Total 63 Others level Information Technology job vacancies in HK-AIA Tower

Financial Oversight:

• Manage day-to-day accounting functions, including account reconciliation, accounts receivable, and accounts payable
• Ensure accurate posting of financial transactions in journals and verify the correctness of financial statements
• Manage the preparation of timely and accurate financial statements, ensuring compliance with industry-specific regulations and standards (IFRS, GAAP). including gross margin analysis, SKU profitability, and distribution cost analysis

Working Capital Management: 

• Oversee cash flow, receivables, and payables, especially in managing inventory and minimize days sales outstanding (DSO)

Data Management:

• Gather and analyze data from various departments to support financial decision-making
• Serve as a gatekeeper for financial processes, ensuring adherence to established protocols while remaining adaptable to changes

Tax Knowledge:

• Possess a solid understanding of tax regulations WHT 21, 23, 4(2), 25, VAT and implications related to accounting practices
• Assist in tax-related matters, ensuring compliance and optimizing tax efficiency

Compliance: 

• Ensure compliance with regulatory requirements specific to FMCG or distribution, including audits, tax regulations, and internal controls

Collaboration:

• Collaborate with cross-functional teams such as sales, marketing, and operations, and communicate financial insights to senior leadership

System & Process Improvement:

• Be a proactive problem-solver, able to navigate challenges with flexibility and creativity
• Implement and enhance financial systems and processes to increase operational efficiency, streamline distribution costs, and improve financial accuracy

1. Experienced as B2B sales 1-2 years
2. Project management skills, target and detail-oriented
3. Strong communication and presentation skills
4. Strong ability to build internal and external relationship
5. Ability to work in a fast-paced high pressure

Requirements : 

• Education Bachelor’s degree(S1) in any major
• Have Experience min 3 years as assistant manager (preferred)
• Proficiency in Microsoft Office, Excel, Power Point.
• Proficiency in Mandarin (Spoken and Written)
• Have a good communication skills
• Honest, disciplined and responsible
• Able to work both in a team and individually
• Must Having a Driving License (SIM A) active
• Placement in Kalimantan

Responsibilities :

• Assist in coordinating the activities of various teams or departements within the organization, has good communication and collaboration
• Support in organizing training sessions for staff members, facilitating professional development opportunities and monitoring employee performance 
• Analyze data, prepare reports, and present findings to the manager, providing insights that support decision making
• Collaborate with the manager to identify challenges or obstacles and develop effective solutions to address them. 
• Provide administrative assistance to manager, including scheduling meetings, managing calendars, handling correspondence and organizing documents. 
• Facilliate communication between different departments, teams, or stakeholder, ensuring information flow is smooth and effective 

Requirements :

1. Minimum Bachelor's degree in Human Resources, Psychology, Business Administration, or a related fields
2. Fluent Professional level Mandarin/Chinese Language is a must.
3. Strong understanding of all HR functions (organizational development, recruitment, administration, payroll), and General Affairs (GA), experienced in being HRGA at least 5 years
4. Experience in handling Recruitment, BPJS, Employment Contract etc.
5. In-depth knowledge of Indonesian labor laws and regulations (UU Cipta Kerja and Tenaga Kerja Manpower Regulation).
6. Experience with HRIS System and Tax PPH 21 Calculation
7. Knowledge of HR Functions (recruitment process, compensation and benefits, and training and development)
8. Able to work on multiple tasks and under pressure.
9. Hardworker person, energetic, discipline, honest and responsible.
10. Great analytical thinking, creative, detail oriented and well organized.
11. Work in fast and professional environment.
12. Can Join Immadiately

Job responsibilities : 

1. Develop and implement human resource strategies to support the company's long-term growth and success.

2. Lead recruitment efforts, ensuring the acquisition of top-tier talent 

3. Handle employee relations, performance management, and HR policies. 

4. Manage administrative tasks and ensure compliance with regulations.

5. Maintain and implement all human resources policies and procedures, including recruitment and training, salary management, social security benefits (BPJS health insurance and BPJS human insurance system updates), performance evaluation, and employee relations (signing PKWT/PKWTT employment contracts).

6. Provide human resource consultation and support to resolve employee issues and disputes.

7. Manage and maintain employee databases to ensure the accuracy and completeness of data.

8. Collaborate closely with department leaders and employees to determine human resource needs and develop corresponding human resource strategies.

