Total 83 Manager level Education / Training job vacancies in QLD - Brisbane & Gold Coast - Gold Coast

Job Responsibilities

• Plan for quality assurance activities with timelines and effort estimates and manage resources to support testing demand.
• Discuss and work with System Analysts & development teams and SMBC to understand the testing requirements to determine testing coverage and collect sample test data (if available).
• Review documentations created by QA Team Lead, Senior System Analyst and/or vendor to ensure quality.
• Track testing activities against test plans and track defects (Log Defect with assigned Severity, Retest and Close Defect) discovered to resolution. Report statistics and statuses to PM.
• Provide guidance and mentorship to the team and ensure process and compliance is met. Provide direction, support and set performance goals to the team.
• Timely escalate issues to manager.
• Support on hiring matters such as interviews where required.
• Onboard new joiners to their roles.
• Coach and guide team members on their jobs.
• Manage and motivate team performance, guided by performance management framework.
• Engage team members to identify and support them on their career aspirations and development plans.

Job Requirements

• Diploma/ bachelor’s degree in computer science.
• Min. 10 years' experiencing working as Quality Assurance Analyst/ Tester in a bank, FI or a consultancy company.
• Familiar with defect management tools.
• Ability to understand technical jargons and some understanding of technology environment setup.
• Possess strong planning skill and is positive and proactive in his/her approach.
• Excellent communication, interpersonal and presentation skills.

Responsibilities:

• Design and implement a training strategy aligned with organizational goals.
• Identify skills gaps and emerging training needs through assessments and feedback.
• Oversee the creation and delivery of training programs, including onboarding, compliance, and professional development.
• Evaluate and improve existing training programs based on participant feedback and performance metrics.
• Lead and mentor the training team, fostering a culture of continuous improvement and collaboration.
• Conduct regular performance evaluations and provide developmental support to team members.
• Develop and manage the training budget, ensuring cost-effective use of resources.
• Identify funding opportunities for training initiatives.
• Collaborate with department heads to tailor training initiatives that meet specific team needs.
• Act as a liaison between management and staff regarding training programs and policies.
• Establish metrics to assess the effectiveness of training programs and their impact on employee performance.
• Provide regular reports to senior management on training outcomes and ROI.
• Ensure all training programs comply with relevant laws and regulations.
• Stay current with industry trends and best practices in training and development.

Prerequisite:

• Diploma and above in Business Administration or equivalent.
• Candidate with ACLP certification is an added advantage.
• 5 years or more experience in a training and development leadership role.
• Strong understanding of adult learning principles and instructional design.
• Excellent communication, leadership, and interpersonal skills.
• Ability to analyze data and generate reports for strategic decision-making.
• Project management skills with a focus on meeting deadlines.
• Strong organizational and problem-solving abilities.