Total 80 Customer Service job vacancies in Woking, GU21 3LG

Are you a passionate and caring individual looking for a rewarding career with excellent training and opportunities for development? Join Care UK, a multi award winning care provider as a Care Assistant.

The Role


Helping residents to remain as active and independent as possible
Support residents with personal care and mealtimes
Helping identify residents’ unique goals and implement personalised care plans
Supporting residents to explore new interests and engage in physical activities in a motivating and homely environment


Some of our benefits by joining the Care UK family


Wagestream- access your wages at any-time
Bank Holiday Pay Enhancements
Career development, training and access to our approved apprenticeship scheme
Hundreds of online and in-store discounts
Annual purchase holiday scheme
Wellbeing support


New to Care?

We have our own Learning Academy to provide excellent training and induction programs for all new carers and support workers and we will give you all that’s needed to have a successful career as a carer with us. Our high quality, innovative training and coaching will support the development of your skills throughout your career with us.

We are looking for people to make a difference to residents’ lives every day. When you join Care UK you’ll be joining a team who all share the same values: caring, passionate and teamwork. You will have a strong desire to help people and put residents at the heart of everything you do.

We are committed to recruiting diverse, talented people, who share our passion for helping others. We see the potential in everyone, let us help fulfil yours.

JOB PURPOSE
As our International Trade Support Executive, you will bridge the gap between MSC Cruises and our Travel Agent partners. Based in the UK, assisting our partners in Scandinavia, South Africa, Australia and New Zealand, this role would suit someone confident building relationships with our partners to provide a first-class support service.

This role will provide the practical, administrative duties to underpin our dedicated Sales team and ensure our partners are suitably equipped to deliver the best service to our existing or potential customers.

KEY ACCOUNTABILITIES
•Creates Trade Partner toolkits for brand campaigns and new promotions to drive sales

•Provides a personalised service to our Trade partners to support with queries about itineraries or product

•Creates Travel Agent window cards

•Builds and maintains professional relationships with internal and external stakeholders

•Liaises with internal teams, such as Revenue and Product, Marketing, Reservations etc.

•Liaises with Trade Support Manager (UK), as well as other functions across the allocated areas to ensure understanding of each markets needs and requirements

QUALIFICATIONS (skills, competencies, experience)
•Confident using Microsoft Office systems, in particular Word and PowerPoint

•Fluent in English, both spoken and written

•Fluency/understanding of Germanic languages such as Swedish, Danish or Norwegian would be beneficial

•Experience of working in the travel/tourism industry would be preferred

•Strong organisational and planning skills

•Creative thinking and problem-solving skills

VISA REQUIREMENTS (if any)
•Full right to work in the UK, with the ability travel domestically and internationally



In the course of our recruitment and selection process, we may make your Personal Information available to third parties such as recruitment agency, intermediaries and other business partners.

Please see the Job Description and Person Specification Documents attached within this job advert for more details.

JOB PURPOSE
Acting as the main IT contact for the MSC Cruises UK&ROI division, this exciting new role covers a wide range of IT based responsibilities, ranging from new user set up to end user service troubleshooting, managing incidents, IT upgrades and maintenance activities.By supporting various departments with IT issues, incidents raised through the ticketing system, troubleshooting and/or escalating specific system issues, you will be an integral part of the business, ensuring consistency and efficiency through IT systems and programs. Other IT duties may be assigned from time to time (e.g. support or coordination for new IT Services Implementation Projects)

KEY ACCOUNTABILITIES
·Acts as main IT contact for MSC Cruises UK&ROI division

·Supports personal computing/smart devices managed with the Intune platform, meeting room conferencing AV and multifunction devices

·Engages with a variety of stakeholders both internally and externally to the business and maintains relationships with IT suppliers, including SLA management

·Maintains IT budget for local divisions, identifying computer or network shortages are ordered in line with assigned budget

·Manages the infrastructure, including firewalls, switches, databases, VoiP, end point protection software and other processes, ensuring security and privacy of networks and computer systems

·Performs troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)

·Supports Office Suite Software (Word, Excel, PowerPoint, Outlook, Access etc.)

