Total 87 Customer Service job vacancies in Sittingbourne, ME10 4HG

As a support Worker at Ulcomb House, you will have the opportunity to work with adults from different backgrounds with complex support needs.

Positive Behaviour support lies at the heart of the daily support we give. Our service users are supported to make informed choices, ensuring their inclusion to improve their quality of life. Every day is different as you build meaningful relationships with our service users that will enable them to grow confident to try out new things and develop new skills.

For the right individual, supporting people with complex needs is an extremely rewarding role as the skills you bring can make a huge difference to their lives.

SKILLS AND EXPERIENCE REQUIRED TO BE A SUPPORT WORKER

The ideal applicant will have:

o Care Certificate (not essential).
o experience of working with young adults.
o past experience of assisting people with Learning Disabilities and challenging behaviour.
o Full UK Driving Licence (preferred but not essential).


We seek staff with positive attitudes, flexibility and good written and verbal communication.

Please see a full job specification attached to this advert on our website.

SUPPORT WORKER SHIFTS

The role of Support Worker is full time at 37.5 hours per week with shifts. You will be required to work a mix of early and late shifts, some weekends and some bank holidays. This is not an overnight role. Early and late shift times are as follows:

o Early: 7:30am to 3pm
o Late: 2:30pm to 10pm


ULCOMB HOUSE

Bridge House is a large, comfortable home and is conveniently located just 10 a minute walk from Sittingbourne railway station. It also benefits from being within sight of a bus stop.

WHY JOIN OUR TEAM AS A SUPPORT WORKER

o Clear career and personal development pathway (including employer funded professional study)
o Employer pension contribution scheme
o Private healthcare
o Full health and wellbeing support
o Great company recognition programme (including longevity awards, KUDOS, Employee of the Month, FREE staff lottery, CareFriends recognition bonus payments)
o Comprehensive induction
o Employee referral scheme
o Free meals / fruit on shift
o DBS check - we cover the cost of your DBS check
o Access to many other benefits: Blue Light Card; Concerts for Carers; Discounts for Carers +


MOST IMPORTANTLY, YOU WILL BE VALUED FOR THE WORK YOU DO, AND WE HIGHLY REGARD A GOOD WORK AND HOME-LIFE BALANCE.

RECRUITING PROCESS

We manage a rigorous, fair recruitment process and all successful applicants will be subject to an enhanced disclosure as we undertake criminal record checks

Thank you for your interest in working for Cartref Homes. We hope to be in touch with you very shortly.

At Cartref House we support adults with mild intellectual disabilities, autism and complex mental health conditions that include emotionally unstable personality disorders.

People with these conditions often struggle with interpersonal relationships, have difficulty regulating their emotions, and can experience intense mood swings. These disorders can significantly impact a person's daily life, work and relationships.

As a support worker, you will be given the very best training in order to help our service users to

o Promote their rights and express themselves
o Manage their emotional and communication needs
o Undertake their daily-life skills, such as budgeting, shopping, laundry, cooking, and cleaning
o Engage with the wider community by attending appointments and social occasions
o Make the best of life through fun and laughter


Whether you are helping a service user shop for groceries or prepare a meal, you have the chance as a Support Worker to learn about why people behave the way that they do and how to encourage positive decision making.

SKILLS AND EXPERIENCE REQUIRED OF A SUPPORT WORKER

o Kindness and patience
o Open-mindedness and a willingness to learn
o Resilience and energy to problem-solve
o A keen sense of fun!
o Care Certificate (not essential).
o Past experience of assisting people with intellectual disabilities and challenging behaviour (preferable)
o Full UK Driving Licence (preferred but not essential).


We seek staff with positive attitudes, flexibility and good written and verbal communication.

Please see the full job specification attached to this advert.

WHY JOIN OUR TEAM AS A SUPPORT WORKER

o Competitive salary
o Clear career and personal development pathway (including employer funded professional study)
o Employer pension contribution scheme
o Private healthcare
o Full health and wellbeing support
o Great company recognition programme (including longevity awards, KUDOS, Employee of the Month, FREE staff lottery, CareFriends recognition bonus payments)
o Comprehensive induction
o Employee referral scheme
o Free meals / fruit on shift
o DBS check - we cover the cost of your DBS check
o Access to many other benefits: Blue Light Card; Concerts for Carers; Discounts for Carers +


MOST IMPORTANTLY, YOU WILL BE VALUED FOR THE WORK YOU DO, AND WE HIGHLY REGARD A GOOD WORK AND HOME-LIFE BALANCE.

RECRUITING PROCESS

We manage a rigorous, fair recruitment process and all successful applicants will be subject to an enhanced disclosure as we undertake criminal record checks

Thank you for your interest in working for Cartref Homes. We hope to be in touch with you very shortly.

We have an exciting opportunity for a Trainee Nurse/Paramedic Emergency Care Practitioner to join our Swale based Minor Injuries unit, working across Sittingbourne and Sheppey Hospital.

You will work with a supernumerary status throughout your training period to allow for optimal development time and we will work with you to support you into a Band 6 post.

Ideally you will have 2 years post registration experience within Urgent/Emergency care and you will work under the supervision of a Nurse Practitioner/Emergency Care/Paramedic Practitioner.

This role consists of a mixture of clinical and directed learning following completion of the course, OCSE'S will be held. Successful completion of the course will require the expected pass mark to be obtained.

We are happy to consider full time or part time.

You will develop the skills and knowledge to work as an autonomous practitioner in undertaking comprehensive assessment of patients attending with minor injuries and illness, enabling them to make a sound clinical diagnosis , request relevant investigations and therefore provide appropriate and accurate evidence based management plan of their patients.

Here at KCHFT we are constantly working to improve the lives of our staff and our patients. We care for you so you can care for your patients.

Our “We Care” strategy means that our ambitions are to put our communities first, deliver a better patient experience and importantly, be a great place to work for all of our workforce.


At our “Outstanding” rated trust more than half of our workforce work flexibly, including compressed hours and term time only. More than 70% of our workforce feel we take positive action on health and wellbeing, and we aim to improve this. We are proud to say that we consistently score above the national average in our staff survey results, particularly for our focus on the well-being of our workforce.


And with the forward NHS vision being based on community care, there has never been a better time to join us.




Additional Working Pattern: 37.5

Rated ‘outstanding’ by the CQC, we’ve got a passion for delivering high standards of patient care and excellent services to improve the health of our communities. To do this we need outstanding people who share our valuesCompassionateAspirationalResponsiveExcellent



We know a commitment to equity, diversity and inclusion leads to better patient care and a happier workforce. We pride ourselves in being diverse and welcome applications from people with varied backgrounds, perspectives and experiences

We ask for information about your protected characteristics on our application forms. This isn’t visible to anyone involved with shortlisting or interviewing you, except when you choose to be considered under the guaranteed interview scheme due to disability. Short listers will see two ticks alongside your application to ensure they apply the principles of the scheme to your submission

The data we collect helps us to ensure we are attracting diversity in our applicants, that all our colleagues have equitable access to career opportunities and supports us on our journey to being a Great Place to Work

As a flexible working friendly organisation, we want you to be able to work in a way that is best for us, for our patients and for you. Talk to us about a flexible working arrangement that won’t involve sacrificing time for personal interests or family commitments. We’ll support you to work flexibly in a way that will suits us both

See where you can go with KCHFT career pathways

The job description and person specification gives you all the information you need about this role. Please look carefully at the criteria in the person specification and tell us what you have done that shows you meet this in your application. If you need an application form in an alternative format please let our recruitment team know. All information you supply on your application should, to the best of your knowledge, be true and accurate.

Still have questions? The recruiting manager would love to hear from you, their contact details can be found in the job advert.

We can get a lot of applications for some roles so to be in with the best chance of being shortlisted please make sure you apply as soon as possible. A vacancy may close early if there is a lot of interest in the job.

