Total 22 job vacancies by Brook Street

Job Opportunity: Team Leader
Location: Harlow
Salary: £12.50 - £14.00 per hour (DOE)

We're recruiting a Team Leader for a center specialising in independent parenting assessments, supporting families to thrive. Established in 2017, this reputable center provides 12-week residential assessments, overseen by qualified social workers and dedicated family support staff. As Team Leader, you'll manage and support a team to deliver outstanding, person-centered care and guidance, ensuring family wellbeing and safety.

Key Responsibilities

• Lead team shifts, oversee family activities, and provide wellbeing support.
• Ensure family assessments and documentation (placement plans, reports, chronologies) are accurately maintained.
• Liaise with social workers, attend meetings, and supervise night staff.
• Conduct medication audits, health & safety checks, and incident reporting.
• Partake in on-call rota and maintain OFSTED notifications as required.

Requirements

• Resilient, motivated, and adaptable with strong communication skills.
• Demonstrated experience in family support, social care, or similar fields.
• Able to work independently and as part of a team.
• Strong organizational, leadership, and communication skills.
• IT literate, with the ability to maintain accurate records.
• Flexible and willing to work shifts.
• Full UK driving license and business insurance for your vehicle (required).
• Experience: 1 year of Team Leader work (required).
• Qualification: Level 3 Diploma in Health and Social Care.
• DBS certification (preferred).
• Ability to handle sensitive situations and support both staff and residents.

Apply today to make a meaningful impact on families in a supportive environment.

Contract - Permanent
Location: Harlow
Monday- Friday, days regular, normal start time 6am and you will be required to work occasional Saturday mornings during busier periods

Basic Salary - 32,886.57 for 40 hours plus mandatory overtime - this will should clear of £40,000+ per year working on Mon- Friday
Excellent company benefits package

Our Client were pioneers within the UK construction materials industry in the late 1990's with the construction of the UK's first dry mortar plant. It is now the only national dry mortar producer operating across a network of nine manufacturing plants, dry mortars, renders, plasters and concretes are used by the major construction companies in the UK on housing, industrial, educational and infrastructure projects. This company also operates a state-of-the-art bagging operation which supplies the merchant and contractors' market with a range of bagged ready to use concrete, mortar and fence post mixes.

You will be working out of the Harlow Factory driving Powder Tankers, all training given and PPE included..
You will be delivering dry powder mortar to building sites.

Required:
Class 1 LGV licence, current Driver Qualification Card, current Digital Tachograph Card.

Preferred:
Powder tanker experience preferable although not essential.

WILL WELCOME NEW DRIVERS WITH MINIMUM EXPERIENCE

"POSITIVE IN WOMEN IN CONSTRUCTION"

Diversity, Equality and Inclusion
Our client champions diversity, equality and inclusion in their business and value how a diverse workforce brings not only diversity of thought, but also drives innovation and progress, which is key to everything they do. They are an affirmative action employer with the desire to have a workforce that is truly representative of all sections of society

Call Emma on 07483 919913 -

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

Start an exciting career as a Sales Representative in Southend-on-Sea! We're seeking passionate individuals to join our award-winning team as Inbound Sales Representatives.

Role Overview: As a Sales Representative, you'll provide exceptional service by speaking with diverse customers and offering tailored travel insurance products based on their needs.

Why Join Us?

• Earning Potential: Start with a guaranteed salary of £23,568 for the first 6 months, plus uncapped commission, allowing you to earn up to £15,000 annually.
• Commission: A clear bonus scheme offers an additional £5,000 per year for top performers.
• Work-Life Balance: Enjoy 33 days of annual leave, including your birthday off.
• Career Development: Comprehensive training and clear pathways for growth.
• Immediate interviews with a potential start date of 18th November

Ideal Candidate:

• Passionate about customer satisfaction
• Excellent communication skills, especially with sensitive topics
• Outgoing, personable, and ready to engage with anyone
• Driven to meet and exceed goals
• Open to candidates from retail, hospitality and telesales backgrounds

This is your chance to turn a passion for sales into a rewarding career. Your journey will include:

• An initial telephone conversation with our Brook Street team.
• A face-to-face interview if suitable.
• Background checks, including criminal record checks.

