Total 222 Finance / Banking / Insurance job vacancies in Norwich, Norfolk, NR4 7LP

The Musculoskeletal Administration team have a rare vacancy to join their small but busy administrative team as a coordinator.

This job role is to provide comprehensive and pro-active administrative support; ensuring that all administrative processes and tasks are undertaken efficiently, effectively and to a high standard, contributing to the smooth running of the Musculoskeletal Services.

This role will be supporting the MSK admin service which runs 08:30 to 16:30 Monday to Friday.

If no suitable candidate is found for this role it may be offered as a B3 to B4 progression role over 12 months. Please ask for more details.



The postholder will be required to provide comprehensive and pro-active support to the Admin Team Lead and the MSK Business Manager ensuring the effective and efficient operation of the MSK Admin Team. This includes leading on all aspects of administrative and clerical duties, allocation and reallocation of work to the team, and all aspects of day-to-day staff supervision, including acting as first point of contact for staff concerns, performance management, undertaking staff induction and training, and ensuring staff are updated of any changes to the service. Furthermore, the postholder will be expected to build working relationships with the Clinical Leads of the MSK services and be the first point of contact for any issues which arise with the provision of service, both from within the trust, and when dealing with external service users.



This role requires excellent administrative, verbal and written communication skills together with attention to detail and the ability to work both autonomously and as part of a team. The post holder will be required to communicate formally and informally with a range of internal and external stakeholders, verbally and in writing, and this will require the ability to be able to use a range of communication skills including empathy, persuasion, tact, negotiation and influencing to support the delivery of a high quality, safe and compassionate healthcare service.

Find out more about working for our organisation here: https://online.flippingbook.com/view/226719057/

Apply now to join an organisation that has been awarded an Outstanding rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title



Main Duties & Responsibilities
• To independently manage, carry out and prioritise a variety of administrative and clerical duties and undertake other general office duties without direct supervision (deciding when it is necessary to refer to the line manager)
• To be responsible for the day-to-day management of the MSK administration team, having oversight of the processes and work demands for all areas of the team, ensuring appropriate prioritisation of work to meet deadlines.
• To organise MSK service meetings, which may involve travel to and from other venues. This will include resolving appointment conflicts, ensuring that papers are ready for meetings, issuing meeting invitations, formulating agendas, distributing papers, making room bookings, arranging meeting room layout, equipment, hospitality, greeting visitors and taking formal minutes or notes of meetings.
• To work closely with Managers, Performance and Information Team, Clinical Systems Analysts and Clinical Systems Champions
• To communicate professionally and effectively with colleagues, stakeholders and service users at all levels, providing clear information and guidance, exercising tact and judgement in dealing with and resolving enquiries, taking accurate messages and ensuring these are actioned and/or passed to the relevant person in a timely manner.
• To provide and receive contentious or sensitive information about difficult or complex matters and to respect confidentiality at all times.
• To be responsible for the efficient use of office equipment and supplies, monitoring and maintaining stock levels, requisitioning and receipting goods and services on the NHS procurement system, Powergate and carrying out research into goods and services as required.
• Inputting onto various databases and systems, e.g. SystmOne, PAS, EASY and designated spreadsheets, within the required timescales and deadlines.
• To report maintenance, cleaning, health and safety and other site issues in line with current procedures keeping the line manager/site manager informed at all times. To undertake any other site and facilities duties, as required.
• To directly supervise the staff in MSK Admin on a daily basis. Including all aspects of first line management for the team and allocation of their work on a daily, weekly and monthly basis.
• Deal with any queries on a daily basis in relation to processes, problems, complaints and if needed refer these to the Service Manager or Team Leader. To implement policies for own work area and propose changes, as necessary and demonstrate own duties to new starters.
• To receive controlled items including (but not exclusively), prescription pads and drugs, in accordance with Trust Protocol Guidelines, ensuring secure storage and distribution to the relevant disciplines.
• To ensure own continuous professional development, in particular with regard to SystmOne, PAS, reporting and the use of Microsoft Excel
• It is the post holder’s responsibility to ensure that they have undertaken all mandatory training, in line with Trust policies and procedures.
• To maintain scheduled, diaries and clinics for MSK clinicians and the Field Engineers. This will include booking patients into ledgers, resolving appointment conflicts, ensuring processes are followed and all information regarding the patient is ready for the appointment
• To liaise with and build working relationships with the Business Manager and Clinical Leads of the MSK services
• To be a point of escalation for the MSK Admin team for more complex matters or where deviation from standard operating procedures is being requested. To provide guidance and advice on complex, sensitive and contentious referrals and complaints and related queries from both internal staff members as well as members of the public in line with established processes. This will involve the analysis of the situation and using own judgements to determine the appropriate action, ensuring any barriers to communication are overcome, particularly when individuals are upset or distressed. In exceptional cases escalate to the Admin Team Lead
• To implement policies for own work area and propose changes and to assist with the development of policies and documents for own work area
• Work is managed, and results/outcomes are assessed at agreed intervals
• Provide cover for the team and other departments, including reception, during periods of absence, as directed. This may require travelling to other sites.
• When required, to track the patient’s journey, promote good working practices between disciplines and departments, to enable the service to meet waiting times and targets
• To attend relevant meetings. These may be virtual or in person. This may require travelling to other sites.
• When required; to track the patient’s journey, promote good working practices between disciplines and departments, to enable the MSK Service to meet waiting times and targets.


This advert closes on Thursday 3 Oct 2024

Proud member of the Disability Confident employer scheme

The North Norwich Neighbourhood Community Nursing Team are looking for an enthusiastic Band 5 registered nurse to join our friendly, supportive teams of nurses, health care assistants, assistant practitioners and nursing associates. You will be based at Norwich Community Hospital.