Although vaccination against COVID-19 is not mandatory, we are strongly encouraging colleagues in clinical and non-clinical roles who have direct or social contact with patients to be fully vaccinated. In this way we will be doing all we can to ensure your safety and that of your colleagues and the patients we serve.

Find out more about the community differencehere.

Good luck! We can’t wait to meet you and welcome you to #teamKCHFT, #cometocommunity.


This advert closes on Wednesday 15 May 2024

The job description and person specification gives you all the information you need about this role. Please look carefully at the criteria in the person specification and tell us what you have done that shows you meet this in your application. If you need an application form in an alternative format please let our recruitment team know. All information you supply on your application should, to the best of your knowledge, be true and accurate. Still have questions? The recruiting manager would love to hear from you, their contact details can be found in the job advert. We can get a lot of applications for some roles so to be in with the best chance of being shortlisted please make sure you apply as soon as possible. A vacancy may close early if there is a lot of interest in the job. Although vaccination against COVID-19 is not mandatory, we are strongly encouraging colleagues in clinical and non-clinical roles who have direct or social contact with patients to be fully vaccinated. In this way we will be doing all we can to ensure your safety and that of your colleagues and the patients we serve. Find out more about the community difference here. Good luck! We cant wait to meet you and welcome you to #teamKCHFT, #cometocommunity.

A premium residential care home on the outskirts of York is now looking for a Care Assistant (HCA) to join the team.

This home was purpose-built to give residents with age, poor health, and dementia-related needs the best possible home-living experience. The home has a fully “Good” CQC rating and has outstanding rates of resident satisfaction: regularly praising the delicious and nutritious seasonal menus offered, the jam-packed entertainment programme, the luxurious rooms with stunning countryside views and, above all, the team’s genuine kindness and respect.

As a Care Assistant, you’ll be making sure residents get all the support they need. From assisting with daily living, to spending some quality one-to-one time, to helping out with some planned activities, you’ll help each resident to live well and stay active in a comfortable and caring place.

The home is part of one of the UK’s Top 20 Care Home Groups and you’ll be offered fantastic opportunities for further development within care, alongside one of the sector’s best benefits packages – complete with a one-off £500 sign-on bonus* as a warm welcome to the team.

This is a permanent, full-time (36h) Care Assistant role, with day shift and night shift patterns available.

Person specification:

• (Essential) Some previous experience as a Care Assistant in an elderly care setting
• (Essential) A compassionate approach and an interest in helping vulnerable people
• (Essential) Willingness to help with personal care tasks
• (Desirable) Level 2 or Level 3 qualification in Health & Social Care (or equivalent)

Benefits/enhancements include:

• £500 sign-on bonus* (*T&Cs apply)
• Company pension scheme
• Extensive range of holiday, retail, and leisure discounts
• Free learning & development opportunities
• Unlimited access to Refer a Friend bonus scheme
• Health & wellbeing support
• Recognition and reward schemes
• Monthly staff lottery offering cash prizes
• Free on-site parking
• Free uniform provided
• And more!

A premium residential care home on the outskirts of York is now looking for an experienced Healthcare Assistant (HCA) to join the team as a Senior Care Assistant.

This home was purpose-built to give residents with age, poor health, and dementia-related needs the best possible home-living experience. The home has a fully “Good” CQC rating and has outstanding rates of resident satisfaction: regularly praising the delicious and nutritious seasonal menus offered, the jam-packed entertainment programme, the luxurious rooms with stunning countryside views and, above all, the team’s genuine kindness and respect.

As a Senior Care Assistant, you will be trusted to support the more advanced elements of clinical care (such as medication and care planning) and to mentor more junior members of the team, helping to foster a comfortable and enjoyable environment for the residents.

The home is part of one of the UK’s Top 20 Care Home Groups and you’ll be offered fantastic opportunities for further development within care, alongside one of the sector’s best benefits packages – complete with a one-off £500 sign-on bonus* as a warm welcome to the team.

This is a permanent, full-time (36h) Senior Care Assistant role, with day shift and night shift patterns available. We also have space on the staff bank if you’re looking for more flexibility or to pick up extra hours.

Person specification:

• (Essential) Previous experience as a Care Assistant in an elderly care setting
• (Essential) Level 3 qualification in Health & Social Care (or equivalent)

Benefits/enhancements include:

• £500 sign-on bonus* (*T&Cs apply)
• Company pension scheme
• Extensive range of holiday, retail, and leisure discounts
• Free learning & development opportunities
• Unlimited access to Refer a Friend bonus scheme
• Health & wellbeing support
• Recognition and reward schemes
• Monthly staff lottery offering cash prizes
• Free on-site parking
• Free uniform provided
• And more!

ASB Officer
Sittingbourne, Kent
Temporary
Full Time - Hybrid/Remote
We are searching for a prospective Anti-Social Behaviour Officer to join a team based in Sittingbourne on a full time, temporary basis with an initial contract of 3 months. The ASB Officer will provide a high quality, proactive, responsive, and prompt ASB management service to residents to effectively tackle all forms of hate crime, neighbour nuisance and anti-social behaviour using a broad range of interventions, including the legal framework. This role offers remote working with 1-2 days a week in office or conducting visits where necessary.
Requirements
The ideal candidate will have the following skills and experience:

• Previous experience in a role involving ASB Management, with high level cases of ASB
• Knowledge of housing, civil, and criminal law, including the Anti-social Behaviour, Crime, and Policing Act 2014
• Ability to take responsibility for own safety and create a safe working environment
• Empathetic and respectful towards residents/customers, value diversity
• Able to understand and gather relevant information to process legal action and ensure a successful conclusion.
• Experience of presenting cases at Court to support the ASB process.
• Experience of achieving positive results in dealing with ASB and tenancy services.
• Experience working with CRM and/or React are desirable

Role Expectations

• Effectively manage and deal with a delegated case load of anti-social behaviour, hate crime and domestic violence cases
• The role involves investigating complaints, maintaining appropriate records, and overall providing excellent customer service in all areas
• Provide proactive support to the Neighbourhood Housing team to identify and investigate instances of anti-social behaviour, promptly assessing whether preventative intervention or legal action is required
• Actively participate with external agencies to identify where preventative intervention is required, ensuring a prompt and joined up approach in tackling anti-social behaviour and tenancy enforcement
• Where legal action is required, progress cases in accordance with legislation. This includes making decisions on the appropriate level of action to be taken, such as possession proceedings and injunctions, gathering evidence, preparing cases for Court, obtaining witness statements, attending Court and supporting witnesses
• Take and draft witness statements in preparation for legal action, arranging support and protection (if required) for witnesses

If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to bethany.wiles@servicecare.org.uk

Key Responsibilities: To be a Keyworker for an identified group of children. Preparation and clearing away of the Nursery. To asses and report on a childs development and health and report to the Registered Nurse. To write reports under the supervision of the Registered Nurse. To plan and participate in the developmental activities for the Children. Devise and implement Individual Activity Plans in conjunction with parents, Registered Nurse, and other relevant professionals. To plan and participate in interim reviews to ensure that parents are involved in reviewing their childs progress. Assist Nursing and Therapy staff in implementing care plans. Attend to the personal care of the children. To assist the registered Nurse with nursing interventions To develop and maintain a sensitive, positive relationship with the Childrens parents/carers. To liaise effectively with the multi-agency team to ensure effective inter-agency working. To work as part of a team and form positive relationships with colleagues. The post holder may, with adequate training, drive the mini-bus. To be aware of safeguarding and the welfare of the children and raise any concerns with the registered nurse. To ensure that the childrens Health and well-being needs are met.

As a support Worker at Ulcomb House, you will have the opportunity to work with adults from different backgrounds with complex support needs.

Positive Behaviour support lies at the heart of the daily support we give. Our service users are supported to make informed choices, ensuring their inclusion to improve their quality of life. Every day is different as you build meaningful relationships with our service users that will enable them to grow confident to try out new things and develop new skills.

For the right individual, supporting people with complex needs is an extremely rewarding role as the skills you bring can make a huge difference to their lives.

SKILLS AND EXPERIENCE REQUIRED TO BE A SUPPORT WORKER

The ideal applicant will have:

o Care Certificate (not essential).
o experience of working with young adults.
o past experience of assisting people with Learning Disabilities and challenging behaviour.
o Full UK Driving Licence (preferred but not essential).


We seek staff with positive attitudes, flexibility and good written and verbal communication.

Please see a full job specification attached to this advert on our website.

SUPPORT WORKER SHIFTS

The role of Support Worker is full time at 37.5 hours per week with shifts. You will be required to work a mix of early and late shifts, some weekends and some bank holidays. This is not an overnight role. Early and late shift times are as follows:

o Early: 7:30am to 3pm
o Late: 2:30pm to 10pm


ULCOMB HOUSE

Bridge House is a large, comfortable home and is conveniently located just 10 a minute walk from Sittingbourne railway station. It also benefits from being within sight of a bus stop.

WHY JOIN OUR TEAM AS A SUPPORT WORKER

o Clear career and personal development pathway (including employer funded professional study)
o Employer pension contribution scheme
o Private healthcare
o Full health and wellbeing support
o Great company recognition programme (including longevity awards, KUDOS, Employee of the Month, FREE staff lottery, CareFriends recognition bonus payments)
o Comprehensive induction
o Employee referral scheme
o Free meals / fruit on shift
o DBS check - we cover the cost of your DBS check
o Access to many other benefits: Blue Light Card; Concerts for Carers; Discounts for Carers +


MOST IMPORTANTLY, YOU WILL BE VALUED FOR THE WORK YOU DO, AND WE HIGHLY REGARD A GOOD WORK AND HOME-LIFE BALANCE.

RECRUITING PROCESS

We manage a rigorous, fair recruitment process and all successful applicants will be subject to an enhanced disclosure as we undertake criminal record checks

Thank you for your interest in working for Cartref Homes. We hope to be in touch with you very shortly.

Join our team as a Full-Time Support Worker at Bridge House, Kemsley, Kent. You'll be part of a team of 11 other carers providing 24-hour support to 5 adults with learning difficulties.

At Bridge House, we assist service users with their daily activities, enabling them to lead fulfilling and independent lives. You'll support them with tasks such as cooking, cleaning, planning their day, and exploring local amenities and attractions. Additionally, you'll provide emotional support, helping individuals with relationship matters, future planning, personal budgeting, and job searching.

The Support Worker role at Bridge House is incredibly diverse and rewarding, as our team will attest. Join us and make a difference in the lives of those in our community who need it most.

QUALIFICATION AND EXPERIENCE REQUIRED

We seek individuals with a sincere passion for caring for others, and prior experience is not required. We offer training and opportunities for career advancement as you develop. However, possessing professional or personal experience in delivering care, especially with children or adults with learning difficulties, would be advantageous.

If you lack a Care Certificate, we will arrange certification for you during your induction.

Additionally, the Support Worker role has straightforward requirements:

o Competent in written English
o Basic numeracy skills
o Driven and enthusiastic


SUPPORT WORKER SHIFTS

The role of Support Worker is full time at 37.5 hours per week with shifts. You will be required to work a mix of early and late shifts, some weekends and some bank holidays. This is not an overnight role. Early and late shift times are as follows:

o Early: 7:30am to 3pm
o Late: 2:30pm to 10pm


BRIDGE HOUSE

Bridge House is a large, comfortable home and is conveniently located just 2 a minute walk from Kemsley railway station. It also benefits from being within sight of a bus stop and there is also free parking.

WHY JOIN OUR TEAM AS A SUPPORT WORKER

o Clear career and personal development pathway (including employer funded professional study)
o Employer pension contribution scheme
o Private healthcare
o Full health and wellbeing support
o Great company recognition programme (including longevity awards, KUDOS, Employee of the Month, FREE staff lottery, CareFriends recognition bonus payments)
o Comprehensive induction
o Employee referral scheme
o Free meals / fruit on shift
o DBS check - we cover the cost of your DBS check
o Access to many other benefits: Blue Light Card; Concerts for Carers; Discounts for Carers +


MOST IMPORTANTLY, YOU WILL BE VALUED FOR THE WORK YOU DO, AND WE HIGHLY REGARD A GOOD WORK AND HOME-LIFE BALANCE.

RECRUITING PROCESS

We manage a rigorous, fair recruitment process and all successful applicants will be subject to an enhanced disclosure as we undertake criminal record checks

Thank you for your interest in working for Cartref Homes. We hope to be in touch with you very shortly.

At Cartref House we support adults with mild intellectual disabilities, autism and complex mental health conditions that include emotionally unstable personality disorders.

People with these conditions often struggle with interpersonal relationships, have difficulty regulating their emotions, and can experience intense mood swings. These disorders can significantly impact a person's daily life, work and relationships.

As a support worker, you will be given the very best training in order to help our service users to

o Promote their rights and express themselves
o Manage their emotional and communication needs
o Undertake their daily-life skills, such as budgeting, shopping, laundry, cooking, and cleaning
o Engage with the wider community by attending appointments and social occasions
o Make the best of life through fun and laughter


Whether you are helping a service user shop for groceries or prepare a meal, you have the chance as a Support Worker to learn about why people behave the way that they do and how to encourage positive decision making.

SKILLS AND EXPERIENCE REQUIRED OF A SUPPORT WORKER

o Kindness and patience
o Open-mindedness and a willingness to learn
o Resilience and energy to problem-solve
o A keen sense of fun!
o Care Certificate (not essential).
o Past experience of assisting people with intellectual disabilities and challenging behaviour (preferable)
o Full UK Driving Licence (preferred but not essential).


We seek staff with positive attitudes, flexibility and good written and verbal communication.

Please see the full job specification attached to this advert.

WHY JOIN OUR TEAM AS A SUPPORT WORKER

o Competitive salary
o Clear career and personal development pathway (including employer funded professional study)
o Employer pension contribution scheme
o Private healthcare
o Full health and wellbeing support
o Great company recognition programme (including longevity awards, KUDOS, Employee of the Month, FREE staff lottery, CareFriends recognition bonus payments)
o Comprehensive induction
o Employee referral scheme
o Free meals / fruit on shift
o DBS check - we cover the cost of your DBS check
o Access to many other benefits: Blue Light Card; Concerts for Carers; Discounts for Carers +


MOST IMPORTANTLY, YOU WILL BE VALUED FOR THE WORK YOU DO, AND WE HIGHLY REGARD A GOOD WORK AND HOME-LIFE BALANCE.

RECRUITING PROCESS

We manage a rigorous, fair recruitment process and all successful applicants will be subject to an enhanced disclosure as we undertake criminal record checks

Thank you for your interest in working for Cartref Homes. We hope to be in touch with you very shortly.

Technical Officer - Swale

3 months on-going contract, Inside IR35

Swale

Job Purpose

• To undertake surveys and joint visits with Occupational health staff of dwellings in response to applications for Disabled Facilities and other forms of housing grant assistance and determine most appropriate and cost-effective options.
• To produce detailed accurately measured schedules of works and small-scale design and drawing of sufficient quality that the applicant's chosen contractors are able to accurately and competitively estimate the cost of the grant-aided works.
• Using the Council's approved Schedule of Rates and builder's estimates supplied by the applicant, to accurately determine the eligible expense of the grant aided works.
• To carry out site inspections whilst works are in progress, and following completion of works to ensure that all works completed are of the correct quantity and are of the quality demanded by the Council.
• Calculate payments of grant and prepare payments and completion certificates for authorisation.
• Quantify works carried out, and any additional, unforeseen works that may be necessary to meet with the objectives of the grant and to recommend approval, where appropriate, of variations up to a limit of the maximum grant and to advise the Manager/ Officers of instances where this limit is likely to be exceeded.
• To provide, throughout the grant process, appropriate and accurate information and advice to applicants and their agents regarding their rights and responsibilities under grant legislation and associated Council policies and procedures. Liaise with the applicants chosen architect in order to ensure that the objectives and limits of grant aid are considered when plans are drawn.
• To liaise with officers from other disciplines, e.g. Occupational Therapists, Planning and Building Control Officers and to have regard to their requirements in designing the schedule of works.

Qualifications

• City and Guilds - NVQ Level 3
• Current and comprehensive knowledge of building construction and ability to identify defects and write schedules of work.
• Ability to evaluate and solve problems.
• Computer literate with the ability to use various standard and nonstandard programmes.
• The ability to communicate clearly and effectively is essential to the role, adapting communication style to suit differing audiences and provide advice in accurate spoken English is essential.
• The normal duties will involve travel on a regular basis a full and clean driving licence and have car available for use for work is essential.
• Knowledge of disabled facilities grants and appropriate laws relating to grants and construction.
• An understanding of the - Housing health and safety rating system (HHSRS), Decent homes standards.
• Experience of working with legislation and ensuring that work meets the requirements.

If interested in the role please contact me at moeez.muhammed@servicecare.org.uk

Proud member of the Disability Confident employer scheme

Job title: Complaint Resolution Administrator
Location: Sittingbourne, ME9
Start Date: ASAP
Contract Type: 6 months
Weekly Hours: 36 hours per week
Work Pattern: Monday - Friday (Office based 5 days)

We would like an experienced administrator person with good communication skills, used to working with and assisting a team by providing a full range of administrative and support services, ranging from moderate to complex, to facilitate the effective and efficient operation of the Complaint team.

Responsibilities

• Deliver a Great Complaints Experience: Ensure complaints are handled in line with the Housing Ombudsman's and regulatory code, focusing on customer satisfaction and efficient resolution.
• Administrative and Organisational Support: Provide vital support to the team through administrative and organisational tasks, including ordering supplies, updating databases, handling paperwork and post.
• Customer Interaction: Be the point of contact for new complaints, compliments, MP enquiries, and payment requests, ensuring detailed notes are recorded on the CRM system.
• Customer Expectation Management: Manage customer expectations regarding policies and procedures in a non-confrontational and customer-focused manner, offering appropriate alternatives where possible.
• Meeting Coordination: Arrange and coordinate meetings, including preparing documents, booking venues, and taking accurate minutes to drive effective decision-making.
• Database Management: Accurately record all customer contacts, complaint details, actions, and learning points on management systems, maintaining a comprehensive record for analysis and improvements.
• Relationship Building: Foster strong relationships with colleagues and Complaints Service Panel members, enhancing collaboration and teamwork.

Person Specification

• Previous experience assisting customers in a busy customer-facing environment through various communication channels.
• Excellent customer service skills, showcasing empathy and understanding in addressing customer concerns.
• Proven ability to effectively handle challenging situations with resilience and composure.
• Knowledge of general office and administrative procedures and the ability to manage tasks efficiently.
• Effective communication skills, both written and verbal, adapting your style to suit different audiences and preferences.
• Outstanding organisational skills and the ability to prioritise work to meet deadlines effectively.
• Self-motivation and a proactive approach to problem-solving, demonstrating adaptability and flexibility.
• Proficiency in Microsoft Office packages, particularly in word processing, report generation, and data entry.

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to Lewis.Hodson@servicecare.org.uk

Proud member of the Disability Confident employer scheme

Join our team as a Full Time Night Support Worker at Ulcomb House, Sittingbourne, Kent. You will join a team of 14 other carers who together provide 24-hour support to 5 young adults with learning difficulties.

Our Ulcomb House team helps young adults with all of their daily activities so that they can lead independent and rewarding lives.

Following full induction, as a Night Support Worker you will work alongside a staff member who sleeps-in and who is available should they be needed. Your duties will include attending to service user needs should they wake during the night, keeping a clean and tidy home and some record keeping.

Whilst true that the Night Support Worker role has less interactions with the service users you will be given the same high level of training as any other employee so to ensure you have the right set of skills and experiences to make a success of the role.

You'll be providing and essential role in helping people to feel safe and secure in their lives and do all the things we often take for granted. Sometimes our young adults just need someone to talk to for emotional support too. Help them understand their relationships, plan for the future, assist with personal budgeting and enter the world of work. The job of Night Support Worker at Ulcomb House is so critical that its hard to describe in a few sentences, but our team agrees that their Night Support Worker role is, for the right person, one the most rewarding jobs available.

WHY JOIN OUR TEAM AS A NIGHT SUPPORT WORKER

o Competitive salary
o Clear career and personal development pathway (including employer funded professional study)
o Employer pension contribution scheme
o Private healthcare
o Full health and wellbeing support
o Great company recognition programme (including longevity awards, KUDOS, Employee of the Month, FREE staff lottery, CareFriends recognition bonus payments)
o Comprehensive induction and training
o Employee referral scheme
o Free meals / fruit on shift
o DBS check - we cover the cost of your DBS check
o Access to many other benefits: Blue Light Card; Concerts for Carers; Discounts for Carers +


MOST IMPORTANTLY, YOU WILL BE VALUED FOR THE WORK YOU DO, AND WE HIGHLY REGARD A GOOD WORK AND HOME-LIFE BALANCE.

RECRUITING PROCESS

We manage a rigorous, fair recruitment process and all successful applicants will be subject to an enhanced disclosure as we undertake criminal record checks

Join our team at Cartref House and become part of a compassionate community dedicated to improving the lives of individuals with special needs. Apply now and make a meaningful difference!

Are you an enthusiastic and motivated pharmacy technician looking to make a real difference in patient care?

We are seeking a passionate individual to join our established team and provide clinical pharmacy services across Kent and Medway. This innovative role offers the opportunity to develop patient-tailored care in both inpatient and community settings, with a specific focus on supporting patients with severe mental illness (SMI) as part of our exciting community mental health transformation program.

Why you should join us:
• Be at the forefront of delivering patient-centered care.
• Work in a supportive environment that prioritizes medication safety.
• Gain valuable experience in both community and inpatient settings.
• Enjoy a healthy work-life balance.
• Pursue professional development with accredited qualifications and leadership courses.

Who we are looking for:
• A motivated and committed pharmacy technician with a passion for patient care.
• A strong advocate for medication safety.
• Someone with an interest in working with patients with SMI.

If this sounds like you, we want to hear from you!

Working closely with the multidisciplinary team, key aspects of this clinical post will include providing a comprehensive medicine management service to the inpatient and community services. This will include focusing on medicines reconciliation on admission, discharge facilitation, patient counselling, medicines supply and delivering pharmacy services in clozapine and depot clinics in the locality. Extended roles include contributing to the audit and teaching agendas and supporting the coordination and supply of clozapine to community patients, including near patient testing at clozapine monitoring clinics.

Come and work with us in the Garden of England where we combine exceptional professional development opportunities with a tremendous quality of life.

We are Kent and Medway NHS and Social Care Partnership Trust (KMPT), providing mental health, learning disability and specialist services, serving 1.8 million people across the county.

The Trust (rated Good overall by the CQC and Outstanding for care) has 3,283 staff working in 66 buildings across 33 locations, covering an area of 1,450 square miles.

You will be joining friendly, passionate colleagues, rich in their diversity, who are committed to providing excellent care to our service users and their loved ones.

The nature of our work attracts kindness and compassion as standard and everyone from our cleaners and porters to the chief executive and chairman are recognised as playing a vital role in providing an exemplary service.

Benefits
• Annual leave allowance starting at 27 days per year (when working full time) + Bank holidays
• Access to the fantastic NHS pension scheme.
• Eligibility for the Blue Light Card (discount service for the NHS, providing members with thousands of amazing discounts online and on the high street).

Please refer to the attached job description for full details and main responsibilities of the role.




This advert closes on Thursday 4 Apr 2024

Proud member of the Disability Confident employer scheme