Total 3,305 Manager level Human Resources job vacancies in Queens Park, North West London

Job description

Drive change and enhance leadership capability in a global, premium beverages company!

Senior HR Leadership opportunity, reporting to the MD!
Influence people leaders and shape the employee experience
Competitive salary free onsite parking and industry leading benefits!

Company
Our client is a globally recognised, family-owned premium spirits business with a strong presence in the Australian market. With over 130 years of history, the company is renowned for its commitment to quality, tradition, and innovation. In Australia, they operate with a lean but impactful team, driven by strong leadership and an ambition to become the best drinks company in the world. Theyre seeking a HR Manager to help drive a culture of performance and engagement to support the overarching ambition to the best in the market.
The Leaders
This role reports directly to the HR

... Click here to view more detail / apply for Human Resources Manager

Position (job title): Assistant Restaurant Manager
Reports to: Restaurant Manager
Responsible for: F&B Assistants, F&B Supervisors,
Hours of work: 40 hours

Benefits:

Apprenticeship and other development opportunities.
Gym and leisure use. May 2025
Share of gratuities.
Hospitality Rewards platform.
Employee Assistance Program.
Free meals on duty.
Refer a friend bonus.
Free golf for yourself and discounted for friends and family.
Uniform provided.
Food and Beverage Discount when dining at our Hotel of 20%

Main duties and purpose of the role:

Excellent communication skills with a passion for the highest quality of guest services!
Minimum of 1 years’ experience managing in a Food and beverage setting, with proven results.
Lead the department the Restaurant team in breakfast, lunch and dinner service whilst also overseeing room service and supporting other Food and Beverage operations
The ability to manage, motivate & delegate tasks to your team
Ensure Brand standards are followed as well as enhanced and developed.
To monitor stocks and ensure orders are places in a timely manner.
Effective time management and able to work under pressure in a fast pace environment.
To ensure the team is able to manage guest queries in a timely and efficient manner
To ensure cleaning schedules are in place and followed by the team
To ensure all relevant legislation and procedures in food safety and liquor licensing is followed by all the team at all times
To deputise for the Elements Restaurant Manager in their absence.

For more information please contact Rob on 07399357377

Proud member of the Disability Confident employer scheme

• Position: Hair Scalp Consultant / Manager
• Basic Salary: $3000-5000 + Commission
• Working Hours:
  Monday - Friday: 11am to 9pm
  Saturday, Sunday & PH: 10am to 6pm
  7 off days per month
• Working location: Orchard

Interested applicants can also send your resume to WA: +65 8827 8712 (Ms Lynne) and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

TAN LEE XIAN Reg No: R24123487

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Job Scopes

• Build rapport and establish effective relationship with customers
• Provide professional hair and scalp advises to customers
• Be accountable for Individual sales targets
• Collaborate with team members to achieve team sales targets
• Handle the required outlet administrative work

• Position: Automotive sales manager
• Working hours: 5 days, 9:30am - 6:30pm
• Salary: $4000 - $5000 + Commission
• Working Location: Macpherson

Interested applicants can also send your resume to WA: +65 8827 8712 (Ms Lynne) and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

TAN LEE XIAN Reg No: R24123487

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Job Responsibilities

• Lead, manage, and motivate a team of Salesmen to achieve sales targets.
• Establish clear sales goals and objectives for the team, ensuring alignment with the company's overall targets.
• Regularly assess the performance of salesmen, providing feedback, guidance, and support to help them achieve their targets.
• Provide training and development opportunities to salesmen to enhance their skills and improve sales performance.
• Achieve a monthly sales target of 30 new cars, with both new and used cars contributing to the goal.
• Oversee the management of sales leads, ensuring timely follow-up and conversion of leads into sales.
• Assist salesmen in negotiating deals and closing sales to meet or exceed sales targets.
• Manage the sales department's budget, ensuring expenses are controlled and financial targets are met.
• Prepare and present regular sales reports to senior management, highlighting performance against targets, trends, and areas for improvement.
• Conduct market research and analysis to identify opportunities, threats, and trends in the new and used car markets.

