Total 147 Customer Service job vacancies in Sacramento, California

• Admit neonates to the Neonatal Intensive Care Unit/Intermediate Care Unit.
• Perform advanced diagnostic and life-saving treatment procedures.
• Develop full treatment regimens requiring knowledge of new techniques, use of prolonged or complicated procedures, or advanced and delicate skills.
• Provide appropriate resuscitative measures in the delivery room (e.g., preterm infants, emergency C-sections, complicated deliveries, etc.).
• Oversee trainees and nurse practitioners to ensure quality, timely and appropriate medical care.
• Assist in the education, evaluation and mentorship of the aforementioned trainees.
• Conduct teaching conferences and lectures for nursing and medical staff on techniques and theory of well-child preventative pediatrics, neonatal, and perinatal issues.

WHAT IS THE TS- TAXPAYER SERVICES DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas: TS - RICS-Return Integrity and Compliance Services; Return Preparer Support.

The following are the duties of this position at the full working level.

• Plans and conducts independent examinations and related investigations of a variety of individual and business taxpayers involving complex tax issues and accounting records and typical methods.
• Classifies and screens individual and business tax returns and allowance cases showing changes in tax liability and selects those which have the highest potential for audit.
• Classifies returns received as the result of transfers, special handling requirements, or collateral requests.
• Reviews collection and criminal investigation referrals for examination potential.
• Provides technical support and training as a coordinator of programs between compliance and other departments within the Internal Revenue Service.

WHAT IS THE TAXPAYER SERVICESDIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

10 Vacancies will be filled in the Taxpayer Services Service Centers IDT/Victim Assistance - Field in Compliance Service Bldg., 1325 Broadway Plaza, Fresno, Ca 93721-1601 (CA7456)

The following are the duties of this position at the full working level.

• Distributes, balances, monitors and reports on workload in accordance with established workflow or job specialization. Assures equitable distribution among employees and timely accomplishment of assigned workloads.
• Amends or rejects work not meeting established standards and refers to supervisor any problems on meeting performance standards.
• Maintains current knowledge of procedures, policies and directives, answers questions, and provides both classroom and OJT instruction to employees.
• Resolves simple informal complaints, refers others to supervisor, reports on performance, progress and training needs of employees and on disciplinary problems.
• Performs administrative duties in the absence of the manager.

• Directly assists the Flight Chief in management of administrative office support programs.
• Performs a variety of technical tasks related to budget execution and records maintenance for the flight.
• Serves as the flight liaison for supplies, equipment control, and property accountability.
• Performs clerical and administrative work in support of the flight/organization.
• Performs as flight receptionist and administrative support for lead generations.

As a Wildlife Refuge Manager your duties will include but are not limited to the following:

• Plans, manage, evaluate and carries out the biological program at the assigned refuge. Oversees, reviews, and approves conservation projects; prepares proposals for development projects (to include timeframes and costs) and submits proposals for review/approval during annual budget cycle.
• Remains abreast of current and everchanging natural resources laws, rules and regulations that affect the National Wildlife Refuge System.
• Develops long-range plans, annual work plans, budgets and work schedules. Implements short, medium, and long-range operation plans based on existing or approved plans, and coordinates work schedules for equipment and resources with other Refuges/WMDs within the Complex.
• Supervises a small team of professional, technical, analytical, administrative support staff, and blue collar workers (permanent and seasonal staff), setting a team attitude of adhering to high professional standards and completion of accurate, high quality work. Overall direct supervisory responsibilities include, but are not limited to, planning work to be accomplished by subordinates, setting and adjusting short-term priorities, and preparing schedules for completion of work; assigning work to subordinates; evaluating work performance of subordinates; providing advisory, counsel, or instruction to employees on a variety of matters; interviews candidates for positions in the unit.

WHAT IS THE TS- TAXPAYER SERVICESDIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Taxpayer Services Operation Support Business Systems Modernization (BSM), Modernization Project Management Services (MPMS)

The following are the duties of this position at the full working level.