·Supports with department specific software, systems and programs, escalating where appropriate

·Manages Local Active Directory and Entra ID

·Manages JIRA and Service-Now tickets, supporting end users and prioritises ticketed issues in order of urgency

QUALIFICATIONS (skills, competencies, experience)
·Appropriate and relevant IT skills accreditations, ITIL is advantageous

·Excellent diagnostic and problem-solving skills

·IT budget management experience, including negotiation with suppliers and SLA monitoring knowledge

·Experience using Office 365 applications and ticketing systems including JIRA and Service Now

·Fluent in English language, both spoken and written (business level Italian is an advantage)

·Ability to communicate effectively with a variety of stakeholders across the business, including IT colleagues from international offices

·Experience with fault diagnosis and resolution for photocopiers, printers, scanners etc

·Mobile phone operating platform knowledge (both iOS and Android)

VISA REQUIREMENTS (if any)
·Full Right to Work in the UK required PLEASE APPLY WITH JOB REFERENCE NUMBER

JOB PURPOSE
As Contact Centre Agent you will enjoy a varied role – you will enjoy supporting our Cruise guests to ensure that every experience is excellent – from supporting with booking queries, to helping with information requests – you will make a great difference to ensuring that customer satisfaction is achieved every time. You will also work in close collaboration with our esteemed travel partners, ensuring that they have all the information they need to support current and future guests of MSC Cruises.Our Contact Centre is a busy, vibrant team who support our UK & ROI customer base, full training on our systems and the amazing cruises we offer will be provided by our dedicated in-house training team.

KEY ACCOUNTABILITIES
•Handles all inbound enquiries (phone or email) in line with service standards and procedures

•Uses our inhouse reservation systems to process sales by phone or email

•Promotes and upsells MSC Cruises products and services to generate revenue

•Assists clients/travel agents with specialist support and after-sales service, such as reservations changes, purchase of additional services and special requests

•Provides relevant information to enhance customer service and loyalty, helping them make an informed decisions about what holiday they book for themselves or their client

•Reports customer/agent feedback on web functionalities and content

•Assists with in-house support and training of new staff when required

•Participates in specific operational projects, as and when required

•Works in line with MSC Cruises Service Standards & Procedures

QUALIFICATIONS (skills, competencies, experience)
•Excellent verbal and written English skills

•Educated to ‘GCSE’ level standard or equivalent

•Working knowledge of Microsoft Office

•Experience working in the travel industry sector - in retail, reservations or customer service is preferred

•Some knowledge of the cruise industry and geographical knowledge of destinations featured by MSC Cruises

•Organisation and prioritisation skills

VISA REQUIREMENTS (if any)
•Full Right to Work in UK / PLEASE APPLY WITH JOB REFERENCE NUMBER

JOB PURPOSE
As Customer Service Executive you will enjoy investigating and resolving assigned cases in line with company policy and ABTA guidelines. With a keen eye for detail and a passion for excellent customer service, seeking the best outcome for our guests will be top priority. A natural solution seeker, you will collaborate with both internal and external stakeholders, ensuring every customer feels heard and understood, strengthening relationships between MSC Cruises and our guests.

KEY ACCOUNTABILITIES
•Resolves all guest complaints (cases) such as lost property, account errors, damaged or lost luggage, illness or general experience during their cruise

•Interacts with guests via telephone and email providing information in answer to complaints regarding all aspects of their cruise once they have returned home

•Coordinates with other departments to ensure effective resolution of the complaint case you have been assigned

•Provides detailed written responses to all guest complaints within ABTA guidelines

•Responds and investigates any ABTA complaint through their portal

•Issues refunds or compensation to guests as approved

•Keeps accurate records of discussions or correspondence with guests

•Supports the Senior Customer Service Executive in producing all defences for arbitrations and conciliation

•Maintains records in timely and accurate manner

•Supports the Legal Department and solicitors with invoicing and payments

•Communicates solutions, successes and opportunities to the Customer Service Manager

QUALIFICATIONS (skills, competencies, experience)
•Fluent English, oral and written

•Educated to ‘GCSE’ level standard or equivalent

•Very good knowledge of Microsoft Office package

•Experience of working to ABTA/other regulatory bodies is preferred

•Strong attention to detail

•Organisation and prioritisation skills

VISA REQUIREMENTS (if any)
•Full Right to Work in the UK / PLEASE APPLY WITH JOB REFERENCE NUMBER

Main Responsibilities: Plan, deliver and evaluate clinically appropriate interventions using evidenced based guidance and practice. Set up processes/protocols for effective assessment, planning, implementation and evaluation of care for those patients with physical, mental health and substance misuse. Safeguard vulnerable patients in line with CNWL Trust safeguarding policies. Apply local risk assessment and management Make appropriate referrals to other services for long term or complex care management. Co-ordinate multi-disciplinary clinical practice to provide focused and integrated care treatment programs/packages. Use highly skilled interventions to de-escalate aggressive patient behaviours and be aware of the appropriate processes for dealing with Work collaboratively with staff of other disciplines e.g. prison, education staff to provide integrated and coordinated Work within own sphere of competency and ensure that training needs are communicated to the team Participate in local and trust audits and trust audits. Participate in clinical governance and utilise research skills for audit, service development and research within the area served by the multi-disciplinary Liaise with other professional services e.g. hospital staff, GPs and caseworkers, sharing information Work in a highly emotive environment with patients who may have a sexual offending history or mental health / substance misuse problems on a regular basis. Able to communicate sensitive and complex information whilst maintaining a high level of professionalism at all times. Attend and contribute to prison meetings as required, and present the view of Healthcare Team on relevant clinical issues. Ensure any actions taken from these meetings are communicated to the appropriate individual responsible for completing the action. Ensure that pathways of care are created for the patients, including collecting collateral information and making appropriate referrals into the community when they are approaching Work closely with colleagues to ensure information about risk is recorded and communicated sensitively Maintain the highest standards of clinical record keeping, including electronic data entry Ensure that within all aspects of professional activity e.g. communication with patients, relatives, colleagues and the assessment, development and delivery of interventions, issues of diversity such as race, culture, identity, gender and sexuality are sensitively considered and incorporated to reflect individual differences appropriately. Research and Audits: Utilise theory, evidence-based literature and research to support evidence-based practice in individual. Assist in audits as per the annual planner or when requested to do so in order to develop and improve service provision. Teaching, Training and Supervision: Participate in regular clinical and managerial supervision in accordance with professional practice and CNWL guidelines. Attend appropriate business and clinical meetings, supervision and reflective practice groups Develop skills and competencies that assist in the delivery of current duties Contribute to and facilitate the training and support of all staff. Manage and provide supervision and training to nursing staff. Ensure all appraisals are up to date and each member of the team has a personal development plan. Develop nursing skills and systems which allow for effective triage, minor aliment management and appropriate referral to other healthcare services. Participate in the induction and training of new staff, peers, junior staff and students Management, Recruitment and Service Development: Assist in the design and implementation of service development projects within the service as required. Attend meetings in which service developments are planned and discussed. IT responsibilities: Input and maintain appropriate electronic clinical records and statistical data, providing this to the Service Lead/business and performance team when necessary. Policy and Procedures: Duties and responsibilities of this post will be undertaken in accordance with the policies and procedures of CNWL / Health & Justice Service Directorate and with the NMC Code of Conduct and Guidance on Professional Practice. It is the post-holders responsibility to ensure that they keep up-to-date with these policies and other policy Works in accordance with Health & Justice Service Directorate procedures, in particular security, health Applies equal opportunity principles at all times, participate in training activities and Individual Performance and Development General: Contribute to the development and maintenance of the highest professional standards of practice, through active participation in internal and external CPD training and development programmes, in consultation with the postholders professional and operational manager(s). Maintain the highest standards of clinical record keeping and report writing in accordance with professional codes of practice and Trust policies and procedures. Perform other duties of a similar kind appropriate to the grade, which may be required from time to time by their

Salary: NJC 15 - 18, £27,803 - £29, 269 (actual), £23,807 - £25,063 (pro rata salary) + well-being cash plan + pension scheme (LGPS) + additional Lift Schools benefits

Hours: 37 hours, 39 weeks

Contract: Full Time, permanent

Start date: As soon as possible

Are you passionate about education and looking for a fulfilling career?

Wishmore Cross Academy is seeking a enthusiastic and and passionate individual to provide pastoral support to individuals and groups of children in school who are experiencing social, emotional and mental health difficulties. If you are committed to inclusion, achieving high standards and share our vision of excellence for all then please contact us. This is an ideal role for an experienced teaching assistant or someone with a keen desire to learn. The team at Wishmore Cross are incredibly hard working, supportive and welcoming to all new staff.

You're someone who'll be able to:

• Support pupils with social, emotional, and mental health difficulties, including reintegration into the school environment.
• Use a variety of strategies to assist children, de-escalate situations, and encourage positive relationships and learning.
• Create and carry out behaviour plans and track their effectiveness.
• Encourage positive emotional health and well-being through planned activities for individual pupils and small groups.

Looking to make a difference every day?

Join our team and play a vital role in ensuring our students receive the education they deserve. You'll provide invaluable support to delivering an excellent education to every child, in every classroom, every day.

You're someone who has:

• Knowledge of interventions that can support children, such as activities to develop social skills.
• Strong communication skills, both written and verbal.
  
• The capacity to work both independently and as part of a team, showing initiative in various situations.
• The ability to build positive relationships with pupils, parents, and colleagues.

This is an opportunity to make a tangible impact on the lives of young people.

Wishmore Cross Academy provides a supportive and tailored environment for boys aged 7 to 16 with social, emotional, and mental health challenges. With a capacity of 82 pupils, the school maintains small class sizes, allowing for close, individualized attention. The campus features expansive grounds, including a school field and orchard, home to the 'Tree for Life' project. Facilities also include a therapy suite staffed by a play therapist, speech and language therapist, and occupational therapist, as well as a soft play zone, climbing wall, and sensory spaces to help students regulate and engage in learning.

Ready to apply? Get in touch here. We can't wait to hear from you.

The role is due to commence as soon as possible. This is a full time, permanent position.

Closing date: Sunday 24th November 2024

We reserve the right to close this vacancy early should we receive an overwhelming response. All candidates are advised to refer to the job description and person specification before making an application.

Lift Schools are committed to ensuring the highest levels of safeguarding and promoting the welfare of our pupils, and we expect all our people and volunteers to share this commitment. We adopt a fair and consistent recruitment process which is inline with Keeping Children Safe in Education guidance. This includes online checks for shortlisted candidates. All offers of employment are subject to an Enhanced DBS check, references, and where applicable, a prohibition from teaching check.

Lift Schools embraces diversity and promotes equality of opportunity. Job share, part-time and flexible working opportunities will be considered.

We are a Disability Confident Employer and there is a guaranteed interview scheme for candidates with disabilities who meet the minimum selection criteria.

Proud member of the Disability Confident employer scheme

This role has a starting salary of £32,512 per annum based on a 36-hour working week. This is a 1-year fixed term role to cover maternity leave.

We are excited to be hiring for a Safer Travel Support Officer to join our fantastic Safer Travel Team. The team are based in Woking, but cover the whole county. As a team we operate a hybrid style combining remote working with up to two days a week in the office to network with colleagues and attend team meetings.