Applications are welcomed from experienced and newly qualified registered nurses. Please note due to operational demands, we are unable to support applications from students due to qualify in February 2025 or later for this post.

The Community Nursing service treats patients in their own homes, including residential homes and supported living complexes. We also provide some services in a clinic setting including our leg ulcer clinic and catheter clinic.

You will demonstrate an understanding of the role of community nursing. NCH&C is committed to the development of future health clinicians and there will be an expectation that alongside their clinical responsibilities the Band 5 Community Nurse will support students and apprentices in the role of supervisor and eventually as an assessor. You will live, breathe and promote NCH&C’s Behaviour Framework.

Key responsibilities include
• To assess, prescribe and deliver care packages for patients. To work within the integrated team to facilitate early discharge from hospital.
• To work within the integrated team to prevent unnecessary admission to hospital.
• To work with all health care professionals, and statutory/non statutory agencies to provide a seamless, integrated service to our service users.
• To process referrals though clinical assessment, evaluating the information received to prioritise a response and allocate to the appropriate service.
• To liaise and communicate with the general public, other health care professionals, and multi-agencies on a daily basis.
• To provide clinical assessment for incoming nursing referrals.

Norwich Place is working alongside its commissioners and local service providers as part of the Primary Care Network to develop community based services that support patients to remain at home and receive the services they require in an effective and co-ordinated way.

Apply now to join an organisation that has been awarded an ‘Outstanding’ rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.

The workload requires a good range of clinical skills to be applied in managing our patients with varied health problems including diabetes management, traumatic and post-operative wound care, pressure ulcer prevention and management, catheter management, bowel care, palliative and end of life care.

Many of our patients will have complex multiple pathologies and so we aim to provide holistic, patient centred assessments and deliver individualised care.


This advert closes on Sunday 6 Oct 2024

Proud member of the Disability Confident employer scheme

Doing Amazing Things Together

We’re all about possibilities. Are you?

A great opportunity has arisen for a passionate, committed and enthusiastic Support Manager with a ‘can do ‘attitude to help build a strong community link for the people we support and our staff teams.

We are looking for an experienced support manager to join our teams accross Norfolk including Great Ellingham and Norwich supporting adults with learning disabilities to live their life their way.

What we do matters so we are looking for someone with a strong track record of sector based experience in a senior post. This role will be crucial in ensuring we can continue our goal of making a difference every day to those we support.

This is full time role and you will need to work flexibly as required and be prepared to take part in the out of hours On-call rota.

You must be a driver with access to your own vehicle.

Affinity Trust does not presently hold a Sponsorship Licence and while this status is reviewed regularly there is no present proposal to apply for such a Licence

Why Join Us?

What will we do?

We provide a package of benefits that make it that bit easier to be your best and we will apply and pay for your enhanced DBS.

We offer Wagestream - a money management app that gives you access to a percentage of your pay as you earn it, access to coaching, vouchers, discounts, cashback and more.

You will be entitled to annual leave with the ability to buy additional leave.

Fully funded health cash plans giving you access to a 24 hour GP, money back on prescriptions, dental treatment, opticians and access to many more health benefits.

What will you do?

As a Support Manager you will lead and manage your staff team to ensure that we are delivering high-quality, safe, and person-centred support to enable people we support to achieve great outcomes.

You will foster excellent working relationships amongst all teams’, families, professionals, referrers, and all other stakeholders.

Have the ability to drive continuous improvement in retention and the culture within the teams you oversee.

Willing to work flexibly according to the needs of the organisation. Having a regular presence in locations and responsible for providing on call support and assistance on a rota basis.

If you want to empower people to live the life they choose and you share our values… Apply today.

Apply today

Ready to do things differently? Submit your application.

We’re committed to being Disability Confident and we guarantee to interview all applicants with a disability who meet the minimum criteria for the vacancy.

Please contact our recruitment team for further information: recruitment@affinitytrust.org

Check out more opportunities on our careers page: https://www.affinitytrust.org/about-us/careers/job-search/

This advert may close early if the people we support find their new support worker or sufficient applicants are received

INDMP

Apply today

Ready to do things differently? Submit your application.

We’re committed to being Disability Confident and we guarantee to interview all applicants with a disability who meet the minimum criteria for the vacancy.

Please contact our recruitment team for further information: recruitment@affinitytrust.org

Check out more opportunities on our careers page: https://www.affinitytrust.org/about-us/careers/job-search/

This advert may close early if the people we support find their new support worker or sufficient applicants are received

INDMP

Proud member of the Disability Confident employer scheme

Deal efficiently and effectively with direct and indirect (i.e. telephone, face to face) enquiries from patients, all levels of medical and nursing staff, GPs, Social Services and other health professionals and staff. Respond to enquiries, providing routine and non-routine information and non-clinical advice, resolving problems where possible. Communicate appropriately with patients who may be fearful, aggressive or have sensitive concerns needing reassurance and who may present difficulties in communication e.g. terminally ill patients, deaf patients, mentally ill patients and elderly confused patients. Attend to all communications, for example, emails, faxes, investigation results on a daily basis and prioritising and actioning as required. Accurately transcribe all correspondence by touch typing from audio / digital dictation or shorthand using knowledge of medical terminology. Generate routine and non-routine correspondence independently. Assist patients and their Carers by arranging translation/interpretation facilities. Demonstrate and maintain knowledge and understanding of Trust RTT policy. Update RTT in accordance with Trust guidelines. Assist the Administration and Clerical team with data management utilising PAS and other departmental patient databases. Complete the Tertiary referral proforma/template for internal/external referrals as per Trust policy Promptly action clinical investigations, results and outcomes. Utilise Trust reports to service and administer waiting lists, which may include outpatient, inpatient and waiting lists as required in local work area, escalating to senior staff as required. Adding patients to waiting lists as requested taking into account the urgency of the case and the patients preference. Arrange urgent admissions direct from clinic and ambulatory care areas, contacting the patient and liaising with ward/theatre/clinics as required. Please refer to the Job Description for the full specification of responsibilities and requirements for this post.

Deal efficiently and effectively with direct and indirect (i.e. telephone, face to face) enquiries from patients, all levels of medical and nursing staff, GPs, Social Services and other health professionals and staff. Respond to enquiries, providing routine and non-routine information and non-clinical advice, resolving problems where possible. Communicate appropriately with patients who may be fearful, aggressive or have sensitive concerns needing reassurance and who may present difficulties in communication e.g. terminally ill patients, deaf patients, mentally ill patients and elderly confused patients. Attend to all communications, for example, emails, faxes, investigation results on a daily basis and prioritising and actioning as required. Accurately transcribe all correspondence by touch typing from audio / digital dictation or shorthand using knowledge of medical terminology. Generate routine and non-routine correspondence independently. Assist patients and their Carers by arranging translation/interpretation facilities. Demonstrate and maintain knowledge and understanding of Trust RTT policy. Update RTT in accordance with Trust guidelines. Assist the Administration and Clerical team with data management utilising PAS and other departmental patient databases. Complete the Tertiary referral proforma/template for internal/external referrals as per Trust policy Promptly action clinical investigations, results and outcomes. Utilise Trust reports to service and administer waiting lists, which may include outpatient, inpatient and waiting lists as required in local work area, escalating to senior staff as required. Adding patients to waiting lists as requested taking into account the urgency of the case and the patients preference. Arrange urgent admissions direct from clinic and ambulatory care areas, contacting the patient and liaising with ward/theatre/clinics as required. Please refer to the Job Description for the full specification of responsibilities and requirements for this post.

To provide comprehensive, confidential PA, secretarial and administrative support at senior director and senior management level, ensuring that all administrative processes and tasks are undertaken efficiently, effectively and to a high standard, contributing to the smooth running of the office and its overall effectiveness. To supervise and support the SSOCS Admin Team and Stroke Admin Team.

The post holder will be the PA for theOperations Director of SSOCSand will also provide some administration support for other senior managers of SSOCS, including but not limited to; Head of Children and Young People Services, Head of Specialist Adult Rehabilitation Services, Head of Community Beds and System Operations, Head of Specialist Beds and Neurology and Head of Palliative Care.
We are looking for a friendly, self-motivated, reliable and well-organised individual to take on this exciting opportunity of Personal Assistant to the SSOCS (Specialist, Systems Operations and Childrens Services) seniormanagement team.

The ideal candidate will have a positive can-do attitude, with experience of providing comprehensive administration, preferably at a senior level.

As a Band 4, the post holder will also be expected to supervise the Stroke Admin team, as well as the SSOCS Admin team, which consists of 10 staff in total. Therefore, supervisory experience and skills will also be essential for this role.

This is a full time, 37.5 hour a week Band 4 secondment role.

This base for this post is at the Norwich Community Hospital.

Please note that applications are accepted by completion of our on-line application form. We cannot accept CV's.

Apply now to join an organisation that has been awarded an ‘Outstanding’ rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.

Apply now to join an organisation that has been awarded an ‘Outstanding’ rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.
• Good benefits package including a minimum 27 days annual leave, plus Bank Holidays, increasing after 5 years and 10 years to a maximum of 33 days
• Opportunity to join the NHS pension scheme.
• Wellbeing support (gyms, free eyesight test, cycle to work scheme, wellbeing resources)
• Free parking at most sites
• Supportive positive culture that is Well-Led with regular supervision
• Comprehensive in house and external training programmes available
• NHS discounts and many more

Please note that applications are accepted by completion of our on-line application form. We cannot accept CV's.

1

To independently manage, carry out and prioritise a variety of administrative and clerical duties and undertake other general office duties without direct supervision (deciding when it is necessary to refer to the line manager), which will include:



· Using a range of software programmes and audio-typing to produce, maintain and distribute documents, including reports, spreadsheets, databases and presentations, which may include medical terminology and deal with matters of a complex and/or distressing nature.

· Photocopying, scanning, emailing, distributing, filing and organising letters, reports and other documents.

· Setting up and maintaining comprehensive, confidential records and filing systems, ensuring that all records are kept up-to-date and filing is carried out in a timely manner

· Opening, date-stamping, sorting and distributing incoming mail, relating it to previous correspondence as appropriate and ensuring that outgoing post is sent in a timely manner.

· Researching appropriate websites, downloading and circulating documents, as requested.

· Managing own and Director’s/Senior Manager’s emails, dealing with as much as possible and using a flagging system to prioritise those for the Director’s/Senior Manager’s attention.

· To anticipate and assess problems or issues, showing initiative and exercising independent judgement in resolving or actioning them on behalf of the Director/Senior Manager.



2

To manage and maintain schedules and diaries, organise and service meetings, which may involve travel to and from other venues. This will include resolving appointment conflicts, ensuring that papers are ready for meetings, issuing meeting invitations, formulating agendas, distributing papers, making room bookings, arranging meeting room layout, equipment, hospitality, greeting visitors and taking formal minutes or notes of meetings.



3

To build effective working relationships with the Directors, Senior Management Teams, Clinical Leads and Clinical Teams which are supported by the Administration Team.



4

To review reports and collect specific data and information when requested. Monitoring service provision and performance identifying the effectiveness of service provision and identifying where improvements could be madeto promote an efficient, quality service.



5

To communicate professionally and effectively with colleagues, stakeholders and service users at all levels, providing clear information and guidance,exercising tact and judgement in dealing with and resolving enquiries, taking accurate messages and ensuring these are actioned and/or passed to the relevant person in a timely manner.



6

To ensure there are robust and effective systems in place to ensure excellent communication within the team and to regularly update staff of any changes to the service.



7

To provide and receive contentious or sensitive information about difficult or complex matters and to respect confidentiality at all times.



8

To be responsible for the efficient use of office equipment and supplies, monitoring and maintaining stock levels, requisitioning and receipting goods and services on the NHS procurement system and carrying out research into goods and services as required.



9

Inputting onto various databases and systems, e.g. SystmOne, PAS, Procurement system, Healthroster, TRAC and designated spreadsheets, within the required timescales and deadlines.



10

To report maintenance, cleaning, health and safety and other site issues in line with current procedures keeping the line manager/site manager informed at all times. To undertake any other site and facilities duties, as required.



11

To undertake financial duties and recording, as required by the Director/Senior Manager and, in conjunction with colleagues.



12







To be responsible for the day-to-day supervision of the Administration Team having oversight of the processes and work demands for all areas of the teams, ensuring appropriate prioritisation of work to meet deadlines. To directly supervise the staff in SSOCS & Stroke Administration Team on a daily basis. Including all aspects of first line management for the team and allocation of their work on a daily, weekly, and monthly basis. This includes:

· Taking into account the experience, skills set and availability of staff, to allocate work to take into account changes in staff availability and the changing demands of the service.

· To support the Admin Team Lead to ensure that there is sufficient staffing cover over all services supported by The Administration Team.

· To monitor and update the mandatory training for the team, ensure the staff remain compliant and to rectify any issues as required.

· To monitor sickness absence and to complete absence documentation, including welcome back meetings and supporting staff who are absent from work.

· To undertake appraisals and regular supervisions with all team members, dealing with any issues which may arise. Ensure that all supervisions are well documented, and any subsequent actions are completed.

· Ensure there are robust and effective systems in place to ensure excellent communication within the team and to regularly update staff of any changes to the service.

· Responsible for shared mailboxes.

· Assist with shortlisting and interviews.

· Liaise with procurement for accommodation requests in hotels etc.



13

To act as first point of contact for any queries on a daily basis in relation to processes, problems, complaints and if needed refer these to the Admin Team Lead. To implement policies for own work area and propose changes, as necessary and demonstrate own duties to new starters.



14

To be committed to working within a changing environment, responding positively to new demands and changes. To be an active team member recognising potential problems, escalating these and any constructive ideas for improvement on to the Admin Team Lead.

15

Create and design administrative processes and regularly review to ensure they meet the needs of the service and the organisation.



16

To provide training and support to colleagues include inducting and training new starters, temporary staff and apprentices when required as directed by the Admin Team Lead.

17

Provide cover in other departments, including Reception, during periods of absence, as directed by the Admin Team Leader or Business Support Manager. This may require travelling to other sites.



18

It is the post holder’s responsibility to ensure that they have undertaken all mandatory training, in line with Trust policies and procedures.

19

To attend relevant meetings. These may be virtual or in person. This may require travelling to other sites




This advert closes on Thursday 26 Sep 2024

Proud member of the Disability Confident employer scheme

Attend to all communications, for example, emails, faxes, investigation results on a daily basis and prioritising and actioning as required. Update RTT in accordance with Trust guidelines. Assist the Administration and Clerical team with data management utilising PAS and other departmental patient databases. Complete the Tertiary referral proforma/template for internal/external referrals as per Trust policy. Support meetings with minute taking as necessary. Frequent bending, lifting and transportation of heavy, bulky case notes throughout the day. Provide flexible cover and support to secretarial colleagues to ensure that the department is working optimally to best meet the needs of the service. Please refer to the Job Description for the full specification of responsibilities and requirements for this post.

BANK Support Worker - 0 hour contract

Sponsor/Switch is NOT AVAILABLE



Shifts available-

Long day - 8am-8pm

Early - 8am-2pm

Late - 2pm-8pm

Awake nights - 8pm-8am



At Liaise, we are inspired by our values of Positive, Progressive, and Personal support and we are looking for Support Workers who believe in our vision to ensure that every person we support leads a happy, purposeful life. We are looking for caring people to join our fabulous team as a Support Worker or a Care Assistant, experience is not required, as full training and support will be given.

What you will be doing:


Using the training provided, assist those who we support by helping with daily tasks
Be there to support in day to day life; such as social visits, family visits and also days out to some great, local attractions
Keeping paperwork up to date to ensure everything is captured for each person who lives in the home
Working positively with colleagues, families and external organisations to assist in supporting those who live in the home.


What we would like you to have to be able to do it:


Strong communication skills
Takes pride in working with vulnerable people and takes safeguarding responsibilities seriously
Effective decision making and judgement
Strong planning and organisation skills
Achieves all Health & Safety standards


What we will provide if you join our fabulous Support Worker team:


Market leading pay rates
Length of service leave (up to five extra days holiday)
Fully funded Blue Light Discount Card
Access to Wagesteam – our financial wellbeing app that lets you access your pay as and when you earn it, get discounts at supermarkets and helps you save.
Employee Assistance Programme (access to free telephone counselling and legal advice)
Free compliance training, and opportunities to develop
NEST Pension Scheme
Flexibility in creating your own rota to suit your life
Free enhanced DBS check
Life Assurance (2 x salary)




If you feel you would be a suitable candidate for the Support Worker position, please feel free to apply and one of our dedicated Recruitment team members will be in touch.

We are an equal opportunities employer and welcome, and encourage, applications from all backgrounds – we are happy to discuss any possible reasonable adjustments. Please note the Support Worker role is subject to an enhanced DBS check.

BANK Support Worker - 0 hour contract

Sponsor/Switch is NOT AVAILABLE



Shifts available-

Long day - 8am-8pm

Early - 8am-2pm

Late - 2pm-8pm

Awake nights - 8pm-8am



At Liaise, we are inspired by our values of Positive, Progressive, and Personal support and we are looking for Support Workers who believe in our vision to ensure that every person we support leads a happy, purposeful life. We are looking for caring people to join our fabulous team as a Support Worker or a Care Assistant, experience is not required, as full training and support will be given.

What you will be doing:


Using the training provided, assist those who we support by helping with daily tasks
Be there to support in day to day life; such as social visits, family visits and also days out to some great, local attractions
Keeping paperwork up to date to ensure everything is captured for each person who lives in the home
Working positively with colleagues, families and external organisations to assist in supporting those who live in the home.


What we would like you to have to be able to do it:


Strong communication skills
Takes pride in working with vulnerable people and takes safeguarding responsibilities seriously
Effective decision making and judgement
Strong planning and organisation skills
Achieves all Health & Safety standards


What we will provide if you join our fabulous Support Worker team:


Market leading pay rates
Length of service leave (up to five extra days holiday)
Fully funded Blue Light Discount Card
Access to Wagesteam – our financial wellbeing app that lets you access your pay as and when you earn it, get discounts at supermarkets and helps you save.
Employee Assistance Programme (access to free telephone counselling and legal advice)
Free compliance training, and opportunities to develop
NEST Pension Scheme
Flexibility in creating your own rota to suit your life
Free enhanced DBS check
Life Assurance (2 x salary)




If you feel you would be a suitable candidate for the Support Worker position, please feel free to apply and one of our dedicated Recruitment team members will be in touch.

We are an equal opportunities employer and welcome, and encourage, applications from all backgrounds – we are happy to discuss any possible reasonable adjustments. Please note the Support Worker role is subject to an enhanced DBS check.

We have an exciting opportunity to recruit a Band 5 Community Nurse to join the South Norfolk Health Improvement Partnership (SNHIP) Community Nursing Team based in Beauchamp House, Chedgrave, on a permanent contract for 37.5 hours per week.

This small, friendly and busy team requires a keen and motivated Nurse to provide assessment and quality interventions to the population of patients restricted to receiving care in their homes. Y

You will be a registered nurse with skills in palliative / end of life care, wound care (including management of leg ulcers and pressure ulcers) for this vulnerable group of patients and a strong desire to further develop your community nursing skills and experience.

You will be required to work over a 7 day working week including weekends and be hard working, motivated, with excellent communication skills. You will be able to demonstrate knowledge and skills in holistic assessment, to demonstrate that you use your initiative and have a keen interest in working with this group of patients. You must hold a full and valid driving licence and have access to a vehicle.

You will support staff working at a band 3 and 4 level, along with students and apprentices.

This post is suitable for both newly qualified Nurses and experienced Nurses.



Job Purpose
To contribute in the delivery of high standards of health care to patients within their own homes, care homes, the travelling community and in clinics, by assessing, planning, implementing and evaluating treatments.

Key Areas of Responsibility

To assess, prescribe and deliver interventions for patients, for example with long term conditions, palliative care and rehabilitation needs, to achieve quality of life and independence where possible.
· To work within the integrated team to facilitate early discharge from hospital
· To work within the integrated team to prevent unnecessary admission to hospital
· To work with all health care professionals, and statutory/non statutory agencies to provide a seamless, integrated service to our service users.

The Nursing team is based in Chedgrave and consists of Nurses, Assistant Practitioners and Healthcare assistants. The Therapy team are based with the Nursing team and work very closely. They consist of Physiotherapists, Occupational Therapists and Assistant Practitioners.

This small team is part of a wider team with additional bases at Diss and Loddon, each covering their own areas although staff are expected to support neighbouring teams depending on caseload numbers.

Apply now to join an organisation that has been awarded an ‘Outstanding’ rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.

Clinical
The post holder will:
1. Assess, plan, implement and evaluate all aspects of patient care, and develop care plans, using clinical reasoning skills, that may need to be delivered from a range of options.
2. Following a holistic assessment, devise an individualised, evidence-based care programme for each patient, modifying it as required.
3. Assess patients’ holistic needs, communicating complex and sensitive information to patients and carers as to their assessment, diagnosis, prognosis and treatment plan.
4. Where there are barriers to understanding, such as hearing impairment, mental capacity impairment and other difficulties in comprehension, explanations require adjustments in order to gain understanding, consent and concordance.
5. Be required to use tact and persuasive skills in order to gain the patient’s cooperation in their care management plan.
6. Liaise with GPs, Social Services, inpatient teams, other allied health care
professionals and the voluntary sector to ensure identified needs are met and care co-ordinated appropriately.
7. Be aware of assistive technology and utilise where appropriate.
8. To participate in multi-disciplinary/multi-agency meetings as appropriate, e.g. Gold Standard Framework.
9. Ensure own caseload is planned and prioritised according to service targets and patient need.
10. Ensure patient held records are completed for each visit, and that SystmOne inputting is completed on a daily basis.
11. Demonstrate dexterity and co-ordination when using specialist equipment and fine tools, advanced sensory skills, manual and mobilising skills.
12. Contribute to the requisitioning of supplies and equipment through electronic ordering systems.
13. Ensure informed consent is obtained prior to initiating interventions.
14. Will be exposed to bodily fluids, infected material, blood products on a daily basis, therefore must utilise universal precautions and adhere to infection control policies.

Professional – the post holder will:
15. Actively contribute to multidisciplinary team meetings and other meetings where appropriate
16. Support all team members within the integrated team, respecting them, their roles and contributions
17. Be able to make own travel arrangements to patients’ homes, clinics, base and meetings etc as required
18. Be responsible for safe use and maintenance of equipment and supplies
19. Remain accountable for own professional actions as determined by the professional bodies
20. Provide advice/training to less experienced staff and supervise and support junior members of staff and students where appropriate; contributing to the induction process for new staff / students
21. Follow Trust policies, and local procedures, and use discretion in interpreting them according to the setting and circumstances
22. Comment on draft policies
23. Maintain own continued professional development
24. Ensure own workload is planned and prioritised
25. Be accountable for work delegated to others
26. Attend in-house training as required to develop current job role
27. Demonstrate leadership skills within own competence

Organisational – the post holder will:
28. Undertake mandatory training as required
29. Participate in a Personal Development Review process
30. Undertake Personal Development Plans for more junior staff members
31. Take part in clinical supervision as per Trust Policy
32. Be required to demonstrate own duties to students, new starters and/or less experienced staff
33. Provide mentorship for students undertaking pre/post registration course
34. Ensure absence reporting is undertaken as determined by Team Leader and Trust Policy
35. Contribute to clinical audit as required
36. Complete the staff survey as required
37. Complete risk assessments and incident forms as required


This advert closes on Sunday 22 Sep 2024

Proud member of the Disability Confident employer scheme

Doing Amazing Things Together

We’re all about possibilities. Are you?

Are you a night Owl?

Are you Patient, Empathetic and Friendly?

Become a Waking Night Support Worker

What matters to the people we support matters to us. It’s their life, their way.

We are looking for an imaginative and enthusiastic person to join our team supporting an individual in Norwich.

You will be working within their home, so it’s important you can connect, share interests and be interested.

Some people may like to stay up late and watch a film, listen to music with a hot chocolate, or enjoy a relaxing bath before going to bed. For others, they may be early risers and want your support to get up and ready for the day ahead, and so your role will be to provide responsive support during the night and early morning as required. For this role it is essential that you have experience supporting people with learning disabilities, autism and complex needs.

Your should be able to work the night shift times of 10pm-7am, this will include working some weekends.

So, if you enjoy building meaningful relationships and think you could plan, communicate and deliver support with and alongside people, then this is the place for you.

Ability to commute/relocate: To NR6 - You must be able to reliably commute for shift start times or plan to relocate before starting work (required)

Affinity Trust does not presently hold a Sponsorship Licence and while this status is reviewed regularly there is no present proposal to apply for such a Licence

Why Join Us?

What will we do?

We will train you in everything you need to be a great Support Worker. We will apply and pay for your enhanced DBS, and we have a mentorship scheme in place to provide support and guide you on your journey with us.

We provide a package of benefits that make it that bit easier to be your best and we can also support you to achieve a Level 2 diploma in Health and Social Care and pursue a career that takes on more responsibility.

We offer Wagestream - a money management app that gives you access to a percentage of your pay as you earn it, access to coaching, vouchers, discounts, cashback and more.

You will be entitled to annual leave with the ability to buy additional leave

Fully funded health cash plans giving you access to a 24 hour GP, money back on prescriptions, dental treatment, opticians and access to many more health benefits

What will you do?

Supporting people is really important and we also support people to make healthy lifestyle choices, assist with personal care and maintain their home in a way they feel safe and well, so you may be asked to support with some light household duties as well.

If you want to empower the people we support in Norwich to live the life they choose and you share our values… Apply to become a Waking Night Support Worker today.

Apply today

Ready to do things differently? Submit your application.

We’re committed to being Disability Confident and we guarantee to interview all applicants with a disability who meet the minimum criteria for the vacancy.

Please contact our recruitment team for further information: recruitment@affinitytrust.org.

Check out more opportunities on our careers page: https://www.affinitytrust.org/about-us/careers/job-search/

This advert may close early if the people we support find their new support worker or sufficient applicants are received

INDMP

Apply today

Ready to do things differently? Submit your application.

We’re committed to being Disability Confident and we guarantee to interview all applicants with a disability who meet the minimum criteria for the vacancy.

Please contact our recruitment team for further information: recruitment@affinitytrust.org.

Check out more opportunities on our careers page: https://www.affinitytrust.org/about-us/careers/job-search/

This advert may close early if the people we support find their new support worker or sufficient applicants are received

INDMP

Proud member of the Disability Confident employer scheme

Doing Amazing Things Together

We’re all about possibilities. Are you?

A great opportunity has arisen for a passionate, committed and enthusiastic Support Manager with a ‘can do ‘attitude to help build a strong community link for the people we support and our staff teams.

We are looking for an experienced support manager to join our teams accross Norfolk including Great Ellingham and Norwich supporting adults with learning disabilities to live their life their way.

What we do matters so we are looking for someone with a strong track record of sector based experience in a senior post. This role will be crucial in ensuring we can continue our goal of making a difference every day to those we support.

This is full time role and you will need to work flexibly as required and be prepared to take part in the out of hours On-call rota.

You must be a driver with access to your own vehicle.

Affinity Trust does not presently hold a Sponsorship Licence and while this status is reviewed regularly there is no present proposal to apply for such a Licence

Why Join Us?

What will we do?

We provide a package of benefits that make it that bit easier to be your best and we will apply and pay for your enhanced DBS.

We offer Wagestream - a money management app that gives you access to a percentage of your pay as you earn it, access to coaching, vouchers, discounts, cashback and more.

You will be entitled to annual leave with the ability to buy additional leave.

Fully funded health cash plans giving you access to a 24 hour GP, money back on prescriptions, dental treatment, opticians and access to many more health benefits.

What will you do?

As a Support Manager you will lead and manage your staff team to ensure that we are delivering high-quality, safe, and person-centred support to enable people we support to achieve great outcomes.

You will foster excellent working relationships amongst all teams’, families, professionals, referrers, and all other stakeholders.

Have the ability to drive continuous improvement in retention and the culture within the teams you oversee.

Willing to work flexibly according to the needs of the organisation. Having a regular presence in locations and responsible for providing on call support and assistance on a rota basis.

If you want to empower people to live the life they choose and you share our values… Apply today.

Apply today

Ready to do things differently? Submit your application.

We’re committed to being Disability Confident and we guarantee to interview all applicants with a disability who meet the minimum criteria for the vacancy.

Please contact our recruitment team for further information: recruitment@affinitytrust.org

Check out more opportunities on our careers page: https://www.affinitytrust.org/about-us/careers/job-search/

This advert may close early if the people we support find their new support worker or sufficient applicants are received

INDMP

Apply today

Ready to do things differently? Submit your application.

We’re committed to being Disability Confident and we guarantee to interview all applicants with a disability who meet the minimum criteria for the vacancy.

Please contact our recruitment team for further information: recruitment@affinitytrust.org

Check out more opportunities on our careers page: https://www.affinitytrust.org/about-us/careers/job-search/

This advert may close early if the people we support find their new support worker or sufficient applicants are received

INDMP

Proud member of the Disability Confident employer scheme

Clinical Responsibility Actively fulfil the role of the Associate Named Nurse as described in the Broadland Clinic protocol Supervise or assist service-users with personal hygiene requirements including bathing, washing and toileting, where required Fully conversant with the risk assessment and risk management care plans of each Service User Ensure that the statutory requirements of the Mental Health Act 1983 are observed and applied Work in accordance of HPFT and Broadland Clinic policies and procedures Maintain security at The Broadland Clinic, by adherence to all policies and procedures. Assist the Broadland Clinic team identify the security / risk behaviours of each individual service user As a team member support colleagues, and where necessary, ensure that they are aware of each individuals management program in relation to security / risk behaviours Assist the Team Manager in observing the security of the Broadland Clinic for breaches or potential compromises in the physical security of the clinic. Promote Service User empowerment in all aspects of their care Supervise or assist during meal times service users and to report any eating difficulties to registered staff Assist with occupational and rehabilitation therapies including sports, shopping and social activities when required, in support of registered staff Assist in admission procedures, transfers and discharge of service users including the safekeeping of relevant personal property. Assist in maintaining record charts such as nursing observation, fluid balance, weight, temperature, pulse and respirations Work in support of registered staff in all forms of group and individual therapy Undertake the escort of service users in wards, day hospitals and ambulances and to offer support and reassurance to service users as required Undertake escort duties to other hospitals as required. Prepare and tidy beds, personal lockers and bed areas of clients who are unable to care for their own possessions and to supervise those service users who are able to do so. Assist medical or registered nurses with diagnostic techniques this may include obtaining sample specimens and routine urine testing. Carry out observation of service users in accordance with the Nursing Observation Policy at The Broadland Clinic. Assist registered staff in the implementation of individual nursing care plans.

We are looking for an enthusiastic, self-motivated Supervisor to join our Childrens Single Point of Referral team for 12 months. Fixed term contract or a secondment will be considered.



This is a fast paced role that will involve the successful candidate being able to work as part of a team but also able to use their own initiative to problem solve and work independently when required.



The role will include administrative support duties such as answering telephone calls, referral management, report making and reviewing and being the first port of call for the Single Point of Referral Administrators.



You will have experience of undertaking a range of administrative duties and have excellent supervision and work coordination skills. You will need to be able to evidence a good solid background working in a busy office environment, preferably with experience of working in the NHS with an understanding of how administration plays a part in the 18-week referral to treatment pathway. The ability to work as part of a team in a busy office environment is essential and will be required to work proactively, have good numerical skills and be able to multi-task.



Being able to demonstrate excellent organisational and effective communication skills is also essential. Knowledge of SystmOne would be an advantage, but training can be provided for the successful candidate.

The post holder will be required to provide comprehensive and pro-active support to the Admin Team Lead ensuring the effective and efficient operation of the Childrens Single Point of Referral Office. This includes leading on all aspects of administrative and clerical duties, allocation and reallocation of work to the team, and all aspects of day-to-day staff supervision,including acting as first point of contact for staff concerns, performance management, undertaking staff induction and training, and ensuring staff are updated of any changes to the service.

This role requires excellent administrative, verbal, and written communication skills together with attention to detail and the ability to work both autonomously and as part of a team.

The post holder will be required to communicate formally and informally with a range of internal and external stakeholders, verbally and in writing, and this will require the ability tobe able to use a range of communication skills including empathy, persuasion, tact, negotiation and influencing.

To support the delivery of a high quality, safe and compassionate healthcare service

This is a full time position

Apply now to join an organisation that has been awarded an ‘Outstanding’ rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.
• Good benefits package including a minimum 27 days annual leave, plus Bank Holidays, increasing after 5 years and 10 years to a maximum of 33 days
• Opportunity to join the NHS pension scheme.
• Wellbeing support (gyms, free eyesight test, cycle to work scheme, wellbeing resources)
• Free parking at most sites
• Supportive positive culture that is Well-Led with regular supervision
• Comprehensive in house and external training programmes available
• NHS discounts and many more

Please note that applications are accepted by completion of our on-line application form. We cannot accept CV's.



Find out more about working for our organisation here:https://online.flippingbook.com/view/226719057/

Main Duties & Responsibilities

1

To independently manage, undertake and prioritise a variety of Single Point of Referral Office administrative and clerical duties and undertake other general office duties which follow standard processes with the occasional need to deviate. These include:


• Using a range of software programmes including SystmOne, Microsoft Word and Excel to produce, maintain and distribute documents, including adhoc and routine reports, which may include medical terminology and deal with matters of a complex and/or distressing nature.
• To receive and process referrals into the service, which may be urgent. To liaise with health professionals to triage, correctly process referrals and to employ effective waiting list management and appointment booking.
• Photocopying, scanning, emailing, distributing, filing and organising letters, reports and other documents.
• Researching appropriate websites, downloading and circulating documents, as requested.
• To anticipate and assess problems or issues, showing initiative and exercising independent judgement in resolving or actioning them.



2

To be responsible for the day-to-day supervision of The Single Point of Referral Office having oversight of the processes and work demands for all areas of the team, ensuring appropriate prioritisation of work to meet deadlines.



3

To directly supervise the staff in The Single Point of Referral Office on a daily basis. Including all aspects of first line management for the team and allocation of their work on a daily, weekly and monthly basis. This includes:



· Taking into account the experience, skills set and availability of staff, to allocate work to take into account changes in staff availability and the changing demands of the service

· To ensure that there is sufficient staffing cover over all services supported by The Single Point of Referral Office during the operating hours of 08:00 to 17:00, Monday to Friday

· To monitor and update the mandatory training for the team, ensure the staff remain compliant and to rectify any issues as required.

· To monitor sickness absence and to complete absence documentation, including return to work interviews and supporting staff who are absent from work.

· Deal with any work-related queries from staff on a daily basis taking the appropriate action as required.

· To act as a first point of contact for any staff concerns or issues. To undertake regular supervisions with all team members, dealing with any issues which may arise. Ensure that all supervisions are well documented, and any subsequent actions are completed.

· To assist the Admin Team Lead to create personalised training plans for all team members.

· To assist the Admin Team Lead with the induction, training, and ongoing supervision of new starters within the team



4

To ensure there are robust and effective systems in place to ensure excellent communication within the team and to regularly update staff of any changes to the service.



5

To receive and make telephone calls to patients, relatives, carers, and professionals which may be urgent and/or challenging.



6

To build effective working relationships with the Consultant Paediatricians, Paediatric Registrars, ADHD Nursing Team and other services which are supported by the Single Point of Referral Office.



7

To provide audits, data and statistics on a weekly basis or when requested. Monitoring service provision and performance identifying the effectiveness of service provision and identifying where improvements could be madeto promote an efficient, quality service e.g. weekly KPI report to ensure children are being seen in a timely manner.



8

The post holder will be required to support the Admin Team Lead in undertaking service improvement and development activities e.g. process mapping to ensure processes within the team are robust.



9

Create and design administrative processes and regularly review to ensure they meet the needs of the organisation and the patient.



10

To provide accurate, appropriate, and timely information about Trust services and non-clinical advice to patients, relatives and carers and if necessary.



11

To be a point of escalation for The Single Point of Referral Office for more complex matters or where deviation from standard operating procedures is being requested.



12

To provide guidance and advice on complex, sensitive and contentious referrals and complaints and related queries from both internal staff members, as well as members of the public in line with established processes. This will involve the analysis of the situation and using own judgements to determine the appropriate action. Ensuring any barriers to communication are overcome, particularly when individuals are upset or distressed, escalating to the to the Admin Team Lead when appropriate.



13

To communicate professionally and effectively with colleagues, stakeholders and service users at all levels, providing clear information and guidance, exercising tact and judgement in dealing with and resolving enquiries, taking accurate messages and ensuring these are actioned and/or passed to the relevant person in a timely manner.



14

To provide and receive contentious or sensitive information about difficult or complex matters and to respect confidentiality at all times. To exercise tact and diplomacy when communicating information to patients which may be distressing to the receiver or where there may be barriers to understanding.



15

To be responsible for the efficient use of office equipment and supplies, monitoring and maintaining stock levels, requisitioning and receipting goods and services on the NHS procurement system, PowerGate and carrying out research into goods and services as required.



16

To report maintenance, cleaning, health and safety and other site issues in line with current procedures keeping the line manager/site manager informed at all times. To undertake any other site and facilities duties as requested.



17

To implement policies for own work area and propose changes and to assist with the development of policies and documents for own work area.



18

Work is managed, and results/outcomes are assessed at agreed intervals.



19

Provide cover for the team and other departments, including reception, during periods of absence, as directed. This may require travelling to other sites.



20

It is the post holder’s responsibility to ensure that they have undertaken all mandatory training, in line with Trust policies and procedures.



21

To attend relevant meetings, including performance meetings for those services that are supported by The Single Point of Referral Office. These may be virtual or in person. This may require travelling to other sites.



22

When required, to track the patient’s journey, promote good working practices between disciplines and departments, to enable the services that are supported by The Single Point of Referral Office to meet waiting times and targets.




This advert closes on Sunday 15 Sep 2024

Proud member of the Disability Confident employer scheme

Animal Carer – Large Animal
Key Responsibilities:
- Feeding animals
- Cleaning and disinfecting animal accommodation
- Exercising and training animals
- Administering medication as instructed by the veterinarian
- Housekeeping duties around the farm, including managing donations
- Providing daily enrichment for animals
- Driving sanctuary vehicles to transport animals (a towing license is advantageous)
- Conducting routine animal behaviour monitoring and assessments, including record keeping
- Participating in fundraising initiatives and events
- Fostering and hand-rearing animals
- Performing other duties as required by the Farm Manager