Total 574 Customer Service job vacancies in Stafford, Staffordshire, ST16 2LP

We have a fantastic opportunity to lead our dedicated team in promoting sustainable waste management at our Household Waste Recycling Centres!

As a Household Waste Recycling Centre (HWRC) Team Leader you will:

• Be able to effectively lead and motivate a team to help maximise the quality and number of materials separated for recycling.
• Plan and organise the activities on site, organise staff responsibilities and be the face of Staffordshire County Council to on site visitors and, where required, deputise for the HWRC Supervisor.
• Be a great communicator and be able to demonstrate a positive and encouraging leadership approach.
• Have experience using IT systems and be confident using Microsoft office software.

Your day-to-day duties will vary, and may include the following:

• Helping the public use the site in a safe manner, adhering to all Health and Safety guidance.
• Being the accountable fire marshal and first aid trained responder on site.
• Providing friendly, informative and professional customer service.
• Protecting yourself and your team by promoting high standards of health and safety.
• Safely operating equipment and machinery and reporting any faults and issues.
• Working with commercial traders, providing advice and handling payments.
• Reporting unauthorised waste depositing and promoting environmental sustainability.
• Supporting other HWRC teams as part of the Staffordshire HWRC Network.

This role is based at our Stafford location.

You will have:

• A Certificate of technical competence in Hazardous Waste Transfer (Ideal, not essential to role)
• Experience of leading a team
• Working knowledge of health and safety legislation and operations
• A flexible approach to duties, willing to learn and be trained
• Good verbal and written communication skills – to facilitate inductions, training and communication with site staff, management, clients, contractors and the public
• Strong numerical and literacy skills and paperwork and recording skills
• An understanding of recycling and recyclable materials is an advantage
• Trained First Aider, or willing and capable of being trained
• A Full UK driving licence
• Experience in operating a above 10ton 360 wheeled excavator. ( or willing to learn)
• Experience in the operation of Household waste recycling centres (HWRC'S)
• Good attention to detail
• Willing to work weekends and Bank holidays

For more information, please contact Danny Wraxton at danny.wraxton@staffordshire.gov.uk

Potential interview date will be: Week commencing 2nd December 2024

Our Recruitment Process: We anonymise applications during shortlisting to ensure only relevant information is considered. Please complete your application fully, especially the supporting statement, to highlight what you’ll bring to the role.

We are no ordinary county council:

Our Values:

The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.

Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy:

We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future.

We look forward and race ahead - that goes for your career too.

Our benefits:

We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance.

In addition to your salary, as a member of staff, you will have access to Our rewards and benefits - Careers at Staffordshire

Our recruitment process:

As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.

Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all background and communities

As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the minimum criteria for the post.

Proud member of the Disability Confident employer scheme

Job Description

Job Title: Senior Social Worker - 2 Posts

Location: Langlee Centre, Galashiels

Hours: 2 x 35 hours per week

Contract: Permanent

Salary*: £22.98 - £24.82 per hour / £41,950.13 - £45,308.13 per annum

Qualifications: Appropriate Social Work qualification at degree or diploma level (DipSW). Registration with Scottish Social Services Council (SSSC).

Requirements: PVG Adults & Children – we will do this for you!

A current driving licence and use of a vehicle is essential.**

‘Independence. Choice. Rights. Dignity. Privacy.’

We focus on these five principles to provide excellent care through a well-structured, meaningful and person-centred approach.

We are looking for people who share our core values and can apply these to the work that they do.

The Role

As a result of significant investment, and in order to provide timely, effective, empowering and relationship-based responses to children, young people and families, we are looking to expand a number of Children and Families Social Work teams in Scottish Borders.

The initial expansion includes a focus on:

A shift towards prevention and early intervention, introducing an increased and more responsive staffing model within the Duty Intake Team.

As part of this service expansion, we are looking to recruit:

Senior Social Workers, who will be responsible for providing professional practice supervision and caseload management, effectively analysing referral information, providing advice and support to the team, and liaising with multi-agency colleagues.

Scottish Borders Council are committed to keeping The Promise and keeping children, young people and their families' voices at the heart of everything we do. We strive to recruit workers who are passionate about working with children and young people and delivering better outcomes.

We value our staff and understand that they are our greatest asset. We offer a supportive team environment, flexible working, and an approachable and compassionate management team.

We are fully committed to continuous professional development and as well as offering regular supervision and annual appraisal.

There are a wide range of opportunities to develop your practice and support your career pathway, including a wide range of learning and development opportunities.

We offer a competitive salary, generous Pension Scheme, and annual leave entitlement, as well as access to a number of additional employee benefits.

Scottish Borders Council prides itself on being a great place to work where staff are trusted, valued, and supported to make a positive contribution.

**If you have a disability which precludes you from holding a drivers licence, Scottish Borders Council will take into account its responsibility to make reasonable adjustments to allow for your disability. Should it be possible to make such an adjustment in order that you can undertake the travel responsibilities of the post, this will be taken into account in consideration for this role.

*Please note successful applicants will be placed on the first point of the salary scale unless they meet certain criteria.

Informal Enquiries

Informal enquiries may be made to Mardette Fenwick at mardette.fenwick@scotborders.gov.uk.

Scottish Borders Council is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from all minority groups and individuals who identify with one or more of the protected characteristics as defined by the Equality Act 2010. In particular from candidates who assess themselves as having a disability, under the Disability Confident Employer scheme this guarantees an interview to those individuals who meet the essential criteria of the post. All appointments will be made on merit.

Job Description

Job Title: Team Leader

Location: Langlee Centre, Galashiels

Hours: 35 hours per week

Contract: Permanent

Salary*: £27.13 - £28.37 per hour / £49,523.88 - £51,786.87 per annum

Qualifications: Appropriate Social Work qualification at degree or diploma level (DipSW). Registration with Scottish Social Services Council (SSSC).

Requirements: PVG Adults & Children – we will do this for you!

A current driving licence and use of a vehicle is essential.**

‘Independence. Choice. Rights. Dignity. Privacy.’

We focus on these five principles to provide excellent care through a well-structured, meaningful and person-centred approach.

We are looking for people who share our core values and can apply these to the work that they do.

The Role

As a result of significant investment, and in order to provide timely, effective, empowering and relationship-based responses to children, young people and families, we are looking to expand a number of Children and Families Social Work teams in Scottish Borders.

The initial expansion includes a focus on:

A shift towards prevention and early intervention, introducing an increased and more responsive staffing model within the Duty Intake Team.

As part of this service expansion, we are looking to recruit:

An additional Team Leader, who will be responsible for leadership and direction of a team of staff engaged in providing frontline services to children, young people and families, and ensuring multi-agency collaborative work.

Scottish Borders Council are committed to keeping The Promise and keeping children, young people and their families' voices at the heart of everything we do. We strive to recruit workers who are passionate about working with children and young people and delivering better outcomes.

We value our staff and understand that they are our greatest asset. We offer a supportive team environment, flexible working, and an approachable and compassionate management team.

We are fully committed to continuous professional development and as well as offering regular supervision and annual appraisal.

There are a wide range of opportunities to develop your practice and support your career pathway, including a wide range of learning and development opportunities.

We offer a competitive salary, generous Pension Scheme, and annual leave entitlement, as well as access to a number of additional employee benefits.

Scottish Borders Council prides itself on being a great place to work where staff are trusted, valued, and supported to make a positive contribution.

**If you have a disability which precludes you from holding a drivers licence, Scottish Borders Council will take into account its responsibility to make reasonable adjustments to allow for your disability. Should it be possible to make such an adjustment in order that you can undertake the travel responsibilities of the post, this will be taken into account in consideration for this role.

*Please note successful applicants will be placed on the first point of the salary scale unless they meet certain criteria.

Informal Enquiries

Informal enquiries may be made to Rachel Mitchell at rachel.mitchell1@scotborders.gov.uk

Scottish Borders Council is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from all minority groups and individuals who identify with one or more of the protected characteristics as defined by the Equality Act 2010. In particular from candidates who assess themselves as having a disability, under the Disability Confident Employer scheme this guarantees an interview to those individuals who meet the essential criteria of the post. All appointments will be made on merit.

Job Description

Job Title: Social Work Assistant

Location: Langlee Centre, Galashiels

Hours: 6 x 35 hours per week

Contract: Permanent

Salary*: £17.10 - £18.76 per hour / £31,219.15 - £34,248.64 per annum

Qualifications: HNC/SVQ 3 in Social Care or Childcare and Education OR considerable experience and a commitment to undertake such training.

Requirements: PVG Adults & Children – we will do this for you!

A current driving licence and use of a vehicle is essential.**

‘Independence. Choice. Rights. Dignity. Privacy.’

We focus on these five principles to provide excellent care through a well-structured, meaningful and person-centred approach.

We are looking for people who share our core values and can apply these to the work that they do.

The Role

As a result of significant investment, and in order to provide timely, effective, empowering and relationship-based responses to children, young people and families, we are looking to expand a number of Children and Families Social Work teams in Scottish Borders.

The initial expansion includes a focus on:

A shift towards prevention and early intervention, introducing an increased and more responsive staffing model within the Duty Intake Team.

As part of this service expansion, we are looking to recruit:

Social Work Assistants, who will be responsible for working alongside families to ensure that children and young people are helped to remain in, or return to, their own homes and local communities.

Scottish Borders Council are committed to keeping The Promise and keeping children, young people and their families' voices at the heart of everything we do. We strive to recruit workers who are passionate about working with children and young people and delivering better outcomes.

We value our staff and understand that they are our greatest asset. We offer a supportive team environment, flexible working, and an approachable and compassionate management team.

We are fully committed to continuous professional development and as well as offering regular supervision and annual appraisal.

There are a wide range of opportunities to develop your practice and support your career pathway, including a wide range of learning and development opportunities.

We offer a competitive salary, generous Pension Scheme, and annual leave entitlement, as well as access to a number of additional employee benefits.

Scottish Borders Council prides itself on being a great place to work where staff are trusted, valued, and supported to make a positive contribution.

**If you have a disability which precludes you from holding a drivers licence, Scottish Borders Council will take into account its responsibility to make reasonable adjustments to allow for your disability. Should it be possible to make such an adjustment in order that you can undertake the travel responsibilities of the post, this will be taken into account in consideration for this role.

*Please note successful applicants will be placed on the first point of the salary scale unless they meet certain criteria.

Informal Enquiries

Informal enquiries can be made to Mardette Fenwick by emailing: Mardette.Fenwick@scotborders.gov.uk

Scottish Borders Council is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from all minority groups and individuals who identify with one or more of the protected characteristics as defined by the Equality Act 2010. In particular from candidates who assess themselves as having a disability, under the Disability Confident Employer scheme this guarantees an interview to those individuals who meet the essential criteria of the post. All appointments will be made on merit.

Are you customer service focused, a problem solver and someone who enjoys working in a fast-paced environment?

We are looking for a dynamic individual to join our team of skilled ICT Support Officers.

The ICT Service Desk provides technical support, advice and information on a wide range of hardware and applications and is the single point of contact for all customer ICT requests, problems and issues.

The role works across Staffordshire County Council and the ICT community. It is primarily responsible for the provision of first and second line support, providing efficient problem resolution, advice and support for customers dealing with user applications and laptops including associated peripheral devices. You will make use of corporate standards, best practice and established industrial standards in order to achieve the objectives of the unit.

The post after the initial 2 week in office training period is a hybrid working model based on 2 days in the office and 3 days at home. We will provide a standard laptop and necessary kit but you must have a stable internet connection at home.

As an ICT Support Officer, you will be:

• Taking calls from SCC customers throughout Staffordshire and beyond
• Thinking on your feet and solving issues first line
• Developing our self service customer portal
• Provide excellent customer service at all times

We are looking for you to have:

• excellent technical ICT knowledge, to include PC hardware, mobiles and tablets, a wide range of software including Operating Systems, Office 365, Active Directory and Active Directory Azure
• exceptional communication and customer care skills
• experience of working in a support environment is essential.

For an informal discussion please contact Helen Crook, Team Leader, ICT Service Desk at helen.crook@staffordshire.gov.uk We're happy to talk flexible working.

Interviews will be held during week commencing 18 November 2024.

We are no ordinary county council:

Our Values:

The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.

Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy:

We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future.

We look forward and race ahead - that goes for your career too.

Our benefits:

We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance.

In addition to your salary, as a member of staff, you will have access to Our rewards and benefits - Careers at Staffordshire

Our recruitment process:

As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.

Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all background and communities

As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the minimum criteria for the post.

Proud member of the Disability Confident employer scheme