Total 13 job vacancies by Anderson Recruitment Ltd

Exciting, permanent opportunity in Ross-on-Wye experienced and dynamic Customer Service Team Leader to drive a high-performing, customer-centric culture within the customer service teams for a company.

Reporting to one of the Operations Managers, this role is pivotal in enhancing customer satisfaction, optimising the customer journey, and aligning departmental goals with overall business objectives.
You will directly manage x4 Team Managers, each with their own teams of between 4 and 8 customer service staff.

Great opportunity to get your foot in the door of a nationally recognised company that offers great career routes and internal promotion is encouraged. They also have a wide range of staff perks including hybrid working, discounted gym memberships and more (detailed below).

Key Responsibilities
Team Development & Leadership:
 Mentor, motivate, and guide team managers to reach their full potential.
 Set and communicate objectives, KPIs, and SLAs aligned with company goals.
 Establish regular team meetings and 1:1s to ensure alignment and engagement.
 Address underperformance constructively and foster a positive team culture.
 Partner with the People/Culture functions of the business to identify and address development needs.
Customer Retention & Pre-Booking Strategy:
 Drive retention through sales and booking conversions.
 Collaborate on pricing strategy and oversee implementation.
 Lead the "oversell" strategy to manage booking adjustments efficiently.
 Work closely with Finance to improve payment collection and reduce active debt.
 Utilise Salesforce CRM to manage contact strategies and boost conversion rates.
Customer Service Strategy & Satisfaction:
 Serve as a role model in delivering high customer service standards.
 Analyse customer insights to improve the Net Promoter Score (NPS).
 Oversee pre-arrival feedback management, addressing complex complaints proactively.
 Partner with key departments (Sales, Marketing, Operations, IT, Finance) to streamline the customer journey.
 Lead the team’s approach to incident management, ensuring effective and prompt responses.

Key Attributes
- Previous track record of leading teams to meet targets and KPIs.
- Ability to motivate team and improve performance
- Demonstrated ability in planning, implementation, and success monitoring.
- Excellent time management skills.
- Experience in developing and executing sales and customer service strategies.
- Comfortable in a fast-paced environment.

Hours: Monday – Friday, 8:30am - 5pm (37.5h per week)

Salary: Up to £39,100 per annum + benefits including:

- 1 day pw working from home (flexibility for more WFH during quieter periods)
- Annual bonus.
- Generous maternity/paternity pay.
- Discounted gym memberships.
- EAP Programme.
- Day off for your birthday.
- Enhanced maternity.
- 25 days holiday PLUS bank holidays + annual leave purchase scheme.
- Birthday day off.
- Lots of career progression and training/development opportunities.

Please note: Peak busy periods throughout the year are April - July, and September- mid-October. Whilst annual leave is still granted during these times, the individual in this role will be expected to be mindful of booking extended leave during these periods.

Exciting, permanent opportunity in Ross-on-Wye experienced and dynamic Customer Service Team Leader to drive a high-performing, customer-centric culture within the customer service teams for a company.

Reporting to one of the Operations Managers, this role is pivotal in enhancing customer satisfaction, optimising the customer journey, and aligning departmental goals with overall business objectives.
You will directly manage x4 Team Managers, each with their own teams of between 4 and 8 customer service staff.

Great opportunity to get your foot in the door of a nationally recognised company that offers great career routes and internal promotion is encouraged. They also have a wide range of staff perks including hybrid working, discounted gym memberships and more (detailed below).

