Total 147 Customer Service job vacancies in Sunderland, SR4 7QG

You will be responsible for admin duties including, taking telephone calls, booking appointments, cashing-up clinics, clinical correspondence preparation, and reception cover whilst providing admin duties to the clinical team within the IIU Department and providing cover as part of the wider Theatres administrative team. PLEASE REFER TO ATTACHED JOB DESCRIPTION FOR FULL DUTIES OF THE ROLE.

BIN LORRY DRIVERS - SUPPORT YOUR LOCAL COMMUNITY!

As a driver, your primary responsibility will be to collect waste alongside your crew and transport it to designated disposal areas.
Additionally, you may be required to assist with emergency work such as gritting roads. You will represent our company and be the face of waste collection in the community.


We ask that applicants meet the following criteria before applying:

Full UK driving licence
Cat C (HGV Class 2) qualification
CPC & Digi Card
No more than 6 points
Be a team player.

Previous experience in a similar role preferred.

You will need to complete a driving assessment on site prior to your first shift.

Get in touch today for an immediate start date.

Enjoy a three day weekend, working Tuesday to Friday.

Shifts will start at 06:30 and usually last 8 to 10 hours.

This role pays a competitive hourly rate of £13.60.

About the role:
Gentoo is a values-led, charitable organisation that provides more than 60,000 people in Sunderland with a place they can call home. We have a clear vision and a social purpose. We believe that everyone has the right to live in a good quality home that they can afford.
We are currently recruiting an experienced Customer Insight Advisor who has an analytic approach to deliver insight into action, to join the Customer Voice team, based at our Doxford Park, Sunderland head office.
We feel passionately about our customers, they are at the heart of everything we do, are you ready to help us deliver? The Customer Voice team is at the forefront of learning and helping Gentoo to deliver an ever-better experience for our customers. In the role of Customer Insight Advisor, you will have a key role in ensuring policy, process and regulations are followed within the Customer Voice Team. Ensuring the Group is listening to the voice of its Customers and that Customers are at the heart of business decision-making. You’ll take an analytical approach and have excellent attention to detail, as you’ll need to be able to read customers’ comments and categorise them into the appropriate themes to deliver insight into action.
The role is subject to a basic DBS paid for by Gentoo.
Key responsibilities will include the following, a full job description is available to view at www.gentoogroup.com/careers
Supporting the Complaints Performance Manager to drive a culture of seeing complaints as a positive way to learn more about what our customers expect. We use complaints outcomes to show our customers that we have an open and responsive approach and that we learn from our mistakes.
identifying trends, themes and good practice and application of this knowledge to show what lessons we have learned. You’ll also provide high-quality and informative localised reporting to allow analysis of performance.
Ensuring the Group is compliant with the Housing Ombudsman and Regulatory standards, including Consumer Standards as set out by the Social Housing Regulator.
Working in an organised and data-driven way to ensure measures, analysis and reporting of complaints are available and communicated across the business as determined by the Complaints Performance Manager
Providing a positive and proactive service to customers in dealing with complaints and feedback, including making direct contact with customers by telephone in the first instance (where possible) to provide customers with personal service and one point of contact to ensure they feel valued and treated with respect.
With your knowledge, you’ll provide expert advice and support within the team and beyond, giving support, advice and guidance to and for colleagues who are complaint owners to ensure they are meeting the requirements of policy, procedure and regulations.
What we are looking for:
You will have demonstrable experience and skills in analysing and interpreting data, with outstanding report-writing skills.
Previous experience and knowledge of Social Housing regulations and standards required is essential.
You will have experience and knowledge of complaints handling, data analysis and complex cases including cases referred to the Housing Ombudsman Service.
Proven experience of working collaboratively and building positive working relationships across all levels, internally and externally
It is essential you have experience and knowledge of the following:
Housing Ombudsman Service
The Complaints Handling Code
Social Housing Regulation
Some of our great benefits include:
31 days annual leave (plus bank holidays) with an option to purchase up to 5 additional days per year.
12.30 pm finish on a Fridays
Flexible and hybrid working.
Free Health Cash Plan, with cashback for dental, optical, physio, wellbeing therapies and more, with some free child cover.
Access to private healthcare through the Health Cash Plan.
Competitive Aviva pension scheme - Gentoo will contribute up to 10% based on your personal contribution.
Salary sacrifice electric vehicle scheme
Enhanced family-friendly leave
Car mileage allowance if you use your personal vehicle for business purposes.
Life assurance cover to the value of 3 times your annual salary.

Proud member of the Disability Confident employer scheme

The Company
We're a housing association that provides more than 60,000 people in Sunderland with a place they can call home. We're a values-driven organisation, with a clear vision, a social purpose and a commitment to investing in people, place and property. We believe everyone has the right to live in a good quality home they can afford and invest millions of pounds every year in keeping our existing homes safe, secure, and compliant.
We're also playing our part in addressing the UK housing crisis locally, by building hundreds of new, modern and contemporary homes for rent in Sunderland - homes that meet the needs of local people. Not only do we provide vital housing - we support our tenants, residents and communities by investing in services that help people live their best possible life.
This includes helping people to work, victims of domestic abuse and anti-social behaviour, young people to live independently, as well as a wellbeing service that supports our elderly tenants and residents.
About the role:
Gentoo is a values-led, charitable organisation that provides more than 60,000 people in Sunderland with a place they can call home. We have a clear vision and a social purpose. We believe that everyone has the right to live in a good quality home that they can afford. We are currently recruiting an experienced Customer Complaints Lead to join the Customer Voice team, based at our Doxford Park, Sunderland head office. We feel passionately about our customers, they are at the heart of everything we do, are you ready to help us deliver? Working as part of the Customer Voice Team, you’ll have a key role in ensuring policy, process and regulations are followed. You will be responsible for overseeing a caseload and supervising team members to ensure complaints are resolved effectively and following policy guidelines, Housing Ombudsman and Regulatory standards. Through your expertise you will provide specialised assistance to colleagues throughout the company, ensuring our goals are met and ensuring the Group is listening to the voice of its Customers and that Customers are at the heart of business decision-making. The role is subject to a basic DBS paid for by Gentoo. Key responsibilities will include the following, a full job description is available to view at www.gentoogroup.com/careers You’ll support the Complaints Performance Manager to drive a culture of seeing complaints as a positive way to learn more about what our customers expect. We use complaints outcomes to show our customers that we have an open and responsive approach and that we learn from our mistakes. You will be responsible for working and managing Housing Ombudsman cases including having oversight of the actions resulting from complaints to the Housing Ombudsman. Ensuring the Group is compliant with the Housing Ombudsman and Regulatory standards, including Consumer Standards as set out by the Social Housing Regulator. Responsible for managing Stage 2 complaints, Housing Ombudsman cases and MP’s and Councillors enquiries to gain a satisfactory resolution for the customer where possible. Utilising your knowledge, you’ll provide expert advice and support within the team and beyond, giving support, advice and guidance to them and colleagues who are complaint owners to ensure they are meeting the requirements of policy, procedure and regulations.
What we are looking for:
Previous experience and knowledge of Social Housing regulations and standards required is essential. Experience and knowledge of complaints handling, data analysis and complex cases including cases referred to the Housing Ombudsman Service. Experience in effectively managing and motivating colleagues. Experience in successfully creating positive working relationships with customers, colleagues and stakeholders. It is essential you have experience and knowledge of the following: Housing Ombudsman Service The Complaints Handling Code Social Housing Regulation Some of our great benefits include: 31 days annual leave (plus bank holidays) with an option to purchase up to 5 additional days per year. 12.30 pm finish on a Fridays Flexible and hybrid working. Free Health Cash Plan, with cashback for dental, optical, physio, wellbeing therapies and more, with some free child cover. Access to private healthcare through the Health Cash Plan. Competitive Aviva pension scheme - Gentoo will contribute up to 10% based on your personal contribution. Salary sacrifice electric vehicle scheme Enhanced family-friendly leave Car mileage allowance if you use your personal vehicle for business purposes. Life assurance cover to the value of 3 times your annual salary.

Proud member of the Disability Confident employer scheme

Support Worker

Paulton - BS39

Pay rate: £12.00 - £13.52 per hour with weekly pay

Shift pattern: 09:00 - 17:00 Every Friday and Saturday - extra shifts might be available

At the request of our client, we are only able to accept female drivers for this package.

Life at Prestige Bath

People are at the very heart of Prestige, and we want to make life better for them. As a Care Assistant, you'll join us in our continued efforts to make life better for our clients.

Prestige Nursing & Care has provided home care for over 75 years. Our branch team have been working hard to bring in clients that our staff will be able to develop a real rapport with. We cover Complex care, Support work, Learning disabilities and end of life care. Offering day/night shifts and weekend shifts to suit your availability.

Who will I be supporting?

You will be looking after a client who can show non-violent challenging behaviour. You will support our client in accessing the community so a clean licence and your own car is essential. Shifts are 9-5 but there is an option to shorten the hours if needed.

What we offer:

• A variety of shifts to suit your lifestyle
• You will be paid the National Minimum Wage for all attended training sessions and shadow shifts.
• Work with our own clients, no agency work.
• Pension scheme
• Blue light card
• Free DBS check
• Enhanced Maternity/Paternity and Adoption schemes
• Continued professional development to support you & your career
• Weekly Pay
• Holiday Pay
• Refer a friend with the Care Friends mobile app and earn extra money - T&C's apply
• Employee Assistance line - available 24/7 and fully confidential for our staff
• Support from your local branch team and out of hours support.

We're looking for:

• Experience of supporting people with challenging behaviour.
• Excellent communication skills
• A full UK driver's licence
• Good professional and personal references

In line with CQC & Care Inspectorate regulations, we require and will undertake Enhanced DBS/PVG, Right to Work, Reference and Employment History checks in line with Government guidelines for this role and safer recruitment best practice. Whilst we endeavour to keep the recruitment process as short as possible, due to the nature of these important checks there may be extension to timelines. All our clients are equally entitled to have their needs met in a safe, fair and balanced way. Prestige Nursing & Care colleagues are responsible for promoting Equal Opportunities for all and for challenging any behaviour or practice which discriminates against any client or colleague on the grounds of race, religion, disability, age, gender, sexual orientation, identity or any other perceived difference.

As a Company we are unable to provide Sponsorship for overseas candidates. Applicants must have proof of right to work in the UK. It is a requirement to provide an overseas police check dated within the last 3 months of being in the UK if you have lived outside of the UK for longer than a year in the last 5 years.

By submitting your details, you acknowledge that Prestige Nursing is collecting, processing, and using your personal data for managing your application. For more information, please visit our Candidate Privacy Notice on our website.

Prestige Nursing & Care reserve the right to close this role early

#INDHP24

HGV 2 DRIVERS REQUIRED. 4 DAY WEEKEND EVERY WEEK AS A BIN LORRY DRIVER!

As a driver, your primary responsibility will be to collect waste alongside your crew and transport it to designated disposal areas.
Additionally, you may be required to assist with emergency work such as gritting roads. You will represent our company and be the face of waste collection in the community.


All applicants for this role must meet the following criteria:

Full UK driving licence
Cat C (HGV Class 2) qualification
CPC & Digi Card
No more than 6 points
Be a team player.

Previous experience in a similar role preferred.

You will need to complete a driving assessment on site prior to your first shift.

Interested? Get in touch today for more details about this great opportunity.

Days of work are Tuesday to Friday.

Shifts start at 06:30 and usually last 8 to 10 hours.

In return for your hard work, you will be paid a competitive rate of £13.60.

Reliable operatives needed to support local community as bin loaders.

Our client are looking to expand their team of waste collection operatives and we are helping them find the best applicants. This is an excellent opportunity to join our team offering an immediate start within the Market Harborough area of Leicestershire.
Working as a loader on the waste collection team, your job is vital to the collection of waste and recycling within the community. You will go out with the fellow crew to planned routes daily. This is a physical job where you will be walking/running throughout your shift as well as heavy lifting at times. You must have a good level of fitness and also be comfortable working outdoors in any weather.
This position offers an immediate start for successful applicants following a site induction.

Previous experience in a similar role is desired, but not essential. Applicants must be hard-working, reliable and ready for a challenge.

Experience of working outdoors is essential.
Safety boots and hi-viz vest must be worn at all times when on shift.


Interested? Get in touch today for more details.

With this 4 day week shift pattern, you can enjoy a three day weekend every week!

You will work Tuesday to Friday every week from 06:30am. Finish times will vary depending on the work load for the day but you can expect to work up to 10 hrs per day.

This role pays a rate of £11.44 per hour.

Duties and Responsibilities in line with Practice policies and procedures: Answer the telephone as a priority Book/cancel appointments Take messages accurately and pass them on in a timely manner Deal with general enquiries Register new patients and temporary residents Greet and direct patients and visitors Respond to the needs of GPs and Nurses to enable efficient clinics Input and extract information from the Practice computer system Effectively liaise with Practice, Primary Care Organisations, patients, and other external organisations to assist promptly with the resolution and administration of queries Fully utilise EMIS Web and other IT systems Communicate effectively with the reception team to ensure policies and procedures are kept up to date Keep directories and databases up to date to ensure an efficient workflow Resolve job related issues, including patient documentation, and help resolve minor problems Dealing with mail internal and external Attend meetings when required To always work safely in accordance with legislation and Practice policies and procedures Flexibility of working hours/able to work at the desired times in line with the needs of the practice Any other reasonable duties requested by the Practice Manager or GP This list is not exhaustive In addition to the above, the post holder will show respect and courtesy to patients and colleagues, and always maintain the confidentiality of patient and other Practice information. Working occasional extra hours may be required. The job description is not exhaustive and may be adjusted periodically after review and consultation. You will be expected to carry out reasonable duties which may be requested from time to time.

Your new role as a Care Assistant could be right around the corner at Highcliffe Care Home in Sunderland .The home is looking for a team member like you to deliver high quality care to our residents and bring a smile to their faces every day. This is your opportunity to shine and really make a difference to the lives of others

You’ll also love getting involved in fun events in the home, working alongside the Wellbeing team to provide a wonderful resident experience, always looking to demonstrate our values of being Proud, Supportive and Caring.

Your Money - Great Team Players Need Great Rewards

• Up to £11.50 per hour
• Enhanced pay options
• Hastee Pay - providing you with the opportunity to receive your earned pay immediately to increase your choice and financial wellbeing
• Holiday pay and holiday-type benefits through employee discount scheme
• Workplace Pension
• Refer a Friend payments
• Free DBS, free uniform
• Paid e-learning and training
• Long service awards and recognition
• Career development with salary increases
• Staff wellbeing strategy

Your Working Life

• Flexibility - We can offer a range of shift patterns that best fit around your family. Let us know what hours you are looking for and we will do our best to accommodate you
• A career development pathway and support with qualifications – linked with increases in salary
• Advanced senior carer programme - accredited City and Guilds
• A comprehensive and supportive induction programme to ensure confidence and competence

Avery #OneFamily Well-being Programme

• Blue Light Card - Employee discounts scheme for a wide range of retailers, restaurants and days out
• Daily staff celebrations
• Staff well-being committees
• Mental health first aiders for staff
• Apprenticeship programme
• Managing Director award and Avery awards

Your new role as a Care Assistant could be right around the corner at Highcliffe Care Home in Sunderland. The home is looking for a team member like you to deliver high quality care to our residents and bring a smile to their faces every day. This is your opportunity to shine and really make a difference to the lives of others

You’ll also love getting involved in fun events in the home, working alongside the Wellbeing team to provide a wonderful resident experience, always looking to demonstrate our values of being Proud, Supportive and Caring.

Your Money - Great Team Players Need Great Rewards

• Up to £11.50 per hour
• Enhanced pay options
• Hastee Pay - providing you with the opportunity to receive your earned pay immediately to increase your choice and financial wellbeing
• Holiday pay and holiday-type benefits through employee discount scheme
• Workplace Pension
• Refer a Friend payments
• Free DBS, free uniform
• Paid e-learning and training
• Long service awards and recognition
• Career development with salary increases
• Staff wellbeing strategy

Your Working Life

• Flexibility - We can offer a range of shift patterns that best fit around your family. Let us know what hours you are looking for and we will do our best to accommodate you
• A career development pathway and support with qualifications – linked with increases in salary
• Advanced senior carer programme - accredited City and Guilds
• A comprehensive and supportive induction programme to ensure confidence and competence

Avery #OneFamily Well-being Programme

• Blue Light Card - Employee discounts scheme for a wide range of retailers, restaurants and days out
• Daily staff celebrations
• Staff well-being committees
• Mental health first aiders for staff
• Apprenticeship programme
• Managing Director award and Avery awards

Extraordinary People, Exceptional Care

Are you out going, love to stand up in front of a crowd and have an imagination like no other?

The role of an Activities Co-ordinator might be your casting call!



Activities Coordinator – Ashlea Lodge Care Home

£11.44 per hour

Location: Hylton Road, Millfield, Sunderland, Tyne & Wear, SR4 7AB



We are not able to offer Sponsorship for this position.



Introduction to the role

Whether it is creating an interactive film day, decorating one of the lounges as a tearoom or hosting a sing-along session, our Activity Co-ordinators are centre stage in homes.

Activities in our homes play vital part in maintaining the physical and mental well-being of the people living within the home. Working alongside the individuals, their families and home staff, you will create daily activities that are engaging, fun, meaningful and memory evoking.

Alongside home-based activities, you will coordinate external performers, building relationships with individuals and organisations to deliver a wide range of activities. You may also support the homes to maintain their social media platforms, capturing moments to share with families and promote the home within the local community.

Must have experience working with dementia.



Main Duties

Plan & gain approval for a programme of varied group and/or individual events following discussions with individuals, care staff & relatives. Publicise & communicate the programme, ensuring that all individuals have access.
Run all events on the programme giving regard to patient safety, comfort & enjoyment. Group events may include craft classes, music, films, quizzes, bingo, reminiscence, and entertainment.
Accompany people on outings, ensuring adequate provision of care staff & that all safety standards are met, particularly with regards to mobility.
Keep records of all finances associated with the programme, which must be in keeping with the agreed budget. Assist in fund raising activities. Manage supply of all equipment.
Organise regular visits from Ministers of religious denominations. Assist with transport for individuals who wish to attend religious services.


About Orchard Care Homes

Within close proximity of the vibrant city of Sunderland and all that it has to offer, Ashlea Lodge is a modern home with two floors that provides specialist care for older people, many of whom are living with dementia.

Winner of the Gold trophy for Best Smaller Care Home Group at the CHA (Care Home Awards) 2021.

Orchard Care Homes has been providing care for older people for over 15 years. We are committed to being at the heart of the local community and delivering the same level of care that we would all wish for our loved ones.

We believe in investing in our people. Your professional development is actively encouraged, and you will receive plenty of training and progression opportunities across our portfolio of homes.

Benefits:

Access to Blue Light Discount Card.
Excellent training and progression opportunities, from day one, with career pathways to enable you to grow and develop.
Recognition schemes, such as ‘Making a Difference’ and an annual awards ceremony, recognising our dedicated staff team.
Free Uniform and car parking.
Access to our 24/7 Employee Support Hub offering confidential support on personal and professional issues

Extraordinary People, Exceptional Care

Senior Care Assistant

Are you a Senior Care Assistant looking to further develop your skills? Our Senior Care Assistants play a key role in ensuring each person living within our homes receive the care they need to live a fulfilling life.

£11.69 - £13.03ph

Senior Care Assistant – Nights

Part time and Full Time Shifts available. 22hrs – 44hrs per week



Introduction to the role

Orchard Care Homes is at the forefront of delivering high quality individual care to meet the person’s needs. Our focus is on ensuring medication is appropriate and providing meaningful activities to everyone.

As one of our Senior Care Assistants, you will be responsible for assessing the individuals needs and formulating person-centred care plans, ensuring that medical, physical, and emotional needs are met. Administering medication safely is paramount, all our senior care assistants are provided with additional training to ensure competency and knowledge of the medication used in our homes.

You will have previous care experience, within Older People’s care or within a dementia setting. It is preferrable to have a Level 3 qualification in Health and Social Care. However, if you are qualified to Level 2, we will support you to achieve your Level 3 via our career pathway.

Main Duties

To assess, plan, deliver and evaluate a high personalised standard of Nursing care which meets the individuals needs and the high standards expected at Orchard Care Homes.
To always ensure individuals are treated with respect and dignity and that individual’s rights to privacy, independence and choice are met.
You will be a team player who will lead, supervise, support and develop the care team.
You will have excellent communication and interpersonal skills as will you be closely liaising with external professionals, individuals and relatives.
Benefits:

£11.69 - £13.03ph
Access to Blue Light Discount Card & App.
Excellent training and progression opportunities, from day one, with career pathways to enable you to grow and develop.
Recognition schemes, such as ‘Making a Difference’ and an annual awards ceremony, recognising our dedicated staff team.
Free Uniform and car parking.
Access to our 24/7 Employee Support Hub offering confidential support on personal and professional issues.
About Orchard Care Homes

Within close proximity of the vibrant city of Sunderland and all that it has to offer, Ashlea Lodge is a modern home with two floors that provides specialist care for older people, many of whom are living with dementia.

Orchard Care Homes are Winners of the 2023 LaingBuisson award for Excellence in Large Residential Care.

Orchard Care Homes has been providing care for older people for over 15 years. We are committed to being at the heart of the local community and delivering the same level of care that we would all wish for our loved ones.

Extraordinary People, Exceptional Care

Senior Care Assistant

Are you a Senior Care Assistant looking to further develop your skills? Our Senior Care Assistants play a key role in ensuring each person living within our homes receive the care they need to live a fulfilling life.

£11.69 - £13.03ph

Senior Care Assistant – Days

Part time and Full Time Shifts available. 22hrs – 44hrs per week



Introduction to the role

Orchard Care Homes is at the forefront of delivering high quality individual care to meet the person’s needs. Our focus is on ensuring medication is appropriate and providing meaningful activities to everyone.

As one of our Senior Care Assistants, you will be responsible for assessing the individuals needs and formulating person-centred care plans, ensuring that medical, physical, and emotional needs are met. Administering medication safely is paramount, all our senior care assistants are provided with additional training to ensure competency and knowledge of the medication used in our homes.

You will have previous care experience, within Older People’s care or within a dementia setting. It is preferrable to have a Level 3 qualification in Health and Social Care. However, if you are qualified to Level 2, we will support you to achieve your Level 3 via our career pathway.

Main Duties

To assess, plan, deliver and evaluate a high personalised standard of Nursing care which meets the individuals needs and the high standards expected at Orchard Care Homes.
To always ensure individuals are treated with respect and dignity and that individual’s rights to privacy, independence and choice are met.
You will be a team player who will lead, supervise, support and develop the care team.
You will have excellent communication and interpersonal skills as will you be closely liaising with external professionals, individuals and relatives.
Benefits:

£11.69 - £13.03ph
Access to Blue Light Discount Card & App.
Excellent training and progression opportunities, from day one, with career pathways to enable you to grow and develop.
Recognition schemes, such as ‘Making a Difference’ and an annual awards ceremony, recognising our dedicated staff team.
Free Uniform and car parking.
Access to our 24/7 Employee Support Hub offering confidential support on personal and professional issues.
About Orchard Care Homes

Within close proximity of the vibrant city of Sunderland and all that it has to offer, Ashlea Lodge is a modern home with two floors that provides specialist care for older people, many of whom are living with dementia.

Orchard Care Homes are Winners of the 2023 LaingBuisson award for Excellence in Large Residential Care.

Orchard Care Homes has been providing care for older people for over 15 years. We are committed to being at the heart of the local community and delivering the same level of care that we would all wish for our loved ones.

Dementia Support Worker

£13.33 per hour

An NVQ level 2 (or above) certificate in Health and Social Care is essential for this role along with 6 months minimum experience within a Dementia setting.

Introduction to the role

Are you an individual that has previous care experience within a dementia setting? Do you have a NVQ Level 2 or Level 3 qualification in Health and Social Care? We are seeking experienced individuals who have the above, and can demonstrate a positive nature and a passion for person-led care. Our ambition is to change the way people with dementia are supported and the role of Dementia Support Worker is vital to our success.

As a Dementia Support Worker you will help us to ensure that people are treated with respect and dignity, and your approach is empathetic, compassionate, and focused on ensuring that their life is the best it can be, through promoting the strengths and abilities of each person.

In specially designed communities, you will engage with individuals living with Dementia, ensuring you understand their needs, encourage, assist, and support people to participate in appropriate leisure activities and activities of daily living, normalising life as much as possible with joy and happiness. This role does involve aspects of personal care and you may support individuals who show signs of being distressed. With support from the team, you will receive tailor made dementia training to enhance your skills and the lives of people living with dementia.



Benefits:

Competitive Hourly Rate
Excellent training and progression opportunities, from day one, with career pathways to enable you to grow and develop.
Access to Blue Light Discount Card.
Recognition schemes, such as ‘Making a Difference’ and recognising our dedicated staff team.
Access to our 24/7 Employee Support Hub offering confidential support on personal and professional issues.
Access to company supported pension scheme.
Orchard Care Homes

We are the proud winners of the 2023 LaingBuisson award for Excellence in Large Residential Care. Ashlea Lodge Care Home is a modern and welcoming dementia-friendly home situated just a short drive from Sunderland city centre. With Orchard Care Homes, your professional development is actively encouraged, you will receive plenty of training to support your growth.

Dementia Support Worker

£13.33 per hour

An NVQ level 2 (or above) certificate in Health and Social Care is essential for this role along with 6 months minimum experience within a Dementia setting.

Introduction to the role

Are you an individual that has previous care experience within a dementia setting? Do you have a NVQ Level 2 or Level 3 qualification in Health and Social Care? We are seeking experienced individuals who have the above, and can demonstrate a positive nature and a passion for person-led care. Our ambition is to change the way people with dementia are supported and the role of Dementia Support Worker is vital to our success.

As a Dementia Support Worker you will help us to ensure that people are treated with respect and dignity, and your approach is empathetic, compassionate, and focused on ensuring that their life is the best it can be, through promoting the strengths and abilities of each person.

In specially designed communities, you will engage with individuals living with Dementia, ensuring you understand their needs, encourage, assist, and support people to participate in appropriate leisure activities and activities of daily living, normalising life as much as possible with joy and happiness. This role does involve aspects of personal care and you may support individuals who show signs of being distressed. With support from the team, you will receive tailor made dementia training to enhance your skills and the lives of people living with dementia.



Benefits:

Competitive Hourly Rate
Excellent training and progression opportunities, from day one, with career pathways to enable you to grow and develop.
Access to Blue Light Discount Card.
Recognition schemes, such as ‘Making a Difference’ and recognising our dedicated staff team.
Access to our 24/7 Employee Support Hub offering confidential support on personal and professional issues.
Access to company supported pension scheme.
Orchard Care Homes

We are the proud winners of the 2023 LaingBuisson award for Excellence in Large Residential Care. Ashlea Lodge Care Home is a modern and welcoming dementia-friendly home situated just a short drive from Sunderland city centre. With Orchard Care Homes, your professional development is actively encouraged, you will receive plenty of training to support your growth.