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

Registered Care Home Manager
Location: E4, East London
Salary: £45,500 per annum + benefits
Job Type: Permanent, Full-Time (Monday to Friday, 08:00 - 17:00)

Our client, a reputable care provider, is seeking an experienced and dynamic Registered Care Home Manager to manage a residential care home in E4, East London, offering specialist care for the elderly and individuals living with dementia. This is an exciting opportunity for a dedicated and compassionate professional to lead a team and deliver high-quality care in a home registered for 36 service users.

The home has had a 'Good' CQC rating. As Manager you will be directly involved in the day-to-day running of the floor and office of the service so that the unit meets the requirements of the Health and Social Care Act and associated regulations.

Key Responsibilities:
As the Registered Care Home Manager, you will oversee the day-to-day operations of the care home, ensuring the service meets the highest standards of care and complies with all regulatory requirements.

Ensuring Safety:

• Protect service users from avoidable harm and abuse.
• Manage risks associated with mobility, behaviour, and hygiene.
• Ensure timely assistance and care to service users.
• Oversee medication administration and accurate record-keeping.
• Complete safety checks, including fire and health & safety measures.
• Manage the DoLS process, including authorizations and mental capacity assessments.

Promoting Effectiveness:

• Assess and monitor nutritional needs and access to healthcare services.
• Provide mentoring and supervision to care staff, ensuring they have the skills needed for their roles.
• Organize access to healthcare services and provide ongoing support.

Fostering a Caring Environment:

• Ensure service users and their families are involved in decisions about their care.
• Promote dignity and respect, building positive relationships between care staff and service users.

Responsiveness to Service Users:

• Regularly assess and update care plans to meet changing needs.
• Actively listen to service users' concerns and experiences to drive improvement.
• Ensure care is personalized and responsive to individual needs.

Leadership and Management:

• Lead regular staff and service user meetings, ensuring all feedback is actioned.
• Foster a positive, open culture within the home.
• Manage staff recruitment and training, ensuring a well-supported and motivated care team.

Candidate Requirements:

• Qualifications: NVQ Level 5, RMA, RMN, or QCF (completed or enrolled).
• Experience: Proven track record as a registered manager or deputy manager within a residential care setting, preferably specializing in elderly and dementia care.
• Knowledge: Strong understanding of CQC regulations and health & social care standards.
• Skills: Excellent leadership, communication, and organizational skills with the ability to manage both operational and administrative aspects of the home.

Benefits:

• Annual performance-related bonus
• CQC "Good" or "Outstanding" rating bonus
• £250 referral bonus for each successful candidate referred
• Assistance with public transport and accommodation costs (subject to eligibility)
• 28 days paid holiday
• Cycle to Work scheme
• Pension contributions via NEST

How to Apply:
If you are a dedicated care professional looking for a rewarding leadership role in a well-established care home, we would love to hear from you. Apply today to join our client's team and make a real difference in the lives of the elderly and those living with dementia.

Job Title: Residential Family Support Worker
Location: Harlow
Salary: £11.50 - £13.00 per hour
Job Type: Full-time (40 hours per week)
Schedule: 12-hour shifts, including weekends and bank holidays

About the Role: Our client, an independent Family Assessment Centre, is seeking a dedicated Residential Family Support Worker to join their team in Harlow. This role involves providing safety, support, and guidance to families undergoing parenting assessments, ensuring they meet the targets outlined in their placement plans. You will play a key role in observing and recording parental interactions while working closely with a multidisciplinary team to help families reach their full potential.

Key Responsibilities:

• Support parents and children in a residential setting, encouraging positive behaviours and key life skills.
• Collaborate with social workers, healthcare professionals, and legal services to assist families in meeting their goals.
• Monitor and record parental interactions, providing feedback to the Lead Assessment Social Worker.
• Safeguard children at all times within the family centre.
• Facilitate contact between families and their children, as well as assist families with appointments.
• Conduct parenting sessions and promote positive behaviour management strategies.
• Maintain accurate, up-to-date records on family progress.
• Work shifts as part of a 24-hour shift pattern, including weekends and bank holidays.
• Undertake any other duties, including domestic tasks such as cooking and cleaning, to assist in the day-to-day functioning of the centre.

Requirements:

• Resilience and motivation, with a calm and adaptable approach.
• Strong verbal and written communication skills.
• Ability to work independently and as part of a team.
• IT literacy and the ability to follow instructions.
• Flexibility to work shifts, including weekends and holidays.
• Level 3 Diploma in Health and Social Care is desirable but not essential (willingness to work towards this qualification is required).
• Experience working with vulnerable children and adults is desirable but not essential (full training provided).
• Must hold business insurance on your car and be willing to transport families as needed.
• A valid DBS (preferred).

Benefits:

• Company pension
• Full training provided
• Opportunity to make a meaningful difference in the lives of families

How to Apply:
If you're passionate about supporting families and making a real difference in their lives, we'd love to hear from you! Please submit your application today to take the next step in your career.
Note: Candidates must be able to reliably commute to Harlow or plan to relocate before starting work.

Contract - Permanent
Location: Harlow
Monday- Friday, days regular, normal start time 6am and you will be required to work occasional Saturday mornings during busier periods

Basic Salary - 32,886.57 for 40 hours plus mandatory overtime - this will should clear of £40,000+ per annum working on Mon- Friday
Excellent company benefits package

Our Client were pioneers within the UK construction materials industry in the late 1990's with the construction of the UK's first dry mortar plant. It is now the only national dry mortar producer operating across a network of nine manufacturing plants, dry mortars, renders, plasters and concretes are used by the major construction companies in the UK on housing, industrial, educational and infrastructure projects. This company also operates a state-of-the-art bagging operation which supplies the merchant and contractors' market with a range of bagged ready to use concrete, mortar and fence post mixes.

You will be working out of the Harlow Factory driving Powder Tankers, all training given and PPE included..
You will be delivering dry powder mortar to building sites.

Required:
Class 1 LGV licence, current Driver Qualification Card, current Digital Tachograph Card.

Preferred:
Powder tanker experience preferable although not essential.

WILL WELCOME NEW DRIVERS WITH MINIMUM EXPERIENCE

"POSITIVE IN WOMEN IN CONSTRUCTION"

Diversity, Equality and Inclusion
Our client champions diversity, equality and inclusion in their business and value how a diverse workforce brings not only diversity of thought, but also drives innovation and progress, which is key to everything they do. They are an affirmative action employer with the desire to have a workforce that is truly representative of all sections of society

Call Emma on 07483 919913 -

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

We've got a great opportunity for a full- time long term temp role within the Southend Magistrates Court, to join a fast-paced office, working as part of the admin team.

Overview:
- Full time 37 hrs per week
- Monday - Friday
- Long term Temporary ongoing role
- Pay - £11.59 to £11.88 per hour
- Location - Southend
- Start date ASAP

The successful candidate will provide customer service and administrative support. The individual will follow set procedures and will exercise some independent judgement in carrying out instructions, under general supervision.

Examples of work performed will include but not be restricted to:
- Call Handling - managing the telephone help desk for the courts
- Collating and analysing complex information or data, regular usage of Excel.
- Processing of applications, fee accounting and cashier duties, processing orders, IT data input
- Overseeing administrative procedures and processes
- Liaison between Courtroom, judiciary, public
- Processing correspondence, processing orders, IT data input
- Acting as an administrative liaison with internal and / or external sources
- Preparing routine correspondence

Typical qualifications and experience:
- 5 GCSE's at grade C or above or equivalent (including English Language or equivalent)
- NVQ Business Administration Level 2 (or suitable clerical experience)
- Good communication skills, both oral and written
- All offers are subject to 3 years of referencing checks and a DBS.