Requirements:

• Min 10 years in the relevant field is required
• Experienced in leadership and team management
• Proven track record in sales in the automotive industry
• Strong analytical skills to assess market trends, sales performance, and financial data.
• Possessing a valid Singapore driving license is preferred

Quality Team Leader
Quality Team Leader Salary: £40k-42k

*Please only apply if you have the permanent right to work in the UK, applications without this will be automatically rejected*

The Company
A well-established company renowned for manufacturing high-quality products across multiple industries. With decades of experience, this company takes immense pride in the precision and quality of its work. As a Quality Team Leader, you'll be working in a large, well-lit, and well-equipped machine shop that houses state-of-the-art machinery designed for producing components to extremely tight tolerances.

Quality Team Leader Responsibilities
The Quality and Inspection Team Leader will report to the QHSE Manager and play a key role in ensuring high-quality production processes and component delivery. Responsibilities include:

- Overseeing day-to-day operations of the Inspection and Quality department.
- Maintaining and improving customer and supplier relationships.
- Managing QA systems and processes.
- Scheduling work to meet production demands, including overtime.
- Monitoring and maintaining department KPIs.
- Leading, training, and developing the team through coaching and mentoring.
- Conducting inspections of components and assemblies.
- Leading technical discussions and collaborating with other departments.
- Ensuring compliance with company health and safety standards.

Essential Qualifications and Skills for the Quality Team Leader Role

- GCSEs in Maths and English (Grade C or above).
- Proven experience supervising teams in a fast-paced engineering environment.
- Strong understanding of CNC milling and turning principles, engineering drawings, and terminology.
- A Mechanical Inspection background.
- A history of inspecting CNC Milled or Turned components.
- Proficient in Microsoft Word and Excel.
- Excellent organisational and communication skills.

Desirable Qualifications and Skills for the Quality Team Leader Role

- HNC in Mechanical Engineering.
- Experience with CMMs (MCOSMOS) / vision measurement systems.


What Next?
Apply now or contact Hayden at Holt Engineering on 07955 081 482 for more information on the Quality Team Leader Position.

• Position: Inventory Planner Manager
• Working Location: East
• Working Hours: 8am - 6pm
• Working Days:5days
• Salary Range:$7,000 – $8,500

Interested applicants can also send your resume to WA: +65 8827 8712 (Ms Lynne) and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

TAN LEE XIAN Reg No: R24123487

The Supreme HR Advisory Pte Ltd EA No: 14C7279

KEY ROLE(S), RESPONSIBILITIES AND DUTIES

* Oversee inventory management; maximize stock turn through replenishment and stock transfer, as well as ensure inventory levels of product categories are controlled within the stock turn day given.

* Locate and reconcile any inventory discrepancies.

* Responsible to ensure overall cost effective and efficient methods of stock movement.

* Execute overall management direction to ensure product orders are sufficient and on time to cater for business activities.

* Constantly review and improve inventory control protocols and processes to ensure proper system is in place to support the work and to ensure adherence to supply chain inventory standards.

* Perform any other duties as assigned by Superior.

QUALIFICATIONS, SKILLS, KNOWLEDGE AND ABILITIES

Management experience in retail chain stores.

Experience in WMS ERP system

Hours: Mon to Thur (8.30am to 5.45pm) and Fri (8.30am to 5.15pm)

Salary: S$4500 - S$6000

Location: Nanyang Ave

Duration: 6 months maternity cover

Responsibilities:

HR Partnership

• Partner and engage stakeholders and employees in a proactive and consultative approach on a full spectrum of HR functions, including talent acquisition, performance management and development
• Provide professional advice on the interpretation of HR policies and procedures, employment legislation, performance management, recruitment and rewards strategies
• Partner with HR Centre of Excellence and relevant key stakeholders in the delivery of key HR projects such as performance management and promotional exercises
• Partner with the School Management in analyzing and identifying issues and providing recommendations on HR solutions.

HR Policies, Processes and Systems

• Initiate improvements to internal HR processes, systems and communications towards enhancing service experience.
• Educate People Managers and employees on policy/system changes and implications, as well as understand and gather their feedback and input.

