Total 29 Customer Service job vacancies in San Francisco, CA, USA

• Serves as the Service Center technical authority on the Farm Loan Programs and the primary point-of-contact on all farm loan issues addressed in the counties serviced;
• Supervises and directs the work of a subordinate staff responsible for making, servicing, and liquidating loans under FSA farm loan authorities;
• Has delegated loan approval authority and performs the full range of loan specialist duties;
• Attends public meetings with various groups and associations, and performs public relations and outreach efforts in the geographic areas serviced;
• Applies knowledge of the technical and administrative concepts, principles, and practices of farm loan and financial management;
• Applies knowledge of farm operations, land use and value, and production and marketing of various crops and livestock.

WHAT IS THE APPEALSDIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Office of Appeals Collection Appeals

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

As a Front Line Manager you will:

• Plan work to be accomplished by subordinates, sets and adjusts short-term priorities and prepares schedules for completion of work.
• Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.
• Evaluate work performance of subordinates and makes recommendations for outstanding performance recognition and/or disciplinary action.
• Give advice, counsel or instruction to employees on work and administrative matters.
• Interview candidates for positions within the organization/unit and recommend appointment, promotion or reassignment to such positions.
• Hear and resolve complaints from employees, refer group grievances and/or more serious unresolved complaints as appropriate.
• Effect minor disciplinary measures, such as warnings and reprimands, recommend other actions in more serious cases.
• Identify developmental and training needs of employees, providing or arranging for needed development and training.
• Initiate ways to improve production, work processes and/or to increase the quality of the work directed.

• Serves as the Chief, Global Network Operations Branch (GNOB) overseeing the daily operations.
• Provides Defense Health Agency, customers and other stakeholders with metrics and statistics measuring compliance with DHA J6 service delivery and performance standards, goals, and objectives.
• Liaises with technical, Information Assurance, and experts within DHA and the Air Force, Army, Navy, or VA medical communities to develop operational functions, tasks, and procedures that ensure the availability, delivery, and security of services.
• Provides DHA leadership with metrics, statistics, and reports documenting the delivery of GNOB services.
• Analyzes the program's service delivery and sustainment standards, goals, and objective to design, implement, and manage a holistic service delivery management and execution program for the GNOB.
• Oversees the work of contractors and civilian employees in managing the security of the infrastructure and projects in development, deployment, and/or sustainment.

- Responsible for managing Human Resource aspects of service operations, including hiring process, disciplinary action and Labor/Management relations. Responsible for resource management and distribution, assessing staffing levels and needs, space planning, and assessing equipment and technology needs along with corresponding requests for needed resources.
- Prepares performance plans and performance evaluations; recommendations for appointment, awards, advancements and ensuring new hires are properly vetted. Incumbent monitor's staff competencies and updates staff competency folders in accordance with all regulatory guidelines and identifying continuing education and training needs.
- Skillful in interpersonal relationships and conflict resolution. Complies with and ensures that Department of Veterans Affairs EEO guidelines are followed within the Service.
- Supervise, direct and manage a diverse MSA staff and is involved to on-the-job team problem solving; developing, implementing and evaluating improvements to work processes and identifying continuing training needs. Supports and is involved in teamwork and/or team building both within the incumbent's Service and other Services.
- Responsible for a full range of functions associated with the daily operation of the assigned clinic, ensuring that referrals for the section are processed, treatments are provided, and documentation is completed according to TJC, CARF and service policies.
- Provides advanced professional oversight and consultation to MSA staff and evaluates complex processes with great autonomy. Incumbent develops and implements new processes and provides guidance for MSA staff.
- Consults with medical staff through patient presentations, clinics and confer.
- Responsible to continually evaluate the success of ongoing improvement projects programs and recognizes the need for new programs. As the need for new programs is identified, the incumbent must develop and initiate new treatment programs which apply current research finding.
- Monitor's inventory, projects equipment and supply need for treatments and submits requests of those if indicated.
- Responsible safe operations of the clinic, ensuring the safe environment, the work area is secured, and equipment is clean.
- Possesses subject matter knowledge of the organization and Service in order to respond to requests, inquiries, problems, and to identify and communicate any discrepancies in scheduling or improperly completed orders. Incumbent must be able to follow extensive guides in form of instructions, manuals, regulations, and precedents that apply to the work. Incumbent uses own judgment in locating and selecting appropriate guidelines, policies, procedures, and other sources and adapts them according to the circumstances of the specific situation.
- Responsible for data collection and validation. He/she will ensure that encounter errors (e.g., open encounters) and appointment wait time errors are corrected timely. He/she will also ensure that consults are addressed by staff in a timely manner. This will include setting goals, assigning and reviewing work, setting deadlines, and taking corrective action when goals are not me

Work Schedule: Full Time 40 hours a week. Exact work schedule to be discussed during interview.
Financial Disclosure Report: Not required

As a Mission Support Specialist , your typical work assignments may include:

• Gathering data, establishing electronic files and databases, composing correspondence, and assisting with the preparation of reports and briefings on special projects.
• Preparing requests for personnel actions.
• Performing vehicle management, including ensuring timely maintenance, service, repairs, supplement equipment, and documentation.
• Completing routine logistics functions to include supply management, inventory management, accountable property management, facility management, and transportation and fleet management/maintenance.
• Providing advice and guidance to management concerning the administration and implementation of the law enforcement program.

As a MISSION SUPPORT ASSISTANT (OA) , your typical work assignments may include:

• Performing administrative support services, to include Records Management, Privacy Act, official mail control, postal management, forms management, correspondence management, reports control, record keeping, etc.
• Performs a variety of clerical duties to include, prepares and maintains correspondence pertaining to travel, time and attendance, data processing and maintenance, personal property (accountable and non-accountable), supply management, human resource liaison assistance, records management, and TFO management.
• Assists with managing division fleet services, including vehicles timely maintenance, service, repairs, supplement.
• Responsible for providing technical assistance for Division's personal property.

• You will troubleshoot repairs, modify, and test a variety of mechanical, electrical, hydraulic, pneumatic, and air conditioning aviation ground support units.
• You will disassemble various systems and components of Aviation Ground Support Equipment and replaces or repairs necessary parts such as bearings, ignition units, magnate units, steering systems and similar assemblies.
• You will repair, align, inspect and test various systems, such as power drives, transmissions, clutches, hydraulic actuators, pumps, valves and control systems.
• You will remove and replace major components such as engines (diesel and gas), generators, and jet start engines.

The NM functions as a role model, educator, practitioner, and supervisor providing leadership to the team. They influence care outcomes by collaborating with members of the interdisciplinary team to remove barriers and implement new evidence-based cutting-edge programs/processes.

Major duties include, but are not limited to:

• Engages in professional organizations to enhance leadership and career growth.
• Adhere to ethical principles in decision-making, fostering accountability at personal, organizational, and staff levels.
• Equip staff with tools for culturally competent care and promotes a culture of accountability for high-quality, cost-effective outcomes.
• Cultivate alliances across the care continuum, building trust through active listening, engagement, and emotional intelligence.
• Ensures compliance with accreditation and regulatory standards.
• Aligns nursing/clinical objectives with organizational strategic outcomes, participating in strategy planning and execution.
• Promote an inclusive workplace valuing diversity to achieve the organizations vision and mission.
• Maintains knowledge and ensures compliance with all regulatory and accreditation standards, Directives, policies, and standard operating procedures (SOP).
• Supports colleagues and other nurses through knowledge sharing to provide safe, quality nursing care. Fosters a safe and supportive environment conducive to the professional development of healthcare professionals. Contributes professional nursing perspective in discussions with the interdisciplinary team.
• Partners with others to effect change and produce optimal outcomes. Evaluates outcomes of evidence-based decisions and practice changes for individuals, groups, and populations. Responsible for the documented outcomes at the program or service level. Program or service level outcomes must be broad and complex and can be demonstrated at any organizational level within a facility.

• Performs the duties of the Team Coach in his/her absence and shares in those responsibilities on a daily basis.
• Ensures that the team's quality and timeliness of service meets performance indicator goals.
• Responsible for the cost-effective use of resources to accomplish the team's assigned outcomes.
• Gathers, interprets, and recommends appropriate action based on a wide range of data addressing service concerns.
• Analyzes and interprets laws, rules and regulations and their effect on the establishment of new policies, procedures, and/or methods of operation.
• Monitor leave balances, approve/deny leave, and certify timecards.
• Run production and workload reports.
• Communicate with senior management.

Duties consist of the following, but are not limited to:

• Record and transcribes meeting minutes, prepares agenda and keep the open issues tracking grid.
• Serve as focal point to track office assignments to ensure timely reply or actions and to ensure that deadlines are met.
• Maintain and controls records of incoming correspondence and follow-up working process to ensure timely reply and/or action.
• Gather, compiles providers' specific data such as productivity, compliance with mandatory trainings, practice review reports, unsigned notes, consults, etc.
• Type memorandums, minutes, letters, reports, and other general office materials including confidential matters pertaining to disciplinary actions, boards of investigation and controlled correspondence for which is required to maintain high level of confidentiality.

• You will serve as the Command Administrative Division responsible for Command Services and Travel Branches, Directives, Control Administrator and Mail functional areas and manage administrative support for FRCSW N65888 military/civilian personnel.
• You will be responsible for the management and oversight of all programs assigned to the Command Administrative Division and ensure the programs are executed in accordance with Federal, DoD, and Navy regulations, as well as local policies.
• You will participate in conferences/meetings with COMFRC/NAVAIR/FRC counterparts regarding such topics as organizational strategy and administration, continuous process improvements, and standardization of operations for all functional areas.
• You will lead enterprise wide studies in order to develop, identify and propose solutions to management support problems which are characterized by their criticality and severity.
• You will assess organizational requirements, resources, and processes to effectively provide quality service to internal and external customers.
• You will use a broad range of knowledge of DON Administrative services to include Joint Travel Regulations(JTR), records management, Federal Management Regulation (FMR) and administrative protocol.
• You will supervise personnel and resource management allocation.
• You will assess the organizational aspects of the Production and Support Departments to determine manpower needs by series and initiates action to recruit, reassign, or train personnel to meet staffing requirements.
• You will supervise and support the Equal Employment Opportunity Program.
• You will execute organizational and cultural change in the Competency throughout the Command with complex changes that may impact aspects of the FRCSW organization and with interface with internal customers.

The Procurement Law team provides primary legal support for clients in the Postal Service's Supply Management, Transportation Strategy, and Fleet Modernization & Electrification organizations within one of the world's largest logistical networks. Our clients purchase equipment and services needed to fulfill the Postal Service's nationwide, universal service mission and to support the strategic goals of the Postal Service's Delivering for America plan (more information about Delivering for America is available here).

As examples, recent major procurements have included, among other things: replacing a fleet of over 150,000 delivery vehicles with modern electric and non-electric vehicles, including a new charging infrastructure for electric vehicles; automation and robotics technology; air and surface transportation; financial and consulting services; software; telecommunications; and cybersecurity technology to protect our employees' and customers' data.

The Procurement Law team provides cradle-to-grave support for all major procurements, advising on the solicitation process, negotiation of contract awards, and post-award claims and disputes. We also provide advice concerning pre- and post-award procurement protests, debarments, and congressional and media inquiries, among other assignments. Additionally, we represent the Postal Service in a first-chair capacity in cases before the Postal Service Board of Contract Appeals.

Although experience in government contracts is preferred, attorneys with three or more years of experience in related areas of federal law, commercial contract disputes and litigation, or contract negotiation, are also encouraged to apply.

Responsibilities

1. Conducts legal research and prepares written material for use in representing the Postal Service and advising postal management officials.
2. Participates in conferences necessary to representing or advising Postal Service officials.
3. Directly advises postal management officials and represents the Postal Service in legal matters involving outside parties.
4. Prepares replies to inquiries from Congress, government agencies, and the public.
5. Prepares opinions, memoranda, decisions, regulations, testimonies, or formal filings in proceedings in which the Postal Service is a party.

• As a Financial Customer Liaison you will be responsible for the following duties (if selected at the GS-07 level, duties will be performed in a developmental capacity):
• Provides financial support by serving as liaison between the site and DFAS on behalf of employees, contractors and management to ensure prompt and accurate handling of financial transactions.
• Serves as the primary POC for Defense Finance and Accounting Service (DFAS) personnel regarding material sales, accounts receivable, and accounts receivable related issues.
• Liaises with various parties to include, but are not limited to, DFAS, customer account specialists and customers to research and resolve billing and accounts receivable issues.
• Works with DFAS to resolve customer direct blocked invoices due to contract and goods receipt related discrepancies.

• Carrying out office activities and functions pertaining to one or more of the program areas administered in the county.
• Interpreting and explaining procedures, program regulations and forms to producers and other agency personnel.
• Utilizing various web-based software applications to maintain producer data and processing automated forms.
• Using a high degree of initiative and judgment in planning and carrying out assigned tasks and resolving problems encountered.

This position will allow you to use your expertise in administration to perform assignments requiring the application of fundamental principles, concepts, techniques, and guidelines in an administrative specialty area(s). Apply for this exciting opportunity to strengthen the Department's ability to protect the homeland by analyzing and refining existing work methods and developing new methods and procedures.

This position starts at a salary of $68,297.00 (GS-09, Step 1) to $107,421.00 (GS-11, Step 10).

In this position, you will strengthen the Department's ability to protect the homeland by providing guidance and technical advice in a variety of mission support functional areas for a Field Office or Port of Entry. Typical work assignments include:

• Applying a wide range of administrative programs concepts, laws, policies, practices and analytical methods to address technical issues or problems.
• Planning, gathering, and interpreting information and data to resolve complex problems and issues.
• Determining the most effective and efficient approach to meet customer requirements.
• Participating in complex studies and projects designed to develop broader expertise in assigned specialty area(s).