Total 14 job vacancies by 12542 Citicorp Services India Private Limited

At Citi, we get to connect millions of people across hundreds of cities and countries every day.  And we've been doing it for more than 200 years.  We do this through our unparalleled global network.  We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

Citi's Internal Audit (IA) division provides independent assessments of the company's governance, risk management and internal control environment for key stakeholders including the Board of Directors, senior management and Citi’s numerous regulators globally. IA is a change agent within Citi to enhance the control culture of Citigroup worldwide and thereby support senior management decision making around the globe.

Business Summary

IA maintains a Quality Assurance (QA) function that reports to the Chief Auditor Quality Assurance and the Group Audit Committee. The QA function provides independent assurance that IA has achieved and is maintaining appropriate standards of internal audit delivery (set against both IA’s own internal standards and the Standards and Code of Ethics of the Institute of Internal Auditors).

We’re currently looking for a high caliber professional to join our team as Vice President - Internal Audit, Quality Assurance (Program Management) - Hybrid. (Internal Job Title: Vice President. – C13.). Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future.  For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.

• We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.

• We empower our employees to manage their financial well-being and help them plan for the future.

• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.

• We have a variety of programs that help employees balance their work and life, including generous paid time off packages.

• We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.

In this role, you’re expected to:

The role involves close liaison with the global audit teams to ensure appropriate understanding, access to and the correct application of the IA methodology. In this role, you will be partnering with the audit teams responsible for risk-based audit and regulatory validations for Program Management globally and also supporting the global QA team.

The role reports to the QA Senior Audit Manager in Mumbai.
 

Key Responsibilities:

• Operate independently as a QA partner across the assigned SME audit teams, forming partnerships at all levels within IA. Support the QA Director (QAD) and Senior Audit Manager (SVP) in fostering a strong QA partnership with the Chief Auditors. 

• Provide assurance over the quality of IA’s work via formal QA products (e.g., Scorecards, Thematic Reviews, Hot reviews and Regulatory/ QA Issue Validation)

• Be a change agent in the continuous improvement program to deliver and maintain a best-in-class QA function, sharing best practices and lessons learned with the IA and QA teams

• Contribute to continued improvement in IA and QA methodology and coverage through the delivery of QA products.

• Assist in the provision of methodology training to auditors, including tailored training as and when needed.

• Assist with periodic ad-hoc projects (e.g., research and development of QA specific training).

• Assist in the review and improvement of global IA methodology and practices, including innovation initiatives.

• Assist the SVP and QAD in reviewing key internal QA deliverables and external deliverables.

• Establish and consistently maintain professional working relationship with key IA stakeholders; assist the QAD and SVP in maintaining IA stakeholder communications through monthly meetings as assigned by the QAD and SVP.

• Ability to manage multiple competing priorities and meet strict deadlines, both internal and external (e.g., regulators).

• Willingness to assist other QADs on an ad-hoc basis to ensure consistent utilization.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

As a successful candidate, you’d ideally have the following skills and exposure:

Qualifications:

• 7+ years of experience in a related role and/ with subject matter expert in Program Management including program governance, project lifecycle and Change Management

• Related certifications (CPA, ACA, CFA, CIA, CAPM or PMP certifications) preferred

• Consistently demonstrates clear and concise written and verbal communication

• Demonstrated ability to remain unbiased in a diverse working environment

• Effective negotiation skills and stakeholder management skills

• Effective report writing skills

• Highly analytical

Education:

Bachelor’s degree/University degree or equivalent experience

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

Citi's Internal Audit (IA) division provides independent assessments of the company's governance, risk management and internal control environment for key stakeholders including the Board of Directors, senior management and Citi’s numerous regulators globally. IA is a change agent within Citi to enhance the control culture of Citigroup worldwide and thereby support senior management decision making around the globe.

IA maintains a Quality Assurance (QA) function that reports to the Chief Auditor Quality Assurance and the Group Audit Committee. The QA function provides independent assurance that IA has achieved and is maintaining appropriate standards of internal audit delivery (set against both IA’s own internal standards and the Standards and Code of Ethics of the Institute of Internal Auditors).

The role involves close liaison with the global audit teams to ensure appropriate understanding, access to and the correct application of the IA methodology. In this role, you will be partnering with the audit teams responsible for risk-based audit for Data and Data Transformation coverage globally and also supporting the global QA team.

The role reports to the QA Senior Audit Manager in Mumbai.
 

Key Responsibilities:

• Operate independently as a QA partner across the assigned SME audit teams, forming partnerships at all levels within IA. Support the QA Director (QAD) and Senior Audit Manager (SVP) in fostering a strong QA partnership with the Chief Auditors. 
• Provide assurance over the quality of IA’s work via formal QA products (e.g., Scorecards, Thematic Reviews, Hot reviews and Regulatory/ QA Issue Validation)
• Be a change agent in the continuous improvement program to deliver and maintain a best-in-class QA function, sharing best practices and lessons learned with the IA and QA teams
• Contribute to continued improvement in IA and QA methodology and coverage through the delivery of QA products.
• Assist in the provision of methodology training to auditors, including tailored training as and when needed.
• Assist with periodic ad-hoc projects (e.g., research and development of QA specific training).
• Assist in the review and improvement of global IA methodology and practices, including innovation initiatives.
• Assist the SVP and QAD in reviewing key internal QA deliverables and external deliverables.
• Establish and consistently maintain professional working relationship with key IA stakeholders; assist the QAD and SVP in maintaining IA stakeholder communications through monthly meetings as assigned by the QAD and SVP.
• Ability to manage multiple competing priorities and meet strict deadlines, both internal and external (e.g., regulators).
• Willingness to assist other QADs on an ad-hoc basis to ensure consistent utilization.

Qualifications:

• 7+ years of experience in a related role and/ with subject matter expert in any one or subset of the following areas: Data Architecture, Data Extract, transform, and load (ETL), Data Quality, Data Modelling, Data Analysis, and/ or BI tools and Scripting
• Related certifications (CPA, ACA, CFA, CIA, CISA or certifications on data science or analytics) preferred
• Consistently demonstrates clear and concise written and verbal communication
• Demonstrated ability to remain unbiased in a diverse working environment
• Effective negotiation skills and stakeholder management skills
• Effective report writing skills
• Highly analytical

Education:

Bachelor’s degree/University degree or equivalent experience

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

Institutional Credit Management (ICM) is an in-business and first Line of Defense (1LoD) function within Citi dedicated to end-to-end wholesale credit risk (WCR) management. ICM covers numerous products, regions and lines of businesses (LoBs) – all while providing the controls and support necessary to help reduce Citi’s risks.

The ICM In-Business Quality Assurance (QA) function verifies that established standards and processes are followed and consistently applied. ICM Management uses the results of the quality assurance reviews to assess the quality of the group's policies, procedures, programs and practices as relates to the management of wholesale credit risk. The results help management identify operational weaknesses, risks associated with the function, training needs, and process deficiencies.

The ICM Head of In-Business Quality Assurance reports results of Quality Assurance Reviews (QARs) providing feedback, insight, and observations on any deficiency and areas of improvement, engaging with the management of the respective ICM business area, Independent Risk and critical stakeholders and regulators. 

This role reports to the In-Business QA– Global Corporates Regional Lead

Key responsibilities include:

• Support the Regional Leads of In-Business QA in implementation and ongoing delivery of a robust Quality Assurance function in accordance with the coverage universe

• Provide effective credible challenge during QARs to Business Region Heads and Portfolio Managers, as regards to credit reviews and process adherence to ensure that weaknesses in such processes are identified and escalated as appropriate
• Support with the aim to ensure wholesale credit risks within Citi are effectively identified, measured, monitored, and controlled, consistent with the bank’s risk appetite and all policies and processes established within the risk governance framework
• Under the supervision of the Global Corporates QA Head, support execution of the following:

• Consistent and objective assessments during QARs, covering Institutional and Commercial Banking in Taiwan
• Subsequent follow-up on corrective actions that were raised during QARs            
• Assist in preparation of Quality Assurance Reports to WCR management that communicate and measure results and identify negative trends and potential solutions

• Constant interaction with the respective Underwriting and 1LOD functions, to ensure that quality assurance protocols are adequate for all portfolios
• Support in the establishment of WCR In-Business QA policies, procedures, risk assessment and controls to drive effective QA coverage and standards
• Support Global Corporates Functional Head to stay abreast of relevant changes to rules/regulations and other industry news including regulatory findings
• Support the Head of WLCR IBQA on internal projects and initiatives
• Support ICM Voice of the Employee (VOE) initiatives

Skills/Competencies: 

Quality Assurance: 

• Demonstrable strong assurance experience, including 8-10 years in corporate banking, credit risk management, internal audit, loan review or quality assurance review function at an investment or large commercial bank
• Knowledge of Wholesale Credit Processes and organizational awareness, portfolios, and processes
• Understanding of policies and procedures with the ability to execute change seamlessly
• Reasonable grasp of the markets and lending wholesale credit risk covered process, to evaluate findings within the Quality Assurance process, determine materiality, and partnering with In-Business Credit Risk for ongoing improvement, problem detection and sustainable remediation
• Strong background on core credit analysis for large corporate and finance industries to properly evaluate process and quality breaks within the quality assurance function
• Ideally, credit officer or analyst or credit risk background, with experience on day-to-day credit functions associated with analysts and risk approval.
• High awareness and adherence to the control environment including Quality Assurance

Leadership: 

• Strategic orientation to ensure the ICM organization continues to be positioned as a thoughtful and proactive partner on driving best practices to support safety and soundness within ICM and Citi
• Assists colleagues in identifying stretch opportunities to elevate individual and team performance and recognizes individuals based on performance.
• Proven culture carrier 

Competencies: 

• Highly Effective interpersonal skills, with the ability to build relationships and exert influence with and without direct authority with Senior Levels of Management 
• Solid organizational skills with ability to manage priorities effectively 
• Strong written and verbal communication skills, with the ability to communicate clearly and concisely to audiences of varying levels of seniority 

Technical:

• Advanced Microsoft Office (Word, Excel, and PowerPoint) skills

Qualifications: 

• BA/BSc or higher degree in Business (MBA), or any other related subject 

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

The role of Citi’s Institutional Credit Management (ICM) function is to provide integrated, end-to-end, management of wholesale credit and counterparty risk within the first line of the bank.  Wholesale Credit Risk In-Business Quality Assurance is an integral part of the ICM organization. 

The Wholesale Credit Risk In-Business Quality Assurance function (In-Business QA) verifies that established Standards and Procedures for Wholesale Credit Risk management are followed and consistently applied across first line of defence. WCR In-Business QA staff are independent of the activities performed by WCR first line businesses that they review. Quality Assurance activities are performed on controls after the completion of Wholesale Credit Risk activities by the first line. Management uses the results of the Quality Assurance Reviews (QARs) to assess the quality of the group's policies, procedures, programs, and practices as relates to the management of Wholesale Credit Risk. The results from the QARs help management identify operational weaknesses, risks associated with the function, training needs, and process deficiencies.

This role reports directly to the Co-Head of In-Business QA Methodology and is part of the wider WCR IBQA Practices Team which manages the methodology, process, technology, reporting and governance infrastructure of the In-Business QA function.

Key responsibilities include:

• The overall objective of this role is to help define and implement the QAR Procedures and Methodology to provide reasonable assurance to various stakeholders that the In-Business QA function:

• Performs QARs in accordance with In-Business QA Standard, Procedure and Methodology Manual

• Is perceived by those stakeholders as adding value and improving conformance with Wholesale Credit Risk Standards and processes across the first line of defence

• Responsible for the development and implementation of methodology guidance and tools specific to Data Testing, that form the basis for rigorous and comprehensive end-to-end processes for In-Business QA to execute data testing as part of QARs on WCR activities within the first lines of defense, which contribute to the buildout of a best-in-class In-Business QA function

• Manage WCR In-Business QA policies, procedures, risk assessment and controls, bringing a systematic, disciplined approach to drive effective QA coverage and standards. Promote knowledge sharing and innovation; promulgate best practices across In-Business QA.

• Lead ongoing and periodic assessment of the quality of the Data Testing within QARs performed by the In-Business QA team with the aim of continuous and timely improvement of technology, processes, and procedures with consideration of:

• Identifying process improvements from the reviews of data testing work papers completed in the QARs

• Feedback from IBQA staff and key business stakeholders, where relevant

• Lead in collaboration, provide oversight, consultation and guidance over the assessment of Methodology related questions from In-Business QA staff performing data related testing within QARs.

• Help drive technology solutions to support QAR activities

• Stay abreast of relevant changes to rules/regulations and other industry news including regulatory findings, and proactively assess the impact to In-Business QA Methodology.

• Provide ongoing and timely feedback and coaching of In-Business Quality Assurance staff to sustain a strong control culture and an unwavering commitment to excellence in execution of QARs.

• Act as a change agent coaching staff within In-Business QA on areas with noted deficiencies and sharing any observed methodology best practices

• Attract, develop, and retain top quality assurance staff

• Support the Global Head of WCR In-Business QA on internal projects and initiatives

• Support WCR In-Business QA Voice of the Employee (VOE) as well as diversity and inclusion initiatives

• Travel (less than 10%)

Knowledge/Experience:

• Demonstrable Technology Internal Audit / Assurance experience, including 7-10 years in banking, credit risk management, internal audit, risk and controls, model risk or technology (e.g. Python, code reviews).

• Deep knowledge of risk management and control frameworks obtained through experience in large financial organizations.

• Knowledge of Wholesale Credit Processes and organizational awareness, covered portfolios, and processes

• Proficient understanding of QA policies and procedures with the ability to execute change seamlessly

• Knowledge and experience on designing and implementing robust Quality Assurance framework, from developing risk assessment, creating scripts and procedures, development of housing infrastructure and database maintenance, creating reporting templates for observed findings and trend analysis, and continuous improvement

• Grasp of issues identification, documentation, and remediation within the Quality Assurance process and delivering results to senior internal and external stakeholders, under tight deadlines and potentially multiple competing priorities.

• Grasp of the markets and lending wholesale credit risk covered process, to evaluate findings within the Quality Assurance process, determine materiality, and partnering with the In-Business QA staff to establish areas for ongoing improvement, problem detection, and sustainable remediation

• Outstanding awareness and adherence to the control environment including Quality Assurance and Quality Control

Skills / Competencies: 

• Solid organizational skills with ability and willingness to work under pressure and manages time and priorities effectively with little to no supervision

• Effective in management of workload and lead the team on delivery of tasks from start to completion

• Strong interpersonal skills, with the ability to build relationships and exert influence with and without direct authority

• Highly effective written and verbal communication skills, with the ability to communicate clearly and concisely to audiences of varying levels of seniority

• Analytical and decision-making capabilities including the ability to identify, escalate, and propose and execute solutions to complex problems

• Advanced Microsoft Office (Word, Excel, and PowerPoint) skills

• Tableau or visualization tool familiarity

• Experience with programming languages (SQL, Python) etc.

Qualifications: 

BA/BSc or higher degree in Business (MBA), or any other related subject 

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

Institutional Credit Management (ICM) is an in-business and first Line of Defense (1LoD) function within Citi dedicated to end-to-end wholesale credit risk (WCR) management. ICM covers numerous products, regions and lines of businesses (LoBs) – all while providing the controls and support necessary to help reduce Citi’s risks.

The ICM In-Business Quality Assurance (QA) function verifies that established standards and processes are followed and consistently applied. ICM Management uses the results of the quality assurance reviews to assess the quality of the group's policies, procedures, programs and practices as relates to the management of wholesale credit risk. The results help management identify operational weaknesses, risks associated with the function, training needs, and process deficiencies.

The ICM Head of In-Business Quality Assurance reports results of Quality Assurance Reviews (QARs) providing feedback, insight, and observations on any deficiency and areas of improvement, engaging with the management of the respective ICM business area, Independent Risk and critical stakeholders and regulators. 

This role reports to the In-Business QA– Global Corporates Regional Lead

Key responsibilities include:

• Support the Regional Leads of In-Business QA in implementation and ongoing delivery of a robust Quality Assurance function in accordance with the coverage universe

• Provide effective credible challenge during QARs to Business Region Heads and Portfolio Managers, as regards to credit reviews and process adherence to ensure that weaknesses in such processes are identified and escalated as appropriate
• Support with the aim to ensure wholesale credit risks within Citi are effectively identified, measured, monitored, and controlled, consistent with the bank’s risk appetite and all policies and processes established within the risk governance framework
• Under the supervision of the Global Corporates QA Head, support execution of the following:

• Consistent and objective assessments during QARs, covering Institutional and Commercial Banking in Taiwan
• Subsequent follow-up on corrective actions that were raised during QARs            
• Assist in preparation of Quality Assurance Reports to WCR management that communicate and measure results and identify negative trends and potential solutions

• Constant interaction with the respective Underwriting and 1LOD functions, to ensure that quality assurance protocols are adequate for all portfolios
• Support in the establishment of WCR In-Business QA policies, procedures, risk assessment and controls to drive effective QA coverage and standards
• Support Global Corporates Functional Head to stay abreast of relevant changes to rules/regulations and other industry news including regulatory findings
• Support the Head of WLCR IBQA on internal projects and initiatives
• Support ICM Voice of the Employee (VOE) initiatives

Skills/Competencies: 

Quality Assurance: 

• Demonstrable strong assurance experience, including 8-10 years in corporate banking, credit risk management, internal audit, loan review or quality assurance review function at an investment or large commercial bank
• Knowledge of Wholesale Credit Processes and organizational awareness, portfolios, and processes
• Understanding of policies and procedures with the ability to execute change seamlessly
• Reasonable grasp of the markets and lending wholesale credit risk covered process, to evaluate findings within the Quality Assurance process, determine materiality, and partnering with In-Business Credit Risk for ongoing improvement, problem detection and sustainable remediation
• Strong background on core credit analysis for large corporate and finance industries to properly evaluate process and quality breaks within the quality assurance function
• Ideally, credit officer or analyst or credit risk background, with experience on day-to-day credit functions associated with analysts and risk approval.
• High awareness and adherence to the control environment including Quality Assurance

Leadership: 

• Strategic orientation to ensure the ICM organization continues to be positioned as a thoughtful and proactive partner on driving best practices to support safety and soundness within ICM and Citi
• Assists colleagues in identifying stretch opportunities to elevate individual and team performance and recognizes individuals based on performance.
• Proven culture carrier 

Competencies: 

• Highly Effective interpersonal skills, with the ability to build relationships and exert influence with and without direct authority with Senior Levels of Management 
• Solid organizational skills with ability to manage priorities effectively 
• Strong written and verbal communication skills, with the ability to communicate clearly and concisely to audiences of varying levels of seniority 

Technical:

• Advanced Microsoft Office (Word, Excel, and PowerPoint) skills

Qualifications: 

• BA/BSc or higher degree in Business (MBA), or any other related subject 

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Job Family:

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Time Type:

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

Institutional Credit Management’s (“ICM”) objective is to provide an integrated “end-to-end” credit underwriting, identification, measurement, management, monitoring and reporting for wholesale credit businesses across the enterprise.  In-Business Quality Assurance is an integral part of the ICM organization. 

The ICM In-Business Quality Assurance function (QA) verifies that established standards and processes are followed and consistently applied. ICM Management uses the results of the quality assurance reviews to assess the quality of the group's policies, procedures, programs, and practices as relates to the management of wholesale credit risk. The results help management identify operational weaknesses, risks associated with the function, training needs, and process deficiencies.

The ICM Head of In-Business Quality Assurance reports results of Quality Assurance Reviews (QARs) to management of the respective business areas, Independent Risk, and critical partner stakeholders and regulators.

This role reports to the ICM In-Business QA, Function Head – Counterparty Credit Risk Horizontal processes.

Key Responsibilities:

• Drive the development and implementation of a comprehensive program of IBQA coverage related to financing and securitisation activities in Markets across the first line of defence, working in close collaboration with business management and leveraging the product/functional expertise to ensure seamless delivery of the IBQA plan.
• Provide effective credible challenge to Business Region Heads and Portfolio Managers as regards credit memoranda and process quality to ensure that weaknesses in such processes are identified and escalated as appropriate.
• Establish and drive processes that enable wholesale credit risks within Citi are effectively identified, measured, monitored, and controlled, consistent with the bank’s risk appetite and all policies and processes established within the risk governance framework.
• Accountable for leading the Quality Assurance team which is responsible for execution of the following:
  • Consistent and objective assessments during QARs
  • Subsequent follow-up on corrective actions that were raised during QARs           
  • Synthesize and prepare quarterly Quality Assurance Scorecard Reports to ICM business management that communicate and measure results and identify negative trends and potential solutions
• Update and create QAR templates and continuously improve processes and infrastructure by exploring and evaluating new data sources, tools, and capabilities
• Interact with the respective senior management across ICM, in order to ensure that quality assurance protocols are adequate for all portfolios
• Provide oversight and guidance over the assessment of complex issues, structure potential solutions and drive effective resolution with stakeholders.
• Assist in the establishment of WCR IBQA policies, procedures, risk assessment and controls to drive effective QA coverage and standards
• Stay abreast of relevant changes to rules/regulations and other industry news including regulatory findings.
• Act as a change agent coaching staff in areas with noted deficiencies and sharing any observed best practices
• Ensure ongoing and timely feedback and coaching of ICM Quality Assurance staff to sustain a strong control culture and an unwavering commitment to excellence in execution
• Attract, develop and retain top quality assurance staff
• Support the Global Head of WCR IBQA on internal projects and initiatives
• Support WCR IBQA Voice of the Employee (VOE) as well as diversity and inclusion initiatives
• Travel (less than 10%)

Skills/Competencies:

Audit / Credit / Counterparty Credit / Quality Assurance:

• Demonstratable credit / Counterparty credit risk Audit / quality assurance experience, including 7-10 years in banking, credit risk management, Loan review function at an investment or large commercial bank
• Deep knowledge of risk management and control frameworks related to Counterparty Credit Risk management or another Financial Risk discipline
• Sound knowledge of underwriting standards for Banks, broker dealers, funds including hedge funds, investment advisors and pension funds, Insurance and public sector companies.
• Ability to understand complex counterparty credit product structures including derivatives and well-versed in securitisation and credit financing products as well as credit analysis, underwriting, legal documentation etc. Financing and funding solutions including TRS, CLOs, ABS, Municipal financing / Residential Financing and securitisation, Prime and Hedge fund financing etc.
• Insights over key counterparty credit risk themes such as limit framework, Early warning indicators, Stress testing, Wrong way risk, exposure modelling including PFE, collateral (ISDA / CSA) and margining processes including key regulations (including uncleared margin rules and IMM) and CVA
• Proficient understanding of policies and procedures with the ability to execute change seamlessly
• Exceptional knowledge and experience on designing and implementing robust Quality Assurance framework, from initial assessment of concerns and monitoring strategy, execution of scripts and procedures, development of housing infrastructure and database maintenance, reporting to senior management of observed findings, and continuous improvement, working closely and independently to the Global Head of WCR IBQA and Regional Directors
• Demonstrable grasp of counterparty credit risk covered process, to evaluate findings within the Quality Assurance process, determine materiality, and partnering with in-line makers and checkers for ongoing improvement, problem detection, and sustainable remediation
• Outstanding awareness and adherence to the control environment including Quality Assurance and Quality Control

Leadership

• Strategic orientation to ensure the ICM organization continues to be positioned as a thoughtful and proactive partner on driving best practices to support safety and soundness within ICM and Citi
• Identifies stretch opportunities to elevate individual and team performance and recognizes individuals based on performance 
• Recognized as a skillful manager with a track record of building high performing teams
• Coach, mentor and lead team members to develop team strengths and build bench strength  
• Proven culture carrier 

Competencies

• Solid organizational skills with ability and willingness to work under pressure and manages time and priorities effectively with little to no supervision
• Powerful interpersonal skills, with the ability to build relationships and exert influence with and without direct authority
• Highly effective written and verbal communication skills, with the ability to communicate clearly and concisely to audiences of varying levels of seniority
• Analytical and decision-making capabilities including the ability to identify, escalate, and propose and execute solutions to complex problems
• Significant experience in preparing presentations for seniors

Technical: 

• Advanced Microsoft Office (Word, Excel, and PowerPoint) skills

Qualifications:

• BA/BSc or higher degree in Business (MBA), or any other related subject

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Job Family Group:

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Job Family:

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Time Type:

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

Institutional Credit Management (ICM) is an in-business and first Line of Defense (1LoD) function within Citi dedicated to end-to-end wholesale credit risk (WCR) management. ICM covers numerous products, regions and lines of businesses (LoBs) – all while providing the controls and support necessary to help reduce Citi’s risks.

The ICM In-Business Quality Assurance (QA) function verifies that established standards and processes are followed and consistently applied. ICM Management uses the results of the quality assurance reviews to assess the quality of the group's policies, procedures, programs and practices as relates to the management of wholesale credit risk. The results help management identify operational weaknesses, risks associated with the function, training needs, and process deficiencies.

The ICM Head of In-Business Quality Assurance reports results of Quality Assurance Reviews (QARs) providing feedback, insight, and observations on any deficiency and areas of improvement, engaging with the management of the respective ICM business area, Independent Risk and critical stakeholders and regulators. 

This role reports to the Global Corporates Lead .

Key responsibilities include:

• Support the Head of BCMA In-Business Quality Assurance to set the global strategy for and lead the implementation and ongoing delivery of a robust Quality Assurance function in accordance with the coverage universe.

• Assist in providing effective credible challenge during QARs to Business Region Heads and Portfolio Managers, as regards to memo and process quality to ensure that weaknesses in such processes are identified and escalated as appropriate.
• Support with the aim to ensure wholesale credit risks within Citi are effectively identified, measured, monitored, and controlled, consistent with the bank’s risk appetite and all policies and processes established within the risk governance framework.
• Under the supervision of the Head of BCMA In-Business Quality Assurance, support execution of the following:

• Consistent and objective assessments during QARs
• Subsequent follow-up on corrective actions that were raised during QARs            
• Synthesize and prepare quarterly Quality Assurance Scorecard Reports to ICG business management that communicate and measure results and identify negative trends and potential solutions

• Assist WCR IBQA function in the establishment of WCR IBQA policies, procedures, risk assessment and controls to drive effective QA coverage and standards
• Support ICM Head of BCMA In-Business Quality Assurance Functional Head to stay abreast of relevant changes to rules/regulations and other industry news including regulatory findings.
• Support the Global Head of WCR IBQA on internal projects and initiatives
• Support ICM Voice of the Employee (VOE) initiatives
• Travel (less than 10%)

Skills/Competencies: 

Quality Assurance: 

• Demonstrable quality control / quality assurance experience, including 5-7 years in banking, credit risk management, internal audit, loan review or quality assurance review function at an investment or large commercial bank.
• Understanding of Wholesale Credit Processes and organizational awareness, covered portfolios, and processes
• Understanding of risk management and controls frameworks related to counterparty credit risk management or another financial risk discipline.
• Reasonable grasp of the markets and lending wholesale credit risk covered process, to evaluate findings within the Quality Assurance process, determine materiality, and partnering with in-line makers and checkers for ongoing improvement, problem detection, and sustainable remediation
• Good background on core credit analysis for large corporate and finance industries to properly evaluate process and quality breaks within the quality assurance function
• Ideally, credit officer or analyst or operational credit risk background, with experience on day-to-day credit functions associated with analysts and risk approval.
• Understanding of QA policies and procedures with the ability to execute change seamlessly.
• Strong awareness and adherence to the control environment including Quality Assurance and Quality Control.

Leadership: 

• Strategic orientation to ensure the ICM organization continues to be positioned as a thoughtful and proactive partner on driving best practices to support safety and soundness within ICM and Citi
• Assists colleagues in identifying stretch opportunities to elevate individual and team performance and recognizes individuals based on performance.
• Proven culture carrier 

Competencies: 

• Assist colleagues in identifying stretch opportunities to elevate individual and team performance
• Evolving interpersonal skills, with the ability to build relationships and exert influence with and without direct authority
• Good organizational skills with ability and willingness to work under pressure and manages time and priorities effectively
• Clear written and verbal communication skills, with the ability to communicate clearly and concisely to audiences of varying levels of seniority  

Technical: 

• Intermediate Microsoft Office (Word, Excel, and PowerPoint) skills 

Qualifications: 

BA/BSc or higher degree in Business (MBA), or any other related subject 

-------------------------------------------------

Job Family Group:

-------------------------------------------------

Job Family:

------------------------------------------------------

Time Type:

------------------------------------------------------

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

The role of Citi’s Institutional Credit Management (ICM) function is to provide integrated, end-to-end, management of wholesale credit and counterparty risk within the first line of the bank.  Wholesale Credit Risk In-Business Quality Assurance is an integral part of the ICM organization. 

The Wholesale Credit Risk In-Business Quality Assurance function (In-Business QA) verifies that established Standards and Procedures for Wholesale Credit Risk management are followed and consistently applied across first line of defence. WCR In-Business QA staff are independent of the activities performed by WCR first line businesses that they review. Quality Assurance activities are performed on controls after the completion of Wholesale Credit Risk activities by the first line. Management uses the results of the Quality Assurance Reviews (QARs) to assess the quality of the group's policies, procedures, programs, and practices as relates to the management of Wholesale Credit Risk. The results from the QARs help management identify operational weaknesses, risks associated with the function, training needs, and process deficiencies.

This role reports directly to the Co-Head of In-Business QA Methodology and is part of the wider WCR IBQA Practices Team which manages the methodology, process, technology, reporting and governance infrastructure of the In-Business QA function.

Key responsibilities include:

• The overall objective of this role is to help define and implement the QAR procedures and Methodology to provide reasonable assurance to various stakeholders that the In-Business QA function:

• Performs QARs in accordance with In-Business QA Standard, Procedure, and Methodology Manual

• Is perceived by those stakeholders as adding value and improving conformance with Wholesale Credit Risk standards and processes across the first line of defence

• Contribute to the development and implementation of methodology guidance and tools that form the basis for rigorous and comprehensive end-to-end processes for In-Business QA to execute QARs on WCR activities within the first lines of defense, which contribute to the buildout of a best-in-class In-Business QA function

• Proactively identify areas of potential enhancement of In-Business QA Methodology and QAR process.

• Manage WCR In-Business QA policies, procedures, risk assessment and controls, bringing a systematic, disciplined approach to drive effective QA coverage and standards. Promote knowledge sharing and innovation; promulgate best practices across In-Business QA.

• Conduct ongoing and regular assessment of the quality of the QARs performed by In-Business QA team with the aim of continuous and timely improvement of technology, processes, and procedures with consideration of:

• Identifying process improvements from the reviews of work papers completed in the QARs

• Provide feedback and contribute to enhancement of training required to In-Business QA staff, where relevant

• Collaborate, provide oversight, consultation, and guidance over the assessment of methodology related questions from In-Business QA staff performing the QARs.

• Help drive technology solutions to support QAR activities

• Stay abreast of relevant changes to rules/regulations and other industry news including regulatory findings and proactively assess the impact to In-Business QA Methodology.

• Contribute in providing ongoing and timely feedback and coaching of In-Business Quality Assurance staff to sustain a strong control culture and an unwavering commitment to excellence in execution of QARs.

• Act as a change agent coaching staff within In-Business QA on areas with noted deficiencies and sharing any observed methodology best practices

• Support the Global Head of WCR In-Business QA on internal projects and initiatives

• Support WCR In-Business QA Voice of the Employee (VOE) as well as diversity and inclusion initiatives

• Travel (less than 10%)

Knowledge/Experience:

• Demonstrable assurance experience, including 3-5 years in banking, credit risk management, internal audit or risks and controls.

• Strong knowledge of risk management and control frameworks obtained through experience in large financial organizations.

• Knowledge of Wholesale Credit Processes and organizational awareness, covered portfolios, and processes

• Proficient understanding of QA policies and procedures with the ability to execute change seamlessly

• Knowledge and experience on designing and implementing robust Quality Assurance framework, from developing risk assessment, creating scripts and procedures, development of housing infrastructure and database maintenance, creating reporting templates for observed findings and trend analysis, and continuous improvement

• Grasp of issues identification, documentation, and remediation within the Quality Assurance process and delivering results to senior internal and external stakeholders, under tight deadlines and potentially multiple competing priorities.

• Grasp of the markets and lending wholesale credit risk covered process, to evaluate findings within the Quality Assurance process, determine materiality, and partnering with the In-Business QA staff to establish areas for ongoing improvement, problem detection, and sustainable remediation

• Outstanding awareness and adherence to the control environment including Quality Assurance and Quality Control.

Skills / Competencies: 

• Solid organizational skills with ability and willingness to work under pressure and manages time and priorities effectively with little to no supervision

• Effective in taking ownership and following up on allocated tasks from start to completion

• Strong interpersonal skills, with the ability to build relationships and exert influence with and without direct authority

• Highly effective written and verbal communication skills, with the ability to communicate clearly and concisely to audiences of varying levels of seniority

• Analytical and decision-making capabilities including the ability to identify, escalate, and propose and execute solutions to complex problems

• Advanced Microsoft Office (Word, Excel, and PowerPoint) skills

Qualifications: 

• BA/BSc or higher degree in Business (MBA), or any other related subject 

-------------------------------------------------

Job Family Group:

-------------------------------------------------

Job Family:

------------------------------------------------------

Time Type:

------------------------------------------------------

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

The role of Citi’s Institutional Credit Management (ICM) function is to provide integrated, end-to-end, management of wholesale credit and counterparty risk within the first line of the bank.  Wholesale Credit Risk In-Business Quality Assurance is an integral part of the ICM organization. 

The Wholesale Credit Risk In-Business Quality Assurance function (In-Business QA) verifies that established Standards and Procedures for Wholesale Credit Risk management are followed and consistently applied across first line of defence. WCR In-Business QA staff are independent of the activities performed by WCR first line businesses that they review. Quality Assurance activities are performed on controls after the completion of Wholesale Credit Risk activities by the first line. Management uses the results of the Quality Assurance Reviews (QARs) to assess the quality of the group's policies, procedures, programs, and practices as relates to the management of Wholesale Credit Risk. The results from the QARs help management identify operational weaknesses, risks associated with the function, training needs, and process deficiencies.

This role reports directly to the Co-Head of In-Business QA Methodology and is part of the wider WCR IBQA Practices Team which manages the methodology, process, technology, reporting and governance infrastructure of the In-Business QA function.

Key responsibilities include:

• The overall objective of this role is to help define and implement the QAR Procedures and Methodology to provide reasonable assurance to various stakeholders that the In-Business QA function:

• Performs QARs in accordance with In-Business QA Standards, Procedure and Methodology Manual.

• Is perceived by those stakeholders as adding value and improving conformance with Wholesale Credit Risk standards and processes across the first line of defence

• Responsible for the development and implementation of methodology guidance and tools specific to Data Testing, that form the basis for rigorous and comprehensive end-to-end processes for In-Business QA to execute data testing as part of QARs on WCR activities within the first lines of defense, which contribute to the buildout of a best-in-class IBQA function

• Manage WCR In-Business QA policies, procedures, risk assessment and controls, bringing a systematic, disciplined approach to drive effective QA coverage and standards. Promote knowledge sharing and innovation; promulgate best practices across In-Business QA.

• Conduct ongoing and periodic assessment of the quality of the Data Testing within QARs performed by the In-Business QA team with the aim of continuous and timely improvement of technology, processes, and procedures with consideration of:

• Identifying process improvements from the reviews of data testing work papers completed in the QARs

• Provide feedback and contribute to enhancement of training required relating to Data testing to In-Business QA staff

• Collaborate, provide oversight, consultation and guidance over the assessment of Methodology related questions from In-Business QA staff performing data related testing within QARs.

• Help drive technology solutions to support QAR activities

• Stay abreast of relevant changes to rules/regulations and other industry news including regulatory findings, and proactively assess the impact to In-Business QA Methodology.

• Provide ongoing and timely feedback and coaching of In-Business Quality Assurance staff to sustain a strong control culture and an unwavering commitment to excellence in execution of QARs.

• Act as a change agent coaching staff within In-Business QA on areas with noted deficiencies and sharing any observed methodology best practices

• Support the Global Head of WCR In-Business QA on internal projects and initiatives

• Support WCR In-Business QA Voice of the Employee (VOE) as well as diversity and inclusion initiatives

• Travel (less than 10%)

Knowledge/Experience:

• Demonstrable Technology Internal Audit / Assurance experience, including 5-7 years in banking, credit risk management, internal audit, risk and controls, model risk or technology (e.g. Python, code reviews).

• Strong knowledge of risk management and control frameworks obtained through experience in large financial organizations.

• Knowledge of Wholesale Credit Processes and organizational awareness, covered portfolios, and processes

• Proficient understanding of QA policies and procedures with the ability to execute change seamlessly

• Knowledge and experience on designing and implementing robust Quality Assurance framework, from developing risk assessment, creating scripts and procedures, development of housing infrastructure and database maintenance, creating reporting templates for observed findings and trend analysis, and continuous improvement

• Grasp of issues identification, documentation, and remediation within the Quality Assurance process and delivering results to senior internal and external stakeholders, under tight deadlines and potentially multiple competing priorities.

• Grasp of the markets and lending wholesale credit risk covered process, to evaluate findings within the Quality Assurance process, determine materiality, and partnering with the In-Business QA staff to establish areas for ongoing improvement, problem detection, and sustainable remediation

• Outstanding awareness and adherence to the control environment including Quality Assurance and Quality Control

Skills / Competencies: 

• Solid organizational skills with ability and willingness to work under pressure and manages time and priorities effectively with little to no supervision

• Effective in taking ownership and following up on allocated tasks from start to completion

• Strong interpersonal skills, with the ability to build relationships and exert influence with and without direct authority

• Highly effective written and verbal communication skills, with the ability to communicate clearly and concisely to audiences of varying levels of seniority

• Analytical and decision-making capabilities including the ability to identify, escalate, and propose and execute solutions to complex problems

• Advanced Microsoft Office (Word, Excel, and PowerPoint) skills

• Tableau or visualization tool familiarity

• Experience with programming languages (SQL, Python) etc.

Qualifications: 

• BA/BSc or higher degree in Business (MBA), or any other related subject 

-------------------------------------------------

Job Family Group:

-------------------------------------------------

Job Family:

------------------------------------------------------

Time Type:

------------------------------------------------------

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

The role of Citi’s Institutional Credit Management (ICM) function is to provide integrated, end-to-end, management of wholesale credit and counterparty risk within the first line of the bank.  Wholesale Credit Risk In-Business Quality Assurance is an integral part of the ICM organization. 

The Wholesale Credit Risk In-Business Quality Assurance function (In-Business QA) verifies that established Standards and Procedures for Wholesale Credit Risk management are followed and consistently applied across first line of defence. WCR In-Business QA staff are independent of the activities performed by WCR first line businesses that they review. Quality Assurance activities are performed on controls after the completion of Wholesale Credit Risk activities by the first line. Management uses the results of the Quality Assurance Reviews (QARs) to assess the quality of the group's policies, procedures, programs, and practices as relates to the management of Wholesale Credit Risk. The results from the QARs help management identify operational weaknesses, risks associated with the function, training needs, and process deficiencies.

This role reports directly to the Co-Head of In-Business QA Methodology and is part of the wider WCR IBQA Practices Team which manages the methodology, process, technology, reporting and governance infrastructure of the In-Business QA function.

Key responsibilities include:

• The overall objective of this role is to help define and implement the QAR procedures and Methodology to provide reasonable assurance to various stakeholders that the In-Business QA function:

• Performs QARs in accordance with In-Business QA Standard, Procedure and Methodology Manual

• Is perceived by those stakeholders as adding value and improving conformance with Wholesale Credit Risk standards and processes across the first line of defence

• Responsible for the development and implementation of methodology guidance and tools that form the basis for rigorous and comprehensive end-to-end processes for In-Business QA to execute QARs on WCR activities within the first lines of defense, which contribute to the buildout of a best-in-class In-Business QA function

• Proactively identify areas of potential enhancement of In-Business QA Methodology and QAR process.

• Manage WCR In-Business QA policies, procedures, risk assessment and controls, bringing a systematic, disciplined approach to drive effective QA coverage and standards. Promote knowledge sharing and innovation; promulgate best practices across In-Business QA.

• Conduct ongoing and periodic assessment of the quality of the QARs performed by the In-Business QA team with the aim of continuous and timely improvement of technology, processes, and procedures with consideration of:

• Identifying process improvements from the reviews of work papers completed in the QARs

• Provide feedback and contribute to enhancement of training required to In-Business QA staff

• Collaborate, provide oversight, consultation, and guidance over the assessment of methodology related questions from In-Business QA staff performing the QARs.  

• Help drive technology solutions to support QAR activities

• Stay abreast of relevant changes to rules/regulations and other industry news including regulatory findings, and proactively assess the impact to In-Business QA Methodology.

• Provide ongoing and timely feedback and coaching of In-Business Quality Assurance staff to sustain a strong control culture and an unwavering commitment to excellence in execution of QARs.

• Act as a change agent coaching staff within In-Business QA on areas with noted deficiencies and sharing any observed methodology best practices

• Support the Global Head of WCR In-Business QA on internal projects and initiatives

• Support WCR In-Business QA Voice of the Employee (VOE) as well as diversity and inclusion initiatives

• Travel (less than 10%)

Knowledge/Experience:

• Demonstrable assurance experience, including 5-7 years in banking, credit risk management, internal audit, or risks and controls.

• Strong knowledge of risk management and control frameworks obtained through experience in large financial organizations.

• Knowledge of Wholesale Credit Processes and organizational awareness, covered portfolios, and processes

• Proficient understanding of QA policies and procedures with the ability to execute change seamlessly

• Knowledge and experience on designing and implementing robust Quality Assurance framework, from developing risk assessment, creating scripts and procedures, development of housing infrastructure and database maintenance, creating reporting templates for observed findings and trend analysis, and continuous improvement

• Grasp of issues identification, documentation, and remediation within the Quality Assurance process and delivering results to senior internal and external stakeholders, under tight deadlines and potentially multiple competing priorities.

• Grasp of the markets and lending wholesale credit risk covered process, to evaluate findings within the Quality Assurance process, determine materiality, and partnering with the In-Business QA staff to establish areas for ongoing improvement, problem detection, and sustainable remediation

• Outstanding awareness and adherence to the control environment including Quality Assurance and Quality Control

Skills / Competencies: 

• Solid organizational skills with ability and willingness to work under pressure and manages time and priorities effectively with little to no supervision

• Effective in taking ownership and following up on allocated tasks from start to completion

• Strong interpersonal skills, with the ability to build relationships and exert influence with and without direct authority

• Highly effective written and verbal communication skills, with the ability to communicate clearly and concisely to audiences of varying levels of seniority

• Analytical and decision-making capabilities including the ability to identify, escalate, and propose and execute solutions to complex problems

• Advanced Microsoft Office (Word, Excel, and PowerPoint) skills

Qualifications: 

• BA/BSc or higher degree in Business (MBA), or any other related subject 

-------------------------------------------------

Job Family Group:

-------------------------------------------------

Job Family:

------------------------------------------------------

Time Type:

------------------------------------------------------

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

The role of Citi’s Institutional Credit Management (ICM) function is to provide integrated, end-to-end, management of wholesale credit and counterparty risk within the first line of the bank.  Wholesale Credit Risk In-Business Quality Assurance is an integral part of the ICM organization. 

The Wholesale Credit Risk In-Business Quality Assurance function (In-Business QA) verifies that established Standards and Procedures for Wholesale Credit Risk management are followed and consistently applied across first line of defence. WCR In-Business QA staff are independent of the activities performed by WCR first line businesses that they review. Quality Assurance activities are performed on controls after the completion of Wholesale Credit Risk activities by the first line. Management uses the results of the Quality Assurance Reviews (QARs) to assess the quality of the group's policies, procedures, programs, and practices as relates to the management of Wholesale Credit Risk. The results from the QARs help management identify operational weaknesses, risks associated with the function, training needs, and process deficiencies.

This role reports directly to the Co-Head of In-Business QA Methodology and is part of the wider WCR IBQA Practices Team which manages the methodology, process, technology, reporting and governance infrastructure of the In-Business QA function.

Key responsibilities include:

• The overall objective of this role is to help define and implement the QAR procedures and Methodology to provide reasonable assurance to various stakeholders that the In-Business QA function:

• Performs QARs in accordance with In-Business QA Standard, Procedure and Methodology Manual

• Is perceived by those stakeholders as adding value and improving conformance with Wholesale Credit Risk standards and processes across the first line of defence

• Responsible for the development and implementation of methodology guidance and tools that form the basis for rigorous and comprehensive end-to-end processes for In-Business QA to execute QARs on WCR activities within the first lines of defense, which contribute to the buildout of a best-in-class In-Business QA function.

• Proactively identify areas of potential enhancement of In-Business QA Methodology and QAR process.

• Manage WCR In-Business QA policies, procedures, risk assessment and controls, bringing a systematic, disciplined approach to drive effective QA coverage and standards. Promote knowledge sharing and innovation; promulgate best practices across In-Business QA.

• Conduct ongoing and periodic assessment of the quality of the QARs performed by the In-Business QA team with the aim of continuous and timely improvement of technology, processes, and procedures with consideration of:

• Identifying process improvements from the reviews of work papers completed in the QARs

• Provide feedback and contribute to enhancement of training required to In-Business QA staff

• Collaborate, provide oversight, consultation, and guidance over the assessment of methodology related questions from In-Business QA staff performing the QARs.  

• Help drive technology solutions to support QAR activities

• Stay abreast of relevant changes to rules/regulations and other industry news including regulatory findings, and proactively assess the impact to In-Business QA Methodology.

• Provide ongoing and timely feedback and coaching of In-Business Quality Assurance staff to sustain a strong control culture and an unwavering commitment to excellence in execution of QARs.

• Act as a change agent coaching staff within In-Business QA on areas with noted deficiencies and sharing any observed methodology best practices

• Support the Global Head of WCR In-Business QA on internal projects and initiatives

• Support WCR In-Business QA Voice of the Employee (VOE) as well as diversity and inclusion initiatives

• Travel (less than 10%)

Knowledge/Experience:

• Demonstrable assurance experience, including 5-7 years in banking, credit risk management, internal audit, or risks and controls.

• Strong knowledge of risk management and control frameworks obtained through experience in large financial organizations.

• Knowledge of Wholesale Credit Processes and organizational awareness, covered portfolios, and processes

• Proficient understanding of QA policies and procedures with the ability to execute change seamlessly

• Knowledge and experience on designing and implementing robust Quality Assurance framework, from developing risk assessment, creating scripts and procedures, development of housing infrastructure and database maintenance, creating reporting templates for observed findings and trend analysis, and continuous improvement

• Grasp of issues identification, documentation, and remediation within the Quality Assurance process and delivering results to senior internal and external stakeholders, under tight deadlines and potentially multiple competing priorities.

• Grasp of the markets and lending wholesale credit risk covered process, to evaluate findings within the Quality Assurance process, determine materiality, and partnering with the In-Business QA staff to establish areas for ongoing improvement, problem detection, and sustainable remediation

• Outstanding awareness and adherence to the control environment including Quality Assurance and Quality Control

Skills / Competencies: 

• Solid organizational skills with ability and willingness to work under pressure and manages time and priorities effectively with little to no supervision

• Effective in taking ownership and following up on allocated tasks from start to completion

• Strong interpersonal skills, with the ability to build relationships and exert influence with and without direct authority

• Highly effective written and verbal communication skills, with the ability to communicate clearly and concisely to audiences of varying levels of seniority

• Analytical and decision-making capabilities including the ability to identify, escalate, and propose and execute solutions to complex problems

• Advanced Microsoft Office (Word, Excel, and PowerPoint) skills

Qualifications: 

• BA/BSc or higher degree in Business (MBA), or any other related subject 

-------------------------------------------------

Job Family Group:

-------------------------------------------------

Job Family:

------------------------------------------------------

Time Type:

------------------------------------------------------

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

The role of Citi’s Institutional Credit Management (ICM) function is to provide integrated, end-to-end, management of wholesale credit and counterparty risk within the first line of the bank.  Wholesale Credit Risk In-Business Quality Assurance is an integral part of the ICM organization. 

The Wholesale Credit Risk In-Business Quality Assurance function (In-Business QA) verifies that established Standards and Procedures for Wholesale Credit Risk management are followed and consistently applied across first line of defence. WCR In-Business QA staff are independent of the activities performed by WCR first line businesses that they review. Quality Assurance activities are performed on controls after the completion of Wholesale Credit Risk activities by the first line. Management uses the results of the Quality Assurance Reviews (QARs) to assess the quality of the group's policies, procedures, programs, and practices as relates to the management of Wholesale Credit Risk. The results from the QARs help management identify operational weaknesses, risks associated with the function, training needs, and process deficiencies.

This role reports directly to the WCR In-Business QA Head of Process & Operations and is part of the wider WCR IBQA Practices Team which manages the methodology, process, technology, reporting and governance infrastructure of the In-Business QA function.

Key Responsibilities

The overall objective of this role is to support Practices Team leadership in the definition, development and implementation of QAR operational procedures and solutions to ensure that In-Business QA:

• Performs in accordance with In-Business QA standards and operating procedures.

• Is perceived by its stakeholders as adding value and improving conformance with WCR standards and processes across the first line of defence.

Specific responsibilities of the role include :

• Assisting in the development and implementation of procedures, guidance and solutions which form the basis for rigorous, comprehensive In-Business QA processes.

• Establishing performance metrics to contribute to the delivery of a best-in-class In-Business QA function.

• Helping manage In-Business QA policies, procedures, risk assessment and controls, bringing a systematic, disciplined approach to drive effective QA coverage and standards across the wider WCR IBQA team.

• Helping promote knowledge sharing and innovation and thus promulgating best practices across IBQA.

• Assisting the periodic assessment of In-Business QA practices to support continuous improvement of technology, processes and procedures, reflecting :

• Lessons learned from peer reviews of QAR working paper

• Analyses of established performance metrics and trend dat

• Feedback from IBQA staff and key business stakeholders.

• Supporting the In-Business QA Practice Team in producing reports and analyses and identifying and escalating issues through the accurate, precise and consistent tracking of key performance indicators, across sites, portfolios, and teams.

• Supporting the Global Head of In-Business QA on specific internal projects and initiatives.

• Supporting In-Business QA Voice of the Employee (VOE) initiatives and Diversity & Inclusion initiatives.

• Travel (less than 10%)

Knowledge/Experience:

• Demonstrable data gathering and analysis experience, including 3 to 5 years of experience in reporting functions, issue identification, report development and / or quality assurance and quality control.

• An understanding of risk management and control frameworks obtained through experience in large financial services organisations.

• An understanding of QA policies and procedures.

• The ability to help develop and execute change programmes.

• A grasp of issues identification, documentation and remediation within the Quality Assurance process.

• Proven ability to design and produce complex reports.

• Full awareness of control environment culture, including Quality Assurance and Quality Control.

Skills / Competencies: 

• Strong and evolving interpersonal skills with the ability to build relationships and exert influence with and without direct authority.

• Good organisational skills with the ability and willingness to work under pressure and manages time and priorities effectively

• Sound written and verbal communication skills with the ability to communicate clearly and concisely to audiences of varying levels of seniority.

• Experience in the preparation of presentation material for senior stakeholders.

• A willingness and ability to assist colleagues in identifying stretch opportunities to improve individual and team performance and to recognise team members based on performance.

• An ambition to coach and mentor Analysts to help develop team strengths and address weaknesses.

• The enthusiasm and determination to act as a culture carrier.

• Proficient with Microsoft Office Suite (Excel, Word and PowerPoint).

• Experience working with a variety of technology solutions in financial services organisations.

Qualifications

• A BA / BSc or higher degree in a business, technical or related subject.

-------------------------------------------------

Job Family Group:

-------------------------------------------------

Job Family:

------------------------------------------------------

Time Type:

------------------------------------------------------

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

Institutional Credit Management (ICM) is an in-business and first Line of Defense (1LoD) function within Citi dedicated to end-to-end wholesale credit risk (WCR) management. ICM covers numerous products, regions and lines of businesses (LoBs) – all while providing the controls and support necessary to help reduce Citi’s risks.

The ICM In-Business Quality Assurance (QA) function verifies that established standards and processes are followed and consistently applied. ICM Management uses the results of the quality assurance reviews to assess the quality of the group's policies, procedures, programs and practices as relates to the management of wholesale credit risk. The results help management identify operational weaknesses, risks associated with the function, training needs, and process deficiencies.

The ICM Head of In-Business Quality Assurance reports results of Quality Assurance Reviews (QARs) providing feedback, insight, and observations on any deficiency and areas of improvement, engaging with the management of the respective ICM business area, Independent Risk and critical stakeholders and regulators. 

This role reports to the ICM In-Business Quality Assurance – Credit Processes Lead

Key responsibilities include:

• Support Credit Processes Leads and Function Head in executing the quarterly reviews by conducting process and file reviews.
• Assist in providing effective credible challenge during QARs to Portfolio Managers, as regards credit processes quality (loan booking, legal documentation, collateral valuation) to ensure that weaknesses in such processes are identified and escalated as appropriate
• Support with the aim to ensure wholesale credit risks within Citi are effectively identified, measured, monitored, and controlled, consistent with the bank’s risk appetite and all policies and processes established within the risk governance framework
• Under the supervision of the In-Business Quality Assurance CP Lead, support execution of the following:
  • Consistent and objective assessments during QARs
  • Ensures controls are operating in compliance with prescribed policies and procedures
  • Subsequent follow-up on corrective actions that were raised during QARs            
  • Assist in preparing quarterly reports to ICM business management that communicate and measure results and identify negative trends and potential solutions
• Assist in other QARs across WCR In-Business QA as required
• Assist WLCR In-Business QA function in the establishment of In-Business QA policies, procedures, risk assessment and controls to drive effective QA coverage and standards
• Support the Credit Processes Function Head for In-Business QA on internal projects and initiatives
• Support ICM Voice of the Employee (VOE) initiatives
• Travel (less than 10%)

Knowledge/Experience:

• Quality Assurance experience, including 8-10 years in wholesale banking credit operations, credit risk management, internal audit, loan review or quality assurance review function at an investment or large commercial bank
• Understanding of Wholesale Credit Processes, portfolios and processes
• Understanding of risk management and controls frameworks related to wholesale lending credit risk management or another financial risk discipline
• Reasonable grasp of the markets and lending wholesale credit risk covered process, to evaluate findings within the Quality Assurance process, determine materiality, and partnering with in-line makers and checkers for ongoing improvement, problem detection, and sustainable remediation
• Ideally, credit operations background, with experience on day-to-day credit support functions associated with loan processing, legal documentation, collateral valuation and stress testing
• Understanding of QA policies and procedures with the ability to execute change seamlessly
• Strong awareness and adherence to the control environment including Quality Assurance

Skills/Competencies:

• Demonstrated success at execution of responsibilities in a large financial institution
• Proven culture carrier and a strong team player
• Impeccable interpersonal skills, with the ability to build relationships
• Solid organizational skills with ability to manage time and prioritise effectively with little supervision
• Exceptional written and verbal communication skills, with the ability to communicate clearly and concisely to audiences of varying levels of seniority
• Advanced Microsoft Office (Word, Excel, and PowerPoint) skills

Qualifications: 

• BA/BSc or higher degree in Business (MBA), or any other related subject 

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

It’s an exciting time to be joining Citi with the growth of the Institutional Credit Management (ICM) department. The objective is to provide an integrated “end-to-end” credit underwriting, identification, measurement, management, monitoring and reporting for wholesale credit businesses across the enterprise.

Wholesale Credit Risk (WCR) In-Business Quality Assurance is Citi’s first line partner that helps to safeguard the organization by supporting management efforts to maintain a consistently effective control environment across the Wholesale Credit Risk Framework. In-Business QA is the tool in our risk management toolbox that keeps us sharp. It offers an independent assessment of wholesale credit key controls and confirms if we are adhering to our prescribed standards and wholesale risk management best practices. We offer controls and credit expertise, promote critical thinking, and provide credible challenge to enable the effective and consistent management of wholesale credit risks. Together with our business partners, In-Business Quality Assurance (QA) function aims to drive proactive self-identification of issues and remediation of control gaps by Business Accountable Executives, thereby improving consistent adherence to WCR policies, standards, and control standards. To quote our CEO Jane Fraser, 'we strive for client excellence, controls excellence and operational excellence' and Business QA has a pivotal role in driving that focus on excellence.

This role reports directly to the ICM Quality Assurance Innovations Director for Wholesale Credit Risk.  The objective of the WCR Quality Assurance Innovation team is to provide technology solutions, optimisation, design thinking and automation to the wider group. The purpose is to increase the capability, capacity and quality of the overall ICM Quality Assurance group, while decreasing operational risk, inefficiencies and time-to-market for the QA outputs.

Key Responsibilities:

• The overall objective of this role is to support In-Business QA strategy to deliver optimisation, insights, business intelligence, technology solutions, automation and raise the quality of performance of QA activities through innovative solutions, utilising Citi data, latest industry best practice and technology.
• Develop, support and maintain the automation framework for IBQA under the direction of the automation workstream
• Research, design, build, document and test innovative ways of automating and engineering processes.
• Assist in training and supporting the wider team in Automation techniques and best practices.
• Contribute to the management of the JIRA and Confluence processes for In-Business QA Innovation
• Research for approaches and technologies that will bring optimisation to In-Business QA manual processes.
• Assist in writing solution delivery specifications & process documentation.
• Decompose complex processes and problems, providing guidance and delivery support on what technologies or new approaches to adopt to simplify, optimise and automate.
• Collaborate on building and executing as a team on a multi-stream Innovation Roadmap.  The scope of this will cover small scale tactical solutions ranging to large multi-year technology deliveries.
• Champion data driven insight, front-run ideas and manage the build of POC’s to test limitations of technologies.
• Partner and support our data analytics and reporting teams to help drive strategy and implementation.
• Support development of approaches to promote knowledge sharing, collaborative working and management best practices across In-Business QA and more broadly across wholesale credit risk lines of business to drive performance.
• Apply agile problem-solving capabilities to support ongoing efforts and periodic assessment of IBQA practices with the aim of continuous and timely improvement of technology, processes, and procedures.
• Support the Global Head of WCR In-Business QA on internal projects and initiatives.
• Support WCR IBQA Voice of the Employee (VOE) as well as diversity and inclusion initiatives.
• Travel (less than 10%).

Knowledge/Experience:

• Demonstrable relevant years of hands-on experience implementing or delivering data automation, process automation or similar technology activity in the data, finance or technology space.
• Experience of working across automation in Excel, PowerPoint and Word.
• Deep experience of Macros.
• Experience of ETL type tools.
• Understanding of the importance of test frameworks – unit tests, regression tests, data quality tests etc.
• Knowledge and participation of agile working.
• Experience of analysing and automating manual processes.
• Hands-on experience with similar tools to some (not all) of those listed in the ‘Technology Skills’ section.

Skills/Competencies:

• The ability to decompose problems or processes, analyse for where we can apply technological improvements and propose solutions.
• Hands-on attitude – test and learn approach, fail-fast and iterate.
• Agile problem-solving capabilities, critical thinking & assessments of approaches.
• The ability to think at both a tactical and strategic level – ensuring we can deliver in a fast, iterative approach while remaining aligned to strategy.
• Demonstrate strong communication.
• Strong autonomy.
• Self-motivated, independent and detail oriented.

Qualifications/Technical Skills:

• BA/BSc or higher degree in Business (MBA), Computer Science, Software Development, Statistics, Informatics, Information Systems or another quantitative field.
• Data Tooling: Experience of working with automation toolsets similar in nature to – SQL, KNIME, Alteryx, DataIku, Python, VBA, Excel Automate (typescript), Macros, Power Query.
• Application design, ETL, Automation or RPA toolset experience.

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting