Total 11 job vacancies by 00002 Citibank, N.A.

The Loan Doc & Proc Intmd AssocAyst is a developing professional role which integrates in-depth specialty knowledge with a solid understanding of industry standards and practices; demonstrates good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.

Responsibilities:

·         This role will manage preparing and reviewing loan documentation while providing support to a variety of tasks related to the loan process

·         Activities will include independently processing and closing loans within a complex loans operation environment

·         Integrates a solid understanding of industry and business standards and practices of loan documentation processes

·         Deals with most loan-related problems independently and has some latitude to resolve complex issues, where expertise is required to interpret against policies, guidelines or processes

·         Applies judgment when interpreting data, preparing reports, and presents findings to management

·         Makes resolution recommendations based on identified trends and facts

·         Designs and analyzes complex reports often related, but not limited to loan documentation processes to satisfy management requirements and support/control activities

·         Participates in and supports the implementation of projects and process improvement initiatives

·         Interprets data and makes recommendations for the launch of new products/ services and upgraded platforms that loan documentation/processing functions

·         Demonstrates a understanding of the loan documentation processes to identify policy gaps and formulate policies to support the streamlining of related work processes.

·         Minimizes risk to the bank through a solid understanding of procedural requirements - provides solutions to reduce errors, and to adhere to audit and control policies. Servers as a checker for systematic transactions as a last line of defense.

·         Timely escalation and resolution of all inquiries and issues related to loan documentation.

·         Applies a solid understanding of how the team and area integrate with others in accomplishing the objectives of the sub-unit

·         Provides informal guidance and/or on-the-job-training to new team members

·         Works closely with own team and internal stakeholders in order to meet client needs

·         Has direct interaction with external customers to disseminate or explain information

·         Individuals who are emerging as an expert in a specific skill set, business area or product but who remain focused primarily on daily execution

·         Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

·         2-5 years relevant experience

·         Can work well under pressure and multi-task with a sense of urgency

·         Proactive to escalate issues and drive change on process

·         Deliver results and able to meet tight deadlines

·         Ability to collaborate with team members within and outside of own team

Education:

·         Bachelor’s/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

Transaction Management will be responsible for supporting multiple aspects of the lending lifecycle including but not limited to loan closing and servicing coordination, facilitating complex client onboarding, data management, and quality control.  The team will be accountable and responsible for operational oversight of the closing and servicing of all loan transactions of the business division being supported to ensure all internal and external requirements are met.

Responsibilities:

• Contribute to the build and development team to support loan origination and lifecycle management which includes large complex syndicated and bilateral loans covering but not limited to corporate, commercial, real estate, structured lending and trade.
• Assist with the creation of processes, standards, procedures, controls, training, and implementation of transaction management.
• Aid in the design and implementation of technology including testing and rollout.
• Provide training and support to transaction management staff and business constituents.
• Partner with each of the originating and coverage business lines, credit risk, operations, legal, etc.
• Ensure that quality of data, controls and processes performed meet internal policies and regulatory requirements/expectations.
• Work with lines of business, transaction management, and loan operations to define and implement operational metrics and risk and control reviews to ensure all stakeholders have end to end transparency.
• Constantly improve processes, controls and efficiencies within the group and front to back across loan lifecycle
• Participate in projects to enhance performance and efficiency.
• Take part in loan remediation and loan system testing / migrations.
• Actively manage and maintain a deal closing pipeline of loan transactions.
• Coordinate and close loan transactions/lifecycle events, capture data, store documentation, troubleshoot issues/roadblocks, perform quality control
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 5-8 years of experience
• Individual must have excellent communication, organizational and interpersonal skills.
• Individual must work well under tight deadlines, manage priorities, and complete assigned tasks with minimal management follow up. 
• Candidate has quantitative skills with a high proficiency with Excel and other Microsoft based programs.
• Tableau or visualization tool familiarity
• Experience with Loan IQ, transaction capture tools, etc.
• Keen attention to detail
• Developed analytical and problem-solving abilities
• Client relationship and solution skills

Additional non-core qualifications which will be considered are:

• Experience within a large global team supporting wholesale lending at large financial Institution
• Knowledge of wholesale loan (syndicated / bilateral) product and business, including an understanding of legal loan documentation, loan / funding mechanics, deal structure, funds flows, etc.
• Experience working with clients under time constraints to facilitate a transaction or process.
• Proven ability to collaborate with team members, Senior management and other business constituents
• Critical decision-making capabilities including the ability to identify, escalate, and propose solutions to problems
• Ability to multi-task through the practice of strong organizational and time management skills with experience in continuously following-up with various stakeholders
• Understanding and awareness of appropriate corporate and regulatory policies in relation to Lending
• Deep understanding of operational processes supporting Wholesale lending
• Focus on achieving/exceeding key operating standards within a KPI/metrics driven culture
• Ability to work in an environment where priorities are frequently changing

Education:

• Bachelors/University degree or equivalent experience

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

Description of the Organization

Citi’s Operations & Technology (O&T) Organization enables Citi to achieve its day-to-day operational and long-term growth goals, enabling execution of Citi’s Strategy by providing services, technical solutions, and infrastructure across the bank. Within O&T, the US Personal Banking (USPB) and Wealth Operations organization provides global operational support to deliver a seamless client experience across service channels. USPB and Wealth Operations is a unified operations team responsible for the servicing and operations support for USPB business and Citi Global Wealth (CGW) Operations.

The Enterprise Excellence team is a group within the Operations and Technology (O&T) that designs solutions to enhance transparency; empowers Operations and Functions to improve processes; and evolves the organization through continuous improvement and simplification. The organization is responsible for defining, deploying, and driving alignment and progress against a firm-wide framework that reduces operational risk, standardizes workforce optimization, and improves process health. Augmenting the team and the organization with a professional experienced in designing and implementing process and activity led frameworks, taxonomies, and information intelligence as well as proficiency in running large operations and or functions is a critical to successfully bridge the gap between framework, methodology and practical implementation.

The Head of Taxonomy and Delivery manages multiple teams of senior professionals through other senior managers. The job requires a broad and comprehensive understanding of the different systems, theories, and practices relevant to a function as well as practical experience of multiple business cycles. In-depth knowledge of the industry and direct competitors' products/services is also necessary to contribute to the commercial objectives of the business. Requires thorough understanding of strategic direction of the function within the business, combined with a solid conceptual/practical grounding in both the function and/ or area of expertise. Excellent communication skills required to influence a wide range of audiences. The job is likely to be involved in both internal and external negotiations which will have a major impact on the area managed, and possibly on other related areas and organization. Develops medium- to long-term plans and executes functional strategies for a large/complex country, cluster of countries, or business requiring coordination and integration across units. Provides input into strategic decisions affecting job family or function within a region or business. Full management responsibility of multiple teams, including management of people, budget, and planning. Has authority to negotiate and make independent decisions on issues/activities that have critical impact or influence on company revenues, capital, or business operations. Typically, a direct report to an EB role and sits on the highest functional leadership team within a region, job function, or global business.

Responsibilities:

·         Sets challenging productivity goals and works closely with senior management and their teams to ensure these goals are met. Partner with Business, Function or Region leaders to optimize business models, simplify organizational structures, and create industrial-strength franchise processes, all while building capabilities and driving sustainable improvements in real productivity across the business value chain. Look to embed capabilities and continuous improvement relating to productivity to become part of the management framework across the company. Responsible for partnering with businesses on designing and implementing several large-scale productivity efforts to achieve meaningful improvements in productivity and efficiency, improve the company’s risk and controls, as well as create a more dynamic and engaging client experience.

·         Develop methodologies and approaches that relate to some of the primary productivity strategies being applied across the company.

·         Business Model Optimization – Design strategies to fundamentally redesign the operating models of businesses that are not achieving target returns, carefully considering products, client segmentation, delivery, service requirements, and which resources are required to deliver a distinctive client experience.

·         Organizational Productivity – Apply consistent design principles to make organizational processes, decision rights and structures simpler, more balanced, and meritocratic.

·         Process Productivity – Design approaches to create simple, globally common, lean, and digitally-enabled processes for targeted franchise activities that drive the greatest value.

·         Lead multiple teams comprised of business leaders, business project team members and productivity team members to drive large-scale productivity improvements and achieve sustainable efficiencies, improvements in resource allocation, resource productivity, while strengthening risk and controls and client experience.

·         Partner with senior business leaders to drive large and complex assignments that require cross-functional cooperation.

·         Create and drive inspiring and collaborative productivity capability building programs globally through in-person and digital training formats, digital communities, social media and partnership in leadership development programs.

·         Demonstrate thought leadership in presentations to the Citi Board, Management Committee, Operating Committee, and other senior leadership forums.

·         Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

·         Design, develop and maintain EE activity taxonomy with required hierarchy to support franchise and business outcomes (MTP reporting, Process Ownership requirements, Productivity requirements, Process Re-engineering, Benefit tracking)

·         Where directed, partner with Business Architecture to align and integrate process, function, and activity taxonomies to deliver unified and simplified tooling and reporting.

·         Collaborate with stakeholders to understand their information needs and requirements, utilize input to design and deliver strategy for integration of data, technology, and reporting strategies.

·         Work closely with content creators and information architects to ensure the effective implementation and maintenance of taxonomies and hierarchies.

·         Develop prioritization methodologies for delivery of required integrated taxonomy in line with franchise and business outcomes. 

·         Where appropriate create and maintain documentation, including taxonomy schemas, data models, and metadata standards.

·         Conduct user testing and gather feedback to continuously improve the usability and effectiveness of taxonomies, hierarchies, headcount surveys, risk metric allocations and MI/BI dashboards.

·         Provide guidance and support to teams and individuals in the use and application of taxonomies and hierarchies.

·         Conduct research and analysis to identify industry best practices and emerging trends in taxonomy and hierarchy design.

·         Stay up to date with advancements in information management technologies and tools and recommend innovative solutions to enhance taxonomy and hierarchy design processes.

·         Train and educate colleagues on taxonomy and hierarchy design principles and best practices.

·         Develop targeted strategies for process standardization, end-to-end process documentation, process governance and process insights in line with business and franchise priorities.

Qualifications:

·         15+ years’ experience

·         Financial services and transformation experience (direct or consulting firm), with significant recent experience of driving large scale global transformation assignments for senior levels of a financial services organization.

·         Specialized financial and/or re-engineering certifications. Significant experience (direct or consulting) directly relatable to Citi’s businesses.

·         Demonstrated ability in driving multiple simultaneous large-scale productivity or transformation efforts across a global financial institution(s) or multi-national corporation.

·         People leadership capabilities beyond direct and matrix resource management, to managing large 15+ person teams of remote business/function/in-country resources who do not directly report to the leader on an engagement.

·         Proven change agent with exceptional interpersonal skills and demonstrated experience in driving transformations, fostering collaboration, and resolving conflicts.

·         Significant communication experience with executive constituents; presentation, facilitation, oral, written, listening skills and proven track record of conflict resolution. Demonstrated thought leadership in financial analysis, organizational strategy, process re-engineering (six sigma, Agile, Lean, etc.) and other transformation capabilities. Ability to quickly grasp and assimilate complex information throughout multiple business units and make or influence rapid fact-based decisions.

·         Demonstrated ability to lead an organization through a complex transformation and resolved significant corporate conflicts.

·         Ability to travel domestically and internationally.

·         Proficient in the management of enterprise data assets and products in a large, complex organization

·         Excellent management of global teams driving process standardization, including end to end process documentation, process governance and process insights.

·         Experience in designing and delivering targeted solutions to global business communities.

·         Expert in classifying and categorizing data.

·         Deep subject matter expert in one or more financial services/products that impact multiple businesses.

·         Collaborative and able to work with technology and business partners to ensure efficient and effective delivery.

·         Demonstrated thought leadership in financial analysis, organizational strategy, process re-engineering (Six Sigma, Agile, Lean, etc.) and other transformation capabilities.

·         Knowledge of the theoretical principles of taxonomy architecture and taxonomy and ontology standards (e.g., OWL, RDF, and SKOS)

·         Strategic, commercial, and operational dexterity, analytical and flexible thinking style

·         Effective communicator, driving accountability and strong listening skills and ability to influence key stakeholders.

Education:

·         Bachelor’s/University degree, Master’s degree preferred

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

• Responsible for the day to day management of executing to milestones and budget on multiple complex projects.
• Manage multiple teams or a functional area (depending on size of business).
• Identify stakeholders and key organizations in order to build and manage relationships with each.
• Direct the creation of multiple work projects and manage their alignment to business goals.
• Lead the facilitation, coordination, and arbitration of cross-functional macro level topics within/across projects and with Senior Management.
• Lead the identification and drive resolution of issues, including those outside established projects of work.
• Work with stakeholders to ensure project scope definition meets business objectives.
• Work with Project Sponsor to ensure business case/cost benefit analysis is in line with business goals.
• Drive adherence to project processes, procedures, methods, and standards for project delivery and leverage across the project.
• Assist project team in negotiating for resources owned by other departments in order ensure the project can be completed.
• Ensure funding has been approved for the program.
• Ensure all areas of the program are appropriately staffed.
• Direct the communication of status, issue, and risk disposition to all stakeholders, including senior management, on a timely basis.
• Direct the identification of risks which impact project delivery and ensure mitigation strategies are developed and executed when necessary.
• Escalate program risks to the Program Director, or Program Sponsor, when appropriate.
• Apply comprehensive understanding of concepts and procedures within own area and basic knowledge of other areas to resolve issues that have impact beyond own area.
• Exercise shared responsibility for budget, policy formulation and planning.
• Evaluate subordinates' performance and makes recommendations for pay increases, promotions, terminations, and other personnel actions.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

• 10+ years relevant experience

• Bachelor’s/University degree, Master’s degree preferred

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

Citibank, N.A. seeks a Data Science Lead Analyst for its New Castle, DE location.

Duties: Conduct statistical analysis and optimization of financial and non-financial data. Build scalable solutions by implementing machine learning models and algorithms. Interpret and translate algorithms into programming code. Train and test models maintaining high quality code and documentation. Work cross-functionally and execute complex statistical analyses supporting fraud, conduct and cyber related investigations processes. Help in data driven decision making. Prepare data visualizations and create simulations to discover and classify patterns that help in business decision making, and present findings. Assist in upgrading visualizations for investigative analysis using Tableau. Analyze large disparate datasets. Perform statistical inference drawing conclusions from sample data. Analyze outliers in investigation log reports. Translate complex data into meaningful and digestible insights. Implement automation tools and integration of MS SQL Server, Oracle databases, Python, and R platforms. Assist in automation of data transfer within Citi SQL Server environments. Integrate HTTP data requests using Python libraries. Remote work may be permitted within a commutable distance from the worksite, in accordance with Citi policy.

Requirements: Master’s degree, or foreign equivalent, in Data Science, Data Analytics, Business Analytics, or a related field, and two (2) years of experience in the job offered or in a related occupation. Two (2) years of experience must include: Programming languages, including Python, SQL and R; Big data technologies, including Hive, Hadoop, and MapReduce; Working in Agile methodologies while using project management tools, including JIRA; Working with software development life cycle and CI/CD processes including version control in Github, software package containerization, and scheduling engines; Applying machine learning modeling for time series, supervised and unsupervised learning methods, deep learning using neural networks, and statistical modeling; Dashboarding using visualization tools, including matplotlib, pyplot or seaborn in Python; Using data visualization software, including Tableau or Power BI; Performing natural language programming, including text extraction and analysis; and Leading end to end data science projects and pipelining data science solutions for production. 40 hrs./wk. Applicants submit resumes at https://jobs.citi.com/ or by email to Citigroup Recruiting Dept. at NAMobilityRecruitment@citi.com. Please reference Job ID# 24723500. EO Employer.

Wage Range:               $141,476.84 to $141,476.84

Job Family Group:      Technology

Job Family:                  Data Science

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

About Citi:

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.

Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together.

The Role:

The Cybersecurity Vulnerability Remediation Analyst, VP is a senior level professional position responsible for analyzing the Vulnerability Threat Managements and work with different teams to deploy the solutions to prevent any security risks, develop the dashboards and run the reports. The overall objective of this role is to ensure the execution of Information Security directives and activities in alignment with Citi's Cybersecurity Risk policy.

Responsibilities

• Remediate vulnerabilities via monthly OS patching on 10k+ servers and schedule changes for items outside OS patches like EOVS tools/products
• Create the Ansible playbooks for automation to avoid any manual errors
• Resolve any vulnerabilities or issues detected in an application or infrastructure
• Develop dashboards and reports using latest technologies
• Track, schedule and remediate vulnerabilities reported in several reports or OS, Database and Middleware
• Deploy and design large scale complex security applications
• Identify opportunities to automate and standardize information security controls and for the supported groups
• Schedule the meetings with different support teams to review the vulnerabilities and remediation strategy for OS
• Review and validate automated testing results and prioritize actions that resolve issues based on overall risk
• Reduce risk by analyzing the root cause of issues, their impact, and required corrective actions
• Direct the development and delivery of secure solutions by coordinating with business and technical contacts
• Integrate existing website with other systems like ServiceNow and other internal systems using REST calls
• Scan and analyze applications with automated tools, and perform manual testing if necessary

Qualifications

• 6-8+ years' experience in cybersecurity roles or comparable System Administration positions
• Strong proficiency in developing applications using ASP.Net and C#
• Extensive knowledge in developing REST APIs using C#
• Extensive knowledge of complex database designs
• Strong knowledge of how to interface with these databases, analyze & write complex queries & procedures using Microsoft SQL Server
• Must have experience following and developing procedures for operational support along with sensible documentation skills using well known tools & web applications
• Ability to fine tune SQL queries and tables to improve performance
• Must have strong experience with production server support, application upgrades and project life cycle/SDLC process
• Integration of server performance and capacity monitoring tools with various products
• Experience in using source control (Git/Bitbucket) and required commands to check-in, check-out and merge source code
• Deploying applications on IIS web server, installing SSL certificates
• Cybersecurity conscious with experience deploying security related updates to application and has deep understanding of server level patching mechanism
• Advanced proficiency with Microsoft Office tools and software
• Clear and concise written and verbal communication
• Proven analytical, influencing, and relationship management skills
• Fluently communicates in both written and oral English
• Must have exceptional analytical skills
• Strong customer/client and quality-focus
• Sound problem resolution, judgment and decision-making skills

Additional skills that are a big plus:

• Experience using ticketing/change control systems like ServiceNow
• Certification with any of the required technical skills mentioned above
• Knowledge of Windows Servers
• Basic knowledge of shell scripting and RHEL OS
• Workload Automation & Job Execution tools
• Experience with documenting within web based collaboration tools like SharePoint
• Experience working and implementing tools that monitoring infrastructure server utilization and services

Education

• Bachelor’s degree/University degree or equivalent
• Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

The  Universal Banker is responsible for providing exceptional service delivery to our internal and external customers in coordination with the Branch team. The overall objective is to effectively execute all service transactions (e.g. deposits, payments, address changes, replacement card orders, disputes, etc.) and sales (including opening accounts, credit cards, etc.) referral routines to deepen client relationships.

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Responsibilities:

• Exhibits strong sales and service skills, presenting products and services while proactively educating clients on utilizing available access channels  (ex: ATM, Online, Mobile, etc.)
• Act as a subject matter expert for the branch and remain flexible in position based on branch coverage needs.
• Continuously learns new and existing products through sales aids (features, benefits, fees, etc.) demonstrating positive, can-do attitude and customer first culture.
• Provide exceptional service delivery to our internal and external customers to resolve account service issues and respond to customer inquiries promptly and effectively.
• Is knowledgeable about the client’s accounts and business with the bank and uses sound judgment with customers and transactions
• Energetically greet and interact with clients on the bank floor to proactively identify and address client sales and service needs; appropriately convert service requests into sales or referrals
• Required to approach and engage clients in the branch lobby to demonstrate expertise in digital capabilities and to identify the financial needs of the clients. May require standing 60-70% of the work day
• Ability to use the various marketing tools and digital technology available in the branch to present product offers and financial solutions to existing and potential clients (e.g. sales wall, tablet, smart phone, workbench, iPads, etc.)
• Connect clients to the appropriate partners as necessary (e.g. leverage video conference for FA, mortgage specialist, etc.)
• Take full ownership of clients’ problems to resolve client complaints/issues promptly and effectively to ensure complete client satisfaction with resolution
• Recognize transaction needs of clients, direct them to the alternative self-service channels and provide assistance with self-service as needed
• Educate clients on self-service capabilities and encourage use of digital service channels (e.g. Online, Mobile, ATM, TCR, Teller Assist Unit, if applicable, etc.)
• Exercises ownership and ensure all follow-up items are complete or handled off to the appropriate individual(s) and work harmoniously with multiple team members
• Engage the Citi client by welcoming them with a warm friendly smile, pleasant demeanor, using the client name, whenever possible, and thanking them for doing business with Citi
• Executes financial transactions in accordance with bank policies and procedures while maintaining an acceptable record in daily drawer balancing
• Listens carefully to the client and willingly assists with any questions or problems the client has
• Makes sure all needs are met before concluding the transaction, making the client feel his/her time is being valued without  being rushed
• Shows initiative, empathy and proactively prevents and handles problems with clients while assisting other tellers as well
• Create a warm, welcoming and friendly environment for customers and employees by foster teamwork in the branch to ensure a positive overall customer experience.
• Effectively executes all service transactions (e.g. deposits, payments, address changes, replacement card orders, disputes, etc.) and sales (including opening accounts, credit cards, etc.) referral routines to deepen client relationships
• Adheres to and comply with Citibank policies, standards, operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets

Qualifications:

• 1-3 years relevant experience
• Required Skills:
  • Experience with face-to-face customer service, digital engagement and basic sales/referrals
  • Open, client service orientation and desire to help customers is required
  • Sales experience desired
  • Excellent verbal and written communication skills
  • Analytical and problem solving skills
  • Basic computer and digital tools skills
• Preferred Skills: Retail experience

Education:

• High School diploma or equivalent

The salary range provided in this posting is based on a 40 hour work week.

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

About Citi:

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.

Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together.

The Role:

The Senior Cybersecurity Biometrics Engineer (Level 3) is a senior level position that will be responsible for performing Level 3 operations work in the Authentication Services space on the enterprise platform, which is supported by 24x7 * 365 days across the globe.

This role will require development knowledge to work most effectively with application developers in troubleshooting issues related to application code, but there will not be direct coding to be done. Regardless, the ideal candidate will have to work with developers to solve coding related issues in integrating with authentication services technologies. The job is heavy on client interaction and requires excellent communication and documentation skills.

The candidate must be willing to work in an operational support environment with various shifts as required on a monthly basis at minimum. There is NO night shift.

For example, shift timing can be:

Tue - Sat (9:00am-6:00pm EST OR 12:00pm-9:00pm EST)

Sun - Thurs (9:00am-6:00pm EST OR 12:00pm-9:00pm EST)

Mon - Fri (9:00am-6:00pm EST OR 12:00pm-9:00pm EST)

*This can be clarified further upon request if needed.

Responsibilities:

• Support business by working with developers and analysts with troubleshooting issues related to application coding and Biometrics
• Support our customers to successfully deploy and utilize our Biometrics products
• Develop user journeys and orchestration connectors according to customer use cases and technical requirements
• Perform change management and incident management utilizing documented procedures through Service Now (SNow) tool
• Work with vendor support and architects on a regular basis to be able to track the issue to closure as Level 3 SME
• Responsible for managing and providing the SME level support for IAM Services and infrastructure
• Provide the Level 3 support, while understanding the Technical solutions to support the client integrations and rolling out to higher environments
• Identify opportunities to automate and standardize information security controls and for the supported groups
• Reduce risk by analyzing the root cause of issues, their impact, and required corrective actions

Qualifications:

• 6-10 years' experience as it relates to the technology and tools below
• Experience supporting one-time password technology using SMS, Face ID, and other Biometrics MFA
• Hands-on experience working on RedHat Linux Operating System hosted In-house & Cloud Infrastructure
• Prior experience on any of the DevOps Tools for automating and monitoring (Ansible, Splunk, AppDynamics, Sensu, JIRA, RLM, IBM Tivoli)
• Knowledge on the Mobile, Web and Server API Interfaces
• Strong understanding of Web and Application middleware components (IBM HTTP Webserver, WebSphere, Apache, Tomcat)
• Proficiency in scripting and programming languages like Java and Python
• Experience supporting REST and SOAP API web services calls
• Strong understanding of best practices and security applied to mobile application development
• Strong understanding of encryption procedures and standards, federation, authentication and authorization concepts
• Strong proficiency with all aspects of transport as applied to mobile applications (mobile and cross-channel authenticators, connection handling, push notifications, client-side certificates/SSL, PKI on mobile)
• Expertise with Unix and native mobile operating systems
• Firm understanding of Web applications, Web APIs (REST/JSON), web protocols, (i.e. https, JavaScript, SSL, DNS, proxies/caches, firewalls, etc.)
• Database experience will be helpful (Oracle, LDAP, MongoDB)
• Experience working with any ticketing tools (i.e. ServiceNow)
• Webservices experience SOAP, REST and testing tools Postman and Soap UI
• Strong relevant knowledge on Mobile Platforms (iOS, Android)
• Any experience in Biometrics (Voice/Face/Fingerprinting, etc.) and Dyadic Authentication products with MongoDB is big plus
• Exemplary oral, written, presentation, collaboration, and interpersonal communication skills.
• Communicate effectively with both internal staff and external clients
• Ability to work independently as well as part of a team
• Excellent problem solving, time management, multi-tasking, and prioritization skills, and an ability to manage concurrent tasks
• Proven influencing and relationship management skills
• Team player should be able to do multitasking and has the ability to work under pressure
• Should have the desire to learn and adopt new technologies

Education:

• Bachelor’s degree/University degree or a minim of 5 years' equivalent experience
• Master’s degree preferred
• ITIL, CISSP or other relevant certifications a big plus

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Primary Location Salary Range:

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

This role identifies policy and applies specialty knowledge in monitoring and assessing processes and data. Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Develops working knowledge of industry practices and standards. Must be able to exchange information in a concise and logical way as well as be sensitive to audience diversity. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own team. Individual must be accountable, ethical, results oriented, trustworthy, and credible. This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Responsibilities:

• This role will manage preparing and reviewing loan documentation while providing support to a variety of tasks related to the loan process.
• Activities will include independently processing and closing loans within a complex loan operations environment.                                                                                                                                                                                                                                  
• Involves in providing day-to-day loan transactional processing which may include booking cash transactions and making payments, performing loan reconciliations, input of general ledger entries and (complex) calculations
• Possible interaction with other counterparties around positions and outstanding balances/claims
• Supports an expansive and/or diverse array of products (risk and control) /services.
• Follows established procedures to identify and resolve problems related to loan documentation/processing activities that require investigation or research.
• Make recommendations to management to support process improvement.
• Resolves problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.
• Designs and analyses moderately complex loan documentation reports to satisfy management requirements, support/control activities, and the launch of products/services.
• Makes evaluative judgments based on the analysis of factual information, and provides assistance in the implementation of loan documentation process improvements.
• Minimizes risk to the bank through increased knowledge of procedural requirements - understands and monitors errors to suggest solutions to reduce errors, and to adhere to audit and control policies. Often related, but not limited to loan documentation processes.
• Timely management and escalation of all requests and issues related to loan processing
• Has direct interaction with external customers to disseminate or explain information
• Demonstrates an intermediate level of understanding of products and processes, and of how duties relate/integrate with others in the team and closely related teams
• Demonstrates an excellent knowledge of Bank related systems
• Utilizes communication, diplomacy and interpersonal skills to interact with colleagues and stakeholders, and to exchange potentially complex/sensitive information, while sensitive to audience diversity
• Individuals at this level exhibit executional capabilities
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.                                                                                                                                                                                                                                    

Qualifications:

• 0-2 years of experience
• Basic knowledge of Business Processes, Systems and Tools used in the Loan Process
• Demonstrate understanding of Loan Processes, Procedures, Products and Services
• General awareness of managing, preparing, and reviewing loan documentation
• Able to identify, mitigate, manage, resolve, and escalate risks and issues
• Awareness of risk types, policies and control measures and processes
• Comply with applicable laws, rules, and regulations, and adhering to Policies

Education:

• Bachelor’s/University degree or equivalent experience

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Job Family Group:

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Job Family:

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Time Type:

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Primary Location:

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Primary Location Salary Range:

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

This role identifies policy and applies specialty knowledge in monitoring and assessing processes and data. Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Develops working knowledge of industry practices and standards. Must be able to exchange information in a concise and logical way as well as be sensitive to audience diversity. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own team. Individual must be accountable, ethical, results oriented, trustworthy, and credible. This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Responsibilities:

• This role will manage preparing and reviewing loan documentation while providing support to a variety of tasks related to the loan process.
• Activities will include independently processing and closing loans within a complex loan operations environment.                                                                                                                                                                                                                                  
• Involves in providing day-to-day loan transactional processing which may include booking cash transactions and making payments, performing loan reconciliations, input of general ledger entries and (complex) calculations
• Possible interaction with other counterparties around positions and outstanding balances/claims
• Supports an expansive and/or diverse array of products (risk and control) /services.
• Follows established procedures to identify and resolve problems related to loan documentation/processing activities that require investigation or research.
• Make recommendations to management to support process improvement.
• Resolves problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.
• Designs and analyses moderately complex loan documentation reports to satisfy management requirements, support/control activities, and the launch of products/services.
• Makes evaluative judgments based on the analysis of factual information, and provides assistance in the implementation of loan documentation process improvements.
• Minimizes risk to the bank through increased knowledge of procedural requirements - understands and monitors errors to suggest solutions to reduce errors, and to adhere to audit and control policies. Often related, but not limited to loan documentation processes.
• Timely management and escalation of all requests and issues related to loan processing
• Has direct interaction with external customers to disseminate or explain information
• Demonstrates an intermediate level of understanding of products and processes, and of how duties relate/integrate with others in the team and closely related teams
• Demonstrates an excellent knowledge of Bank related systems
• Utilizes communication, diplomacy and interpersonal skills to interact with colleagues and stakeholders, and to exchange potentially complex/sensitive information, while sensitive to audience diversity
• Individuals at this level exhibit executional capabilities
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.                                                                                                                                                                                                                                    

Qualifications:

• 0-2 years of experience
• Basic knowledge of Business Processes, Systems and Tools used in the Loan Process
• Demonstrate understanding of Loan Processes, Procedures, Products and Services
• General awareness of managing, preparing, and reviewing loan documentation
• Able to identify, mitigate, manage, resolve, and escalate risks and issues
• Awareness of risk types, policies and control measures and processes
• Comply with applicable laws, rules, and regulations, and adhering to Policies

Education:

• Bachelor’s/University degree or equivalent experience

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Job Family Group:

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Job Family:

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Time Type:

------------------------------------------------------

Primary Location:

------------------------------------------------------

Primary Location Salary Range:

------------------------------------------------------

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

The Teller is an entry-level position responsible for assisting with the execution of branch activities, including day-to-day delivery of client-facing services and processing transactions, in coordination with the Customer Service function. The overall objective is to provide high quality customer service and to help the branch generate revenue by delivering optimal solutions.

Responsibilities:

• Serve as the first point of contact for Citi clients and provide a positive first impression through friendly and efficient customer service
• Perform efficient and accurate banking transactions including, managing cash supply for the branch, incoming/outgoing cash deposits, and maintaining branch vault cash
• Identify referral opportunities for new products and services based on client’s financial goals
• Educate clients on digital and self-service opportunities offered by Citi
• Adhere to bank policies, operational controls, and regulatory procedures to ensure the safety and security of client and bank assets
• Ensure all client needs are met and effectively manage client issues/concerns, escalating as needed
• Maintain working knowledge of client accounts as well as new and existing products and services offered.
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Previous relevant experience preferred
• Demonstrated sales and customer service experience
• Money handling experience
• Effective problem solving and communication skills
• Ability to work well in a team oriented environment

Education:

• High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

The salary range provided in this posting is based on a 40 hour work week.

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Job Family Group:

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Job Family:

------------------------------------------------------

Time Type:

------------------------------------------------------

Primary Location:

------------------------------------------------------

Primary Location Salary Range:

------------------------------------------------------

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting