Total 4 Manager level Quality Assurance / Control job vacancies in Hartlepool, Tyne-Tees, TS25 5DP

The Vacancy

We are looking to appoint a talented and dedicated professional to this key role in the higher education team at Newcastle College University Centre and across NCG.

NCG is a large national college group with HE delivery at Newcastle College University Centre, Carlisle College, and Kidderminster College. NCG also offers collaborative partnerships to award degree programmes at other providers. This post will be based at the Newcastle College University Centre campus in Newcastle upon Tyne.

NCG currently has over 2,500 full and part-time students studying at HE level, across an exciting range of subjects and qualifications including Masters, Honours and Foundation Degrees.

This is an excellent opportunity to manage and co-ordinate NCG’s HE quality assurance and enhancement processes and procedures. The successful candidate will join NCG at an exciting time as we implement our HE Strategy to grow and develop high quality HE provision. At NCG you will work collaboratively to co-create a HE experience that is distinctive to the needs of the community it serves, while having qualities of transformative, highly vocational study and a curriculum of compassion.

The successful candidate will be highly motivated and have a HE background together with experience of promoting best practice in learning, teaching and assessment.

Specific responsibilities will include:

leading on and managing HE quality assurance and enhancement processes and procedures,
monitoring programme performance against baselines, including data analysis,
providing advice and guidance to curriculum staff to promote high quality programmes and an outstanding student experience,
developing and delivering training and development to staff of NCG awards.
Should you consider yourself to have the skills and attributes for this role, we would be delighted to hear from you. For further details and to discuss the role in more detail, please contact Mark Clarkson Academic Registrar mark.clarkson@ncgrp.co.uk.


Interviews are expected to take place on Friday 30th August.



About Newcastle College

Newcastle College is a further and higher education college offering hundreds of vocational courses, apprenticeships and professional qualifications, alongside more than 70 degrees and higher technical qualifications, delivered through Newcastle College University Centre.

We consider Newcastle College to be at the heart of the North East; a welcoming, supportive, inclusive and safe place, where everybody can be themselves as part of our vibrant and diverse community.

We’re proud to be one of seven colleges that make up NCG, one of the country’s leading college groups and we’re a key part of providing education and training to learners, apprentices and employers across the UK. Newcastle College’s vision is to develop the skills and talents of our students to succeed in modern enterprise and make a positive contribution to the prosperity of our region.

Newcastle College benefits from passionate and talented colleagues, who form a community committed to supporting our students to develop their skills and talents and achieve their aspirations. By joining our team you’ll be part of an organisation that works in close partnership with employers and local industry to offer education and skills training that leads to real employment opportunities for our learners and makes strong local economic impact here in the North East. Whatever your role, you’ll have the chance to work collaboratively with colleagues across all seven NCG colleges and share expertise, innovate and accomplish real change for our learners.

Newcastle College is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff to share this commitment.

At Newcastle College, our values are not just about what we do, but also about how we do things.

Our values underpin the culture and beliefs of our organisation, we expect all our staff to demonstrate behaviours in line with our core values.

1. Being both inclusive and diverse

2. Trusting and respecting our communities

3. Taking ownership whilst working collaboratively

4. Inspiring excellence and curiosity.

As part of the NCG Group, Newcastle College offers an excellent benefits package, including generous holiday entitlement, access to the Teachers’ pension scheme (for teaching posts) or Local Government pension scheme (non-teaching posts), company sick pay, a cycle to work scheme and much more.

NCG seeks to promote and maintain an equal, diverse, inclusive and supportive environment for work and study that assists all members of our communities to reach their full potential. We are committed to achieving a truly representative workforce and therefore welcome applications from across the national and regional communities that we work with and serve.

No agency applications will be accepted.

NCG reserve the right to close the vacancy early.

Proud member of the Disability Confident employer scheme

Student and Academic Support Team Leader for our Pathway Programmes based at Northumbria University Newcastle

Student and Academic Support Team Leader

Based at Northumbria University Newcastle Campus QA Pathway College
Full time permanent operations role

Do you have strong administration experience ideally within the education sector (preferred) or within a busy back office function where organisation and communication are key? If so, we have the perfect opportunity for you!
About our role:
As a senior member of the student and academic support team, you will coordinate and contribute to the provision of professional services within the Pathway College.
You will co-ordinate activities associated with administration, student support, communication and team work within a Higher Education Environment at the QAHE Pathway College in Northumbria University.
You will cultivate relationships with students, University stakeholders and Pathway staff enabling the provision of excellent student service and experience.

Essential: Good IT, Word, and Excel skills

Here's a flavour of what's involved:
To develop and maintain consistent and accurate monitoring, reporting, and providing feedback on the activities associated with student induction, attendance, academic performance, and assessment submission.
Acting as first point of contact to staff, students and stakeholders for all queries concerning compliance matters.
Providing tailored advice to staff and students on relevant changes to legislation/policy which may affect the eligibility of for sponsorship following reference to multiple sources of guidance, identifying when to escalate issues for discussion and approval.
Keep up to date with changes to immigration policy and legislation and apply these with high accuracy to day-to-day immigration queries and issues. Assisting the Immigration and Compliance Manager with internal and external training and briefing sessions, communications, and input into policy papers for both internal committees and external bodies.
Ensure that all engagement tracker data is recorded and up to date for sponsored and non-sponsored student reporting purposes
Ensure that timetables are amended appropriately to reflect day/weekly changes and communicated to relevant staff and students.
Supervise and coordinate the work plans of teams within the designated areas, and ensure these teams work successfully to agreed outcomes, collaborating as necessary with University Services and Faculties across the University.
To develop processes and procedures alongside the Pathway manager to ensure the highest level of customer service is being given be it by phone, email, or face to face

#highereducation
#education
#administration
#studentsupport
#newcastle
#oncampus
Develop strong relationships with university teams (e.g. Admissions, International Team, Welfare and the Student Union) and to act as a liaison point between QAHE and the University ensuring that positive relationships are formed and effective communication is exercised.
To produce reports and disseminate student data as required (e.g. for QAHE Admissions and Recruitment)
Bring your experience:
Sound administrative experience preferably within the education sector
Experience of multi-tasking and delivery to agreed timescale
Experience of managing and prioritising workload
Excellent communication skills
Excellent literacy, numerical skills and Excel skills
Team player
Flexible and adaptable to change
Well organised and methodical
A little more about us: QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. Headquartered in London, but with a nationwide network of state-of-the-art training centres, QA Group is comprised of four fast-growing divisions- Learning, Apprenticeships, Consulting and Higher Education- all of which deliver innovative and cutting edge skills solutions to UK organisations.
How to apply and who to contact:
Simply hit the apply button.
Equal Opportunities
At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone's place.
We look forward to hearing from you!

Job Description

Our client based in Gateshead are looking for a dedicated and experienced Quality and Compliance Manager to join their team. The ideal candidate will be responsible for overseeing the quality management system and ensuring compliance with relevant regulations and standards within the organisation.

Duties

• To Manage, monitor, and develop the QMS to ensure that products and services meet regulatory requirements and quality standards.
• Monitor and evaluate internal processes to identify areas for improvement.
• Leading, and assisting in the delivery of 3rd party audits including but not limited to BRCGS Storage & Distribution.
• Conduct regular internal audits and inspections to assess compliance with quality standards and regulations.
• Collaborate with cross-functional teams to address quality issues and implement corrective and preventative actions.
• Manage documentation related to quality and compliance processes, including SOPs, quality manuals and training documentation.
• Provide guidance and training to employees on quality and compliance requirements.
• To analyse data and quality metrics to identify trends and areas of improvement.

Required knowledge, skills or experience

• It is essential that you have experience of a similar role and ideally in a food handling / manufacturing environment.
• Experience of BRCGS Storage & Distribution, and ideally internal auditor training to this standard.
• HACCP level 3 training or above.
• Excellent communication, organisational, and leadership skills.
• A good knowledge of, or experience of Health & Safety practices including risk assessment processes would be an advantage, but not essential.
• Experience of working to the ETI base code would be an advantage, but not essential.
• MS Office competency.

Additional Information

Location: Gateshead

Hours of work: 8am – 5pm Monday to Friday

Rates of pay: £38000 per year

This vacancy is being advertised on behalf of Gem Partnership Ltd who are trading as a recruitment business.
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Please refer to the attached job description and person specification documents for full responsibilities and main duties of this job.