Total 474 Customer Service job vacancies in Sheffield, S20 1HQ

Job description : Support the registered nurse in implementation of an agreed plan of care with the patient and in accordance with instructions and training received. Contribute to the legality and accuracy of the patients care plan/ and or other reports and the effectiveness of the established communication /reporting system over the full 24hrs, Provide support and assistance to registered staff. All team members are responsible for behaving in a manner that does not put themselves, patients, visitors and other team members in danger or at risk in the clinical environment ,To assist in the maintenance of home cleanliness and tidiness and adhere to infection control policy and procedures at all times , To assist the patient to ensure they have the opportunity to meet their individual dietary requirements. Ensuring all patients receive their chosen and correct meals ,To assist and support registered nurses and clerical staff in administrative duties as required , To escort stable patients to and from all home to departments within the hospital

Care Assistant Days/Nights - Required at Abbey Grange Nursing Home in Sheffield, part of the Country Court Family
Hours: Days/Nights 33 Hours per week available, working weekends on rota (Shift Times 07:00 -19:00 / 19:00- 07:00)
Abbey Grange is one of the most respected nursing homes in Sheffield and is led by the Manager, Kerry & her highly trained & compassionate team. The home offers specialised residential, dementia & nursing care, with a warm family atmosphere.
JOINING THE COUNTRY COURT CARE FAMILY
We’re proud to be a family run business that’s grown over the years to a family of 2,800+ employees and over 40 care homes. We’re passionate about providing 5* care to our residents. From bistros to pubs and cinema rooms to spas – we’ve created extraordinary care homes so we’re looking for extraordinary people to join our team!
ABOUT THE CARE ASSISTANT ROLE
Within the Care Assistant role, you can really make a difference to our residents’ lives. Your responsibilities will include:

Helping our residents with personal support and care
Aiding their emotional well-being and social needs
Supporting residents at meals time
Interacting with our residents on a personal level
Maintaining and developing the residents care plan to ensure their needs are met

ABOUT YOU
Our fantastic staff are at the heart of our homes & provide vital day-to-day support to our residents, so we would love to hear from those who really do want to make a difference to people’s lives.

Be no stranger to working long shifts
Have good written & verbal communication skills
Able to engage well with the residents and their families
Have an understanding of people with Dementia.
Experience as a Care Assistant is preferred but not essential
Have an NVQ Level 2 in Health & Social care or be willing to work towards this.

IN RETURN
You’ll be joining a family business and will benefit from our generous range of benefits which include:

28 days holiday (FTE) (including bank holidays)
Annual pay reviews, pension contributions & enhanced bank holiday rates
Supportive and bespoke Induction Training Programmes, ongoing training and development and nationally recognised qualifications*
Refer a friend or resident bonus scheme*
Pension Contributions & access to the Blue Light Discount Card.
Annual Staff Awards Programme across all our Homes celebrating our great staff

*Subject to Terms and Conditions
Click the Apply Button Now! -If the Care Assistant sounds like a job for you, we would like to hear from you.
PLEASE NOTE:
All applicants must already hold the legal right to work in the UK and if successful will need to provide evidence.We are no longer accepting overseas applications for sponsorship.
You may have experience as
Care Assistant, dementia, Alzheimer’s, older people, senior care assistant, Support staff, Social Care Worker jobs, Community Care Worker, Residential Care Worker, NHS Support Worker.

Care Co-ordinator
Elderly Care
550 hours per week.
Sheffield
£12.78 per hour increasing to £13.76 after the successful passing of probation
Hours- 7am-2:45pm .Monday -Friday (need to be on call for emergencies, out of hours service, Monday through to Sunday on a rotational basis)
Experience of using MS Word and Outlook and full licence with own vehicle.

We are currently looking for a Coordinator to work within the Home Care business, the main purpose of this role will be to effectively and efficiently co-ordinate care delivery for the benefit of clients, staff and the business.

