Total 222 Finance / Banking / Insurance job vacancies in Norwich, Norfolk, NR4 7LP

Under the direction of the Registered Nurse, work with all members of the MDT, to contribute to the provision of the highest standards of patient care.

To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role to others in all aspects of their work and consistently demonstrate NCH7C's Values and Behaviour Framework.



To assist and take responsibility for maintaining medical devices and clinical equipment, including decontamination, taking devices to families and keeping accurate records.

Be responsible for the ordering of medical/surgical supplies and ensure these are stored correctly.

Maintaining a safe working environment .

To adhere to Trust infection control procedures.

To assist in the preparation of patients and equipment for treatment, investigations or procedures as directed by a RN.

To chaperone/escort patients to other clinical departments and or NHS Units under the direction of the RN.

To support relatives under the guidance of a RN.

Apply now to join an organisation that has been awarded an ‘Outstanding’ rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.

Find out more about working for our organisation here: https://online.flippingbook.com/view/226719057/

To accurately and promptly carry out the instructions of the RN who is professionally accountable for the delivery of care.

To carry out duties as specified within the Trust's approved core task list for Clinical Support Work (see page 5 of Job Description.

To report to registered staff any patient that gives cause for concern or any observed changes in a patient's clinical condition.

To support patient's emotional well-being by supporting conversations.

To accurately document all care delivered to patients, including recording documentation electronically on Trust systems maintaining confidentiality at all times.

To respond appropriately to clinical emergencies to ensure the patient receives appropriate care. Be aware of role in emergency situations and what action should be undertaken.

To be aware of and adhere to all Trust policies/procedures/nursing guidelines when undertaking any activities.

To participate in the admission process under the supervision of registered staff.

Provide and deliver a high standard of individualised personal nursing care.


This advert closes on Sunday 11 Aug 2024

Proud member of the Disability Confident employer scheme

Please note this post is not suitable for newly qualified midwives or applicants requiring Tier 2 sponsorship. Please check the job description and main responsibilities for further information about the role.

Please view the attached job description for full details of the role and use your supporting statement to confirm how you meet the essential and desirable criteria on the job specification.

Job Overview

NCH&C is hiring several multidisciplinary roles within the state-of-the-art new Willow Therapy Unit. Opening at Norwich Community Hospital in 2024, the new facility will provide a supportive and comfortable environment for 48 patients.

The restorative environment at Willow Therapy Unit will enable patients to make steady, step-by-step improvements and gain independence as they prepare to return to the community. Patients will be supported to play an active role in their own care and feel confident about performing daily activities when they leave. Everything down to the room decor, layout, and furniture at Willow Therapy Unit is designed to help patients get home faster – there’s even a supervised kitchen where patients can make themselves drinks and snacks.

Healthcare will be delivered by a multidisciplinary team of clinical professionals dedicated to patient recovery and wellbeing.

NCH&C is proud to be a vibrant and inclusive employer of choice in Norfolk. Whatever your role, you can benefit from flexible working, training and career progression opportunities, and a comprehensive wellbeing offering including free staff gyms, free counselling, free physiotherapy, and regular refreshments.

For further information or you wish to have an information discussion, please contact Jody Proctor, Clinical Nurse Lead, jody.Proctor@nchc.nhs.uk

Unfortunately we are unable to provide sponsorship for this position.

Be responsible for delivery of care in a reablement setting and support an environment where all team members are responsible for a reablement ethos using a positive risk-taking approach for patients, their carers and their families.

To support patients being as independent as possible within their functional limits, working as part of a multidisciplinary team within a quality framework to ensure that the highest standards of care are met.

To support and deliver innovation within discharge practice and pathways with system partners including the voluntary sector to ensure that patients experience a seamless transfer of care both into and onward from the unit.

Be responsible for the delivery and co-ordination of care to a named group of patients and work proactively within the team to achieve unit and trust goals and objectives and promote recognised policies, protocols, and guidelines.

Engage with mobile workingwith SystmOne Optimisation.

Aware of the demand and capacity model which will reflect workload needs at any given time. Working in a flexible manner to meet the needs of the service – deliver actions in line with OPEL status as per on current escalation plan.

Apply now to join an organisation that has been awarded an Outstanding rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.

As a Registered Nursing Assistant /Practitioner, you must live by our values and use your skills to ensure the ethos becomes part of the culture within the team. Being able to communicate well with a variety of people is an absolute must.

Clinical
• Assess patients with straightforward requirements based on predetermined department protocols.
• Prepare for, carry out and monitor assessments and treatments in specified clinical areas, and discharge in line with predetermined department protocols.
• Apply competency-based treatment techniques/care to patients with specific conditions under the supervision of a qualified practitioner.
• Modify and progress intervention / treatment using own clinical reasoning, notifying a qualified practitioner accordingly.
• Prepare for and develop individual/group activities to meet defined intervention needs.
• Monitor patients and promptly alert a qualified practitioner when there are unexpected changes.
• Demonstrate problem solving, and contribute to the solution, working with colleagues.
• Make basic judgements on patients’ response to prescribed treatment, and report findings to a qualified practitioner.
• Plan and prioritise own visits to delegated patients and ensure these are documented in electronic ledgers.
• Ensure patient held records are completed for each visit, and that SystmOne inputting is completed on a daily basis.
• Where there are barriers to understanding, such as hearing impairment, mental capacity impairment and other difficulties in comprehension, explanations require adjustments in order to gain understanding, consent and concordance.
• Be required to use tact and persuasive skills in order to gain the patient’s co-operation in their treatment/care/management plan.
• Liaise with GPs, Social Services, inpatient teams, other allied health care professionals and the voluntary sector to ensure identified needs are met and care co-ordinated appropriately.
• To participate in multi-disciplinary/multi-agency meetings as appropriate, e.g. Gold Standard Framework.
• Communicate with patients/carers by exchanging factual information, reassurance, tact and empathy.
• Establish and maintain appropriate working relationships with colleagues, patients, carers and other health care professionals.
• Demonstrate dexterity and coordination when undertaking treatment of patients where accuracy is important, e.g. taking blood sugars, venepuncture, supervising transfers and passive exercises.
• Be responsible for ensuring equipment is used safely, following appropriate training, and that it is maintained appropriately.
• Contribute to the requisitioning of supplies and equipment through electronic ordering systems.
• Work predominantly independently on specified tasks, with regular clinical support and supervision by a qualified practitioner.
• Demonstrate an awareness and understanding of consent and gain consent as appropriate following department policy.
• Share responsibility for maintaining store cupboards, pool cars, cleaning specialist equipment and general housekeeping tasks.
• Share responsibility for indirect patient contact tasks, such as, answering telephones, arranging appointments, processing referrals and inputting activity data.
• Will be exposed to bodily fluids, infected material, blood products on a daily basis, therefore must utilise universal precautions and adhere to infection control policies.
• Demonstrate basic IT and standard keyboard skills.

Triage
• Work rotationally and when required as part of the clinical triage team within the single point of contact.
• Contribute to clinical triage to ensure referrals are prioritised according to the service and the patient need.
• Work in accordance with the local processes and standard operating procedures as set out by the unit.
• Triage on non-complex referrals within your scope of practice and your limitations with the clinical triage staff, (under indirect supervision from registered nurse if not on NMC register).
• Engage with mobile working; be aware of the demand and capacity model which will reflect workload needs at any given time.
• Be able to work in a flexible manner for the service need.
• Assess the information given within the referral, and document using S1 triage notes, appropriately ensuring comprehensive detail, using good grammar and punctuation and adhering to NCHC record keeping policy.
• Ensure that if the referral is assessed as an Admission Avoidance i.e. a 4-hour response, immediate contact is made with the relevant clinician the details passed on.
• Perform telephone contact with patients and carers to assess, deliver and plan care and problem solve over the phone ensuring that this is recorded in the clinical tirage notes.
• This role includes liaising with the referrer e.g. GP practice, hospital or patient to obtain the relevant information, if required.

Clinical Nursing Competencies
• Develop and maintain key competencies in order to support planned and unplanned care teams within own scope of practice.
• Achieve competency in key skills including but not limited to, wound care, medication administration, continence management, palliative care skills and holistic assessments.