• Meets with managers and executives within the Service to define the overall goals and objectives of the project.
• Prepares action plans and schedules for various phases of project accomplishment, both short and long-range; ensures that plans are consistent with Service goals, schedules, and policies.
• Prepares recommendation for resource requirements to accomplish the project; negotiates with managers of various components of the Service to obtain needed resources and support.
• Establishes a system to review, control, and report on project status.
• Plans, coordinates, and establishes operating methods and procedures for accomplishment of project mission; as needed, directs the development and accomplishment of employee training relating to the project.

WHAT IS THE TAXPAYER SERVICESDIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Taxpayer Services Return Integrity and Compliance Services

The following are the duties of this position at the full working level.

• Performs or assists in performing operational reviews, prepares or assists in preparing program evaluations and provides guidelines pertaining to the effectiveness of line program operations in meeting established goals and objectives.
• Advises on program staffing; recommends changes in methods, procedures and techniques to improve baseline measures; and conducts studies of employee/organizational efficiency and productivity and recommends changes in improvements in organization, staffing, work methods procedures.
• Performs other duties as assigned.

WHAT IS THE APPEALSDIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Office of Appeals Collection Appeals

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

As a Front Line Manager you will:

• Plan work to be accomplished by subordinates, sets and adjusts short-term priorities and prepares schedules for completion of work.
• Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.
• Evaluate work performance of subordinates and makes recommendations for outstanding performance recognition and/or disciplinary action.
• Give advice, counsel or instruction to employees on work and administrative matters.
• Interview candidates for positions within the organization/unit and recommend appointment, promotion or reassignment to such positions.
• Hear and resolve complaints from employees, refer group grievances and/or more serious unresolved complaints as appropriate.
• Effect minor disciplinary measures, such as warnings and reprimands, recommend other actions in more serious cases.
• Identify developmental and training needs of employees, providing or arranging for needed development and training.
• Initiate ways to improve production, work processes and/or to increase the quality of the work directed.

• Conducts intake procedures; obtains general medical information, including allergies and drug sensitivities; and takes and records vital signs (TPR-temperature, pulse, respirations, blood pressure, height, weight).
• Assess/Triage patients as prescribed by hospital or clinic policy (i.e,. Government Performance and Results Act (GPRA). Performs a full range of activities pertinent to the containment and prevention of hospital acquired infections.
• Ensures medical records are prepared and available. Ensures proper computer entry of patient data and equipment settings.
• Assess age-specific screening protocols (i.e. Government Performance and Results Act (GPRA), indicators; medication review; pain assessment; growth/development, Body Mass Index (BMI), physical activity, nutritional status; BP control, glycemic control, etc.); monitors patient health and general well-being.
• Performs less complex dressing and treatments without assistance. Assist with cleaning, irrigating, and dressing complex wounds; documents and informs RN of non-healing wounds. Performs skin care measures.
• Current and active Certified Medical Assistant certification (CMA) through successfully passing certification exams from the American Association of Medical Assistants (AAMA) or Registered Medical Assistant certification (RMA) from American Medical Technologists (AMT), or National Certified Medical Assistant certification (NCMA) from the National Center for Competency Testing (NCCT) preferred.

WHAT IS THE TS - TAXPAYER SERVICES DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas: Taxpayer Services, Customer Account Services, Specialty Programs Branch, Technical Support Section.

The following are the duties of this position at the full working level:

• Performs assignments that are agency-wide in scope and have significant impact on issues facing the operating unit. Conducts business impact assessments of field and headquarters operations, serves on task forces or study groups, and performs independent analyses of area or nationwide program operations.
• Comprehensively plans, analyzes, determines cost/benefit relationships, and coordinates a variety of functions, operations, teams, or interfacing administrative systems.
• Independently studies complex problems facing operating unit functions or those of particular concern within specialized areas of the organization. This may require coordinating input from activities outside the division and identifying new methods of performing work.
• Participates with cross-functional representatives on nationwide activities within the operating unit, including workplans, business plans, etc. Conducts studies and analyses to support operational reviews, measure achievement of goals, execution of plans, compliance with directives, and utilization of resources.
• Analyzes assigned program area(s) to discern trends in program delivery. Consolidates report data to measure effectiveness in meeting baselines or the degree to which program plans and achievements support strategic agency initiatives.

Multiple positions will be filled at multiple locations. Pay rates and amount of travel required will vary based on duty location. See Requirements section for details.

• Craters Of The Moon National Monument & Preserve : Arco, ID - Two GS-5 positions. Overtime may be required. Government housing may be available. Travel, including backpacking and camping for up to 12 days maybe required.
• Crater Lake National Park : Crater Lake, OR -One GS-6 position, Six GS-5 positions. Government housing may be available.
• Golden Gate National Recreation Area : San Francisco, CA - One GS-6 position. Government housing is available.
• Lassen Volcanic National Park : Mineral, CA - Three GS-5 positions. Government housing may be available.
• Point Reyes National Seashore : Point Reyes Station, CA - One GS-6 position. Evening and shift-work may be required. Government housing may be available.
• Sequoia & Kings Canyon National Parks: Sequoia National Park, CA - Three GS-5 positions. Overtime may be required. Evening and weekend work may be required. Government housing is available. Travel, including backpacking and camping in rough terrain maybe required.

• Assists in conducting wildlife censuses and surveys and assembles basic on wildlife populations such as sex, habitat use, age structure, seasonal movement and harvest characteristics.
• Collects data on condition of forage, range or streams, and makes preliminary determinations on the nature of the cause of problems noted, such as drought, over-populations, toxins.
• Assists in the development of plans and guidelines on such issues as seasons of recreational use or hunting limits by collecting and compiling the specified data.
• Uses standard statistical methods and procedures in interpreting the field data gathered and applies these findings in preparing reports and correspondence relating to field activities.

• Leads in conducting wildlife censuses and surveys and assembles basic on wildlife populations such as sex, habitat use, age structure, seasonal movement and harvest characteristics.
• Collects data on condition of forage, range or streams, and makes preliminary determinations on the nature of the cause of problems noted, such as drought, over-populations, toxins.
• Assists in the development of plans and guidelines on such issues as seasons of recreational use or hunting limits by collecting and compiling the specified data.
• Uses standard statistical methods and procedures in interpreting the field data gathered and applies these findings in preparing reports and correspondence relating to field activities.

• Provides technical assistant to all clinical departments, programs, and services. Develops and maintains responsibility for a priority work order system to ensure effective viability as well as ensuring that emergent biomedical failures are addressed promptly.
• Responsible for management of allocated budget for equipment replacement. Provides technical assistance and repair determinations in accordance with set policies and procedures.
• Incumbent must be able to write instructional material and conduct training in the techniques and methods of testing, calibrating, and operating medical and dental systems for service unit personnel.
• Will inspect and evaluate new systems upon receipt to determine that all government safety regulations, manufacturers' specifications, and contract requirements are met. Frequent coordination with healthcare personnel is required.
• Works closely with professional engineering and medical personnel within IHS and tribal communities. Communicates orally and in writing with medical, dental, administrative, and engineering professionals to determine overall objectives desired.

• Takes customer orders and prepares order form; collects money and operates cash register; gives customer order form stub; transmits order to cook; receives order from cook.
• Sets up steam tables, dining room tables, and side service stands with hot or cold food items including meats, vegetables, salads, bread, butter and beverages.
• Breaks down and cleans area when meals are complete.
• Sets up dining area for service by cleaning tables and chairs, cleaning counters, stocking drinks, and stocking utensils for breakfast and lunch.
• Sets and operates dishwasher and electric slicer, performs preventive maintenance and cleaning.
• Scrapes, soaks, scours, and scrubs bowls, pots, and pans.
• Also performs heavy duty cleaning tasks such as ceilings, grill, exhaust hood, under and behind kitchen equipment, washes floors and walls, walk-in refrigerators and freezers, and sanitizes garbage cans.
• May unload food from delivery trucks.
• Collects and transfers trash from work area to disposal area.
• Prepares vegetables and fruits for cooking and serving by washing, peeling, slicking, and dicing.
• Cuts and shreds lettuce, slices/dices tomatoes, onions, and other vegetables.
• Prepares cold sandwiches and salads using prepared ingredients.
• Fills and stocks dressings and sauces.
• Stocks and restocks beverages, coffee, lids, napkins, cups, straws, and utensils, maintaining a clean and sanitized area.
• Performs other duties as assigned.
• Incumbent is responsible for independently completing work as scheduled after initial oral or written instructions when changes or new assignments are made.
• Supervisor periodically checks to see that work is done on time and according to instructions.
• Must be skilled in doing tasks with several steps and must use judgement in sequencing tasks.
• Knowledge of sanitation standards for handling and serving food, and cleaning equipment and work area.
• Frequently lifts or move objects weighing up to 40 pounds.
• Continuous standing, walking, frequent stooping, reaching, pushing, pulling, and bending.
• May be required to work on ladders and use powered cleaning equipment.
• Uncomfortably high temperature and humidity are created by steam and heat from cooking and dishwashing.
• Area is usually noisy and there is a danger of slipping on wet floors where food or beverage has been dropped.
• Exposed to hot liquids, sharp cutting blades, hot working surfaces, and extreme temperature changes when entering walk-in refrigeration or freezer units.

Yosemite, Ca, has three full time permanent Positions and two career seasonal position subject to non-pay time.

Career-Seasonal appointments are permanent positions and include the same benefits as Career appointments, but do not provide work on a year-round basis. Non-pay dates will be two weeks at the end of January to February for one position and other position will be two months from the end of December to the beginning of March.

• Supervise a team of employees and volunteers tasked with performing Recreation Fee Program related duties including assigning work, preparing schedules, evaluating work performance, effect minor disciplinary measures, interview candidates for positions in the unit; recommend appointment, promotion, or reassignment to such positions.
• Perform assignments in accordance with all regulations governing the handling of government funds and separation of duties.
• Serve as a technical authority for the resolution of especially difficult or sensitive technical problems associated with the collection, deposit, tracking, and expenditure of fee revenue and donations.
• Test reservation system functionality in automated reservation systems such as Recreation.gov and report findings as appropriate.
• Prepare or update operating manuals and/or standard operating procedures for the implementation of fee related systems, processes, and procedures.

Sequoia and Kings Canyon National Parks represent an extraordinary continuum of ecosystems (96% designated wilderness) arrayed along the greatest vertical relief (1,370 to 14,505 feet elevation) of any protected area in the lower 48 states. They are the highest, most rugged reaches of the Sierra Nevada Mountains (including Mount Whitney at 14,500 feet elevation) and feature the world's largest trees - Giant Sequoias. Sequoia National Park is the nation's second oldest national park (established September 25, 1890) and encompasses 404,863 acres. Kings Canyon was established on March 4, 1940 and encompasses 458,847 acres. Both parks provide a wealth of recreational opportunities via 835 miles of trails, wild and scenic rivers, alpine lakes, and caves, along with a full range of overnight lodging prospects to choose from that include 14 campgrounds. For area information visit: https://www.nps.gov/seki/getinvolved/workwithus.htm.

Duties include:

• removes nonnative fish from alpine lakes.
• completes visual encounter surveys for amphibians and reptiles.
• sets, cleans and repairs gill nets.
• electro-fishes in streams.
• conducts fish, amphibian, and reptile surveys.
• collects field data.
• kills nonnative fish; handles dead fish.
• follows detailed protocols.
• records environmental parameters.
• uses topographic maps, compass, and/or global positioning systems (GPS) for navigation.
• provides an overview of the project to park visitors.
• and occasionally assists with research projects.
• manages logistics in preparation for summer fieldwork.
• provides orientation, training, and mentoring for summer field crews.
• oversees and conducts summer field operations.
• manipulates aquatic datasets.
• provides logistic and field support to scientific research studies.
• conducts electronic entry, quality assurance/quality control and summary reporting of field data,
• organizes and maintains field equipment and supplies.

• drafts technical reports summarizing scientific projects.
• compiles drafts of Sierra Nevada aquatic wildlife information for data collection spreadsheets, reports, and correspondence.
• evaluates and interprets the significance of scientific findings.
• analyzes biologic, chemical, and physical data as part of a multidisciplinary aquatic ecology program.