Total 174 Customer Service job vacancies in Stafford, ST16 3SA

Job Title: Multi-Site Service Manager - Supported Living (Learning Disabilities)
Salary: £33,390
Full Time: 37.5 Hours per week - Hybrid role. At home and out on site.
Location: Coventry and Nuneaton

Overview:
We are seeking a dedicated and experienced Service Manager for our Supported Living Service sites across the Coventry and Nuneaton area.

You will oversee the management of self-contained apartments for service users with Learning Disabilities.

This pivotal role involves overseeing the daily operations, ensuring high-quality care provision, and fostering a supportive environment for both residents and staff. The Service Manager will play a crucial role in promoting independence, well-being, and community integration for individuals with LD.

Key Responsibilities:

Operational Management: Efficiently manage all aspects of the Supported Living Service, including staffing, budgeting, and resource allocation to ensure the smooth running of operations.

Quality Assurance: Maintain and enhance the quality of care provided, adhering to regulatory standards, policies, and procedures. Conduct regular assessments, audits, and evaluations to identify areas for improvement.

Staff Leadership and Development: Lead, motivate, and support a multidisciplinary team of support workers, ensuring they are well-trained, competent, and equipped to deliver person-centred care. Provide coaching, supervision, and performance feedback.

Person-Centred Support: Ensure that support plans are tailored to individual needs, preferences, and goals, promoting independence, choice, and dignity for residents. Foster a culture of empowerment and inclusion.

Risk Management: Proactively identify and mitigate potential risks to the well-being and safety of residents and staff. Implement robust safeguarding procedures and crisis management protocols.

Stakeholder Engagement: Build positive relationships with residents, their families, advocates, and external agencies to promote collaborative care planning, advocacy, and community integration. Act as a liaison between the service and external stakeholders.

Continuous Improvement: Drive innovation and continuous improvement initiatives within the service, exploring new approaches, technologies, and best practices in LD care. Champion a culture of learning, reflection, and adaptation.

Documentation and Compliance: Ensure accurate and timely record-keeping, documentation, and reporting in accordance with regulatory requirements and organisational standards.

Qualifications and Experience:
- Must be a DRIVER
- Strong supervisory skills with the ability to support and develop a team
- Be qualified to a minimum standard of Level 3 in Health and Social Care
- Ideally you will have previous experience in a Supported Living or Residential service
- Experience working with adults with Learning Disabilities or Mental Health
- Be willing to undertake further training or development (Health and Social Care Level 3 or 4 and Diploma in Management Level 5 if applicable)

To be considered for this role CLICK APPLY TODAY!

#BIRJP

Brook Street Social Care is acting as an Employment Agency in relation to this vacancy.

• Valid UK NMC registration, with a nursing qualification - RGN/RMN
• Experience in a similar environment (desirable)
• Strong communication and interpersonal skills
• Ability to work effectively as part of a dynamic team
• Commitment to providing person-centered care
• Understanding and commitment to equality, diversity, and inclusion in healthcare

• Administering medication and treatments as prescribed

• Monitoring and recording patient progress
• Collaborating with healthcare professionals to provide comprehensive care
• Supporting and communicating effectively with patients, their families, and multidisciplinary teams
• Adhering to clinical and company policies and procedures
• Contributing to the development of care plans and risk assessments
• Maintaining accurate and up-to-date documentation

The Governance Support Team offer Business Support to a range of Local Authority services providing a wide range of administration tasks which will allow the development of you're skills and knowledge. This role will be specifically assigned to the Schools Admission Appeals Process which requires liaising with schools, volunteers and parents across Staffordshire and organising virtual meetings. Full training in processes and systems will be provided.

• Provide excellent Customer Service via telephone and E-Mail to a range of stakeholders
• Process on line Applications and record sensitive information in internal electronic systems
• Coordinate events, including the production and distribution of agendas and reports
• Be responsible for the maintenance of records in line with data security, retention and protection policies

• Qualifications in Administration, English and Maths (equivalent to GCSE)
• Experience of using digital applications including Microsoft Office 365
• Ability to communicate effectively with a wide range of customers
• The ability to work as part of a team and independently, with minimum Supervision
• The ability to prioritise tasks effectively and be resilient under pressure.
• Be organised and methodical to manage statutory deadlines within a process

We are no ordinary county council:

Our Values:

The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.

Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy:

We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future.

We look forward and race ahead - that goes for your career too.

Our benefits:

We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance.

In addition to your salary, as a member of staff, you will have access to Our rewards and benefits - Careers at Staffordshire

Our recruitment process:

As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.

Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all background and communities

As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the minimum criteria for the post.

Proud member of the Disability Confident employer scheme

Do you have a passion for helping children and families stay connected? Are you a caring and flexible individual who thrives in a supportive environment?

We are seeking a dedicated Family Time Worker for Staffordshire County Council to play a vital role in helping children in our care maintain positive relationships with their families.

Pay: £15.41 an hour

Contract: 3 Months plus ongoing

Location: Tamworth

In this role, you will:

• Coordinate family time: You'll work with court orders and family needs to arrange visits between children and their parents or other family members.
• Facilitate positive connections: You'll create a supportive environment for children to reconnect with their families, offering emotional support and guidance to both children and parents during these visits.
• Ensure safe transportation: Sometimes, children need help getting to these visits. You'll arrange for safe and reliable transportation for them.
• Maintain clear communication: Keeping detailed records of everything that happens during family time is important. You'll be responsible for accurate documentation and reports.
• Be a flexible team player: Because families have different needs, you might be required to work evenings and weekends to ensure children and their families get the support they need.

To be successful, you will have:

• Full UK Driving Licence with access to own car with business insurance, or willingness to obtain this is a must
• A minimum qualification of NVQ3 in working with children and families (or equivalent).
• Experience working with children, families, and carers in a social care setting.
• Excellent communication and interpersonal skills to build relationships with children, families, and professionals.
• A commitment to safeguarding children and promoting their well-being.
• A strong understanding of child development and relevant legislation.

If you are interested or know of anyone who may be, please contact Kat at Service Care Solutions on 01772208964 or email me at kat.shah@servicecare.org.uk.

Working with Service Care Solutions comes with many benefits, including:

• A specialist consultant within an experience and dedicated recruitment team
• Excellent rates of pay
• Payroll service twice a week

Service Care Solutions also offers a £250 referral bonus! So if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed.

Temporary Customer Service Advisor - Stafford

Are you passionate about providing outstanding customer service and looking for a temporary role? We are seeking a dedicated and proactive individual to fill the position of Temporary Customer Service Advisor in Stafford. This role is ideal for someone who thrives in a customer-focused environment and is eager to make a positive impact.
Key Responsibilities:

• Deliver exceptional customer service via phone, email, and live chat
• Resolve customer enquiries and complaints efficiently and effectively
• Maintain accurate records of customer interactions and transactions
• Collaborate with team members to achieve service goals

Requirements:

• Proven customer service experience
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment
• Strong problem-solving abilities

Benefits:

• Competitive salary
• Flexible working hours
• Supportive team environment
• Opportunity for professional growth

This is a temporary position with the potential for extension. If you have the skills and passion for customer service, we would love to hear from you!How to Apply:
Please submit your CV and a cover letter outlining your customer service experience and why you are the perfect fit for this role.We look forward to your application and the opportunity to welcome you to our team!

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Location: Cannock

Since 1989, we've supported adults of all ages to maintain their independence and stay in the place they know and love. Because, life is better at home.

We're looking for people who are passionate about care, and who want to help others to join our amazing teams. We don't require you to have any previous social care experience, what we do need from you is to have the Right to Work in the UK, as we are NOT able to offer Health and Care Worker visas. Additionally, you are required to have a full UK driving license with access to your own vehicle.

If you're looking for a job that can be flexible around your lifestyle there are a variety of shift patterns available to work in mornings, afternoons, evenings or weekends.

At Helping Hands, we can offer the following benefits

• Paid mileage of 35p per mile between calls
• Early Pay App request up to 50% of your pay in advance of pay day
• Earn up to £100 for referring a friend
• Our care assistants are directly employed by us giving you access to holiday entitlement and our pension scheme
• Apprenticeship opportunities available to existing staff
• Support to complete nationally recognised qualifications including your Care Certificate and NVQs. Your career development is important to us if you want to progress, we can help!
• FREE Blue Light Card national discount card for hundreds of retailers

Being a Care Assistant means you need to be adaptable, kind-hearted and put others first. Your role may include:

• Providing companionship
• Support with personal care such as showering, bathing and toileting
• Helping with mobility around the home
• Overseeing medication and providing medical support
• Helping around the house with cleaning, cooking and tidying
• Running errands such as food shopping or picking up prescriptions

• Valid UK NMC registration, with a nursing qualification - RGN/RMN
• Experience in a similar environment (desirable)
• Strong communication and interpersonal skills
• Ability to work effectively as part of a dynamic team
• Commitment to providing person-centered care
• Understanding and commitment to equality, diversity, and inclusion in healthcare

• Administering medication and treatments as prescribed

• Monitoring and recording patient progress
• Collaborating with healthcare professionals to provide comprehensive care
• Supporting and communicating effectively with patients, their families, and multidisciplinary teams
• Adhering to clinical and company policies and procedures
• Contributing to the development of care plans and risk assessments
• Maintaining accurate and up-to-date documentation

• Valid UK NMC registration, with a nursing qualification - RGN/RMN
• Experience in a similar environment (desirable)
• Strong communication and interpersonal skills
• Ability to work effectively as part of a dynamic team
• Commitment to providing person-centered care
• Understanding and commitment to equality, diversity, and inclusion in healthcare

• Administering medication and treatments as prescribed

• Monitoring and recording patient progress
• Collaborating with healthcare professionals to provide comprehensive care
• Supporting and communicating effectively with patients, their families, and multidisciplinary teams
• Adhering to clinical and company policies and procedures
• Contributing to the development of care plans and risk assessments
• Maintaining accurate and up-to-date documentation

Are you interested in Special Educational Needs (SEN) Classroom Assistant roles in the  Epping Forest area? Morgan Hunt are pleased to announce that we are working with a fantastic college in Epping Forest . Together we are seeking to appoint a Special Educational Needs (SEN) Classroom Assistant- apply today!

Job Title: Special Educational Needs (SEN) Classroom Assistant

Job Type: Temporary

Location: Epping forest

Industry: Education

Length of contract: starting from september

Key responsibilities

• To provide physical and communication support using modes of communication appropriate to the individual needs of the child
• To provide communication support to enable full access to the curriculum and any extra curricula activities e.g. lessons, assemblies, parents' evenings, reviews and visits
• To work with individuals and groups of students in class with additional needs under the direction of the class teacher and SENCO
• To help plan and organise learning activities for students being supported
• To provide support in a manner which facilitates the child's cognitive development by removing barriers to learning
• To ensure the physical welfare of students and assist students with their physical needs as appropriate and agreed, e.g. assisting with lifting moving and handling, intimate care
• Under the guidance of the SENCO, contribute to setting individual targets and to the review of those targets. Attend and contribute to meetings to review students' progress, and contribute to written reports
• To monitor the progress of identified students, keep written records consistent with Academy systems and provide the teacher with feedback on students' progress in relation to provision

Skills & experience

• Experience in learning support or support work with young people with learning disabilities (i.e. autism, ADHD etc.)
• Experience with working within an educational environment providing academic or personal care support
• Experience with providing/willingness to provide personal care support to individuals with high needs (i.e. peg feeding, toileting, changing etc.)
• Available to interview immediately
• Right to Work & Enhanced Adult/Child DBS dated within the last 3 months or on the update service

If you are interested in working in the Special Educational Needs (SEN) Classroom Assistant in the Epping Forest area, please apply to this advert with a CV today and a consultant will contact you!

Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.