifications such as CBET, CRES, or N+ preferred
• Ability to work as a team player
• Ability to communicate with clinical staff

• Analyze software and hardware problems to determine cause of system and component failures.
• Manage permissions, system configuration and resources, analyze content a storage, set up alerts and enforce policies.
• Maintain up-to-date minimum resource requirement guides for all supported software packages, and working knowledge of the packages, and hardware devices.
• Utilizes and interprets a wide variety of technical manuals, guides and references to setup, install, troubleshoot and upgrade computer devices and related software.
• Ensures that the life-cycle-replacement (LCR) of information and associated IT assets, to include collection, processing, storage and disposal, is effectively managed and integrated throughout the Command.
• Manages Directorate Active Directory (AD) accounts and their compliance, and Enterprise Email and requests.
• Maintains client computer security and ensures system integrity.

• Responsible for the central management of the scheduling/template and appointing system.
• Maintain automated database, purging outdated templates, modifying templates, creating and applying templates.
• Modify templates, schedules and reports as necessary.
• Ensure that schedules are applied and available 180 days in advance.
• Provide a variety of reports as required.
• Train front desk staff and serve as subject matter expert on appointing, scheduling, templates, front desk workflows, and PIP

• Perform booking and scheduling procedures to generate necessary appointments for patients requiring APV procedures.
• Manage Ambulatory Patient Visit and Observation procedures; ensure proper accountability for patients reporting or being referred.
• Check in-patients APVs and complete end of day processing by closing out patient disposition; accountable for any incomplete or delinquent APV accounts.
• Maintain appropriate files and statistical data pertaining to all APV patients.
• Type a variety of materials, telephonic reports, endoscopy procedure schedules, and maintain telephonic roster of all incoming calls and their resolution.
• Assembles required backup material or attachments as specified or based on knowledge of requirements.
• Perform receptionist duties; refers calls and inquiries to appropriate personnel based on specific request and nature of business.
• Answer general inquiries as to overall office functions, availability of personnel, or status of specific actions within the employee's personal knowledge and/or responsibility; establishes and maintains a variety of files and records.
• Compile various narrative or statistical summaries, based on general requirement, or statements of need, according to standard procedures.

We are seeking a dynamic and self-motivated Business Development Executive to join our team. This position offers the ability to maintain, develop relationships with key customers and manage the promotion and strategic sales. You will be responsible for discovering and pursuing new sales prospects and maintaining customer satisfaction.

Do you have a strong sales background and demonstrated sales success? If so, this may be the opportunity for you.

Responsibilities : -

• Responsible to achieve sales target and increase market share
• Actively prospect sales leads and secure potential new clients
• Develop and nurture strong client contacts and positive relationships with key accounts
• Ensure successful sales retention by proactively forging strong relationships with clients
• Manage a portfolio of assigned accounts to achieve success and retain existing customer
• Develop a strategic approach to provide solutions to customers

Job Requirements : -

• Minimum Degree in any disciplines
• Minimum 1 year of Sales Experience in any industry, preferably in logistics industries
• Experience and knowledge in Supply Chain Management will be an added advantage
• Ability to understand customers’ perspective and think win-win
• Excellent communication and interpersonal skills
• Good presentation skills and negotiation skills
• Team player, passionate and self-motivated and a results-driven approach
• Possess own vehicle is preferable

Job Description

• Loading and sorting of packages at warehouse prior to delivery
• Perform timely pickups and deliveries (including COD) of shipments for the company-assigned areas
• Perform on-road audit & submission of shipping documents as well as delivery status updates (e.g. POD) via company’s mobile app

Job Requirements

• Need to be familiar with Singapore roads
• Ability to walk, lift and carry heavy items for extended periods.
• Able to read and converse well in basic English to liaise with customers as well as prepare documentations
• Willing to work 5.5 days as well as extra hours when needed
• Unable to drive company van home; start and end your day at Changi South warehouse

Company Benefits

• Family-like working environment
• Structured progression pathway and development opportunities
• Provide comprehensive group insurance and medical benefits

COMPANY DESCRIPTION

With a capacity of around 430 beds, Peacehaven provides compassionate, individualized, holistic care to all without discrimination. We offer a comprehensive gamut of services to care for the sick, frail and elderly who have physical or mental disabilities with minimal or no appropriate caregiver support at home.

Peacehaven has also been awarded the bizSAFE level 4 status which affirms our commitment to safety and health standards at the workplace.

The Salvation Army, Singapore - Peacehaven Nursing Home

RESPONSIBILITIES

• Receive and assess referrals to ensure appropriate placement in Centre.
• Provide end to end casework management and psychosocial support services to residents, clients, and their families. Utilize appropriate frameworks for holistic assessment.
• Identify and develop individualized care plans together with clinical care team to meet the psychosocial and emotional needs of residents and clients.
• Address issues related to grief, adjustment, and coping with chronic illness or disability.
• Implement and facilitate appropriate casework interventions, including ongoing monitoring and evaluation of outcomes.
• Establish network with external partners and stakeholders for resourcing and ensure continuity of care of residents/clients across settings.
• Work closely with multidisciplinary team to ensure that holistic needs of the resident/client are actively considered in their care planning.
• Ensure "hands-on" approach to working with residents/clients through individual work, group work, counselling, or other appropriate modalities.
• Maintain accurate and current documentation of casework for assigned caseload.
• Work closely with residents, clients, and families to maintain or re-establish family relations when appropriate.
• Provide support in end-of-life care to residents, clients, and their families. This may include bereavement support to family members of the deceased and practical matters such as referral to casket company for last rite matters, after office hours.
• Conduct review of resident/client's socio-economic status and make appropriate recommendations for financial assistance if necessary.
• Participate in multidisciplinary meetings and work closely with clinical care team in discharge planning reviews.
• Attend case conferences, meetings, network with external agencies as required.

• Bachelor Degree in Counselling/Social Work/Psychology or related discipline.

Requirements

• Preferably with at least 2 years' work experience in social services field (MOH or MSF) performing case management tasks.
• Experience working in a healthcare setting and knowledge of healthcare financing will be a plus.
• Able to work independently as well as be a team player.

Working Hours

Under normal circumstances the hours of duty will be as follows:

• 8.30am to 5.45pm (Monday to Friday, 45 minutes lunch break)

Working Location

Peacehaven Bedok Day Centre, The Salvation Army

Block 121 Bedok North Road, Singapore 460121

• Conduct basic and applied research to improve environmental and economic resilience and crop water productivity of various irrigated and dryland cropping systems.
• Develop and refine innovative practices to manage water for sustainable agriculture production for marginally irrigated and dryland cropping systems in a region with increasingly limited availability of water for irrigation.
• Conduct supporting research to enhance the understanding of crop response to water, improve the accuracy of soil water and plant monitoring, and develop and assess water management strategies.

Major Duties will consist of but not limited to:

• Serves as a Consult Coordinator responsible for coordination of assigned consults to include scheduling, discontinuation of duplicate consults, correction of consult errors, handling of no-show consults, ensuring providers have correct consult title set-ups in the system, preparation of consult management reports, contacting patients to schedule appointments, etc
• Monitors patient-access performance metrics, assures timely scheduling and access to care provided by the section.
• The incumbent assists the senior management and attending staff in the educational endeavors of the program to include performing extensive literature searches, preparing Power Point presentations and assembling lecture material.
• Performs a variety of administration functions and assignments to include timekeeping, patient scheduling, answering phones, and check-in desk(s) for coverage.
• Maintains an automated system of program-specific data to track dates on items such as progress reports, funding accomplishments, compliance strategies, correspondence, etc.

• Participate in all phases of the research within a broad area of research requiring a systematic attack of conceptionally related studies.
• Examine how management impacts greenhouse gas emissions and plant nutrient retention as manure is deposited and accumulates on feedlot/drylot surfaces, processed and applied to soils
• Assist in other research directed at quantifying the role of manures to promote soil health, and the development of new forage systems compatible with regional natural resources and result in decreased environmental impacts.
• Explore alternative uses for manure and crop-derived products.

• Serve as primary timekeeper and act as a liaison between the Resource Management Office, supervisors, and employees to resolve problems with pay, allotments, new employee information, timekeeping errors, and other related functions.
• Oversee and coordinate general administrative functions of the Division HQ to include correspondence, mail, publications, records management, preparation of travel orders and vouchers and general administrative support.
• Serve as Records Coordinator and provide oversight and guidance on proper use of filing system.
• Serve as Government purchase Card holder responsible for purchasing of services, supplies, and training.
• Assist with the planning and execution of various ceremonies, conferences, training, town halls, etc.
• Ensure compliance of Army program policies and regulations with all purchases and record keeping requirements.
• Ensure overtime and compensatory approval as well as tracking all special needs such as advance leave, LWOP and family leave program.

• Perform and/or provide guidance on such matter as fiscal administration using the automated Corps of Engineers Financial Management Systems (CEFMS) system, training, correspondence, timekeeping, mail management, and record management.
• Deliver a variety of administrative and support type duty in such area as administration, travel, training, files and correspondence management, fiscal administration, personnel administration.
• Serve as a liaison between the Section and the Finance Office assuring all CEFMS data is processed correctly and in a timely manner.
• Serve as an administrative focal point for the Branch.
• Conduct a physical property inventory periodically and prepares applicable reports and documents on such items as necessary.
• May initiate training requests/actions.
• Receive visitors and callers to the Branch involving inquiries concerning a variety of substantive administrative and/or technical issues.

• Receives, processes and delivers incoming unclassified and accountable mail for organization and processes internal and outgoing mail for delivery to the post office.
• Picks up and screens outgoing mail for appropriate class, size, wrapping and addresses.
• Weights and meters outgoing mail and determines proper postage by weight and class.
• May be required to operate a motor vehicle.
• Records and controls accountable mail and completes required forms for return to the post office.
• Performs other related clerical duties, such as ordering required forms, equipment, maintaining hard copy and electronic files, scanning hardcopy mail into electronic form and breaking down electronic documents.