Total 17 Others level Manufacturing / Production job vacancies in SE1 0AA

Job Title: Central Operator

Department: Operations

Line Manager: Central Services Manager

Location: Farnborough

Salary: £21,000 - £22,000

Benefits

• Private Medical Insurance (self cover)
• Income Protection (75% salary for 3 years)
• Life Assurance (4x salary)
• Critical Illness (£50,000 lump sum)
• Pension 6% Employer, 3% Employee

Summary of Area/Department Focus
Operations are responsible for the delivery of infrastructure and service delivery. The prime focus of Central Services is to manage all core inbound/outbound support services, as well as the property portfolio, facilities and health and safety. A key requirement is for the team to work together to deliver the highest quality of service.

Summary of Job Purpose
This role assists in the delivery of print, support and postal services to a nationwide network of offices with a total user community of 250 staff.

The primary responsibility of this role is to work as part of the Central Services Team within the Operations function. This team provides the day to day delivery of all central printing and postal services, other workstreams and project duties where necessary.

Key Accountabilities

• To deliver all aspects of central print services in line with agreed standards and
• To deliver all aspects of inbound and outbound post services, this includes correct classification and allocation of post documents and providing excellent service to customers.
• To deliver client related administrative tasks including producing valuations and completing client checks.
• To take part in delivery of projects where necessary, this includes central mailings and FCA-related tasks.
• To provide reception services as necessary, this includes the management of Central Services mailbox and other duties.
• To undertake heavy lifting of paperwork on an ad-hoc, restocking basis.
• To undertake ad-hoc duties and workstreams as necessary within the Operations function.

Experience

• Financial Services experience is desirable, preferably obtained in a life and pensions environment. Competent at using Microsoft packages and client databases.
• Specialist Knowledge (preferable) X Plan, PSI Capture, Provider Platforms
• Experience of working within an office environment

Key Behaviours and Competencies

• Attention to Detail
• Customer focus
• Communication
• Embracing Change
• Decisiveness

Skills

• High level of communication skills both written and verbal
• Good ability to plan and organise
• Have a flexible approach to undertaking tasks
• A good telephone manner.
• Good decision making skills

Knowledge

• Printing
• Scanning
• Post & scanning experience
• General Office Duties

Qualifications

GCSE in Maths & English

Personality & Motivations

A confident individual who is able to build relationships quickly, as well as support their team members when needed.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Title: Skilled Operator / Production Operator

Industry: Maintenance / Manufacturing / Production / Tool Making

Location: City of London, Central London (South London, Peckham, Brixton)

Shifts: Monday - Friday, 8am - 4.30pm

Salary: Circa £30,000 - £35,000 (Training & Progression Available)

The Company:

Due to growth, this prestigious family run manufacturing company is now seeking a skilled production operator to join their team on a permanent full time basis. Over the next few months alone, they are planning to input millions of pounds worth of investment into manufacturing equipment on site in order to automate the bulk of the production process. They will also be expanding their products and introducing new production lines to improve efficiency and the overall profitability of the company.

The Role:

You will be working within a small close knit team taking responsibility for the smooth running of production and ensuring products are manufactured to the highest standard. This will include operating and maintaining both the manual and automated machinery onsite. You will also be in charge of quality checks, in process controls and inspections, resetting and alterations, interpreting engineer drawings and general machinery cleaning and maintenance.

Requirements:

• Previous experience in tooling / industrial manufacturing environments e.g. molding, CNC machinery or plastic manufacturing would be an advantage.
• Able to provide evidence of showing initiative / showing preventative maintenance.
• Previous experience operating/running production/process machinery
• Health and safety knowledge
• Previous experience as a machinist / setter or maintenance technician (desirable)

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

360 EXCAVATOR PLANT OPERATOR

PAY RATE: £220 PER DAY

CANVEY ISLAND, ESSEX

START ASAP

We require an experienced 360 Excavator Plant Operator for a civils project in Canvey Island, Essex

You will need:

• CPCS / NPORS Machine Operator ticket
• A current CSCS Card
• Full PPE 5 Point
• A commitment to maintaining high standards of Health & Safety
• Be able to provide references for previous work

Please apply for the role or for more information please contact Lochie at Search on 07469 408770

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

We are recruiting for a CNC Workshop Production Engineer for a global engineering group focused on the precise control and movement of fluids in critical applications.

