Total 28 Quality Assurance / Control job vacancies in Amersham, Buckinghamshire

Customer Quality Analyst

Our client global leader in the automotive industry, renowned for innovation, reliability, and quality.

They are recruiting for a customer quality analyst to join their wonderful team!

The role focuses on improving customer journeys and processes across key operational areas (New Business, Customer Services, Collections, and Resolutions) to enhance retention, customer experience, and reduce business risks.
Key Responsibilities

• Analyse customer interactions to identify trends, knowledge gaps, and areas for improvement.
• Operate within framework to ensure continuous improvement in customer service.
• Collaborate with Operations and Insights teams to ensure accuracy in quality and process reviews.
• Ensure compliance with FCA regulations through customer interaction reviews.
• Support internal and external QA calibrations to align with standards.
• Provide constructive feedback to Advisors, Seniors, and Team Leaders.

Skills & Experience

• Strong communication, presentation, and coaching skills.
• Analytical skills for data interpretation and reporting.
• Experience with Excel and MI reporting systems.
• High drive for personal and team development.
• Experience in adhering to QA processes in a regulated environment.
• Proven ability to manage stakeholders and work across functional teams.

This is a temporary contract currently until mid 2025.
Working hours are Monday - Friday, 9AM - 5PM based in Milton Keynes.
Paying £16.07 per hour

Please apply!

MOT Tester Vacancy

Location: Aylesbury
Salary: Up to £33,000 + bonus (OTE 39k+)
Hours: Monday to Friday, Saturday mornings on a rota
OC18662

We are searching for a talented MOT Tester who is looking to form a career with a strong company who can offer a basic salary and bonuses, working with a strong brand that offers real career advancement and strong earning potential.

Role:
Working in a busy workshop using the very latest technology, receiving cutting edge MOT training as part of a strong company you will be tasked with challenge MOT Testing on prestige cars. We would like an NVQ level 3 qualification but it is not essential as long as you have an MOT licence.

The working environment:
This company offers you a state of the art workshop to work, a stocked workshop with adequate tool storage space and all the manufacturer supplied equipment and specialist tools required in order to get the job done with ease, speed and more importantly a first time fix

Additional Benefits: Overtime, Shift Allowance, Increased Holiday Entitlement with Length of Service, Recruitment Incentive Awards, Long Service Awards
Main Duties and Responsibilities

* Carry out MOT Testing to a high standard
* Working on prestige cars daily
* Dozens of checks on cars
* All necessary aspects of MOT testing

Essentials for the right candidate

- Able to work as part of a nice friendly team. They have a very nice team there at present and a friendly management team in place. As a character you would best fit if you like to come to work, get on with the job in hand, enjoy a nice relaxed environment but can equally rally when things get busy and work together with your colleagues to ensure customer satisfaction

If this sounds like the opportunity you have been waiting for then it is definitely time to get your CV to me so we can discuss the company, product and opportunity. I look forward to hearing from you

Ref: OC18662
VTMDL
Consultant: Jason Evans- google 'Octane Recruitment Jason Evans' for all my contact details

Octane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries.

We are recruiting across the UK for Vehicle Technician, Vehicle Mechanic, Commercial Vehicle Technician, Diagnostic Technician, Senior Technician, Master Technician, Mobile Vehicle Technician, PDI Technician, Prep Technician, MOT Tester, Fast Fit Technician, LCV Technician, Light Commercial Technician, HGV Technician, Bus Technician, LGV Technician, HGV Engineer, HGV Mechanic, HGV Fitter

Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.

MOT Tester Vacancy

Location: Aylesbury
Salary: Up to £33,000 + bonus (OTE 39k+)
Hours: Monday to Friday, Saturday mornings on a rota
OC18662

We are searching for a talented MOT Tester who is looking to form a career with a strong company who can offer a basic salary and bonuses, working with a strong brand that offers real career advancement and strong earning potential.

Role:
Working in a busy workshop using the very latest technology, receiving cutting edge MOT training as part of a strong company you will be tasked with challenge MOT Testing on prestige cars. We would like an NVQ level 3 qualification but it is not essential as long as you have an MOT licence.

The working environment:
This company offers you a state of the art workshop to work, a stocked workshop with adequate tool storage space and all the manufacturer supplied equipment and specialist tools required in order to get the job done with ease, speed and more importantly a first time fix

Additional Benefits: Overtime, Shift Allowance, Increased Holiday Entitlement with Length of Service, Recruitment Incentive Awards, Long Service Awards
Main Duties and Responsibilities

* Carry out MOT Testing to a high standard
* Working on prestige cars daily
* Dozens of checks on cars
* All necessary aspects of MOT testing

Essentials for the right candidate

- Able to work as part of a nice friendly team. They have a very nice team there at present and a friendly management team in place. As a character you would best fit if you like to come to work, get on with the job in hand, enjoy a nice relaxed environment but can equally rally when things get busy and work together with your colleagues to ensure customer satisfaction

If this sounds like the opportunity you have been waiting for then it is definitely time to get your CV to me so we can discuss the company, product and opportunity. I look forward to hearing from you

Ref: OC18662
VTMDL
Consultant: Jason Evans- google 'Octane Recruitment Jason Evans' for all my contact details

Octane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries.

We are recruiting across the UK for Vehicle Technician, Vehicle Mechanic, Commercial Vehicle Technician, Diagnostic Technician, Senior Technician, Master Technician, Mobile Vehicle Technician, PDI Technician, Prep Technician, MOT Tester, Fast Fit Technician, LCV Technician, Light Commercial Technician, HGV Technician, Bus Technician, LGV Technician, HGV Engineer, HGV Mechanic, HGV Fitter

Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.

Quality Inspector

Milton Keynes

• £40,000 - £45,000 salary
• Training
• Pension contribution
• 22 days holiday plus bank holidays
• Employee owned company (perks after 2 years service)

Our client is an employee owned CNC facility, based in Milton Keynes. Due to a valued member of their team going into retirement, they're currently looking for a new quality inspector to take on this position.

Roles and responsibilities include:

• Carrying out first and final inspections- maintain thorough inspection reports
• Measurement of product features using calipers and hand-held measurement tools
• Determine conformance/non-conformance to drawing/model - write up the reports
• Improvement of the inspection processes to increase efficiency
• Conducting inspection processes to meet Customer requirements
• Conducting measurements of products/ tooling and fixtures
• FAIR and Non-conformance reports
• Calibration of measurement devices traceable to national standards

To be considered for this role, we are looking for candidates who have experience in quality inspection in a precision engineering environment

Benefits:

• £40,000 - £45,000 salary
• Employee perks after 2 years of service
• Training
• Pension Contribution
• 22 days holiday plus bank holidays

Consultant: Jack Jenkins

If you are interested in this position please click 'apply'.

Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors.

Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Join Our Team: Factory Quality Administrator

Position: Factory Quality Administrator
Location: Milton Keynes, MK17 9LG
Salary: £13.94
Apply Now!

Why Choose Job&Talent:

• Career growth opportunities
• Comprehensive benefits
• Professional stability

Benefits:

• Competitive Salary and Bonus (if applicable)
• 30 Holidays, Weekly Pay, Pension Scheme, Mortgage References

Requirements:

• Experience working within food and drink manufacturing sectors is a must for this role
• You'll be driven, with the ability to work in a fast-paced environment as part of a team
• Proven track record of raising standards
• Good auditing skills and an eye for improving standards
• Have the ability to work in a fast-paced environment, be personable and have strong relationship-building skills

Responsibilities:

As a Factory QA, you will:

• Be responsible for helping maintain the safety and quality standards of our products being made in our brand-new factory based in Milton Keynes
• We are looking for a highly motivated QA to join our team! A new factory means new processes and procedures to set up to ensure the factory runs as smoothly as possibly.
• Your primary responsibility will be to ensure the food safety and quality standards are met on a daily basis.
• Carrying out daily Audits including GMP's, Hygiene and Fabrication
• Swabbing and validation on our product lines
• Sensory sign off of the products we have produced
• Record audits (ingredients, start-up checks)
• Traceability checks
• Label checks
• Work Schedule: 3 days a week

How to Apply:

Click "Apply Now," and our team will contact you shortly.

If you are looking to contact our onsite team, please visit the site locator on our website.

Job&Talent do NOT charge any fees for our services.

Job&Talent acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.

Full-time permanent hybrid role working 35 hours per week with 1 day minimum in the office in Milton Keynes

What's in it for you? salary from £54,410k depending on skills and experience. Company car scheme with a car up to the value of £50,700, discretionary bonus potential, pension, private medical, loan car scheme, life insurance, 27 days holiday plus much more!

Closing date: Friday 25th October

About Us:

Volkswagen Financial Services (UK) Ltd (VWFS UK) is at the forefront of providing innovative automotive financial solutions in the UK. We're committed to maintaining the highest standards of compliance and regulatory excellence. Our Compliance team operates as an independent advisory and assurance function, helping ensure that we meet all necessary regulatory requirements and manage compliance risks effectively

Are you an experienced Compliance Manager? Would you like to join our team? This pivotal role will serve as the primary interface between Compliance and VWFS UK, supporting the business in managing regulatory and compliance risks while fostering a strong compliance culture throughout the organisation

As a Compliance Manager, you will lead efforts to identify, mitigate, and manage regulatory and compliance risks across VWFS UK and its Appointed Representatives. Acting as a key advisor, you will provide expert guidance on regulatory matters, ensure the timely completion of regulatory returns, and drive engagement with senior stakeholders, including the Board of Management, on compliance initiatives

Here are your key Responsibilities:

• Regulatory Compliance Advice:
  Provide specialist regulatory advice across the business, influencing stakeholders, including Senior Management Function (SMF) role holders, to ensure compliance in decision-making processes
• Risk Management:
  Work closely with business areas to identify, manage, and mitigate regulatory risks. Provide guidance on regulations and internal policies, support commercial strategy, and address regulatory queries, financial promotions, breaches, and incidents
• Policy and Procedure Management:
  Develop a framework to ensure compliance policies and procedures align with FCA and VWFS HQ requirements. Implement compliance management frameworks to help the business identify and mitigate risks
• Regulatory Updates:
  Stay on top of changes in the regulatory landscape by reviewing consultation papers, policy statements, and other publications. Conduct gap analysis and oversee the implementation of new regulations
• Reporting & FCA Liaison:
  Manage regulatory reporting requests, ensuring timely submission of reports to the FCA, External Auditors, and VWFS HQ. Maintain positive relationships with the FCA, handling notifications and Principle 11 disclosures
• SMCR & Training:
  Advise Senior Management on compliance with the Senior Managers and Certification Regime (SMCR). Oversee SMCR notifications and ensure the responsibilities map is accurate. Lead the Compliance Education Programme and develop training strategies to foster a strong compliance culture
• Risk Reporting & Committees:
  Provide input to the design and production of risk reporting for the Compliance and Integrity Risk Committee. Represent the Compliance function in forums and committees to proactively manage compliance risks

These are the skills and experience you have to add value to our team:

• You'll have extensive knowledge of FCA rules, guidance, and handbooks, with practical experience in a consumer credit or retail lending environment.
• Experience in identifying, managing, monitoring, and reporting regulatory risks
• You're skilled in researching complex regulatory information and presenting clear, actionable insights
• Ability to work cross-functionally, influence decisions, and drive compliance initiatives across departments
• Able to handle multiple tasks and deadlines, prioritising effectively in a fast-paced environment
• Strong communicator with experience advising Senior Management, providing training, and delivering presentations on compliance matters
• Strong analytical abilities to interpret data, draw conclusions, and recommend solutions
• You're great at building relationships, working effectively with both internal teams and external stakeholders

Why Join Us?

• Play a critical role in safeguarding regulatory compliance at one of the UK's leading financial services providers
• Engage directly with senior leaders and drive meaningful change within the organisation
• Work in a collaborative environment that encourages continuous development and professional growth

Life at VWFS:

We are passionate about putting people at the heart of everything we do. We are informal, collaborative, and diverse. We operate a culture of flexibility, to empower our colleagues to work in a way that works for them. We want everyone to reach their full potential and have a suite of resources to help you develop your career.

About Volkswagen Financial Services

Our mission is straight forward, we want to be 'The Key to Mobility'. What does that mean? To make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers.

Volkswagen Financial Services is committed to being an inclusive employer and we welcome applications from everyone. Diversity and Inclusion is not just a statement for us, and we are nurturing an environment where everyone can be their 100% self. If there is anything we can do to support you being your 100% self during our recruitment process, please let us know and we will support you as best we can.

• Job Title: Professional - Quality Assurance Officer
• Contract: ASAP for 5 months
• Hours:37 hrs p/w
• Location: Marlow (Hybrid)
• Pay rate: £17.67

SRG are working with a global pharmaceutical company who are seeking a QA officer to join their Marlow site.

Role overview

Reporting to a Quality Manager you will provide day-to-day assistance for commercial QA activities associated with effective running of the site QMS supporting batch release. The QA Officer will ensure assigned tasks are performed in a timely manner to meet internal standards and all associated international GMP/GDP requirements.

Primary Duties:

• To assist in maintenance of quality systems including deviations/ exception reporting, change control, supply agreements, document control, quality metrics reporting, training as determined by the QA Manager
• Complete scheduled records and quality system tasks in a timely manner and in compliance with internal standards and EU GMP
• To compile & review Product quality review sets for completeness & compliance to EU GMP, internal requirements and regulatory dossier submissions
• Support in internal audits
• Participate in Quality Risk Management (QRM) assessments
• Project execution and support as required.
• Contribute to the completion of complex projects, manage own time to meet agreed targets and develop plans for work activities on own projects within a team.

Experience and Education Required:

• Experience from a quality-based job role
• 2-3 years in a GMP environment
• Basic experience in pharmaceutical manufacturing, distribution, and control measures
• Basic experience in Quality administered systems. Previous use of TrackWise® QMS beneficial.
• Ability to apply technical knowledge and understanding to making appropriate and timely risk-based decisions.
• Able to demonstrate good planning and organisational skills
• Attention to detail and accuracy - able to follow verbal and written instruction (SOP's).
• Quality and process orientation and mindset
• Possession of good verbal and written communication skills
• Sterile injectable manufacture/Manufacture of novel dosage forms is desirable

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.

Marketing Compliance Executive

Job Type: Full Time - Permanent (Hybrid)

Location: Milton Keynes

Salary and Benefits: starting from £34,037, company car scheme, bonus potential, 27 days holiday plus bank holidays, generous pension scheme, private healthcare and so much more!

Closing date: 21st August 2024

We have an exciting opportunity for a Marketing Compliance Executive to join the Digital & Direct team within Volkswagen Financial Services UK Ltd. The role will review and approve financial promotions including retail marketing materials, TV, web content, video, and social activity for all VWG brands, in adherence with regulatory rules as outlined by the Financial Conduct Authority (FCA).

The role will provide helpful and timely feedback to Marketing Managers and agency colleagues ensuring that required amendments are made and processes are followed within set SLA's. The role will create and supply promotional terms and conditions and support the Marketing team with checking key regulatory information for the timely launch of tactical finance offers, events and campaigns.

Who We're Looking For:

If you have previous marketing experience, exceptional attention to detail and previous experience of working in an FCA or regulated environment then this might just be the role for you, please do read on!

Responsibilities include:

• Manage the review and approval of all FCA financial promotions across national and local channels, including digital, print, TV, radio and point of sale.
• Be the dedicated subject matter expert (SME) for financial promotions, managing the approvals process end-to-end ensuring all materials are reviewed within set SLA's and are clear, fair and not misleading.
• Work collaboratively with Marketing Managers to respond to briefs for promotional terms and conditions and advise on the creation of compliant financial promotions.
• Manage and monitor workflow, assigning all inbound jobs and enquiries to relevant departments across Marketing, Compliance, and Campaign Development teams.
• Create training materials and deliver regular training webinars and workshops to VWG brand marketing teams and marketing agencies relating to regulatory requirements and industry best practice.
• Collaborate with ecommerce and integrations teams to review and approve customer facing digital platforms to ensure adherence to regulatory standards.
• Assess competitor (and outside of category) financial promotions activity to benchmark and assess opportunities for improvements.
• Create and distribute financial promotions guidance to the VWG retailer network.
• Manage the updates to VWFS UK advertising guidelines, ensuring any new regulation and changes to advertising approach are accurately represented.
• Identify opportunities to develop clear and concise briefs for marketing initiatives from VWFS Marketing Managers and other VWFS stakeholders across the business.
• Production, delivery and stock management of brochures and other POS materials
• Raise purchase orders and seek sign-off, manage expenditure approval forms

Skills and Experience required:

• Knowledge of FCA guidance on financial promotions
• Excellent attention to detail and the ability to review and interpret complex information
• Ability to constructively question and challenge information and opinions of all
• Credible and confident, able to communicate at all levels across the business
• Customer orientated approach
• Commercial thinking
• Creative approach to problem solving
• FCA or regulatory environment knowledge

We do not think this role will be for you if:

• You do not have the necessary experience within a similar financially regulated or legal role previously - sorry but we need someone to be able to hit the ground running with this opportunity
• You prefer solo working, this role involves multi-stakeholder and collaboration with brands, agencies, and internal teams

What's in it for you?

We are passionate about employee development by offering ongoing support and training to help people meet their career aspirations. Whether that is to become the next leader within our business or to develop your current tool kit of skills, we support many cross-functional opportunities. We want you to achieve your full potential and enjoy a successful career with us.

About Volkswagen Financial Services

Our mission is straight forward, we want to be 'The Key to Mobility'. What does that mean? To make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers.

Volkswagen Financial Services is committed to being an inclusive employer and we welcome applications from everyone. Diversity and Inclusion is not just a statement for us and we are nurturing an environment where everyone can be their 100% self. If there is anything we can do to support you being your 100% self during our recruitment process, please let us know and we will support you as best we can

As part of our hybrid working arrangements we are giving our colleagues the opportunity to work a minimum of one day in the Milton Keynes office however flexibility is expected and you can work in the office more if you'd prefer.

Sales Compliance Consultant

Full Time Permanent

Starting annual salary of £39,411 - £45,000 depending on skills and experience

Benefits: Company Car, Fuel Card, Bonus, Pension, Private Health Care, 27 days holiday much more!

Location - Field Based North-West/North-East location

Closing Date: 14th August 2024

The role

We are looking for a Sales Compliance Consultants to deliver the VWFS (Volkswagen Financial Services) Sales Compliance strategy to ensure VWFS meet our regulatory oversight requirements relating to how our products and services are sold.

This is achieved through robust and consistent observations of distributor performance, including data capture, due diligence and analysis, consultative guidance and risk escalations. This role is also instrumental in developing VWFS's field-based teams to have an awareness of all things regulatory whilst delivering Sales' MBOs (Management by Objectives). This is essential in ensuring VWFS can demonstrate we are taking reasonable steps to ensure the business process is controlled effectively, that it complies with the relevant requirements and standards of the regulatory system and has sufficient oversight of distributors to enable targeted risk mitigation (where and when required) and management of good customer outcomes in line with Consumer Duty.

What you will be responsible for…

• Deliver and deploy first line of defence tactics across all VWFS sales channels to meet the strategic direction and objectives of the Sales Department and the wider business
• Maintain a sound understanding of key regulatory obligations applicable to the motor finance industry to ensure you operate in the spirit of treating customers fairly, including development activity to deliver good customer outcomes
• Manage, and suitably evidence, all aspects of our Retailer Risk Review process to identify and challenge sales practices that do not fit with the spirit of regulatory principles. This includes deployment and evaluation of Retailer Risk Self-Assessments, undertaking appropriate tests to validate effectiveness of the retailer network's relevant controls and implementing effective action plans to mitigate all identified risks and address any conflict with regulator guidelines or VWFS principles or Good Customer Outcomes (GCO) aspirations
• Manage and complete all on-boarding and compliance monitoring checks for all new accounts - including all future 3rd parties (brokers, non-VWG relationships, etc.) required to sell VWFS products and services to ensure suitability and permissions to do so
• Successfully manage network risk escalations by conducting deep-dive retailer analysis and audits of those identified as 'at risk,' including implementation of remedial activities, subsequent tracking of those activities and escalations to appropriate stakeholder / committee where non-adherence identified
• Monthly management of GCO reporting to identify trends and 'at risk' retailers that may indicate poor customer outcomes or mis-selling of our products - advising stakeholders, prioritising retailer visits, and managing related Sales Development Manager (SDM) activities accordingly.
• Confirm, prepare and deliver updates for Sales' Quarterly Dealer Performance Reviews (QDPR) and subsequent monthly Sales Management Meetings to inform Sales Management Board on progress made with 'at risk' retailers
• Manage any network audit and exploratory assignments requested through wider VWFS business in relation to perceived risk or regulator request - fully and effectively reporting all findings and follow-up activity to satisfy all requirements
• Present clear and concise commercial recommendations, to senior internal and external stakeholders, on required management oversight activities to effectively mitigate consumer and regulatory risks associated with the sale of VWFS products & services
• Provide ongoing market intelligence to Sales' training and wider sales teams on current and future compliance and GCO risks and opportunities - developing and implementing effective and compliant "best practice" initiatives across the VWFS sales teams, wider business, and network partners
• Assist development of Field Team knowledge, awareness and application of regulatory needs and requirements
• Establish and maintain positive working relationships with key Risk and Compliance related stakeholders, and act in the interests of the wider Volkswagen group of companies to gain support to implement identified development actions
• Deliver effective meetings that include clear agendas and documented actions to engage relevant stakeholders to implement what has been agreed maintaining appropriate meeting cadence.
• Maintain accurate records, plan and communicate actions via Sales Force
• Lead and/or participate in discrete projects within the context of 'Sales Power'
  
  

Who are we looking for?

• Strong self-initiative and problem-solving capability to identify issues from complex data sources to select appropriate audit methodology
• Excellent attention to detail to meet and maintain audit requirements
• Strong commercial acumen including the development of credible business proposals
• Ability to influence and negotiate with others to achieve mutually beneficial outcomes
• Able to have challenging conversations with senior distributor management to discuss non-compliant or at-risk areas and agree specific action plan
• Excellent written and verbal communication skills enabling effective communication skills, across multiple stakeholder levels and business processes
• Able to maintain multiple product related technical information
• Customer focused attitude essential
• Strong organisational, planning and basic project management skills.
• Tenacity and self-motivation with the capability to work under own initiative
• Analytical and can identify root cause to determine the most appropriate and effective course of action
• Good presentation skills, with ability to construct and deliver effective presentations with influence

About Volkswagen Financial Services

Our mission is straight forward, we want to be 'The Key to Mobility'. What does that mean? To make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers.

Volkswagen Financial Services is committed to being an inclusive employer and we welcome applications from everyone. Diversity and Inclusion is not just a statement for us and we are nurturing an environment where everyone can be their 100% self. If there is anything we can do to support you being your 100% self during our recruitment process, please let us know and we will support you as best we can.

Risk Control Manager - Operational Resilience

Full-time - 35 hours per week

You'll be working in our office in Milton Keynes for at least 1 day each week and need to be flexible to do more

What's in it for you? Salary from £54,410 based on experience, Company Car, healthcare, pension and 27 days holiday in addition to statutory bank holidays plus much more!

The advert will close on Friday 26th July or sooner if we have a high volume of applications

The Risk Control team provides a central service to the VWFS UK organisation. It forms a key part in developing a positive approach to risk management within the Company's business strategy ensuring consistent standards are adopted

Our primary objectives are:

• To design and provide a framework which enables effective risk oversight for VWFS UK
• To ensure that the operational risks and controls which exist within the business are identified, managed, monitored and reported on
• To provide advice and guidance to the business on all matters relating to operational risk
• This role has an additional specific focus on delivering Operational Resilience requirements across the business.

As the Risk Control Manager, Operational Resilience you will be the primary interface between Risk Control (2nd Line of Defence) and VWFS UK. You'll report into our Risk Control General Manager

This is what your day might look like:

• The primary focus for this role is to lead the strategic implementation of FCA Operational Resilience requirements across VWFS UK. This includes developing the Operational Resilience Policy and Framework, supporting tools, methodologies, monitoring and reporting capabilities.
• You'll design, establish, embed and maintain a risk aware culture across VWFS UK encompassing key risk disciplines i.e. Operational Risk, Business Continuity and Financial Crime
• Own the risk training and education programme for VWFS UK ensuring relevant, appropriate and timely risk education material is available to support the ongoing development of employees risk awareness
• Develop a strategy for aligning and embedding the current disparate risk frameworks in operation by developing and establishing common tools and process which will facilitate the identification, management, monitoring and reporting of risks within the organisation across the key risk disciplines
• You will build and maintain risk profiles for VWFS UK that measure the business' adherence to a defined risk appetite through the development and use of effective Key Risk Indicators
• Promote the operating principles of the three lines of defence model throughout the company-wide risk management activities
• Deliver the Enterprise Risk Management (ERM) framework through; managing ERM policies, standards and procedures, adapting tools and techniques to meet ongoing changes in risk appetite and business needs
• You'll oversee operation of the ERC (Enterprise Risk Committee), including preparation of committee packs and associated papers
• Ensure that all risk frameworks are compatible with the ERM framework and industry standards.
• Collaborate with the wider Risk Management team up to the Board of Management level to achieve the highest level of risk reporting quality through input to the design and being responsible for the production of accurate, appropriate and timely risk reporting for the material risk committees
• You will oversee the development and implementation of a framework to ensure all Risk compliance procedures are reviewed and compliant with I-OHB requirements, effectively using and integrating and maintaining HQ systems and process requirements and other risk management frameworks to support the business in recognising key risks
• Work with VWFS UK business areas to cultivate and maintain key relationships to enable the provision of proportionate and appropriate advice and education on risk issues to maintain effective mitigation and control measures
• You'll take a lead role in delivering assigned audit findings
• Collaborate with the team of risk professionals to ensure the delivery of the risk strategy by implementing and maintaining fit for purpose Risk Control Frameworks and Risk Reporting structures

This is how you can add value in this role:

• You have excellent knowledge and practical experience in Risk Controls gained from working for in-house risk management, compliance or an internal audit department
• You have worked at management level or equivalent and can confidently communicate with all level of colleagues
• You have experience of providing risk management support to large-scale projects and organisational re-engineering and have technical knowledge of risk management best practice
• Direct experience of identification, management, monitoring and reporting of risks either in project or business as usual environments
• You're able to apply knowledge from first principles to advise in complex commercial contexts to drive effective and compliant solutions
• Collaborative approach to projects and other multi-departmental activities, for shared effective results
• Use strong numeracy skills in analysing and sizing problems and accurate reporting
• Engage with and understand the commercial purpose and apply negotiating skills to help business colleagues to understand the compliance context and influence the decision
• You can provide technical support and coaching to your colleagues

About Volkswagen Financial Services

Our mission is straight forward, we want to be 'The Key to Mobility'. What does that mean? To make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers.

Volkswagen Financial Services is committed to being an inclusive employer and we welcome applications from everyone. Diversity and Inclusion is not just a statement for us and we are nurturing an environment where everyone can be their 100% self. If there is anything we can do to support you being your 100% self during our recruitment process, please let us know and we will support you as best we can.

Sales Compliance Consultant - Fixed Term Contact until 1st June 2025

Salary starting from £40,000 depending on skills and experience

Benefits: company car + company bonus potential, pension, private medical, discounted loan car scheme, life insurance, 27 days holiday plus much more!

Hybrid Field based role with regular visits to our offices in Milton Keynes

Closing Date: 25th June 2024

The role

We are looking for a field based Sales Compliance Consultant - Fixed term contract to deliver the VWFS Sales compliance strategy to meet our regulatory oversight requirements to manage how our products and services are sold. This is achieved through robust and consistent observations, data capture, analysis, guidance and risk escalations. This role will instrumental in developing the field based teams' to have an awareness of all things regulatory and deliver sales MBOs to meet good customer outcomes.

What you will be responsible for…

• Deliver and deploy first line of defence tactics across all VWFS sales channels to meet the strategic direction and objectives of Sales Department and the wider business.
• Manage and suitably evidence all aspects of our Retailer Risk Review process to identify and challenge sales practices that do not fit with the spirit of regulatory principles. This includes deployment and evaluation of retailer risk self-assessments, undertaking appropriate tests to validate effectiveness of retailers relevant controls and implementing effective action plans to mitigate all identified risks and address any conflict with regulator guidelines or VWFS principles or Good Customer Outcomes (GCO) aspirations
• Manage and complete all on-boarding and compliance monitoring checks for all new accounts - including all future 3rd parties (Heycar, brokers, etc.), required to sell VWFS products and services to ensure suitability and permissions to do so.
• Successfully manage network risk escalations by conducting deep-dive retailer analysis and audits of those identified as 'at risk', including implementation of remedial activities, subsequent tracking of those activities and escalations to appropriate stakeholder / committee where non-adherence identified
• Confirm and prepare updates for sales Quarterly Dealer Performance Reviews (QDPR) and subsequent monthly Sales Management Meetings to inform Sales management board on progress made with 'at risk' retailers
• Monthly management of GCO reporting to identify trends and 'at risk' retailers that may indicate poor customer outcomes or mis-selling of our products - advising stakeholders, prioritising retailer visits and managing related Sales Development Manager (SDM) activities accordingly.
• Manage any network audit and exploratory assignments requested through wider VWFS business in relation to perceived risk or regulator request - fully and effectively reporting all findings and follow-up activity to satisfy all requirements
• Maintain a sound understanding of key regulatory obligations applicable to the motor finance industry to ensure you operate in the spirit of treating customers fairly including development activity in order to deliver good customer outcomes
• Present clear and concise commercial recommendations to senior internal and external stakeholders on required management oversight activities to effectively mitigate consumer and regulatory risks associated with the sale of VWFS products & services
• Provide ongoing market intelligence to Sales Training and wider sales teams on current and future compliance and GCO risks and opportunities - developing and implementing effective and compliant "best practice" initiatives across the VWFS sales teams, wider business and network partners.
• Assist development of Field team knowledge, awareness and application of regulatory needs and requirements.
• Establish and maintain positive working relationships with key risk and compliance related stakeholders and act in the interests of the wider VW group of companies in order to gain support to implement identified development actions
• Deliver effective meetings that include clear agendas and documented actions to engage relevant stakeholders to implement what has been agreed maintaining appropriate meeting cadence.
• Maintain accurate records, plan and communicate actions via Sales Force
• Lead and/or participate in discrete projects within the context of 'sales transformation'
  
  

Who are we looking for?

• Strong self-initiative and problem solving capability to identify issues from complex data sources to select appropriate audit methodology
• High attention to detail levels to meet and maintain audit requirements
• Strong commercial acumen including the development of credible business proposals
• Ability to influence and negotiate with others in order to achieve mutually beneficial outcomes
• Able to have challenging conversations with senior retailer management to discuss non-compliant or at risk areas and agree specific action plan
• Excellent written and verbal communication skills
• Able to maintain multiple product related technical information
• Customer focused attitude essential
• Strong communication skills, across multiple stakeholder levels and business processes
• Strong organisational and planning and basic project management skills.
• Tenacity and self-motivation with the capability to work under own initiative
• Analytical and is able to identify root cause to determine the most appropriate and effective course of action
• Good presentation skills, with ability to construct as well as deliver effective and influence

About Volkswagen Financial Services

Our mission is straight forward, we want to be 'The Key to Mobility'. What does that mean? To make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers.

Volkswagen Financial Services is committed to being an inclusive employer and we welcome applications from everyone. Diversity and Inclusion is not just a statement for us and we are nurturing an environment where everyone can be their 100% self. If there is anything we can do to support you being your 100% self during our recruitment process, please let us know and we will support you as best we can.

Quality Assurance Team Manager

Full Time Permanent

Milton Keynes

Salary from £34,037, 27 Days Holiday, Company Car + So many more benefits

Closing Date: 21st June 2024

About our team:

Customers Operations isn't just one team, we are in fact a number of teams dedicated to supporting around 1.2 million customers every year. From arranging the first direct debit to collecting a vehicle at the end of its contract we put customer needs at the heart of everything we do. It's our job to make sure every interaction is simple and as enjoyable as possible, whether you're a customer or retailer. We do this by embracing new technology, providing clear leadership and developing the talented people who work for us. In fact, over the last year over 250 people received extra training or learned new skills.

What you'll be working on:

This Quality Assurance Team Manager opportunity is a great role for an organised people manager who enjoys working in a fast paced environment with variation in their workload. The Quality Assurance team are experiencing an exciting period of change and are continuing to evolve their scope meaning this role will be ideal for a self-motivated individual that proactively uses initiative and is passionate about customer.

Responsibilities:

• Lead and maximise performance of a team within a fast paced environment through proactively managing underperformance as well as driving high performance in line with succession plans.
• Engaging the team in cultural values and the long term strategic visions of Operational Excellence and the wider VWFS agenda
• Conduct regular 121s and additional coaching/quality time with analysts, identifying development needs and supporting improvements
• Ensure that the team acts compliantly at all times and through all activities
• Driving performance in the team, sharing best practice and knowledge with your direct team and wider peer team to continuously focus on improvements across Customer Operations.
• Work with Operational leadership; prioritise and manage workloads in a fast paced environment and monitor and manage staff absence to support the wellbeing of team members and ensure maximum resource efficiency
• In partnership with HR colleagues, manage localised employee relations cases
• Support the team in operating within the established QA framework guidelines in order to meet goals defined within QA plans and procedures
• Contribute to the development and further improvement of outputs to anticipate the future needs of Customer Experience stakeholders
• Contribute to ensuring that Customer Operations is able to demonstrate compliance to all Regulatory requirements and to highlight deviation from this at the first opportunity in accordance with Financial Conduct Authority (FCA) regulations.
• Actively participate in a culture that adheres to the Consumer Duty principles
• Produce management information / reports to a high standard
• Prioritise and plan in a pressured Regulatory environment
• Participate in cross-site calibrations with external partners where required

Skills and Experience Required:

• Strong people management skills
• Excellent communication skills - with proven ability to communicate and collaborate at all levels, up to and including Senior Management
• Experience of working in a Financial Services Environment with experience of Quality Assurance
• Experience of delivering and driving excellent customer experience.
• Experience of actively managing stakeholders at varying levels and operating within/delivering through cross functional teams
• PC literacy- MS packages and Excel experience in particular
• Ability to demonstrate systematic thought processes and plan and manage own workload/delivery
• Ability to understand and interpret data and management information
• Ability to cope under pressure and meet strict deadlines
• High attention to detail, quality, consistency and accuracy
• Ability to manage multiple tasks and meet demanding deadlines
• Self-motivated, excellent organisational skills and ability to use own initiative

What's in it for you?

We are passionate about employee development and offer ongoing support and training to help people achieve their career aspirations. Whether that is to become the next leader within our business or to develop your current tool kit of skills, we support many cross-functional opportunities. We want you to achieve at your best and enjoy a successful career with us!

About Volkswagen Financial Services

Our mission is straight forward, we want to be 'The Key to Mobility'. What does that mean? To make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers.

Volkswagen Financial Services is committed to being an inclusive employer and we welcome applications from everyone. Diversity and Inclusion is not just a statement for us and we are nurturing an environment where everyone can be their 100% self. If there is anything we can do to support you being your 100% self during our recruitment process, please let us know and we will support you as best we can

As part of our hybrid working arrangements we are giving our colleagues the opportunity to work a minimum of one day in the Milton Keynes office however flexibility is expected and you can work in the office more if you'd prefer.

Fixed Wire Testers

Fixed Wire Testers are needed for mobile roles for our client who is a large electrical compliance company

A van, PDA and a fuel card and full kit is supplied by our client and the basic salary is 36k + a good bonus scheme, the OTE is 42k minimum for this role and the these roles are permanent positions

Overtime will be available and our client supplies the following- Pension, Paid Holidays and Bank Holidays, Test Equipment, Van (Fuel card and personal use included), Phone & Laptop, Uniform, PPE and Hotels booked and paid for and evening meal and breakfast paid

Bonus Scheme- Weekday KPI target - 45 circuits per day / 225 per week (both to be achieved) and bonus after KPI is hit at £2.80 per circuit and Weekend circuit rate - £3.50 per circuit

The work is carrying out works within various commercial, industrial and hospital environments

It is essential that any candidates meet the following criteria, 17th or 18th Edition, and C&G Electrical qualifications such as for example NVQ level 3 or equivalent and a testing qualification such as 2391/4/5 with experience of testing and inspection

Candidates will need to be willing to work away from home when needed and to do some Weekend and Night works when needed (good rates and allowance is paid)

Candidates will need to pass a Disclosure Check and have the correct right to work documents needed such as a passport

Fixed Wire Testers

Fixed Wire Testers are needed for mobile roles for our client who is a large electrical compliance company

A van, PDA and a fuel card and full kit is supplied by our client and the basic salary is 36k + a good bonus scheme, the OTE is 42k minimum for this role and the these roles are permanent positions

Overtime will be available and our client supplies the following- Pension, Paid Holidays and Bank Holidays, Test Equipment, Van (Fuel card and personal use included), Phone & Laptop, Uniform, PPE and Hotels booked and paid for and evening meal and breakfast paid

Bonus Scheme- Weekday KPI target - 45 circuits per day / 225 per week (both to be achieved) and bonus after KPI is hit at £2.80 per circuit and Weekend circuit rate - £3.50 per circuit

The work is carrying out works within various commercial, industrial and hospital environments

It is essential that any candidates meet the following criteria, 17th or 18th Edition, and C&G Electrical qualifications such as for example NVQ level 3 or equivalent and a testing qualification such as 2391/4/5 with experience of testing and inspection

Candidates will need to be willing to work away from home when needed and to do some Weekend and Night works when needed (good rates and allowance is paid)

Candidates will need to pass a Disclosure Check and have the correct right to work documents needed such as a passport