If you are interested in this position, please apply below

Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

The Role: Business development Manager
Located: Basildon (HO) Hybrid/ London based
Salary: £35,000 - £40,000 PA

We are seeking a Proactive Business Development Manager to join our established clients, Sales Team. In this pivotal role, you will be tasked with driving sales growth and enhancing profit margins within the Healthcare sector nationwide. Your success will hinge on acquiring new clients while effectively managing and expanding their existing accounts.

Vision and Career Progression

Their organisation has demonstrated consistent growth year after year, establishing a strong track record in the industry. Historically focused on furniture and soft furnishings for the care and hospitality markets, pivoting their strategy for 2023 and beyond. Their renewed emphasis is on providing innovative furniture solutions for challenging environments across both public and private sectors. Collaborating with new factories in the UK and Europe, launching exciting new products and reinforcing their brand's reputation among their tenured clients.

Key Responsibilities

• Achieve Sales Targets: Consistently meet or exceed monthly, quarterly, and annual sales goals.
• Account Management: Cultivate and grow key national accounts while ensuring client satisfaction.
• Strategic Development: Formulate and implement strategies to identify potential clients and convert them into key accounts.
• Sales Follow-Up: Diligently pursue all sales opportunities to maximise revenue.
• Relationship Building: Maintain strong relationships with existing customers through both online interactions and face-to-face meetings.
• New Client Acquisition: Successfully on board new customers in the private and public mental health sectors from initial contact through to integration.
• CRM Management: Regularly update the CRM system (Pipedrive) with client interactions, scheduling meetings, and managing your weekly calendar.
• Action Planning: Collaborate with the Sales Director to create an actionable 90-day plan outlining your responsibilities and deliverables.

Salary, Commission, and Benefits

• Salary Range: Competitive salary of £35,000 - £40,000 per annum.
• Commission Structure: Attractive commission scheme based on sales performance.

Benefits Include

• Company-provided phone and laptop
• Car allowance
• Generous holiday allowance of 25 days plus bank holidays, with an additional day off for your birthday after a successful probation period. Approximately four days are reserved for company shutdown during Christmas.

A Typical Week

• Client Engagement: Spend approximately three days per week meeting clients on-site, with two office days at our Basildon location.
• Time Management: Organise your schedule one to two weeks in advance; report weekly to the Sales Director on activities and upcoming appointments.
• KPI Reporting: Provide regular updates on activities and key performance indicators (KPIs).
• Team Meetings: Participate in weekly sales meetings to align strategies with team goals.

Ideal Candidate Profile

The ideal candidate will be self-motivated with exceptional negotiation, communication, and interpersonal skills. You should possess a proven track record in business development and account management. Comprehensive training on their products and systems will be provided to ensure you have the tools necessary for success. Ongoing sales training, coaching, and mentoring will be integral to your role. Attendance at weekly meetings at our headquarters is required, along with daily team stand-ups at 7:30 AM.
Join us in this exciting opportunity to make a significant impact in the healthcare sector by clicking apply now or getting in touch with Brook Street Watford.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Contract - Permanent
Location: Harlow
Monday- Friday, days regular, normal start time 6am and you will be required to work occasional Saturday mornings during busier periods

Basic Salary - 32,886.57 for 40 hours plus mandatory overtime - this will should clear of £40,000+ per annum working on Mon- Friday
Excellent company benefits package

Our Client were pioneers within the UK construction materials industry in the late 1990's with the construction of the UK's first dry mortar plant. It is now the only national dry mortar producer operating across a network of nine manufacturing plants, dry mortars, renders, plasters and concretes are used by the major construction companies in the UK on housing, industrial, educational and infrastructure projects. This company also operates a state-of-the-art bagging operation which supplies the merchant and contractors' market with a range of bagged ready to use concrete, mortar and fence post mixes.

You will be working out of the Harlow Factory driving Powder Tankers, all training given and PPE included..
You will be delivering dry powder mortar to building sites.

Required:
Class 1 LGV licence, current Driver Qualification Card, current Digital Tachograph Card.

Preferred:
Powder tanker experience preferable although not essential.

