Total 2 job vacancies by AXA UK

Description - External



Here at AXA Partners, we give our customers and our people the confidence to progress. We're changing the way the world thinks about insurance, so come and shape the future of our business together. We're a team of technical experts, with diverse skills, experiences and backgrounds. We're the glue that ensures best practice and shared learning is applied across all of our business areas, giving our colleagues the confidence to grow and progress.
We currently have the exciting opportunity for an Continuous Improvement Manager to join our team based in Redhill, Surrey on a hybrid contract. This role attracts a base salary up to 45k depending on experience.
The role of Continuous Improvement Manager is central to realising the benefits of AXA Partners’ ongoing operational improvement programme by driving increased operational and commercial value from the UK and Ireland business operations.

Reporting into the eCare solution owner, this role will work closely with the Operations Leadership and wider operations colleagues to identify and implement more effective and efficient ways of working in UK and Ireland Operations.

Areas of focus include maximising opportunities through the existing Salesforce and digital solutions, customer service process reengineering and driving change through continuous improvement.

The role involves collaboration with many business functions in the UK and Ireland to enable the delivery of key outcomes, lead initiatives and achieve lasting behavioural and process change.

The role is an exciting opportunity to initially make a direct impact at the heart of our business, scope may expand as other business solutions evolve, thus requiring a high degree of energy from an experienced hands-on operations expert who can drive continuous improvement, navigate complex relationships and balance different business demands to generate benefit.

Dimensions of role


Across two sites – UK and Ireland including engagement with International teams
Working across UK’s Motor, Home and Travel product lines
Reports to eCare CMS Solution and Optimisation Lead
Collaborates with LPOs, BAs, SMEs and Operational managers, leading the delivery of business change
Collaborates within a global, matrix organisation


Key Responsibilities

Identify, document and continuously refine working Operations processes to optimise efficiency and promote standard performance and behaviours
Use data to identify patterns and anomalies in KPIs to target performance improvement interventions
Provide regular updates to relevant stakeholders
Use direct and indirect observational techniques to validate and enrich recommendations for operational efficiency changes
Collaborate with the Operational colleagues, Solution Owners and Technical teams to scope and specify new requirements for the global and local operations solutions;
Assist the workforce management team and data analytics team to develop , refine and keep current their operational management tools, reports and dashboards to improve the visibility, suitability and proactive management of operational KPIs
Assessment support model effectiveness; make targeted recommendations to improve the effectiveness of both and support the development/trialling/implementation of such changes
Support/Embed an innovation and continuous improvement culture throughout operations
Interface with Operations to leverage existing functionality and identify opportunities to enhance system capabilities

It’s an exciting time to join the IT team here at AXA UKandI, with significant investment planned across the business to transform and deliver cloud services to our customers and streamline and automate our business processes. To help us build our IT capability, accelerate the delivery of our strategic programmes and drive the adoption of unified agile ways of working, we’re looking for a talented individual to join the team! Working in the central AXA UKandI IT team, you’ll provide direction to the domain and liaise with the different business sponsors to ensure alignment to strategic objectives.
At AXA we work smart, empowering our people to balance their time between home and office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home, either at one of our office locations in Redhill, Middlesbrough or Tunbridge Wells, visiting clients or attending industry events. Occasional travel to other offices will be required for this role, approximately twice a year.
What you'll be doing:

Develop, define and articulate a comprehensive vision for cloud operations in the UK, emphasising the quickest possible value release for business initiatives
Lead and manage a high-performing team of cloud professionals with expertise in AWS (Amazon Web Services) and Azure
Provide technical guidance and mentorship for continuous skill development
Drive the evolution of cloud provisioning into a 'Platform as a Product' model, focusing on enhancing the developer experience by minimising handoffs and operational toil
Play a key role in selling and prioritising initiatives to promote a 'Platform as a Product’ approach within the organisation
Collaborate cross-functionally to ensure initiatives are successfully implemented and deliver the desired outcomes
Design and implement robust network architectures on Azure
Identify and mitigate potential risks associated with multi-cloud services