Total 175 Maintenance / Repair job vacancies in Edinburgh, Edinburgh, EH2 2AA

Duty Facilities Manager

Location: Princes Street, Edinburgh

Salary: £37,000 & range of excellent employee benefits

Onsite – Monday-Friday – Early & Late shifts + some weekend work (1 in 3)

Sodexo has a great opportunity for an experienced Duty Facilities Manager to join our established team working with our clients based in Edinburgh.

Joining our team at their prestigious 8 floor site on Princes Street, you will effectively manage the building and ensure that exemplary facilities services are provided across the site and deliver operational excellence across all Sodexo services, including cleaning, security and general facilities services.

The Duty Facilities Manager will work as part of a team ensuring high standards of service, customer satisfaction and contract retention. To comply with Sodexo procedures, Health and Safety and all legislative requirements as well as taking responsibility for ordering materials, managing invoices, effective stock control mechanisms and collection of income in accordance with agreed policy and be responsible for all aspects of Health and Safety and the Environment on work activities to ensure actions comply in accordance with statutory and contractual requirements. Completion to the standards of; Risk Assessments, COSHH Assessments, Vehicle Audit/Inspection and other H&S compliance and safety expected activities

You will need to work a range of shifts to ensure sight of operations at different points of each day are managed & supported to comply with the Company's Quality Assurance and Health & Safety Procedures at all times to ensure that all work is undertaken in accordance with the industry’s best practices. You will also undertake any other duties that may be required for the effective operation of the catering and cleaning services

About You

Experience and knowledge requirement for this role:

• It is essential that you have a pro-active attitude and can be flexible in relation to duties and working hours.

• The job also requires someone who can demonstrate that they have strong organisational & planning skills and the ability to prioritise and manage their time effectively

• The candidate must be able to work effectively without close supervision and must possess strong relationship management skills.

• The ability to communicate clearly is essential

• Demonstrable success in developing and delivery stock control mechanisms

• Experience of designing and delivering to targets to achieve quality standards, customer satisfaction and profit margins

• Experience of hard services building systems

• Experience of delivering financial targets

• Experience of customer service and in particular customer relationship management

• IT & systems literate, use of IT systems to provide/monitor data within the Quality Assurance and other management reporting systems

• Excellent awareness skills

• Key Stakeholder Management

• Customer service excellence & Five Star Delivery

• Employee engagement

• Financial Growth

Someone who would want to stay and grow with this team on a long term basis

Qualifications required:

• NEBOSH qualification

What we offer

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you.

In addition, we offer:

• Flexible and dynamic work environment

• Competitive compensation

• Flex benefits

• Wide range of Employee benefits

• Access to ongoing training and development programs

• Countless opportunities to grow within the company

About Sodexo

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. We operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities.

We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

Ready to be part of something greater?

Apply today!

Working for a leading engineering firm based in Stafford, we are currently seeking an Automation / Maintenance Engineer to join a multidisciplinary engineering company who are going through an exciting growth period. The successful candidate will be delivering automation projects to company clients. The salary for this role is up to GBP55,000 per annum.

What will you be doing as an Automation / Maintenance Engineer?

• Reverse engineering of exiting control system software
• Produce functional design specifications, configuration of PLC and SCADA packages, factory testing, site testing and site based commissioning
• Monitor and plan projects to ensure completion in accordance with budget and time frame
• Ensure that all Design and Engineering activities meet all national and international standards

What we require for the role of Automation / Maintenance Engineer?

• Minimum of 3 years systems engineering experience
• PLC software development using devices from two of the following; Mitsubishi, Schneider, Siemens, Rockwell Automation
• HMI Software Development using devices from two of the following; Mitsubishi, Schneider, Siemens, Rockwell Automation
• Experience with multiple communications protocols; EtherNet/IP, PROFINET, PROFIBUS DP and PA, Modbus TCP/IP
• Experience working with SCADA and VSDs would be advantageous
• Full UK driving licence

What will you get in return for your work as a Automation / Maintenance Engineer

• The starting salary is up to GBP55,000 per annum depending on your experience.
• Pension scheme.
• 25 days holiday plus bank holidays.
• Private health care.

If this sounds like a role you will LOVE, please send your CV to us today!


We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our Website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest.

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Job Description

Children, Education and Justice Services

ICT Technician - Fixed Term until 26/6/2026
Leith Academy

Salary: £26,788 - £30,751 (pro rata for part time and sessional)
Hours: 15 per week, 39 weeks sessional

Leith Academy are looking for a part time experienced ICT Technician to help with various technical tasks throughout the school. Tasks include, but are not limited to iPad setup, troubleshooting, and organising of repairs. Investigation and reporting of telephone issues. Setting new staff up with logins for various systems, and arranging installation of new systems where required

Main tasks include but are not limited to:

• iPad setup, troubleshooting, and organising of repairs.
• Investigation and reporting of laptop & PC issues
• Setting new staff up with logins for various systems such as HALO, myHR, myLearningHub and myCompliance, and arranging installation of new software where required
• Support in using admin rights to download software onto machines as required, such as ‘Read, Write, Gold’
• Audit, purchase and setup new hardware such as iPads, Apple TV’s, screens / monitors
• Log and support issues with phones, these are now all on the wifi network
• Support with IT systems linked to tracking platforms, SEEMIS or other platforms linked to the network

Find out more about our school and the work we do – https://leithacademy.uk/

This post is regulated work with children and/or protected adults under the Protection of Vulnerable Groups (Scotland) Act 2007. The preferred candidate will be required to join the PVG Scheme or undergo a PVG Scheme update check. Where an individual has spent a continuous period of 3 months or more out with the UK in the last 5 years, an Overseas Criminal Record Check will be required. You will be required to provide this check. An unconditional offer of employment and commencement in the post will be subject to the outcome of both these pre-employment checks being deemed satisfactory.

As part of our goal to improve our organisational culture and create a great place to work together for the people of Edinburgh, we want to make sure that we’re bringing the best people into our roles, not just in their skills and experience but also in their approach to work.

To help achieve this, we’re changing the way we interview and assess candidates by moving from a competency-based interview approach to a behavioural and technical (skills for the job) based approach. This new way of interviewing will allow us to assess how you think and how you would bring Our Behaviours of Respect, Integrity and Flexibility into your ways of working.

We're committed to creating a workplace culture where all our people feel valued, included and able to be their best at work, and we recognise the benefits that a diverse workforce with different values, beliefs, experience, and backgrounds brings to us as an organisation.

You can find out more on Our Behaviours web page Our Behaviours – The City of Edinburgh Council

Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range.

Follow us on Twitter at @edincounciljobs

Proud member of the Disability Confident employer scheme

Job Description

Children, Education and Justice Services

Science Technician
Broughton High School

Salary: £26,788 - £30,751 (pro-rata for part time)
Hours: 21.75 per week

Monday - Wednesday 08:00 – 16:00 (45 minutes break each day)

(Other 3-day combinations will be considered)

We are looking for an enthusiastic and organised person to join our busy Science Faculty.

The role will involve:

• Preparing materials, equipment and science areas for use by teachers and students.
• Assisting in demonstrating the use of equipment and apparatus
• Designing and constructing equipment and apparatus for use in experiments.
• Maintaining an adequate range of stock and efficient stock levels. This includes maintenance of a stores system and completion of purchase orders for final approval by the Principal Teacher in line with Council Purchasing procedures.
• The postholder will also ensure that the stores are well organised and hazardous substances are labelled and kept in a safe place.
• Ensuring that materials and equipment are maintained in good order and in a safe condition.
• Ensuring that the preparation rooms, fume cupboards and laboratories are kept in a safe and tidy condition. Where applicable, may supervise Technician(s) and Learning Assistants within the Science Department and utilise the requisition system.
• Monitoring stock levels, reordering and issuing work sheets as required.
• Assisting the teaching staff in the support work necessary to prepare and operate TAPS/Standard Grade laboratories and computer aided teaching methods within the science area.
• Undertaking relevant administrative duties i.e. statistical returns, diaries, equipment lists and inventories etc.
• The post holder will undertake any other relevant duties, as required by the Senior Technician or Principal Teacher.

Good working knowledge of IT systems both hardware and software is desirable.

