Total 14 job vacancies by AXA UK

At AXA, we rely on the talent, courage and resilience of everyone to succeed. That’s why we are open, supportive, challenging and empowering. We encourage our people to learn and grow their career in the direction that’s right for them. We’re recruiting for Commercial Motor Claims Handlers to join our vibrant Haverhill team. If you have a natural ability to relate to people and are passionate about delivering excellent customer service, then you could be the perfect addition to our team.
Being there for our customers when things go wrong is exactly why our Claims teams exist, the quality of service they provide is what sets AXA apart. Working within our Commercial Motor Claims Team you'll be answering calls from our customers and Third Parties reporting their motor claims. The types of claims typically received in the department are; accident claims, personal injury claims as a result of a road traffic accident and even property damage due to collisions. Every claim is different and that’s what gives the job so much variety!
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home from our Haverhill office. We’re also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition.
What you’ll be doing:

Answering calls from our customers and Third Parties reporting their motor claims.
Ensuring each customer feels valued and supported with their claim, providing them with personalised and accurate information based on your expertise and training.
Managing your own caseload.
Working collaboratively as a team to achieve objective.
Accurately inputting member information into our systems.

Working Hours and Shift Pattern:
Full time, permanent position, working 35 hours a week, Monday to Friday 9am-5pm with no weekend work required! Our team in Haverhill town centre consists of around 200 staff and we’re proud of our close-knit team which provides a warm and friendly atmosphere.
Induction:
You’ll have a structured training programme with one of our specialist Trainers, which will be delivered on-site at our Haverhill office for 8 weeks. Following your training and once more competent in the role you will then move to a hybrid way of working from home and in the office.
We thrive on helping you become the best version on yourself. Throughout your career with us, we’ll provide you with all the support and training necessary to enhance your professional development. We have 1000’s of training opportunities and courses so your future is most definitely within your control.

At AXA, we're transforming the customer “insurance claim” journey by deploying machine learning models so that we get faster and improved decision making at key interaction points. This role is essential to the Advanced Claims Analytics programme that is driving this change. Specifically, this programme is designed to embed a data driven, intelligence led decision making into the culture and way of working in Claims. It will deliver significant indemnity savings, efficiency benefits and improved customer outcomes using machine learning.
As a Data Scientist within the Claims Analytics team, you'll be building end-to-end data science solutions that directly benefit the customers claims journey. This is an exciting time to join as you will leverage our cloud-based data lake, design our advanced machine learning and influence the business in respect to its understanding and use of data.
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home, either at one of our office locations, visiting clients or attending industry events.
What you'll be doing:

Scope out the business problem and proving value via Exploratory Data Analysis to demonstrate the value of an ML approach.
Create and productionise machine learning models using python, ML libraries, and Databricks.
Process large scale data from our data lakehouse.
Apply MLOps, AutoML, model explainability best practices.
Present the results to stakeholders in an intuitive way and assisting the long-term tracking of the model performance to demonstrate value of the product.

Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we’re able to effectively manage interest. Therefore, if you’re interested in joining us at AXA, please don’t hesitate to apply.

It's an exciting time to join our Risk and Compliance team, with focus on bringing our conduct and compliance across AXA UK closer together, we’re recruiting a Senior Compliance Manager to provide technical leadership in the provision of expert regulatory compliance advice.
As Senior Compliance Manager, you’ll facilitate the sharing of best practice and knowledge within the Compliance team. Supporting the Head of Compliance in defining the strategy and direction of compliance activities across AXA UK. You’ll influence business culture and direction by providing regulatory insights, advice and challenge.
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home at one of our office locations.
What you’ll be doing:

Support Compliance leadership in defining the strategy and direction of Compliance activities across AXA UKandI. Influencing business culture and direction by providing insights where the levels of exposure are unacceptable.
Embed compliance and regulatory standards, policies and procedures across our Retail and Commercial businesses.
Attend relevant AXA Insurance committees and support the reporting of compliance and regulatory matters to them. Provide challenge and advice in respect of key regulatory risks, issues and areas of exposure.
Advise and support our first line in relation to governance and regulation, enabling them to understand and meet their regulatory obligations, working with Conduct Risk colleagues to provide support and challenge to key AXA Insurance projects.
Support the Head of Compliance in AXA's relationship with the PRA and FCA, ensuring timely and quality responses are provided to the regulators and expectations are consistently met.
Participate in key industry forums and lobbying activity ensuring the AXA UK Group’s interests are protected and aligned.

Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we’re able to effectively manage interest. Therefore, if you’re interested in joining us at AXA, please don’t hesitate to apply.

We have an exciting opportunity within our Large Loss team for an experienced Property claims handler. As a Senior Claims Technician in Large Loss you’ll be responsible for the handling of a portfolio of complex and high value claims.
At AXA we empower our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home, either at one of our office locations, visiting clients or attending industry events.
What you’ll be doing:

Pro-active management of a portfolio of Property claims with a potential of £500K+ from notification through to settlement.
Your portfolio will be predominantly first party Commercial Property losses such as fire, flood and storm which might also include business interruption and alternative accommodation.
Delivering excellent customer service whilst maintaining accurate estimating and controlling indemnity spend.
Sharing your knowledge and supporting the development of others in your team and in the wider claims community.
Building excellent working relationships with Loss Adjusters, solicitors and other suppliers.
Regular communication with policyholders and their representatives and underwriting colleagues.

At AXA we're transforming the customer “insurance claim” journey by deploying machine learning models so that we get faster and improved decision making at key interaction points. This role is essential to the Advanced Claims Analytics programme that is driving this change. Specifically, this programme is designed to embed a data driven, intelligence led decision making into the culture and way of working in Claims. It will deliver significant indemnity savings, efficiency benefits and improved customer outcomes using machine learning.
As a Data Scientist within the Claims Analytics team, you'll be building end-to-end data science solutions that directly benefit the customers claims journey. This is an exciting time to join as you will leverage our cloud-based data lake, design our advanced machine learning and influence the business in respect to its understanding and use of data.
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home, either at one of our office locations, visiting clients or attending industry events.
What you'll be doing:

Scope out the business problem and proving value via Exploratory Data Analysis to demonstrate the value of an ML approach.
Create and productionise machine learning models using python, ML libraries, and Databricks.
Process large scale data from our data lakehouse.
Apply MLOps, AutoML, model explainability best practices.
Present the results to stakeholders in an intuitive way and assisting the long-term tracking of the model performance to demonstrate value of the product.

Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we’re able to effectively manage interest. Therefore, if you’re interested in joining us at AXA, please don’t hesitate to apply.

It’s an exciting time to join the Deskside Support team here at AXA, with significant investment planned in all UKandI businesses to transform and deliver, new digital services to our customers and streamline and automate our business processes. To help us support our AXA colleagues, with the appropriate tools to meet their business objectives, we’re looking for a talented individual with previous experience of working within a service delivery support environment and who thrive on providing first class customer service, to join this growing team.

At AXA we work smart to support the needs of our business. This role is office based meaning you’ll work 100% of your week typically from the Ipswich office but will need to travel to the Haverhill office regularly. You may also occasionally be asked to travel to another office so some flexibility is required.

What you’ll be doing:


Collaborate with the Deskside Support teams across all sites to deliver a high-quality service to our AXA colleagues regardless of location
Incident management ownership and resolution
Support and fulfil requests
Successfully work in a team covering support throughout the working day
Provide daily on-site support at our Ipswich office with occasional travel to other sites
Ensure the new starter and leaver processes are adhered to
Provision of access and general ‘How do I’ queries
Office moves, cabling and asset management
Comply with all Security, Risk and Audit requirements

At AXA we're transforming the customer “insurance claim” journey by deploying machine learning models so that we get faster and improved decision making at key interaction points. This role is essential to the Advanced Claims Analytics programme that is driving this change. Specifically, this programme is designed to embed a data driven, intelligence led decision making into the culture and way of working in Claims. It will deliver significant indemnity savings, efficiency benefits and improved customer outcomes using machine learning.
As a Data Scientist within the Claims Analytics team, you'll be building end-to-end data science solutions that directly benefit the customers claims journey. This is an exciting time to join as you will leverage our cloud-based data lake, design our advanced machine learning and influence the business in respect to its understanding and use of data.
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home, either at one of our office locations, visiting clients or attending industry events.
What you'll be doing:

Scope out the business problem and proving value via Exploratory Data Analysis to demonstrate the value of an ML approach.
Create and productionise machine learning models using python, ML libraries, and Databricks.
Process large scale data from our data lakehouse.
Apply MLOps, AutoML, model explainability best practices.
Present the results to stakeholders in an intuitive way and assisting the long-term tracking of the model performance to demonstrate value of the product.

Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we’re able to effectively manage interest. Therefore, if you’re interested in joining us at AXA, please don’t hesitate to apply.

It’s an exciting time to join us here at AXA where we’ve an opportunity to join us as a Governance and Reporting Analyst on a 12 month FTC. Working within the UKandI Portfolio Management team, you’ll get a unique and broad view of the business as you support the maintenance and development of change governance ensuring standards are maintained, and improved processes are developed. You’ll produce reports, packs and insights to time and quality for a varied stakeholder group, assisting in the coordination of the annual strategic allocations of investment process and work collaboratively with colleagues across all AXA business units.
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home, either at one of our office locations, visiting clients or attending industry events. We’re also happy to consider flexible working arrangements, such as condensed hours, which you can discuss with Talent Acquisition.
What you’ll be doing:

Assist with the co-ordination and collation of the future change plan which is shared with Group on an annual cycle
Maintain tracking and records of development throughout the planning cycle
Liaise with key functions including UK Strategy, UK Finance, and the business unit PMO teams
Participate in the development of new governance processes and procedures including the development of supporting materials and training inputs
Manage and complete elements of the delivery of the monthly UK Change Board pack including validating and challenging inputs where required
Co-ordinate and write executive papers including Board reports and summaries
Own the management, structure and content of UK PMO shared areas including Teams filing structures
Work with line management and UK PMO colleagues to develop improved ways of working

Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we’re able to effectively manage interest. Therefore, if you’re interested in joining us at AXA, please don’t hesitate to apply.

We’re looking for a dynamic, energetic experienced Finance Business Partner to join our team. Reporting into the Senior Finance Business Partner, you’ll be adept at operating in a matrix structure, have a tenacious desire to deliver positive business results, understand and enjoy the detail, with the ability to elevate and distil key messages for a senior audience.
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home, either at one of our Ipswich, Tunbridge Wells or Botlon office locations. We’re also happy to consider flexible working arrangements, such as part-time or condensed hours, which you can discuss with Talent Acquisition.
What you’ll be doing:

Work collaboratively as a proactive partner across our corporate centre office function within IT, Security, Data and Change to build trusted relationships that can be leveraged to positively influence performance, through the provision of expert opinion.
Act as a bridge between finance and the operational side of the business, helping to ensure that financial goals align with overall business objectives.
Undertake budgeting, forecasting, performance analysis, and strategic planning for the corporate center function within AXA.
Develop business cases and collaborate with stakeholders and vendors to ensure robust data inputs, reliable and sustainable benefits deliver the best outcome for AXAUK andI.
Identity risks and opportunities, work with stakeholders to manage and understand gaps.
Co-ordinate the update of detailed financial forecasts, working collaboratively with teams to develop plans to ensure financial and headcount forecasts are reflective of our planned activities.
Provide innovative and insightful commercial reporting to ensure costs and investments are understood and costs are controlled within budget.
Identify opportunities and risks, working collaboratively across teams, to manage and understand performance gaps.

Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we’re able to effectively manage interest. Therefore, if you’re interested in joining us at AXA, please don’t hesitate to apply.
What we’re looking for:
• ACCA or CIMA qualified accountant with extensive business partnering experience.• Highly analytical and experience of developing complex financial business cases.• Excellent attention to detail and ability to deal with large volumes of data.• Ability to understand key points and summarise them to clearly communicate to wider audiences.• Strong relationship management skills to enable effective working with multiple stakeholders at all levels.• Proven track record of delivery and ownership.• Demonstrable resilience and the ability to work under pressure.• Experience of working in a large corporate matrix environment with teams located remotely.
As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

It’s an exciting time to join the commercial claims team here at AXA Insurance as the Continuous Improvement Specialist. Working with our claims areas, you'll drive process efficiency and quality in a way that enables our people to do the right things for our customers. The Claims Continuous Improvement agenda is a priority focus in Commercial Claims and this role will support in delivering that agenda and continuing to embed the capability and culture of Continuous Improvement.
At AXA we work smart, this role is non-office based meaning you can predominantly work from home, and you’ll travel to the Haverhill office as required.
What you’ll be doing:

Working across claims operational areas in scoping, planning, and delivering improvements that align with strategic aims.
Supporting the impact of the Claims Continuous Improvement team, through a disciplined focus on reducing waste, improving cycle time and identifying automation opportunities.
Leading process improvement projects and implementing a problem-led, data driven and evidence-based approach to recommendations and decision-making.
Working as part of project teams to deliver agreed changes, setting objectives, planning activity and ensuring that critical milestones are met.
Establishing KPIs and measures to monitor and improve process efficiency.
Ensuring financial and non-financial benefits are identified, tracked and realised.
Conducting post-implementation reviews to ensure successful delivery.
Supporting the drive for a culture of Continuous Improvement within the business.
Developing and coaching process owners and front-line staff to a level that enable self-serve capabilities.

Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we’re able to effectively manage interest. Therefore, if you’re interested in joining us at AXA, please don’t hesitate to apply.

AXA UK are recruiting a Risk and Control Manager to lead the 2nd line risk and control team for a selection of business departments across AXA UK and its underlying business units, encompassing all of the risk and control frameworks in place (IFC / IC / Risk). You’ll promote a risk and control culture throughout AXA UK, raising awareness of the Operational Risks that exist across the business.
You’ll ensure a robust risk and control environment providing a 2nd line opinion, ensuring appropriate actions are taken to document, challenge, monitor, test (design and some operation), report and escalate risk and control issues, in line with the AXA UK governance structure and Group frameworks.
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. For this role, you'll work at least 40% of your week away from home to collaborate with your team in the Ipswich office. There will also be adhoc travel to our London office.
What you’ll be doing:

Oversight and Management of the Group Operational Risk Framework process across the relevant UK entities.
Management of team activities encompassing Internal Control and Operational Risk from a 2nd line perspective, specific to the designated business areas. This includes quality assurance reviews of relevant tasks undertaken by the team.
Management of issues, difficult relationships etc escalated by line reports to ensure that an appropriate and timely resolution is reached. This in turn requires management of relationships with senior level stakeholders.
Representing AXA UK position for any proposals made by Group.
Ensuring that Group instructions and framework methodologies are understood and implemented.
Reporting both to Group and to UK Senior Management and relevant committees, including annual risk and control environment reports and reports mandated by the Group teams.
Actively engage with other risk and control management functions within the business.
For the designated areas where you are a Risk lead, you’ll work with the 1st line to ensure that the Risk appetite statements are maintained and reviewed on an ongoing basis. Influencing strategic risk management planning processes for risks by developing and maintaining a strong understanding of key business, regulatory and IT trends in the financial services industry.
Provide subject matter expert assistance to the Enterprise Risk Management team with assessing key controls to mitigate operational risks.

Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we’re able to effectively manage interest. Therefore, if you’re interested in joining us at AXA, please don’t hesitate to apply.

At AXA UK, we’ve a fantastic opportunity for a Commercial Finance Reporting Analyst to be working as part of the Commercial Financial Planning and Analysis team. Your role is integral to the team and will involve providing MI on business and financial performance to AXA commercial lines. Working daily in collaboration with other Finance Analysts, who will support with training. You'll also interact with the Finance Business Partners and business customers for a number of MI reports.
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home, either at one of our office locations or attending industry events.
What you’ll be doing:

Producing monthly reporting packs for use by senior stakeholders.
Updating weekly and monthly MI dashboards.
Validating data used for MI production, flagging DQ issues and working with IT to resolve.
Analysing business and financial performance trends and providing commentary to stakeholders.
Working with Finance Business Partners and the wider business to develop ad hoc MI.
Advising business customers on use of self-serve MI tools on QlikView, SharePoint and Excel.
Documenting processes and dependencies.

Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we’re able to effectively manage interest. Therefore, if you’re interested in joining us at AXA, please don’t hesitate to apply.

We have a fantastic opportunity for an MI and Technical Analyst to join our Schemes and Delegated Authority (SDA) team within AXA Commercial. You’ll be working as part of our Business Intelligence team and supporting our Business Intelligence Manager to develop a robust analytics function within the SDA team.
You’ll support in maximising our data to deliver our underwriting strategy and assist in the production of meaningful MI insights and analysis to enhance the team's technical and trading capability. You’ll also be responsible for administration and upkeep of business systems and rules.
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home, either at one of our office locations, visiting clients or attending industry events.
What you’ll be doing:
As an MI and Technical Analyst, you’ll assist system configuration, including light coding, to support the operational running of the SDA team. Alongside providing support to the wider team for software such as Excel, Salesforce and Power BI. Supporting the implementation of the business transformation programme, you’ll analyse data to influence and deliver business outcomes within the underwriting teams. You’ll assist in building excellent external and internal relationships at all levels to support the execution of the SDA strategy. Operating in full compliance with regulatory requirements, conduct and underwriting governance frameworks.
What’s in it for you?

Kickstart your career: We’ll support you to progress through the business and are committed to developing talent. We do this with training and tailored development plans.
We’ll shape your future together: We ask ourselves what we can do today that will help us in the future. That’s why we offer continuous development to help our colleagues become experts in tomorrow.
A culture of trust, respect, and care: Our superpower is our people. We’re a vibrant community from all backgrounds. Everyone has the chance to learn, develop and be the very best they can be.

Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we’re able to effectively manage interest. Therefore, if you’re interested in joining us at AXA, please don’t hesitate to apply.

It’s an exciting time to join the commercial claims team here at AXA Insurance as the Continuous Improvement Specialist. Working with our claims areas, this role will drive process efficiency and quality in a way that enables our people to do the right things for our customers. The Claims Continuous Improvement agenda is a priority focus in Commercial Claims and this role will support in delivering that agenda and continuing to embed the capability and culture of Continuous Improvement.
At AXA we work smart, this role is non-office based meaning you can predominantly work from home, and you’ll travel to the Haverhill office as required.
What you’ll be doing:

Working across claims operational areas in scoping, planning, and delivering improvements that align with strategic aims.
Supporting the impact of the Claims Continuous Improvement team, through a disciplined focus on reducing waste, improving cycle time and identifying automation opportunities.
Leading process improvement projects and implementing a problem-led, data driven and evidence-based approach to recommendations and decision-making.
Working as part of project teams to deliver agreed changes, setting objectives, planning activity and ensuring that critical milestones are met.
Establishing KPIs and measures to monitor and improve process efficiency.
Ensuring financial and non-financial benefits are identified, tracked and realised.
Conducting post-implementation reviews to ensure successful delivery.
Supporting the drive for a culture of Continuous Improvement within the business.
Developing and coaching process owners and front-line staff to a level that enable self-serve capabilities.

Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we’re able to effectively manage interest. Therefore, if you’re interested in joining us at AXA, please don’t hesitate to apply.