Rewards and Benefits

• An extensive Employee Assistance Programme (EAP) to support health and wellbeing
• Up to 5 days of carer's leave per year
• Paternity, adoption and dependants leave
• A generous local government salary related pension
• Lifestyle discounts including gym, travel, shopping and many more
• 2 paid volunteering days plus 1 team volunteering day per year
• Learning and development hub where you can access a wealth of resources

About the Team The Safer Travel Team are part of the wider Road Safety and Sustainable Schools Travel Team. We are a small team but committed, professional and outcome driven! The aim of the Road Safety and Schools Sustainable Travel Team is to reduce road casualties, reduce anti-social driving and promote more walking and cycling. This will be achieved through a variety of measures including highway safety engineering and infrastructure improvements, working with the police on the enforcement of road traffic law (particularly using safety cameras), and education, training and promotional campaigns to improve pedestrian and cycling skills and improved road user behaviour. The provision of pedestrian (walking) and cycle training and a large part of the promotion of active travel is via schools. The Safer Travel Team is integral to the promotion of active and sustainable travel through the production of school travel plans. The team work closely with a range of other teams in the council's Environment and Infrastructure Directorate, regularly responding to queries from County Council Members, schools, District and Borough colleagues and parish councils. About the Role In this role you will assist on our new flagship school's initiative: 'Feet First: Walking Training'. A key responsibility of this role is to provide support in the delivery and continued development of Feet First: Walking Training to all primary schools, as well as the recruitment and ongoing administration of bank workers employed to deliver the scheme. The role is within a nurturing team atmosphere, and it will enable you to help develop and increase our achievements to date. No two days will be the same, when dealing with schools, residents and key stakeholders. This is a customer facing service where the needs of our customers are at the centre of delivery. Shortlisting Criteria To be considered for shortlisting for this position your CV and answers to the questions below will clearly evidence:

• Educated to A level or equivalent alternative
• Knowledge of either pedestrian training or behaviour change programmes
• Knowledge of approaches and methods used to change behaviours of individuals and organisations
• Good written and oral communication skills with the ability to build sound relationships with customers
• Ability to prepare and present reports in a logical and digestible format with a methodical approach to information gathering and recording
• High level administrative and organisational skills with good IT skills (including Powerpoint, Word and Excel)
• Able to prioritise and plan own workload in the context of conflicting priorities and work on own initiative

As part of your application you will be asked to answer the following questions:

1. This is a customer facing role that will be challenging, busy and varied. Please tell us about a time when you've had to manage a difficult situation with a customer and what you did to achieve the desired outcome?
2. In this role there will be competing priorities and deadlines. Please tell us about how you go about prioritising tasks.
3. The successful applicant will be working within a small, well-established team. Please tell us about a time when you have worked well as part of a team.
4. A key responsibility of this role is to help the Senior Safer Travel Officer facilitate the operation (and further development) of the new 'Feet First: Walking Training programme'. Please tell us about the skills that you can you bring to this role.

Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment. The job advert closes at 23:59 on 23/10/2024 with interviews planned for the 24th and 25th October. Interview questions will be provided in advance. We look forward to receiving your application, please click on the apply online button below to submit. Our Commitment Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applicants where:

• The candidate has evidenced the minimum criteria for the role through their application
• The candidate has chosen to share that they have a disability on the application form

Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role. We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.

Main Responsibilities: Plan, deliver and evaluate clinically appropriate interventions using evidenced based guidance and practice. Set up processes/protocols for effective assessment, planning, implementation and evaluation of care for those patients with physical, mental health and substance misuse. Safeguard vulnerable patients in line with CNWL Trust safeguarding policies. Apply local risk assessment and management Make appropriate referrals to other services for long term or complex care management. Co-ordinate multi-disciplinary clinical practice to provide focused and integrated care treatment programs/packages. Use highly skilled interventions to de-escalate aggressive patient behaviours and be aware of the appropriate processes for dealing with Work collaboratively with staff of other disciplines e.g. prison, education staff to provide integrated and coordinated Work within own sphere of competency and ensure that training needs are communicated to the team Participate in local and trust audits and trust audits. Participate in clinical governance and utilise research skills for audit, service development and research within the area served by the multi-disciplinary Liaise with other professional services e.g. hospital staff, GPs and caseworkers, sharing information Work in a highly emotive environment with patients who may have a sexual offending history or mental health / substance misuse problems on a regular basis. Able to communicate sensitive and complex information whilst maintaining a high level of professionalism at all times. Attend and contribute to prison meetings as required, and present the view of Healthcare Team on relevant clinical issues. Ensure any actions taken from these meetings are communicated to the appropriate individual responsible for completing the action. Ensure that pathways of care are created for the patients, including collecting collateral information and making appropriate referrals into the community when they are approaching Work closely with colleagues to ensure information about risk is recorded and communicated sensitively Maintain the highest standards of clinical record keeping, including electronic data entry Ensure that within all aspects of professional activity e.g. communication with patients, relatives, colleagues and the assessment, development and delivery of interventions, issues of diversity such as race, culture, identity, gender and sexuality are sensitively considered and incorporated to reflect individual differences appropriately. Research and Audits: Utilise theory, evidence-based literature and research to support evidence-based practice in individual. Assist in audits as per the annual planner or when requested to do so in order to develop and improve service provision. Teaching, Training and Supervision: Participate in regular clinical and managerial supervision in accordance with professional practice and CNWL guidelines. Attend appropriate business and clinical meetings, supervision and reflective practice groups Develop skills and competencies that assist in the delivery of current duties Contribute to and facilitate the training and support of all staff. Manage and provide supervision and training to nursing staff. Ensure all appraisals are up to date and each member of the team has a personal development plan. Develop nursing skills and systems which allow for effective triage, minor aliment management and appropriate referral to other healthcare services. Participate in the induction and training of new staff, peers, junior staff and students Management, Recruitment and Service Development: Assist in the design and implementation of service development projects within the service as required. Attend meetings in which service developments are planned and discussed. IT responsibilities: Input and maintain appropriate electronic clinical records and statistical data, providing this to the Service Lead/business and performance team when necessary. Policy and Procedures: Duties and responsibilities of this post will be undertaken in accordance with the policies and procedures of CNWL / Health & Justice Service Directorate and with the NMC Code of Conduct and Guidance on Professional Practice. It is the post-holders responsibility to ensure that they keep up-to-date with these policies and other policy Works in accordance with Health & Justice Service Directorate procedures, in particular security, health Applies equal opportunity principles at all times, participate in training activities and Individual Performance and Development General: Contribute to the development and maintenance of the highest professional standards of practice, through active participation in internal and external CPD training and development programmes, in consultation with the postholders professional and operational manager(s). Maintain the highest standards of clinical record keeping and report writing in accordance with professional codes of practice and Trust policies and procedures. Perform other duties of a similar kind appropriate to the grade, which may be required from time to time by their

Please see the job description and the person specification documents attached within this job advert.

Avenues is a community where people smile, laugh, grow and achieve great things, we know that well-supported people support people well, which makes them want to do their very best for the people we support, and achieve our vision.

If you are looking for your next social care role, or a change in career, long-term stability, career growth and a feel-good reward, then this is the role for you, and we would love to hear from you!

We welcome applications from everyone who wants to make a difference to people’s lives, but especially from those with lived experience.

Female Support Worker
Woking, Surrey
£23,264 per annum
Full Time Hours Only
Full UK Driving Licence Required

We are looking for Support Workers to work with us in Woking. Working within a small staff team of Support Workers, you will support for 4 adults with learning disabilities, physical disabilities.

No two days are the same but your day might look like this!

Supporting our people to be engaged in all day to day living activities, including making full use of their community and beyond.
Supporting our people with social activities, and connecting with family and friends.
Supporting the management of our people’s finances.
Keeping our people’s home clean and fresh, and going shopping.
Providing, and encouraging, personal care.
And enjoying what you do!

Experience in social care is not essential, we provide a full range of accredited and award winning training programmes at no cost to yourself, including the Health and Social Care Diploma that will really support your career progression.

Benefits you can expect!

Early Pay – ability to access your earnings more frequently if you wish.
Paid enhanced DBS.
Flexible working.
Up to 28 days paid annual leave (pro rata).
Access to high quality training that supports your career development.
Contributory pension scheme with life assurance.
Shopping discounts via Blue Light Card and The Bene£its website.
Recommend a friend earn up to £500
Free and confidential 24/7 access to the health portal and employee assistance programme.

**T&Cs apply ***

As part of our commitment to the “Disability Confident Scheme”, candidates who declare a disability, and meet the key criteria for this role, will be given the opportunity to demonstrate their abilities at interview stage.

Proud member of the Disability Confident employer scheme

Avenues is a community where people smile, laugh, grow and achieve great things. We know that well-supported people support people well to do their very best for the people we support and achieve our vision.

Are you are looking for your next social care role, or a change in career and a feel-good reward? If so, then we would love to hear from you!

Female Support Worker
Woking, Surrey
£23,264 per annum (pro rata)
Full and Part time available
Must hold a full UK manual driving license due to the requirements of the people we support.

We are looking for Support Workers to work with us supporting adults with learning disabilities, physical disabilities and epilepsy. 1 gentleman is a wheelchair user and requires full support with all aspects of his daily life.

The Recruitment Team will discuss with you the different services we have available during a telephone interview.

No two days are the same, but your day might look like this!  

Supporting our people to be engaged in all day to day living activities, including making full use of their community and beyond.
Supporting our people with social activities and connecting with family and friends. 
Supporting the management of our people’s finances.
Keeping our people’s home clean and fresh, and going shopping. 
Providing, and encouraging, personal care. 
And enjoying what you do!

Experience in social care is not essential, we provide a full range of accredited and award-winning training programmes at no cost to yourself, including the Health and Social Care Diploma that will really support your career progression.

Benefits you can expect!  

Early Pay – ability to access your earnings more frequently if you wish.
Paid enhanced DBS. 
Flexible working.
Up to 28 days paid annual leave (pro rata).
Access to high quality training that supports your career development.
Contributory pension scheme with life assurance.
Shopping discounts via Blue Light Card and The Benefits website. 
Recommend a friend scheme - earn up to £500. 
Free and confidential 24/7 access to the health portal, counselling and support.

Apply now! We look forward to hearing from you.

***T&Cs Apply ***

As part of our commitment to the “Disability Confident Scheme”, candidates who declare a disability, and meet the key criteria for this role, will be given the opportunity to demonstrate their abilities at the interview stage.

We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.

Proud member of the Disability Confident employer scheme

Lotus Manor is one of Barchester's newest care homes due to open. Fantastic brand new kitchen, equipment and much more. Are you a passionate and qualified Chef looking for a better work life balance? If you are keen to be part of a company that is driven by quality and high standards, Barchester is the place to be! Your Benefits and Rewards Working days and alternate weekends only, across 4/5 days a week Rewarding Excellence' bonus where you will be financially rewarded up to £500* for a Good or Outstanding CQC inspection Unlimited access to our Refer a Friend' scheme, earning up to £500* per referral Access to a wide range of retail and leisure discounts with big brands, supermarkets and travel companies Free access to medical specialists, who are on hand for a second opinion if you need it Confidential and free access to counselling and legal services Tax Code Review Service to check you're on the right code and paying the right level of tax Option to join our monthly staff lottery alongside your colleagues nationwide Your Experience and Qualifications A personable and warm approach with a genuine interest in the wellbeing of residents Hold City & Guilds/NVQ/SVQ or equivalent Experience in leading, motivating and inspiring a team Experience of working with fresh seasonal food with a good understanding of nutrition The ability to create a warm and welcoming environment within our homes Confidence engaging with residents to create appetising and nutritious menus Experience working with a front of house team to ensure the restaurants are set up to a high standard Good understanding of HACCP and COSHH Knowledge around modified diets using the IDDSI framework (If new to care, we will train and develop chefs on these techniques) Your Role and Responsibilities Lead, motivate and inspire a team, develop and upskill where required Menu development, tailoring around residents to ensure we deliver person-centred hospitality Work with fresh produce to deliver high quality and wholesome dishes cooked of the highest standards Bake fresh cakes, scones and breads from scratch Assist the front of house team with setting up of the dining areas Work within budget, complete regular audits and stock control Create a warm, efficient and fun environment Ongoing recruitment and retention Managing the performance of the kitchen team and front of house As a Head Chef at Barchester, you will have the chance to deliver hotel/restaurant standards without the split shifts and long hours. Our chefs have full autonomy in creating nutritious, flavoursome and well balanced menus, whilst also taking ownership of their kitchen and ongoing team development. We are exceptionally proud of our Barchester Chef Academy, where chefs have the opportunity to learn new techniques and further develop their skills, whilst also sharing their knowledge to support the growth of others across the business. This fantastic academy experience is held throughout the year and is offered to all of our chefs. Our internal Learning and Development team also offer industry recognised apprenticeships and further qualifications to chefs and hospitality team members who are looking to build upon and/or develop their skills. Interested? If you are a motivated and dedicated chef who is ready to be part of something special, apply today! *Terms & conditions apply 191817 #TJ

*This position is due to start Winter 2024* Barchester Healthcare are looking for an experienced and dedicated Administrator to join our team and play a pivotal role within the home's management team. Providing the General Manager with the support needed to ensure the efficient running of a high quality home, this varied position encompasses managing Customer Experience elements alongside, HR, Recruitment, Payroll, Finance and the supervision of junior members of the administration team. You'll need to be a self-sufficient and professional individual who is enthusiastic and promotes a positive image when communicating with others and talking about the home, creating a positive impression. Along with strong IT skills and excellent organisation, our Administrators will need to be comfortable in giving others direction. RESPONSIBILITIES Promote a warm and welcoming environment for residents, staff and visitors Manage enquiries and showrounds of the home for prospective families, including managing the customer database appropriately to support the commercial performance and conversion of enquiries for the home Drive the occupancy and reputation of the Care Home as part of a community engagement team Support resident and family feedback with a focus on customer care Assist with the recruitment of home staff, completing employment new starter checks and arranging inductions Payroll preparation for home based staff Provide advice and guidance to employees on queries using the HR tools and resources available Ensure that all personal files are stored securely Attend meetings and produce accurate notes and minutes where required Ensure all rotas are complete Manage safe contents, petty cash, and resident fund accounts Update ad-hoc training, supervisions, and appraisals on staff records Offer guidance on staff development opportunities including signposting to Apprenticeships and qualifications NEED TO HAVE Experience in a customer facing role Previous involvement in HR administration and recruitment High level of attention to detail and the ability to prioritise Proficient user of Microsoft- specifically Word, Excel and Outlook CIPD qualification would be beneficial REWARDS AND BENEFITS Rewarding Excellence bonus, meaning you will be financially rewarded by up to £500* for a Good or Outstanding CQC inspection Unlimited access to our generous refer a friend scheme, earning up to £500* per referral Access to a wide range of retail and leisure discounts at big brands and supermarkets Free access to medical specialists, who are available for a second opinion if you need it to make a decision with confidence Confidential and free access to counselling and legal services Tax code review service, where we will check that you are on the right code and paying the right level of tax Option to join our monthly staff lottery alongside thousands of colleagues across the UK As the only healthcare provider to be accredited as one of the best companies to work for in the UK, Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop your administrative career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.