Total 9 Manager level Quality Assurance / Control job vacancies in Dundee or Glasgow

About the Role

Base Location: Glasgow, Perth or Aberdeen

Salary: £55,200 - £83,000 + performance-related bonus + a range of other benefits to support your family, finances and wellbeing.

Working Pattern: Permanent | Full Time | Flexible First options available

What is the Role

SSEN Transmission has a fantastic opportunity for Business Assurance Manager to join our Risk & Assurance team. The Risk & Assurance team in SSEN Transmission proactively identify and assess enterprise risk and controls to deliver strategic priorities and ensure compliance with legal and regulatory obligations through coordinated assurance activities.

The main purpose of the role is to provide assurance to the Transmission Executive Committee (TEC) that governance arrangements and business control environments are effective. This is achieved through the identification, approval and delivery of assurance activity and controls testing ensuring business and regulatory compliance is maintained. The job holder will work closely with Transmission leaders and their extended teams to provide internal assurance that processes and procedures are effective to manage their respective business areas and compliance obligations ensuring they meet governance arrangements in relation to legislative and regulatory requirements.

To do this, the job holder will work closely with external auditors, internal audit functions, department leads and subject matter experts to support the four lines of defence model ensuring that the Transmission business operates in a complaint manner through, auditing, risk identification and adherence to regulatory requirements. The role holder will take a substantive role in the annual MD Letter of Assurance process and integrated group assurance programme (IGAP).

The key duties & responsibilities include:

- Effectively scoping, planning and delivering assurance assessments throughout the business, engaging with relevant stakeholders on a risk-based approach to identify areas of concern and therefore reducing risk exposure and enhancing opportunities, capturing these in clear, concise and actionable outputs.

- Developing and delivering regular monitoring of critical business processes to assure on-going effective controls are in place and obligations met, using effective analysis and reporting of relevant data to follow-up on areas of non-conformance with stakeholders.

- Undertaking consultancy or advisory type assignments with business stakeholders, providing guidance on matters such as effective risk management, compliance best practice or obligation applicability.

- Working collaboratively with other members of the Risk & Assurance team and business stakeholders to identify the most effective means to deliver identified improvements, contributing to the delivery of these enhancements and providing regular updates on progress against the agreed schedule.

- Supporting the Senior Risk & Assurance Manager through the identification and provision of the annual assurance prioritisation programme and timely reporting metrics.

What do I need?

To be considered for this role, we would love you to have;

- Significant experience in a similar assurance role, ideally within a regulated environment with an auditing, accounting and/or other relevant compliance or assurance qualification.

- A passion for using your skills and experience to help business colleagues enhance processes and their controls to add value within a collaborative and energetic team.

- Demonstrable experience in data analysis, process improvement, facilitation and investigation capabilities.

- The ability to build relationships across all levels of the organisation using your strong influencing and negotiation skills to implement effective internal controls and business improvements.

- A highly analytical, results-orientated mind set, with the capability of delivering high quality work within tight deadlines, under minimal supervision.

About our Business

At SSEN Transmission, we take immense pride in owning and operating the high-voltage electricity transmission network across the north of Scotland. We transport energy from where it is generated to wherever it is needed, ensuring a safe and reliable electricity supply for the communities we serve. But that's not all - we're committed to upgrading the grid to deliver cleaner, homegrown energy for the future. By developing, building and maintaining a network for net zero, we're creating secure power for generations to come.

What's in it for you?

We offer an excellent package with 34 days annual leave entitlement. Enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more, view our full benefits package on our careers site.

As an equal opportunity employer we encourage diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all protected characteristics and commit to providing any reasonable adjustments you need during the application, assessment and upon joining SSE. Search for 'Inclusion & Diversity at SSE' to find out more.

What happens now?

All applications should be made online, and I'll be back in touch after the vacancy closing date to let you know the outcome.

If you would like to discuss any working flexibly requirements or adjustments you may require throughout the recruitment and selection process, please contact Stephanie on 01738 342963.

Before commencing your role with SSE, you'll need to complete our pre-employment screening process. This will consist of a criminality and credit check.

What We Offer:

- Competitive salary
- 25 days annual leave (plus Public Holidays)
- Free Scotland-wide rail travel for employees and eligible family members
- Complimentary Caledonian Sleeper tickets annually
- Contributory pension scheme
Head of Health, Safety, Security Quality & Environment (HoHSSQE)Permanent, Full-time, Glasgow (Hybrid)Salary: Circa £90,000 + Benefits Here at Caledonian Sleeper, we are recruiting for a Head of Health, Safety, Security Quality & Environment (HoHSSQE) to join our team.
Safety is not just a priority
- it is the cornerstone of our operations and culture. We are deeply committed to ensuring the wellbeing of our guests and colleagues and it is imperative that we establish a robust framework that upholds these values. This role plays a pivotal role within the CSL Operations team, providing comprehensive oversight and strategic support across all facets of our business. This role is essential for the continued safe and effective delivery of our service. As a highly regulated Railway Undertaking, CSL operates within a complex environment that demands strict adherence to safety regulations and standards. The HoHSSQE is responsible for leading the organisation in compliance with all applicable safety obligations while striving for excellence in line with industry best practices. This commitment encompasses not only the implementation of a Safety Management System but also the continuous assessment and enhancement of our policies and procedures to reflect evolving standards and innovations in safety. The HoHSSQE will engage in proactive risk management, conducting regular audits and assessments to identify potential hazards and implement corrective actions. By fostering a culture of safety awareness and accountability throughout CSL, the HoHSSQE will ensure that safety is ingrained in every aspect of our operations, from the training and development of staff to the design and execution of service delivery processes. Collaboration is key to the success of this role. The HoHSSQE will work closely with both internal departments and external stakeholders, including regulatory bodies and suppliers, to ensure a comprehensive approach to safety and quality. This collaboration will extend to evaluating our supply chain, ensuring that third-party partners share our commitment to safety and adhere to the same high standards we set for ourselves. By establishing strong relationships and communication channels, the HoHSSQE will build the necessary confidence in the integrity and safety of our service. Key Responsibilities:
- Leadership & Strategy: Define and implement HSSQE strategy; mentor HSSQE team.
- Policy Development: Ensure compliance with laws and industry standards; communicate policies effectively.
- Compliance & Risk Management: Monitor compliance across health, safety, security, and environmental regulations; oversee risk assessments.
- Training & Competency: Collaborate with Learning & Development on safety training; manage Safety Critical competence.
- Incident Management: Oversee incident reporting and investigations.
- Stakeholder Engagement: Collaborate with regulatory bodies on HSSQE matters.
- Sustainability Initiatives: Lead environmental management and waste reduction efforts.
- Audits & Reviews: Ensure robust assurance processes and prepare reports on HSSQE matters.

Essential

- Educated to degree level in Occupational Health and Safety, Environmental Science, Engineering, or a related field (or equivalent experience).
- NEBOSH Certificate or Diploma (or equivalent) in Occupational Health & Safety Management.
- Advanced written and verbal communication skills, with the ability to articulate key messages to influence stakeholders at all levels.
- Highly proficient in the use of the Microsoft office suite including Word, Excel, PowerPoint, SharePoint etc.
- Evidence of relevant and up-to-date CPD.

Desirable

- Significant experience in a management role covering operational safety in a railway or other safety critical transport environment. (highly desirable)
- Certification in ISO 9001, ISO 14001 or equivalents.
- Knowledge of different business functions / disciplines (i.e. finance and commercial, legal, operations, safety, risk, HR, operational excellence, IT, sales, marketing, and communications).
- Experience of carrying out safety risk assessment and developing operational standards/procedures.
- Experience of delivering or managing the delivery of a training and competence regime for safety critical workers.
- Thorough understanding of health and safety management obligations (including statutory obligations), requirements and dynamics.

What We Offer:

- Competitive salary
- 25 days annual leave (plus Public Holidays)
- Free Scotland-wide rail travel for employees and eligible family members
- Complimentary Caledonian Sleeper tickets annually
- Contributory pension scheme

Proud member of the Disability Confident employer scheme

Head of Academic Quality (1.0 FTE)

Academic Quality

Location: Glasgow (Hybrid working available)

Grade 8: £56,921 - £65,814 Per Annum, pro rata

Permanent



Applications are invited for a Head of Academic Quality (1.0 FTE) at the Glasgow School of Art.



The Head of Academic Quality will provide strategic and operational leadership to ensure the security of academic standards and assure the quality of GSA’s educational provision. The role holder will work effectively across the institution to develop, monitor and ensure robust institutional oversight and implementation of policies, systems and processes to assure the overall quality of our educational experience, thus ensuring that sectoral and regulatory body expectations for quality and standards are met.



The successful candidate will have extensive experience in the design, management and review of quality assurance processes in higher education, as well as a track record of leading change at an institutional or departmental level.



Download: job description



Closing date for submission of completed applications: 23:59pm, Monday 25 November 2024.



Interviews for this post will take place week commencing 9 December 2024.


For full details and to apply online, please visit: https://gsa.engageats.co.uk/V2/Vacancy


If you don’t currently have the right to work and live in the UK, we are able to offer sponsorship for Skilled Work Visas subject to UK Visa’s and Immigration (UKVI) requirements if the role meets the Home Office eligibility requirements. Details can be found on the Home Office website - https://www.gov.uk/skilled-worker-visa



If you have any questions regarding the role, please contact hr@gsa.ac.uk

The Glasgow School of Art is committed to ensuring equality of opportunity in work and study. We strive to create and maintain an inclusive environment where all students and employees feel safe, understood and valued. Applications are welcomed from candidates regardless of age, disability, sex, ethnic or religious background, gender identity or sexual orientation, marital status, pregnancy, maternity, caring responsibilities or care experience.

We recognise we do not have the diversity of staff that we want and we particularly welcome and encourage applications from candidates who identify as being from a Minority Ethnic background, who are underrepresented at The Glasgow School of Art.

To view our Fair Work statement, please click here and to view our Equality, Diversity and Inclusion documents here.

Registered Charity Number SC012490.

STRICTLY NO AGENCIES.

Fantastic role in Glasgow City Centre for a Risk and Compliance Manager, or Officer looking for that next step up to Manager - £45,000!

This is a great opportunity to work in a dynamic, growing company where you can make a real impact on how our client handles compliance. As they expand, you'll have the chance to grow and shape your role. If you're detail-driven and passionate about compliance and risk management, this is the role for you!

What You'll Do:
* Assess how well controls are working and suggest process improvements.
* Regularly review policies and procedures to make sure they stay compliant with changing laws and regulations.
* Carry out compliance checks, focusing on how our client meets FCA's Consumer Duty guidelines
* Be the main point of contact for external regulatory bodies like the FCA and ICO.

What We're Looking For
* Experience understanding and communicating FCA requirements within a regulated company.
* Preferably expeirence in a regulated environment.
* Report findings and recommendations to the leadership team.
* Strong presentation and communication skills.
* Risk management experience in any industry.

This is an office based role in Glasgow City Centre.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

About the Role

Base Location: Glasgow, Perth, Aberdeen or Inverness

Salary: £40,600 - £61,000 + performance-related bonus + a range of benefits to support your finances, wellbeing and family.

Working Pattern: Permanent | Full Time | Flexible First options available

The Scotland England Green Link project portfolio will play a critical role in the achievement of the UK's net zero targets, connecting the low carbon electricity resources in the north of Scotland to demand centres in the south.

SSEN Transmission is looking for a Governance & Assurance Manager to support these critical infrastructure projects and play a key part in achieving Net Zero targets. This is a new position giving someone with subject matter expertise in Governance, Reporting, Assurance and Project Coordination interfaces the chance to really own and shape this position.

The responsibilities of the Governance & Assurance Manager include:

- To set up, embed and maintain the portfolio governance for the EGL projects; ensuring appropriate governance forums, change and decision control processes are established in line as closely as possible with the SSE Large Capital Project (LCP/LCP+) governance framework; and continuous review of Joint Venture Shareholder and Managed Service Agreements to ensure obligations are met.

- Define and agree appropriate reporting and KPIs for the EGL portfolio, supporting coordination activities required for gate readiness checks, as well as the LCP+ assurance process (e.g. Project Assurance Reviews - PARS).

- Develop and own Project Assurance Reviews and Parent Company Audits, presenting clear and concise outputs to the relevant stakeholder with practical mitigating actions and closure of review findings.

- Lead and mentor the Project Services governance and assurance, and reporting teams - providing guidance, support, and undertaking performance management activities.

- Act as the Champion and SME for Governance and Assurance capability, ensuring alignment to Parent Company processes and policies, working with the other Offshore Project Services leads, Legal, Finance and Regulatory teams.

What do I need?

To be considered for this role, we would love you to have:

- An understanding of industry wide best practice Governance requirements gained from experience across a capital development and delivery programme, ideally within the Energy industry.

- Demonstrable ability to lead, motivate and develop your team to ensure they deliver and perform to their full potential.

- Experience in supporting major infrastructure projects across the entire project lifecycle, including design, consenting, procurement, commercial, contracting through to construction and commissioning.

- Good stakeholder and relationship management, ability to engage effectively with stakeholders at all levels (internal and external), gaining the collaboration and support from stakeholders in a matrix environment.

- An understanding of challenges and opportunities facing the energy sector coupled with a drive to deliver continuous improvement.

About our Business

At SSEN Transmission, we take immense pride in owning and operating the high-voltage electricity transmission network across the north of Scotland. We transport energy from where it is generated to wherever it is needed, ensuring a safe and reliable electricity supply for the communities we serve. But that's not all - we're committed to upgrading the grid to deliver cleaner, homegrown energy for the future. By developing, building and maintaining a network for net zero, we're creating secure power for generations to come.

What's in it for you?

We offer an excellent package with 34 days annual leave entitlement. Enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more, view our full benefits package on our careers site.

As an equal opportunity employer we encourage diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all protected characteristics and commit to providing any reasonable adjustments you need during the application, assessment and upon joining SSE. Search for 'Inclusion & Diversity at SSE' to find out more.

What happens now?

All applications should be made online, and I'll be back in touch after the vacancy closing date to let you know the outcome.

If you would like to discuss any working flexibly requirements or adjustments you may require throughout the recruitment and selection process, please contact Stephanie on 01738 342963.

Before commencing your role with SSE, you'll need to complete our pre-employment screening process. This will consist of a criminality and credit check.

Client Relationship Manager
Location: Glasgow, G2 5AH
Hybrid - 3 days in the office & 2 days at home
Contract: Full time, 37.5 hrs per week
Package: competitive base salary with an uncapped commission and incentive-based rewards


Job purpose:
You will join QA as a Client Relationship Manager; your focus will be to prospect new business gained from both cold and warm leads and grow an account base using sales techniques gained from our in-house sales academy and on the job coaching.

About you:
If you have experience working in B2B sales, enjoy building new relationships, providing solutions, and working to tight deadlines then this could be the role for you.

A 'day in the life' of a Client Relationship Manager
Build a territory plan each quarter to maximize new sales opportunities
Using LinkedIn Sales Navigator, and researching your customer and their market, you will identify key decision makers to approach, with insights, to discuss and grow the QA product footprint
Identify and understand needs and build a value proposition
Prepare quotes and proposals for customers
Generate revenue and margin to meet individual and team targets

Sounds great, doesn't it? And in return we will offer you

Sales rewards
We have an amazing incentive-based reward on offer on top of an uncapped commission. Our top performers are part of the 110 Club. To join, all you'll need to do is achieve 110% of your annual target which will see you go on a fantastic all expenses paid VIP trip abroad! Recent destinations include Las Vegas, Miami, New York and Barcelona! To find out more, check out our LinkedIn page for the pictures!

About Us
At QA, we believe the future belongs to organisations that are able to learn, master and apply new skills at pace and scale. As the largest tech training company in the UK and the fastest-growing in the US, we partner with 96% of the FTSE and most of the Fortune 500. We have served over 4,000 customers and 1+ million learners since 1985.

QA is headquartered in London and New York. Learn more at QA.com
Down time
Taking time for ourselves is so important these days which is why we dedicate some of our benefits to support your health & wellbeing. These include: 27 days holiday each year, holiday buying scheme, Medicash plan, Gympass, Cycle to Work scheme, Employee Assistance Programme, and 2 days per year charity leave.


How we'll help with finance matters
In addition to pension, group income protection and life assurance, QA are offering you an annual pay review, access to our employee discounts benefit hub with hundreds of deals and savings on goods and experiences, season ticket loan, tech scheme and an employee referral scheme.


Personal growth
Learning and opportunity is at the core of what we do - and that applies to you too!
You'll have the unique opportunity to develop your skills on our QA authored courses in the latest tech (you'll get 3 training days/year to do this). Or perhaps you'd like to enrol on a Degree or Masters programme to enhance your skillset or learn new things.


Our people
We are an equal opportunity employer, focused on promoting a welcoming and inclusive environment. We embrace diversity, welcome applications from all candidates and aim to support the career growth of everyone. This means no matter what your gender, age, ethnicity, beliefs, or sexual preference, or if you are disabled or a carer, we welcome you and the alternative perspectives you bring to our diverse family. We're proud of the progress we've achieved over the last few years to build an inclusive culture and celebrate our diversity - our rankings on The Inclusive Top 50 UK Employers List are a testament to this.


We are proud to be a Disability Confident employer. All applicants with a disability who fulfil the role criteria will be progressed to the next stage of the process. Please let us know what reasonable adjustment, if any, you require.


If this is what you're looking for, here are the next steps:

Hit the apply button and register on our QA website to fill out our quick and easy application form. If you'd like to hear more about the role you can find me on LinkedIn - Giselle Rodrigues or email me: - happy to help!

#LifeatQA #QA #theresnoplacelikeqa #LI-GR1 #LI-hybrid #hiring

Salary - £57141 - £71243 + £5,000 DDaT Pay Supplement after 3 month qualifying period
Location - Dundee or Glasgow
Hours - 37 hours per week
Closing Date - 12th September 2024 at 23:55
Reference - 2024-9664
Employment Type - Permanent

Overview

Do you have experience working in a fast-paced Information Assurance and Security environment and are you looking to take the next step in your career?

Social Security Scotland has an exciting opportunity for a Cyber Security Risk and Assurance Manager to ensure the agency maintains a high level of security assurance, governance and compliance in line with our risk appetite.

You will lead a talented team of Information and Security Officers and Security Risk Advisors to drive forward the implementation of an ambitious Information Security Assurance, Governance and Risk Programme.

The Security Risk and Assurance team manages risk, provides security consultancy, ensures supply chain assurance, manages the Security Awareness programme develops security policies and the Information Security Management System. The team works closely with the Head of Security Assurance and teams across the Chief Digital Office to ensure the confidentiality, integrity, and availability of information and information systems across the organisation.

This is a high-profile role that offers the successful candidate the opportunity to make a significant and positive difference to people who rely on Social Security Scotland.

The role will initially provide cover for maternity leave of an existing Cyber Security Risk and Assurance Manager for 1 year which will involve leading a team, after which the role will evolve its focus towards governance and compliance with differing line management responsibilities.

DDaT Pay Supplement

This post attracts a £5000 Digital, Data and Technology (DDaT) pay supplement after a 3 months DDaT competency qualifying period. The payment will be backdated to your start date in the role. Pay supplements are temporary payments designed to address recruitment and retention issues caused by market pressures and are subject to regular review. This post is part of the Scottish Government DDaT profession. As a member of the profession you will join the professional development system, currently BCS RoleModelplus.

Main Duties

• Lead risk management activities for complex and novel scenarios, ensuring compliance with regulatory and legislative requirements while applying fundamental risk management principles.
• Guide and mentor risk managers and specialists, fostering skill development, sharing best practices, and promoting collaboration across government and industry.
• Conduct comprehensive analyses of complex security needs and deliver Cyber Security risk assessments, providing guidance on governance arrangements.
• Ensure fundamental organisational security needs are met through integrated assurance techniques that instil confidence in risk, service, or system ownership.
• Shape leadership decision-making by providing effective reports on security process effectiveness and acting as a subject matter expert on cyber risk management issues.
• Drive balanced and cost-effective risk management decisions, ensuring integration into corporate governance processes for complex situations.
• Embed risk management practices within business activities such as system development, security architecture, and procurement.
• Deliver tailored risk assessments and provide security advice on non-standard use cases, leveraging expertise in specific topics or technologies.
• Apply standardised control frameworks (e.g., ISO 27001/2) while recognising their strengths and limitations, and provide guidance on the impact of security measures on users and business needs.
• Proactively gather and analyse threat information to understand the evolving threat landscape, enhancing the organisation’s security posture.

Further Information

Social Security Scotland are a Disability Confident Employer. We will consider and implement any reasonable adjustments you may require throughout the recruitment process and during the course of your employment, should you be successful in securing a post. If you feel you may require assistance with any part of our recruitment process, please contact us at Recruitment@socialsecurity.gov.scot.

Your new company

My client's energy solutions tackle energy dilemmas head-on, facilitating the UK's shift to a low-carbon economy. Each of their projects provides essential power and services to the National Grid, as well as to industrial and commercial clients. Their expertise, technology, and adaptability are crucial for the UK to meet its ambitious net-zero targets.
Supported by a global investor in energy and infrastructure, they are the UK's largest owner and operator of flexible power plants, with 900MW currently operational and over 1GW in the early stages of development. To put this into perspective, they can already supply power for an hour to approximately 1.8 million homes, with an additional 2 million homes in the pipeline.

Your new role

Responsibilities:

• Responsible for ensuring environmental compliance is adhered to across the Company's portfolio of sites (including flexible power generation, BESS, wind and solar) sites
• Accountable for the management of statutory environmental permit requirements, such as but not limited to, emissions monitoring and reporting
• Responsible for the maintenance of UK-ETS permits and procedures, including annual verifications
• Ensuring all new sites in development or construction obtain statutory environmental permits in line with key project timescales
• Providing key input intothe portfolio carbon reporting procedures (ESOS, ISO 50001 etc.)
• Managing variations to existing environmental permits that may be required
• Maintaining and establishing long-term relationships with environmental regulators and third-party consultants
• Act as internal expert on environmental legislation and regulation and improve environmental awareness throughout the business
• Representing the business at workshops, industry forums and working groups as required
• Carrying out internal environmental auditing and host audits of our sites by the Regulators
• Responsibility for assessing new and changing environmental legislation and providing responses to key government consultations
• Be a key consultee at relevant design process meetings, attending and providing input at all stages of the design process and lifecycle of projects.
• Working closely with key internal stakeholders on all environmental matters
• Travel will be required as part of the role, therefore own transport is essential with occasional overnight stays if necessary
• Managing one direct report who will assist with the above responsibilities

What you need to succeed

• Degree in a relevant field
• Membership (or working towards) of a relevant professional body (i.e. IEMA, IES, IAQM etc.)
• Proven experience in environmental management and compliance practices
• Demonstrable experience in managing environmental permitting processes, preferably with MCP's and specified generators
• Demonstrable experience in analysing complex analytical environmental datasets
• Greenhouse gas calculation and reporting experience would be desirable
• Competent knowledge of the environmental permitting regulations (installation, Medium Combustion Plants (MCPD), Specified Generators and Flood Risk Activities)
• Competent with new and evolving environmental legislation and policy
• Good general knowledge of low carbon technologies and renewable energy technologies
• Managing multiple projects under tight time deadlines
• Self-motivated, with diligence, integrity, and ambition
• Excellent verbal and written communication skills
• Capable of understanding technical concepts and explain effectively to key stakeholders

What you'll get in return

• Competitive salary dependent on experience - Up to £70,000 for the perfect candidate
• Discretionary performance-based bonus - 20% annually
• 25 days' annual leave plus bank holidays
• Contributory Pension Scheme
• Life Insurance
• SimplyHealth health cashback plan
• Salary Sacrifice schemes including Cycle to Work, Childcare, Grocery, and Electric Vehicle leasing
• Access to free financial advisors
• Retail discounts
• 24/7 Private GP access
• Flexible working - home based if you wish
• Training and Development
• Salary sacrifice EV scheme
• Discounts on Lightwave RF smart home products
• Dog-friendly office

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Performance Management To ensure that all national and local standards, in relation to quality clinical assurance and effectiveness, are achieved within the EOCs, ensuring that all services are managed to a high quality and meet the needs of the trust, being responsible for ensuring that all appropriate and reporting standards are met To work closely with the Ass Director of EOC and the Head of Performance Information the post holder will lead and manage the implementation and delivery of the clinical quality assurance framework across all EOCs, supporting local improvement in challenged areas, assisting with established delivery support and to determine new systems of support to counteract poor clinical performance To ensure that all national and local standards, in relation to clinical quality assurance, are achieved and that all monitoring indicators in relation to EOC activities are met in order to ensure optimal compliance at all times, taking remedial action to improve clinical service delivery (in consultation with the Clinical Directorate, as necessary) and ensuring compliance with all information requirements for national reporting and meeting information governance requirements, including particular responsibility for specialist advice and performance measurement of the Clinical Support Desks staff and AMPDS delivery To ensure that all clinical services delivered by the EOCs are of the highest quality and comply with the Trusts clinical governance strategy To ensure that effective and consistent working systems are applied across all divisions of the Trust to achieve the efficient and effective clinical compliance within the EOCs in line with current policies, procedures and protocols, developing and implementing a wide range of strategic and transformation projects within the EOCs to support enhanced clinical delivery Monitoring and Reporting To continually monitor performance of the clinical and AMPDS teams, reporting anomalies and deviations from the expected results to the Ass Director, identifying areas for improvement within the EOCs, evaluating and initiating the implementation of programmes developed to monitor and report on outcomes, and to report on compliance across the Trust To produce regular detailed clinical quality assurance reports and presentations, including reporting to the Board and relevant trust committees, with regard to EOC performance against clinical targets and standards To ensure effective mechanisms are in place to audit clinical practice within the EOCs for AMPDS/NHS Pathways and Clinical Support Desk staff and to be responsible for ensuring that clinical practice is evidence based, regularly monitored and compliant To be responsible for reviewing roles, responsibilities and workload allocation of the clinical Audit and effectiveness review teams in line with staff development and service changes To ensure that the Trust has in place data and evidence collection systems to make certain that the capacity monitoring process for quality assurance within the EOC is effective and supports the appropriate use of resources to ensure efficient and effective patient care To continually monitor and analyse information against quality standards, developing and implementing procedures to reduce clinical risk and to improve clinical care through the use of the clinical and critical systems employed within the EOCs in line with regulations, policies and procedures and national guidelines To be responsible for implementing the Trusts policy in relation to EOC clinical audit, reporting to and acting on the guidance of the Quality and Safety Committee To ensure compliance with the licensing requirements of IT service providers (eg AMPDS/NHS pathways), reviewing audit procedures and effectiveness as appropriate ensuring that licensing standards are applied and adhered to at all times, reporting any breaches with requirements immediately to the Director. The NHS Pathways Licensing requires a registered Nurse to be in post. Strategy, Policy and Service Development To work closely with the Ass Director to ensure that the Trusts long term strategic direction is implemented in the EOCs, initiating reviews of clinical procedures and policies in order to achieve and maintain best practice and implementing change to ensure that the long term aims of the Trust are achieved within the EOCs To implement DoH initiatives and standards within the EOCs as directed by the Ass Director, reporting compliance, developing strategies and policies which direct the service provided by the EOCs and which endorse the Trusts business plans To ensure that robust procedures are in place within the EOCs to address clinical complaints within the Trusts Complaints Policy guidelines, ensuring that the Trust learns and effects change as a result of any issues highlighted through the complaints procedure To work in close collaboration with the Patient Services Directorate to ensure the provision of effective clinical leadership within EOCs and to work collaboratively with this Directorate to review and develop clinical policies and procedures in support of the Emergency and Unscheduled Care agendas, reflecting the needs of patients at all times, ensuring that the policies and practices operated within the EOCs are clinically sound and reflect those of the NHS Plan and other strategic documents To ensure that the Trusts policies in relation to Equality and Diversity are central to the working ethos of all staff Management of Staff To manage EOC AQUA teams and CSDs managers and supervisors, providing advice and mentorship, managing performance issues effectively and constructively, ensuring that standards of best practice are understood and applied, by encouraging the development of initiatives aimed at encouraging a culture of responsibility for personal development, ensuring that personal and professional skills are maintained To work closely with the Head of Education to ensure that all staff in the EOCs receive the correct clinical training and development to undertake their roles to a high level of capability and efficiency, developing and implementing education programmes within the EOCs To work in close association with the HR Directorate and the Professional and Personal Development Manager, to ensure that procedures are in place and adhered to within the EOCs to ensure that relevant staff have the opportunity to discuss objectives, development needs and performance through the Trusts PDP procedure and to ensure that all relevant EOC staff receive an annual appraisal, being responsible for monitoring and reporting accordingly. To be responsible for NMC re-validation of Nurses in the Trust ensuring that Nurse meet the NMC Re-validation requirements. To take part in the mechanisms within the EOCs for engaging with staff and promoting positive collaborative working relationships To effectively support the management of organisational change within the EOCs through education, training, leadership and management development and succession planning within the clinical team Communications To ensure that the highest levels of communications are maintained between the EOCs, Stakeholders, Commissioners, Service Users and internally within the trust, presenting highly complex and potentially sensitive or contentious information in appropriate and effective ways ensuring that the Trusts message or information is ably and succinctly imparted To maintain open and robust lines of communication between senior managers of the Trust and the EOC, ensuring that managers are informed of clinical issues arising from the EOCs and ensure that EOC Managers cascade all relevant Trust and NHS information to their staff To work closely with stakeholders and commissioners to ensure that clinical standards of excellence in relation to the work of the EOCs is achieve and maintained and that an ethos of collaborative working is engendered by all staff To represent the Trust within the local healthcare economy in relation to clinical provision within the EOCs, actively fostering and developing working relationships with other healthcare professionals, promoting the Trusts vision of service delivery and to continuously improve and learn from best practice and to promote a positive organisational image To represent the Trust locally, including acting as media liaison when appropriate, in relation to the EOCs Finance To be responsible for the budget for the Clinical Service area within the EOCs, ensuring the management of resources and expenditure efficiently and exercise financial control in compliance with Standing Financial Instructions Confidentiality To ensure that the maintenance of good practice in relation to data protection and confidentiality is embedded within the clinical teams in the EOCs, liaising closely with the Information Governance Officer, and by supporting the nominated Caldicott Guardian in the discharge of these responsibilities Resilience and Emergency Planning To ensure that effective Emergency Planning Procedures and on going training are in place within the EOCs to support the Trust in dealing with any major or untoward incident, working closely with the Emergency Planning Manager and in compliance with the Emergencies Contingencies Act 2004, exercising judgement over complicated events, e.g. escalation plan, taking due regard to clinical and performance outcomes To ensure that the Clinical teams with in EOCs have robust Resilience Plans in place and that these are tested regularly