Operational Excellence and Support on Faculty Affairs

• Engage in manpower planning and projection of faculty and work with Finance Business Partners and HODs on manpower projections, budget and costings.
• Establish clear understanding of the recruitment needs and work closely with the Shared Services team and hiring managers to hire the appropriate talent on a timely basis
• Plan and manage faculty re-appointment, post-retirement, re-employment, Promotion and Tenure (PT) and Educator & Practice Track Promotion Exercise (EPPE) for various faculty tracks
• Assist in planning and implementing faculty performance appraisal exercise
• Support in the conceptualization and implementation of faculty development initiatives
• Manage onboarding and off-boarding matters
• Provide support on disciplinary or grievances matters
• Drive key employee initiatives such as awards and welfare matters
• Any other duties as assigned

Requirements

• Degree with minimum 3 years of relevant HR working experience
• Good knowledge of Employment Act and Work Pass regulations
• Able to multi-task and prioritize effectively
• Outstanding attention to detail, follow-up and organizational skills
• Good communication skills both written and verbal
• Able to build and maintain effective interpersonal relationships at all levels; handle sensitive matters with tact and discretion, while building trust and upholding confidentiality
• Proficient in MS Office Applications (Word, PowerPoint, Excel)

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

https://go.persolkelly.com/job/apply/10159

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R22108817 Lin JingYuan

The successful candidate will lead a team in ensuring the delivery of efficient and effective day-to-day HR operations that are in compliance with HR policies and processes.

Team Management:

• Provide ongoing training and development opportunities to enhance team capabilities.
• Foster a positive and collaborative work environment.

Process Management & Continuous Improvement:

• Design, implement, and optimize HR shared service and adjunct operations processes to improve efficiency and effectiveness.
• Identify areas for improvement and implement initiatives to enhance service quality and efficiency.
• Ensure compliance with internal HR policies and Local Employment guidelines.
• Identify opportunities for process automation and leverage technology to streamline operations.
• Stay up-to-date on Workday features and best practices to ensure the HR processes remain current and efficient.

Customer Service & Service Delivery:

• Build strong relationships with internal stakeholders to understand their needs and provide good and efficient service.
• Respond promptly to inquiries and resolve HR-related issues in a timely and professional manner.
• Oversee the delivery of effective and efficient HR services for employee onboarding, contract renewal, retirement, and offboarding.

Additional Responsibilities:

• Oversee the timely and accurate processing of invoices, ensuring all necessary approvals are obtained.
• Actively engage in Workday-related discussions to contribute to system enhancements and modifications.
• Participate in organization and polytechnic sector projects and discussions.

Qualifications and Skills:

• At least (3) years in a supervisory or managerial HRM role
• Ability to work independently as well as a team-player
• Excellent communication and interpersonal skills
• Strong organizational and problem-solving skills
• Experience in a shared services environment
• Knowledge of common productivity tools to aid digitalization efforts, and Workday system would be good (but not a must)

Interested candidate please click on the following link to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R22111375 Chua Jie Lin

• Position: Inventory Planner Manager
• Working Location: East
• Working Hours: 8am - 6pm
• Working Days:5days
• Salary Range:$7,000 – $8,500

Interested applicants can also send your resume to WA: +65 8827 8712 (Ms Lynne) and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

TAN LEE XIAN Reg No: R24123487

The Supreme HR Advisory Pte Ltd EA No: 14C7279

KEY ROLE(S), RESPONSIBILITIES AND DUTIES

* Oversee inventory management; maximize stock turn through replenishment and stock transfer, as well as ensure inventory levels of product categories are controlled within the stock turn day given.

* Locate and reconcile any inventory discrepancies.

* Responsible to ensure overall cost effective and efficient methods of stock movement.

* Execute overall management direction to ensure product orders are sufficient and on time to cater for business activities.

* Constantly review and improve inventory control protocols and processes to ensure proper system is in place to support the work and to ensure adherence to supply chain inventory standards.

* Perform any other duties as assigned by Superior.

QUALIFICATIONS, SKILLS, KNOWLEDGE AND ABILITIES

Management experience in retail chain stores.

Experience in WMS ERP system

The successful candidate will lead a team in ensuring the delivery of efficient and effective day-to-day HR operations that are in compliance with HR policies and processes.

Team Management:

• Provide ongoing training and development opportunities to enhance team capabilities.
• Foster a positive and collaborative work environment.

Process Management & Continuous Improvement:

• Design, implement, and optimize HR shared service and adjunct operations processes to improve efficiency and effectiveness.
• Identify areas for improvement and implement initiatives to enhance service quality and efficiency.
• Ensure compliance with internal HR policies and Local Employment guidelines.
• Identify opportunities for process automation and leverage technology to streamline operations.
• Stay up-to-date on Workday features and best practices to ensure the HR processes remain current and efficient.

Customer Service & Service Delivery:

• Build strong relationships with internal stakeholders to understand their needs and provide good and efficient service.
• Respond promptly to inquiries and resolve HR-related issues in a timely and professional manner.
• Oversee the delivery of effective and efficient HR services for employee onboarding, contract renewal, retirement, and offboarding.

Additional Responsibilities:

• Oversee the timely and accurate processing of invoices, ensuring all necessary approvals are obtained.
• Actively engage in Workday-related discussions to contribute to system enhancements and modifications.
• Participate in organization and polytechnic sector projects and discussions.

Qualifications and Skills:

• At least (8) years of experience in HR, with at least (3) years in a supervisory or managerial role
• Ability to work independently as well as a team-player
• Excellent communication and interpersonal skills
• Strong organizational and problem-solving skills
• Experience in a shared services environment
• Knowledge of common productivity tools to aid digitalization efforts, and Workday system would be good (but not a must)

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

https://go.persolkelly.com/job/apply/10084

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R22108817 Lin JingYuan

Job description

Position Overview:

AI Talent is a leading company in the ICT industry, specializing in AI-driven solutions and technologies. We are seeking an experienced and highly skilled Senior ICT Project Manager to join our organization. As the Senior ICT Project Manager, you will be responsible for overseeing and managing complex ICT projects from initiation to completion, specifically within the AI domain. You will play a critical role in ensuring project success by effectively leading cross-functional teams, implementing efficient project management methodologies, and delivering high-quality results within budget and timeline constraints. The ideal candidate will possess exceptional leadership, communication, and problem-solving skills, with a proven track record of successfully managing large-scale projects in the AI field.

Responsibilities:

Lead and manage a team of project managers, ensuring effective collaboration, resource allocation, and overall project coordination within AI Talent.
Develop comprehensive project plans, including scope definition, timelines, budgets, resource allocation, and risk management strategies, tailored to AI-driven solutions.
Engage and communicate with project stakeholders, including clients, executives, team members, and external vendors, to ensure clear expectations, alignment, and effective decision-making throughout the AI project lifecycle.
Identify potential project risks specific to AI projects and develop proactive mitigation strategies. Monitor project risks and implement contingency plans as needed.
Oversee the execution of AI projects, monitor progress, and ensure adherence to project schedules and budgets. Proactively address any AI-specific issues or roadblocks that may hinder project success.
Ensure AI project deliverables meet high-quality standards and align with stakeholder expectations. Conduct regular reviews and implement corrective actions as necessary, leveraging AI Talent's expertise.
Facilitate effective communication and collaboration among AI project team members, stakeholders, and senior management. Provide regular AI project status updates, progress reports, and presentations.
Effectively manage changes in AI project scope, objectives, and priorities. Assess and communicate the impact of changes on project timelines, resources, and budgets within AI Talent.
Conduct comprehensive AI project evaluations upon completion to identify areas of improvement, best practices, and lessons learned specific to AI technologies. Share knowledge and implement process enhancements to optimize future AI project outcomes.
Mentor and coach AI project team members, fostering a culture of continuous learning and professional growth within AI Talent. Provide guidance, feedback, and performance evaluations to support individual and team development in the AI domain.

Requirements:

Bachelor's degree in a relevant field; advanced degree preferred.
Must have at least 2 years of proven experience as a Senior ICT Project Manager, successfully leading and delivering large-scale projects within scope, budget, and timeline constraints, specifically in the AI domain.
Strong knowledge and application of project management methodologies, tools, and best practices in AI projects.
Exceptional leadership skills with the ability to inspire and motivate cross-functional teams within AI Talent.
Excellent communication and interpersonal skills, with the ability to effectively interact with stakeholders at all levels within AI Talent.
Solid understanding of risk management, change management, and quality assurance principles within the AI field.
Analytical and problem-solving mindset, with the ability to anticipate and address AI project-related challenges.
Demonstrated ability to work in a fast-paced environment and manage multiple AI projects simultaneously.
Proficiency in project management software and collaboration tools.
Project management certifications (PMP, PRINCE2, Agile, etc.) are highly desirable.
Join AI Talent's dynamic team and contribute to the successful delivery of complex AI projects that drive organizational growth

Permanent Residents (PR), Australian / Citizens are eligible to apply Job Type: Full-time Salary: $120,000 to $160,000 per year + super.

Job Types: Full-time, Permanent

Salary: $120,000.00 – $160,000.00 per year

Benefits: Work from home

Schedule: 8-hour shift

Work Authorisation: Australia (Required)

Work Location: Hybrid remote in SYDNEY, NSW 2000

Your new company
You will be working for a global FMCG business with offices all over Europe, where you will be leading their UK Procurement division. This business puts sustainability at the forefront of all they do, from supporting farmers and ethical farming practices, to ensuring their products can be recycled as easily as possible.

Your new role
As a Senior Procurement Manager, you will manage one direct report, supporting them with day-to-day queries and their continuous professional development. You will focus on commercial and marketing categories, two areas that make up the vast bulk of the UK businesses spend. As the company goes through a step change in their approach to procurement, making it mandated, you will lead the charge in rolling this out across your stakeholder base. You will frequently engage with the CFO and wider marketing team to support this transition and will lead procurement of events, PR and Media agencies alongside POS production, social media etc.

What you'll need to succeed
You will need to be a seasoned procurement professional with a strong understanding of the marketing landscape and the various subcategories that would fall under your remit. You should be an expert communicator who can confidently influence and manage a diverse and international stakeholder base. People management experience is not a pre-requisite, but a desire and willingness to take this step is crucial. You should be able to commute to the Uxbridge office 3 days a week. A desire and ability to improve processes and effect change will be vital in allowing you to hit the ground running and make a real impact in this role.

What you'll get in return
You will receive a competitive base salary of up to £75,000 p/a, alongside a 12.5% bonus, 25 days' holiday and a wider benefits package. This role would also afford the opportunity to progress into a people management role, should this be your aim.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Human Resources Manager

Do you thrive on inspiring teams and driving results? If so, we want you to be part of our team as the Human Resources Manager at our stunning Park Plaza Westminster Bridge Hotel.

As our Human Resources manager, the friendly face of the 1023 bedrooms Park Plaza Westminster Bridge, you will create, support and lead by example by having a positive, open, and results-orientated mindset.

Why you'll love working for us:

• Discounted PPHE hotel rates (extends to the Radisson Hotel Group and family & friends)
• F&B discounts at our restaurants and bars (for your whole party)
• 2 wellness days meaning you start with 30 days of holiday per year (pro rata) including bank holidays, increasing with years of service
• Two free meals per day
• Access to 40% of your pay before payday through Wagestream
• Recommend a friend scheme - up to £750!
• Vitality at work scheme with great gym discounts & more
• Ride to Work scheme & free cycling lessons
• 24/7 employee assistance programme
• Benefit Hub - Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas
• Free dry cleaning for work uniform
• Annual Staff parties and events
• Company pension plan & award-winning training

Your key role responsibilities:

• Communication: Have strong interpersonal and influencing skills with a background in collaborating with a wide range of stakeholders
• Strategy: Support the General Manager to achieve the hotel's agreed People Plans, as measured in the People Management metrics
• Development: Support and coach HODs in engagement and employee relations. Work closely with department heads to nurture and develop talent
• Compliance & Policy: Ensure compliance with hotel Human Resources guidelines, policies and procedures, as well as employment law
• Flexibility: Dealing with multiple HR tasks at a time

About you:

• Proven HR Experience: Ideally in a hotel or hospitality setting
• Excellent Communication Skills: You'll be collaborating with a diverse range of stakeholders
• HR Expertise: Solid experience with Employee relations, Employment law, and best practices
• Passion for People: You live our core values: Trust, Respect, Teamwork, Enthusiasm, Commitment, and Care.

Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities that are perfectly complemented by award-winning restaurants and bars.

Park Plaza. Be part of it.

Your new company
A multi-generational family run property management business based in North Yorkshire requires an experienced asset manager to join their property team. With a mixed portfolio of commercial, retail and industrial units.

Your new role
In your new role, you will be office based apart when travelling to site. You will be part of the team managing the company's property portfolio. You will manage lettings, rent reviews, lease renewals and other landlord-tenant matters. You will work closely with the team to optimise asset performance, drive value, and ensure the successful development and delivery of an agreed asset management strategy. You will also play a key role in supporting and delivering development projects throughout the portfolio.

What you'll need to succeed
To succeed, you will need to demonstrate a previous track record of successful asset management of industrial, retail or commercial properties. You will need to be able to drive and be willing to travel to sites a couple of days a week. Excellent communication skills with the ability to engage with both blue chip businesses and smaller boutique business owners is essential to the role. Agile and solution focused are characteristics I would use to describe the successful individual.
What you'll get in return
In return, you will get a salary of circa £60,000 depending on your experience. Mileage is paid at 45p a mile for your first 10,000 miles. Holidays are 25 days plus bank holidays and pension is negotiable.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

IT Support Manager

Leeds / Manchester Office + Home working

Up to £50,000

Your new role

I am currently recruiting for an IT Support Manager for a legal firm to support the IT Helpdesk in both the Leeds and Manchester office. This role will take overall responsibility for delivering IT support services to the Manchester and Leeds offices to achieve clearly stated business goals and performance targets. Responsibilities will include all aspects of day-to- day management, involvement in firm-wide projects and co-ordinating with the teams in other offices to deliver a high standard of IT service consistently across the firm.

Responsibilities

Manage the day-to-day delivery of the IT service functions within the Leeds & Manchester offices and ensuring the effective deployment and usage of resources to the firm's users. Working with colleagues across the firm to ensure standards of service are maintained and consistent.

Establish and operate systems to monitor progress, capacity and performance of systems taking corrective action where standards are nearing pre-determined thresholds.

Recognise and actively seek ways to exploit IT to address complex business issues both of a standard and innovative nature.

Ensure the necessary processes and procedures are in place to maintain or recover the delivery of systems and services in the event of any physical, technical or environmental disaster or major disruption to normal service.

Represent the Firm at a high level, both externally and internally, formally and informally, to establish the IT support team as a credible business function.

Advise the Firm's users and management regarding the delivery, cost, availability and functionality of services and systems and develop an effective partnership with suppliers and users.

Be approachable and available to staff and colleagues alike.

Responsible for assigned technical development projects and ensuring these projects are completed within planned timescales and resource estimates.

In cooperation with the Director of IT and the IT services manager, be responsible for all aspects of managing the Manchester and Leeds IT support team including:

Training new and temporary staff by designing induction programmes and monitoring progress.

Ensuring adequate staff cover during holidays, sickness, lunch breaks and absence.

Conducting annual performance review meetings, ensuring staff are aware of the standard of work required and monitor performance, as required.

Training and developing staff to ensure they have the skills and knowledge to meet job and department objectives.

Attending any meetings or training sessions as required

Carrying out any further duties as required by the Director of IT or IT services manager

Experience needed

Previous knowledge of legal applications e.g. document management systems, customer relationship management systems, practice management systems, digital dictation and case / matter management

Excellent working knowledge and understanding of Microsoft operating systems, server and client, Microsoft 365, Intune (MDM)

Experience supporting modern workplace technologies such as AV and Room booking systems

Good understanding of user hardware (user devices - laptops, mobiles) and working styles

Previous supervisory experience and ability to delegate tasks effectively

Previous experience of performing a similar role in a comparable environment

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk