College of Science & Engineering
James Watt School of Engineering

Technical Services Manager – Electrical & Electronic Workshop Services
Vacancy Reference: 158971
Grade/Pay Scale: UofG Grade 8, £49,280 - £56,921 per annum

The University of Glasgow has been changing the world for more than 572 years. Today, we are one of the world's top 100 universities and ranked 13th in the world in the Times Higher Education (THE) World Impact Rankings 2023, demonstrating that we are not only one of the best universities in the United Kingdom, but one of the best universities for the world. Our people have always been at the forefront of innovation, and our past achievements inspire our current world changers.

Technical Services Managers in the College of Science and Engineering have a critical function in the delivery of an effective and efficient service to support research, learning and teaching. They play a key role in co-ordinating and overseeing all aspects of delivering the specialist service to a diverse research/teaching community. The postholder provides strategic and operational technical leadership to both research and teaching staff, technicians and students, operating in a specialist competence area, identifying issues, generating ideas and management solutions to improve these services.

The Technical Services Manager for the Electrical and Electronic Workshop Services is part of the Workshop and Teaching Technical Services group in the College of Science and Engineering Technical Services function. The postholder leads and manages a team of currently 12 specialists across several technical areas, with roles ranging from grade 2 (Modern Apprentices) to grade 7 (highly skilled specialist).

The Electrical and Electronic workshop services team offers extensive technical knowledge and experience in designing and operating complex electronics and mechatronic equipment/apparatus to create unique and bespoke electrical and electronic products. The team are also extensively involved with supporting undergraduate electronic teaching labs.

This role reports to the Head of Technical Services – Workshops and Teaching Labs Services and has responsibility to the Directors of Research and Directors of Learning & Teaching to support the development and delivery of Schools strategies and business needs.

This post is full time (35 hours per week) and offered on an open ended (permanent) basis. Relocation assistance will be provided where appropriate.

Proud member of the Disability Confident employer scheme

Do you want to work for a company, that passionately cares about its colleagues, stakeholders and the planet?
Would you like to have some amazing benefits such as a virtual GP service, fantastic pension scheme and a starting holiday entitlement of 26 days plus bank holidays?
​Do you need a new challenge that not only helps you to develop your skills, but is integral to the community?
Did we mention, there is no evening or Sunday working too?!
Our managers lead from the front and takes their colleagues and customers on an amazing journey!
Do you have excellent customer service skills, innovative ideas and are dynamic by nature?
If this is you, read on!

As a Mobile Assistant Manager, you will perform the role of an Assistant Manager across various retail stores in the Edinburgh area. This role requires flexibility to ensure consistency and excellence across our shops.

As the Assistant Manager you will be supporting our teams in the day to day running of all areas of the business.

This is a very 'hands on' role and you will be expected to respond to queries raised by customers, head office and the team. On a regular basis you will have the responsibility for opening and closing of out stores and donation centres and be involved in the ongoing recruitment and training of volunteers and staff.

All key responsibilities and desirable skills can be found on the Job Description when you apply.

If you :

Are resilient, supportive, caring, hands on and enthusiastic
Possess a positive attitude in delivering exceptional customer service
Want to make a positive change
Take pride in everything that you do in order to maintain the high standards that we promise to our colleagues, stakeholders and ourselves
Are adaptable; able to think on your feet
Have a passion for developing people
Have a keen interest in the environment and sustainability
Have an engaging personality, the desire to succeed and be the best you can be

THEN SALVATION ARMY TRADING COMPANY LTD WANTS YOU!

See what some of our colleagues say about us:

'Working at SATCoL is an incredibly rewarding experience. The organisation’s commitment to making a positive impact in communities, paired with the supportive and inclusive work environment, makes every day truly fulfilling.' – LF, Donation Centre Manager

'SATCoL are caring and thoughtful. Always get great support and I am very proud to be part of this company.' – KB, Shop Manager

'Working for Salvation Army Trading Company has been an incredibly rewarding work experience. Not only do I get to contribute to a noble cause by supporting their humanitarian efforts, but I also get to be a part of an inspired, dedicated and supportive employer that's making a real difference in people's lives.' - GT, Sales Assistant/Driver

We are an equal opportunities employer and welcome applications from all sectors. Please be aware that this advert may close sooner than the closing date in extreme circumstances.

Grade UE09 - £61,198 - £75,498 per annum
Information Services Group - EDINA
Full time - 35 hours per week
Open ended contract (Permanent)

An exciting opportunity to join EDINA’s management team with responsibility for the management of EDINA’s software and data engineering team. This is a full-time, open-ended position based in central Edinburgh. The role is hybrid, you will report to the Director of Edinburgh and will be on campus a minimum of one day per week.

What the job involves:

Leading the Technical Operations team of software and data engineers, with overall HR responsibility for hiring, coaching and talent management;
Allocate engineering resources ensuring technical skills are in place to deliver EDINA’s projects and services;
Work with EDINA Head of Services to understand service roadmap priorities, plan and ensure delivery of prioritised developments;
Contribute to strategic aims of EDINA as a member of management team, with key responsibility for Technical Operations section;
Ownership of strategies for core business systems e.g. CRM/Help Desk/incident management, business continuity planning, information security;
Manage and have oversight of hardware, application software, middleware and performance of EDINA’s subscription services.

A bit about you:

You will have considerable experience of managing technical teams ensuring development of skills and knowledge and business-driven resource allocation;
You will have good people skills able to communicate with technical and non-technical audiences;
You will be strongly technical, ideally with experience of software development;
You will be experienced in technical product development and product diversification;
You will have a passion for identifying and putting into effect relevant business and development processes.

College of Science & Engineering
School of Computing Science

Software Development Service Assistant Manager (2 positions)
Vacancy Reference: 154049
Salary: UofG Grade 6, £32,332 - £36,024 per annum

The University of Glasgow has been changing the world for more than 572 years. Today, we are one of the world's top 100 universities and ranked 13th in the world in the Times Higher Education (THE) World Impact Rankings 2023, demonstrating that we are not only one of the best universities in the United Kingdom, but one of the best universities for the world. Our people have always been at the forefront of innovation, and our past achievements inspire our current world changers.

The Glasgow University Software Service (GUSS) is a facility within the School of Computing Science that provides software development capability for customers across the University and real world software development experience to students working within the GUSS as software development interns.

The successful candidates will be responsible for supporting the Service Software Engineering Manager in supervising the conduct of on-going software development efforts undertaken within the service and mediating the interaction between student developers and their customers. They will also actively seek out and establish new software projects through advertising and engagement with business units and other initiatives across the University.

The postholders will report and be responsible to the Service Software Engineering Manager and the Academic Lead for the GUSS within the School of Computing Science.

These posts are full time (35 hours per week) and fixed term for up to 12 months in the first instance.

Please Note: If you are a current employee of the University of Glasgow, please be advised that the University would consider an internal secondment opportunity for this post. University of Glasgow applicants should seek clearance for release for internal secondment from their line manager before making a formal application.

Proud member of the Disability Confident employer scheme

Deputy Head of Education Technology at the University of Strathclyde:

The University of Strathclyde is seeking a dynamic and experienced Deputy Head of Education Technology to join Education Enhancement and manage highly motivated multidisciplinary team in delivering our Digital Learning and Teaching ecosystem (Myplace). Reporting to the Head of Education Technology, you will play a critical role in operational management, team leadership, and the development of the Myplace (Moodle) digital teaching and learning platform. This position requires expertise in education technology, learning design, and systems thinking, along with a proven track record in successful delivery of technology-based educational enhancement projects.

In this role, you will manage the Myplace support service, oversee complex digital education projects, and provide specialist advice on learning design and technology. You will also deputise for the Head of Education Technology in various committees and project meetings, ensuring effective delivery of strategic objectives and fostering strong relationships with internal and external stakeholders. The ideal candidate will have excellent communication and people management skills, a proactive approach to problem-solving, and the ability to work both independently and as part of a team. This is an exciting opportunity to contribute to the university's strategic education priorities and enhance the digital learning experience for students and staff alike.

Education Enhancement: https://youtu.be/sNg_gVJVVw8?si=9LAquTkHWLisH5bs

Proud member of the Disability Confident employer scheme

Head of Information, Technical and Technology Services
College of Arts, Humanities and Social Sciences / Edinburgh College of Art
UE Grade 09: £61,198 to £75,498 per annum
Open ended: permanent
Full time: 35 hours per week

The Opportunity

This is a key professional service leadership and management role in a unique and dynamic environment that brings together the academic rigor of an ancient and world-leading university with the creative and innovative excellence of one of the longest-established art schools in the UK.

ITTS brings together all aspects of Information Technology, Technology Enhanced Learning and Technical Services for learning, teaching and research. It recognises the strong interdependencies between these areas, critical to the success of Edinburgh College of Art and the Edinburgh Futures Institute.

The role will have responsibility for driving the operational delivery and strategic development and managing significant change in the School’s information, technical and technology learning and research service activities, ensuring alignment with School and University strategic priorities. The post holder is responsible and accountable for high quality, customer focussed and responsive service delivery and for further developing and sustaining a dynamic, enthusiastic and above all customer-focused team in support of information, technical and technology activities.

The job is open ended (permanent) and full-time (35 hours per week) however we are open to considering flexible working patterns and hybrid working that combines a mix of remote (within the UK) and regular weekly on-campus working.


Your skills and attributes for success:

Leadership experience working with and influencing senior management, with demonstrable ability to lead, motivate and develop staff and inspire a customer focussed and positive performance culture
Experience managing and developing a significant team and services or number of teams and services including managing teams through significant change
Demonstrable experience of developing innovative solutions and contributing to strategic planning; demonstrable experience of budget management and deployment
Strong client handling skills and customer service management (ideally using ITIL methodology)
Demonstrable understanding of the relationship between learning design and technical services provision for learning and teaching
Good knowledge of project management techniques and methodologies identified through previous experience or professional qualifications
Can demonstrate engagement at a strategic level with EDI principles, committed to working in a supportive and open environment and ability to work as a role model for inclusion and respect.

Technical Facilities Manager Home Based with travel to multiple Client sitesSalary: £49,000 - £51,000 & range of excellent employee benefitsMonday – Friday only
Sodexo has a great opportunity for a Technical Facilities Manager to join our established team working with our clients based in Scotland.
Joining our team at their large distillery site, you will manage the delivery of hard services to a cluster of Client sites throughout Scotland, ensuring outstanding service delivery while meeting or exceeding Sodexo Service Line Agreements and act as operational interface between client & Account Management to build solid relationships.
Ensuring services are delivered to highest standard across a cluster of sites with service excellence as standard, you will work alongside the Account Support Managers to evaluate financial performance and control & improve financial performance.
Responsible for the full compliance with all statutory and mandatory PPMs, you will oversee the management of statutory duties, including Legionella and Asbestos management.
Working in an environment that fosters innovation and supports your professional growth, this is a real chance for you to become a valued member of our team, where you can act with purpose and thrive in your own way.
About You Experience and knowledge requirement for this role:

• 5+ years’ experience of working in a Facilities Management environment with Hard Service responsibility
• Self-starter with strong project management and Facilities experience
• Strong technical background
• Ability to manage multiple workload and shifting priorities
• Experience working within a fast paced, high-pressure environment
• IT Skills: MS Office, Outlook, CAFM (Maximo), Web based contractor portals
• Excellent communication skills
• Willingness to travel is essential to the role

Qualifications required:IOSH, NEEBOSH, Trade Certification or Technical Qualifications, Legionella/ Asbestos awareness/qualifications
What we offerWorking with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you.
In addition, we offer:

• Flexible and dynamic work environment
• Competitive compensation
• Wide range of Employee benefits
• Access to ongoing training and development programs
• Countless opportunities to grow within the company
• Up to 10% Annual performance-based bonus
• £1,300 Annual Flex Fund
• Car Allowance

Ready to be part of something greater?
Apply today!

Department/Unit:

Neonatal ICU-B4

Work Shift:

Day (United States of America)

Seeking a full time day shift Assistant Nurse Manager in the Neonatal ICU to join the leadership team. One weekend/month minimum. NICU Charge nurse experience strongly preferred.

Hourly range: $38.54 - $63.60

Job Description

Thank you for your interest in Albany Medical Center!​

Albany Medical is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:

Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

Department/Unit:

HBD - Medicine Cardiology

Work Shift:

Day (United States of America)

Salary Range: Min $28.99/hr - Max $38.34/hr

This position provides overall administrative management of a variety of business-related functions, strategic planning, budget development and cost center management under the direction of the Practice Administrator. Provides hands-on leadership for all aspects of patient relations, staffing, marketing, insurance, and financial activities to ensure their successful management. Works closely with the practice Administrator, Practice Coordinator(s), Nurse Manager, Nurse Supervisor and the Division/Department heads to establish and maintain an efficient, cohesive and productive work team within the entire department and to help the practice achieve the institutional mission of high-quality provision of care for patients.

REQUIREMENTS AND PREFERENCES:

                      

A Bachelor’s degree is required, Master’s degree preferred.

Proven management skills with a minimum of three to five years of experience working in a management capacity in a medical office or clinical setting.

• Must project a professional image, set an example of excellence, and earn the confidence of others.  Must have pristine verbal and written communication skills and have experience in and a desire to deal professionally with the public.  Exceptional interpersonal and relationship-building skills are required.
• Must possess a high level of critical and ethical thinking/behavior and be able to deal with difficult situations with a high level of emotional intelligence.
• Understand principals of quality management and be able to lead and facilitate groups of individuals that emphasizes quality, continuous improvement, and high performance.
• Must project a professional image, possess strong confidentiality skills, and can quickly earn the confidence of others.  Must always maintain a “patient comes first” attitude.
• Self-motivation, swift learning ability and a “can-do,” optimistic attitude is imperative.
• An excellent working knowledge of personal computers, word-processing and spreadsheet software (such as the Microsoft Suite) is required as well as excellent keyboarding skills.  Experience with medical recordkeeping and billing system is strongly preferred.
• Must have analytical financial skills, be able to prepare spreadsheets, analyze budgets and interpret information and data.
• Ability to be a proactive and effective problem solver.
• Must be always HIPAA compliant.
• Must be willing to complete Albany Med Management Development Programs and any other committee or meeting responsibility as assigned.

ACCOUNTABILITIES:

Human Resources

• Develop a superior workforce including:
  • Process all necessary recruitment paperwork
  • Interviewing and hiring
  • Onboarding including scheduling HR, physicals, credentialing paperwork, orientation and 3-3-3 initiative
• Create staff training to develop Practice Coordinator skillsets
• Monthly Rounding with direct reports
• Prepare performance reviews for any direct reports
• Develop and maintain employee’s annual goals
• Develop leadership skills of direct reports
• Implementation of corrective action and performance improvement plans
• Ensures compliance with all existing governmental and labor legal and government reporting requirements including any related to the Equal Employment Opportunity (EEO), the Americans with Disabilities Act (ADA), Employee Retirement Income Security Act (ERISA), the Department of Labor, worker compensation, the Occupational Safety and Health Administration (OSHA), and so forth
  • Prepares information requested or required for compliance with laws
  • Protects the interests of employees and the company in accordance with company Human Resources policies and governmental laws and regulations
• Directly supervises all coordinator staff and/or administrative and clinical support staff in absence of a coordinator.
• Acts as an information resource for administrative questions in close cooperation with Administrator.
• Maintains effective communication with staff in all levels in a timely and effective manner.
• Monitors all time performance and pay practices and systems for effectiveness and cost containment.
• Regularly review and make recommendations to Administrator for updated employee job descriptions and (re)allocation of job duties.        
• Ensure all policies and procedures of the institution are followed operationally.
• Monitor and notify credentialed staff when licenses/credentials are up for renewal.
• Develop and maintain employee’s annual goals, and coach, mentor and encourage employee achievement of those goals.
• Prepare annual performance review for any direct reports. Review and collaborate other APRs requested by management.
• Develop staff incentive programs to maintain and/or increase staff morale and reduce turnover.
• Handle any employee issues or grievances.
• Manage payroll and benefits for staff
  • Collect and prepare bi-weekly payroll
  • Update employee’s PL time biweekly
  • Coordinate annual benefit meetings with staff
  • Coordinate the initiation and termination of employee benefits when necessary (health insurance, disability, 401K, etc.)
  • Complete all new hire and termination paperwork timely
• Monitor and intercede with any issues regarding the staff schedule for all departments and sites and authorizes and denies overtime when necessary.
• Coordinate, facilitate and document staff meetings and ensure institutional and departmental information and initiatives are shared consistently and effectively. Monitors staff for compliance.

Financials and Metrics

• Assists Administrator as requested during budget preparation and manages the overall operating budget for the Division.
• Investigates discrepancies and significant changes in monthly income and expenses.  Reports discrepancies to the Administrator.
• Monitors staff performance through consistent measurement. Recommends opportunity for improvement, initiates training and/or corrective actions, focused on the importance of maximizing results.
• Ensures proper invoicing and tracking of receivables and payments to vendors.
• Responsible for Accounts Payable and accurate record keeping of expenses.
• Maintain excellent communication on billing matters between the division and billing departments.
• Assess the needs in collaboration with staff for annual expenses.  Evaluates and negotiates with vendors in conjunction with the Administrator to procure capital equipment, processes purchase orders and coordinates installation and servicing.

Operations

• Audit performance of sites for compliance with standards, policies, and procedures.
• Ensure completion of stoplight report and tasks through completion, management, or delegation.
• Reviews and maintains OSHA and MSDS compliance manuals
• Ensure compliance with all The Joint Commission non-clinical and any other governing regulatory authority.
• Serves as a resource to the Practice Coordinator for facilities management for the practice of including any repairs, service contracts for equipment and the inventory of all capital equipment and audits for completion.
• Maintains optimal physical environment for the Division and reports any unsafe conditions, inoperative equipment, or other adverse conditions to Administrator

Patient Satisfaction

• Manage elevated patient grievances and coordinate service recovery efforts when needed.
• Ensure fiscal and operational activities are performed in such a manner that they are aligned patient satisfaction.

Management Support and Other Tasks   

• Assists Practice Administrator in development and evaluation of departmental policies and procedures. 
• Assists Practice Administrator in Practice-wide special projects.
• Prepares staff to respond effectively to both internal and external company issues.
• Always uses discretion to ensure patient confidentiality.
• Provide administrative support to Faculty APP and Administrator.

Thank you for your interest in Albany Medical Center!​

Albany Medical is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:

Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

Department/Unit:

Operating Room

Work Shift:

Evening (United States of America)

The Assistant Nurse Manager has responsibility, authority, and accountability for the delivery of patient care within the perioperative division. The Assistant Nurse Manager contributes to the goal setting and the defining of opportunities for patient care area for which they're responsible . The Assistant Nurse Manager mentors staff for the development of a team that demonstrates leadership. professionalism, competency, and quality. The Assistant Nurse manager is collegial and care customer oriented to patients, family, peers, and physicians. He/She assists with throughput and care coordination.

Hourly range: $38.54 - $63.60

EXCITING OPPORTUNITY IN THE PERIOPERATIVE DIVISION

The Assistant Nurse Manager has responsibility, authority, and accountability for the delivery of patient care within the perioperative division. He/she helps to facilitate patient throughput and care coordination.

- Must hold current New York State Registered Nurse licensure.

- Baccalaureate in nursing degree required.

- Experience in supervision/management required.

- Able to communicate effectively at all levels within the organization, with external

customers, and agencies.

- Experience within the perioperative arena preferred.

- Demonstrate responsibility and accountability for decisions. Utilizes problem-

solving skills.

Thank you for your interest in Albany Medical Center!​

Albany Medical is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:

Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

Department/Unit:

Emergency Department

Work Shift:

Night (United States of America)

The Assistant Nurse Manager has responsibility, authority, and accountability for the delivery of patient care within the defined patient care area on the assigned primary shift of work. The Assistant Nurse Manager contributes to the goal setting and the defining of opportunities for each patient care area for which they are responsible that is consistent with the organizational goals and strategic nursing initiatives. The Assistant Nurse Manager mentors staff for the development of a patient care team that demonstrates nursing leadership, professionalism, competency, and quality. The Assistant Nurse Manager is collegial and customer oriented to patients, family, peers, and physicians, as throughput and care coordination is achieved. The Assistant Nurse Manager is an expert in the care of patients within the unit of specialty.

Hourly range: $38.54 - $63.60

• A Baccalaureate in nursing degree is required, a Master’s of Nursing Preferred. Must hold current New York State Registered Nurse registration or eligible for licensure in New York State.
• Management experience preferred.
• Able to communicate effectively at all levels within the organization and with external customers and agencies. Creates a collegial and collaborative environment among all members of the healthcare team. Articulates clear expectations with staff and members of the patient care team.
• Demonstrates responsibility and accountability for decisions. Utilizes problem-solving and decision making skills. Coaches and mentors staff.
• Ability to identify problems, collect data, establish facts, and draw valid conclusions. Ability to improve job performance through continuing education.

Thank you for your interest in Albany Medical Center!​

Albany Medical is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:

Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

About the Role:

We are seeking a Technical Production Manager to join our team for the upcoming festival season!

Working across the company, you will provide production and operational support in the delivery of the organisation’s portfolio of projects with particular focus on our 2024 Festival, to ensure the smooth working of the systems, processes and infrastructure necessary to implement them.

The role involves some evening and weekend work.


About You:

As you would expect in a production role you:


. Will have strong experience in the management of the full project cycle of event project delivery, with outputs including: workshops, shows, interactive exhibitions and other events. You will have experience in delivering events to the highest standard, or be able to demonstrate this ability by discernible transferable skills.

. Will be hands on when required, with good practical knowledge of all production and technical disciplines.

. Will approach this demanding role with a level head and a positive attitude towards problem solving and logistics.

. Will be a natural communicator with strong interpersonal skills, with the ability to negotiating effectively and work extremely hard at building and maintaining relationships.

A driving license and current driving experience are essential.

This role has normal working hours but will require flexibility during the festival lead in and live period, and may include some weekend and evening working.


How to Apply:

Click the link below to visit our dedicated careers portal to complete our brief online application. You will be asked to upload your current Curriculum Vitae and a cover letter detailing your relevant experience and suitability for the role. Please also include two references.

https://sciencefestival.teamdetails.com/opportunity/225

To view the job description, please click the link below:

https://www.sciencefestival.co.uk/mediaLibrary/other/english/61211.pdf

Please note: By the start of any employment with Edinburgh Science, you must have the right to work in the UK and documentary evidence to support this.

Closing date: Sunday 14 January 2024, 11:59PM

Interviews will be held: W/c 22 January 2024

Applications will be considered on a rolling basis so please apply as soon as possible. We reserve the right to close applications early.

At Edinburgh Science we welcome applications from all backgrounds because we believe that bringing together people with different perspectives, ideas and experiences always leads to better discussions, decisions and results.