9. Manage and supervise human resource budgets to ensure effective utilization of resources.

10. Understand with labor regulations in Indonesia (UU Cipta Kerja regulations).

Kualifikasi:

• Berusia maksimal 30 tahun
• Pendidikan minimal S1 semua jurusan.
• Berpengalaman di bidang SALES minimal 3 tahun
• Menguasai area Jabodetabek
• Siap bekerja sesuai dengan target
• Mampu bekerja baik secara individu maupun dalam tim
• Memiliki kemampuan komunikasi dan negosiasi yang baik 
• Menguasai penjualan melalui sosial media.
• Berpengalaman di bidang Retail Penjualan Sepeda Motor atau di bidang Smartphone
• Bersedia bekerja mobile dan sudah terbiasa bekerja di lapangan
• Dapat bergabung secepatnya

Tugas dan tanggung jawab:

• Melakukan penjualan produk
• Membuat penawaran harga dan proposal untuk pembukaan toko/dealer baru
• Menjangkau prospek customer potensial 
• Berkolaborasi dengan team untuk membangun ide dan rencana untuk setiap event yang akan dilaksanakan
• Mengkoordinasi dan memantau event yang sedang berjalan
• Bertanggung jawab atas perencanaan renovasi toko sampai selesai
• Merencanakan dan mengelola kegiatan pelatihan dan pengembangan secara menyeluruh untuk memastikan peningkatan penjualan tiap toko di setiap bulannya 
• Melakukan evaluasi pelatihan untuk menilai efektivitas kerja tim 
• Mencapai target hasil penjualan yang disepakati
• Melakukan peningkatan penjualan dengan metode promosi marketing terbaru 
• Bertanggung jawab atas target penjualan di setiap toko 
• Melakukan jaminan pelayanan terbaik

Responsible of plan, manage, and execute IT general activities especially in system and application development in company.

• Analyse and design software's requirements and specification
• Develop, test and evaluate new or existing system to produce system application
• Have programming skill: C languages, C++, Java, Javascript, .Net, AS400, and /or COBOL

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description

Responsibilities:

• Lead the mobile and web development practices by setting standards around how we work such as coding practices, architecture patterns, security, deployment, integration, testing and quality strategy
• Drive inner-sourcing practices within the organization.  Create a culture of collaboration where contribution is the default over consumption
• Promote components contribution and reusability, organize tech-talks and training, setup leaderboards and “gamify” the entire inner-sourcing practice to create stickiness
• Partner with stakeholders from all levels within the business, product, design and technology.  Build trust and empathy by aligning technology with business objectives
• Strategize framework adoption.  Campaign for consistency, reuse and standardization
• Create, maintain, and prioritize the product backlog for new features, enhancements, and fixes
• Set team goals. Be a motivator.  Maintain a hands-on engineering approach towards mentoring and up-skilling
• Continuously improve self and teams to keep pace with new and emerging trends in technology

Required skills:

• 10+ years professional development experience. Proven track record in delivering customer-centric applications
• Strong communication to collaborate with stakeholders in all levels – (business, product, design, and development)
• Expertise in Native Mobile Development – Java, Kotlin, Objective-C, Swift
• Obsessed about code-quality and test automation i.e. linting, unit testing, functional testing, visual testing, contract testing.
• Hands on experience in at least two of the following JavaScript frameworks
  • ReactJS
  • ANGULAR (1.x or >2)
  • VueJS
  • EmberJS
• Knowledge and experience with CI/CD tools – Bamboo, Jenkins etc
• Experience with micro-services, micro-front ends, cloud computing, APIs, relational and non-relational database 
• Ability to setup a team and define development processes from scratch
• Live and breathe Agile Practices throughout the Software Development Life Cycle
• Hands on experience with Extreme Programming (XP), TDD, and BDD
• Experience in Service Design, Product Design, UX Research, Customer Analytics a BIG plus

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.

직무 내용

Autodesk Inventor, Fusion 360, CAM 제품에 대한 기술적인 문제 해결, 솔루션, 지침을 제공하여 고객과 적극적으로 교류함으로써, 제품을 최대한 활용할 수 있도록 도와주는 기술 지원 전문가팀과 함께할 인재를 채용하고 있습니다.

• 문제를 해결하고 다른 사람을 돕는 것을 좋아하십니까?

• 고객 경험 증대에 대한 열정이 있습니까?

• Inventor, Fusion 360, CAM 또는 이에 상응하는 소프트웨어에 익숙하십니까?

기술 지원 팀에 속하며, 전화, 채팅, 웹, 온라인 포럼 및 기타 채널을 통해 보고된 고객 문제를 해결하는 중요한 역할을 합니다. 이 외에도, Autodesk 홈페이지에 기술 지원 문서 게시, 기술 관련 웨비나 계획 및 발표, 온라인 커뮤니티에서 Q&A 세션 호스팅, Autodesk University와 같은 회사 행사에서 발표할 수 있습니다.

