Total 574 Customer Service job vacancies in Stafford, Staffordshire, ST16 2LP

For more information on working for the Trust, please see the attached Job Description and Person Specification.

Our Family Hubs are a local support centre for families with children and young people aged 0-19 years, (aged 25 with Special Educational Needs & Disabilities (SEND)).

They are a place:

• to get help, information, advice, guidance and support to overcome difficulties and build stronger relationships.
• that provides a multiagency offer that can be accessed face to face or virtually.

Please note : You'll be based in the Stafford Family Hub, however you will be required to cover any of the other sites across the south of Staffordshire in the event of holidays or sickness so you will need to be able to travel throughout the county when needed.

The hours of work are 8.30am-5pm Monday to Thursday, 8.30am - 4.30pm Friday.

Main Responsibilities

You will provide excellent customer care and a professional reception service meeting and welcoming families, children and young people ( 0-19 years) into our Family Hubs.

You'll also be:

• managing incoming telephone calls, emails and enquiries about services
• registering new service users and signposting to relevant activities and provision within the district.
• data inputting.
• provide information, advice and guidance.

The Ideal Candidate

You'll have:

• good organisational skills and experience of using a wide range of IT systems including MS Office.
• good communication skills because you’ll interact with lots of people on the phone, in person and by email
• a flexible approach to work as sometimes things can change, and so you’ll need to be able to prioritise work and sometimes change tasks quickly
• a passion to always give the best service

Please ensure that you outline how your skills and experience meet the person specification within the supporting statement of your application.

For further information please contact Kate Tomson-Rayner kate.tomson-rayner@staffordshire.gov.uk

Interviews will be held on the 5th December 2024 at Stafford Family Hub ST16 3NQ

Our Recruitment Process: We anonymise applications during shortlisting to ensure only relevant information is considered. Please complete your application fully with evidence of essential qualifications, alongside the supporting statement, to highlight what you’ll bring to the role.

About Staffordshire County Council

We are no ordinary county council:

Our Values:

The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.

Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy:

We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future.

We look forward and race ahead - that goes for your career too.

Our benefits:

We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance.

In addition to your salary, as a member of staff, you will have access to Our rewards and benefits - Careers at Staffordshire

Our recruitment process:

As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.

Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all background and communities

As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the minimum criteria for the post.

As you’ll know safeguarding and promoting the welfare of our children and young people/vulnerable adults is important to us and that’s why this position is subject to a criminal record check from the Disclosure and Barring Service. If applicable you should disclose details of unspent and unfiltered spent reprimands, formal warnings, cautions and convictions in your application form.

Proud member of the Disability Confident employer scheme

MAJOR DUTIES:

• Diagnoses tree and shrub biotic/abiotic disorders and identify the presence of pests and diseases using diagnostic tools.
• Develops contract specifications for tree-related work to be accomplished by an outside contractor.
• Participates in project planning meetings and provides recommendations for construction preservation of trees in accordance with industry standards.
• Develops a Plant Health Care (PHC) program to maintain the health of trees and shrubs.
• Performs annual and comprehensive condition assessment of trees to determine the health & vigor, and structural stability of trees through the knowledge of tree identification, components, and structure.

TERM APPOINTMENT:
This is a term position (more than 1 year) with an initial appointment expecting to last at least 13 months but may be extended up to a total of four years, or more based on any changes to regulations governing the number of years term appointments may last, without further competition. Term positions do not convey permanent status in the Federal service.

The National Park Service retains the right to extend the duration of this appointment after selection and/or appointment, based on changes to the regulation governing the number of years term appointments may last. This change, which may be made at the agency's sole discretion and without further competition, shall not be construed or interpreted as the granting of a right to a selectee or employee to such an extension. No extension to a term appointment shall be granted to a selectee/employee to an amount of time that exceeds the maximum number of years authorized under any present or current regulation, unless such regulation expressly allows such action.

Starting at $31.81 Per Hour (WG 9)

UNLOCK YOUR BEST WORK LIFE + MAKE A DIFFERENCE TO EVERY LIFE We have an exciting opportunity for a Primary Care Nurse to join our Primary Care team at HMP Drake Hall, a women's closed prison, located near the town of Eccleshall in Staffordshire with around 340 inmates. Hours Day time shifts only across Monday to Sunday Salary This position is full time, youll receive an annual salary up to £40,211 per annum - depending on experience. How will we support you? Bespoke induction, including our Introducing Health in Justice training course Competency framework Regional and national career development opportunities Our bespoke Learning Management System to address your learning needs Support from the wider team Candidates are required to have a Legal right to work in the UK and due to the nature of the role, offers of employment will be subject to additional vetting and security checks

Are you passionate about improving care standards and empowering care workers with the skills they need? Are you an experienced social care professional with training qualifications?

Staffordshire County Council is seeking a dedicated and skilled Training Facilitator to join our team and enhance the quality of social care across the county.

In this role, you will work flexibly across various care settings, locations, and providers to develop and deliver training programs that ensure care is provided in accordance with current standards.

​This is a fixed term post for 2 years.

Main Responsibilities

As a Training Facilitator, you will:

• Develop and deliver comprehensive training programs tailored to diverse settings and audiences.
• Ensure compliance with current standards by staying updated on changes in regulations and best practices.
• Create bespoke training programs and deliver recognised programs such as Oliver McGowan.
• Provide advice, guidance, and support to care providers to promote and achieve best practices.
• Participate in quality assurance activities including evaluation and self-assessment to drive continuous improvement.

The Ideal Candidate
What You Will Bring:

• A proven track record in developing and delivering training programs to adult learners.
• Relevant work experience within a social care provider setting.
• Sound knowledge and understanding of the needs of people with learning disabilities, autism, and complex care needs.
• Ability to work effectively under pressure and prioritize workloads.
• Excellent communication skills to engage with staff at all levels and build effective relationships with stakeholders and other professionals.

What You Will Have:

• A Level 3 qualification in training and/or assessment.
• Strong interpersonal and networking skills.
• Proficiency in information and communication technology.
• Demonstrable literacy and numeracy skills.
• Ability to travel independently across the county as required.

Applications close 11 December. We will be shortlisting candidates on an ongoing basis and may contact you for an interview prior to applications closing.

The interview process will include a short micro-teaching session delivered by each candidate.

We reserve the right to close the advert prior to the 11 December.

Please contact Kelly Gray for more information or an informal chat about the role at kelly.gray1@staffordshire.gov.uk

About Staffordshire County Council

We are no ordinary county council:

Our Values:

The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.

Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy:

We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future.

We look forward and race ahead - that goes for your career too.

Our benefits:

We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance.

In addition to your salary, as a member of staff, you will have access to Our rewards and benefits - Careers at Staffordshire

Our recruitment process:

As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.

Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all background and communities

As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the minimum criteria for the post.

Proud member of the Disability Confident employer scheme

Job Title: Resettlement Practitioner
Location: Staffordshire
Salary: £16.26 per hour
Employment Type: Full-Time, Mon-Fri, 8:30-5pm. Initially a 6 month contract with a view to be extended. There may also be an opportunity later on down the line to become permanent with the council.

Are you passionate about supporting families and individuals in their journey towards successful resettlement and integration? We are looking for a dedicated Resettlement Practitioner to join Staffordshire Council. In this vital role, you will help families thrive while navigating their new life and ensuring they receive the support they need.

Key Responsibilities:

• Caseload Management: Hold and manage a full caseload, prioritising work in line with policies and procedures to ensure families stay together and integrate into local life.
• Timely Support: Complete all tasks within specified timescales, adhering to national and local policies.
• Collaboration: Conduct regular reviews of guest and sponsorship arrangements, working closely with service users and agencies to create effective support plans.
• Intervention Support: Facilitate interventions that promote stability and positive outcomes for children, including assessments and conflict resolution.
• Supervision and Reporting: Engage in regular supervision sessions, ensuring significant issues are communicated promptly.
• Creative Solutions: Use flexible and imaginative approaches to provide timely, responsive support tailored to individual needs.
• Proactive Identification: Identify sponsorship breakdowns and re-matching requests early, securing appropriate alternative arrangements.
• Budget Access: Assist guests in accessing personalised budgets to support their effective resettlement and integration.

Who We're Looking For:
You will thrive in this role if you have:

• Qualifications: NVQ3 or equivalent in working with children and families.
• Experience: Proven experience in supporting children, young people, and families, preferably in a statutory or voluntary sector environment.
• Knowledge: A strong understanding of current legislation regarding resettlement, housing, social care, and safeguarding.
• Skills: Excellent communication, relationship-building, and conflict resolution skills. Proficiency in IT and the ability to prioritise tasks effectively.

If you are interested or know of anyone who may be, please contact Kat at Service Care Solutions on 01772208964 or email me at kat.shah@servicecare.org.uk.
Working with Service Care Solutions comes with many benefits, including:

• A specialist consultant within an experience and dedicated recruitment team
• Excellent rates of pay
• Payroll service twice a week

Service Care Solutions also offers a £250 referral bonus! So if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed.

Service Care Solutions are working alongside a local authority in Stoke for an E-Procurement Officer to join the team on a temporary contract. Please find a description of the role below.

Location: Stoke
Rate: £350-£400 per day
Hours: 37 per week
Contract: 3 months on going

To support Procurement Operations and Payments activity from source to payment that underpins the Council's objectives to transform Procurement & Commercial Services into a leading edge and professional organisation through becoming more
focused, more integrated, more disciplined.

Role Overview:

• Assisting the embedding of an effective Central Purchase Ordering and Central Buying Team
• Working with services to add value to the sourcing and purchase ordering process
• Ensuring value for money through delivery of savings against contracts
• Creating an expert function that ensures that the process for ordering supplies and services is streamlined, automated and as efficient as possible

Key Duties / Responsibilities

• To support the development of the Central Buying functions.
• To engage and work closely with the Category Management team to align purchasing activity and maximise opportunities to deliver value for money within the buying process.
• To gain an understanding of the Category both internally and externally.

Service Care Solutions are working alongside a local authority in Stoke for an E-Procurement Officer to join the team on a temporary contract. Please find a description of the role below.

Location: Stoke
Rate: £350-£400 per day
Hours: 37 per week
Contract: 3 months on going

To support Procurement Operations and Payments activity from source to payment that underpins the Council's objectives to transform Procurement & Commercial Services into a leading edge and professional organisation through becoming more
focused, more integrated, more disciplined.

Role Overview:

• Assisting the embedding of an effective Central Purchase Ordering and Central Buying Team
• Working with services to add value to the sourcing and purchase ordering process
• Ensuring value for money through delivery of savings against contracts
• Creating an expert function that ensures that the process for ordering supplies and services is streamlined, automated and as efficient as possible

Key Duties / Responsibilities

• To support the development of the Central Buying functions.
• To engage and work closely with the Category Management team to align purchasing activity and maximise opportunities to deliver value for money within the buying process.
• To gain an understanding of the Category both internally and externally.

If you are interested in the role, or know anyone who may be, please contact Marc at Service Care Solutions on 01772 208969 or email marc.facer@servicecare.org.uk.

Service Care Solutions also offers a £250 referral bonus! So, if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed.

If you have any questions or queries, please don't not hesitate to ask.

Service Care Solutions are supporting a reputable non-profit provider and they are currently recruiting for a Recovery Practitioner. As a Recovery Practitioner you will play a crucial role by supporting individuals that are suffering with Drug & Alcohol addiction. The Ideal candidate needs to be experienced within the field but also someone who is highly driven and can identify positivity within a service user and have the ability to develop potential within.

You will be responsible for managing a case load of Children & Young People across Staffordshire. You will be engaging with young people within schools, family centres and colleges. You will work closely with a range of partner agencies to support young people to achieve positive changes whilst providing opportunities to improve their life chances for a brighter future.

Key role and responsibilities for a Recovery Practitioner;

• To build relationships with Young People aged between 8-25 years old
• Provide young people and families advice, information and help to access practical support
• To carry a caseload of Young people and Young adults
• Carrying out assessments, care planning, brief and comprehensive interventions
• To engage with young people and their families in various settings such as schools, colleges and local community venues.

Minimum requirements for a Recovery Practitioner;

• Experience of working within the Substance Misuse field
• Ability to work effectively and efficiently both independently and as part of a team
• Experience of community engagement
• Experience of delivering group work

Our client vision is to be a World-Class leader in rebuilding lives, to inspire and empower people to live healthier and safer lives. To be ambitious, creative, compassionate, collaborative and respectful.

To apply for this Recovery Practitioner role please send me your CV by clicking 'apply now!'

Do you thrive on delivering excellent customer service and making a real difference every day?

Do you enjoy injecting your excellent interpersonal skills to build relationships with customers to provide the service they deserve?

Then read on to learn more about our exciting role on offer

You will join our vibrant and welcoming/supportive Contact Centre team who are proud of the high level of service we provide for our customers.

We are a people business – excellent customer insight and experience needs to be at the heart of everything we do. Customers today have high expectations; their experience of using council services should not be second rate. We aim to meet customer needs by giving consistent information, advice and support at their convenience. Our customer model is built on the following principles

• A service that offers ease of access and intuitive navigation

• Consistent and high-quality contact management

• A service driven by customer insight and demand analysis

• A service that is delivered through appropriate delivery channels

• A service which has resilience and scale

• A service that is efficiently delivered

Main Responsibilities

As the first point of contact for our customers, you will use your excellent communication skills and professional and friendly manner to support customers with queries or complaints.

You will be required to listen, probe and investigate enquiries to determine the underlying needs of the customer, escalating queries where necessary

You will be required to work using your own initiative and judgement as well as work effectively as part of a team.

You will respond to customer queries through different channels such as telephone, e-mail and web chat

The Ideal Candidate

We are looking for you to,

• have experience in a customer facing environment ideally in a contact centre
• be passionate about delivering the best customer service possible
• be able to use own judgement to resolve queries and complaints quickly and effectively
• have excellent listening skills and an empathetic approach when addressing issues or complaints
• be self motivated and able to work under pressure
• be able to contribute new ideas to help deliver personal and team performance

The hours of work are 9.00 -17.00 Monday to Friday

The position is fixed term role for two years

Successful candidates will be supported to develop in this role through a week’s comprehensive training in our Stafford office as well as continuous support and development to enable you to reach your full potential and enhance your career.

Interviews will take place in the two weeks following this advert closing.

For further information about this role please email Charlotte Pinks, Customer Service Team Leader - charlotte.pinks@staffordshire.gov.uk

About Staffordshire County Council

We are no ordinary county council:

Our Values:

The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.

Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy:

We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future.

We look forward and race ahead - that goes for your career too.

Our benefits:

We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance.

In addition to your salary, as a member of staff, you will have access to Our rewards and benefits - Careers at Staffordshire

Our recruitment process:

As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.

Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all background and communities

As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the minimum criteria for the post.

Proud member of the Disability Confident employer scheme

A Vacancy at Staffordshire and Stoke-on Trent Integrated Care System.


Pre-Registration Trainee Pharmacy Technician (PTPT) Apprentice

Are you a school leaver or someone looking for a change?

Do you want to make a difference to people’s lives and wellbeing?

Do you want a career in pharmacy?

Are you committed to learning and highly motivated?

Do you have excellent literacy, numeracy and communication skills?

This role represents a fantastic opportunity for an individual, who could join a pathway to become part of a well-paid and highly sought after role.

The post is for a 2-year, fixed term contract for a Pre-Registration Trainee Pharmacy Technician (PTPT) apprenticeship, starting in February 2025.
Salary paid as per Band 4 * Annexe 21, which is a percentage of the top of band 4 pay
Year 1: 70% approx. £20,379
Year 2: 75% approx. £21,835

You will be given the opportunity to develop your skills to your full potential whilst working towards a BTEC level 3 Pharmacy Technician qualification, working with Stoke-on-Trent College. We are offering a rotational apprenticeship programme with placements across the County. During the two year programme you may rotate across two sectors, which would include a GP Practice and Community Pharmacy.

The Pre-Registration Trainee Pharmacy Technician (PTPT) Apprenticeship is a two year fixed term training post which will enable the student to train and study to apply to become a Registered Pharmacy Technician with the GPhC. There is an on-going requirement for the post holder to complete assignments, work to deadlines and work based competencies throughout the entire duration of the fixed term post.

The post holder will:

• Undertake a training program for Pre-registration Trainee Pharmacy Technician (PTPT) Apprentices and successfully complete all assignments and educational tasks in a timely manner to satisfy the requirements of the award.

• Carry out pharmaceutical duties which will enable them to register as a Pharmacy Technician with the General Pharmaceutical Council

• Carry out pharmaceutical duties under the direct supervision of an appropriate qualified person (pharmacist and/or technician) in all necessary departments of the Pharmacy Directorate. (Some of the duties will be in the form of training exercises and/or competence based assessment in conjunction with qualification criteria.)

• Co-operate with all pharmacy staff in providing and developing a safe, efficient and comprehensive pharmaceutical service which is focused on the needs of patients/customers and the wider Trust. This will be in accordance with local standard operating procedures.

•

The ICS is a partnership of NHS, council, voluntary and community organisations with a shared vision to make ‘Staffordshire and Stoke-on-Trent the healthiest place to live and work’.

The ICS will be led by an NHS Integrated Care Board (ICB), a statutory organisation with responsibility for NHS functions and budgets, and an Integrated Care Partnership (ICP), a statutory committee bringing together all system partners to produce a health and care strategy.

Together with two health and wellbeing boards, each ‘Place’ arrangement will plan and deliver services that meet the needs of local communities.

During your apprenticeship you will be employed by MPFT as the ‘host’ trust and managed by the ICS People Function Apprentice Team.

The Apprentice team will support you throughout your apprenticeship with the support of your placement and educational supervisors along with the team from the college. They will arrange your placements and help to ensure the resources you need are available to ensure your apprenticeship is enjoyable and fulfilling.

Unfortunately this post does not qualify for a Certificate of Sponsorship, please do not apply if you do not have a right to work for the entire duration of the programme.

On completion of the apprenticeship, you can apply to register with the General Pharmaceutical Council (GPhC) and continue your career in Pharmacy.

There is an expectation that you will be able to travel to your placements. You will be given one and a half days per week to complete college work, where you will be asked to either attend college or undertake independent study.



This is a fantastic opportunity for you to start a career in the sector and you will be supported throughout the programme to achieve your highest potential.



Closing date for applications: 1stDecember 2024

Interviews will take place week commencing 16thDecember 2024



For further details contact:



Name: Adele Cooke

Job Title: Apprentice Lead

Email Address:Adele.cooke@mpft.nhs.uk


This advert closes on Sunday 1 Dec 2024

Please refer to the detailed Job Description and Person Specification that are attached to this vacancy.

Senior Support Worker Stafford - £12.45 ph (35 hours per week)

Typical Shifts are: Monday - Sunday 7am-2pm, 2pm-9pm, 9pm-7am

Join Voyage Care and Feel Valued, we reward your dedication with:
Enhanced evening and weekend pay at an additional 50p per hour (Ts & Cs apply)
Premium overtime rates at an additional £1 per hour (Ts & Cs apply)
Wagestream giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
Funded Blue Light Card hundreds of discounts at high street retailers etc.
24/7/365 doctor line for our colleagues and their families
Access to cash plans for our colleagues, which also covers their families
Enhanced retirement leave
Long service awards

Senior Support Workers with a passion for enhancing the quality of life of the people we support are at the heart of our management teams. We’re currently searching for a fantastic Senior Support Worker to join us in leading our supported living service in Stafford. This service is a welcoming and friendly environment with a dynamic team that supports a fantastic group of people!

As a Senior Support Worker with us you'll be helping people to gain more independence in their daily lives, whilst assisting the Manager with the day-to-day supervision and management of the service. You could be allocating shifts, booking in training, inducting new colleagues, supporting with supervision’s, ordering medication and ensuring the people we support are supported to manage their finances. You’ll never lose sight of why you choose to do this, as our Seniors are still at the heart of providing day-to-day support.

This is an amazing role for someone who is looking to really make a difference to the lives of others, whether that’s helping our colleagues grow in confidence or the people we support gain independence so that they meet their goals.

We’re interested in our Senior Support Workers having both the right experience and the right values. This is why at this service our Seniors should hold a full UK driving license, have previous experience as a Senior Support Worker as well as experience working with individuals with autism, learning disabilities, challenging behaviour and complex needs.

Why choose us?

We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.

We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.

Don't hesitate to apply today and make a real difference to the lives of the people we're supporting!

All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.

Support Worker Abbey Hulton (Stoke on Trent) - £11.45 per hour

Typical Shifts are:

Monday - Sunday 7am-2pm, 2pm-9pm and 7am-9pm and nights when required.

Join Voyage Care and Feel Valued, we reward your dedication with:
Enhanced evening and weekend pay at an additional 50p per hour (Ts & Cs apply)
Premium overtime rates at an additional £1 per hour (Ts & Cs apply)
Wagestream giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
Funded Blue Light Card hundreds of discounts at high street retailers etc.
24/7/365 doctor line for our colleagues and their families
Access to cash plans for our colleagues, which also covers their families
Enhanced retirement leave
Long service awards

We’re on the hunt for genuinely caring, hands-on Support Workers with a passion for enhancing the quality of life of the people we support. As a support worker with us you'll be helping people to gain more independence in their daily lives, whilst working within a dynamic team to support a fantastic group of people!

Our supported living service in Abbey Hulton (Stoke on Trent) is a welcoming and friendly environment and you can be sure that no two days will be the same! You’ll be enhancing the lives of the people we support by teaching them new life skills, assisting with personal care, encouraging them to access their local communities, socialising and doing lots of activities. One day you could be out with the people we support shopping in town, visiting garden centres, day trips, sport activities including badminton, the next you could be unwinding with them such as going to the cinema.

This is an amazing role for someone who is looking to really make a difference to someone's life and to help them grow in confidence and independence so that they meet their goals, whether this be making dinner by themselves or going on holiday.

We’re interested in our Support Workers having both the right experience and the right values. This is why at this service our Support Workers should hold a full UK driving license, be resilient, flexible and composed in their approach, have experience with following Positive Behaviour Support plans and reflective practice as well as experience working with individuals with autism, acquired brain injury, complex individuals with mental health needs, traumatic backgrounds and challenging behaviours.

Why choose us?

You don’t need to have experience to be a fantastic Support Worker, what you need is a passion for enhancing the quality of life for the people we support, a desire to learn and a genuine caring attitude.

We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.

We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.

We have a fantastic range of benefits for our staff and we offer sector leading career progression, so don't hesitate to apply today and make a real difference to the lives of the people we're supporting!

All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.

Your new role
Customer Service Specialist
Salary dependent on experience
Lichfield based, WS13
Permanent and full-time

Key duties:

• Providing quotations for customers
• Liaising with stakeholders to find solutions to any issues
• Maintain effective communication with internal and external contacts
• Respond to queries in a timely manner
• Spotting opportunity for additional customer revenue

What you'll need to succeed

• 12+ months of customer service role, preferably in logistics, exports or supply chain
• Good geographical knowledge of the UK
• Competent in MS Office

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

How would you like to be paid for five days but only work four*?

Our colleagues’ wellbeing is at the heart of everything we do at OFG, so we’re always looking for new ways to improve everyone’s work/life balance. We’re taking part in a trial of the 4-Day Working Week, meaning that you could be working one day less a week (or equivalent).

4DWW will be rolled out within our school, when we have a full complement of staff, and within the next year – so there’s never been a more exciting time to join us #teamOFG!

Job Title: Head of PE and Outdoor Education

Location: Longdon Hall School, Staffordshire, WS15 4PT

Salary: Up to £42,200 per annum

Hours: 37.5 hours per week, Monday to Friday

Contract: Permanent, Term Time only

UK applicants only. This role does not offer sponsorship.

As part of our continued growth, we now have a fantastic opportunity for a Head of PE to join our close-knit team at Longdon Hall School, part of Acorn Education.

About the role

The Head PE will lead and manage the Physical Education department, fostering a positive culture of physical health, wellness, and sportsmanship. Your role will be to oversee curriculum development, ensure compliance with educational standards, and create a dynamic and inclusive environment that encourages student participation in physical activities. The role requires strong leadership, organisational skills, and a commitment to promoting the benefits of physical education for all students.

Responsibilities

Lead the planning, development, and implementation of a comprehensive PE curriculum that aligns with national or regional standards.
Oversee and mentor PE staff, ensuring effective teaching practices, professional development, and collaboration across the department.
Monitor and evaluate the performance of the PE department, ensuring continuous improvement in teaching and student outcomes.
Organize and manage extracurricular sports programs, inter-school competitions, and after-school sports activities.
Promote inclusivity in sports and physical education, ensuring all students are encouraged to participate, regardless of ability.
Maintain and manage the school's sports facilities and equipment, ensuring safety standards are met.
Develop strong relationships with parents, staff, and external sports organizations to promote a culture of physical health and well-being.
Ensure compliance with health and safety regulations in all physical education activities.
Prepare and manage the department's budget, allocating resources effectively to meet program goals.
Lead the organization of school sports events, including sports days, tournaments, and other physical education-related events.
Provide ongoing assessment of students’ performance and progress, utilizing both formative and summative evaluation methods.
Act as a role model, demonstrating a healthy lifestyle and the importance of physical activity.
Essential:

Bachelor's degree in Physical Education, Sports Science, or a related field (Master's preferred).
UK QTS
SEN experience
Our schools are built on great teamwork and mutual support. If you enjoy working as part of a dedicated team, sharing knowledge, experience and learning, simply fill in our safeguarding-compliant application form and a member of our team will be in touch.

About us

Longdon Hall School is an independent specialist day school for boys and girls aged from 7 to 18, catering for pupils with a wide range of social, emotional, and mental health needs. Our dedicated team work together to ensure successful outcomes for pupils who often arrive at the school with a troubled view of education and life.

This opportunity is in Lichfield which is within commutable distance of Cannock, Burton upon Trent and surrounding areas.

Acorn Education is the UK’s leading independent provider of specialist education for vulnerable pupils and young people. As part of Outcomes First Group, we are leading our sector in setting and delivering new approaches that provide measurable outcomes for those in our care.

We are really proud to say that in 2024, Outcomes First Group were officially certified as a ‘Great Place to Work’ for the fifth year running.

Why join Acorn Education?

Benefits

Your health and wellbeing are important to us, so you’ll get an exceptional reward package including:

Life Assurance
Pension scheme with options to increase your contributions
“Your Wellbeing Matters” – access to a wide range of first-class mental health support services and physical health checks
And a market-leading benefit offering through our Flexible Benefits Platform, Vista, enables you to choose the package that’s right for you, including:

A wide range of health, wellbeing, and insurance benefits
100’s of discount options valid in the UK and abroad
Cycle to Work Schemes
Electric Car Purchase Scheme
Critical illness cover
And that’s not all, we place the outcomes of the pupils and vulnerable young adults in our services at the heart of everything we do, so you’ll wake every day in the knowledge that your role will have a significant positive impact on the lives of others.

We are committed to safeguarding and promoting the welfare of pupils and young people. All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS.

*You’ll work 80% of your contractual hours for 100% of your pay, giving you more time to do the things that make you happy.

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