Professional
• To be an active member of the in-service training programme by attendance at and participation in staff meetings, training sessions, courses and reflective practice.
• To participate in the staff appraisal scheme as an appraisee, maintaining a dynamic personal development plan.
• To demonstrate an awareness of clinical governance and risk management and apply to work situations.
• To provide peer support to other carers.
• To develop competencies to enhance practice and ability to meet needs of patients and the service.


This advert closes on Sunday 1 Sep 2024

Proud member of the Disability Confident employer scheme

As a Clinic Assistant in Re-Enablement Services, the post holder will support various clinical teams. This role requires individuals who enjoy being patient-facing, and take pride in, not only being diligent, but also in showing a high level of care for patients and colleagues alike.

The role of Clinic Assistant in Re-Enablement Services involves working with services supporting patients with various physical disabilities.As well as face-to-face patient contact, the overall purpose and role of the Clinic Assistant in Re-Enablement Services is to be responsible for reception and clinic areas, clinic room equipment, act as chaperone if requested and in line with the Trust’s chaperone policy, review of clinic lists ahead of clinic sessions, equipment and consumables ordering and monitoring of stock, and management of lease vehicles. This role will work closely with clinical teams and the Wheelchair Repairs Service.

Join a dynamic and supportive patient facing group of staff working across teams for the benefit of patients.

Apply now to join an organisation that has been awarded an ‘Outstanding’ rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.





Find out more about working for our organisation here:https://online.flippingbook.com/view/226719057/

The post holder will be required to review the patient list for that day, take note of any particular needs the patients may have and provide the necessary equipment for the clinic.

Be available to assist and chaperone patients if requested as per NCH&C chaperone policy.

To liaise with the clinician and their patients to ensure smooth running of the clinics, including interaction with patients’, carers, families and other professionals.

Post will be required to support home visits for manual handling and chaperone.

Post holder required to support with personal care for Re-enablement services including Prosthetics.

Monitor stock for clinics and order equipment, consumables, patient information leaflets and stationery as required. Ensure paper supply for photocopier.

Report any equipment failures to the line manager and ensure that replacement equipment is sourced in a timely way to avoid any down time.

Responsible for developing and implementing a hand hygiene audit programme for the service that ensures compliance against Trust policy.

Responsible for reporting equipment faults.

Post holder will be required to order stock and uniform via PowerGate.

Post holder will be required to use SystmOne, Equip asset database, PowerGate, standard keyboard skills.

Ensure that the reception and clinic areas are welcoming, clean, tidy and free from hazards.

Undertake daily safety checks of the reception and clinic areas and report any concerns to the most appropriate person.

Take receipt of equipment deliveries, unpack boxed equipment (and dismantle boxes for recycling) and accessories and check order is complete.

The post holder is responsible for ensure that each clinic room has the correct equipment available and ready to use ie. powered wheelchairs and hoists are fully charged, so that clinicians can undertake patient assessments, consultations and handover appointments.

Regularly check safety, suitability and cleanliness of toys in the waiting area. In line with local policy ensure there is a procedure in place to document when toys are cleaned and or replaced.

Ensuring that lease vehicles are clean, fuelled and supplied with screen wash.

Assist clinical staff with the loading and unloading of equipment from lease vehicles.

Post holder is required to support with de-escalating situations that can become challenging.

Post holder will be required to support with communicating challenging information to patient who have learning disabilities and learning impairment.

Communicate with external stakeholders such as 3rdparty suppliers, medical professionals and carers.

Communicating with Wheelchair repairs services on a daily basis.

Post holder is required to have good communicating skills verbally and in writing.


This advert closes on Wednesday 7 Aug 2024

Proud member of the Disability Confident employer scheme

Please refer to the Job Description for the full specification of responsibilities and requirements for this post.

Are you a skilled experienced administrator with exceptional leadership qualities?
• This Admin Team Lead role will line manage the administration teams in Children's Services. All admin teams support multiple, complex, Specialist Clinical teams.
• To line manage, motivate and supervise Admin and Clerical staff with responsibility for effective workforce planning.
• To regularly participate in operational and strategic meetings.
• To support and deliver an effective and efficient administration service to Community Operations Administration Services (COAS) which includes Childrens & Specialist Services, Place Admin and the Single Point of Contact.
• To lead in areas of change; working closely with both administration and health colleagues to deliver a quality service.
• Collaborating and working alongside the Business Support Managers
• Line Management of 30+ staff across various sites including supervision and appraisals
• Monitor and manage staff performance including absence management
• Create and cultivate positive working relationships with Clinical leads and Service Leads
• To collaborate with Business Support Managers on projects
• Closely monitor and review patient pathways, working alongside the clinical team to meet and manage key performance indicators and work to resolve issues
• Review and manage delegated budgets
• Lead on recruitment, selection and retention

Apply now to join an organisation that has been awarded an ‘Outstanding’ rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.
• Good benefits package including a minimum 27 days annual leave, plus Bank Holidays, increasing after 5 years and 10 years to a maximum of 33 days
• Opportunity to join the NHS pension scheme.
• Wellbeing support (gyms, free eyesight test, cycle to work scheme, wellbeing resources)
• Free parking at most sites
• Supportive positive culture that is Well-Led with regular supervision
• Comprehensive in house and external training programmes available
• NHS discounts and many more

Please note that applications are accepted by completion of our on-line application form. We cannot accept CV's.

Organisational
• Day to day line management and supervision of Admin and Clerical Band 2, 3 and 4 staff across a wide range of roles, including work allocation when necessary.
• Liaise with a range of staff, service users and external partners and communicate complex, sensitive, and distressing information across service pathways.
• Review administrative systems and processes, developing policies and proposing and implementing improvements to working practices and procedures in line with relevant KPI requirements.
• Manage projects and support consultations as decided by the Admin Ops Manager.
• Monitor personnel activity across the region, ensuring that as far as possible, the admin and clerical workload is covered with the sites / localities on a daily basis and during planned or unplanned absence. There may be a requirement to help cover these posts.
• Conducting appraisals for Admin and Clerical staff; assessing training needs and instigating appropriate action. Maintaining mandatory training records and ensuring staff are compliant.
• Recording and monitoring of staff sickness and annual leave and other absence, completion of payroll documents and responsibility for ensuring that personal files are maintained and up to date.
• Managing staff performance issues, dealing with first level grievances, disciplinaries and handling complaints.
• As an authorised signatory, manage and review a delegated budget, identifying potential problems and proposing solutions. Verify and authorise admin and clerical claims, overtime, annual leave etc.
• Organise, plan and attend admin and clerical team meetings, cascade information and discuss issues.
• Assist with recruitment, selection and induction of Admin and Clerical staff.
• To receive and process referrals into the service, which may be To liaise with health professionals to triage and correctly process referrals.
• To prioritise urgent referrals and to employ effective waiting list management and appointment booking as directed by Admin Ops Manager, resolving appointment conflicts, and identifying and seeking to resolve potential problems as they arise.

Professional


• To demonstrate good customer care and communication skills when communicating with the public and with other health care professionals, overcoming barriers to understanding.
• To provide supervision and support to new starters, temporary staff and apprentices where required.
• To use a range of software programs and systems to produce, maintain and distribute documents including reports, spread sheets, databases and presentations.
• To understand a range of work procedures and practices, some of which are non- routine, and to work flexibly with all clinical services providing comprehensive administrative This will involve travel to other sites.
• To undertake a range of administrative duties including production of clinical summaries, reports, forms, letters and notices; maintaining schedules and diaries; organising meetings and undertaking formal minute-taking; preparing patient held records and notes; making room bookings and arranging room layout and equipment; undertaking absence reporting; monitoring and recording mandatory training and other reasonable duties as required.
• To be committed to working within a changing environment, responding positively to new demands and changes, and to be an active team member recognising potential problems, and escalating these and any constructive ideas for improvement on to the appropriate person.
• To set up and maintain comprehensive, confidential records and filing systems, ensuring that all records are kept up-to-date, and that filing is carried out in a timely and accurate manner.
• To be responsible for checking own work and the other members of the team, using a robust audit, and reporting process, to maintain the high quality of work undertaken.
• To be responsible for the efficient use of office equipment and To undertake ordering of office and clinical supplies, monitoring and maintaining stock levels, requisitioning, and receipting goods and services on NHS procurement systems and carrying out research into goods and services as required.
• To report maintenance, cleaning and health and safety issues in line with current procedures, keeping the line / site manager informed at all times.
• To implement policies for own work area and propose changes as necessary.
• It is the post-holder’s responsibility to ensure that they have undertaken all mandatory training, in line with the Trusts policies and procedure.


This advert closes on Sunday 4 Aug 2024

Proud member of the Disability Confident employer scheme

Work within the hospital rules and procedures as set out in Trust Standing Orders, Standing Financial Instructions and other documents Provide advice to Private Patients Operational Team regarding quotes as required. Collect fixed price payments or deposits prior to private patients receiving treatment or being admitted in accordance with financial regulations and guidance. Maintain a full audit trail of finance related transactions. Maintain related files. Investigate and resolve financial queries raised by consultants, patients, finance/other departments and insurance companies. Create customer accounts in Oracle in order to allow invoicing or allocation of income receipts if customer has paid in advance. Liaise with multiple support departments within the Trust to ensure that all information is received to enable full and complete invoicing of private patient and overseas visitor activity can be undertaken. Enter sales orders in Oracle in accordance with Trust polices and system protocols. Distribute sales invoices once produced by Oracle system. Match advance payments to sales invoices as required. Please refer to the Job Description for the full specification of responsibilities and requirements for this post.

Work as part of a team using a documented process for processing, reconciling and authorising invoices against the data recorded in the dedicated patient system and finance ledger The post holder will undertake reporting and analysis of information to support delivery Demonstrate a keen eye for detail which is essential before reconciling the invoices against patient records Ensure data entry accuracy is of a high standard when processing and checking entries into patient records and finance ledger Provide administration support throughout all enquiries for both internal colleagues and external providers Able to work using own initiative when unsupervised, within defined policies and procedures to set timescales Assist in the administration of the departments documentation, including invoices and financial returns

Directly support the finance team in ensuring that the organisations financial systems and processes are maintained to deliver accurate, robust and timely information which informs decision-making Assist in the production of monthly management accounts, including variance analysis, reviewing reports and reconciliations; working within the constraints of monthly closedown and ensuring the timetable is achieved Assist in the month end reconciliation, including the production and posting of monthly journal adjustments and provision of supporting notes suitable for audit purposes Ensure that invoices have been coded accurately and authorised by the correct person prior to being approved on the system in line with the Scheme of Delegation Managing and liaising with internal staff regarding any Mental Health related queries

A Vacancy at Cambridgeshire and Peterborough NHS Foundation Trust.


The Advanced Occupational Therapist within the Norfolk Community Eating Disorder Service will provide inspirational specialist practice leadership within the team. Including conducting specialist assessments, providing advice and guidance within the team and outside of the service and ensure the implementation of psychological therapies and evidenced based interventions to service users, families and carers.

Working will be across the service in new pathways including new Intensive Community Support, Support and Stability, Early Intervention and ARFID. We are also looking to introduce sensory integration modules into treatment skills modules.

This post is central to the delivery of clinically based therapeutic intervention, support, education, and training working as part of a multi-disciplinary team. The post holder will develop and embed evidence based clinical practice within the team.

The Advanced Occupational Therapist is a clinical specialist in adult mental health and is knowledgeable and skilled in working with groups and teams.
The post holder will promote an effective ethos across the service and work closely with the leadership team to support and implement changes to practice and contribute to ongoing service development.


The post holder will liaise with other organisations and professionals, promoting communication and good practice, contributing to outcome measures and auditing, and provide supervision to other staff in the team.

Cambridgeshire & Peterborough NHS Foundation Trust is a health & social care organisation dedicated to providing high quality care with compassion to improve the health & wellbeing of the people we care for, as well as supporting & empowering them to lead a fulfilling life.

Our clinical teams deliver many NHS services not only via inpatient and primary care setting but also with the community. These services include Children, Adult & Older Peoples mental & physical health, Forensic & Specialist mental health, Learning Disabilities, Primary Care & Liaison psychiatry, Substance misuse, Social care, Research & Development.

To achieve our goal, we look to recruit high calibre candidates that share our vision & values. As an equal opportunities employer, we encourage applications from all sectors of the community, particularly from under-represented groups including disabled people & members of our ethnic minorities & LGBTQ+ communities.

Please refer to the attached job description and person specification for full details of responsibilities


1. To ensure that a therapeutic milieu is maintained by supporting the clinical team and the therapeutic structure
2. To take a lead role in ensuring that a high standard of multi-disciplinary care planning is in place and to be accountable for the clinical contribution to the process. To ensure that the clinical team provide accurate and high-quality patient records
3. To maintain personal and professional development by providing direct clinical work to individuals and their families with appropriate evidence-based intervention e.g. CBT, DBT, Motivational interviewing, solution focused therapy, providing groups and activities in line with the recovery model
4. To participate in research and audit in the clinical field
5. To encourage and develop service user and carer involvement
6. To support the Directorate with the investigation process and learning lessons from serious incidents and complaints
7. To undertake any other duties which may reasonably be required by the Service manager


This advert closes on Wednesday 31 Jul 2024

0 hour contract for BANK work



Possible shifts to choose from -

Early- 8am-2pm

Late- 2pm-8pm

Long day 8am-8pm

Awake nights- 8pm-8am





At Liaise, we are inspired by our values of Positive, Progressive, and Personal support and we are looking for Support Workers who believe in our vision to ensure that every person we support leads a happy, purposeful life. We are looking for caring people to join our fabulous team as a Support Worker or a Care Assistant, experience is not required, as full training and support will be given.

What you will be doing:


Using the training provided, assist those who we support by helping with daily tasks
Be there to support in day to day life; such as social visits, family visits and also days out to some great, local attractions
Keeping paperwork up to date to ensure everything is captured for each person who lives in the home
Working positively with colleagues, families and external organisations to assist in supporting those who live in the home.


What we would like you to have to be able to do it:


Strong communication skills
Takes pride in working with vulnerable people and takes safeguarding responsibilities seriously
Effective decision making and judgement
Strong planning and organisation skills
Achieves all Health & Safety standards


What we will provide if you join our fabulous Support Worker team:


Market leading pay rates
Length of service leave (up to five extra days holiday)
Fully funded Blue Light Discount Card
Access to Wagesteam – our financial wellbeing app that lets you access your pay as and when you earn it, get discounts at supermarkets and helps you save.
Employee Assistance Programme (access to free telephone counselling and legal advice)
Free compliance training, and opportunities to develop
NEST Pension Scheme
Flexibility in creating your own rota to suit your life
Free enhanced DBS check
Life Assurance (2 x salary)




If you feel you would be a suitable candidate for the Support Worker position, please feel free to apply and one of our dedicated Recruitment team members will be in touch.

We are an equal opportunities employer and welcome, and encourage, applications from all backgrounds – we are happy to discuss any possible reasonable adjustments. Please note the Support Worker role is subject to an enhanced DBS check.

Main Duties and Responsibilities: To exercise the highest standard of patient care and actively enhance the patient experience. To provide a comprehensive and effective high quality mobile X-Ray service for Private and NHS clients. To perform a range of X-Ray examinations, produce consistently high quality radiographs and maintain a high level of expertise in the safe operation of imaging equipment. To adapt radiographic technique where patient presentation dictates. To ensure that all X-Ray referrals are evaluated and prioritised according to Healthshare Diagnostics clinical protocols and clinical information. To ensure that medical exposures are carried out in accordance with Healthshare Diagnostics Radiation Safety (Medical Exposure) Policy and to act as a Practitioner, carrying out justification of exposures where required. To work in accordance with the Radiation Protection Advisers (RPA) local rules and Ionising Radiation (Medical Exposure) Regulations and policies. To maintain confidentiality at all times. Escalate any problems, incidents and concerns to a senior member of staff. To ensure that accurate records are maintained in line with the policies and procedures. Comply with National & Local Infection Control Polices & Procedures. To liaise with the Radiologist or referring Consultant in an effective and professional manner, in order to provide the best possible service for the patient. Work with minimal supervision or under own initiative. To participate in the Quality Assurance Programme in accordance with company policies Follow the Health & Safety at work Act and ensure adherence to Healthshare Diagnostics polices. To support Risk Assessments that provide environmental, equipment and working procedures that are safe as reasonably practicable for patients and staff. To participate in further education in line with the requirements of the Health Professions Council through Continuing Professional Development (CPD) and to complete appropriate mandatory training in line with company policy To be prepared to vary working hours, as may be necessary, to meet the demands of the service. Confidentiality In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers. They may also have access to information relating to the Clinic as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers or the business may only be divulged to authorised persons in accordance with Healthshare Diagnostics policies and procedures relating to confidentiality and data protection. Equal Opportunities The post holder must at all times carry out their responsibilities with regard to Healthshare Diagnostics’ Equal Opportunities Policy. Health and Safety Employees must be aware of the responsibilities placed upon them under the Health and Safety at Work Act 1974, to ensure that the agreed safety procedures are carried out to maintain a safe working environment for patients, visitors and employees. The post holder will be required to participate in Healthshare Diagnostics’ annual Mandatory training components. No Smoking Policy Healthshare Diagnostics operates a no smoking policy. Terms and Conditions of Employment This post is exempt from the Rehabilitation of Offenders Act 1974; this means that any criminal conviction must be made known at the time of application. The post will be subject to a criminal record check (enhanced DBS). Review of this Job Description This is an outline job description and should not be regarded as an inflexible specification. Responsibilities will be reviewed periodically in line with service priorities and duties may change or new duties be introduced after consultation with the post holder. As a term of your employment you may be required to undertake such other duties and/or hours of work as may reasonably be required, commensurate with your general level of responsibility with the organisation.

The Digital Services department has a culture of service improvement where an agile and responsive Digital Service function holds a mature dialogue as a partner with internal and external stakeholders. The department enables an organisation where staff have the right information tools to do their roles, and where staff are empowered as information citizens in a connected community.

The Digital Services function supports all internal, clinical and corporate needs as well as a number of external service customers within Norfolk which is led by a Head of Digital Services with four teams (Customer Services, Infrastructure Services, SystmOne IT and Security & Change).

Customer Services comprises of a Service Desk team which provide first line technical support, acting as a single point of query into the organisation and a Desktop team which covers a geographical spread of 3,300 miles. The SystmOne IT team, the Infrastructure team and Security and Change team provide second and third line expertise in functional areas.

This role is working within the Build Team, working as the build function within Digital Services. You will be building and setting up IT equipment for clinical and corporate staff and providing and IT Equipment collection service for the trust.

Working as a Endpoint Configuration Analyst covering 3 main elements of the role:
• Building Devices
• Distributing IT kit including initial set-up with the user where required
• Adhering to and helping to develop internalprocesses

Apply now to join an organisation that has been awarded an ‘Outstanding’ rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.

1. Using a range of software programmes to produce, maintain and distribute IT kit to customers. This will include basic set up of IT kit whilst maintaining spreadsheets, updating databases with standard information and distribution of devices. Distribution may include basic explanation to the customer on usage

2. Understanding of a range of work procedures and practices, some of which are non-routine, which require a base level of theoretical knowledge. This is normally acquired through formal training or equivalent experience

3. Setting up and maintaining comprehensive, confidential records and filing systems, ensuring that all records are kept up-to-date and filing is carried out in a timely manner

4. Researching appropriate websites, downloading and circulating documents, as requested

5. Identify and report areas within working processes, procedures and policies that could improve service delivery. Will be required to feedback on comment on proposed changes to relevant polices impacting on their work area.

6. To maintain schedules and diaries, organise and service meetings and provision of devices, which may involve travel to and from other venues. This will include resolving appointment conflicts, issuing meeting invitations, making room bookings, arranging meeting room layout, equipment, hospitality, greeting visitors

7. Work is managed, rather than supervised and results/outcomes are assessed at agreed intervals.

8. Responsible for planning tasks and activities to ensure demands of the service are met, being able to prioritise own activity to meet changes in service need or respond to urgent requests.

9. To undertake receptionist/telephonist duties, receiving and processing telephone calls, including referrals, which may be urgent, to correctly process provision

10. To communicate with customers at an appropriate level providing clear information and guidance and dealing with customer’s fears and lack of understanding, exercising tact and judgement in dealing with and resolving routine enquiries

11. Required to communicate with external support to troubleshoot issues IT assets

12. To be responsible for the efficient use of telephony equipment and supplies, monitoring and maintaining stock levels

13. Inputting onto various databases and systems, e.g. Spreadsheets, VCO, SNOW within the required timescales and deadlines.

14. To report maintenance, health and safety and other site issues in line with current procedures keeping the line manager/site manager informed at all times.

15. In conjunction with colleagues, to be responsible for assets are accurately recorded and compliance with procedures

16. To implement policies for own work area and propose changes, as necessary and demonstrating required duties to new starters

17. It is the post holder’s responsibility to ensure that they have undertaken all mandatory training, in line with Trust policies and procedures.

18. Responsible for the safe and proper use of high value IMT equipment for configuration of IMT assets and software installation as required

19. Responsible for completing a range of IMT support requests by analysing the request and information provided to identify and resolve the issue. Postholder will be competent to repair and fix issues using their knowledge and judgement escalating to senior colleagues as and when required for complex matters in a timely manner.

20. Responsible for providing instruction and practical training to other staff on use of IT asset devices, software and applications.


This advert closes on Thursday 18 Jul 2024

Proud member of the Disability Confident employer scheme

Brand New Role in Community

At NCH&C we are creating anew teamthat will receive training to ensure our patients with enhanced needs have thebest possible experiencewhilst an inpatient at one of our wards.

The team will need a new leader that has apassion for patient experienceand caring for rehabilitation patients with an appreciation for the complexity of mental health conditions.

This is anew way of working, withcomplete flexibilityaround life outside the job, and so the Team Leader will need to be responsive and have a great working knowledge of rostering, all while keeping an eye on areas that would benefit most from the teams help and knowledge. This team willtravel around Norfolkto cascade training so you won't be stuck in an office behind a desk all day, but out and about meeting our teams and patients.

We would welcome applicants from both Adult and Mental Health nursing, so if you think you could be a good fit please get in touch!
• To be responsible for the day-to-day operational line management of the team, leading and ensuring a adaptable and expert service is provided.
• To implement an appropriate training programme for HCSWs to care for patients with mental health conditions requiring enhanced care and specialist interventions in line with NCH&C Dementia and Mental Health Strategy
• To work with all health care professionals, and statutory/non statutory agencies to provide a seamless, integrated service to patients.
• To provide senior leadership Monday to Friday with the expectation to cover service gaps as required.

Find out more about working for our organisation here:https://online.flippingbook.com/view/226719057/

Apply now to join an organisation that has been awarded an Outstanding rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.
Clinical

1. To be professionally and legally accountable for all aspects of own work and to ensure that work is within professional standards and clinical guidelines.

2. Work flexibly, managing own working time effectively according to service demands.

3. In collaboration with System Operations and the Safer Staffing Escalation Group deploy team appropriately across the Trust

4. To provide clinical leadership to direct reports and wider Trust inpatient settings

5. To provide clinical leadership in creating care plans and making recommendations on nursing interventions to support patients with enhanced needs.

6. Deploy team having assessed and prioritised patients and teams with the highest clinical need.

7. To ensure that patients, families, and carers are involved in the planning of care plans.

8. Support the review of mental health and 1-2-1 care plans.

9. Link with Dementia Lead

10. To work collaboratively with other services that may be involved in the care of the patients including Social Services, NSFT and the Voluntary sector.

11. To contribute to relevant multidisciplinary meetings and patient reviews as appropriate.

12. To provide supervision, advice and support to other members of nursing staff and assistants within the team regarding management and care of people with complex nursing needs, ensuring practice is commensurate with NMC professional standards.

13. To ensure effective communication with ward leadership and clinical teams of care needs and interventions for patients with enhanced needs. This includes ensuring effective care planning, risk assessment and escalation processes in deterioration or increased risk.




This advert closes on Sunday 21 Jul 2024

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