Total 10 Manager level Information Technology job vacancies in Chennai, Tamil Nadu

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Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. 

About the team:

We are establishing our Banking Project Management team and are looking for an experienced, motivated and enthusiastic Project Manager who would be required to manage multiple new and existing client projects. You would be joining a very collaborative and supportive team who provide BAU support and delivers client changes for SB hosted Banking platforms and other CX projects under EMEA.

What you will be doing:

As a Project Manager, you’ll be responsible for the oversight and delivery of projects initiated from client requested change or internal enhancements.

You’ll work with Project Managers and Business Analyst across the business to~

• Plan and manage all aspects of projects from initiation through to delivery, responsible for reporting and governance of the project

• Chasing of financial inputs from project and BAU participants

• Creation of SB invoice from Planview and other sources

• Analysis and feedback to PMs and resource managers on the initial invoice (do things look right/ has anything been missed)

• Work with Finance to ensure they understand and are comfortable with our invoice figures

• Preparation of the Invoice Request Form working with the FIS Billing Team

• Assist programme Manager  to understand overall client picture

• Assist programme Manager in creation and management of Migration programme financials, perhaps with specific reporting

• Create and manage process to add expenses to PS invoice

What you bring:

• 10+ Years’ experience in IT Industry with Project Management experience into Financial Domain.

• Plans and coordinates all aspects of technical projects from initiation through delivery.

• Experience working in a technology or financial services organization and preferably have worked in a vendor/client capacity

• Knowledge of project management standards, processes, procedures and guidelines

• Knowledge of financial services industry and an understanding of end-to-end systems development life cycles

• Proven experience working independently under general instructions on a large variety of special projects

• Effective analytical, problem-solving, interpersonal and time management skills

• Ability to interact effectively with executive level clients

What we offer you:

• An exciting opportunity be a part of World’s Leading FinTech Product MNC

• To be a part of vibrant team and to build up a career on core banking/payments domain

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities

• A broad range of professional education and personal development possibilities – FIS is your final career step!

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Rapyuta Robotics is an ETH Zurich startup headquartered in Tokyo and operates with a vision to become the global leader in making robots more accessible. We lead the pick-assist AMR (Autonomous Mobile Robots) market in Japan and are backed by Goldman Sachs, Sony and Yaskawa as investors. 

We are opening a global hub in Chennai, an independent center to enable our global expansion. You will be part of the Systems enablement & Infrastructure group that operates with the mission of providing best-in-class cloud infrastructure (aka rapyuta.io) to the Rapyuta Robotics’ products deployed around the world. In this role, you will have the opportunity to engage in groundbreaking work in Cloud infrastructure and DevOps tooling. 

Expected Mindset 

• You are purpose-driven and can deeply connect with our mission to empower lives with connected machines. 

• You resonate with our core values and incorporate them into all aspects of your role to guide decision-making, foster innovation, and drive impactful results. 

• You are an ‘old soul’: you maintain equanimity in the face of challenges and successes, you can deeply connect with others and strive to serve and uplift them 

Responsibilities 

• Coordination and alignment: work closely with the product owners and system architects (across solutions built on top of rapyuta.io platform) to ensure right things are built by your group 

• Product Definition: Conduct user research primarily internal such as developers, SREs and Field engineers, build personas, collate requirements, define acceptance criteria.   

• Strategic Planning: Actively contribute to the product vision and roadmap, ensuring it aligns with both short-term and long-term strategic objectives. 

• Backlog Management: Direct the creation and clarity of tasks, prioritize essential activities, validate and accept completed work, all while ensuring a balance between innovation and essential technical refinements. 

• Supporting value delivery: Support the team in delivering value by balancing stakeholder perspectives, elaborating stories, and fostering built-in quality 

• Feedback Implementation: Foster a culture of continuous improvement by actively soliciting, receiving, and implementing feedback from all stakeholders 

• An advanced degree in computer-science or equivalent development experience 
• Demonstrated experience in DevOps and/or Cloud infrastructure tooling. 
• Demonstrated experience in running an agile team 
• Minimum of 2 years of experience in a technical management/leadership role (Such as Engineering Manager, Engineering leader, Technical Program Manager) 

• Competitive salary  
• Global working environment 
• You will be working at one of the most advanced robotics companies  

We are looking for a Technical Program Manager to support our key programs and initiatives . As a TPM, you will be expected to operate with a high degree of autonomy on your programs while contributing to the development of tools and processes that improve the team’s and organization’s productivity.

The Technical Program Management team partners closely with business, engineering teams and product teams to deliver impactful and scalable initiatives, define and drive development of new and existing programs.

We are looking for a TPM with strong fundamentals and experience in end to end program management as well as technical understanding of the systems to contribute towards the entirety of the Freshworks- FreshService landscape. You will be expected to drive functional/technical discussions between different product teams and ensure that all programs are aligned with the product roadmap. You will also be responsible for conducting business and technical reviews with leadership and executive teams on a regular basis. 

You will be a continuous improvement coach and a positive influencer across diverse teams, be able to effectively rally support for your initiatives, be able to help product teams create simple solutions to meet your program goals and be able to create contextual, effective and efficient processes that deliver best-in-class outcomes for the business unit and organization. You are able to handle business communications and escalations with a data-driven approach to build trust with your stakeholders and Senior Leaders.

What You’ll Do

• Works within and across a few teams. Serves as a connective tissue to cultivate effective, trusted working relationships cross-functionally within Product Development as well as matrix teams located globally across time-zones.
• Facilitate x-squad connects within or between product groups to ensure transparency and visibility to the work and to gain alignment. Influences roadmap priorities, product feature decisions, and engineering process. Manage "program/feature" dependencies across multiple teams, scrum teams, functions, business units and stakeholders.
• Partner effectively with product and engineering managers to secure human capital and resources, scope engineering efforts/capacity planning, set project priorities, milestones, assist in release planning and drive delivery. Help teams determine where to iterate to make improvements. Determine if success metrics are in place, and if not work to define them
• Own a small program. Manage difficult and/or cross-functional technology projects/goals. Define program requirements and help product and engineering teams meet goals. Own program communication and accelerate progress by driving crisp and timely decisions. Anticipate and remove obstacles, clear blockers (e.g., “Path to green”), escalating appropriately. Makes trade-offs: time vs. scope vs. cost.
• Develop solid understanding of business use cases and larger picture (i.e., customer experience, organization goals, opportunities, and/or problems). Understands design approaches (within technical domain i.e., architecture, dependency impacts, efficiency, performance, availability, operability, etc). Ensure and oversee timely completion of technical and business artifacts as part of product development workflows. Able to spot risks, ask the right questions to ensure appropriate trade-offs are made.
• Mentor & Coach the team on applying process improvement methodologies, agile & lean principles and mindsets, cross-functional collaboration and planning. Help build sustainable ways of working/practices in/between teams within the breadth of scope and influence with an eye for efficiency and effectiveness.
• Look for opportunities to incorporate needed system quality and operational excellence improvements in the entire system of work. Optimize cross-team and project processes to improve efficiency and delivery. Run retrospectives, and/or hold post-mortems with relevant teams/stakeholders for actionable insights and continuous improvement.
• Creates (TPM) impact on multiple team goals and program-related metrics on the business areas (adoption, metrics, dollars, customer, team, and organization).
• Manage meetings effectively. Put the right people in the room. Trusted to present decisions to leaders up to several tiers above level. 
• Develop and manage post-launch GTM/support strategy plans where applicable (e.g., drive customer value and product adoption, triage, issue/ticket management etc.)
• Deliver hands-on work, individual contributions through practical tasks; Outputs could include concise presentations, project status slides, or meticulously crafted documents designed to foresee and address internal/external customer requirements in a manner akin to business process flows. Use project management tools and techniques proficiently for developing and maintaining project schedules, plans and work management. 
• Shadow recruiting and interviewing for your team. Begin to mentor and help develop others. 
• Identify and innovate in areas where automation can replace manual work. Maximize productivity in a constantly changing environment of shifting priorities
• Influence without reporting structure
• Operate with independence & autonomy
• Resolve conflict productively across teams

About the Role

What You’ll Do

• Works within and across a few teams. Serves as a connective tissue to cultivate effective, trusted working relationships cross-functionally within Product Development as well as matrix teams located globally across time-zones.
• Facilitate x-squad connects within or between product groups to ensure transparency and visibility to the work and to gain alignment. Influences roadmap priorities, product feature decisions, and engineering process. Manage "program/feature" dependencies across multiple teams, scrum teams, functions, business units and stakeholders.
• Partner effectively with product and engineering managers to secure human capital and resources, scope engineering efforts/capacity planning, set project priorities, milestones, assist in release planning and drive delivery. Help teams determine where to iterate to make improvements. Determine if success metrics are in place, and if not work to define them
• Own a small program. Manage difficult and/or cross-functional technology projects/goals. Define program requirements and help product and engineering teams meet goals. Own program communication and accelerate progress by driving crisp and timely decisions. Anticipate and remove obstacles, clear blockers (e.g., “Path to green”), escalating appropriately. Makes trade-offs: time vs. scope vs. cost.
• Develop solid understanding of business use cases and larger picture (i.e., customer experience, organization goals, opportunities, and/or problems). Understands design approaches (within technical domain i.e., architecture, dependency impacts, efficiency, performance, availability, operability, etc). Ensure and oversee timely completion of technical and business artifacts as part of product development workflows. Able to spot risks, ask the right questions to ensure appropriate trade-offs are made.
• Mentor & Coach the team on applying process improvement methodologies, agile & lean principles and mindsets, cross-functional collaboration and planning. Help build sustainable ways of working/practices in/between teams within the breadth of scope and influence with an eye for efficiency and effectiveness.
• Look for opportunities to incorporate needed system quality and operational excellence improvements in the entire system of work. Optimize cross-team and project processes to improve efficiency and delivery. Run retrospectives, and/or hold post-mortems with relevant teams/stakeholders for actionable insights and continuous improvement.
• Creates (TPM) impact on multiple team goals and program-related metrics on the business areas (adoption, metrics, dollars, customer, team, and organization).
• Manage meetings effectively. Put the right people in the room. Trusted to present decisions to leaders up to several tiers above level. 
• Develop and manage post-launch GTM/support strategy plans where applicable (e.g., drive customer value and product adoption, triage, issue/ticket management etc.)
• Deliver hands-on work, individual contributions through practical tasks; Outputs could include concise presentations, project status slides, or meticulously crafted documents designed to foresee and address internal/external customer requirements in a manner akin to business process flows. Use project management tools and techniques proficiently for developing and maintaining project schedules, plans and work management. 
• Shadow recruiting and interviewing for your team. Begin to mentor and help develop others. 
• Identify and innovate in areas where automation can replace manual work. Maximize productivity in a constantly changing environment of shifting priorities
• Influence without reporting structure
• Operate with independence & autonomy
• Resolve conflict productively across teams

Rapyuta Robotics is a ETH Zurich startup headquartered in Tokyo and operates with a vision to become the global leader in making robots more accessible. We lead the pick-assist AMR market in Japan and are backed by Goldman Sachs, Sony and Yaskawa as investors.

We are opening a global hub in Chennai, an independent center to enable our global expansion. You will be part of the Robotics Systems and Reliability team that operates with the mission to ensure the highest standards of reliability and performance in our robotics systems deployed around the world. In this role, you will have the opportunity to engage in groundbreaking work in robotics systems and reliability.

Expected Mindset

• You are purpose-driven and can deeply connect with our mission to empower lives with connected machines.
• You resonate with our core values and incorporate them into all aspects of your role to guide decision-making, foster innovation, and drive impactful results.
• You are an ‘old soul’: you maintain equanimity in the face of challenges and successes, you can deeply connect with others and strive to serve and uplift them

Responsibilities

• Team leadership: Lead a team of robotics software engineers who work on multiple domains ranging from estimation and controls to multi-robot coordination
• Coordinate and alignment: work closely with the product owners (mechatronics, business-application) to ensure alignment with the product objective; work closely with other product and platform groups for synergy 
• Visionary Leadership: Actively contribute to the product vision and roadmap, ensuring it aligns with both short-term and long-term strategic objectives.
• Backlog Management: Direct the creation and clarity of tasks, prioritize essential activities, validate and accept completed work, all while ensuring a balance between innovation and essential technical refinements.
• Supporting value delivery: Support the team in delivering value by balancing stakeholder perspectives, elaborating stories, and fostering built-in quality
• Feedback Implementation: Foster a culture of continuous improvement by actively soliciting, receiving, and implementing feedback from all stakeholders, particularly from business analyst, sales engineering and customer success members

Requirements

• An advanced degree in computer-science or equivalent development experience
• At least 3 years of experience in leading R&D initiatives
• Minimum of 2 years of experience in a Technical Program Manager role

• Competitive salary 
• Global working environment
• You’ll be working at one of the most advanced robotics companies

Job Title

Job Description Summary

Job Description

Successful completion of scheduled activities as per SLA agreed with Client. Prompt and courteous response to Client requests. Management of budget, equipment and materials on behalf of Client/RWA/ Association.

Major Responsibilities:

• Inspect and monitor the functions of building facilities including lifts, air conditioning, fire services, water supply, electricity supply and building work. Monitor the process of Report and follow up of request & complaints from occupants to management office.
• Report to CLIENT Management in the event of any major/minor breakdown immediately which would adversely impact CLIENT Management’s business operations
• Inspect and monitor the function of Township including HVAC, fan coil units, electrical, cable, Civil, plumbing, water supply, sewage, interior design work & lighting etc.
• To set and monitor process to liaise with contractor for any malfunctions detected. Ensure proper Follow up and completion on rectification works/pending requests and report to CLIENT Management as per SLA by PM team.
• To implement and monitor a process for liaison with supplier regarding any damage, loss found, malfunction of building supplies
• To ensure that proper follow up any requests/complaints from CLIENT employees is done by / Shift Engineers/ Executives.
• To implement a process which ensures all equipment are in good working order. To check that SE monitor the following:-                                                                                                                                                                                                                                                         
• Report and send service order to contractor for maintenance and repair.
• Evaluate the service level of the contractor.
• Advise CLIENT from time to time on performance of the equipment’s and help to take repair/purchase decisions
• To ensure that the process of proper cleaning is followed and monitored by APM / Executive.
• To ensure a clean, health & hygienic working environment.
• Responsible for Public Relations including liaison with all local statutory bodies.
• Liaison with telecommunication agencies.
• Payment of property tax.
• Ensure statutory compliance on ESIC/PF/Labor laws by all vendors.
• To liaise with contractors, collect quotations and prepare quotation analysis.
• To make recommendation for approval.
• Follow up on service level and report to the CLIENT Management.
• To keep and revise the existing contracts with different vendors.
• To liaise with vendors on contract renewal.
• To compare, Evaluate and recommend vendors.
• Monthly (or as required) Vendor Meetings to agree Monthly Supplier evaluation and plan for forthcoming month
• To formulate, implement and monitor the inventory control process and ensure supplies are at maintained at preapproved level.
• Control and get the inventory in/out record prepared by SE / Executive on weekly/daily basis.
• To decide, implement and monitor the Procurement process for consumables and goods in agreement with CLIENT policy and procedure.
• To monitor delivery from approved supplier and ensure they are follow the SLA.
• Annual Budgeting and Monthly Accounting
• Maintain an prepare and Implement systems and procedure
• Conduct Risk Assessments of all activities.
• Ensuring Accident Log is kept up to date reporting EH&S statistics and incidents in Monthly Report
• To Coordinate with CLIENT representatives to get the PPM schedules prepared by SE approved and implemented.
• Get the reports on engineering systems operation and maintenance from SE
• To ensure that the Engineering budget is properly made and followed by the engineering team.
• To ensure that C&W team is well trained and motivated at all the times.
• Leave planning/approval
• Coordinate with HR for hiring etc.
• Ensure attendance records are sent to C&W head office on time every month.
• Ensure submission of MMR before 7th of every month for the previous month.
• Ensure Daily/weekly reports are submitted to client on time.

Qualification

• Diploma / BE / B Tech. (Electrical/Electronics & Communication / Mechanical) or above OR Graduate (with Minimum 8 Yrs. Experience) with good communication skill & Administration and Technical knowledge.

Work Experience  

• Minimum Experience – 4-10  Years

Compensation : Commensurate with market

Manager, Technical Support - Chennai 

REFID835437

Managerial Responsibilities: 

• Manage and lead a team of support specialists, providing coaching, feedback, and training as needed to ensure the team's success 

• Monitor the team's performance and metrics, identifying areas for improvement and implementing process changes to improve efficiency and customer satisfaction. 

• Collaborate with other departments and peers to ensure timely resolution of customer issues and escalations 

• Manage team schedules and workload distribution to ensure adequate coverage and effective utilization of resources 

• Analyze team performance data and prepare regular reports to senior management 

Other responsibilities: 

• Provide enterprise level technical external and internal support to our customers and prospects 

• Take ownership of customer technical issues and needs 

• Research, diagnose, troubleshoot and identify solutions for customer issues 

• Collaborate internally and support the technical onboarding of new customers including users’ set-ups, configurations, etc. 

• Monitoring & validating automatic processes 

• Create and conduct ongoing operational data processes in customer environments, including required managed complementary service to the product 

• Develop & extract data Reports 

• Document knowledge and help educate colleagues and teammates on technical cases 

• Keep current with product knowledge regarding features and functionality 

• Participate in customer-centric projects, as well as internal process improvements 

Overview:

We are looking to hire smart and passionate folks for our customer support team. The customer support team takes care of technical account management for all our customers. They help troubleshoot and resolve issues that customers might have, and provide assistance as and when required. In this role, you will be providing dedicated customer support in an omnichannel environment to high-value customers and reputed brands. This role will be based out of Chennai.

Responsibilities:

• Take ownership of customer issues reported and ensure that they are resolved within set SLAs. 
• Diagnosing and troubleshooting problems and identifying solutions to resolve customer issues.
• Collaborate with other appropriate internal teams and represent the customers while figuring out solutions and workarounds. 
• Following standard procedures for the proper escalation of unresolved issues to the appropriate internal teams. 
• Document knowledge in the form of FAQs and knowledge base articles. 
• Prepare accurate and timely reports, ensuring proper recording and closure of all reported issues.
• Work with various internal stakeholders to provide prompt and accurate feedback to customers. 
• Handle high MRR customers and reputed brands.

ValGenesis is looking for an Associate Product Manager who will work closely with our technical product management and engineering teams to help guide the development of our platform. The ideal candidate will have a strong technical background, excellent communication skills, and a passion for delivering exceptional products.

Responsibilities

• Collaborate with cross-functional teams to translate business requirements into detailed technical requirements.

• Serve as a key link between the technical team and other business units, simplifying and articulating complex technical concepts to non-technical stakeholders.
• Assist in the creation and maintenance of the technical roadmap, ensuring alignment with the overall product strategy.
• Coordinate efforts across different teams, managing dependencies to ensure projects are delivered on time and within budget.
• Identify potential technical risks and work with senior TPM and engineering teams to mitigate them.

• Bachelor's degree in Computer Science, Engineering, or a related field.
• 1-3 years of experience in product management, software development, or a similar role.
• Strong understanding of microservice architecture and React.
• Excellent problem-solving skills and attention to detail.
• Strong communication skills, with the ability to articulate complex technical concepts to non-technical stakeholders.
• Familiarity with product management tools and methodologies.
• Experience with Agile development methodologies is a plus.

How We Work

Our Chennai and Bangalore offices are onsite, 5 days per week. We believe that in-person interaction and collaboration fosters creativity, and a sense of community, and is critical to our future success as a company. 

ValGenesis is an equal-opportunity employer that makes employment decisions on the basis of merit. Our goal is to have the best-qualified people in every job. All qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, disability, or any other characteristics protected by local law.

The role will report to the DevOps Development Manager. 

Essential:

• Strong configuration and functional knowledge of SAP HCM, especially Personnel Administration (PA), Time Management (TM) and Organizational Management (OM).
• Experience of the full project life-cycle stages: requirements analysis, process design, blueprint documentation, specification of required developments, gap analysis, configuration, testing and production support.
• Exposure to supporting SaaS delivered technology.
• Awareness of applying Data Protection legislation and Security principles to ensure appropriate management of Personal Data.
• Incident Management.
• Cross platform integration and Testing skills.
• Good Presentation skills and verbal written communication skills.
• Team player and client facing. 

• Experience of SAP ABAP Technical development 
• Knowledge of SAP SuccessFactors Employee Central or other additional modules 
• Agile methodology including use of DevOps (or a similar product) to manage change delivery 
• Use of Reporting & Analytics to gain Business Insights and identity future opportunity for improvement