Candidates may be asked to provide basic first aid. A suitable qualification in first aid or experience in this area along with a willingness to undertake any necessary training is desirable.

If you feel you would enjoy this rewarding role we would love to hear from you.      

This post is regulated work with children and/or protected adults under the Protection of Vulnerable Groups (Scotland) Act 2007. The preferred candidate will be required to join the PVG Scheme or undergo a PVG Scheme update check. Where an individual has spent a continuous period of 3 months or more out with the UK in the last 5 years, an Overseas Criminal Record Check will be required. You will be required to provide this check. An unconditional offer of employment and commencement in the post will be subject to the outcome of both these pre-employment checks being deemed satisfactory.

We're committed to creating a workplace culture where all our people feel valued, included and able to be their best at work, and we recognise the benefits that a diverse workforce with different values, beliefs, experience, and backgrounds brings to us as an organisation.

As part of our goal to improve our organisational culture and create a great place to work together for the people of Edinburgh, we want to make sure that we’re bringing the best people into our roles, not just in their skills and experience but also in their approach to work.

To help achieve this, we’re changing the way we interview and assess candidates by moving from a competency-based interview approach to a behavioural and technical (skills for the job) based approach. This new way of interviewing will allow us to assess how you think and how you would bring Our Behaviours of Respect, Integrity and Flexibility into your ways of working.

Requirements

You can find out more on Our Behaviours web page Our Behaviours – The City of Edinburgh Council

Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range.

Follow us on Twitter at @edincounciljobs

Proud member of the Disability Confident employer scheme

Job Description

Corporate Services

Accounting Technician (with AAT / CIPFA training)
Waverley Court, 4 East Market Street

Salary: £30,751 - £36,312
Hours: 36 per week

The City of Edinburgh Council is looking for an Accounting Technician to work across a variety of professional disciplines including management accounting, business partnering and financial accounting.

You will provide support and advice to service areas within the Council’s Operational Services Division, working flexibly as required but primarily supporting Neighbourhood Environmental Services (Waste and Cleansing, Parks & Greenspace, and Fleet services). You will work as part of a Finance team supporting budget development, revenue budget monitoring, financial reporting, annual accounts and the development and maintenance of effective internal controls. You will be a key point of contact for service managers. This is an exciting opportunity for someone who seeks to develop their career in Finance.

The successful candidate will be able to build strong relationships with our client services, Finance colleagues, and internal partners and will be able to analyse, interpret and communicate financial data clearly and effectively. Ideas and initiative are welcomed and encouraged as we continually look to identify ways to improve delivery of our services. IT skills are a must, particularly Microsoft Excel, and candidates should be able to use spreadsheets confidently and competently.

Successful applicants will be provided with the opportunity to undertake professional examinations through AAT / CIPFA.

Working for us means you will be able to benefit from:

• Up to six weeks paid leave, inclusive of 6 public holidays in year, with a further increase of 5 days annual leave after five years of previous reckonable service or service with the Council
• A career average local government pension scheme with generous employer contributions
• Paid sickness absence, health and wellbeing support and other family friendly policies
• Salary advances on public transport season tickets
• Access to corporate discounts in shops, cinemas and other leisure venues

This post is subject to a basic disclosure check.

We're committed to creating a workplace culture where all our people feel valued, included and able to be their best at work, and we recognise the benefits that a diverse workforce with different values, beliefs, experience, and backgrounds brings to us as an organisation.

As part of our goal to improve our organisational culture and create a great place to work together for the people of Edinburgh, we want to make sure that we’re bringing the best people into our roles, not just in their skills and experience but also in their approach to work.

To help achieve this, we’re changing the way we interview and assess candidates by moving from a competency-based interview approach to a behavioural and technical (skills for the job) based approach. This new way of interviewing will allow us to assess how you think and how you would bring Our Behaviours of Respect, Integrity and Flexibility into your ways of working.

You can find out more on Our Behaviours web page Our Behaviours – The City of Edinburgh Council

Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range.

Follow us on Twitter at @edincounciljobs

Proud member of the Disability Confident employer scheme

Are you an experienced Fabric Maintenance Joiner with commercial experience? Are you looking for a company to offer up skilling and training?