Key Responsibilities
Team Development & Leadership:
 Mentor, motivate, and guide team managers to reach their full potential.
 Set and communicate objectives, KPIs, and SLAs aligned with company goals.
 Establish regular team meetings and 1:1s to ensure alignment and engagement.
 Address underperformance constructively and foster a positive team culture.
 Partner with the People/Culture functions of the business to identify and address development needs.
Customer Retention & Pre-Booking Strategy:
 Drive retention through sales and booking conversions.
 Collaborate on pricing strategy and oversee implementation.
 Lead the "oversell" strategy to manage booking adjustments efficiently.
 Work closely with Finance to improve payment collection and reduce active debt.
 Utilise Salesforce CRM to manage contact strategies and boost conversion rates.
Customer Service Strategy & Satisfaction:
 Serve as a role model in delivering high customer service standards.
 Analyse customer insights to improve the Net Promoter Score (NPS).
 Oversee pre-arrival feedback management, addressing complex complaints proactively.
 Partner with key departments (Sales, Marketing, Operations, IT, Finance) to streamline the customer journey.
 Lead the team’s approach to incident management, ensuring effective and prompt responses.

Key Attributes
- Previous track record of leading teams to meet targets and KPIs.
- Ability to motivate team and improve performance
- Demonstrated ability in planning, implementation, and success monitoring.
- Excellent time management skills.
- Experience in developing and executing sales and customer service strategies.
- Comfortable in a fast-paced environment.

Hours: Monday – Friday, 8:30am - 5pm (37.5h per week)

Salary: Up to £39,100 per annum + benefits including:

- 1 day pw working from home (flexibility for more WFH during quieter periods)
- Annual bonus.
- Generous maternity/paternity pay.
- Discounted gym memberships.
- EAP Programme.
- Day off for your birthday.
- Enhanced maternity.
- 25 days holiday PLUS bank holidays + annual leave purchase scheme.
- Birthday day off.
- Lots of career progression and training/development opportunities.

Please note: Peak busy periods throughout the year are April - July, and September- mid-October. Whilst annual leave is still granted during these times, the individual in this role will be expected to be mindful of booking extended leave during these periods.

Exciting, permanent opportunity in Ross-on-Wye experienced and dynamic Customer Service Team Leader to drive a high-performing, customer-centric culture within the customer service teams for a company.

Reporting to one of the Operations Managers, this role is pivotal in enhancing customer satisfaction, optimising the customer journey, and aligning departmental goals with overall business objectives.
You will directly manage x4 Team Managers, each with their own teams of between 4 and 8 customer service staff.

Great opportunity to get your foot in the door of a nationally recognised company that offers great career routes and internal promotion is encouraged. They also have a wide range of staff perks including hybrid working, discounted gym memberships and more (detailed below).

Key Responsibilities
Team Development & Leadership:
 Mentor, motivate, and guide team managers to reach their full potential.
 Set and communicate objectives, KPIs, and SLAs aligned with company goals.
 Establish regular team meetings and 1:1s to ensure alignment and engagement.
 Address underperformance constructively and foster a positive team culture.
 Partner with the People/Culture functions of the business to identify and address development needs.
Customer Retention & Pre-Booking Strategy:
 Drive retention through sales and booking conversions.
 Collaborate on pricing strategy and oversee implementation.
 Lead the "oversell" strategy to manage booking adjustments efficiently.
 Work closely with Finance to improve payment collection and reduce active debt.
 Utilise Salesforce CRM to manage contact strategies and boost conversion rates.
Customer Service Strategy & Satisfaction:
 Serve as a role model in delivering high customer service standards.
 Analyse customer insights to improve the Net Promoter Score (NPS).
 Oversee pre-arrival feedback management, addressing complex complaints proactively.
 Partner with key departments (Sales, Marketing, Operations, IT, Finance) to streamline the customer journey.
 Lead the team’s approach to incident management, ensuring effective and prompt responses.

Key Attributes
- Previous track record of leading teams to meet targets and KPIs.
- Ability to motivate team and improve performance
- Demonstrated ability in planning, implementation, and success monitoring.
- Excellent time management skills.
- Experience in developing and executing sales and customer service strategies.
- Comfortable in a fast-paced environment.

Hours: Monday – Friday, 8:30am - 5pm (37.5h per week)

Salary: Up to £39,100 per annum + benefits including:

- 1 day pw working from home (flexibility for more WFH during quieter periods)
- Annual bonus.
- Generous maternity/paternity pay.
- Discounted gym memberships.
- EAP Programme.
- Day off for your birthday.
- Enhanced maternity.
- 25 days holiday PLUS bank holidays + annual leave purchase scheme.
- Birthday day off.
- Lots of career progression and training/development opportunities.

Please note: Peak busy periods throughout the year are April - July, and September- mid-October. Whilst annual leave is still granted during these times, the individual in this role will be expected to be mindful of booking extended leave during these periods.

Our excellent, growing client in Ross on Wye is looking for an experienced Purchase Ledger to join them full time, on an initial ongoing temporary basis, with the potential to go permanent for the right candidate.

This is an exciting time to join the company as they are growing rapidly, and offer lots of further development for their staff.

Working alongside multiple departments across the company to provide financial and administrative support. You will be responsible for tracking all payments and maintaining records to ensure accurate reconciliation of expenditures, invoices and payments.

Responsibilities
- Processing purchase invoices
- Supplier statement reconciliation (monthly)
- Preparation of payment summaries
- Processing BACS payments
- Resolving any relevant invoice queries by liaising with wider company departments and external suppliers

Key Experience
- Previous purchase ledger experience
- Excellent attention to detail and ability to spot discrepancies
- Proactive team player

Hours: Monday – Friday, flexible starting times- your choice of the following: 8am - 4:30pm / 8:30am – 5pm / 9am – 5:30pm

Salary: Up to £29,000 per annum + package including:

- 25 days holiday per annum plus bank holidays
- Free onsite parking
- Company sick pay scheme
- Company pension scheme
- Refer a friend scheme
- Internal employee incentives including an employee committee, employee of the month scheme and mental health / wellbeing campaigns
- Progression and development opportunities

Our excellent, growing client in Ross on Wye is looking for an experienced Purchase Ledger to join them full time, on an initial ongoing temporary basis, with the potential to go permanent for the right candidate.

This is an exciting time to join the company as they are growing rapidly, and offer lots of further development for their staff.

Working alongside multiple departments across the company to provide financial and administrative support. You will be responsible for tracking all payments and maintaining records to ensure accurate reconciliation of expenditures, invoices and payments.

Responsibilities
- Processing purchase invoices
- Supplier statement reconciliation (monthly)
- Preparation of payment summaries
- Processing BACS payments
- Resolving any relevant invoice queries by liaising with wider company departments and external suppliers

Key Experience
- Previous purchase ledger experience
- Excellent attention to detail and ability to spot discrepancies
- Proactive team player

Hours: Monday – Friday, flexible starting times- your choice of the following: 8am - 4:30pm / 8:30am – 5pm / 9am – 5:30pm

Salary: Up to £29,000 per annum + package including:

- 25 days holiday per annum plus bank holidays
- Free onsite parking
- Company sick pay scheme
- Company pension scheme
- Refer a friend scheme
- Internal employee incentives including an employee committee, employee of the month scheme and mental health / wellbeing campaigns
- Progression and development opportunities

Our excellent, growing client in Ross on Wye is looking for an experienced Accounts Payable individual to join them full time, on an initial ongoing temporary basis, with the potential to go permanent for the right candidate.

This is an exciting time to join the company as they are growing rapidly, and offer lots of further development for their staff.

Working alongside multiple departments across the company to provide financial and administrative support. You will be responsible for tracking all payments and maintaining records to ensure accurate reconciliation of expenditures, invoices and payments.

Responsibilities
- Processing purchase invoices
- Supplier statement reconciliation (monthly)
- Preparation of payment summaries
- Processing BACS payments
- Resolving any relevant invoice queries by liaising with wider company departments and external suppliers

Key Experience
- Previous purchase ledger experience
- Excellent attention to detail and ability to spot discrepancies
- Proactive team player

Hours: Monday – Friday, flexible starting times- your choice of the following: 8am - 4:30pm / 8:30am – 5pm / 9am – 5:30pm

Salary: Up to £29,000 per annum + package including:

- 25 days holiday per annum plus bank holidays
- Free onsite parking
- Company sick pay scheme
- Company pension scheme
- Refer a friend scheme
- Internal employee incentives including an employee committee, employee of the month scheme and mental health / wellbeing campaigns
- Progression and development opportunities

Our excellent, growing client in Ross-on-Wye is looking for an experienced Accounts Payable individual to join their team on a full time basis. This is an exciting time to join the company as they are growing rapidly, and offer lots of further development for their staff.

Working alongside multiple departments across the company to provide financial and administrative support. You will be responsible for tracking all payments and maintaining records to ensure accurate reconciliation of expenditures, invoices and payments.

Responsibilities
- Processing purchase invoices
- Supplier statement reconciliation (monthly)
- Preparation of payment summaries
- Processing BACS payments
- Resolving any relevant invoice queries by liaising with wider company departments and external suppliers

Key Experience
- Previous purchase ledger experience
- Excellent attention to detail and ability to spot discrepancies
- Proactive team player

Hours: Monday – Friday, flexible starting times- your choice of the following: 8am - 4:30pm / 8:30am – 5pm / 9am – 5:30pm

Salary: Up to £29,000 per annum + package including:

- 25 days holiday per annum plus bank holidays
- Free onsite parking
- Company sick pay scheme
- Company pension scheme
- Refer a friend scheme
- Internal employee incentives including an employee committee, employee of the month scheme and mental health / wellbeing campaigns
- Progression and development opportunities

Our client, a prestigious law firm, who have been providing their services for over 35 years are looking for committed team player to join their team on a full time, permanent basis from their newly opened office in the picturesque town of Stow-on-the-Wold.

As Residential Property Conveyancer you will manage a case load of residential property matters from start to finish. You must have experience of managing your own case load whilst being commercially astute to understand the importance of business target.

In return, our client offer a friendly and supportive environment.

Responsibilities:
-Manage a caseload of residential property matters from inception through to conclusion;
including, sales & purchase, re-mortgage, transfers of equity, new build, right to buy,
retirement, shared ownership schemes and lease extensions
-Process cases in a timely and cost effective manner
-Liaise directly with clients, estate agents and lenders
-Develop professional relationships, both with clients and Introducers
-Generate a fee income in line with agreed targets

Candidate Attributes:
-Proven experience in a similar position
-IT Literate
-Strong attention to detail and the ability to work to deadlines
-A team player with excellent communication skills and enthusiasm
-Organised and process-driven

Hours: Monday – Friday, 9am – 5pm

Salary: Competitive salary depending on experience + benefits including 33 days annual leave (inclusive of bank holidays), day off for your birthday, social events & monthly food from the firm, staff discounts of legal services, Health cash plan for workplace wellbeing, Pension Scheme and Employee referral bonus

Our excellent client in Ross-on-Wye is looking for a Customer Service Administrator to join their friendly, growing team on a full-time, permanent basis as they experience strong and steady growth.

No office experience required for this role, as full, thorough training and ongoing support in your role will be provided, as well as free parking, yearly salary increases, team social events and more!

Responsibilities
-Administration and paperwork
-Update office system with notes relating to queries and customers
-Keep system up to date with any new information and orders
-Taking and making phone calls when necessary
-Assisting with queries and answering effectively, directing elsewhere when appropriate
-Any other ad-hoc duties to support the business and team
-Identify and assess customers’ needs to achieve satisfaction

Key Attributes
-Team Player
-Good organisational skills
-PC literate
-Friendly and clear communicator

Hours: Monday – Friday, 8am – 4pm (1hr lunch)

Salary: £11.50 per hour starting salary (to rise after 6 months) plus company benefits including 25 days holiday on top of bank holidays.

Our excellent client in Ross-on-Wye is looking for a Customer Service Administrator to join their friendly, growing team on a full-time, permanent basis as they experience strong and steady growth.

No office experience required for this role, as full, thorough training and ongoing support in your role will be provided, as well as free parking, yearly salary increases, team social events and more!

Responsibilities
-Administration and paperwork
-Update office system with notes relating to queries and customers
-Keep system up to date with any new information and orders
-Taking and making phone calls when necessary
-Assisting with queries and answering effectively, directing elsewhere when appropriate
-Any other ad-hoc duties to support the business and team
-Identify and assess customers’ needs to achieve satisfaction

Key Attributes
-Team Player
-Good organisational skills
-PC literate
-Friendly and clear communicator

Hours: Monday – Friday, 8am – 4pm (1hr lunch)

Salary: £11.50 per hour starting salary (to rise after 6 months) plus company benefits including 25 days holiday on top of bank holidays.

Our fantastic client in Ross on Wye is currently looking for an Administrator to join their supportive and friendly team for 4 weeks, starting ASAP.

This is a great opportunity to gain further experience with a nationally recognised company with free parking that offer great career routes and internal promotion is encouraged.

No particular experience required as full, thorough training will be provided.

The work will involve contacting new starters pre-arrival to go through onboarding tasks and provide relevant information. Updating and amending records on a HR system and dealing with other administration tasks as required.
Key Attributes:
-Administration experience
-Attention to detail skills
-Reliable, team player
-Proactive approach

Hours: Monday – Friday, 9am – 5:30pm (working hours can be slightly flexible)

Salary: £11.44 per hour (wages paid weekly)

Our client who are family-owned business who are well established in their sector based at Frampton-on-Severn in Gloucester, are looking for a Company Admin Support to join their team on a full-time permanent basis.

This is a fantastic opportunity to work for a company who are dedicated in providing a personal service to their customers. Although they have grown considerably over the many years in business, they have not lost touch of their roots and continue to operate with family values at heart!

The successful candidate will play a key role in business, supporting the company by managing administrative tasks, ensuring smooth operations and contributing to the overall effectiveness of the sales and operations departments.

Responsibilities:
- Greeting and welcoming visitors
- Handle all mail in and out of the office
- Purchase and control stock orders of office supplies, PPE and cleaning materials
- Assist in daily office operations
- Process invoices ensuring the accounts department receive accurate and timely records
- Sort and file proof of deliveries
- Support company events, set up meeting rooms and arrange catering as required
- Assist in marketing activities, such as events, promotions and campaigns
- Monitor and action mailbox’s appropriately
- Take quotes and prepare documents for visiting customers and on the phone
- Collaborate with the transport department with quotes
- Enter and maintain data on the internal systems
- Deal with customer enquiries and provide information regarding products and services
- Process sales orders
- Follow up after sales interaction, address any concerns or issues ensuring customer satisfaction

Candidate Attributes:
- Previous office administration experience is essential
- The ability to plan, organise and prioritise your own workload and other tasks
- A reliable, determined, and flexible “hands on approach”
- Strong written and verbal communication and presentation skills
- Must hold a driving license due to company location

Hours - Monday – Friday - 8.30am - 5pm + 1 Saturday morning every 4 weeks, 8am-12pm

Salary - Up to £28,000 depending on experience + free onsite parking + company events + employee discount

Our fantastic client in Ross on Wye is entering a busy period and are now looking for a Finance Administrator to join their supportive and friendly Accounts Payable / Purchase Ledger area of the business on a 12-week contract starting in January.

This is a great opportunity to gain further experience with a nationally recognised company that offer great career routes and internal promotion is encouraged. They also have a wide range of staff perks including discounted gym memberships, free parking etc.

No particular experience required as full, thorough training will be provided. You may also be offered 1-2 days working from home per week following training.

Responsibilities:
-Process invoices in company system
-Reconcile statements
-General administration and ad-hoc office duties
-Deal with relevant telephone and email enquiries as necessary
-Verify bank details on internal system.

Key Attributes:
-Attention to detail skills
-Reliable, team player
-Proactive approach
-Fantastic communication skills
-Time management of a busy and varied workload

Hours: Monday – Friday: 37.5h pw

Salary: £11.28 per hour