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02 CACI, INC.-FEDERAL

Operations Service Request Project Coordinator

Full-time

1GN WASHINGTON DC (PENTAG...

Customer Service

9 months ago

Operations Service Request Project CoordinatorJob Category: Engineering and Technical SupportTime Type: Full timeMinimum Clearance Required to Start:.....

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03 CACI, LLC - COMMERCIAL

E-Discovery Support Project Manager

Full-time

0JD WASHINGTON DC

Customer Service

9 months ago

E-Discovery Support Project ManagerJob Category: Project and Program ManagementTime Type: Full timeMinimum Clearance Required to Start: DOJ MBIEmploye.....

E-Discovery Support Project Manager

Job Category: Project and Program Management

Time Type: Full time

Minimum Clearance Required to Start: DOJ MBI

Employee Type: Regular

Percentage of Travel Required: None

Type of Travel: None

* * *

What You’ll Get to Do:

If you have experience managing eDiscovery projects across the Electronic Discovery Reference Model (EDRM) and are looking to grow and manage multiple high visibility projects for the Department of Justice (DOJ) then this position is for you! In this critical position, you will manage a single high visibility large case or multiple smaller cases for one of the Department of Justice (DOJ) Divisions under the Mega contract. In this position, you will also work closely with US Attorneys, DOJ Case Managers and Contracting Officer Representatives (CORs), Case Managers, and technical teams to discuss project requirements, schedules, budgets, and all litigation support activities for each project. CACI is committed to growing our eDiscovery workforce and has included tuition reimbursement for Relativity certifications, the ACEDS certification and Paralegal Certificates! This is a great opportunity for someone to grow their careers. Please apply if you are interested to hear more!

More About the Role:

As a part of a high performing team, CACI’s Litigation Project Managers work with Lead Project Managers and Deputy Division Directors to serve as the primary person responsible for all support provided to a particular case. Project Managers will generally be responsible for more than one active case at a time; a caseload of six to ten moderately active, moderately sized cases will be typical, with several of the cases possibly in the discovery and/or document review stage, one case in trial, several in the deposition preparation/witness binder stage, etc. Additional responsibilities include:

This position manages several projects varying in size and complexity that can go through all or some of the phases of the EDRM spectrum, from investigation, intake/acquisition of documents and data (discovery), through trial support.
The Project Manager is the Government's primary point of contact for all support for the case.
The Project Manager will have frequent contact with the DOJ COR, Case Managers, trial attorneys, client agency staff, and sometimes even opposing counsel.
The Project Manager is responsible for planning and managing all support for the case, including monitoring workflow, progress reporting, identifying and assigning staff, budget development and tracking, coordinating technical/data processing and eDiscovery support, and obtaining other required resources.
Performs an active quality assurance role to ensure high quality work delivered on time.
Ensures that proper security is maintained overall project materials, in accordance with security procedures.
Coordinates with other Contractor components to deliver project support.

You’ll Bring These Qualifications:

At least four years of progressively more responsible supervisory and management experience on major e-discovery/litigation support projects, including proven capabilities and communication skills to successfully interact with clients and attorneys.
Demonstrated experience working in eDiscovery document review platforms such as Relativity, Clearwell, iCONECT, Casepoint, Everlaw, etc.
Demonstrated ability to manage numerous complex and time-critical litigation support activities simultaneously, including technical/data processing and eDiscovery support activities.
Requires expert knowledge of litigation support; outstanding writing skills; excellent oral communication skills; and excellent management skills.
Must be able to anticipate litigation support needs and develop and execute detailed plans for addressing those needs.
Requires knowledge of the Government's data processing environment where the work is performed, including PC-based and virtual environments.
Familiarity with Electronically Stored Information (ESI) tools and knowledge of eDiscovery procedures and resources required.
Should be an expert user of the Government's office and network environment, including but not limited to, word processing, spreadsheet, imaging, and hardware and document review platforms.
Undergraduate degree required.Law degree, advanced technical certification, or other pertinent graduate degree preferred.
Substantial significant experience may in some cases be substituted for degree requirement.

These Qualifications Would be Nice to Have:

Certification(s) in Relativity, ACEDS, and other eDiscovery related technical certifications.
Trial support experience.
Professional, can-do attitude.

What We Can Offer You:

- We’ve been named a Best Place to Work by the Washington Post.

- Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

- We offer competitive benefits and learning and development opportunities.

- We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.

- For over 60 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.

Company Overview:

CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here

The proposed salary range for this position is:

$85,800 - $180,200

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110 Fort Washington Medical Center

Assistant Nurse Manager (ANM), Day Shift , Intensive Care Unit

Full-time

Fort Washington Medical C...

Health / Beauty / Fitness

9 months ago

Fort Washington Medical CenterIf you are a current Adventist HealthCare employee, please click this link to apply through your Workday account. Fort W.....

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100 Mary Washington Healthcare

Certified Nursing Assistant (CNA) - Cardiac Progressive Care - FT - Nights

Full-time

Mary Washington Hospital

Customer Service

9 months ago

Start the day excited to make a difference…end the day knowing you did. Come join our team.Job Summary: The Certified Nursing Assistant (CNA) is acco.....

Start the day excited to make a difference…end the day knowing you did. Come join our team.

Job Summary:

The Certified Nursing Assistant (CNA) is accountable to the patient care team for providing direct patient care functions under the supervision of a registered nurse and performing clerical, communication and other related duties to facilitate the efficient functioning of Department services. All duties are to be performed in collaboration with team members. Duties and responsibilities are performed according to standards outlined in competency based/evaluation tool. The CNA participates in and accepts responsibility for functions delegated to the team. This position must demonstrate a commitment of quality service to our patients, the public and our co-workers.

Essential Functions & Responsibilities:

Assists patients in their routine activities of daily living, including but not limited to:

Performs range of motion.
Ambulates patient.
Positions patient and provides skin care.
Distributes linen and changes bed as needed.
Assists with feeding and meal delivery.
Assists with routine hygiene care including toileting and incontinent care, as well as appropriate oral and personal hygiene.

Assists patient care team in collection of patient data and specimens:

Obtains urine, stool, and sputum specimens and processes specimens as needed.
Obtains and records heath, weights, vital signs, including pulse oximetry and pain assessment and I&O.
Communicates patient status and reports changes in patient condition to licensed professional.

Assists patient care team by performing and explaining designated patient care procedures:

Performs incentive spirometry.
Transports patient. Preps for diagnostic tests.
Assists rehab therapists (PM & R).
Performs pulse oximetry/oxygen set up in oxygen therapy.
Prepares room (supplies). Provides post mortem care.
Prepares for admission and discharge.
Assists nurse in emergency situations.
Maintains and cleans equipment.
Performs suction (oral, naso pharynx).
Performs blood sugar finger sticks.
Removes IV catheters per licensed nurse instruction.
Performs EKGs (department specific responsibility).

Responsibilities include but are not limited to:

Answers unit phone and directs calls accordingly.
Performs data entry into electronic medical database systems. Documents patient care and related duties appropriately.
Performs selected patient registration activities.
Coordinates equipment/supply needs. Notifies appropriate department of equipment malfunction.
Performs any other related duties (e.g., clerical, technical duties) as assigned.

Qualifications:

High school diploma or GED equivalent required
CNA license issued by the Commonwealth of VA required
AHA BLS Provider CPR required at hire
For CNAs working at Snowden at Fredericksburg: CPI is required within 90 days of hire.

As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.

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NHS Jobs

Medical Receptionist - 32 hours, permanent

Full-time

Washington, NE38 7NQ, England

Health / Beauty / Fitness

11 months ago

Job summary To provide a comprehensive reception service to achieve an efficient and effective service in providing the best poss.....

Job summary To provide a comprehensive reception service to achieve an efficient and effective service in providing the best possible care to patients. Receptionists will: · Greet people in a professional and courteous manner · Pass on relevant information and answer queries · Assist people to access the services they need · Undertake a variety of reception duties to assist in the smooth running of the Practice Duties and Responsibilities in line with Practice policies and procedures: Answer the telephone as a priority Book/cancel appointments Take messages accurately and pass on in a timely manner Organise home visit requests Deal with general enquiries and complaints To forward any queries relating to prescriptions to the Pharmacy Technicians Give out pathology results Register new patients and temporary residents and make up paper records Process deducted patients and send records to Primary Care Services Agency Greet and direct patients and visitors Organise translators Respond to the needs of GPs and Nurses to enable efficient clinics Input and extract information from the Practice computer system Update the clinical system with information eg smoking, ethnicity Action change of address notification Any other filing, record keeping and distribution of documents as appropriate Effectively liaise with Practice, Primary Care Organisations, patients and other external organisations to assist promptly with the resolution and administration of queries Fully utilise EMISWeb and other IT systems Monitor and check tasks and work flows Communicate effectively with the reception team to ensure policies and procedures are kept up to date Keep directories and data bases up to date to ensure an efficient work flow Demonstrate duties to new or less experienced staff Resolve job related issues, including patient documentation and help resolve minor problems Photocopying Dealing with mail – internal and external Attend meetings when required To work safely at all times in accordance with legislation and Practice policies and procedures Be flexible both in the availability and being able to cover for colleagues absent from work due to annual leave or sickness Any other reasonable duties requested by the Practice Manager or GP This list is not exhaustive In addition to the above, the post holder will show respect and courtesy to patients and colleagues, maintain confidentiality of patient and other Practice information at all times. Working occasional extra hours may be required. The job description is not exhaustive and may be adjusted periodically after review and consultation. You will be expected to carry out reasonable duties which may be requested from time to time. Working relationships · General Practitioners · Practice Manager and Team Leader · Other members of secretarial team · Members of the Practice/community nursing team · Other members of the Primary Health Care Team · Patients · Outside agencies eg Secondary Care Trusts, Community Services All members of staff may be asked to attend periodic Staff Meetings, which may be held outside their normal working hours. They may also be required to work extra hours covering for holidays and sickness. This may include Saturday mornings and possibly weekend work in future on a rota basis. Conditions of employment including hours of work, holidays etc are covered in your Contract of Employment. The staff handbook contains employment policies. Review: The post and the job description reflect the current requirements and objectives of the post. As the duties of the post develop and change, the post holder may be required to carry out other responsibilities. Whilst there will be consultation on such issues, employees should understand that, if agreement cannot be reached, then the employer reserves the right to make changes to job descriptions where it considers such changes necessary. Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this job description, the post holder may have access to confidential information relating to patients, carers, Practice staff and other health care workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other health care workers or the business of the Practice may only be divulged to authorised persons in accordance with Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. Health & Safety: The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the practice Health & Safety Policy, to include: Using personal security systems within the workplace according to Practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Reporting potential risks identified Equality and Diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognises the importance of people’s rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights Personal Development: The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own skills development. Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work. Quality: The post-holder will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance Work effectively with individuals in other agencies to meet patients’ needs Effectively manage own time, workload and resources Communication: The post-holder should recognise the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognise people’s needs for alternative methods of communication and respond accordingly Contribution to the Implementation of Services: The post-holder will: Apply Practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate

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Frequently Asked Questions about Customer Service

What is considered a customer service job?

As a customer service representative, that individual will stand as the liaison, offer product or services information and solve any issues that customers might face. Responsibilities include managing incoming calls, generate sales leads, assess customer needs, establish sustainable relationships and provide accurate information.

Some of the prominent customer service jobs include call centre representative, concierge, client relations, receptionist, help desk, desk support engineer, patient care, field service technician, customer service manager, bank teller member services, technical support and social media customer care.

What are the Customer Service Officer role and responsibilities?

The role of customer service officer is to attract potential customers by answering product and service questions. Responsibilities include answering customer inquiries, direct customers to online resources, update customer records in the system, pitch ideas for improving customer care and develop a rapport with customers.

What are the Customer Service Executive responsibilities?

The role of customer service executive is to help customers with complaints, questions as well as provide information about product and service. Responsibilities include maintaining a professional attitude toward customers, responding promptly to customer inquiries, resolving customer complaints and ensure customer satisfaction by providing professional customer support.

What does a Customer Service Representative do?

The role of customer service representative is to act as a liaison, providing product/services information and resolve emerging problems. Responsibilities include managing calls, generate sales leads, assess customer needs to achieve satisfaction and building sustainable relationship with customer accounts through interactive communication.

What are the responsibilities of Customer Service Manager?

The role of customer service manager is to provide excellent customer service and to promote this idea throughout the organisation. Responsibilities include improving customer experience, take ownership of customer issues, develop service procedures, keep records of customer service, analyse statistics and compile accurate reports.

What are the roles and responsibilities of a Call Center Executive?

The role of call center executive is to be the liaison between the company and its current as well as potential customers. Responsibilities include managing large amount of calls, follow communication scripts, identify customer needs, seize opportunity to upsell products and build sustainable relationships with customers.

What are the Service Desk Analyst role and responsibilities?

The role of service desk analyst is to help users resolve issues with computer hardware or software. Responsibilities include assessing the troubleshooting problems, keeping the personnel information confidential and managing other resources if they are not capable of solving them.