The company work with leading international companies in over 50 countries to deliver innovative engineering solutions to address global trends such as clean energy, energy efficiency, healthcare and increasing automation.

The company's Engineering Division specialises in the design and manufacture of engineer to order highly specialised flow control valves.

Salary: This position comes with a very competitive market related salary and comprehensive benefits package. Please call Alan for more details on both as the salary has recently been further enhanced.

Hours of Work: 37 hours per week. 8.00am to 4.30pm Mon to Thurs and 8.00am to 1.00pm Friday

Location: Poole, Dorset, Site based.

Job Summary

An engineering role within the Operations team, this position is responsible for producing all relevant documentation, routings, procedures, programs, tooling, and equipment to enable the successful manufacture and testing of various valves for the Oil & Gas, Nuclear and Marine sectors.

The role will also require supporting skilled operators with production of both prototypes and production products and liaising with design engineering to overcome production and testing issues. This role will focus on machining & automation of components; however, the successful candidate may also be required to assist with engineering support in other areas of the business where their skillset allows them to do so.

Responsibilities

Use CAM software to produce programs for a variety of multi-axis CNC machines, including 5-axis turn-mill, sliding head turn-mill and 5-axis milling.
Create set-up sheets for CNC machines to include all information about cutting tools, fixtures, and inspection equipment. Ensure additional key notes and photos are added to aid operators in setting up work to produce a first off right first time.
Support with the prove out of new programs across CNC machines ensuring that programs and set-up sheets are correct before handing the machine over to production.
Ensure updated CNC programs are returned in a timely manner, stored in the correct database location and CNC controls are kept clear of programs by the machine operators.
Support with, and make improvements to, a wide range of production techniques for machining of components, including manual machining, CNC machining, deburring, component finishing, cleaning, and metrology.
Assist production team with their day-to-day production requirements by providing them with technical assistance and problem-solving solutions.
Develop solutions for manufacturing components across the machine shop using standardised tooling and production methods wherever possible.
Design new cutting tools and work holding solutions where the needs of production cannot be met within a standard offering.
Identify defective products and processes that require a cross-functional team to review. Organise and lead RCAs to get to the root cause of an issue. Implement corrective actions to provide swift and permanent resolutions.
Identify waste within the manufacturing processes and lead continuous improvement activities and process improvements by organising meetings and workshops and actively contributing to the agreed action plan.
Review cost of products, and cost of poor quality by reviewing and responding to NCRs as required. Raise, and respond to, change requests to prevent reoccurrence of quality issues.
Maintain and apply lean principles to the machining environment.
Design jigs and fixtures using CAD (preferably 3D) for use in production, to ensure ease of use, consistency of manufacture and error proofing whilst following lean principles.
Provide detailed manufacturing procedures.
More details in full job specification.

Requirements

Qualified to HNC level or actively working towards completion of a similar Mechanical or Production Engineering qualification with demonstrable experience working in an engineering-based role.
Possess a sound understanding of modern manufacturing methods.
Demonstrate ability to evaluate processes through capability studies and equipment reviews.
Able to design jigs and fixtures using CAD (preferably 3D).
Demonstrable experience in use of Continuous Improvement tools and techniques e.g., VSM, SMED, TPM, Kaizen, 5S, Error proofing etc.
Conversant with Design for manufacture (DFM), Lean Manufacture Value Analysis and Value Engineering (VAVE)
Able to build strong relationships and gain the respect of both internal and external customers.
Able to demonstrate a positive attitude and work calmly under pressure.
Excellent communication skills.
Flexible with the ability to work to deadlines and the determination to see a job through to a satisfactory conclusion.
PC Literate, specifically in PowerPoint, Outlook, Word, Project, and Excel
Articulate presenter and communicator both written and verbal
Excellent organisational and planning skills.
Good strong team player with the ability to influence others.
Able to demonstrate a thorough understanding and experience of quality, safety, maintenance, and CNC machining.
Demonstrable experience in programming and setting 4/5-axis CNC machines.
Able to produce CNC programs using CAM software.

Benefits

25 days holiday (Christmas Close Down uses up to 3 days from this)
Up to 8% pension
5 x Death in Service
ShareSave Scheme
Health Cash Plan
Cycle to work scheme
EAP
Bippit - Financial Health Check Guidance
Onsite Physio and Massage
Work Wear

To apply for this position please submit an up to date CV and alternatively please call Alan for a more detailed job spec and details about the company.

Prodcution Operative

Luton

6am - 2pm

This job role will be working in a small manufacturing unit

You will be required to measure correctly and cut pipng

This role starts off as a very basic role which will involve cutting and packing pipes

Working in a small team of people you will be required to be precise

Also working to order notes which will need to be correct.

Great long term opportunity for the right person

please send your CV to Laura at Newstaff Employment Luton branch.

Please see Job description for full details Service Delivery To coordinate with the Senior Operational Lead regarding preparation of Clinical Trial medicines to ensure a safe and efficient service. To ensure that all IMP activities undertaken within the Production Unit comply with GMP/GDP/GCP, Health and Safety and COSHH legislation and that all work documentation and procedure manuals meet these regulations. To support senior staff in the day-to-day management of clinical trials staff and workload in the allocated preparation area. To ensure that all staff working on Clinical Trials in Production are trained and competency assessed in the tasks they undertake. Clinical trials To lead on the set-up and implementation of Clinical Trials requiring preparation or manufacture to ensure GMP, GCP, full protocol, CTA, and IMPD compliance. To generate quality technical agreements, commercial and supply agreements in response to acceptance of a clinical trial, liaising regularly with the trial sponsor. To generate or contribute to the continued maintenance of trial specific IMPDs in liaison with the local site QA, QP, QC department and trial sponsor. To lead on generation of batch specific documentation such as training logs, batch manufacturing records and any other required trial specific documentation. To supervise the clinical trials co-ordinator and clinical trials workload on a day to day basis and report regularly on the status of clinical trials to the production manager highlighting any resource requirements. To oversee the manufacture of clinical trials and training on trial specific protocols and manufacturing methods to ensure other staff are aware of the trial-specific requirements of the batch/product. To supervise trainee pharmacists, STP students and trainee Production technicians when rotating through Production Clinical Trials. To ensure effective communication is maintained with clinical trial sponsors and/or contract partners for any aspect of the Production Clinical Trial service delivery. To be responsible for ensuring all Clinical Trial Site Master Files are updated and maintained contemporaneously in accordance with data integrity principles to be audit ready at all times. Governance and Quality To ensure that the Clinical Trial Pharmaceutical Quality Management system is maintained and developed in accordance with the MS(Specials) and MIA(IMP) license requirements and in response to changes in regulations and legislation. To undertake a regular review of all quality exceptions according to department procedures. To author and review deviation reports and change controls along with other PQS documents and assist in risk-based decision making on product quality and final product disposition from a production perspective in liaison with QA and the QP. To support and document change through the Quality Management System to both reduce risk and drive innovation in clinical trial activities and the overall clinical trials service. To ensure all changes to the Quality Management System are effectively communicated via the change control process to all grades of staff. By example and effective communication to create an environment of quality improvement. To review and develop Standard Operating Procedures to ensure compliance with current and future clinical trial, manufacturing and regulatory requirements. To participate in sponsor or other customer related audits for clinical trials including agenda writing, ensuring appropriate staff are aware and present at the audit. To review with the QA team and QP any clinical trial related audit reports, draw up an action plan for compliance achievement and communicate appropriately with the auditor to ensure timely close out of items raised. To contribute to regulatory inspections involving the MIA(IMP) licence. To ensure that all staff are aware of the relevant Standard Operating Procedures, that these are well maintained and kept up to date with technological and regulatory updates to drive optimal performance of the clinical trials service. Training and Education To induct all new staff to the department into the clinical trials service and introduce the clinical trials team members and their roles. To prepare activity competency records relevant to clinical trials related activities and assess staff competence in completing such activities To regularly update the wider production and quality teams in new clinical trials / batches / products being introduced to the department through presentations and team meetings. To assist with the induction, training and assessment of staff working in the unit.

Telehandler Operator needed in Leighton Buzzard

Daniel Owen Recruitment are looking for a Telehandler Operator to work on a residential site in Leighton Buzzard, Buckinghamshire.

Previous experience operating a Telehandler is a must and appropriate tickets are needed (CPCS or NPORS).

Duties for the successful Telehandler Operator:

- Operate a telehandler to move, locate, and reposition materials

- Adhere to safety protocols and standards while operating the equipment

- Communicate effectively with team members to ensure efficient work flow

- Assist in loading and unloading materials from trucks or other vehicles

- Follow instructions from supervisors to complete tasks efficiently

Requirements for the role

The successful Telehandler Operator will need either an NPORS or CPCS (red or blue) licence, full PPE (Hard hat, Hi-Vis and steel-toe cap boots) and proof with a reference having done a similar role previously.

If you are interested in this labouring role please apply and we will contact you directly.

TAGS:TELEHANDLER/TELEHANDLEROPERATOR/CPCS/NPORS/WORK/CONSTRUCTION/LEIGHTONBUZZARD

Core Duties and Responsibilities Call Handling Operate as a Switchboard Operator using Trust technology; identifying and escalating operational issues appropriately Provide a consistently high quality of service to all customers, identifying their needs, offer advice and assisting them to access services provided by the Trust and those of our partners. Responsible for answering all enquiries pleasantly, efficiently and effectively with patients, staff and public on the telephone in line with departmental standards and deal with problems as they arise. Problem solve queries and ensure that each query has been effectively managed and responded to in a timely manner. To use advanced listening, probing and facilitative skills across a wide range of calls, some of which can be highly challenging due to emotive circumstances or caller aggression. Deal with a high volume of telephone enquiries and use your own initiative to prioritise workload. Pass on information accurately i.e. any changes to personal information requiring entry into the relevant information pages including patient databases Deal with any emergency calls as a priority adhering to processes and procedures Understand an operators role in Major, significant and critical incidents and to ensure communications cascades are completed in line with agreed procedures. Competently use a bleep and/or pager system to contact Trust staff as agreed in standard operating procedures To meet daily key performance indicators (KPIs) and targets. To work at any hospital site as required including Telephony managed service sites Understand the operation of key systems within the department relevant to the query. Participate in a rotating shift pattern; to include Public Holidays and weekends; in line with service requirements; unless otherwise agreed. Support Trust call centres out of hours providing a message handling service where appropriate and under direction of management. Administration and System Management To record all Incidents and Requests with the appropriate information, prioritisation and classification, and updating of Incident data. Using in-house computer applications to facilitate the support services offered by Customer Services to the Trust: To co-operate with all others in the Customer Services Team to ensure that it works as an efficient, highly motivated and capable workforce whose prime interest is in helping the Trust staff care for its patients Maintain accurate data records of tasks undertaken as directed by a Team Leader Carry out any other administrative duties as may be allocated by the Team Leader /Supervisor/manager. Keep accurate records of tasks undertaken, ensuring escalation to a team leader / manager as necessary Other duties Once appropriately skilled; support team leaders and managers by participating in buddy system to support and coach new staff in line with training plans and agreed Training and Development framework. Attend training sessions to ensure knowledge regarding department and trust systems is up to date and knowledge of associated policies and documentation are kept current. Contribute to the continuous improvement within your team to help increase customer satisfaction and more effective working processes. Adhere to departmental standards. Follow and adhere to Trust Policies and Processes Assist Trust call centres where appropriate with out of hours message handling

We are looking for customer service oriented staff, to work in our busy Call Centre, supporting our Cancer Nurse Specialist (CNS) Helpline where you will be talking and engaging with cancer patients, signposting their calls to their specialist clinical team.

This role focuses on Customer Services soft skills and is a telephony based role with no face to face customer or patient contact.
You will be trained and multi skilled in call handling for our call center and hospital switchboard services.

Hours: You will be required to work full time (37.5 hours) on a rolling rota. Shift patterns between Monday - Sunday 8:00am - 20:00, weekends and bank holidays.


Skills required:
•Professional telephone manner
•Team player
•Excellent Communication Skills: calls can be highly challenging due to emotive circumstances and caller anxiety
•Compassion, Empathy
•Active listening skills
•Reliable, flexible
•Intermediate IT Skills
You will be required to work as part of small team dealing with emergency calls and should have the ability to deal with these situations in a calm and professional manner who will provide a warm, courteous and prompt response to all telephone enquiries in an efficient and professional manner to our patients, staff and other stakeholders.

Previous Applicants from six months need not to apply.

As a Call Centre Operator you will enjoy working directly with patients and/or customers to identify their needs and signpost them accordingly. You will recognise the importance of first class communication skills to achieve customer satisfaction. The primary objective is to provide;
• A positive experience for each patient and external contact – every call matters.
• Professional and high quality customer service to every caller.
• Effective and timely resolution of all queries received
• Support to patients and external clients, ensuring that they are welcomed to the Trust.
• To support the Trust in providing quality care to its patients.

As the first line of contact for callers the post holder is responsible for providing an efficient and responsive service as our department is the interface for the hospital and will often be the caller’s first experience of the Trust.

You will need excellent communication skills and the ability to adapt your call handling methods to suit the variety of callers you will come in to contact with is paramount. You will often be engaging with distressed or vulnerable callers that will look for guidance and signposting.

What We Offer

The NHS Pension Scheme - one of the most generous and comprehensive in the UK. When you start working for the NHS you automatically become a member and you will get an excellent package of pension benefits.

Interest free Season Ticket Loan
Long Term Service Awards
Subsidised on-site nurseries and childcare vouchers
A comprehensive staff health and well-being programme, Ride to work scheme
Employee assistance programme
Free stop smoking service

Our Trust values are Put patients first, Take pride in what we do, Respect others, Strive to be the best, Act with Integrity
• Operate as a call centre operator using Trust technology; identifying and escalating operational issues appropriately.
• Provide a consistently high quality of service to all customers, identifying their needs, offer advice and assisting them to access services provided by the Trust and those of our partners.
• Responsible for answering all enquiries pleasantly, efficiently and effectively with patients, staff and public on the telephone in line with departmental standards and deal with problems as they arise.
• Problem solve queries and ensure that each query has been effectively managed and responded to in a timely manner.
• To use advanced listening, probing and facilitative skills across a wide range of calls; some of which can be highly challenging due to emotive circumstances or caller aggression.
• Deal with a high volume of telephone enquiries and use your own initiative to prioritise workload and call urgency.
• Pass on information accurately i.e. any changes to personal information requiring entry into the relevant information pages including patient databases.
• Deal with emergency calls (where appropriate) as a priority adhering to processes and procedures.
• Competently use a bleep and/or pager system to contact Trust staff (if appropriate to the service) as agreed in standard operating procedures.
• To meet daily key performance indicators (KPIs) and targets.
• To work at any hospital site as required, including telephony managed service sites.
• Understand the operation of key systems within the department relevant to the query.
• Participate in a rotating shift pattern thatmayinclude Public Holidays and weekends; in line with service requirements; unless otherwise agreed.
• Single point of contact for oncology patients to access the services of their Clinical Nurse Specialist and Acute Oncology Service
• Utilise existing pre-agreed triage tools and standard operating procedures to triage and process advice line calls; escalating to a clinician where appropriate
• Facilitate the ability to report on patient contacts by recording details of all patient interactions in line with agreed procedures and processes.
• Participate in annual skills review and training sessions deemed appropriate.


This advert closes on Sunday 11 Aug 2024

Operate as a call centre operator using Trust technology; identifying and escalating operational issues appropriately. Provide a consistently high quality of service to all customers, identifying their needs, offer advice and assisting them to access services provided by the Trust and those of our partners. Responsible for answering all enquiries pleasantly, efficiently and effectively with patients, staff and public on the telephone in line with departmental standards and deal with problems as they arise. Problem solve queries and ensure that each query has been effectively managed and responded to in a timely manner. To use advanced listening, probing and facilitative skills across a wide range of calls; some of which can be highly challenging due to emotive circumstances or caller aggression. Deal with a high volume of telephone enquiries and use your own initiative to prioritise workload and call urgency. Pass on information accurately i.e. any changes to personal information requiring entry into the relevant information pages including patient databases. Deal with emergency calls (where appropriate) as a priority adhering to processes and procedures. Competently use a bleep and/or pager system to contact Trust staff (if appropriate to the service) as agreed in standard operating procedures. To meet daily key performance indicators (KPIs) and targets. To work at any hospital site as required, including telephony managed service sites. Understand the operation of key systems within the department relevant to the query. Participate in a rotating shift pattern that may include Public Holidays and weekends; in line with service requirements; unless otherwise agreed. Single point of contact for oncology patients to access the services of their Clinical Nurse Specialist and Acute Oncology Service Utilise existing pre-agreed triage tools and standard operating procedures to triage and process advice line calls; escalating to a clinician where appropriate Facilitate the ability to report on patient contacts by recording details of all patient interactions in line with agreed procedures and processes. Participate in annual skills review and training sessions deemed appropriate.

360 EXCAVATOR PLANT OPERATOR

PAY RATE: £21-23 PER HOUR

HAYWARDS HEATH - RH16

START 01/07/2024

We require an experienced 360 Excavator Plant Operator for a civils project in Haywards Heath, West Sussex

You will need:

• CPCS / NPORS Machine Operator ticket
• Full PPE 5 Point
• A commitment to maintaining high standards of Health & Safety
• Be able to provide references for previous work

Please apply for the role or for more information please contact Lochie at Search on 07469 408770

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

Do currently work in Construction? Are you a 360 Operator within the civil engineering space and looking for a new opportunity? If the answers is yes, we have roles opening with a reputable civil engineering company in the Canterbury area.

• Role: 360 Operator

• Location: Burgess Hill
• Contract type: Temporary (Full time)
• Start date: ASAP
• Pay rate: £21 per hour.
• Fawkes & Reece contact: Shay Tobin (Brighton Office)

The company:

A well-established national civil engineering company that focuses on the highways, bridges, airports, sewage systems, pipelines, and railways.

The role:

As a Civil Engineering operative, you will be responsible for:

• Trench work
• Duct laying
• Backfill and reinstatement work.
• Utility main laying

About you:

• A minimum of 2 years' experience working within the civil engineering space.
• Be able to work in a team or alone.
• Conscious of health & safety

To be successful in your application for this role you will have and be able to demonstrate the following skills and attributes:

• You will need a current and valid CPCS card.
• Any of the following qualifications would be an additional benefit; street works; abrasive wheels and manual handling.
• Fit for work would be desirable.

What to do next:

If this role meets your expectations and aspirations, please click the apply now link. If this one is not for you, but you would like to discuss other options or for us to act as an agent to secure you a new contract please do not hesitate to call Shay on 07752467534 for a confidential consultation.

Manufacturing Operative

Leighton Buzzard

Monday - Friday

7am - 5pm

This job role will be working in a small factory environment

You will be required to work in a small team of people making a glass product.

Full training will be provided

You will need to of worked in a manufacturing environment previously.

If you are familiar with vernir callipers and micrometers this would be ideal

You would need to be available for interview and ideally live in leighton Buzzard or local.

Please send your CV to Laura at Newstaff Employment Luton

We are pleased to announce a vacancy in search of a Production Pharmacist at our St Thomas' site covering PN and CIVAS.

We are seeking an enthusiastic pharmacist with a keen interest in aseptic services and quality management to join and operationally lead our PN service and CIVAS unit. You will work closely with nursing, pharmacy and other operational management teams to provide a patient focused service. You will also work closely with our large multi-disciplinary clinical trials team, providing innovative treatments.

We are looking for a candidate who ideally has experience in aseptic services and pharmaceutical quality assurance, with a desire to progress in these areas.

Joining our aseptic services team at Guy's & St Thomas' is an exciting proposition, with significant aseptic estates development planned over the next five years and growing demand for clinical trials, cancer treatments, CIVAS and advanced therapies. The Parenteral Nutrition Unit has recently undergone a refurbishment project, and we're embarking on a project to refurbish our CIVAS unit and awaiting delivery of brand new isolators.

Don't miss out on being part of our dynamic journey forward!
• To act as an authorised pharmacist responsible for the provision of CIVAS and PN products prepared and released under Section 10 exemption.
• To manage the day-to-day operation of the CIVAS and PN units, deputising for the Senior Aseptic Services Pharmacist and working collaboratively with staff in the unit and wider pharmacy and clinical teams.
• To ensure service delivery meets the needs of our patients.
• To ensure the requirements of the site quality management system are complied with as required by the Quality Assurance of Aseptic Preparation Services (QAAPS), national and NHS guidance.
• To work with the Clinical Trials team in delivering clinical trials for GSTT and commercial sponsored trials to ensure full preparation and clinical regulatory compliance.

Guy's & St Thomas' Technical Services has one of the country's largest manufacturing facilities, split across a number of sites and involves around 140 staff working in licensed manufacturing and named patient dispensing areas. Services include aseptic preparation of CIVAS and chemotherapy, sterile and non-sterile manufacturing, clinical trials, quality control and quality assurance.

There is a wide range of expertise throughout the department and many opportunities to learn and develop from technical experts. We have cultivated a culture that actively promotes patient safety as a top priority. This ethos is ingrained in our team's values and everyday practices, fostering an environment where every member is committed to upholding the highest standards of care.

The extensive multidisciplinary team (MDT), including consultants, registrars, clinical nurse specialists, specialist clinical and technical pharmacists, clinical research teams and administrative staff work together in a dynamic environment to deliver seamless care to our extensive patient cohort.

Please see job description/person specification for full details on the role and main responsibilities.


This advert closes on Thursday 27 Jun 2024

This is a telephony based role with no face to face patient contact. You will be providing an efficient and effective switchboard operator service to all callers to the trust internal and external, you will deal with emergency situations, responding quickly and have the ability to follow procedures in an efficient and accurate manner, implementing emergency protocols when required. You will provide and constantly deliver a warm, courteous and prompt response to all telephone enquiries in an efficient and professional manner to our patients, staff and other stakeholders. You will be trained to deliver exceptional customer service to the highest standard and will be required to multi-skill across other services within the department as a secondary service.

We are looking for customer service oriented staff to work on our busy Hospital switchboard. We currently host all switchboard services to Guys and St Thomas Hospital, Great Ormond Street Hospital.

The service is 24/7 and full time vacancies will work to a rolling rota with shift patterns between 08:00(earliest start time)– 20:00 (latest finish time)covering Monday to Friday, weekends and bank holidays.

Previous Applicants that have applied in the last 6 months need not apply.

As a Switchboard Operator you will enjoy working directly with patients and/or customers to identify their needs and signpost them accordingly. You will recognize the importance of first class communication skills to achieve customer satisfaction. The primary objective is to provide:
• A positive experience for each patient and external contact – every call matters.
• Professional and high quality customer service to every caller.
• Effective and timely resolution of all queries received
• Support to patients and external clients, ensuring that they are welcomed to the Trust.
• To support the Trust in providing quality care to its patients.

As the first line of contact for callers the post holder is responsible for providing an efficient and responsive service as our department is the interface for the hospital and will often be the caller’s first experience of the Trust.

You will need excellent communication skills and the ability to adapt your call handling methods to suit the variety of callers you will come in to contact with is paramount. You will often be engaging with distressed or vulnerable callers that will look for guidance and signposting.

We provide external organisations with Switchboard Services and out of hour’s message handling and call answering services.



Guy’s and St Thomas’ NHS Foundation Trust comprises five of the UK’s best known hospitals – Guy’s, St Thomas’, Evelina London Children’s Hospital, Royal Brompton and Harefield – as well as community services in Lambeth and Southwark, all with a long history of high quality care, clinical excellence, research and innovation.

We are among the UK’s busiest, most successful foundation trusts. We provide specialist care for patients including heart and lung, cancer and renal services as well as a full range of local hospital and community services for people in Lambeth and Southwark.

Our Trust values are Put patients first, Take pride in what we do, Respect others, Strive to be the best, Act with Integrity

What We Offer

The NHS Pension Scheme - one of the most generous and comprehensive in the UK. When you start working for the NHS you automatically become a member and you will get an excellent package of pension benefits.

Interest free Season Ticket Loan
Long Term Service Awards
Subsidised on-site nurseries and childcare vouchers
A comprehensive staff health and well-being programme, '5 ways to a healthier YOU' Ride to work scheme
Employee assistance programme
Free stop smoking service

Core Duties and Responsibilities

Call Handling
• Operate as a Switchboard Operator using Trust technology; identifying and escalating operational issues appropriately
• Provide a consistently high quality of service to all customers, identifying their needs, offer advice and assisting them to access services provided by the Trust and those of our partners.
• Responsible for answering all enquiries pleasantly, efficiently and effectively with patients, staff and public on the telephone in line with departmental standards and deal with problems as they arise.
• Problem solve queries and ensure that each query has been effectively managed and responded to in a timely manner.
• To use advanced listening, probing and facilitative skills across a wide range of calls, some of which can be highly challenging due to emotive circumstances or caller aggression.
• Deal with a high volume of telephone enquiries and use your own initiative to prioritise workload.
• Pass on information accurately i.e. any changes to personal information requiring entry into the relevant information pages including patient databases
• Deal with any emergency calls as a priority adhering to processes and procedures
• Understand an operators role in Major, significant and critical incidents and to ensure communications cascades are completed in line with agreed procedures.
• Competently use a bleep and/or pager system to contact Trust staff as agreed in standard operating procedures
• To meet daily key performance indicators (KPIs) and targets.
• To work at any hospital site as required including Telephony managed service sites
• Understand the operation of key systems within the department relevant to the query.
• Participate in a rotating shift pattern; to include Public Holidays and weekends; in line with service requirements; unless otherwise agreed.
• Support Trust call centres out of hours providing a message handling service where appropriate and under direction of management.

Administration and System Management
• To record all Incidents and Requests with the appropriate information, prioritisation and classification, and updating of Incident data.
• Using in-house computer applications to facilitate the support services offered by Customer Services to the Trust:
• To co-operate with all others in the Customer Services Team to ensure that it works as an efficient, highly motivated and capable workforce whose prime interest is in helping the Trust staff care for its patients
• Maintain accurate data records of tasks undertaken as directed by a Team Leader
• Carry out any other administrative duties as may be allocated by the Team Leader /Supervisor/manager.
• Keep accurate records of tasks undertaken, ensuring escalation to a team leader / manager as necessary

Other duties
• Once appropriately skilled; support team leaders and managers by participating in ‘buddy’ system to support and coach new staff in line with training plans and agreed Training and Development framework.
• Attend training sessions to ensure knowledge regarding department and trust systems is up to date and knowledge of associated policies and documentation are kept current.
• Contribute to the continuous improvement within your team to help increase customer satisfaction and more effective working processes.
• Adhere to departmental standards.
• Follow and adhere to Trust Policies and Processes
• Assist Trust call centres where appropriate with out of hours message handling


This advert closes on Thursday 9 May 2024