상세 역할

• 채팅, 전화, 웹, 온라인 포럼 및 기타 방식을 통해 Autodesk에 보고된 고객 기술 문제 해결

• Autodesk 고객에게 제품 기능, 사용 등과 관련된 다양한 문제 및 질문에 대해 신속하고 친절하며 효율적인 지원을 제공

• 제품에 대한 문제를 조사하고 해결 방법을 제공하며 이에 대한 간결하고 명확한 기술 자료로 문서화

• 중요한 문제의 우선 처리 및 에스컬레이션 및 서비스 수준 규정 준수 모니터링

• 사례 관리 시스템에 지원 내역 문서화

• 고객 문제를 내부 팀으로 에스컬레이션

• 기술 지원 요청 사항 백로그를 적극적으로 관리

• 진행 상황에 대한 시기적절한 업데이트를 제공하여 고객 기대치를 관리

• 지식 기반 품질의 근본적인 개발 및 유지에 기여

• 제품 관리 및 제품 개발에 영향을 주어 제품 품질 향상

• 강력한 고객 관계를 구축하고 고객의 요구 사항에 대한 통찰력 확보

최소 자격

• 기계 공학, 산업 디자인 또는 이와 유사한 학사 학위

• 3년 이상의 업계 경험

• Inventor, Fusion 360, CAM (Autodesk FeatureCAM, PowerShape, PowerMill, PartMaker, HSMWorks 등) 사용 경험

• 고객 문제를 적극적으로 처리하는 능력, 문제 해결 및 문제를 해결 또는 완화하거나 필요한 경우 에스컬레이션하는 능력

• 고객 서비스, 문제 해결 및 분석 능력

• 팀 플레이어

• OS (Windows, Mac) 구성 및 트러블슈팅 능력

• 기본적인 영어 의사 소통 능력

• Simulation 소프트웨어 (Nastran, CFD 등) 사용 경험 (선택 사항)

이상적인 후보자

• 고객 중심: 고객과의 긴밀한 관계 구축 및 세부 사항에 대한 공감과 관심을 바탕으로 고객 중심의 솔루션 제공

• 명확한 의사 결정: 시기 적절하며 올바른 결정. 주어진 문제에 대한 정확한 판단, 작업의 우선 순위 정의, 세부 사항에 대한 주의를 통하여 적시에 솔루션 제공

• 책임감: 자신 및 다른 사람들이 책임감을 가지고 약속을 이행할 수 있도록 함

• 실행 지향: 긴박감, 높은 에너지 및 열정으로 새로운 기회와 어려운 도전에 도전

• 민첩한 학습자: 성공과 실패를 모두 학습 기회로 삼고, 새로운 문제를 다룰 때 실험을 통해 능동적으로 학습

• 팀 플레이어: 파트너십을 구축하고 다른 사람들과 협력하여 공유 목표를 달성

• 차이점에 대한 가치 부여: 다양한 관점과 문화가 조직에 가져다 주는 가치 인식

Position Overview

We are hiring a Technical Support Specialist to join our friendly team of tech enthusiasts assisting customers to get the best out of their Autodesk products. -someone to actively engage with Autodesk customers from the Manufacturing community by providing technical troubleshooting, solutions, and guidance for Inventor, Fusion 360, and CAM products.

• Do you enjoy solving problems and helping others?

• Are you passionate about customer experience?

• Are you familiar with Autodesk software like Inventor, Fusion 360, CAM, or equivalent software tools?

Then we would like to hear from you. Reporting to a Technical Support Manager, you are responsible for resolving customer issues reported to us via phone, chat, web, online forums, and other channels. In addition to reacting to customer issues, you will also engage in a variety of proactive support activities such as publishing technical articles in the Autodesk Support page, developing and presenting webinars, or presenting at company events like Autodesk University.

Responsibilities

• Resolve customer issues reported to Autodesk via chat, phone, web, online forums and other modalities

• Provide prompt, friendly, and efficient assistance to Autodesk customers on a variety of issues and questions related to product features, usage etc

• Research, verify, and document product issues, solution in short and clear articles for our Knowledge Base, or in our internal case management system

• Priority handling and escalation of critical issues and monitoring of service level compliance

• Document support interactions in a case management system

• Escalate customer issues to internal teams as required

• Actively manage personal backlog of support requests

• Manage customer expectations by providing timely updates on progress

• Contribute the fundamental development and maintenance of knowledge base quality

• Influence product management and product development to improve product quality

• Build strong customer relationships and gain insights into their needs

Minimum Qualifications

• Fluent in written and spoken Korean

• Bachelor's degree in mechanical engineering, industrial design, or similar

• 5 or more years of industry experience

• Experience with working with Korean customers

• Experience with Inventor, Fusion 360, CAM (Autodesk FeatureCAM, PowerShape, PowerMill, PartMaker, HSMWorks) or other tools

• Demonstrable capability to "own" the problem (customer issue), troubleshoot and ability to solve or mitigate the problem or escalate if needed

• Team player skills

• Customer service, troubleshooting, and analytical skills

• Experience with OS (Windows, Mac) configuration and troubleshooting

• Good written and verbal English communication skills

• Experience with Simulation tools such as Nastran or CFD (Optional)

The Ideal Candidate

• Customer-focused: Building strong customer relationships and delivering customer-centric solutions with empathy and attention to detail

• Decisive: Making good and timely decisions. Clarifying assignments, prioritizing work and attending to detail to ensure work is done in a timely and quality manner

• Accountable: Holding yourself and others accountable to meet commitments

• Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm

• A Nimble Learner: Actively learning through experimentation when tackling new problems, using both successes and failures as learning opportunities

• A Team Player: Building partnerships and working collaboratively with others to meet shared objectives

• Valuing Differences: Recognizing the value that different perspectives and cultures bring to an organization

#LI-KC1

Learn More

About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Salary transparency

Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

Are you an existing contractor or consultant with Autodesk?

Please search for open jobs and apply internally (not on this external site).

Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

Not ready to apply? Join our Talent Community to get relevant job alerts straight to your inbox.

Why Ciena:

· We are big proponents of life-work integration and provide the flexibility and tools to make it a reality with remote work and potentially, part-time work.

· We believe an inclusive, diverse and barrier-free work environment makes for empowered and committed employees.

· We recognize the importance of well-being and offer programs and benefits to support and sustain the mental and physical health of our employees and their families and offer a variety of paid family leave programs.

· We are committed to employee development, offering tuition reimbursement and a variety of in-house learning and mentorship opportunities.

· We know that financial security is important. We offer competitive salaries and incentive programs, RSU’s (job level specific) and an employee share option purchase program.

· We realize time away to recharge is non-negotiable. We offer flexible paid time off!

· Great work deserves recognition. We have a robust recognition program, with ongoing and enhanced awards for exemplary performance.

How You will Contribute:

Join our highly experienced team of engineers delivering: ​

• Next Generation Packet Optical Transport Solutions

• Next Generation Routing and Switching Solution

• Hybrid Layer 0/1/2 switching (OTN/Packet)

• Data Driven North Bound Open Interfaces – YANG/NETCONF/gRPC/REST.

• Solutions enabling Wireless, 5G, SDN, NFV and Virtualized oriented networks.

• Participate in all stages of software development, including requirements analysis, design, implementation, test, and maintenance.

• Detailed design of various features related to Ciena's Packet Optical Portfolio.

• Troubleshoot hardware and software issues and work with hardware, software and verification engineers to identify the root cause and implement solutions.

• Identify root cause, debug & deliver robust timely fixes.

• Provide basic status reporting for own work or that of a small team.

• You are expected to mentor junior engineers and guide them to success.

What Does Ciena Expect of You?

• · Initiative – You’re a self-starter who works with limited direction and is committed to delivering against aggressive deadlines.

• · Agility – you are readily able to make key decisions and manage competing and ever-changing account priorities and largely driven by the product development lifecycle.

• · Communication expertise – the ability to influence and tailor your message and ideas in both English and French to the audience to ensure understanding and consensus.

• · The flexibility to work independently and as part of a broader team – you thrive in a multi-disciplinary team environment, but are comfortable working independently as required.

• · Relationship builder – with a proven ability to influence, you’re able to get work done through others.

• · A commitment to innovation – you keep abreast of the market and competitive developments and are always keen to formulate new ideas and problem solve.

The Must Haves:

• Expertise in OTN Transport, DWDM, Switching, Control Plane technologies, Automation Development using TCL/Python. Exposure to photonics/DWDM, NMS and packet technologies would be a plus.

• Ability to understand customers’ needs, expectations, and perspective. Knowledge of Transport Network Design of Telecom Service Providers and Content Provider Networks, and experience of working with R&D team on product defects in Customer Networks.

• Bachelors or Masters in Electronics Engineering, Computer Science, or Optical Communications with 8+ years of relevant experience of system test in telecommunications domain

• Excellent “C/C++” programming skills with strong debugging and trouble shooting skills.

• Exposure to Network drivers, Sockets, Linux, VxWorks

직무 내용

Autodesk Media & Entertainment (M&E) 제품에 대한 기술적인 문제 해결, 솔루션, 지침을 제공하여 고객과 적극적으로 교류함으로써, 제품을 최대한 활용할 수 있도록 도와주는 기술 지원 전문가팀과 함께할 인재를 채용하고 있습니다.

• 문제를 해결하고 다른 사람을 돕는 것을 좋아하십니까?

• 고객 경험 증대에 대한 열정이 있습니까?

• 3ds Max, Maya, Arnold, ShotGrid, Alias, VRED 또는 이에 상응하는 소프트웨어에 익숙하십니까?

기술 지원 팀에 속하며, 전화, 채팅, 웹, 온라인 포럼 및 기타 채널을 통해 보고된 고객 문제를 해결하는 중요한 역할을 합니다. 이 외에도, Autodesk 홈페이지에 기술 지원 문서 게시, 기술 관련 웨비나 계획 및 발표, 온라인 커뮤니티에서 Q&A 세션 호스팅, Autodesk University와 같은 회사 행사에서 발표할 수 있습니다.

상세 역할

• 채팅, 전화, 웹, 온라인 포럼 및 기타 방식을 통해 Autodesk에 보고된 고객 기술 문제 해결

• Autodesk 고객에게 제품 기능, 사용 등과 관련된 다양한 문제 및 질문에 대해 신속하고 친절하며 효율적인 지원을 제공

• 제품에 대한 문제를 조사하고 해결 방법을 제공하며 이에 대한 간결하고 명확한 기술 자료로 문서화

• 중요한 문제의 우선 처리 및 에스컬레이션 및 서비스 수준 규정 준수 모니터링

• 사례 관리 시스템에 지원 내역 문서화

• 고객 문제를 내부 팀으로 에스컬레이션

• 기술 지원 요청 사항 백로그를 적극적으로 관리

• 진행 상황에 대한 시기적절한 업데이트를 제공하여 고객 기대치를 관리

• 지식 기반 품질의 근본적인 개발 및 유지에 기여

• 제품 관리 및 제품 개발에 영향을 주어 제품 품질 향상

• 강력한 고객 관계를 구축하고 고객의 요구 사항에 대한 통찰력 확보

최소 자격

• Film, VFX, Animation, Game, 산업 디자인 또는 이와 유사한 학사 학위

• 5년 이상의 업계 경험

• 3ds Max, Maya, Arnold, ShotGrid, Alias, VRED 또는 관련 소프트웨어 사용 경험

• 고객 문제를 적극적으로 처리하는 능력, 문제 해결 및 문제를 해결 또는 완화하거나 필요한 경우 에스컬레이션하는 능

• 고객 서비스, 문제 해결 및 분석 능력

• 팀 플레이어

• OS (Windows, Mac), Computer Network 구성 및 트러블슈팅 능력

• 기본적인 영어 의사 소통 능력

이상적인 후보자

• 고객 중심: 고객과의 긴밀한 관계 구축 및 세부 사항에 대한 공감과 관심을 바탕으로 고객 중심의 솔루션 제공

• 명확한 의사 결정: 시기 적절하며 올바른 결정. 주어진 문제에 대한 정확한 판단, 작업의 우선 순위 정의, 세부 사항에 대한 주의를 통하여 적시에 솔루션 제공

• 책임감: 자신 및 다른 사람들이 책임감을 가지고 약속을 이행할 수 있도록 함

• 실행 지향: 긴박감, 높은 에너지 및 열정으로 새로운 기회와 어려운 도전에 도전

• 민첩한 학습자: 성공과 실패를 모두 학습 기회로 삼고, 새로운 문제를 다룰 때 실험을 통해 능동적으로 학습

• 팀 플레이어: 파트너십을 구축하고 다른 사람들과 협력하여 공유 목표를 달성

• 차이점에 대한 가치 부여: 다양한 관점과 문화가 조직에 가져다 주는 가치 인식

Position Overview

We are hiring a Technical Support Specialist to join our friendly team of tech enthusiasts assisting customers to get the best out of their Autodesk products. -someone to actively engage with Autodesk customers from the Manufacturing community by providing technical troubleshooting, solutions, and guidance for Media & Entertainment (M&E) products.

• Do you enjoy solving problems and helping others?

• Are you passionate about customer experience?

• Are you familiar with Autodesk software like 3ds Max, Maya, ShotGrid, Alias, VRED or equivalent software tools?

Then we would like to hear from you. Reporting to a Technical Support Manager, you are responsible for resolving customer issues reported to us via phone, chat, web, online forums, and other channels. In addition to reacting to customer issues, you will also engage in a variety of proactive support activities such as publishing technical articles in the Autodesk Support page, developing and presenting webinars, or presenting at company events like Autodesk University.

Responsibilities

• Resolve customer issues reported to Autodesk via chat, phone, web, online forums and other modalities

• Provide prompt, friendly, and efficient assistance to Autodesk customers on a variety of issues and questions related to product features, usage et

• Research, verify, and document product issues, solution in short and clear articles for our Knowledge Base, or in our internal case management system

• Priority handling and escalation of critical issues and monitoring of service level compliance

• Document support interactions in a case management system

• Escalate customer issues to internal teams as required

• Actively manage personal backlog of support requests

• Manage customer expectations by providing timely updates on progress

• Contribute the fundamental development and maintenance of knowledge base quality

• Influence product management and product development to improve product quality

• Build strong customer relationships and gain insights into their needs

Minimum Qualifications

• Fluent in written and spoken Korean

• Bachelor's degree in Film, VFX, Animation, Game, industrial design, or similar

• 5 or more years of industry experience

• Experience with working with Korean customers

• Experience with 3ds Max, Maya, Arnold, ShotGrid, Alias, VRED or similar tools

• Demonstrable capability to "own" the problem (customer issue), troubleshoot and ability to solve or mitigate the problem or escalate if needed

• Team player skills

• Customer service, troubleshooting, and analytical skills

• Experience with OS (Windows, Mac) configuration and troubleshooting

• Good written and verbal English communication skills

The Ideal Candidate

• Customer-focused: Building strong customer relationships and delivering customer-centric solutions with empathy and attention to detail

• Decisive: Making good and timely decisions. Clarifying assignments, prioritizing work and attending to detail to ensure work is done in a timely and quality manner

• Accountable: Holding yourself and others accountable to meet commitments

• Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm

• A Nimble Learner: Actively learning through experimentation when tackling new problems, using both successes and failures as learning opportunities

• A Team Player: Building partnerships and working collaboratively with others to meet shared objectives

• Valuing Differences: Recognizing the value that different perspectives and cultures bring to an organization

 
#LI-KC1

Learn More

About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Salary transparency

Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

Are you an existing contractor or consultant with Autodesk?

Please search for open jobs and apply internally (not on this external site).

Job Description

Wealth Risk Process and Technology Oversight Director

We are looking for an experienced, energetic leader who will be responsible for oversight of risk process execution/ technology initiatives for Wealth risk management. 

The ideal candidate will have extensive experience in Private Bank/Wealth Management, specifically across risk management/risk systems/operations, with respected subjected matter expertise (SME), great interpersonal skills and ability to provide credible challenge.

Team/Role Overview

USPB (US Personal Banking) Risk CAO (Credit risk Officer) organization provides a global focus for risk management strategy and execution oversight for compliance with Citi Policies and Regulatory requirements, and driving Strong Risk Management - for USPB Risk, Wealth Risk and Legacy Franchises/Banking & International Retail Risk Management. 

The Wealth Risk Process and Technology Oversight Director role is critical to wealth strong risk management and  reports to Managing Director of Risk Process Digitization and Technology Execution, in USPB Risk CAO organization. 

The Wealth business is anticipating unprecedented business growth on a global scale amongst ultra-high net worth clients in the next decade and plans to develop new products and services to clients. The role offers a unique opportunity for a motivated risk/tech leader to contribute to Wealth business’ progress to strong risk management. 

What you’ll do

• • Serve as senior risk/tech expert and change leader to understand, guide and oversee process/tech centric initiatives in Wealth Path to Strong Plan
  • Identify, manage and escalate dependences/issues stemming from wealth business being a “bank within a bank” – with multiple retail, wholesale, counterparty, fiduciary and investment products risk requirements, and complex client aggregation needs.
  • Partner with first and second line SMEs for

o timely resolution of issues adequacy of compensating controls and

o well managed progress towards a clear & aligned tech program roadmap

• • Ensure process design, technology/business architecture and execution change proposals are

o appropriately vetted,

o fit for purpose and

o that risk requirements for managing the portfolio and attendant risks and controls are not compromised through the target state journey.

• • Lead independent assessments and targeted deep dives of prioritized risk processes and systems to

o  validate compliance to defined policies and requirements, and

o  identify gaps/concerns that warrant further management attention

• • Partner with USPB/Wealth Risk Data Oversight Director to review global data concerns and confirm materiality/impact to key wealth risk processes
  • Work closely with Wealth Risk Reporting leads, Business/Technology Leads and USPB Risk CAO shared analytics teams to improve digitization, data quality, timeliness and coverage of key management reports. Manage a direct team of six and partner with larger shared services organization to deliver on responsibilities.
  • Role also supports Wealth CRO and Wealth Risk Management with

o risk staffing & Senior Credit Officer capacity assessments,

o product program governance including coordination with Wealth-New Activities Committee.

What we’ll need from you

• • Bachelor's degree required; MBA or related Masters Degree preferred
  • Advanced understanding of credit risk management and regulatory risk reporting, with private client product knowledge, systems/process re0engineering and investments management a plus
  • Effective negotiation and credible challenge skills, at all levels of management.
  • Proactive and 'no surprises' approach in communicating issues and strength in sustaining independent views.

What we can offer you

By joining Citi London, you will be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), with a competitive base salary, and enjoy additional benefits including:

• • Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure
  • A discretional annual performance related bonus
  • Private medical insurance
  • Employee Assistance Programs
  • Pension Plan
  • Paid Parental Leave
  • Special discounts for employees, family, and friends

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

-------------------------------------------------

Job Family Group:

-------------------------------------------------

Job Family:

------------------------------------------------------

Time Type:

------------------------------------------------------

Primary Location:

------------------------------------------------------

Primary Location Salary Range:

------------------------------------------------------

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

Do meaningful work with us. Every day.

At Amplify Health, we’re looking for individuals with ambition, resilience and passion for healthcare, insurance, wellness  and digital technology. As a fast-growing business with the ambition of making people and communities across Asia healthier, we have exciting career opportunities available to help us achieve our vision.

Roles and Responsibilities:

• Lead all mobile application development, including the code base for the entire mobile application front-end
• Recruit other great, innovative front-end and full-stack engineers
• Work with proven, multi-exit successful Product Managers and UI/UX Designers to add to and create an awesome user experience
• Take an active role in product conception and design
• Architect and engineer clean solutions to UX flows and components for cross-platform app development with React Native or Flutter, for both Android and iOS platform
• Establish and nurture conceptual feedback channels with visual design and backend teams
• Maintain a high level of code quality
• Integrate the best practice of the mobile development (Android & iOS) into automation tools as part of the SDLC (Agile adapted) practice with DevOps & Automated Testing
• Provide technical leadership to senior technical leads and vendor leads to ensure best practices are adhered to for maximum reuse across the company
• Work closely with UX designers and co-create solutions that are easy to implement, scalable, yet engaging for our customers
• Create and manage a governance best practice to maintain the quality and security of code across all the local BUs
• Measure, collaborate and lift capability within AH, work closely with development teams to ensure the components/ screens produced are readily consumable in implementation
• Work closely with offsite teams to ensure that implementation of the components/screens will produce desired UI solutions
• Work closely with security and DevOps teams to ensure the delivery of secure and stable applications
• Work within the existing framework but always suggest improvements in how we work, and choice of platforms/technologies
• Stay informed and in tune with the latest methodologies, best practices, trends in the web/app development
• Must communicate regularly with the other project stakeholders, BU project members, technical leads and enterprise architecture team members, aligning the Application Architecture with the Business, Integration, Security and Infrastructure/architectures
• Work with the Vendors, BUs IT teams, technical leads and architects on assigned local initiatives and ensure Group standards are followed through engagement

Minimum Requirements:

• Experience leading agile development teams, also excellent record in recruiting like-minded full stack engineering talent
• Ever shipped multiple applications on the Apple App Store and Google Play Store that has received positive consumer feedback & adoption
• Ability to lead agile development practices
• Ability to work in various team sizes that could scale to a team of ten plus developers across various disciplines
• Ability to provide leadership to development teams
• Prior work in a high-paced, high-energy Startup Culture
• Bachelor's degree or 4+ years professional experience
• Given this leadership role, prefer local candidates.  However, AH is open to the ideal candidate in a remote location provided ability to work Pacific Time hours
• Minimum 5+ years React Native, 1+ year Flutter experience and shows proactivity in constantly upskilling and learning other similar cross-platform frameworks with capability to support current Android/iOS apps
• Must be organized, able to work with minimal supervision, flexible to switch between different projects, and manage your own time well
• Able to think strategically and develop scalable solutions
• Able to look at issues from customer and business perspectives in addition to technology perspective
• Experience collaborating with designers within a customer-centric design process and a passion for building amazing user-facing products
• Experience managing/partnering with other engineers, including offsite teams, in launching products at large scale

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

Software DevOps Engineering


CANDIDATES THAT WOULD IMPRESS US

PROFILE:

You graduated with a Master of Engineering or Computer Science or in University, and you have proven experience in Agile or DevOps team
You enjoy working within an Agile team and being plunged into a challenging environment, requiring reactivity and resourcefulness
You want to handle your application from A to Z – from its development to its incident management, going through automated testing, automated deployment, live monitoring and KPIs tracking
You foster continuous improvement
You share a compelling vision.

COMPETENCIES:

Knowledge of DevOps, digital stack and Cloud Platforms (IaaS, PaaS, SaaS…).
Knowledge of Networking, Cybersecurity basics & privacy on 21st century applications.
Sound knowledge of containers development and orchestration (Docker, Helm, Kubernetes).
You are familiar with automation and industrialization methods (programming languages, scripting [Go, Python, Bash] and CI/CDD (Continuous Integration / Continuous Delivery and Deployment) pipelines (Gitlab pipelines, Github actions…), and possibly in defining your infrastructure as code using technologies like Terraform or Ansible
You know how to run an application: monitoring, alerting & incident management (Prometheus, Grafana, ELK…)

LIFE AS A THALES SOFTWARE DEVOPS ENGINEERING ROLE

As a Software DevOps Engineering Role within Thales, you will:

Participate to your teams’ daily meetings and recurring events
Regularly deliver and deploy increments of your applications and present them to the project’s stakeholders
Develop and maintain CI/CDD pipelines
Ensure your applications are running in their nominal conditions and set-up the right threshold for your application’s alerts accordingly
Monitor how the new features are used by the end-users
React fast in case of a production issue, analyze the root cause and ensure it does not happen again (continuous improvement)
Spend time with your team mates to share and grow all together on the latest technologies

YOUR CAREER AT THALES

Future opportunities will allow you to discover other domains or sites. You will be able to evolve and grow your competencies in different areas:

Room and attention to personal development
Build your talents in another domain of Thales Group, discovering new products, new customers, new country or go to a more complex Solution
Choose between a technical expertise or a leadership path
Build an international career within a leading Engineering Group

Position Overview

We are hiring a Technical Support Specialist to join our friendly team of tech enthusiasts assisting customers to get the best out of their Autodesk products.

Do you enjoy solving problems and helping others? Are you passionate about customer experience? Are you familiar with Autodesk product family? Then we would like to hear from you!

Reporting to a Technical Support Manager, you are responsible for resolving customer issues reported to us via phone, chat, web, online forums, and other channels. In addition to reacting to customer issues, you may also engage in a variety of proactive support activities, developing and presenting webinars, hosting Q&A sessions on our online communities, and publishing technical articles in the Autodesk Support site.

Responsibilities

Resolve customer issues reported to Autodesk via chat, phone, web, online forums and other channels using Japanese language

• Help customer to solve their Autodesk product installation, configuration and licensing issues
• Provide prompt, friendly and efficient assistance to Autodesk customers on a variety of issues and questions related to product features, usage etc.,
• Research, verify, and document product issues and its solution in short and clear articles for our Knowledge Base, or in our internal case management system
• Priority handling and escalation of critical issues and monitoring of service level compliance
• Document support interactions in a company-wide case management system
• Escalate customer issues to internal teams as required
• Actively manage personal backlog of support requests
• Manage customer expectations by providing timely updates on progress

Minimum Qualifications

Bachelor's degree in computer science, mechanical engineering, architecture, construction, civil engineering, or similar

• Competent knowledge about Windows and network system. Understand of Linux system is a plus
• Demonstrable capability to "own" the problem (customer issue), troubleshoot and ability to solve or mitigate the problem or escalate if needed
• Demonstrable strong customer service, troubleshooting, and analytical skills
• Exceptional team player skills
• Strong written and verbal Japanese communication skills. N1 certification of JLPT is a plus. Also, additional language skills are advantageous.
• You build strong customer relationships and gain insights into their needs
• You identify opportunities that benefit our customers and build and deliver solutions to meet their expectations
• Proven ability to be flexible and learn quickly in a fast environment

ポジション概要

オートデスク製品の最大限の利用をお客様にサポートする、テクニカルサポートスペシャリストを募集しています。 問題解決と他人を助けることが好きですか？ カスタマーエクスペリエンスに情熱を持っていますか？ オートデスク製品ファミリーに詳しいですか？ ぜひ、あなたからの連絡をお待ちしています！

テクニカルサポートマネージャーに報告する役割は、電話、チャット、ウェブ、オンラインフォーラム、その他のチャネルで報告された顧客の問題を解決することです。顧客の問題に対応するだけでなく、ウェビナーの開発とプレゼンテーション、オンラインコミュニティでのQ&Aセッションの開催、オートデスク サポートサイトでの技術記事の公開など、さまざまな積極的なサポート活動にも携わることができます。

業務内容

• チャット、電話、Web、オンラインフォーラム、その他のチャネルを通じてオートデスクに報告された顧客の問題を日本語で解決する
• オートデスク製品のインストール、設定、ライセンスに関するお客様の問題解決を支援する
• 製品の機能、使用方法などに関するさまざまな問題や質問について、オートデスクのお客様に迅速、親切、効率的なサポートを提供する、
• 製品の問題とその解決策を調査、検証し、ナレッジベースや社内ケース管理システムに簡潔でわかりやすい記事として文書化する。
• 重要な問題の優先的な処理とエスカレーション、およびサービスレベルの遵守の監視
• 全社的なケース管理システムでサポートとのやり取りを文書化する
• 必要に応じて、お客様の問題を社内チームにエスカレーションする
• サポート依頼の個人バックログを積極的に管理する
• 進捗状況をタイムリーに報告し、お客様の期待を管理する

資格要件

• コンピュータサイエンス、機械工学、建築学、建設学、土木工学、または同等の学位
• Windowsおよびネットワークシステムに関する知識があること。 Linuxシステムの理解があれば尚可
• 問題（顧客の問題）を「自ら」解決し、トラブルシューティングを行い、問題を解決または軽減する能力を有すること
• 強力なカスタマーサービス、トラブルシューティング、分析スキル
• 卓越したチームプレーヤースキル
• 日本語での文書および口頭でのコミュニケーションスキル 日本語能力試験のN1資格があれば尚可。また、その他の言語スキルもあれば尚可。
• 顧客との強い信頼関係を築き、顧客のニーズを把握することができる
• 顧客にとって有益な機会を特定し、顧客の期待に応えるソリューションを構築し、提供することができる
• 迅速な環境において、柔軟な対応と迅速な学習ができる方

#LI-POST

Learn More

About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Salary transparency

Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

Are you an existing contractor or consultant with Autodesk?

Please search for open jobs and apply internally (not on this external site).