Functions or Scope of Assigned Duties:

The Deputy Chief of Quality Management (QM) is a member of the executive administrative team and reports to the Director. The incumbent will work closely with the Chief of QM for ongoing oversight of all aspects of the healthcare system to ensure quality and minimize risk, and guides the organization through frequent interactions with other service chiefs.

The Nurse IV Deputy Chief of Quality Management (QM) functions as an advisor, administrator, educator, consultant, and mentor who possesses a wide range of experience and leadership ability. Demonstrates performance that is broad enough to improve the care for a group of patients. The Deputy Chief of Quality Management (QM) executes leadership that is characterized by substantial and continuous responsibility and accountability for population groups or integrated programs that cross services and/or discipline lines and, influence the organizational healthcare mission.

The Deputy Chief of QM is a self-directed nursing professional who supervises QM staff, assesses plans, implements, coordinates, monitors and evaluates the quality and safety of the delivery of care for the organization. Assumes a leadership role in facilitating regulatory compliance for internal and external oversight bodies (i.e., The Joint Commission (TJC), Commission on Accreditation of Rehabilitation Facilities (CARF), Veterans Health Administration (VHA) Directives and Handbooks, etc.), Occupational Safety and Health Administration (OSHA), Office of the Medical Inspector (OMI), Office of the Inspector General (OIG), and VHA performance measures, supporting performance improvement work, and supporting and guiding the work of committees.

The Deputy Chief of QM ensures that services have systems and processes in place to provide safe, quality care that is consistent with external benchmarks. Leads performance improvement initiatives by identifying quality metrics, trending data, maintaining the quality metric dashboard, and acts as a subject matter expert in data analysis and data display. Consults and acts as a resource to leadership and staff in standards interpretation implementation, patient safety, infection control, risk management, and re-design of processes and structures to improve care outcomes. Develops and implements policy and procedures, collaborates with service departments, and works toward meeting the strategic plan of the organization.

The Deputy Chief of QM oversees monitoring of corrective actions from survey findings and assists services who are performance outliers. Provides oversight for programs such as the Joint Patient Safety Reporting (JPSR), Tort Claims, and Peer Review. Responsible for completing clinical quality reviews, clinical data analysis, and identifying opportunities for improvement. This includes providing clinical and administrative recommendations relative to all Strategic Analytic Improvement Learning (SAIL) outcomes, External Peer Review Program (EPRP) metrics, and driving improvement initiatives within the medical center.

The Deputy Chief of QM collaborates with the Survey Coordinator for the coordination of accreditation readiness activities focused on standards compliance, education of staff on standards, VHA requirements, and customer satisfaction for internal and external stakeholders. Influences care outcomes by collaborating with members of the interdisciplinary team. Core elements of performance include knowledge and active participation in unit/program level quality improvement processes and initiatives as well as customer service programs. Leads QM staff through performance evaluations, provide guidance and support on culture changes, and change management projects.

The Deputy Chief of QM supports all QM work to include but not limited to Accreditation, System Redesign, Infection Prevention, Patient Safety, Risk Management, High Reliability Organization (HRO), Just Culture, and evidence-based practices.

Preferred Experience: Supervisory experience in QM department and knowledge of VHA performance measures.

VA offers a comprehensive total rewards package: VA Nurse Total Rewards

Pay: Competitive salary, regular salary increases, potential for performance awards
Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Licensure: 1 full and unrestricted license from any US State or territory

Work Schedule: 8:00am-4:30pm, Full-Time
Department/Unit: Quality and Patient Safety
Telework: Not Available
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized

Responsibilities

• Developing and implementing the policies and procedures that relates to Business, Risk management, AML, and regulatory Compliance
• Develop effective compliance strategy and implement compliance framework tailored to global and local regulatory considerationsOverall management and oversight of the compliance and Risk program
• Keep abreast of regulatory developments and best in market compliance practices
• Collaborate with company leadership to integrate compliance considerations into product development and business processes
• Serve as Compliance/AML Officer with or primary point of contact for MAS
• Manage compliance relationships with banking partners
• Provide guidance and advise the management and key stakeholders on individual vendor compliance risk assessments, as required.
• Responsible for Compliance management and monitoring of business compliance related matters.
• Support the organization's compliance training programs by developing training materials and conducting training sessions for employees.
• Collaborate with cross-functional teams to promote a culture of compliance and provide guidance on compliance-related matters. Reporting to group stakeholders and expert functions on Due Diligence findings and compliance related matters.
• Strong ability to communicate and interact effectively across organizational and cultural boundaries, internally and externally.
• Experienced in team management and good interpersonal skills.
• Comfortable working in a APAC and fast-paced environment .

Requirements

• Bachelor’s degree in law, finance, business administration or related field5+ years leading a regional or global compliance function
• Extensive experience managing relationships with regulators, including central banks, financial regulators and law enforcement agencies.
• Deep understanding of financial regulations and compliance requirements specific to fintech, including AML/KYC, sanctions, anti-bribery and corruption
• Outstanding communication and interpersonal skills, with the ability to interacteffectively with regulators, senior management and cross-functional teams
• Excellent problem-solving abilities
• Highly organized with attention to detail
• Working knowledge of key regulations such as Payments Services Act will be advantageous
• Excellent written and verbal communication skills

Overview

Under the National University Healthcare System, the department is setting up the NUHS Institute of Clinical Quality and championing clinical quality and patient-centred care across the Group. You will support the functions of the department in the developing, implementing plans and initiatives to achieve quality and patient safety across the cluster. In carrying out the various duties, you will be required to work very closely including with the senior management, medical professionals, administrators, support staff and related external stakeholders.

The incumbent is to oversee the smooth operations and quality initiatives of the department and, the deputy director has a very important role to keep the office running and ensuring it achieves its objectives.

Job Responsibilities

• Works closely with and assists the HOD to oversee the strategic plans of the office and translate goals into action items.
• Develop and implement strategies for improving patient experience and service quality
• Oversee the strategic framework and keep track of progress of programmes in all the strategic fronts across the cluster.
• Monitor the finances of the office and take charge of all official interactions with external partners, stakeholders, and vendors.
• Manage the performance matrices and BSC commits.
• Responsible for the office communications by helping to curate communications from the office and work closely with the group and institutional communication leads.
• Manage and lead other projects where assigned.

Job Requirements

• Bachelor’s degree, preferably in a healthcare related discipline. Master’s degree strongly preferred.
• Minimum 15 years of relevant work experience in related organisations in large scale project coordination work.
• Good organizational development skills and preferably with good knowledge of the public healthcare setting, experience and familiarity is an important and useful attribute
• Relevant communications experience (preferably in healthcare setting) is an advantage.
• Proven people management experience with excellent interpersonal and communications skills, particularly in written communications.
• Ability to think and work strategically.
• Ability to multi-task in a fast changing environment and work under tight timelines.
• Excellent knowledge of MS Excel, MS Powerpoint tools for data analysis, building charts, etc.
• Good numerical sense with analytical skills, meticulous and a strong problem-solver.

#L1-RT1

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/.

The Director, Program Management and Regional Office, is a core member of the Innovative Medicine APAC Health Care Compliance (HCC) Regional Leadership team and the Innovative Medicine Global HCC Program Management, reporting directly to the APAC Regional Sector Lead. The Director will be responsible for strategic oversight, driving operational excellence, and enhancements of a compliance framework and program across the Innovative Medicine HCC organization for APAC. The Director is accountable for driving collaboration, consistency and simplification across the organization through active engagement and collaboration with the HCC Officers, HCC global functions and other Program Directors. Responsibilities include creating strategy and leveraging solutions and alignment across the enterprise as appropriate to create efficiency and minimize risk. The Director is also responsible for managing and overseeing the HCC program at the Innovative Medicine APAC Regional Office to ensure that the compliance program at the Regional Office meets the standards and requirements of J&J policies & procedures.

The preferred location of this role is Singapore.

PROFILE:

• Demonstrates a high level of integrity with strong ethical core values.
• A creative thinker, capable of understanding and describing complex business processes, highly solution oriented, with a hands-on mentality.
• Balances local and global requirements while operating with a global, cross-sector mindset.
• Effective listener and communicator, being able to understand unique requirements, while fostering harmonization and alignment.
• Requires deep knowledge of HCC programs and anti-corruption laws and regulations.
• Excellent English verbal and written communication skills, including formal presentation skills.
• Experience in leading projects in one or more compliance areas e.g., HCC, FCPA, Finance, Quality, Regulatory.
• Ability to successfully manage multiple, critical projects simultaneously.
• Proficient in influencing, negotiating, and communicating with both internal and external stakeholders.
• Highly self-motivated, self-starter, with strong agility and resilience.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Drive operational excellence through comprehensive risk assessment, risk management and reporting
• Manage Quarterly Risk Review process ensuring that all inputs and outputs are done timely and with high-quality; coordinate Risk Assessment process for the region; identify and drive process improvements across the team
• Provide insights and perspectives to shape and execute on key compliance program initiatives such as TDA projects, dashboard projects, TPI management and oversight; review and analyze relevant data, provide input into monitoring plans, MAP/mitigation plans, risk assessment inputs and outputs
• Collaborate with country HCC Officers and teams in Innovative Medicine APAC to scope, design, initiate and implement program management projects.
• Leads and executes regional projects for the Operating Companies (“OpCo”). Assists the Regional Sector Lead with the development of an effective project portfolio management structure, promoting necessary changes, process harmonization and leveraging experiences and approaches to/from other regions.
• In partnership with the HCC Program Management at the global level, co-ordinates with functional partners to capture OpCo user requirements, identifies gaps, defines required change actions and communicates findings and recommendations to key stakeholders, including HCC local teams and Regional Sector Leads.
• Shares best practice within HCC to develop and implement consistent controls across the region, where necessary.
• Supports the development of harmonized standard processes applicable for all countries in APAC, where necessary.
• Represents APAC program management on project teams to harmonize, standardize and streamline HCC processes and systems.
• Seeks opportunities for new solutions through innovative approaches, identified through internal and external network.
• Acts as the HCC Officer of Innovative Medicine APAC Regional Office to ensure that the “10 Hallmarks” of the effective compliance program are in place; identify opportunity to leverage the Regional COEs and deploy standardized regional framework of governance, controls and processes to address common issues/themes across the region where applicable
• Other responsibilities & tasks as assigned by Regional Sector Lead.

EDUCATION and EXPERIENCE:

• Bachelor’s degree required; advanced degree is preferred.
• Minimum of 10 years of experience in the pharmaceutical and/or medical device industries; Supervisory experience preferred.
• Cross-functional and/or cross-sector experience preferred.
• Health Care Compliance experience as an advantage.
• Experience leading in a multi-national environment.
• Experience in process improvement methodologies and process mapping preferred.
• Green Belt certification and Project Management Skills is a plus.
• Knowledge of the FCPA and related anti-corruption regulations.

Functional Competencies:

• Oversee and lead marine operations, surveys, and quality matters within the Operations Cluster.
• Utilize extensive seagoing experience to ensure effective management of maritime activities.
• Drive operational excellence through a profound understanding and implementation of digital tools and technologies.
• Develop and implement strategies to enhance the efficiency and safety of marine operations.
• Collaborate with cross-functional teams to ensure seamless coordination between departments.
• Maintain compliance with industry regulations and standards related to marine operations and quality.

Requirements:

• Bachelor's or Master's degree in a relevant field.
• Minimum of 15 years of progressive experience in marine operations. Preference for candidates with extensive experience in Classification activities.
• Strong technical background with hands-on seagoing experience.
• In-depth knowledge of digital tools and technologies relevant to marine operations.
• Proven track record of leadership and achieving operational excellence.
• Excellent communication and interpersonal skills.
  

At HCSC, we consider our employees the cornerstone of our business and the foundation to our success. We enable employees to craft their career with curated development plans that set their learning path to a rewarding and fulfilling career.

Come join us and be part of a purpose driven company who is  invested in your future!

Job Summary

Job Responsibilities

• Provide planning, implementation and monitoring of activities associated with regulatory and contractual requirements for government programs. Develop process and procedure flows to ensure that reports, or specific obligations mandated from government agencies are implemented by the appropriate business areas. Coordinate the development of policies and procedures designed to maintain the accuracy and timeliness of completing contractual requirements. Ensure that the process of filing certification and attestations with the government is documented.
• Analyze and oversee supportive data to prevent regulatory sanctions, foster regulatory relationships and integrate operations with regulatory requirements. This includes coordination with internal departments, i.e. Internal Audit, Special Investigations Department, Legal, as well as subcontractors to align for appropriate information collection and reporting. Work closely with Internal Audit and other business areas for the resolution of audit findings or other issues raised by the Government regarding non-compliance.
• Review and interpret regulatory documentation for adherence to standard criteria. Develop programs to accommodate corporate goals. Review filings made to government agencies.
• Perform reviews of various aspects of government programs and conduct investigations where necessary including investigations of any subcontractor, first tier entities, downstream entities and/or related entities.
• Prepare reports based on the completion of compliance reviews and investigations related to government programs.
• Design, implement, and monitor program projects and initiatives in all aspects of Government Programs.
• Serve as a resource on problematic issues generated from changing laws, regulations and guidance to maintain consistent/accurate interpretations.
• Participate in enterprise-wide initiatives and task forces in order to provide advice and guidance on compliance with government programs requirements.
• Manage reporting system to ensure that all contacts regarding possible non-compliance or misconduct involving a government program are properly logged, investigated and resolved including making recommendations to the Compliance Officer regarding whether disclosure should be made to the government, corrective actions, and disciplinary actions. Maintain documentation for each report of potential fraud, waste and abuse received through any reporting method (i.e. hotline, mail, in-person, exit questionnaires) which describes the initial report of non-compliance, the investigation, the results of the investigation, and all corrective actions and/or disciplinary action(s) taken as a result of the investigation.
• Direct research on laws and regulations to support investigative reviews related to government programs.
• Direct applicable audit functions to support investigative reviews of any potential wrongdoing related to government programs.
• Develop Corrective Action Plans and make recommendations regarding new policies and procedures based on risk assessments, compliance reviews, investigations or weaknesses.
• Identify needs and opportunities for communication to management regarding compliance issues and policies.
• Identify areas for training and communication to employees directly or indirectly related to Government Programs regarding compliance.
• Monitor Fraud, Waste and Abuse program as required under CMS guidelines and Medicaid contract including coordination with Special Investigations Department and Internal Audit
• Provide briefings on government programs requirements to the Compliance Officer, to the Board and its Committees and Compliance committees.
• Communicate and interact effectively and professionally with co-workers, management, customers, etc.
• Comply with HIPAA, Diversity Principles, Corporate Integrity, Compliance Program policies and other applicable corporate and departmental policies.
• Maintain complete confidentiality of company related business.
• Maintain effective communication with management regarding development within areas of assigned responsibilities and perform special projects as required or requested.

Required Job Qualifications:
* Bachelor’s Degree
* 8 years of auditing or investigative experience with a focus in government or compliance reviews.
* 5 years of managerial experience.
* Management and negotiation skills.
* Effective verbal and written communication skills.

Preferred Job Qualifications:
* 3-5 years of experience in a government programs health plan

*This is a hybrid role based in Albuquerque, NM and will sit in this office 3 days/week*

#LI-Hybrid

INJLF

#LI-EL1

Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!

HCSC Employment Statement:

HCSC is committed to diversity in the workplace and to providing equal opportunity and affirmative action to employees and applicants. We are an Equal Opportunity Employment / Affirmative Action employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Drug screening and background investigation are required, as allowed by law. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Job Family:

Travel Required:

Clearance Required:

What You Will Do:

Guidehouse has a very aggressive growth strategy for its Financial Crimes, Fraud and Investigations (FFI) practice, and now seeks to expand its leadership team by recruiting a strong business building executive who will be a fundamental to this growth strategy.

This new hire will be a senior business builder with a high-profile personal franchise with financial crime and sanctions compliance expertise.

• Leading projects involving money laundering and sanction, fraud and other financial crime, providing deep subject matter expertise.
• Developing and leading relationships with current and prospective clients – both externally and internally, establishing credibility with senior Guidehouse colleagues in order to be recognized as a market leader. 
• Spearheading the development of a key go-to-market strategies for GIC’s Financial Crimes, Anti-Money Laundering, Sanctions practice including new client development and existing client expansion with personal pursuit.
• Manage executive level relationships across the GIC client base and ensure that there are the optimal range of AML solutions to meet client needs as well as to maximize revenue generation and profitability of the firm.
• Assessing Financial Crimes compliance programs and implementing recommended changes/controls and solutions as well a working with other FFI leaders to contribute to the development of intellectual property and thought leadership.
• Developing collaborative relationships with the other related specialty practices and non-specialty practices across the firm to cross-sell relevant products and services.             
• Playing a vital role in managing and developing team members in the Financial Services practice, as well as recruiting new team members as part of this strategic initiative to aggressively growing the GIC practice.
• Evaluating internal control structures to help identify weaknesses and associated risks.
• Evaluating the general risk faced by the client and the impact of those risks on the organization. 
• Developing, performing and supervising detailed financial, economic and statistical analysis.

What You Will Need

• 12+ years of experience with senior executive experience at any/all of the following: financial institutions, regulatory/government, client service/consulting or other relevant arenas
• Deep understanding of AML regulations, investigations, and enforcement actions
• Familiarity with common fraud and money laundering schemes
• Strong understanding of corporate governance and regulatory issues that could affect an organization.
• Outstanding project management skills in monitoring billing of hours, training, development and supervision
• Outstanding communication and public speaking skills
• Proven track record of successful new business generation, and demonstrable ability (or commercial potential) to sell, deliver and manage highly visible engagements demonstrated by year over year credited sales generation of $2M+
• Proficient in MS Access, Visio, Word, Excel, PowerPoint
• Bachelor’s degree from an accredited college/university in accounting, finance, economics or related discipline
• Able to travel up to 50%

What Would Be Nice to Have:

• Presence and credibility to successfully collaborate and work with Guidehouse’s own highly regarded business development team.
• Desire to collaborate with other related Guidehouse practices as well as across the entire global firm in order to cross-sell relevant products and services, in addition to being a growth oriented, vertical thinker.
• Intellectually adept with superior negotiation and influencing skills and ability to relate to range of senior level internal and external stakeholders.
• Elevated level of business acumen and commercial awareness.
• Extremely driven, energetic and able to thrive in a results-oriented, entrepreneurial, analytical environment.
• Additional deep subject matter expertise in forensic accounting would be desirable.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Position may be eligible for a discretionary variable incentive bonus

• Parental Leave and Adoption Assistance

• 401(k) Retirement Plan

• Basic Life & Supplemental Life

• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts

• Short-Term & Long-Term Disability

• Student Loan PayDown

• Tuition Reimbursement, Personal Development & Learning Opportunities

• Skills Development & Certifications

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach

• Emergency Back-Up Childcare Program

• Mobility Stipend

About Guidehouse
Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.