Total 174 Customer Service job vacancies in Stafford, ST16 3SA

Duties and responsibilities
Provide direct care and support to individuals in their homes or residential settings
- Assist with daily activities such as bathing, dressing, grooming, and meal preparation
- Support with administering medications and monitor health conditions as needed
- Assist clients with light housekeeping tasks and maintain a clean and safe environment
- Promote independence and encourage individuals to participate in social and recreational activities
- Document and report any changes in individuals' conditions or behaviors
- Collaborate with healthcare professionals and family members to ensure the best possible care.
- Raise any safeguarding issues for our clients

Proud member of the Disability Confident employer scheme

For further information on this vacancy, please see the attached Job Description and Person Specification or contact the Hiring Manager.

We are recruiting into: 1 x full time, 1 x part time hours for Day Services 1 x full time post in outpatients based in Stafford For more information prior to attending the event do not hesitate to get in touch with the team.

Where required role is to manage the administration function of the MPFT Digital Service Development Team, being one of the key contact points for administration of MPFT Digital requests within the Trust. Provide line management duties, including work allocation, undertaking regular 1-2-1s, personal development conversations and managing performance and attendance Manage the organisation of the MPFT Digital Service Development Team meetings Management and organisation of supplier review meetings at agreed intervals, providing agendas focussed on priority service issues. Participate and minute or action track where necessary. Create and manage content within SharePoint, taking ownership of relevant information held within this system. Identifying areas of work where clear ownership and process has not been established, ensuring they are captured and scheduled for development, liaising with relevant stakeholders to support agreed consistent processes. Oversee the delivery of process mapping, supporting the team in identifying areas of repetitive work suitable for automation, or other more efficient ways of working. Supporting development of new resources for the trust, such as knowledge bases and chatbots. Manages the update and escalation of business-as-usual MPFT Digital queries and SSHIS incidents and problems, identifying and reporting themes of recurring issues for escalation. Manages key MPFT Digital Service Development processes, such as escalations; ensuring your own tasks and other team members are completed on time.

Join Our Team: Temporary Customer Service Advisor - Stafford

Are you passionate about providing outstanding customer service and looking for a temporary role? We are seeking a dedicated and proactive individual to fill the position of Temporary Customer Service Advisor in Stafford. This role is ideal for someone who thrives in a customer-focused environment and is eager to make a positive impact.
Key Responsibilities:

• Deliver exceptional customer service via phone, email, and live chat
• Resolve customer enquiries and complaints efficiently and effectively
• Maintain accurate records of customer interactions and transactions
• Collaborate with team members to achieve service goals

Requirements:

• Proven customer service experience
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment
• Strong problem-solving abilities

Benefits:

• Competitive salary
• Flexible working hours
• Supportive team environment
• Opportunity for professional growth

This is a temporary position with the potential for extension. If you have the skills and passion for customer service, we would love to hear from you!How to Apply:
Please submit your CV and a cover letter outlining your customer service experience and why you are the perfect fit for this role.We look forward to your application and the opportunity to welcome you to our team!

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

The Shrewsbury and Telford Hospital NHS Trust have successfully developed the first Community Diagnostic Centre (CDC) within Shropshire, which opened October 2023.

As a result, we are looking for four dynamic and innovative persons to assume the role of CDC receptionist, with an integral role within Radiology, Pathology, Dermatology and Cardio-Respiratory specialties.

Along with GCSE's in Maths and English at grades 9 - 4 (or equivalent), the successful applicant will be well organised, possess good communication skills and computer/keyboard skills, using Microsoft Office.

You will be expected to manage, plan, and prioritise tasks efficiently and effectively to achieve and maintain a high standard of patient care.

The post holder will always show total respect and regard to confidentiality of patient information.
• To welcome patients to the unit.
• To meet patients who attend the appointments office, and deal directly with their query, or seek assistance if required.
• To assist a whole range of disciplines of staff who call in the appointments office with queries. This may be direct help or giving directions to obtain assistance from the appropriate person.
• To prepare daily appointment lists for Pathology, Cardiology, Dermatology and Radiology.
• To comply with Trust and Departmental procedures. Fire and Health and Safety.
• To comply with the “system of work” for the controlled areas of the department.
• Help collate the monthly waiting times and data required for reporting.
• Open and sort post.
• Ensure reception area is tidy and paperwork is stored correctly in line with clinical governance guidelines.
• To ensure patient confidentiality is always maintained.

As an organisation we strive to provide high quality, safe care for our patients in an environment which our staff are proud to work in. We believe that by adhering to our Vision (“To provide excellent care for the communities we serve”) and working with our Trust Values in mind (Partnering, Ambitious, Caring, Trusted) we can achieve the right results for the people that matter most – our patients and their families.

The post holders will act as a key member of the team in providing efficient, helpful, and sympathetic care to patients, the post offers new opportunities and challenges, you will need to demonstrate effective communication skills ensuring efficient and effective management of all resources to deliver safe, high quality and effective patient care in an environment of continuous improvement.

For full duties and responsibilities please refer to the attached document entitled Job Description.


This advert closes on Tuesday 25 Jun 2024

Check out the videos below showcasing why you should grow your career here with us at MPFT: Why Work for Mental Health Services at MPFT - YouTube Development and Progression Within Mental Health Services at MPFT - YouTube What is it like to be a Healthcare Support Worker within Mental Health Services at MPFT - YouTube Here on Baswich ward we provide inpatient facilities for older adults mental health problems, and we are looking for caring, compassionate individual to work within our older adult inpatient team who are committed to providing high quality care and treatment to our patients. Working in an older adult environment can be challenging, but with the right team, positive attitude, and resilience we are rising to the challenge and reaping the reward of being able to support people during their most challenging times. With you in our team, we will empower you to work innovatively, showing a commitment to providing compassionate care and a strong desire to improve the patients experience. You will be able to apply the philosophies of engagement, recovery, and positive care in your work with your patients. If you would like to discuss the role further please don't hesitate to contact Sarah Wilshaw, Ward Manager -sarah.wilshaw@mpft.nhs.uk Please be aware that we reserve the right to close the advert early if we receive a sufficient amount of applications.

For full duties and responsibilities please refer to the attached document entitled Job Description.

We are looking for a passionate, focused and experienced Registered Manager to join us at Cygnet Staffordshire Supported Living, situated across two sites, one in Birmingham, and one in Wombourne. Supported Living is an important step towards independence. We know how important it is for individuals to have the right support so they can live the life they want to live. We support individuals with learning disabilities, autism, mental health needs and behaviours that challenge. Individuals are supported to hold their own tenancy agreement with a registered housing association. Individuals who are interested in living here may have previously been detained within a hospital setting and are ready for a step down placement within their local community. At Cygnet youll have the chance to make a real impact onclients andtheir families. It's a challenging role with excellent career prospects, and you'll reap the rewards of empowering others with your focus on high quality of care. Your focus on enabling patient recovery in a compassionate setting will help us achieve our goals and yours. The Opportunity... Reporting directly to the Registered Manager, our Home Managers are responsible for providing strong and effective leadership to the onsite team in order to ensure the integrity of all functions within the service, to include; Clinical, Finance, HR, Recruitment and Support Services. You will be responsible for the overall day to day running and strategic direction of the service. To be compliant with CQC / regulatory requirements and to ensure all clinical, budgetary, regulatory and service development targets are met. You will also implement risk assessment, risk management and embed clinical governance within the service. To be responsible for the provision of a high-quality service, both in respect of client care and employee engagement. Ensure effective bed management and coordination of referrals and assessments of service users in conjunction with the Clinical Team / Deputy Manager. In this role, you will also lead on appropriate investigations (as required), participate in audit requirements and ensure all group policies and procedures are adhered to. Reviewing and developing potential opportunities for improved quality and commercial growth is also a key requirement. You will have Minimum 2 years managerial experience of leading a team QCF Level 5 The ability to work as part of a team; lead by example, manage performance effectively and use own initiative Experience of working to CQC guidelines, relevant legislation and professional regulations Experience undertaking investigations and/or the ability to manage complaints appropriately and in a confidential manner Desirable:Qualifications in Leadership & Management / Health & Social Care Why Cygnet? Well offer you An opening to undertake further learning with our excellent apprenticeship scheme Expert supervision & support Employee referral scheme Free Health Cash plan 24 hours free GP support line Free life assurance cover Free eye tests Car lease discounts Discounted gym membership Free mortgage broker and Insurance cover Pension scheme Employee NHS - discount savings & Cycle to Work scheme Smart Health Toolkit- Providing you with Fitness Programmes, Nutrition consultation and Health checks Ready to make a positive change?Please click on the apply nowlink below. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

For full duties and responsibilities please refer to the attached document entitled Job Description.

A Vacancy at The Shrewsbury and Telford Hospital NHS Trust.


*Apprenticeship opportunity*

The Shrewsbury and Telford Hospital NHS Trust have successfully developed the first Community Diagnostic Centre (CDC) within Shropshire, which opened October 2023.

As a result, we are looking for four dynamic and innovative persons to assume the role of CDC receptionist, with an integral role within Radiology, Pathology, Dermatology and Cardio-Respiratory specialties.

Along with GCSE's in Maths and English at grades 9 - 4 (or equivalent), the successful applicant will be well organised, possess good communication skills and computer/keyboard skills, using Microsoft Office.

You will be expected to manage, plan, and prioritise tasks efficiently and effectively to achieve and maintain a high standard of patient care.

The post holder will always show total respect and regard to confidentiality of patient information.

To be eligible for this apprenticeship:
• Can be any age post full-time education (16+)
• Cannot already be on an Apprenticeship or any Government funded training,
• Cannot have a qualification at the same or higher level in the same vocational area. There needs to be significant new learning.
• Has been a UK resident for 3 or more years.

Or

Meets the eligible and valid residency status and permission to work in the UK criteria in Annex A of the linked funding document:2223_Employer_Rules_Version_1_Final.pdf (publishing.service.gov.uk)
• To welcome patients to the unit.
• To meet patients who attend the appointments office, and deal directly with their query, or seek assistance if required.
• To assist a whole range of disciplines of staff who call in the appointments office with queries. This may be direct help or giving directions to obtain assistance from the appropriate person.
• To prepare daily appointment lists for Pathology, Cardiology, Dermatology and Radiology.
• To comply with Trust and Departmental procedures. Fire and Health and Safety.
• To comply with the “system of work” for the controlled areas of the department.
• Help collate the monthly waiting times and data required for reporting.
• Open and sort post.
• Ensure reception area is tidy and paperwork is stored correctly in line with clinical governance guidelines.
• To ensure patient confidentiality is always maintained.

As an organisation we strive to provide high quality, safe care for our patients in an environment which our staff are proud to work in. We believe that by adhering to our Vision (“To provide excellent care for the communities we serve”) and working with our Trust Values in mind (Partnering, Ambitious, Caring, Trusted) we can achieve the right results for the people that matter most – our patients and their families.

The post holders will act as a key member of the team in providing efficient, helpful, and sympathetic care to patients, the post offers new opportunities and challenges, you will need to demonstrate effective communication skills ensuring efficient and effective management of all resources to deliver safe, high quality and effective patient care in an environment of continuous improvement.

For full duties and responsibilities please refer to the attached document entitled Job Description.


This advert closes on Tuesday 25 Jun 2024

Job Description

Deputy Nurse Manager

Hourly Rate: £20-£22

Hours per week: 40-46

Here at Willing Care, an exciting opportunity has arisen for a Deputy Nurse Manager to join one of our client's growing Nursing team, so if you are looking for a new and rewarding role, then apply today!

Our staff hold over 20 years' experience within the Healthcare industry, we are devoted to matching up our clients with talented candidates, who are passionate about providing high quality care. Willing Care Recruitment is committed to having a diverse and inclusive work force.

Requirements for the Deputy Nurse Manager role:

• You must have a Registered Nurse Qualification (RGN/RMN /RNLD
• Active NMC PIN
• Clear DBS.
• Good working knowledge of CQC regulations
• Proven track record of leading a Nursing team and delivery of person-centred care, including care planning.
• 1-2 years experience needed within a similar role

About the Nursing Home:

This Nursing Home caters to a variety of needs, from general nursing for the elderly frail, as well as respite care and rehabilitation stays. This homes staff can also provide for those requiring specialist dementia care.
The centre itself officially opened in 2011 and is equipped and furnished to an excellent standard. It is conveniently located.

Benefits for the Deputy Nurse Manager:

• Continuous training
• 5-6 weeks annual leave

The role of a Deputy Nurse Manager within the Nursing Home involves:

• Being responsible for the management of the nursing services in liaison with the Home Manager
• Promoting and maintaining high standard of nursing care
• Ensuring effective induction of new nursing staff and providing ongoing clinical supervision of trained staff
• Woking within the NMC and CQC standards, alongside internal policies and procedures
• Planning, directing and delivering high quality person-centre care through care planning process
• Overseeing all aspects of medicine management ensuring medicines are appropriately received, stored and administered
• Undertaking staff reviews through supervision, appraisals and team meetings
• Taking an active role in training the team of nurses to ensure staff are kept up to date with current practices and good practice developments
• Maintaining accurate and relevant documentation and reports to reflect practice and planned development
• Deputising in the absence of the Home Manager

We are seeking a Deputy Nurse Manager who is passionate about the standards of care they provide, if this sounds like you, we would love to hear from you. Please apply today

Reference: WILL74957/JC

INDNUR

Job Description

Night Co-Ordinator Mental Health Nurse (Mental Health Nurse/RMN)

Hourly Rate: Up to £27.26

Night Shifts

Hours per week: 37.5

Here at Willing Care, an exciting opportunity has arisen for a Night Co-Ordinator Mental Health Nurse (RMN)to join one of our client's growing Nursing team, so if you are looking for a new and rewarding role, then apply today!

Our staff hold over 20 years' experience within the Healthcare industry, we are devoted to matching up our clients with talented candidates, who are passionate about providing high quality care.

The Night Coordinator will have responsibility for the hospital at night for ensuring that staffing levels on all wards have the right skill mix and are in line with ladders, support and advise colleagues, to monitor the standards of care given and ensuring that colleagues adhere to company standards and policies. This individual will be required to take on the role of the Night Coordinator during the night shift, they will be expected to support other wards with their breaks and provide effective leadership. The site coordinator's movements and management of the service are to be completed from the bleep holder's ward.

Requirements for the Night Co-Ordinator Mental Health Nurse (RMN) role:

• A legal right to work in the UK
• Qualified Mental Health Nurse with 12 months plus post registration experience with active NMC registration
• Demonstrates a positive attitude and commitment to change, improvement and quality
• Ability to develop and use flexible and innovative approaches to practise
• Good working knowledge of the Mental Health Act
• Ability to undertake physical requirements of PRICE training
• Minimum 2 years experience post registration in mental health and ideally CAMHS with evidence of continued professional development in the relevant field.
• Minimum 2 years experience of working as a CTL/deputy ward manager or similar senior nursing role ideal but not essential

About the Mental Health Hospital:

Located in Staffordshire, this hospital specialises in supporting young people with severe or complex mental health conditions who need intensive inpatient treatment. Always dedicated to providing caring, supportive, recovery-focused treatment and we achieve this by working together with young people, their families, and other professionals.

There are three separate units on our Stafford site spread across two buildings, Each unit has its own dedicated Consultant-led Multi-Disciplinary Team who are experts in looking after and treating young people with severe, enduring, and complex mental health conditions

Benefits for a Night Co-Ordinator Mental Health Nurse (RMN)

• 25 days plus bank holidays
• Birthday off
• Access to a Learning Hub and benefit from a wide range of e learning and face to face training and development opportunities
• Online benefits
• Free 24 hour confidential Employee Assistance Programme Helpline
• Pension scheme
• Access to join a Medicash Health Plan
• Enhanced Sick & Maternity Pay benefits

The role of a Night Co-Ordinator Mental Health Nurse (RMN) within the Mental Health Hospital involves:

• Taking a handover from all wards including updates on any incidents, staffing levels and actions required to be carried forward.
• Making any required changes to staffing ensuring each ward has adequate staffing.
• Attempting to cover any shifts not covered by using the Matrix system.
• Each ward should report all incidents, seclusions, sickness, DNA's to the Night Coordinator to be recorded on the Night report at the end of each shift.
• Preparing a Night Report which should be shared with Ward Managers, Matron and Hospital Director
• Visiting each ward throughout the night to ensure observations are being carried out and all colleagues are alert.
• Completion of 24-hour reports and CQC notifications alongside other documentation as advised by on call management
• Handover to the Ward Managers/CTLs in the morning.

We are seeking a Night Co-Ordinator Mental Health Nurse (RMN) who is passionate about the standards of care they provide, if this sounds like you, we'd love to hear from you. Please apply today.

Reference: WILL67476/RE

INDNUR

We have an exciting opportunity for a Perpetrator Service/ Behaviour Change Caseworker, working exclusively with Children and Young People, to join the New Era team in Staffordshire, working 37.5 hours a week.

Do you want to make a difference to young lives every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on safety, customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the role:

This role is based in our Stafford or possibly our Stoke-on-Trent office, working flexibly across the area. The service will be delivered as per service user requirements, via schools and safe community settings. The role may involve some early evening and possible weekend delivery, potentially on a rota basis.

As a Perpetrator Service/ Behaviour Change Caseworker you will be: -

• working with young people displaying harmful behaviours
• delivering interventions in person, individually or as part of a group
• assessing risk and needs at all times; ensuring the safe delivery of service
• working alongside the integrated victim service to co-ordinate delivery of services

You will need:

• a genuine belief in behaviour change
• personal resilience and good communication and interpersonal skills
• a good understanding of domestic abuse and its impact on victims and families

Please see attached Job Description and Person Specification for further details.

About us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need. As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities.

VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role. If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

Positive Behaviour Support Workers main duty is to provide daily support to Service Users who are within the Autistic Spectrum Disorder, who may exhibit behaviours which challenge both physically and verbally and may be unpredictable in their behaviour to live a full and rewarding life. The key objective of the role is to provide the level of support required by each individual service user to fill the gap between what they are personally able to do and what they actually need to be able to do to lead a life that they consider fulfilling. Job holders are required to recognise the aspirations of the service users and work towards enabling the service user to achieve their own person life plan through person centred planning. This will include being actively involved in empowering service users to make individual choices with regard to their everyday living. Managing Activities To ensure that high standards of professional care and practice for service users are established and maintained, including appropriate attention to their physical, cultural, social, educational, recreational and emotional needs. To enable service users to maintain, develop and utilise a range of external relationships To undertake sleep-in and waking night duties as part of the rota pattern of the organisation. To understand and comply with all company policies and procedures To understand and comply with the companys Philosophy of Care and Equal Opportunities and put our Values and Beliefs into practice on a day to day basis. To understand and comply with all legal/contractual requirements To contribute to the accuracy, availability, communication and confidentiality of all information, whether that is written or verbal. To be involved in the transition procedure for service users into their new home. This may involve working with service users in their current accommodation and EXPERIENCE AND QUALIFICATIONS Essential Experience Good written and oral communication skills Candidate must be able to demonstrate and have an experience of domestic skills, e.g. housekeeping, healthy eating, cooking and finance, etc. Candidates must have a stable employment pattern. Desirable Experience Experience in different care settings Knowledge of autism spectrum disorder, learning disabilities and challenging behaviour. Knowledge of Makaton Qualifications Must have or be prepared to work to QCF Level 3 Diploma in Health and Social Care or equivalent Other Evidence of a commitment to lifelong learning. Positive attitude to disabilities and disability issues Demonstrate interest in Autism and taking up service users rights in the community Ability to work irregular hours at short notice and to work flexibly to meet the demands of the service.