Randstad Construction & Property are working with a well-renowned facilities management company, who are seeking an experienced, time served Joiner; who has experience working within commercial environments, carrying out all areas of maintenance and minor remedial tasks within existing Facilities Management contracts.

This is an ongoing temporary assignment starting ASAP and will be ongoing for a minimum of 6 weeks. The role is based on a static site based in Edinburgh

Package includes:

• Competitive rate up to £16.16 per hour
• Core hours Monday to Friday (37.5 hours week) Monday to Friday 08:00 - 16:30 (45 minute unpaid break)
• *On-call one week in three, Friday to Friday* -
• £135 per week on-call plus time-and-a-half for time spent responding to call outs.

Main duties will include:

• Planned preventative maintenance and statutory maintenance works, covering all trades including carpentry, plumbing, basic electrical and mechanical tasks.
• Work with maintenance contractors as required to ensure that the Facilities are maintained
• Reactive fault finding and attendance to breakdown repairs whilst working to stringent SLA and KPI agreements
• Carry out installation and minor new works in accordance with appropriate policy, specifications and HSE regulations
• Participation in an Out of Hours on call rota is required
• Work order (job) progression through to completion
• Carrying out tasks such as hanging doors, patching walls, fixing door handles and doing general building fabric work

The ideal candidate must have the following:

• MUST HAVE A BASIC DISCLOSURE PRIOR TO STARTING
• City & Guilds or similar in Joinery & Carpentry

For any information please feel free to contact Jess at Randstad C&P or apply via the link to upload your most recent up to date CV

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Job Description

PL Place

Transport Techician
14 Bankhead Avenue

Salary: £30,751 - £36,312
Hours: 36 per week

We're committed to creating a workplace culture where all our people feel valued, included and able to be their best at work, and we recognise the benefits that a diverse workforce with different values, beliefs, experience, and backgrounds brings to us as an organisation.

As part of our goal to improve our organisational culture and create a great place to work together for the people of Edinburgh, we want to make sure that we’re bringing the best people into our roles, not just in their skills and experience but also in their approach to work.

To help achieve this, we’re changing the way we interview and assess candidates by moving from a competency-based interview approach to a behavioural and technical (skills for the job) based approach. This new way of interviewing will allow us to assess how you think and how you would bring Our Behaviours of Respect, Integrity and Flexibility into your ways of working.

You can find out more on Our Behaviours web page Our Behaviours – The City of Edinburgh Council

Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range.

Follow us on Twitter at @edincounciljobs

Proud member of the Disability Confident employer scheme

Your new company
You will be joining the on-site trade team at one of the largest employers in Edinburgh. They manage a number of commercial properties throughout the city centre and, due to an increase in workload, are looking to add an electrician to their maintenance team.
Your new role
You will be working alongside other electricians working on reactive & planned maintenance works.
Responsibilities:

• Performing routine maintenance and repair of electrical equipment and systems
• Install, maintain, and enhance electrical systems and components, including fuses, lighting, and wiring
• Inspect, troubleshoot, and conduct tests
• Ensure compliance with safety and electrical codes
• Prepare and maintain records of completed work

What you'll need to succeed
You will need to be a qualified Electrician with a valid ECS card graded to Electrician and ideally have worked in a maintenance environment. We are also happy to speak to suitably qualified electricians who are looking to move into maintenance from site work/industrial/offshore etc. You will need a valid UK Driving licence to be considered for this position.
What you'll get in return
You will be paid weekly with regular updates from your Hays consultant. We will pay you PAYE with no payroll costs and the option of paid annual leave. This is a long-term opportunity for the right individual with the chance of a permanent role.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Job Description

Place

Facilities Assistant (Claim to Pay)
Wester Hailes Area

Salary: £23,651 - £23,857 (pro-rata for part time)
Hours: Casual

Required for various sites and hours to cover holidays/sickness/weekends as and when required.

As a Facilities Technician with the City of Edinburgh Council, you'll be a key member of our Facilities Management team. You'll deliver a vital janitorial service across our estate to ensure our properties are a safe places to work or learn in. Enjoy secure and flexible employment with above-market rates and excellent conditions, whilst being able to balance family, caring or studying commitments.

• Trusted employer
• Security offered by permanent positions when available.
• Opportunities to progress
• Community connection – looking after your community’s essential buildings used by your family, friends and neighbours. As part of our team, you will be valued and respected with a key focus on training and development.

MAJOR TASKS/JOB ACTIVITIES You will undertake day to day FM, janitorial and DIY operations across one or more buildings, ranging from small repairs and general maintenance to reactive cleaning, supporting moves and conducting basic security functions.

• Equipment and furniture and fitting maintenance
• Building maintenance and services
• Security of premises and grounds
• Grounds maintenance
• Cleaning /Tidying

Please see the supporting documents for more information about the role.

This post is regulated work with children and/or protected adults under the Protection of Vulnerable Groups (Scotland) Act 2007. The preferred candidate will be required to join the PVG Scheme or undergo a PVG Scheme update check. Where an individual has spent a continuous period of 3 months or more out with the UK in the last 5 years, an Overseas Criminal Record Check will be required. You will be required to provide this check. An unconditional offer of employment and commencement in the post will be subject to the outcome of both these pre-employment checks being deemed satisfactory.

As part of our goal to improve our organisational culture and create a great place to work together for the people of Edinburgh, we want to make sure that we’re bringing the best people into our roles, not just in their skills and experience but also in their approach to work.

To help achieve this, we’re changing the way we interview and assess candidates by moving from a competency-based interview approach to a behavioural and technical (skills for the job) based approach. This new way of interviewing will allow us to assess how you think and how you would bring Our Behaviours of Respect, Integrity and Flexibility into your ways of working.

We're committed to creating a workplace culture where all our people feel valued, included and able to be their best at work, and we recognise the benefits that a diverse workforce with different values, beliefs, experience, and backgrounds brings to us as an organisation.

You can find out more on Our Behaviours web page Our Behaviours – The City of Edinburgh Council

Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range.

Follow us on Twitter at @edincounciljobs

Proud member of the Disability Confident employer scheme

Job Description

Place

Engineer (ITS Maintenance)
Waverley Court

Salary: £36,312 - £42,717
Hours: 36 per week

Based at Waverley Court, You will be part of a small team maintaining the city's 600+ traffic signals. As well as carrying out designs for new traffic signals.

This will be an exciting opportunity, to help keep Edinburgh moving through the use and development of new ITS equipment and strategies.

You will work a 1 week in 4 rota to carry out 24hr traffic signal standby duties

The role offers an excellent pension package and leave entitlement.

We're committed to creating a workplace culture where all our people feel valued, included and able to be their best at work, and we recognise the benefits that a diverse workforce with different values, beliefs, experience, and backgrounds brings to us as an organisation.

As part of our goal to improve our organisational culture and create a great place to work together for the people of Edinburgh, we want to make sure that we’re bringing the best people into our roles, not just in their skills and experience but also in their approach to work.

To help achieve this, we’re changing the way we interview and assess candidates by moving from a competency-based interview approach to a behavioural and technical (skills for the job) based approach. This new way of interviewing will allow us to assess how you think and how you would bring Our Behaviours of Respect, Integrity and Flexibility into your ways of working.

You can find out more on Our Behaviours web page Our Behaviours – The City of Edinburgh Council

Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range.

Follow us on Twitter at @edincounciljobs

Proud member of the Disability Confident employer scheme

Are you an experienced commercial Maintenance Electrician looking for your next opportunity? Would you like to work for a well-renowned company which offers training and career development?

Randstad Construction & Property are working with a global Facilities Management company who are seeking an experienced, time served electrician to carry out planned and reactive electrical maintenance in the heart of Edinburgh.

Location: Edinburgh

Salary: Up to £40,000

Employment Type: Full-time, permanent, Static

Key benefits:

• Annual leave and bank holidays
• Overtime hours available
• Van and fuel card
• Generous pension scheme
• Employee benefit schemes
• Training and development courses

Duties:

• Carrying out general tasks and electrical PPMs
• Emergency lighting testing
• Monitoring the BMS system
• Finding faults and reactive work when required
• Complying with health and safety legislation/policies
• Providing a quality service to customers and contract holders
• Participating in the call out rota

An ideal candidate will have:

• Formal Apprenticeship and formal trade qualifications in an electrical field
• A City & Guilds or equivalent in electrical installations or similar
• 18th Edition IEE Wire & Regulations
• Experience of working within FM or the building maintenance industry

An ideal candidate will be:

• A team player
• Flexible and patient
• Able to understand complex information and demonstrate attention to detail
• Able to remain calm and professional, communicating strongly
• Someone with a can-do attitude

Apply today by clicking the link or contact Jack Stewart at Randstad CPE

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Randstad C&P are currently seeking an experienced Mobile Mechanical Maintenance Engineer to join our clients team covering a new static site in Edinburgh. The successful candidate will be responsible for providing high-quality mechanical maintenance services to our clients in various types of commercial and industrial buildings.

The Package:

• Competitive salary of up to £40,000 per annum
• Core working hours Monday to Friday, 40 hours per week
• 1-14 on call!
• Generous pension scheme
• Training and development courses

Key Responsibilities:

• Provide mobile mechanical maintenance services to clients Edinburgh.
• Carry out planned preventative maintenance on mechanical systems, including plumbing systems.
• Respond to emergency calls for mechanical system breakdowns and carry out repairs as required.
• Ensure compliance with all relevant health and safety regulations and procedures.
• Maintain accurate records of work carried out and materials used.
• Liaise with clients and provide excellent customer service.

Requirements:

• Relevant mechanical qualifications (City and Guilds or NVQ Level 2/3 in Plumbing and Heating or Mechanical Engineering).
• Proven experience in the maintenance and repair of mechanical systems, including plumbing systems.
• Excellent knowledge of health and safety regulations and procedures.
• Ability to work independently and as part of a team.
• Strong communication and customer service skills.
• Full UK driving licence.

Apply today with an updated CV.

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

I am currently recruiting for an IT Service Desk Technician who is looking to join a dynamic and growing company with offices here in Edinburgh and around the UK. Our client is an Independent UK law firm with expertise in areas such as transport, energy, food and farming, real estate and infrastructure.


Overview:

You will play a crucial role in providing IT support to users. This will be achieved by recording, diagnosing, and resolving IT-related problems using a call management system, ensuring a high-level audit trail for each call. As the first point of contact, the Service Desk sets the tone for service quality and overall customer experience. You will offer comprehensive support via telephone, email, face-to-face, and remote desktop, including IT installations and instructions on tool usage. Technical competence and excellent interpersonal skills are essential, and their strategy focusses on achieving first-time resolution for calls.

Responsibilities:

• Application Support: Help users with software issues.
• Hardware Tasks: Install, configure, and maintain hardware.
• User Administration: Manage user accounts.
• Desk Setups: Assist with new starters and moves.
• Incident Resolution: Solve problems via email, phone, or in person.
• Collaboration: Work with the IT team to improve processes.
• Communication: Keep users informed about their calls

Key Skills:

• Customer Service Experience: Effective user interaction.
• Time Management: Prioritising tasks and meeting deadlines.
• Results-Oriented: Handling high-volume operations.
• Analytical and Communication Skills: Strong written and verbal communication.
• Adaptability: Positive and proactive approach to change.
• Broad IT Skills: Familiarity with current technologies.
• Microsoft Technologies: Knowledge of Windows, Office 365, Teams, etc.
• Infrastructure: Understanding Active Directory, Group Policy, SCCM, Intune.
• Legal Applications: Working with tools like iManage, BigHand, Aderant.
• Diagnostic Skills: Ability to analyze and resolve issues.
• Beneficial Qualifications: Consider ITIL Foundation, Azure Fundamentals, iManage, Aderant certifications.

Notable points:

• Shift patterns are 8.00am to 4pm, 9.15am to 5.15pm, 10.15am to 6.15pm and 11am to 7pm. There is a pre-planned Rota, but there is an expectation to remain flexible if shift patterns need to change at short notice in exceptional circumstances.
• Normal office conditions, but the post holder may be required from time to time to work outside normal office hours. Some travel between office locations may be required.

If you feel you are a suitable candidate and would like to hear more, please send a copy of your CV to me -

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk