Total 45 Quality Assurance / Control job vacancies in Ashford, Home Counties, TW15 2AN

MOT Tester

- Basic Salary: up to £32,000 + Bonus (3-month guarantee)
- OTE: £44,000
- Working Hours: Monday to Friday, 8:30am - 5:00pm
- 1 in 3 Saturdays, 8:30am - 1:00pm
- Employee car scheme
- Manufacturer training and development opportunities

MOT Tester required for our Client’s busy well-established main dealership, located in Bedford. Our Client is seeking an MOT Tester to join their busy servicing department.

Working as an MOT Tester for your client you can expect a salary of £32,000.

The hours of work in this MOT Tester position are Monday to Friday, 8:30am - 5:00pm with 1 in 3 Saturdays, 8:30am - 1:00pm.

MOT Testers play a huge role in our Client’s company and they play a huge role in keeping our roads safe!

Responsibilities and Requirements of the MOT Tester position:

- Hold a valid MOT Tester Licence
- Have previous working experience within an MOT Tester role
- A Full UK Driving Licence
- The ability to communicate with customers effectively
- A sound Mechanical knowledge
- Carrying out MOT Failure rectification work as and when required
- Ensuring VOSA standards are met at all times

If you are interested in hearing more, or wish to apply for this MOT Tester Job please send your CV to Tom Thacker quoting the job reference number.

Perfect Placement are the UK’s Leading Automotive Recruitment Agency so if you are looking for a MOT Tester Job get in touch today.

For the best Automotive MOT Tester and MOT Testing jobs be sure to contact our team.

© Perfect Placement UK Ltd – See our website for details

Call Quality Assurance Lead

Salary: Up to £30,000 Depending on experience

FT- 35 hours
Hybrid (Ashford or Crawley site depending on your location)

Our STG Operations team is seeking a QA lead, to be responsible for monitoring all customer journey channels, so that we can assess and record the experience we are providing on a case-by-case basis. Whilst ensuring clear, honest feedback is available for our colleagues in the contact center.

Our Ideal candidate will drive call quality within Operations by monitoring a volume of calls, emails and processed bookings, scoring both the soft skills displayed during the conversation but also the accuracy of the output in Tigerbay.

The QA Lead will work regularly with Regional Managers, Operations Managers and Business Trainers, to ensure that stakeholders are aligned in our pursuit of customer excellence.

Package Description

Everyday our colleagues deliver exceptional experiences to our customers. We believe exceptional work deserves even more exceptional rewards, that's why we have put together an amazing benefits package.

• 25 days holiday + bank holidays
• Option to purchase additional leave up to 5 extra days
• Pension scheme matched up to 10%
• Life assurance policy on joining us
• Wellbeing programme
• Colleague discounts including family discounts on cruises and holidays!
• Range of reductions and offers from leading retailers, travel groups and entertainment companies
• Enhanced maternity and paternity leave
• Grandparents leave
• Company performance related annual bonus - Up to 5%
• Income protection
• Access to Saga Academy, our bespoke learning platform

Main Responsibilities

As our QA Lead, you will be accountable for the following tasks:

• Identification and monitoring of a set volume of calls per Operational staff member in a reporting period.

• Providing an assessment score with supporting commentary – Collating scores in a database and distributing regular reports

• Calibrating the monitoring scores provided by our Regional and Ops Managers. (Ensuring consistency)

• Completing highly confidential investigations and writing summary reports

• Identification and distribution of calls for Senior Leadership to listen to

• Having a strong knowledge of processes and products to ensure you take ownership when monitoring calls and avoid unnecessary escalation

• Operating in a ‘continuous improvement’ culture, working with other leaders through Ops and L&D to not just provide scores but help improve performance

• Proactively reporting any pertinent information through line management

• Recording the source reason/purpose for the call from the customer viewpoint, to help drive overall improvement in service

The Ideal Candidate

• Able to articulate ideas clearly and effectively through both spoken and written channels.
• Meticulous in handling tasks, ensuring accuracy and precision.
• Ability to interpret data to recognise call trends and take action.
• Highly vigilant and inquisitive, able to identify and act upon potential risk items without support or guidance.
• Dependable and discreet, able to be entrusted with sensitive information.
• Skilled in organising and managing administrative processes efficiently.
• Capable of maintaining productivity and quality even in fast-paced environments.
• A desire to investigate and enquire where others may not, the ability to identify and follow through on gut instinct.
• Experienced in Report Writing and being accountable for regular submission of data and commentary.
• Strong capability with Excel and PowerPoint.
• Experienced using call recording platforms and an understanding of how to best identify and select calls.
• Experience in Customer Service or Contact Centre environments.
• Proven ability to work toward and surpass performance goals.
• Familiarity with travel industry practices, trends, and customer expectations is preferred.
• Experienced in PowerBI and/or Zoho Analytics is beneficial but not required.

About The Company

Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.

At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.

We’re passionate about diversity, equity, and inclusion. Championing diversity is important to us, and diverse teams really are the best ones. We’re dedicated to creating a culture where every colleague feels like they belong. So that at Saga, more than anywhere else, you can be your best, be yourself and make a difference.

Fair consideration is given to all applicants, including those with disabilities and those over who are over the age of 50. As champions of age inclusivity and signatories of the Age-Friendly Employer Pledge, we are proud of our multigenerational teams. We are also an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.

​Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.

#LI-Remote

Quality Assurance Engineer (12 Month FTC)

Salary £23,000 – 27,000 dependent on experience

Ashford Hybrid

The Quality Assurance team play an integral role in our Insurance business ensuring an ever-improving experience for both our colleagues and customers.

As a QA Engineer you will be responsible for estimating, designing and executing test case scenarios to meet acceptance criteria and business needs. There will be a level of scripting, and executing automation test scripts as well as demonstrating the benefits of extended and expanded use of automated tools, allowing effective, efficient, and quality testing that delivers savings against manual testing. You will be play a lead role in all aspects of manual and automated testing within the scrum delivery teams ensuring high levels of quality and assurance.We offer total flexibility over where you work you choose a place that you feel most comfortable and productive, either from home or in one of our hubs in London, Ashford or Sandwich.

Package Description

Everyday our colleagues deliver exceptional experiences to our customers. We believe exceptional work deserves even more exceptional rewards, that's why we have put together an amazing benefits package for all colleagues.

We offer total flexibility over where you work you choose a place that you feel most comfortable and productive, either from home or in one of our hubs in London, Ashford or Sandwich.

BENEFITS AVAILABLE TO ALL COLLEAGUES:

• Our working week is 35 hours per week, these can be worked flexibly to suit your working style
• 25 days holiday + bank holidays
• Option to purchase additional leave up to 5 extra days
• Pension scheme matched up to 10%
• Life assurance policy on joining us
• Wellbeing programme
• Colleague discounts including family discounts on cruises and holidays
• Range of reductions and offers from leading retailers, travel groups and entertainment companies
• Enhanced maternity and paternity leave
• Grandparents leave
• Company performance related annual bonus - Up to 5%
• Income protection
• Access to Saga Academy, our bespoke learning platform

Main Responsibilities

As QA Engineer you will be responsible for contributing to world class testing and assurance capability in support of our key business systems and services.

Your accountabilities will include;

• Constant communication with Scrum Coordinator, test, and development teams to develop a strong understanding of the changes, testing objectives, and progress.
• Contribute to sprint planning sessions and challenge acceptance criteria specifications where appropriate.
• Generate and maintain scripts to perform automated testing cycles that fulfil business requirements.
• Identify known defects and include scenarios in test scripts to reduce risk of these.
• Document, track and escalate defects in development packages as appropriate.

The Ideal Candidate

As one of our QA Engineers, you will need to be naturally curious and passionate about driving change from a customer-centric point of view.

Having a good knowledge of HTML, and Xpaths, as well as scripting and coding, would be an advantage.

Other skills and experience required include:

• Ability to work in a methodical manner
• Ability to investigate and fix causes of script failure
• Keen attention to detail and driven by quality
• Able to multitask
• Driven by quality
• Effective communication skills and ability to develop collaborative relationships
• Ability to suggest improvements in automation techniques and find ways to improve on efficiency
• Excellent verbal and written communication skills

About The Company

Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.

At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.

We’re passionate about diversity, equity, and inclusion. Championing diversity is important to us, and diverse teams really are the best ones. We’re dedicated to creating a culture where every colleague feels like they belong. So that at Saga, more than anywhere else, you can be your best, be yourself and make a difference.

Fair consideration is given to all applicants, including those with disabilities and those over who are over the age of 50. As champions of age inclusivity and signatories of the Age-Friendly Employer Pledge, we are proud of our multigenerational teams. We are also an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.

​Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.

#LI-VL1

QA Lead

Salary: Up to £30,000 Depending on experience

FT- 35 hours
Hybrid (Ashford or Crawley site depending on your location)

Our STG Operations team is seeking a QA lead, to be responsible for monitoring all customer journey channels, so that we can assess and record the experience we are providing on a case-by-case basis. Whilst ensuring clear, honest feedback is available for our colleagues in the contact center.

Our Ideal candidate will drive call quality within Operations by monitoring a volume of calls, emails and processed bookings, scoring both the soft skills displayed during the conversation but also the accuracy of the output in Tigerbay.

The QA Lead will work regularly with Regional Managers, Operations Managers and Business Trainers, to ensure that stakeholders are aligned in our pursuit of customer excellence.

Package Description

Everyday our colleagues deliver exceptional experiences to our customers. We believe exceptional work deserves even more exceptional rewards, that's why we have put together an amazing benefits package.

• 25 days holiday + bank holidays
• Option to purchase additional leave up to 5 extra days
• Pension scheme matched up to 10%
• Life assurance policy on joining us
• Wellbeing programme
• Colleague discounts including family discounts on cruises and holidays!
• Range of reductions and offers from leading retailers, travel groups and entertainment companies
• Enhanced maternity and paternity leave
• Grandparents leave
• Company performance related annual bonus - Up to 5%
• Income protection
• Access to Saga Academy, our bespoke learning platform

Main Responsibilities

As our QA Lead, you will be accountable for the following tasks:

• Identification and monitoring of a set volume of calls per Operational staff member in a reporting period.

• Providing an assessment score with supporting commentary – Collating scores in a database and distributing regular reports

• Calibrating the monitoring scores provided by our Regional and Ops Managers. (Ensuring consistency)

• Completing highly confidential investigations and writing summary reports

• Identification and distribution of calls for Senior Leadership to listen to

• Having a strong knowledge of processes and products to ensure you take ownership when monitoring calls and avoid unnecessary escalation

• Operating in a ‘continuous improvement’ culture, working with other leaders through Ops and L&D to not just provide scores but help improve performance

• Proactively reporting any pertinent information through line management

• Recording the source reason/purpose for the call from the customer viewpoint, to help drive overall improvement in service

The Ideal Candidate

• Able to articulate ideas clearly and effectively through both spoken and written channels.
• Meticulous in handling tasks, ensuring accuracy and precision.
• Ability to interpret data to recognise call trends and take action.
• Highly vigilant and inquisitive, able to identify and act upon potential risk items without support or guidance.
• Dependable and discreet, able to be entrusted with sensitive information.
• Skilled in organising and managing administrative processes efficiently.
• Capable of maintaining productivity and quality even in fast-paced environments.
• A desire to investigate and enquire where others may not, the ability to identify and follow through on gut instinct.
• Experienced in Report Writing and being accountable for regular submission of data and commentary.
• Strong capability with Excel and PowerPoint.
• Experienced using call recording platforms and an understanding of how to best identify and select calls.
• Experience in Customer Service or Contact Centre environments.
• Proven ability to work toward and surpass performance goals.
• Familiarity with travel industry practices, trends, and customer expectations is preferred.
• Experienced in PowerBI and/or Zoho Analytics is beneficial but not required.

About The Company

Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.

At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.

We’re passionate about diversity, equity, and inclusion. Championing diversity is important to us, and diverse teams really are the best ones. We’re dedicated to creating a culture where every colleague feels like they belong. So that at Saga, more than anywhere else, you can be your best, be yourself and make a difference.

Fair consideration is given to all applicants, including those with disabilities and those over who are over the age of 50. As champions of age inclusivity and signatories of the Age-Friendly Employer Pledge, we are proud of our multigenerational teams. We are also an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.

​Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.

#LI-Remote

Are you an engineer with a passion for making a difference? If you've dreamed of working as a Construction Assurance Engineer at Thames Water, this is your chance! Join our dynamic Capital Delivery Construction Assurance and Asset Integration teams, where your skills will be valued, honed, and developed. In this exciting role, you'll play a vital part in ensuring the safe and timely delivery of essential assets that impact our communities.
Your work will directly contribute to the betterment of society. You'll collaborate with experienced construction assurance engineers eager to mentor and guide you on your journey towards success. Don’t just take a job—embark on a rewarding career with us and help shape a sustainable future. Let’s build a better tomorrow together.
What you’ll be doing as a Construction Assurance Engineer

- Supporting essential design and delivery reviews, identifying risks and issues, and working with stakeholders to resolve them.
- Focused on the construction phase of projects, assessing and reporting project progress, acting to rectify matters, and taking the lead on the escalation process if necessary. Also, ensuring all non-conformance is identified and rectified.
- Ensure all commissioning activities, including takeover testing, are defined in the commissioning plan, satisfactorily completed, and recorded.
- Managing the identification and resolution of snags, and after Takeover, liaising with Operators and contractors to manage the defects, aftercare process, and performance testing.
- Monitoring, agreeing, and approving Take Over tests with the project team.
- Ensuring that required project documentation meets our specifications and approving information for taking over.
- Working as an active member of one or more project teams with one or more of our contractors.

Hybrid– Maple Lodge Sewage Treatment Works.
36 hours a week, Monday to Friday. This role will require you to be in the office and on-site 3-4 days a week.

What you should bring to the role

- Have a background within an engineering environment or an Engineering Degree or HNC.
- Have a significant Health and safety qualification National Examination Board in Occupational Safety or Institution of Occupational Safety and Health or Construction Certificate, hold a Site Management Safety certificate, or be willing to gain one.
- Be driven, resilient, and tenacious under pressure, wanting to deliver projects on time, cost, and quality.
- Excellent communication and stakeholder management skills to interact with our stakeholders and contractors.
- Foster a positive Health and safety culture within the team and contractors, ensuring we assert all environmental and Health and safety statutory obligations.

What’s in it for you?

This is a fantastic opportunity to join a growing, highly engaged team that is involved with the construction of various projects within Thames Water. You’ll be at the forefront of the modernisation of Thames Water Assets and modern engineering.

- Competitive salary from £40,000 to £48,000 per annum.
- Car Allowance.
- 26 days holiday per year increasing to 30 with the length of service (plus bank holidays).
- Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution.
- Personal Medical Assessments – Open to all once a year.
- Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.

Who are we?

At Thames Water, our purpose is crystal clear - to deliver life’s essential service so our customers, communities and planet can thrive.

Water is life’s great leveller. Every living thing needs it, every single day. From people to plants, birds to bees, farms to factories, we all need it to thrive, and we’re committed to taking care of it for us all.

But keeping water flowing is becoming harder. From scorching summers to wetter winters, extreme weather affects everything from our pipes to our local rivers. We need to keep millions more kettles boiling, public services operating, washing machines spinning, showers running and more, so every drop is more precious than ever. Are
you ready to play your part?

Working at Thames Water

At Thames Water, we recognise that people are at the heart of our business. To help us succeed in providing life's essential service, we need a range of skills and capabilities, representative of society throughout our business.

We seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge. We understand the importance of appreciating and harnessing the unique skills, experiences, backgrounds, and differences that each individual brings.

Our over-arching diversity and inclusion aim is to ensure Thames Water is a diverse and inclusive great place to work. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process.

Find out more about working at Thames Water.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.

Proud member of the Disability Confident employer scheme

HRGO Recruitment are currently recruiting for a Quality Controller for their client based in the outskirts of Ashford.

This is a Permanent Opportunity.

Salary:

£30,000 - £32,000

Hours:

5 days a week

0800 - 1700

To assist the Technical Manager in maintaining food safety, quality and hygiene practices.

Summary of the role:

• Completion of technical information for internal and external reports
• Collect and prepare samples to sent for testing
• Provide site technical team with information about adherence to compliance against required standards
• Complete Audits
• To Identify and communicate any deviations from the standards using audit and inspection of premises, practices, processes, raw materials and finished products against specified standard.
• Conduct daily taste panels, record results and publish the results to wider teams

The Ideal Candidate:

• Minimum of Food Safety Level 3 and HACCP Level 2 Training
• Minimum of 3 years experience within the Food Manufacturing Industry
• Ability to work on own initiative but also a team
• Flexible and Reliable

They are looking for someone to start immediately, so please apply today!

HRGO Recruitment, Ashford Branch

As a Construction Assurance Engineer at Thames Water, join our Capital Delivery Construction Assurance and Asset Integration teams to oversee the safe and timely delivery of assets. Your role spans the project lifecycle, from design to post-takeover, ensuring quality, cost-efficiency, and compliance. Make an impact with us!

What you’ll be doing as a Construction Assurance Engineer

- Supporting essential design and delivery reviews, identifying risks and issues, and working with stakeholders to resolve them.
- Focused on the construction phase of projects, assessing and reporting project progress, acting to rectify matters, and taking the lead on the escalation process if necessary. Also, ensuring all non-conformance is identified and rectified.
- Ensuring all commissioning activities, including takeover testing, are defined in the commissioning plan and are satisfactorily completed and recorded.
- Managing identification and resolution of snags and after Take Over liaising with Operators and contractors to manage the defects and aftercare process’ and performance testing.
- Monitoring, agreeing, and approving Take Over tests with the project team.
- Ensuring that required project documentation meets our specifications and approving information for taking over.
- Working as an active member of one or more project teams with one or more of our contractors.

Hybrid– Maple Lodge Sewage Treatment Works
36 hours a week, Monday to Friday. This role will require you to be in the office and on-site 3-4 days a week

What you should bring to the role

- Have an HNC or above in Civil engineering subject or background in a similar role.
- Have a significant Health and safety qualification National Examination Board in Occupational Safety or Institution of Occupational Safety and Health or Construction Certificate, hold a Site Management Safety certificate, or be willing to gain one.
- Be driven, resilient, and tenacious under pressure, wanting to deliver projects on time, cost, and quality.
- Excellent communication and stakeholder management skills to interact with our stakeholders and contractors.
- Foster a positive Health and safety culture within the team and contractors, ensuring we assert all environmental and Health and safety statutory obligations.

What’s in it for you?
This is a fantastic opportunity to join a growing, highly engaged team that is involved with the construction of various projects within Thames Water. You’ll be at the forefront of the modernisation of Thames Water Assets and modern engineering.

- Competitive salary from £40,000 to £55,000 per annum.
- 26 days holiday per year increasing to 30 with the length of service (plus bank holidays).
- Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution.
- Personal Medical Assessments – Open to all once a year.
- Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.

Who are we?
At Thames Water, our purpose is crystal clear - to deliver life’s essential service so our customers, communities and planet can thrive.

Water is life’s great leveller. Every living thing needs it, every single day. From people to plants, birds to bees, farms to factories, we all need it to thrive, and we’re committed to taking care of it for us all.

But keeping water flowing is becoming harder. From scorching summers to wetter winters, extreme weather affects everything from our pipes to our local rivers. We need to keep millions more kettles boiling, public services operating, washing machines spinning, showers running and more, so every drop is more precious than ever. Are you ready to play your part?

Working at Thames Water
At Thames Water, we recognise that people are at the heart of our business. To help us succeed in providing life's essential service, we need a range of skills and capabilities, representative of society throughout our business.

We seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge. We understand the importance of appreciating and harnessing the unique skills, experiences, backgrounds, and differences that each individual brings.

Our over-arching diversity and inclusion aim is to ensure Thames Water is a diverse and inclusive great place to work. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process.

Find out more about working at Thames Water.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.

Proud member of the Disability Confident employer scheme

Exciting opportunity alert! Join our team at Thames Water. We seek a talented individual to join our small Integrated Management System (IMS) team. As a key member, you will play a vital role in developing, maintaining, and enhancing our management systems to ensure compliance with legal and regulatory standards
If you are passionate about ensuring operational excellence, compliance, and continuous improvement, this role is perfect for you! Please apply now to join our dynamic team at Thames Water and contribute to our sustainability and regulatory compliance commitment.

What you’ll be doing as a Quality and Environmental Lead

- Maintain the external certification of the company management systems.
- Review and support the development of documented business processes and procedures to ensure compliance with regulations and environmental permit requirements and achieve business plans and regulatory targets.
- Work with key internal colleagues to identify enhanced integration and improvement areas and ensure compliance with existing processes, procedures, and permit requirements.
- Provide a lead role in internal audits, including developing the internal audit programme, undertaking internal audits and reporting.
- Provide a lead role in external audits, including engagement with the external auditor, coordination and briefing of internal stakeholders for audit interviews and site visits and management of non-conformities.
- Help drive the company to learn from its non-conformances and embed that learning to prevent reoccurrence.
- Manage and maintain the management system and action-tracking databases.
- Help run the annual management review meeting.
- Provide specialist advice on management systems and deliver awareness training.
- Support the preparation of ad-hoc regulatory responses relating to the Management System.

Hybrid– Clearwater Court, Reading – you will be required to be in the office or on-site two days a week and as the business requires you to
36 hours a week, Monday through Friday.
It would benefit the successful candidate to have transport access and a driving licence for this role.

What you should bring to the role

- Knowledge of management systems and relevant ISO Standards in the utilities industry
- Working background in scoping and delivering internal audits
- Knowledge of coordinating and leading external ISO audits
- Ability to develop and maintain effective relationships with internal colleagues, managers, senior leaders, and external stakeholders.
- Be a leader and support the embedding of change, able to influence and drive the right culture and behaviours regardless of seniority or rank.
- Background in document/report writing skills.
- Confident in designing, improving and implementing processes and standards

What’s in it for you?

- Competitive salary from £45,000 to £58,000 per annum
- 26 days holiday per year increasing to 30 with the length of service (Plus bank holidays)
- Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution
- Personal Medical Assessments – Open to all once a year
- Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.

Who are we?
At Thames Water, our purpose is crystal clear - to deliver life’s essential service so our customers, communities and planet can thrive.

Water is life’s great leveller. Every living thing needs it, every single day. From people to plants, birds to bees, farms to factories, we all need it to thrive, and we’re committed to taking care of it for us all.

But keeping water flowing is becoming harder. From scorching summers to wetter winters, extreme weather affects everything from our pipes to our local rivers. We need to keep millions more kettles boiling, public services operating, washing machines spinning, showers running and more, so every drop is more precious than ever. Are you ready to play your part?

Working at Thames Water
At Thames Water we recognise that people are at the heart of our business. To help us succeed in providing life's essential service, we need a range of skills and capabilities, representative of society throughout our business.

We seek to attract and retain a cultural mix of people who can offer different but complimentary attitudes, values, talents, and knowledge. We understand the importance of appreciating and harnessing the unique skills, experiences, background, and differences that each individual brings.

Our over-arching diversity and inclusion aim is to ensure Thames Water is a diverse and inclusive great place to work. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process.

Find out more about working at Thames Water.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.

Proud member of the Disability Confident employer scheme

Vehicle Technician / MOT Tester

- Independent Family-Run Service Centre
- Salary: £35,000 - £44,000 basic DOE plus £6,000 - £12,000 bonus + overtime = Up to £60,000 per year
- Hours: Monday to Friday + Saturdays on a rota at time and a half

An exciting opportunity has become available for an Automotive Vehicle Technician / MOT Tester within a personable and rapidly growing family-run Service Centre located in Epsom.

Our Automotive Client has a need for a Vehicle Technician or Car Mechanic who is motivated and able to work to their own initiative. The ideal Motor Trade Vehicle Technician will be fully qualified and experienced within the role.

Typical Duties as a Vehicle Technician / MOT Tester include but are not limited to:

- Carrying out Servicing and Repairs to a variety of Cars
- MOT Testing
- Performing Diagnostic Testing to identify vehicle Faults.
- Ensuring that paperwork is completed to the highest of standards

Vehicle Technician / MOT Tester Requirements

- A Fully Qualified Vehicle Technician to NVQ Level 3 or equivalent
- A Current and Valid UK Driving Licence
- Dedicated and committed approach.
- Your job as a Vehicle Technician will be your passion and you will enjoy all aspects of your work.
- Your own Vehicle Technician tools.

The salary of this Vehicle Technician / MOT Tester role is up to £60,000.

To apply for this Vehicle Technician / MOT Tester position, please forward your CV to Sam Enderby quoting the job reference number or call our office for a chat about this position.

Perfect Placement are the UK’s Leading Automotive Recruitment Agency so if you are looking for a New Vehicle Technician, Car Mechanic, Garage Mechanic, Car Technician or Technical Roles within the Motor Trade be sure to contact us today.

© Perfect Placement UK Ltd – See our website for details

About The Company
Childrens Quality Assurance Manager
Reporting To: Group Quality Assurance & Inspection Manager

Location: National
At Salutem, we believe everyone should have the opportunity to live a healthy, active and fulfilling life, regardless of their background or disability. The aim of our services is to provide safe and stimulating environments for adults and young people that allows choice and control towards independence.
To ensure the highest standards of quality in the provision of care and support for adults and young people, the Quality Manager will oversee the implementation of quality assurance processes, ensure compliance with relevant regulations, and lead initiatives for continuous improvement in service delivery.
To work alongside the Interim Group Quality Assurance and Inspection Manager, in providing robust monitoring and governance systems in ensuring that Salutem locations comply as a minimum to quality performance key indicators and exceed regulatory requirements and support identified locations on a journey towards Outstanding.

- Ensuring there is a consistent approach to best practice in the provision of identified outcomes and as a minimum ensuring all locations are ‘inspection ready’.
- Ensure compliance with local, national, and international regulations and standards, such as those set by the Care Quality Commission (CQC) or equivalent bodies.
- Conduct regular audits, assessments, and inspections of locations, identifying areas for improvement and ensuring corrective actions are taken.
- To drive and ensure quality initiatives and improvements at a national and regional levels to assist locations to achieve outstanding and excellence in performance outcomes.
- Monitor the quality of care provided, conducting regular observations and audits to ensure compliance with standards and to identify training needs.
- To provide support and information to senior and registered managers to enable effective responses to regulatory reports.
- To develop and maintain effective working relationships with external local compliance managers and inspectors that ensures effective and regular communication.
- To work closely with the shared service teams to ensure a consistent and robust approach to achieving best practice.
- To undertake quality assurance assessments and inspections in line with the Salutem Assessment Framework.
- Monitor incidents, complaints, and safeguarding concerns, ensuring they are investigated promptly and effectively.
- To keep abreast of landscape regulatory (CQC, Ofsted, CIW and Estyn) changes working collaboratively with colleagues to meet maintain compliance.

Location: National remit for all divisions
Hours: 40 hours a week

About The Role
Work Alongside the Interim Group Quality Assurance and Inspection Manager, set quality improvement objectives and recommendations for the company that are bench marked against all legal frameworks and external and internal accepted standards, research and good practice and track and report this progress against clear targets. Undertaking internal regulatory compliance inspections in agreement with the Interim Group Quality Assurance and Inspection Manager and ensure that annual program of inspections is achieved and that responses to significant events or locations that have characteristics of under performing are inspected and supported.

- Promote and implement person-centered planning, ensuring that care plans are tailored to the individual needs, preferences, and aspirations of individuals we support.
- Monitor the effectiveness of person-centered plans, making adjustments as necessary to improve outcomes for individuals we support.
- Provide day-to-day leadership and guidance to staff, ensuring that they deliver high-quality, person-centered care.
- Role model best practices in care delivery, demonstrating effective techniques and approaches in working with individuals we support.
- Support staff in developing their practice, providing coaching, feedback, and mentoring to enhance their skills and confidence.
- Ensure that accurate and timely collection of meaningful quality data and reports are provided to the group leadership teams to ensure that an understanding of benchmarks of standards and regulations are present in services.
- Ensure that staff are up-to-date with the latest developments in care standards, regulations, and effective practices.
- Develop, implement and monitor relevant and appropriate action plans in relation to non-compliance and/or poor performance.
- To provide thematic reports to Interim Group Quality Assurance and Inspection Manager of internal and external compliance reviews including lessons learnt.
- Contribute to policy development to ensure that company policy is relevant to current regulatory requirements.
- Ensure that any issues or concerns of compliance, standards of care and legislative regulations are identified, understood and planned and in partnership with Interim Group Quality Assurance and Inspection Manager and shared services, implement change where this is required, to a level that meets the outstanding outcomes.
- Working with the Interim Group Quality Assurance and Inspection Manager to lead on specific projects to ensure that appropriate location development strategies are in place to support the varying complexities of People who use services, incorporating industry best practice and to be a leader in their respective field.
- Develop manage and maintain strong working relationships with both internal and external stakeholders in regard to Compliance and Quality concerns.
- Be an ambassador for the group on quality, communicating key initiatives and driving the message of the importance of quality across all sites within the Salutem.
- To ensure appropriate quality has continuous improvement in practice leadership in all areas for the people who Salutem support.
- Exercise strong leadership in a style and manner consistent with the company’s values, ensuring the ever-changing needs of Salutem are communicated and represented.
- Maintain accurate and up-to-date records of quality assurance activities, audits, assessments, and action plan.
- Develop and promote an open and fair culture to ensure that Quality concerns are managed appropriately, focusing on corrective action and lessons learnt.
- Secure effective engagement with senior managers, departmental leads, Regional Directors and Registered Managers to encourage cross professional collaboration to enable locations to achieve outstanding and excellence in performance outcomes.
- Identifying areas of service improvement inline Salutem service improvement process.

Regulatory Compliance

- Implement appropriate methods to monitor compliance against UK wide regulation through the use of regular internal compliance inspections.
- Proactively assist Registered Managers and staff, when necessary, in the successful execution of regulatory inspections.
- Ensure that there is a robust system for managing and having oversight on notifications to the regulator and to communicate these to senior managers where this creates an organisational risk.
- Develop sound systems to ensure that all regulatory evidence is effectively collated and updated and accessible at location level.
- Provide assistance and direction to Registered Managers when responding to compliance reports and developing action plans as required with clear timeframes embedded within the action plans.
- Undertake internal regulatory compliance inspections as per an annual program and in response to significant events.
- Working with the Interim Group Quality Assurance and Inspection Manager develop and implement appropriate professional standards and monitor adherence to policies and procedures at all levels within the group to ensure continued compliance.
- Ensure that excellence in communication and engagement of staff, individuals we support, and stakeholders is at the center of everything we do.
- To support and contribute to the development of the quality strategy.
- To support and contribute to the development of the annual quality assurance and regulatory report.

Our Values

- We are Supportive by promoting opportunities for everyone so they can reach their full potential
- We are very Ambitious to provide the best possible outcomes for the people who use our services
- We are Loyal because we put the people that we support and our staff at the center of everything we do, and we deliver on our promises. We also are committed to ensuring that our services are meeting the needs of all stakeholders.
- We are Unique because we are ambitious and innovative about the diversity of the services that we provide without compromising quality
- We are Transparent by being open, honest and fostering a culture of mutual respect. We promote a culture where we learn by our experiences, and we are committed to doing things better and setting the highest standards in what we do.
- We are Engaging because we work in partnership with the people that we support, our staff and all our stakeholders
- We encourage everyone to experience a Meaningful life by being aspirational and by offering opportunities

Personal Skills and attributes

- Demonstrates awareness, diplomacy, sensitivity and empathy with the issues of vulnerability, disability and independence.
- Demonstrates the ability to plan and manage the workload required to meet the compliance aspects of the organisation.
- Demonstrates excellent written and verbal communication skills.
- Shows the ability to be flexible, respond positively to change, and work effectively under pressure and deal with conflicting priorities.
- Provides evidence of effective IT skills.
- Has a proven, extensive experience of working in a social care, training, or health setting.
- Demonstrates a commitment to ongoing personal development.
- This is an outline of the post holder’s key duties and responsibilities. It is not intended as an exhaustive list and may change according to service needs, following discussion with the post holder.


Essential Core Competencies

- Degree level educated in health or social care related area is desirable.
- Minimum 5 years health/Social care experience.
- Experienced of UK healthcare regulation and full understanding of the principles of regulation and compliance.
- Clinical audit and effectiveness experience.
- Experience in delivering change within an organisation.
- Experience of responding to compliance shortfalls in a systematic way.
- Experience in communicating at a range of levels within an organisation.
- Experience of planning and delivering training.
- Experience of Policy development and implementation.
- Experience of working with individuals supported to improve service delivery and experience.
- Proven track record of developing effective partnerships and joint working both internally and externally with outcomes that benefit people we support and builds the reputation of Salutem as a leader in excellence.
- Demonstrable knowledge of how to create and maintain a competent management information system including the care management systems.
- Demonstrable knowledge of the statutory, regulatory, and legislative framework applicable together with the key operational issues relevant to the specific post.
- Capacity to work under pressure, meet competing deadlines and organisational priorities with the ability and willingness to empower others through effective delegation.
- Experience of or demonstrable ability to provide high quality, management information reports for senior colleagues.
- Specific role-based competencies
- Proven track record in leading the development, impact measurement and evaluation of policy and procedure development and its dissemination.
- Demonstrable experience in the development, delivery and evaluation of inspections and their outcomes.
- Awareness of or experience of working within a Quality Assurance environment.
- Demonstrable commitment to and experience of welcoming diversity/diverse ways of working and co-production as standard practice.
- Demonstrable commitment to contributing to the embedded learning culture of the Quality Team.


Personal Qualities

- Supporting Salutem: Leads by example and represents Salutem positively and accurately.
- Taking responsibility: Takes responsibility for, maintaining a no blame culture while ensuring people are accountable and can learn from their mistakes.
- Solving problems: Anticipates risks and works across teams to deal with and find resolutions.
- Valuing People we support: Ensures that teams consistently deliver quantifiably excellent customer service.
- Working as part of a team: Builds and maintains performance by coaching, mentoring, developing and managing effectively.
- Travel and residence.
- Regular business trips will be required throughout England and Wales and potentially elsewhere that may require overnight stays or longer as business needs dictate.

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.




Serco: AASC Contract
Permanent, Full time
Home Based with travel
£35,000
- £40,000 pa + Excellent Corporate Benefits Package
Here at Serco, we are looking for an experienced Data Quality Manager to join our team at the Asylum Accommodation and Support Services Contract. AASC offers a range of improvements, with particular focus on assisting individuals through the asylum system.

The Analytics and Performance team is a new function within the AASC contract. The department will be responsible for producing accurate, current, and insightful Management information to provide all contractual, external and internal functional, performance and insight reporting and the assurance of data quality. The team is also responsible for optimising service performance, driving adoption, effective business change, and ultimately helping to develop a data-driven organisation.

The key reason for the role is to support the Head of Data Analytics & Strategic Performance to ensure quality of data and data integrity across all systems and processes. You will work with Serco group IT and MI teams to understand business processes and requirements, identify constraints and opportunities, and recommend optimal solutions. This will include data quality management, design, data analysis, data reporting platforms, analytics platforms, knowledge management and reporting support services.


What you’ll need to do the job

You will have the required level of technical experience and ideally will have worked within the technology sector.
Excellent time management skills and ability to manage and deliver a variety of priority tasks, prioritising own workload to meet specific timescales without prompt
Experience in long-distance inter-departmental liaison and collaborative working
Finally, flexibility is required as you will be expected to travel across sites.
Experience Required


- DQM tools and techniques are essential
- Microsoft Power BI is essential
- Apian would be advantageous
- Facilitating and running BAT and UAT testing.
- Supporting business-led data governance and conducting successful data quality improvement initiatives
- Demonstrable experience in the establishment of good working relationships with business and functional stakeholders both internal and external
- Ability to identify risks and vulnerabilities within databases and MI reporting & managing correction of identified issues.
- Working in an Agile framework.
- Creating and managing Data Quality dashboard.


Important Note: CRB Clearance and/or Security Clearance at Baseline level (Serco Civil Government is exempt from the Rehabilitation of Offenders Act 1974 and all offers of employment are subject to security clearance checks and approval by the Home Office)

Why Serco:

A place you can make an impact
- The nature of our business means you will do interesting work that matters – delivering essential services that touch people’s lives.
A place you can count on
- Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You’ll be able to broaden your experience and apply your skills in new ways.
A place for you
- We are a motivated team who will encourage you and help you to succeed within a supportive and safe culture.
What we offer


- Pension – up to 6%
- Employee Assistance Programme
- Chance to contribute to innovation in the immigration sector
- A company passionate about diversity and inclusion
- Serco Benefits package
- discounts include cinema, merlin entertainment and online shopping, mobile phone plans and leisure centre memberships
- A safe and supportive culture


#aasccareers


Apply

Please click on the apply button to be taken to our careers website

Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates. We’re a proud holder of the Gold Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background.

Proud member of the Disability Confident employer scheme

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.




Serco: AASC Contract
Permanent, Full time
Home Based with travel
£35,000
- £40,000 pa + Excellent Corporate Benefits Package
Here at Serco, we are looking for an experienced Data Quality Manager to join our team at the Asylum Accommodation and Support Services Contract. AASC offers a range of improvements, with particular focus on assisting individuals through the asylum system.

The Analytics and Performance team is a new function within the AASC contract. The department will be responsible for producing accurate, current, and insightful Management information to provide all contractual, external and internal functional, performance and insight reporting and the assurance of data quality. The team is also responsible for optimising service performance, driving adoption, effective business change, and ultimately helping to develop a data-driven organisation.

The key reason for the role is to support the Head of Data Analytics & Strategic Performance to ensure quality of data and data integrity across all systems and processes. You will work with Serco group IT and MI teams to understand business processes and requirements, identify constraints and opportunities, and recommend optimal solutions. This will include data quality management, design, data analysis, data reporting platforms, analytics platforms, knowledge management and reporting support services.


What you’ll need to do the job

You will have the required level of technical experience and ideally will have worked within the technology sector.
Excellent time management skills and ability to manage and deliver a variety of priority tasks, prioritising own workload to meet specific timescales without prompt
Experience in long-distance inter-departmental liaison and collaborative working
Finally, flexibility is required as you will be expected to travel across sites.
Experience Required


- DQM tools and techniques are essential
- Microsoft Power BI is essential
- Apian would be advantageous
- Facilitating and running BAT and UAT testing.
- Supporting business-led data governance and conducting successful data quality improvement initiatives
- Demonstrable experience in the establishment of good working relationships with business and functional stakeholders both internal and external
- Ability to identify risks and vulnerabilities within databases and MI reporting & managing correction of identified issues.
- Working in an Agile framework.
- Creating and managing Data Quality dashboard.


Important Note: CRB Clearance and/or Security Clearance at Baseline level (Serco Civil Government is exempt from the Rehabilitation of Offenders Act 1974 and all offers of employment are subject to security clearance checks and approval by the Home Office)

Why Serco:

A place you can make an impact
- The nature of our business means you will do interesting work that matters – delivering essential services that touch people’s lives.
A place you can count on
- Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You’ll be able to broaden your experience and apply your skills in new ways.
A place for you
- We are a motivated team who will encourage you and help you to succeed within a supportive and safe culture.
What we offer


- Pension – up to 6%
- Employee Assistance Programme
- Chance to contribute to innovation in the immigration sector
- A company passionate about diversity and inclusion
- Serco Benefits package
- discounts include cinema, merlin entertainment and online shopping, mobile phone plans and leisure centre memberships
- A safe and supportive culture


#aasccareers


Apply

Please click on the apply button to be taken to our careers website

Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates. We’re a proud holder of the Gold Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background.

Proud member of the Disability Confident employer scheme

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.




Serco: AASC Contract
Permanent, Full time
Home Based with travel
£35,000
- £40,000 pa + Excellent Corporate Benefits Package
Here at Serco, we are looking for an experienced Data Quality Manager to join our team at the Asylum Accommodation and Support Services Contract. AASC offers a range of improvements, with particular focus on assisting individuals through the asylum system.

The Analytics and Performance team is a new function within the AASC contract. The department will be responsible for producing accurate, current, and insightful Management information to provide all contractual, external and internal functional, performance and insight reporting and the assurance of data quality. The team is also responsible for optimising service performance, driving adoption, effective business change, and ultimately helping to develop a data-driven organisation.

The key reason for the role is to support the Head of Data Analytics & Strategic Performance to ensure quality of data and data integrity across all systems and processes. You will work with Serco group IT and MI teams to understand business processes and requirements, identify constraints and opportunities, and recommend optimal solutions. This will include data quality management, design, data analysis, data reporting platforms, analytics platforms, knowledge management and reporting support services.


What you’ll need to do the job

You will have the required level of technical experience and ideally will have worked within the technology sector.
Excellent time management skills and ability to manage and deliver a variety of priority tasks, prioritising own workload to meet specific timescales without prompt
Experience in long-distance inter-departmental liaison and collaborative working
Finally, flexibility is required as you will be expected to travel across sites.
Experience Required


- DQM tools and techniques are essential
- Microsoft Power BI is essential
- Apian would be advantageous
- Facilitating and running BAT and UAT testing.
- Supporting business-led data governance and conducting successful data quality improvement initiatives
- Demonstrable experience in the establishment of good working relationships with business and functional stakeholders both internal and external
- Ability to identify risks and vulnerabilities within databases and MI reporting & managing correction of identified issues.
- Working in an Agile framework.
- Creating and managing Data Quality dashboard.


Important Note: CRB Clearance and/or Security Clearance at Baseline level (Serco Civil Government is exempt from the Rehabilitation of Offenders Act 1974 and all offers of employment are subject to security clearance checks and approval by the Home Office)

Why Serco:

A place you can make an impact
- The nature of our business means you will do interesting work that matters – delivering essential services that touch people’s lives.
A place you can count on
- Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You’ll be able to broaden your experience and apply your skills in new ways.
A place for you
- We are a motivated team who will encourage you and help you to succeed within a supportive and safe culture.
What we offer


- Pension – up to 6%
- Employee Assistance Programme
- Chance to contribute to innovation in the immigration sector
- A company passionate about diversity and inclusion
- Serco Benefits package
- discounts include cinema, merlin entertainment and online shopping, mobile phone plans and leisure centre memberships
- A safe and supportive culture


#aasccareers


Apply

Please click on the apply button to be taken to our careers website

Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates. We’re a proud holder of the Gold Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background.

Proud member of the Disability Confident employer scheme

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.




Serco: AASC Contract
Permanent, Full time
Home Based with travel
£35,000
- £40,000 pa + Excellent Corporate Benefits Package
Here at Serco, we are looking for an experienced Data Quality Manager to join our team at the Asylum Accommodation and Support Services Contract. AASC offers a range of improvements, with particular focus on assisting individuals through the asylum system.

The Analytics and Performance team is a new function within the AASC contract. The department will be responsible for producing accurate, current, and insightful Management information to provide all contractual, external and internal functional, performance and insight reporting and the assurance of data quality. The team is also responsible for optimising service performance, driving adoption, effective business change, and ultimately helping to develop a data-driven organisation.

The key reason for the role is to support the Head of Data Analytics & Strategic Performance to ensure quality of data and data integrity across all systems and processes. You will work with Serco group IT and MI teams to understand business processes and requirements, identify constraints and opportunities, and recommend optimal solutions. This will include data quality management, design, data analysis, data reporting platforms, analytics platforms, knowledge management and reporting support services.


What you’ll need to do the job

You will have the required level of technical experience and ideally will have worked within the technology sector.
Excellent time management skills and ability to manage and deliver a variety of priority tasks, prioritising own workload to meet specific timescales without prompt
Experience in long-distance inter-departmental liaison and collaborative working
Finally, flexibility is required as you will be expected to travel across sites.
Experience Required


- DQM tools and techniques are essential
- Microsoft Power BI is essential
- Apian would be advantageous
- Facilitating and running BAT and UAT testing.
- Supporting business-led data governance and conducting successful data quality improvement initiatives
- Demonstrable experience in the establishment of good working relationships with business and functional stakeholders both internal and external
- Ability to identify risks and vulnerabilities within databases and MI reporting & managing correction of identified issues.
- Working in an Agile framework.
- Creating and managing Data Quality dashboard.


Important Note: CRB Clearance and/or Security Clearance at Baseline level (Serco Civil Government is exempt from the Rehabilitation of Offenders Act 1974 and all offers of employment are subject to security clearance checks and approval by the Home Office)

Why Serco:

A place you can make an impact
- The nature of our business means you will do interesting work that matters – delivering essential services that touch people’s lives.
A place you can count on
- Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You’ll be able to broaden your experience and apply your skills in new ways.
A place for you
- We are a motivated team who will encourage you and help you to succeed within a supportive and safe culture.
What we offer


- Pension – up to 6%
- Employee Assistance Programme
- Chance to contribute to innovation in the immigration sector
- A company passionate about diversity and inclusion
- Serco Benefits package
- discounts include cinema, merlin entertainment and online shopping, mobile phone plans and leisure centre memberships
- A safe and supportive culture


#aasccareers


Apply

Please click on the apply button to be taken to our careers website

Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates. We’re a proud holder of the Gold Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background.

Proud member of the Disability Confident employer scheme

Your new company

My client's energy solutions tackle energy dilemmas head-on, facilitating the UK's shift to a low-carbon economy. Each of their projects provides essential power and services to the National Grid, as well as to industrial and commercial clients. Their expertise, technology, and adaptability are crucial for the UK to meet its ambitious net-zero targets.
Supported by a global investor in energy and infrastructure, they are the UK's largest owner and operator of flexible power plants, with 900MW currently operational and over 1GW in the early stages of development. To put this into perspective, they can already supply power for an hour to approximately 1.8 million homes, with an additional 2 million homes in the pipeline.

Your new role

Responsibilities:

• Responsible for ensuring environmental compliance is adhered to across the Company's portfolio of sites (including flexible power generation, BESS, wind and solar) sites
• Accountable for the management of statutory environmental permit requirements, such as but not limited to, emissions monitoring and reporting
• Responsible for the maintenance of UK-ETS permits and procedures, including annual verifications
• Ensuring all new sites in development or construction obtain statutory environmental permits in line with key project timescales
• Providing key input intothe portfolio carbon reporting procedures (ESOS, ISO 50001 etc.)
• Managing variations to existing environmental permits that may be required
• Maintaining and establishing long-term relationships with environmental regulators and third-party consultants
• Act as internal expert on environmental legislation and regulation and improve environmental awareness throughout the business
• Representing the business at workshops, industry forums and working groups as required
• Carrying out internal environmental auditing and host audits of our sites by the Regulators
• Responsibility for assessing new and changing environmental legislation and providing responses to key government consultations
• Be a key consultee at relevant design process meetings, attending and providing input at all stages of the design process and lifecycle of projects.
• Working closely with key internal stakeholders on all environmental matters
• Travel will be required as part of the role, therefore own transport is essential with occasional overnight stays if necessary
• Managing one direct report who will assist with the above responsibilities

What you need to succeed

• Degree in a relevant field
• Membership (or working towards) of a relevant professional body (i.e. IEMA, IES, IAQM etc.)
• Proven experience in environmental management and compliance practices
• Demonstrable experience in managing environmental permitting processes, preferably with MCP's and specified generators
• Demonstrable experience in analysing complex analytical environmental datasets
• Greenhouse gas calculation and reporting experience would be desirable
• Competent knowledge of the environmental permitting regulations (installation, Medium Combustion Plants (MCPD), Specified Generators and Flood Risk Activities)
• Competent with new and evolving environmental legislation and policy
• Good general knowledge of low carbon technologies and renewable energy technologies
• Managing multiple projects under tight time deadlines
• Self-motivated, with diligence, integrity, and ambition
• Excellent verbal and written communication skills
• Capable of understanding technical concepts and explain effectively to key stakeholders

What you'll get in return

• Competitive salary dependent on experience - Up to £70,000 for the perfect candidate
• Discretionary performance-based bonus - 20% annually
• 25 days' annual leave plus bank holidays
• Contributory Pension Scheme
• Life Insurance
• SimplyHealth health cashback plan
• Salary Sacrifice schemes including Cycle to Work, Childcare, Grocery, and Electric Vehicle leasing
• Access to free financial advisors
• Retail discounts
• 24/7 Private GP access
• Flexible working - home based if you wish
• Training and Development
• Salary sacrifice EV scheme
• Discounts on Lightwave RF smart home products
• Dog-friendly office

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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