The types of duties you may undertake include: -

• To schedule the Home Care rotas ensuring that clients calls are scheduled as close to their requirements and requests as possible.
• To allocate care calls to staff in a way to maximise efficiency, taking into consideration travel time, required breaks and availability.
• To ensure care calls are allocated in accordance with relevant legislation, including Working Time Regulations.
• To work with the Senior Care Co-ordinator to facilitate new clients, where possible.
• Ensuring that client preferences are met by providing the appropriate Care Support Worker, wherever possible.
• To work with the Senior Care Co-ordinator and Care Supervisor to update and maintain client files in relation to their care calls, including preferences, changes to requirements, respite, holidays, service suspensions and cancellations.
• To keep the Senior Care Co-ordinator updated of any changes in client requirements to ensure that scheduled care calls are invoiced appropriately, including service suspensions and cancellations.
• To be on call for emergencies, out of hours service, Monday through to Sunday on a rotational basis.
• Undertake client visits when calls are not covered.
• To undertake any other duties which may reasonably be required by this role and level of authority.

£24,150 per annum with an increase to £26,000 after successfully passing probation.

A full enhanced DBS check is required for this role, which we will pay for. You will also be provided with your ID badge and all other equipment at no cost to you.

The ideal candidate will be compassionate and enthusiastic about care provision and the Health and Social Care sector. Experience of using MS Word and Outlook are essential.

Must have full driving licence and access to own vehicle.

#LCC17
#LEEJP

Education Support Worker

Sheffield

Are you passionate about supporting young people and making a real difference in their lives? Do you have experience working with young learners with High Needs and want to help remove barriers to their education? If so, we have an exciting opportunity for you!

The Details:

• Contract: Initially a 4-month contract, with the possibility of extension.
• Location: Sheffield - Full-time, on-site.
• Hours: Full-time

Key Responsibilities:

• Support Young Learners: Assist young people with High Needs, helping them access learning by removing barriers and promoting participation.
• Ensure Safety: Keep learners safe at all times, adhering to safeguarding protocols, health and safety standards, and relevant regulations.
• Personalised Support: Contribute to identifying the needs of learners and assist with individual assessments, creating tailored learning strategies.
• Key Worker Role: Act as a key worker for learners, addressing their specific challenges, supporting bursary applications, and facilitating communication between services, families, and settings.

What You'll Be Doing:

• Assessing Needs & Progress: Assist in identifying and assessing the support needs of young people with High Needs, ensuring that they receive personalised support.
• Support Safeguarding & Health: Ensure all safeguarding processes, health and safety protocols, and OFSTED requirements are adhered to at all times.
• Teamwork & Collaboration: Work closely with other team members, managers, and families to ensure a coordinated approach to supporting learners.
• Provide Personal Care & First Aid: When required, provide personal care, first aid, and medication support in line with our policies and procedures.

What We're Looking For:

• A dedicated, compassionate individual with experience supporting young people, particularly those with High Needs.
• Someone who can think creatively to develop solutions that help students overcome challenges to learning.
• A strong communicator who is capable of working collaboratively within a team, while also being able to provide individual, one-to-one support.
• Ideally, you will have experience working within education or a similar support role, but training will be provided for the right candidate.

As part of our team, you'll have the chance to make a real impact on young people's futures, contributing to their educational journey and personal development.

How to Apply:

Please contact Emily @ Service Care on 01772 208964 or email emily.bentley@servicecare.org.uk

Benefits of working for Emily @ Service Care Solutions:

• A specialist, dedicated Social Work consultant offering single point of contact
• Exceptional referral bonuses
• An extensive & exclusive range of Social Work vacancies across the UK
• Nationwide provider Social Work staff to over 200 local authorities.
• DBS disclosures provided via fast track online services free of charge.

Note: Do you know someone who is looking for work in this field? If so, please pass these details on to them. If we are able to place them into work such as this, lasting over 13 weeks, we will happily pay you a £250 referral bonus

Senior IT Service Manager

DWP. Digital with Purpose.

In recent years in DWP we have brought our IT in-house, introduce elements such as automation and self-service to our digital services, and accelerate the adoption of public cloud.

We want to build on this success with your help.

In this role, as an Senior IT Service Manager you will drive analysis and resolution of complex issues, enlisting support and escalating where appropriate to relevant IT service functions as part of one of the biggest IT estates in the UK.

You own stakeholder relationships and make sure that Products and Services are delivering the best value for money in meeting business and user requirements and are able to offer guidance and respond effectively to queries about (for example) Product/Service design and policy.

DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support some of the most vulnerable people in our society.

The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us.

Delivery. Work. Projects.

As a Senior IT Service Manager, you will be responsible for delivering high-quality and value-driven support for digital products and services that are used by millions of people and around 100,000 DWP colleagues.

Your role is all about making that service levels meet agreed targets, managing end to end service performance, and overseeing contracts with third party suppliers.

You'll monitor third-party supplier compliance with SLAs through regular reporting and analysis, ensuring services meet user requirements and deliver value for money.

We're hiring you because you are good at what you do, and you can make us better. You will share your data domain knowledge and experience to drive IT strategy, including defining the tools and techniques most appropriate for the environment.

You will also:

• Set objectives, oversee junior team members, and delegate service management tasks, acting as a point of escalation.

• Implement ongoing service improvements aligned with quality, risk, and security standards.

• Ensure that new or updated products are smoothly integrated into live service with adequate support and meet customer expectations.

Additional Duties:

On-Call Support: Provide out of hours major incident support on a 24/7 rota basis (on-call payments apply)

The skills and experience you need:

• Proven IT service management experience, preferably within a framework such as ITIL.
• Strong stakeholder management, with a history of successful collaboration and negotiation.
• Independent capability in managing digital products/services and reporting.
• High accuracy and attention to detail in service delivery and customer support.
• Experience in budgeting and financial forecasting.
• Knowledge of Notification and Document Repository services is beneficial

Preferred Qualification:

ITIL 4 certification is encouraged for applicants. If you don't have it, don't worry, you can work towards it here as part of our commitment to learning and development.

Details. Wages. Perks.

Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield. whichever is most convenient for you.

Hybrid Work: We also have all the tools and tech we need to enable our people to work and collaborate flexibly. We work a hybrid model, with some time at home and some time in a hub with the team.

Pay: We offer competitive pay from £42,614 to £45,081

Pension: You'll be eligible for a brilliant civil service pension with employer contributions of 28.97%, worth up to £13,000 a year.

Holidays: You'll get a generous leave package starting at 26 days rising to 31, plus all the usual bank holidays, and the option to take extra days off on flexi leave.

Our broad benefits package is built around your work-life balance and includes:

• Flexible working, flexi hours and flexi days
• Hybrid working: some time in a hub with the team, some time at home
• Family-friendly policies
• Time off volunteering and charitable giving
• Bring your authentic self to work with 'I Can Be Me in DWP'
• Discounts and savings on shopping, fun days out and more
• Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference
• Working in an award-winning environment and culture
• Professional development, coaching, mentoring and career progression opportunities.

Process.

Stage 1: Application

Stage 2: Interview

We know how valuable your time is. We have a clear and succinct hiring process with only TWO STAGES.

Click apply now to see the full job description and get started with the next step in your career at DWP Digital.

Proud member of the Disability Confident employer scheme

What's involved with this role:

Temporary Educational Support Worker

Reference no: Sheffield 0009 77FC / 1

Pay Rate: up to £14.79 per hour PAYE depending on experience

37 Monday – Friday, 08:30 - 16:30

This opening assignment is for 3-4 months

City: SHEFFIELD

Enhanced DBS disclosure required

Provide support to young people with High Needs by removing barriers to learning in order to promote effective participation. Facilitate the delivery of education programmes to small groups and individuals under the direction of tutors/ managers. Ensure that learners are kept safe at all times.

Be responsible for ensuring that work undertaken within the service area is conducted in line with statutory regulations and within the Service Area, Directorate and wider Council guidance and best practice.

Key responsibilities:

Contributing to the identification of the support needs of young people with High Needs
Being a key worker for learners as directed by appropriate managers, ensuring barriers to accessing learning are addressed including supporting bursary applications
Contributing to the speedy and effective transfer of information between services, settings and families
Undertaking initial, formative and summative assessments, developing personalised materials and strategies
Participate in accreditation processes as appropriate to the learners under the direction of managers / tutors
Work closely with others to achieve a full and shared understanding of the needs of individual young people and contribute to target setting as part of the EHC process
Providing personal care, first aid and medication as appropriate
Ensuring all safeguarding and health and safety processes and protocols are in place, adhering to LLS and policies and OFSTED requirements
Develop and maintain appropriate mentoring relationships with young people and those engaged with them
Offering peer mentoring and support to other members of the team

Qualifications:

A good level of education with a minimum A*-C in Maths and English
A recognised qualification in support work (or equivalent certification)

Experience:

Experience in working with people with learning difficulties

Skills & Abilities:

The ability to recognise and respond to the needs of individuals, liaising with teaching and support staff to ensure individual support needs are met and adhered to.


Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.


***Qualification details and any other experience/skills relevant to the role to help support your application (and help us to help you!) – please give full details within your CV document.

Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

Clients are generally looking for candidates who are local to, or who can commute easily to the place of work. It will help your application if your CV states, in broad terms, where you reside – there is no need for a full address.

Please feel free to apply to us directly via jobs@tclrec.com by quoting the job reference and exact job title.

To help speed up the process of uploading your CV to the client we would ask that you send us your CV in Word format (or equivalent) if possible, not as a PDF.

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension, you will be working at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than umbrella pay terms. We do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Due to the number of CVs being sent to us under current market conditions, unfortunately we cannot respond to all applications. If you have not heard from us within 3 working days please assume that you have not been shortlisted on this occasion. We will, however, be very happy to receive future applications from you for other roles.

ALD
1

Job Ref: Sheffield 0009 77FC / 1


Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

Please see the attached Job Description for further details on the role, responsibilities and person specification. if you like what you have read and think you have the skills and experience, we need then don't delay, apply today! We get lots of applications for our roles and so we sometimes have to close our posts early. Don't miss out!

1. To manage relevant service improvement processes like project support and governance, to drive service-wide service improvement in line with executive and audit requirements.

2. To coach and mentor staff across the organisation in project and programme management processes, enabling operational and senior staff to effectively deliver business change.

3. To provide a central liaison point for the delivery of projects, and ensure all relevant stakeholders are kept updated on project developments which have interdependencies (such property, transport, ICT, human resources, legal, risk, business planning and communications implications). Maintaining an up to date log of all projects and programmes.

4. Coach, train and mentor staff in project/ programme tools and techniques, facilitating workshops and training sessions to share knowledge and increases capability within the organisation.

5. To be a lead role in driving business change processes, facilitating key business change engagement, such as delivering process mapping, and running lessons learned and benefits realisation workshops.

6. To adapt and support service improvement priorities, working on key business change activities as they appear, such as HMICFRS and Grenfell.

7. To be a key role in service improvement and change, to provide project and programme expertise and support for SYFR staff at all levels of the organisation.

8. To support the delivery of benefits realisation processes and workshops, working with the Business Change Analyst to provide an overview of this work.

9. To provide expert support to Project and Programme Managers in project/ programme governance, supporting the development of project documentation, including project scoping, briefs and business cases, and requirements analysis.

10. To provide project and programme management support for collaboration programmes or projects that SYFR becomes an agreed partner in, regularly working with South Yorkshire Police, South Yorkshire’s Police and Crime Commissioner’s Office, and regional Fire and Rescue business change colleagues.

11. To deliver and recommend improvements to other business change processes, such as risk management, lessons learned, change and control, budget management and project scope.

12. To research and manage business change benchmarking processes, maintaining a central register of SYFR benchmarking and horizon-scanning findings.

13. Working with project managers and senior managers to provide regular updates to relevant Programme Boards or other relevant meetings, on the progress of live projects, capturing project progress and risks.

14. To produce written reports for senior officers/ FRA members, summarising Project/ Programme performance in relation to time, cost and quality measures, and highlighting any significant risks, and issues.

15. To provide professional guidance and advice to managers at all levels on the Service’s project methodology, to help them to deliver projects effectively and efficiently, minimising risks to projects and the organisation.

16. Attend relevant project boards, committees, groups and meetings as required to maintain a view of projects across the Service, feeding back to the Strategic Governance & Collaboration Manager supporting the development of project dependencies, issues and risks for escalation where required.

17. To support the Strategic Governance & Collaboration Manager in the development and maintenance of the Service’s Project methodology and framework, including organising resource to schedule meetings, circulate papers, and capturing actions.

18. To ensure all completed projects are reviewed ie: Closedown reports, Post Implementation Reviews and lessons learned for the development of future projects, working with Project Assurance leads to report back to relevant boards and meetings, and facilitating workshops and meetings where required.

19. Support the review and implementation of risk management strategies, policies, processes, systems and reports to senior officers and Fire & Rescue Authority members, working with the Information and Governance Manager and other colleagues to ensure that corporate risk registers and analysis are kept up-to-date for reporting to senior managers and the Fire Authority.

20. To maintain a complete overview of all organisational policies, with particular regard to having systems in place to ensure policies are kept up-to-date as required.

21. To liaise with senior managers and other policy owners to support their responsibilities in keeping policies up to date. To produce written reports for senior officers, summarising performance in relation to Policy Management.

22. To adapt to the ever-changing nature of the service improvement team’s work, supporting service improvement and governance projects within the team, commensurate with grade.


General

23. Comply at all times with the Code of Conduct for officers of the Authority and such other professional requirements as to standards of conduct.

24. Practice and promote SYFR’s Equality and Inclusion and Health and Safety Policies and to conduct oneself in a manner that is consistent with SYFR’s core values at all times.

25. To fully participate in SYFR’s Performance Development Review process according to the responsibilities of the role

26. Ensure that risk is managed effectively within the section in accordance with corporate strategies and plans

27. Be responsible for the accurate and appropriate processing of data, ensuring compliance with organisational policies and procedures (i.e. data protection).

28. Carry out such other duties within the department as from time to time may be required, which are commensurate with the grading of this post.

Proud member of the Disability Confident employer scheme

MAIN RESPONSIBILITIES
1. The provision of direct practical assistance and support to the FRA, to enable them to carry out their SYFRA duties.

2. Arrange and maintain ongoing FRA meeting schedules in liaison with FRA Members, senior SYFR leaders and other relevant stakeholders.

3. Make and co-ordinate all the necessary arrangements for FRA meetings including: preparation of correspondence, agendas, minutes and other supporting documents.

4. To maintain and prioritise the working diaries of the FRA including: booking appointments and forward diary planning in liaison with internal and external parties.

5. Receive and screen incoming communications from all sources for the FRA, prioritising and redirecting as necessary.

6. Deal with all outgoing communications to include verbal and written forms, with professionalism and discretion.

7. Liaise with external bodies including: other emergency services, representative bodies, political figures, public, media, etc.

8. Carry out research on behalf of the FRA and prepare the appropriate form of presentation.

9. Provide hospitality to visitors to the FRA meetings.

10. Maintain records and filing systems both electronic and manual. This may include using ModernGov, Office 365 or other appropriate software for the publication of FRA documents.

11. Provide cover for other Governance Officers as required.

12. Provide administrative support to the Head of Governance & Legal Services/Monitoring Officer in the recruitment, training and coordination of FRA and independent board members.

13. Support the Head of Governance & Legal Services/Monitoring officer in the collation and drafting of annual reports and self-assessment of governance arrangements.

General
14. Comply at all times with the employee code of conduct, service behaviours and code of ethics for fire and rescue staff.

15. Fully participate in the service’s personal review process appropriate to the requirements of the role.

16. Successfully complete any training and development opportunities required for the role.

17. Practice and promote the service’s equality & diversity and health, safety & wellbeing policies.

18. Be responsible for the accurate and appropriate security and processing of data, ensuring compliance with organisational policies and procedures (i.e. data protection).

19. Carry out other duties from time to time as required, appropriate to the grading of this post.

Proud member of the Disability Confident employer scheme

Duties Each individual has different needs however the list below outlines just some of the practical duties that the post holder will undertake, support and enable people to/with: Identify/contribute to their own goals to improve their quality of life Contribute to their own care/support/recovery plans Support individuals to express their needs and wishes Assist individuals with activities of daily living encouraging active participation and independence Promote their personal hygiene and physical health. Actively engage in health promotion Engage in meaningful and enjoyable activity To support individuals with external activities/appointments under indirect supervision May have responsibility for patient monies/valuables which need to be handled within SHSC local guidelines To structure time positively Initiate, maintain and strengthen familial and social relationships increase self confidence embrace new opportunities 3. Training and Supervision Undertake mandatory and appropriate training relevant to your role for example: General Health and Safety Basic/advanced Life Support RESPECT Training Identify own training and developmental needs Identify areas of training need that are relevant to the team Assist in the delivery of training in areas of personal experience and interest Provide mentoring to level 2 healthcare support worker apprentices who you are working alongside Provide assessment and supervision of band 2 colleagues as they complete the care certificate Participate in annual performance development reviews Participate in regular individual and group supervision Use supervision to understand, reflect, inform and improve your work practice Participate in the development of the service 4. Personal responsibilities Ensure that people are treated with dignity and respect Promote anti-discriminatory activities Work flexibly to meet service needs 5. Administrative responsibilities Keep clinical records up to date using Trust systems in accordance with legislation as delegated by the nurse in charge Support people to contribute to their own clinical notes Maintain records to a high standard and record activity data in a timely manner 6. Professional responsibilities Maintain confidentiality of all personal information and data in line with organisational policy and the GPDR 2018 Be familiar and work in line with local and national policy and procedures. Raise concern in regard to disciplinary or performance issues to the management team using policies and procedures such as safeguarding and whistle blowing.

The Customer Service/Technical Support Agent will be responsible for ensuring a high level of customer satisfaction by efficiently managing customer inquiries, bookings, and technical support related to EDExams. This role also involves invigilation, exam administration, and assisting in the creation and reporting of examinations. You will work closely with candidates, educational centres, and internal teams to facilitate a smooth exam experience, while maintaining a customer-centric and solutions-focused approach.
Key Responsibilities:
• Prioritise and process customer exam bookings and requests submitted via the online booking system.
• Maintain thorough and accurate customer service records, ensuring data privacy and security at all times.
• Use database systems and technology to provide exceptional customer care and technical support via telephone, email, live chat, and screen-sharing software.
• Assist customers with the installation and setup of the EDExams application and troubleshoot basic technical issues.
• Liaise with candidates and exam centres to arrange examination sittings and manage correspondence as needed.
• Check and confirm exam availability for customer sittings.
• Communicate exam results to customers and provide any necessary follow-up support.
• Manage and coordinate all aspects of the exam administration process, including maintaining the examination management system.
• Invigilate exams in accordance with guidelines, identifying and reporting any suspected malpractice to the examination officer or senior management.
• Brief candidates, staff, parents, and carers on examination regulations and requirements.
• Manage conflicts of interest and resolve them efficiently.
• Oversee the conduct of examinations to ensure compliance with guidelines and manage unexpected issues or irregularities.
• Maintain the confidentiality and security of candidate responses and other sensitive information.
• Conduct weekly QA reviews of invigilation recordings to ensure adherence to guidelines.
• Assist in investigating and reporting suspected malpractice when needed.
• Perform any other duties as required by the business or as requested by your Line Manager or Senior Leadership Team.
• Collaborate with the sales team to drive positive sales results when necessary.
• Assist in the online creation of examinations and ensure their accuracy.
• Generate and create reports on examinations to be shared with awarding bodies.
• Maintain a positive, empathetic, and professional attitude toward customers at all times, especially in challenging situations.
• Meet or exceed performance metrics, including response time, customer satisfaction ratings, and resolution time for technical support issues.
• Contribute to continuous improvement initiatives to enhance the customer experience and streamline exam processes.
Personal Skills & Knowledge Required:
• Experience working with or knowledge of Awarding Organisations, EPAOs, Universities, and Training Providers.
• Understanding of current Ofqual legislation and examination standards.
• Strong time management skills with the ability to prioritise and manage multiple tasks.
• Ability to work effectively as part of a team, collaborating with colleagues across all areas of the business.
• High level of confidentiality and discretion, especially when dealing with sensitive information.
• Excellent communication skills, both written and verbal, with a strong customer focus.
• Strong problem-solving skills, with the ability to think on your feet and resolve issues promptly.
• High level of self-motivation and initiative to work independently where required.
• Adaptable and flexible approach to working, with the ability to handle change effectively.
• Basic understanding of software installation, troubleshooting, and resolving technical issues, particularly in a remote support environment.
• Strong interpersonal skills and emotional intelligence, with the ability to handle difficult situations with empathy and professionalism.
Qualifications Required:
• English and Maths GCSE (A-C) or equivalent – Essential
• Proficient in the use of ICT systems for various purposes – Essential
• Customer Service Level 2 NVQ or equivalent – Desirable

To uphold South Yorkshire ICBs current Policies and Procedures. To uphold all National and Local Policies and Procedures, and ensure you are familiar with them e.g., Safeguarding, Mental Health Act, Mental Capacity Act guidance. To work to outcomes determined nationally following papers and reports outlining current best practices and standards and as directed by senior staff. To ensure you maintain safe working practices and attend all annual or statutory training as directed by the senior nurse, including fire safety, moving and handling and basic first aid/life support. Assist with maintaining the welfare and safety of the service users and staff with due regard to accident reporting and the Health and Safety at Work Act. To promote the ICB when dealing with members of the public or caring for service users by ensuring all your interactions and communications promote a professional image, e.g., answering the telephone in keeping with the ICBs Standards. To demonstrate honesty and integrity in all situations, working conscientiously to a high standard. To promote a positive approach to all aspects of your role. To have and participate fully in an annual personal development plan and performance development review, identifying gaps in knowledge and training, ensuring you are up to date with your practice to fulfil effectively your PDR profile outline. To take responsibility for and fulfil your work plan objectives, being willing to learn new skills and new practices. To participate in regular PDRs/1:1s with your supervisor to discuss your work performance. To be flexible to the changing individuals needs and service development Communication and relationships Provide information to members of the team when requested, in relation to any variance from plan/delivery targets and contribute to the implementation of solutions To attend and contribute to regular staff team meetings and to attend case conferences and reviews as appropriate. To maintain individual confidentiality at all times. Analytical and judgement To participate in the evaluation procedures within the team. Participate in relevant meetings, reporting attendance and providing information where requested. Planning and organisation To take responsibility for and fulfil your work plan objectives, being willing to learn new skills and new practices. Support team in service improvement, public health, workforce or commissioning strategies and contribute to any associated action plans, in accordance with the agreed priorities of the wider team. To be flexible to the changing individuals needs and service development. Physical Effort Competent keyboard and IT skills. Able to use Office 365 packages, in particular Word, Excel and Outlook. Skills for communication on complex matters and difficult situations. The postholder must be independently mobile and able to travel to undertake the role. Patient/Client Care Contribute to the planning, delivery and monitoring of interventions and/or treatments. Policy and Service Development To work within ICB policies and practices, and taking direction from Senior Managers and guidance from the senior nurse, using your judgement and experience.

Position: Care Worker
Salary: £11.44 per hour
Shift: Days and Nights

Job Description:
As a Healthcare Assistant, you will play a crucial role in providing essential care and support to individuals within a healthcare setting. Your primary responsibilities will include assisting with daily living activities, monitoring patient well-being, and maintaining a clean and safe environment. You will work closely with a team of healthcare professionals to ensure the highest standard of care is delivered to the people in care.

Key Responsibilities:

Assist patients with personal care tasks, including bathing, dressing, and toileting.
Help patients with mobility and provide assistance in moving and transferring.
Observe and report any changes in patients' physical or emotional conditions to the nursing staff.
Maintain a clean and hygienic environment for patients, including changing bedding and tidying rooms.
Ensure the safety and well-being of patients by following established protocols and procedures.
One to Ones
Personal Care

Valid training and certification is required for an immediate start. if not training can be provided.
A valid Enhanced DBS certificate (Disclosure and Barring Service), demonstrating a clean criminal record.
Previous experience in a healthcare or social care setting is highly desirable.

Working hours for the role are: 5 out of 7 days a week this will include one weekend on one weekend off.

The role will be working days and 12 hour shifts each day.

Benefits:

Opportunities for career development and progression within the healthcare sector.
A supportive and inclusive working environment.
Comprehensive training and ongoing professional development.
Employee benefits package, including pension scheme and holiday entitlement.

How to Apply:
If you meet the above requirements and are ready to make a difference in the lives of others, please submit your resume/CV to hello@purecarestaff.com or call 01422 525 320

Note: Only shortlisted candidates will be contacted. Prior to any offer of employment, the successful applicant will be required to undergo an enhanced DBS check.

Please view the attached Job Description and Person Specification documents for full details regarding this post. When completing your application please ensure that you clearly demonstrate how you meet the role criteria.

Please view the attached Job Description and Person Specification documents for full details regarding this post. When completing your application please ensure that you clearly demonstrate how you meet the role criteria.