Total 1,995 Customer Service job vacancies in St Leonards on sea, TN37 7RD

Patient Data · Maintenance and oversight of the practice generic email box, ensuring that all incoming emails are actioned or distributed accordingly. · Provide effective and timely scanning service – uploading and recording patient data on to the Practice clinical system including identification and coding of new problems, diagnoses and treatments from outpatient, community and discharge letters/reports received by the practice. · Adhere to the practice protocol for the processing of incoming discharge, outpatient clinic and other provider (WCF/OOH/111 etc) letters. Ensure that letters are processed in an accurate and timely manner. · Provide an effective coding service to ensure that clinical records are kept up to date and that full data is extracted and recorded in a timely manner to support clinical coding, chronic disease register management, Practice QOF achievement, Enhanced Services data capture and financial claims, CCG clinical priorities and any other ad-hoc or in-house Practice coding requirements. · Action workload in the “for coding” task box. · Manage workflow and allocate documents to GPs as appropriate. · Maintain the Dispensary Delivery Service register and send accepted application forms to the Practice Pharmacy Technician for medication alignment. · To provide admin support to all patient recall processes. This could include send bulk letters and/or text messages to involute patients for reviews, clinics or other procedures. · Summarise new patient notes in an accurate and timely manner to ensure practice clinical records are kept up to date and that full data is extracted and recorded to support clinical coding, chronic disease register management, Practice QOF achievement, Enhanced Services data capture and financial claims, CCG and LCG clinical priorities and any other ad-hoc or in-house coding requirements. Highlight any data issues or concerns with the Data & Systems Manager. · Check new GP2GP registrations to ensure that received patient data has been coded in an appropriate way. · Process incoming bulk data submissions to ensure that patient records are updated in an accurate and timely manner. · Process incoming national screening campaign results and information and ensure that the data is coded and recorded as appropriate on the patient’s record (for example, national bowel and breast screening campaigns). Maintain and complete the annual diabetic retinopathy screening register validation. · Provide admin support to any audit processes as requested. · Process incoming childhood immunisation data and arrange appointments and recalls in accordance with the current programme. Work alongside the Lead Nurse to ensure a high uptake and flag any patients for concern to the appropriate GP/Safeguarding Lead. · Process all patient deductions and arrangement the return of notes to the Health Authority. · Process incoming patient death notifications, advise the team and arrange the return of notes to the Health Authority as appropriate. · Process patient and/or third party requests for copies of medical records, ensuring that appropriate consent and authority as provided. Liaise with the Data & Systems Manager to resolve any queries or concerns notes requests · Maintain and promote the Practice Carers register including updating the carers information board, identifying and adding new carers to the register, obtaining consent to add their details to the council carers register and providing details of the GP Carers Prescription service. · Action and complete all Patient Data requests received by email, manual note or S1 task – including contacting the patient where appropriate or liaising with other healthcare agencies to chase results or referrals or to arrange or cancel further care. · Undertake any other additional duties appropriate to the post as requested by the Partners, Practice Business Manager, Operations Manager or Support Team Leader.

**Please note that Eden Futures is not able to offer Sponsorships at this time.**

We are Eden Futures. We deliver exceptional support to people diagnosed with a learning or physical disability, acquired brain injury, autism or a mental illness.​

We are looking to recruit a Service Manager within our Supported Living Services based in Stoke-on-Trent. As the Service Manager you will be responsible for providing clear and structured day to day leadership, and support to the local team to ensure the highest quality of service is delivered.

Successful candidates will be required to have an Enhanced DBS check prior to commencing employment.

Benefits Include:

• Take your Birthday off plus 25 days holiday
• Free DBS Check
• Continuous Learning & Development opportunities - including access to bespoke training, Apprenticeships in Health & Social Care and Business and Leadership & Management
• Opportunities to develop through Eden’s Aspire programmes such as our Leadership Development Programme
• Health Cash Back and Pension Scheme
• Eligible for £500 bonus through our refer a friend scheme (unlimited referrals)
• Enhanced pay for maternity or paternity leave
• Blue Light Discount Scheme
• Eligibility for COSTCO membership

Main Responsibilities

• Be vigilant and proactive in reporting any safeguarding concerns you may have about vulnerable individuals in your care
• Proactively assist in seeking out new opportunities for growth and development of the service whilst protecting and safeguarding the Company’s values and culture
• Ensure that all new team members are appropriately recruited into the Company and analyse initial training and development needs
• Work in conjunction with the training team to ensure all staff receive the correct training
• In conjunction with the management team, recruit and select new staff taking an active part in the interview process
• Lead staff in enabling the service users to live fulfilling lives based around their individual needs and aspirations
• Attend interviews for potential new packages of care and support as required with the senior management team
• Ensure appropriate risk assessments are in place and implemented to safeguard the wellbeing of service users
• Implement induction/assessment programmes for all new service users, in conjunction with the wider management team
• Understand and promote a person centred and needs led approach to deliver a quality service which fully complies with the Eden philosophy, values, policies and procedures
• Understand the wider implications of the business in relation to the commissioning process, audit and inspection (CQC etc.)
• Always promote a professional image of the service and the Company.
• Establish and maintain positive working relationships with key stakeholders i.e. Adult Social Care & Health, CCG’s etc
• Ensure effective communication is established and maintained throughout the service and with external agencies, service users and their circle of support
• Ensure effective partnership working with external training and provider / agencies (i.e. NAS, SaLT and psychology services)

The Ideal Candidate

• Strong supervisory skills with the ability to support and develop a team
• Be qualified to a minimum standard of Level 2 in Health and Social Care
• Ideally you will have previous experience in a Supported Living or Residential service
• Experience of working with adults with Learning Disabilities or Mental Health conditions is preferable
• Be willing to undertake further training or development (Health and Social Care Level 3 or 4 and Diploma in Management Level 5 if applicable)
• Ability to work effectively in a fast paced, demanding role

We are Eden Futures. We deliver exceptional support to people diagnosed with a learning or physical disability, acquired brain injury, autism or a mental illness.​

We are looking to recruit a Service Manager within our Supported Living Services based in Stoke. As the Service Manager you will be responsible for providing clear and structured day to day leadership, and support to the local team to ensure the highest quality of service is delivered.

Successful candidates will be required to have an Enhanced DBS check prior to commencing employment.

Benefits Include:

• Take your Birthday off plus 25 days holiday
• Free DBS Check
• Continuous Learning & Development opportunities - including access to bespoke training, Apprenticeships in Health & Social Care and Business and Leadership & Management
• Opportunities to develop through Eden’s Aspire programmes such as our Leadership Development Programme
• Health Cash Back and Pension Scheme
• Eligible for £500 bonus through our refer a friend scheme (unlimited referrals)
• Enhanced pay for maternity or paternity leave
• Blue Light Discount Scheme
• Eligibility for COSTCO membership

Main Responsibilities

• Be vigilant and proactive in reporting any safeguarding concerns you may have about vulnerable individuals in your care
• Proactively assist in seeking out new opportunities for growth and development of the service whilst protecting and safeguarding the Company’s values and culture
• Ensure that all new team members are appropriately recruited into the Company and analyse initial training and development needs
• Work in conjunction with the training team to ensure all staff receive the correct training
• In conjunction with the management team, recruit and select new staff taking an active part in the interview process
• Lead staff in enabling the service users to live fulfilling lives based around their individual needs and aspirations
• Attend interviews for potential new packages of care and support as required with the senior management team
• Ensure appropriate risk assessments are in place and implemented to safeguard the wellbeing of service users
• Implement induction/assessment programmes for all new service users, in conjunction with the wider management team
• Understand and promote a person centred and needs led approach to deliver a quality service which fully complies with the Eden philosophy, values, policies and procedures
• Understand the wider implications of the business in relation to the commissioning process, audit and inspection (CQC etc.)
• Always promote a professional image of the service and the Company.
• Establish and maintain positive working relationships with key stakeholders i.e. Adult Social Care & Health, CCG’s etc
• Ensure effective communication is established and maintained throughout the service and with external agencies, service users and their circle of support
• Ensure effective partnership working with external training and provider / agencies (i.e. NAS, SaLT and psychology services)

The Ideal Candidate

• Strong supervisory skills with the ability to support and develop a team
• Be qualified to a minimum standard of Level 2 in Health and Social Care
• Ideally you will have previous experience in a Supported Living or Residential service
• Experience of working with adults with Learning Disabilities or Mental Health conditions is preferable
• Be willing to undertake further training or development (Health and Social Care Level 3 or 4 and Diploma in Management Level 5 if applicable)
• Ability to work effectively in a fast paced, demanding role

Do you have strong leadership, communication and interpersonal skills?

Are you looking for a new challenge and motivated to make a difference?

If the answer is yes, then this could be a brilliant opportunity for you...


We are seeking to recruit a motivated operational leader to support the delivery of our Emotional Health & Wellbeing service across Cambridgeshire & Peterborough.

The successful candidate must have a passion and interest in influencing improved outcomes for children and young people experiencing mild to moderate emotional health and wellbeing related needs.

As the lead for the service, you will be responsible for the Mental Health support teams in schools and therefore will need to have the drive and enthusiasm to work across the health and education sectors and practice as a collaborative leader.

The purpose of the role is to ensure quality and effectiveness of service delivery and this will be achieved through monitoring performance and in terms of qualitative and quantitative data and working closely with the commissioner of the service.

The successful post holder will have line management responsibilities to the MHST clinical and team leads and will work closely with the clinical psychology lead as well as the other MHST service manager across our wider organisation.

Why not click on the link to the Job Description and find out more about the role.

We look forward to receiving your application!

The post holder will provide leadership, expertise, service management, and will be accountable for the delivery of the Emotional Health & Wellbeing Service delivery across Cambridgeshire & Peterborough; the Mental Health Support Teams (MHST). MHST’s will be based within schools, ensuring children and young people receive faster access to earlier mental health support.

Working closely with the MHST Team and Clinical Leads, the post holder will provide strategic and operational leadership, ensuring the delivery of a quality service to meet local and national standards and KPIs.

This is a strategic role, working with partnership agencies, to support the delivery of the MHST service.

As well as being part of Cambridgeshire & Peterborough Children and Young People’s Health Services you will also work with system partners across the localities.

Rated ‘Outstanding’ by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.

There’s one reason why our services are outstanding – and that’s our amazing staff who, for the seventh year running, rated us incredibly highly in the national staff survey.

If you share our passion for innovative and high-quality care delivery, then please submit your application and join us on our exciting journey as a leading-edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development.

Main Duties and Responsibilities

1. Manage the expanding MHST’s working in conjunction with Clinical and Team Leads to ensure successful delivery of the work

2. Be responsible for the line management of staff in accordance with Trust policies and procedures.

3. Be responsible for establishing and maintaining working relationships with key partners and stakeholders

4. Lead effectively, with enthusiasm and by example, within Trust values, Honesty, Empathy, Ambition and Respect (HEAR) through effective communication; service model and structures; and facilitating staff, stakeholder and service user involvement

5. Ensure the vision, purpose and objectives of the organisation is integrated into the service and staff’s job descriptions and that appraisals reflect these priorities

6. Interpret future Government (National/Local) directives as well as relevant clinical guidelines (in conjunction with MHST Clinical Leads) and ensure these are implemented in future service planning

7. Responsible for establishing and maintaining working relationships with key partners and stakeholders:

8. Externally to include NHS England, Health Education England, the Department for Education and the Integrated Care Boards.

a. Externally with schools and other local partners

b. Internally with other Norfolk CCS NHS Trust services, for example, the Healthy Child Programme

c. Internally with existing MHST’s in Norfolk & Waveney, working closely with the counterpart Service Manager

9. Develop and lead on projects for service wide initiatives

10. Responsible for governance, including patient and staff safety, in line with Trust Policies and procedures

11. Demonstrate key leadership skills as identified in the NHS Leadership Framework. 12. Develop and implement policies and guidelines impacting across the whole service

12. Provide clinical advice and support to the teams as appropriate to the post holder’s experience and qualifications

13. Undertake supervision and ensure skills are refreshed in accordance with continuing professional development appropriate to the post holders experience and qualifications

14. Promote and market the EHWB local service offer to key stakeholders

15. Represent the Trust at performance meetings, where appropriate

16. Accountable for the delivery and performance reporting of the MHST’s to meet KPIs and the development and monitoring of remedial action plans where required

17. Contribute to the strategic development and planning of the service and implement objectives and actions from agreed service plans



Communication

1. Communicate highly complex or sensitive or contentious issues relating to the EHWB work to a wide range of audiences, such as senior management, service users and their families/carers, schools, and other professionals

2. Influence decisions regarding service delivery through leading meetings

3. Communicate service-related information to senior managers, senior clinicians, and external agencies

4. Develop and maintain effective working relationships with colleagues, within the MHST, children services and across the Trust and externally with key stakeholders and commissioners

5. Establish and maintain positive relationships with professionals, agencies, charities and teams who also provide services to children and/or adolescents in the community. These relationships are a key part of the role in which you will be representing CCS NHS Trust

6. Ensure clients and their carers/families are aware of the standards they would expect from the service

7. Use sophisticated communication skills to impart difficult or unwelcome news to patients and staff for example, complaints, patient experience, disciplinary, performance and grievance matters

8. Analyse, provide reports and interpret information from data and communicate this information

9. Lead the investigation of incidents and complaints within the service and participate in the process within the wider organisation at the request of senior managers

10. Demonstrate the ability to reconcile conflicting interests as they arise



Key communication with:

1. EHWS Clinical Lead and the Clinical and Team Leads of the MHST’s

2. Commissioners in the Integrated Care Board, NHSE, HEE and the DfE

3. MHST colleagues within the MHST’s, and across the country as the services are developed

4. Cambridgeshire & Peterborough wider children’s health Service Leads

5. University of East Anglia, who are the training provider for the Education Mental Health Practitioners (EMHP’s)

6. School partners, including Head Teachers, Mental Health Champion/Lead, Teachers, SENCO’s and Teaching Assistants

7. CAMHS & Younited colleagues

8. Social Care and Early Help Colleagues

9. SEND colleagues, including Specialist Teachers and Educational Psychologists

10. Other Managers and Clinical Staff



Budgetary Responsibility

1. Responsible for achieving balance in delegated budgets, interpreting income and expenditure positions, budget statements and other information

2. Ensure the budget is managed effectively and that efficiency savings are identified and achieved to meet the Trusts cost improvement programme

3. Develop business cases and Service Level Agreements for service developments ensuring that the implications of service change or developments have been accurately assessed

4. Participate in setting yearly income targets and expenditure budgets

5. Be an authorised signatory



People Management

1. Maintaining own professional development and requirement to take part in appraisal and KSF process

2. Responsible for day-to-day management of a group of senior staff including appraisal, grievance, disciplinary, performance management, appointing panel member at recruitment, reviewing work performance and progress

3. In conjunction with clinical colleagues and other stakeholders devise, develop and implement new ways of working, taking appropriate advice from corporate colleagues. This might include skill-mix reviews and other staffing strategies

4. Ensure that the recruitment, retention, motivation and development of staff is a key management priority

5. Lead the workforce planning and review processes within the service via the Training Needs Analysis process, working with corporate service colleagues as necessary

6. Ensure human resource initiatives, such as improving working lives, diversity, and safe employment are implemented and embedded, as well as seeking to develop new ways of working to improve service delivery and patient care

7. Implement all human resource policies within the service

8. Provide all staff with appropriate support and training to undertake their jobs satisfactorily, including mandatory training

9. Meet the Trust target rate for mandatory training and appraisal compliance

10.Ensure all staff within the service receives an appropriate annual appraisal, which will include the establishment of key objectives and personal development plans to enhance team and individual performance

11. Develop morale and motivation through effective personal leadership, ensuring views and decisions are communicated across the management and service structure

12. Ensure appropriate recording of meetings, supervisions and management actions and maintenance of personnel files



Research & Development Activity

1. To lead and participate in regular audits, quarterly reporting, and research projects for the improvement of the team’s clinical practice

2. To present findings and outcomes of the implementation of the MHST and support the continual improvement of the team and roll out of subsequent teams

3. Empower and facilitate a research and development culture that enables staff to take a critical and innovative approach to practice



Clinical and Practice Governance

1. Participate fully in providing quality care in line with local and national guidelines e.g. NICE Guidance & Quality Standards relating to children and/or young people with mental health difficulties and social care difficulties

2. Follow emergency/crisis care protocols when required

3. Observe and maintain strict confidentiality with regards to any patient/family/staff/records and information in line with the requirements of the Data Protection Act

4. Any data that is taken/shared as part of a phone call or transported, faxed, or transferred electronically must be undertaken with regard to the Trust Information Governance and Information Security policies

5. The post holder must adhere to the Trust risk assessment and risk management processes

6. The post holder must adhere to infection control policies and procedures

7. Undertake mandatory training and any other training relevant to the role as required by Cambridgeshire Community Services NHS Trust

8. The post holder must participate in clinical and safeguarding audits as required

9. Provide patients and their families /carers with information on standards they should expect from the team

10. Participate in supervision on a regular basis

11. The post holder is required to participate in relevant emergency preparedness process for their team

12. The post holder is required to participate in relevant emergency preparedness process for their team



Co-production and Patient Involvement

1. Actively work to involve young people, families, schools and other stakeholders in service development and delivery

2. Working with Clinical and Team Leads, capture patient experience. Tailor services according to feedback, keeping the child and family at the centre of all work undertaken

3. Develop appropriate mechanisms/forums for working with patient groups and voluntary agencies to enhance service delivery






This advert closes on Sunday 24 Nov 2024

Proud member of the Disability Confident employer scheme

Main Duties and Responsibilities 1. Manage the expanding MHSTs working in conjunction with Clinical and Team Leads to ensure successful delivery of the work 2. Be responsible for the line management of staff in accordance with Trust policies and procedures. 3. Be responsible for establishing and maintaining working relationships with key partners and stakeholders 4. Lead effectively, with enthusiasm and by example, within Trust values, Honesty, Empathy, Ambition and Respect (HEAR) through effective communication; service model and structures; and facilitating staff, stakeholder and service user involvement 5. Ensure the vision, purpose and objectives of the organisation is integrated into the service and staffs job descriptions and that appraisals reflect these priorities 6. Interpret future Government (National/Local) directives as well as relevant clinical guidelines (in conjunction with MHST Clinical Leads) and ensure these are implemented in future service planning 7. Responsible for establishing and maintaining working relationships with key partners and stakeholders: 8. Externally to include NHS England, Health Education England, the Department for Education and the Integrated Care Boards. a. Externally with schools and other local partners b. Internally with other Norfolk CCS NHS Trust services, for example, the Healthy Child Programme c. Internally with existing MHSTs in Norfolk & Waveney, working closely with the counterpart Service Manager 9. Develop and lead on projects for service wide initiatives 10. Responsible for governance, including patient and staff safety, in line with Trust Policies and procedures 11. Demonstrate key leadership skills as identified in the NHS Leadership Framework. 12. Develop and implement policies and guidelines impacting across the whole service 12. Provide clinical advice and support to the teams as appropriate to the post holders experience and qualifications 13. Undertake supervision and ensure skills are refreshed in accordance with continuing professional development appropriate to the post holders experience and qualifications 14. Promote and market the EHWB local service offer to key stakeholders 15. Represent the Trust at performance meetings, where appropriate 16. Accountable for the delivery and performance reporting of the MHSTs to meet KPIs and the development and monitoring of remedial action plans where required 17. Contribute to the strategic development and planning of the service and implement objectives and actions from agreed service plans Communication 1. Communicate highly complex or sensitive or contentious issues relating to the EHWB work to a wide range of audiences, such as senior management, service users and their families/carers, schools, and other professionals 2. Influence decisions regarding service delivery through leading meetings 3. Communicate service-related information to senior managers, senior clinicians, and external agencies 4. Develop and maintain effective working relationships with colleagues, within the MHST, children services and across the Trust and externally with key stakeholders and commissioners 5. Establish and maintain positive relationships with professionals, agencies, charities and teams who also provide services to children and/or adolescents in the community. These relationships are a key part of the role in which you will be representing CCS NHS Trust 6. Ensure clients and their carers/families are aware of the standards they would expect from the service 7. Use sophisticated communication skills to impart difficult or unwelcome news to patients and staff for example, complaints, patient experience, disciplinary, performance and grievance matters 8. Analyse, provide reports and interpret information from data and communicate this information 9. Lead the investigation of incidents and complaints within the service and participate in the process within the wider organisation at the request of senior managers 10. Demonstrate the ability to reconcile conflicting interests as they arise Key communication with: 1. EHWS Clinical Lead and the Clinical and Team Leads of the MHSTs 2. Commissioners in the Integrated Care Board, NHSE, HEE and the DfE 3. MHST colleagues within the MHSTs, and across the country as the services are developed 4. Cambridgeshire & Peterborough wider childrens health Service Leads 5. University of East Anglia, who are the training provider for the Education Mental Health Practitioners (EMHPs) 6. School partners, including Head Teachers, Mental Health Champion/Lead, Teachers, SENCOs and Teaching Assistants 7. CAMHS & Younited colleagues 8. Social Care and Early Help Colleagues 9. SEND colleagues, including Specialist Teachers and Educational Psychologists 10. Other Managers and Clinical Staff Budgetary Responsibility 1. Responsible for achieving balance in delegated budgets, interpreting income and expenditure positions, budget statements and other information 2. Ensure the budget is managed effectively and that efficiency savings are identified and achieved to meet the Trusts cost improvement programme 3. Develop business cases and Service Level Agreements for service developments ensuring that the implications of service change or developments have been accurately assessed 4. Participate in setting yearly income targets and expenditure budgets 5. Be an authorised signatory People Management 1. Maintaining own professional development and requirement to take part in appraisal and KSF process 2. Responsible for day-to-day management of a group of senior staff including appraisal, grievance, disciplinary, performance management, appointing panel member at recruitment, reviewing work performance and progress 3. In conjunction with clinical colleagues and other stakeholders devise, develop and implement new ways of working, taking appropriate advice from corporate colleagues. This might include skill-mix reviews and other staffing strategies 4. Ensure that the recruitment, retention, motivation and development of staff is a key management priority 5. Lead the workforce planning and review processes within the service via the Training Needs Analysis process, working with corporate service colleagues as necessary 6. Ensure human resource initiatives, such as improving working lives, diversity, and safe employment are implemented and embedded, as well as seeking to develop new ways of working to improve service delivery and patient care 7. Implement all human resource policies within the service 8. Provide all staff with appropriate support and training to undertake their jobs satisfactorily, including mandatory training 9. Meet the Trust target rate for mandatory training and appraisal compliance 10. Ensure all staff within the service receives an appropriate annual appraisal, which will include the establishment of key objectives and personal development plans to enhance team and individual performance 11.Develop morale and motivation through effective personal leadership, ensuring views and decisions are communicated across the management and service structure 12. Ensure appropriate recording of meetings, supervisions and management actions and maintenance of personnel files Research & Development Activity 1. To lead and participate in regular audits, quarterly reporting, and research projects for the improvement of the teams clinical practice 2. To present findings and outcomes of the implementation of the MHST and support the continual improvement of the team and roll out of subsequent teams 3. Empower and facilitate a research and development culture that enables staff to take a critical and innovative approach to practice Clinical and Practice Governance 1. Participate fully in providing quality care in line with local and national guidelines e.g. NICE Guidance & Quality Standards relating to children and/or young people with mental health difficulties and social care difficulties 2. Follow emergency/crisis care protocols when required 3. Observe and maintain strict confidentiality with regards to any patient/family/staff/records and information in line with the requirements of the Data Protection Act 4. Any data that is taken/shared as part of a phone call or transported, faxed, or transferred electronically must be undertaken with regard to the Trust Information Governance and Information Security policies 5. The post holder must adhere to the Trust risk assessment and risk management processes 6. The post holder must adhere to infection control policies and procedures 7. Undertake mandatory training and any other training relevant to the role as required by Cambridgeshire Community Services NHS Trust 8. The post holder must participate in clinical and safeguarding audits as required 9. Provide patients and their families /carers with information on standards they should expect from the team 10. Participate in supervision on a regular basis 11. The post holder is required to participate in relevant emergency preparedness process for their team 12. The post holder is required to participate in relevant emergency preparedness process for their team Co-production and Patient Involvement 1. Actively work to involve young people, families, schools and other stakeholders in service development and delivery 2. Working with Clinical and Team Leads, capture patient experience. Tailor services according to feedback, keeping the child and family at the centre of all work undertaken 3. Develop appropriate mechanisms/forums for working with patient groups and voluntary agencies to enhance service delivery

The Supply Service are recruiting for a Deputy Care Manager on behalf of a Children's Residential home based in Stoke-on-Trent, Staffordshire.

Successful applicants will either be an experienced Deputy Care Manager of a existing Children's Care Home or a Team Leader / Senior who is looking to progress their career further into Management

Shift patterns: 2 on 4 off (with sleep ins)

As a Deputy Care Manager, you will be responsible for the leadership, direction and management of the residential young peoples services. The daily running of the home and ensuring the young people receive the highest standards of care tailored to their individual needs. Other responsibilities include staff management, budgeting and ensuring the home complies with all OFSTED standards with the support of a Care Managaer & Head of Care.

Essential capabilities:

Capable or experienced in managing a residential young peoples setting.
Capable or experienced in managing a staff team & staff rotas.
Hold excellent communication skills with a ‘can do’ attitude.
Completion of Level 3 Diploma with children and young people or equivalent.
Completion or willingness to work towards Level 5 Diploma in Leadership for Health and Social Care and Children and Young Peoples Services (Or equivalent)
Excellent communication and leadership skills
Full UK driving licence
A passion for working with young people
An enhanced DBS check
Applicants will need to be flexible to work as per the needs of the home

Benefits of working with The Supply Service:

Your own dedicated contact
Regular work placements
Competitive rates of pay
Future long-term roles
Pay Parity (AWR)
Refer a Friend Scheme

Successful applicants are required to attend an online interview, complete Safeguarding training & must undertake a full enhanced DBS check.

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Job Responsibilities: Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice Deal with all general enquiries, explain procedures and make new and follow-up appointments. Check telephone numbers, addresses, email addresses with patients Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner. Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed. Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery. Enter requests for home visits and telephone consultations onto the telephone consultation screen, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor. Action repeats prescription requests following the practice guidelines and ensure that they are ready for collection by the patient within 48 hours. Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same. Patient notes and correspondence: o Ensure that scanning and read-coding is up to date on a daily basis. Scanning must be double checked before being read-coded. Once letters are summarised on patients computerised medical records, they must be cross shredded. o Ensure that all recent correspondence is available when patients are seen. o Enter patient information onto their electronic records as required. Update telephone numbers and email addresses; liaise with secretaries for update of addresses. Update medical records as required. Premises: o Open up premises at the start of the day. De-activate alarm and make all necessary preparations to receive patients. o When last to leave at the end of the day, ensure that the building is totally secured, radiators, fans and internal lights are turned off and the alarm activated. Undertake any other additional duties appropriate to the post as requested by the Partners or the Practice Manager. Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Health & Safety and Infection Prevention and Control: The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy and Infection Prevention and Control Policy, to include: Using personal security systems within the workplace according to Practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Reporting potential risks identified Equality and Diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights. Personal/Professional Development: The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Quality: The post-holder will strive to maintain quality within the Practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources Communication: The post-holder should recognize the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognize peoples needs for alternative methods of communication and respond accordingly Contribution to the Implementation of Services: The post-holder will: Apply Practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation. Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non- judgemental and respects their circumstances, feelings, priorities and rights.

Please see attached Job Description and Person Spec for a detailed view of the role or contact Gemma Street-Price, Junior Operational Services Manager on 01782 671522

For more information on working for the Trust, please see the attached Job Description and Person Specification or contact the Hiring Manager.

The Supply Service are recruiting for a Residential Childcare Support Worker on behalf of a client based in Stoke-on-Trent.

Shift pattern of 2on/4off
Additional sleep-in rate

Our client are a vibrant company that provides integrated therapeutic care to children between the ages of 8 years & 18 years. They're dedicated to caring and making a difference to the lives of vulnerable children and seek to add to their supportive and passionate team. Full specialist training, support and continued personal development is available

Responsibilities include:

Creating a positive environment & atmosphere to accommodate the needs of the young person
Providing appropriate care and support as identified in the young person’s placement plan
Providing support & preparation towards independence for young people
Support & Guidance to young people by removing barriers to learning in order to promote effective participation, enhance individual learning, raise aspirations and achieve their potential.

Working environment includes:

Fully supported learning and development
Therapeutic - Child centered
Staff recognition rewards

Successful applicants will be empathetic, have a passion for child centered care and posses positive role model qualities. We provide the highest levels of care to our children and new additions to our team must respect the company ethos. It is essential that you hold a full driving license and are at least 21 years of age for insurance purposes. A good standard of education is required and applicants must either hold or be prepared to work towards a Diploma / NVQ Level 3 in Caring for Children & Young People.

This is a great opportunity to build a career in the care industry and make a real difference to the lives of young people.

Benefits:

Casual dress
A rota that promotes a healthy work-life balance
Company events
Company pension
Discounted or free food
On-site parking
Referral programme

Successful applicants are required to attend an online interview, complete safeguarding training & must undertake a full enhanced DBS check.

Deal with telephone and email requests for appointments ensuring that the correct protocols are followed for routine and urgent care Signpost patients to the correct service or clinician Deal with all general enquiries & explain procedures Process new and temporary registrations and relevant patient information as required Management of repeat prescriptions, ensuring they are processed accurately, timely and efficiently Take information from patients regarding transport requirements and add this to the Patient Transport System Input data into the patients healthcare records as necessary Open and direct post Photocopy documentation as required Take details of change of details, amend on Emis and notify the secretaries of patients out of the practice area. Charging patients the appropriate amount for private work, providing a receipt to the patient Ensure blood forms are ready for the phlebotomy clinic Greet visitors ensuring that all visitors sign in and direct them to the appropriate person Ensure clinical rooms are set for the beginning of each clinic Open and close the surgery as per the procedure Manage all queries as necessary in an efficient manner Maintain a clean, tidy, effective working area at all times Provide cover for reception during staff absences Support all clinical staff with general tasks as requested Undertake any additional duties appropriate to the post as requested by the partners or management team

You will work as a member of the multi-disciplinary Community Team, will be responsible for the clinical and operational day to day service delivery, providing a high quality social care service to adults of all ages having First Episode Psychosis (FEP). The core functions are to provide assessment, care planning and care co- ordination, including care programme approach, within a framework of recovery which embraces each individuals right to choice and control. You may be responsible for supervision, development and teaching of junior staff and/or students as delegated by the team manager. Come and find out more about what we do and consider joining our team. Wed love you to come and work with us! Heres what our staff say about working in the team: "I love my job, I see service users over their journey from when they first become unwell to being able to re-start living a rewarding life" "It's a specialist team, lots of opportunities for career development, it's a very supportive team and we work together as a mini team to look after a case load." Heres what well offer you in terms of learning and development: Youll be offered a structured 12 week induction programme, giving you access to FEP specific learning and development opportunities to give you the confidence and skills to start delivering the FEP pathway to our service users Your development is our focus and we will offer a range of ways for you to further your career. Youll have access to personal coaching, to help you achieve your goals, coupled with 100 day conversations and a high quality supervision and appraisal programme. Youll want to be a leader and will be encouraged to develop your leadership skills through our offer of bespoke leadership training, high quality profession specific support and opportunities to learn the most effective supervision and personal coaching approaches. Youll be an important part of an innovative, creative and developing service. We are committed to a future where we use continuous quality improvement to harness your ideas for service development and make them a reality Youll work with a team who have highly specialist knowledge, experience and skills around FEP, where you will have access to a comprehensive internal training package to develop these skills in your first year too Delivering the FEP Pathway is a chance to change service users lives, teaching them the skills to self-manage their illness and encouraging self-reliance and independence, as well as helping them rebuild their lives Youll be working with people who come with a variety of needs, at various stages of their illness and recovery HPFT offers a wide variety of competitive employee benefits including access to a range of salary sacrifice schemes and discounts, a lease car scheme AND Excellent pension provision with up to 42 days leave per year

My client, an established leading manufacturer of components and assemblies for aerospace, petrochemical and general industrial markets, are currently looking to recruit an experienced Sales Estimator / Proposals Engineer to join their Commercial / Sales Team. We would also be interested in speaking to Graduates with 1-2 years experience and a relevent qualification in either Mechanical Engineering and/or Business.

Key Responsibilities:

• Receive and review Purchase Order Requisitions from Customers
• Prepare estimates from client's enquiry packages for review and pricing by the Proposals Manager.
• Review client specifications & Prepare quotations
• Liaise with manufacturing departments in the process of preparing bid documents
• Liaise between departments and suppliers
• Ensure you work safely throughout all activities in line with the company's safety standards and procedures
• Review and analyse client requests for proposals (RFPs) and specifications to determine project requirements
• Collaborate with engineering, sales, project management, and other internal teams to gather necessary information for proposal development
• Develop detailed and accurate technical and commercial proposals, including scope of work, cost estimates, schedules, and project plans
• Ensure compliance with company policies, client requirements, and industry standards in all proposals
• Prepare and present proposal documents and presentations to clients, as required
• Maintain up-to-date knowledge of industry trends, competitive landscape, and technical advancements
• Coordinate with subcontractors and suppliers to obtain necessary quotations and technical data
• Manage multiple proposal projects simultaneously, ensuring timely completion and submission

Candidate Requirements:

• Previous experience working in estimating and/or sales, ideally within an industrial engineering and/or manufacturing sector
• The ability to read and interpret engineering drawings
• Have a good understanding of Welds, Fabrication and Stainless Alloys
• Previous fabrication / welding experience would be highly desirable
• Strong organisation skills with the ability to communicate clearly and effectively across all levels of business, both internally and externally

My client, an established and leading manufacturer of components and assemblies for aerospace, petrochemical and general industrial markets, are currently looking to recruit a Senior Proposals Engineer to join their Commercial / Sales Team. We would also be interested in speaking to individuals with experience within an Engineering Purchasing environment looking to move into a more Sales / Proposals based environment.

Key Responsibilities:

• Prepare estimates from client's enquiry packages for review and pricing by the Proposals Manager.
• Review client specifications.
• Prepare quotations.
• Liaise with manufacturing departments in the process of preparing bid documents.
• Liaise between departments and suppliers.
• Prepare responses to post bid correspondence.
• Prepare documents for subsequent PO handover to Contracts Department.
• Review and analyse client requests for proposals (RFPs) and specifications to determine project requirements.
• Collaborate with engineering, sales, project management, and other internal teams to gather necessary information for proposal development.
• Develop detailed and accurate technical and commercial proposals, including scope of work, cost estimates, schedules, and project plans.
• Ensure compliance with company policies, client requirements, and industry standards in all proposals.
• Prepare and present proposal documents and presentations to clients, as required.
• Maintain up-to-date knowledge of industry trends, competitive landscape, and technical advancements.
• Coordinate with subcontractors and suppliers to obtain necessary quotations and technical data.
• Conduct risk assessments and develop mitigation strategies for proposal submissions.
• Manage multiple proposal projects simultaneously, ensuring timely completion and submission.
• Support post-submission activities, including client clarifications, negotiations, and contract finalisations.
• Review Proposals from Proposals Engineers to ensure it conforms with the requirements.
• Mentor and guide junior proposal engineers and other team members.
• Promote a collaborative and high-performance culture within the proposals team.

Candidate Requirements:

• Previous experience working in estimating and/or sales, ideally within an industrial engineering and/or manufacturing sector
• The ability to read and interpret engineering drawings
• Have a good understanding of Welds, Fabrication and Stainless Alloys
• Previous fabrication / welding experience would be highly desirable
• Strong organisation skills with the ability to communicate clearly and effectively across all levels of business, both internally and externally

Care Assistant

Rushmere

£12.70 - £19.05 per hour with weekly pay

*We offer the flexibility of either a zero-hour contract or contracted hours (16hrs, 24hrs or 30hrs) - which would suit your lifestyle the most? - T&Cs apply and are discussed at interview*

About Prestige Nursing & Care Ipswich

Ipswich branch prides itself on the care they deliver in and around the community, with colleagues and clients having been with us for over 15 years! Whilst our branch is situated in Ipswich, much of our work is in and around our towns and villages within Ipswich. We offer a variety of care services; however, we do pride ourselves on the excellent support and care we deliver, specialising in homecare and support work.

What our clients are looking for

We are currently looking for care assistants to visit our clients and assist them with medication, meal support, personal care, and socialising. In addition, this individual would have the opportunity to develop skills in areas of low-level clinical skills with further scope to train within more complex care.

Experience working within care is an advantage, but not necessary for the right candidate. You would be supporting individuals to live independently within their own homes, on a part time basis, and would have consistent individuals with whom you would build a rapport with.

Do you need experience?

As much as this is preferred, we do offer an excellent care certificate training programme for anyone who is new to care.

What we offer:

• A variety of shifts to suit your lifestyle.
• You will be paid the National Minimum Wage for all attended training sessions and shadow shifts.
• Work with our own clients, no agency work.
• Pension scheme
• Blue light card
• Free DBS check
• Enhanced Maternity/Paternity and Adoption schemes
• Continued professional development to support you & your career
• Weekly Pay
• Holiday Pay
• Refer a friend with the Care Friends mobile app and earn extra money - T&C's apply
• Employee Assistance line - available 24/7 and fully confidential for our staff
• Support from your local branch team and out of hours support.

We're looking for:

• Excellent communication skills
• A driver's licence is essential
• Good professional and personal references

In line with CQC & Care Inspectorate regulations, we require and will undertake Enhanced DBS/PVG, Right to Work, Reference and Employment History checks in line with Government guidelines for this role and safer recruitment best practice.

You may be asked to provide your employment details through HMRC.

Whilst we endeavour to keep the recruitment process as short as possible, due to the nature of these important checks there may be extension to timelines. All our clients are equally entitled to have their needs met in a safe, fair and balanced way. Prestige Nursing & Care colleagues are responsible for promoting Equal Opportunities for all and for challenging any behaviour or practice which discriminates against any client or colleague on the grounds of race, religion, disability, age, gender, sexual orientation, identity or any other perceived difference.

As a Company we are unable to provide Sponsorship for overseas candidates. Applicants must have proof of right to work in the UK. It is a requirement to provide an overseas police check dated within the last 3 months of being in the UK if you have lived outside of the UK for longer than a year in the last 5 years.

By submitting your details, you acknowledge that Prestige Nursing is collecting, processing, and using your personal data for managing your application. For more information, please visit our Candidate Privacy Notice on our website.

Prestige Nursing & Care reserve the right to close this role early

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