WILL WELCOME NEW DRIVERS WITH MINIMUM EXPERIENCE

"POSITIVE IN WOMEN IN CONSTRUCTION"

Diversity, Equality and Inclusion
Our client champions diversity, equality and inclusion in their business and value how a diverse workforce brings not only diversity of thought, but also drives innovation and progress, which is key to everything they do. They are an affirmative action employer with the desire to have a workforce that is truly representative of all sections of society

Call Emma on 07483 919913 -

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

We've got a great opportunity for a full- time long term temp role within the Chelmsford Courts, to join a fast-paced office, working as part of the admin team.

Overview:
- Full time 37 hrs per week
- Monday - Friday
- Long term Temporary ongoing role
- Pay - £11.59 to £11.88 per Hour
- Location - Chelmsford
- Start date ASAP

The successful candidate will provide customer service and administrative support. The individual will follow set procedures and will exercise some independent judgement in carrying out instructions, under general supervision.

Examples of work performed will include but not be restricted to:
- Call Handling - managing the telephone help desk for the courts
- Collating and analysing complex information or data, regular usage of Excel.
- Processing of applications, fee accounting and cashier duties, processing orders, IT data input
- Overseeing administrative procedures and processes
- Liaison between Courtroom, judiciary, public
- Processing correspondence, processing orders, IT data input
- Acting as an administrative liaison with internal and / or external sources
- Preparing routine correspondence

Typical qualifications and experience:
- 5 GCSE's at grade C or above or equivalent (including English Language or equivalent)
- NVQ Business Administration Level 2 (or suitable clerical experience)
- Good communication skills, both oral and written
- All offers are subject to 3 years of referencing checks and a DBS.

If you are interested in this position, please apply below

Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Directorate: Enforcement
Job Title: Fines officer
Pay Span: 11.88 PH

MON -FRI

Southend


Background
Her Majesty's Courts and Tribunals Service are responsible for the administration of Fixed Penalty tickets issued by Police Forces across England and Wales. At present this activity is carried out in 33 offices within the seven regions. Each office is responsible for the collection of payments, and dealing with correspondence.
Band E staff will need to display a commitment to four key principles: Continuous change, LEAN principles, managing uncertainty and improving performance.

Overview

The key purpose of the role is to provide administrative support to HMCTS in ensuring the payments are brought to account to ensure customer satisfaction



Key Responsibilities

" Deputising for Band D Team Leaders as and where required
" Supervise post opening/floor walker
" Allocate workload to band F staff
" To receipt, balance, bring to account and bank all monies paid
" To process correspondence and reports in respect of fixed penalties, camera detected and similar offences and including Penalty Notices for Disorder and Diplomatic FPN's.
" To process payments allocated to the suspense account.
" To monitor and update suspended cases from computer reports.
" To monitor and action all items received into the secure email
" To process refunds, cheques and payments as authorised.
" To input, locate and retrieve data from computer systems and prepare appropriate papers.
" To check, validate and amend computer held data,
Refund file
Licence location report
Mismatch report
DVS audit
Escalation report
" To deal effectively with all public enquiries and liaise with the
DVLA and Police Forces
" To undertake a range of general office duties, including
Answering switchboard/telephones
" Use a range of computer software and hardware
Handle incoming and outgoing mail
Letter writing
Basic stock control
" Collection of a range of statistical data]

At Brook Street, we believe that by harnessing diversity of thought and experience across our company, exceptional things happen. We continually strive for a highly diverse workforce and an inclusive culture where everyone feels valued, listened to and able to discover their personal best.

Brook Street is a Disability Confident Leader, and we have also hold Gold Award status from the Defence Employer Recognition Scheme.

Our supply of Contingent Workers to the Public Sector Resourcing Framework (PSR) has driven us to take further steps in supporting candidates with disabilities or veterans. Through our Guaranteed Interview Scheme, we offer candidates with disabilities and veteran who meet the stipulated criteria for the role, a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability or as a veteran, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and the role that you are interested in. We are committed to engaging with you.

Throughout the application process we will discuss any reasonable adjustments needed. Your comfort and accessibility are of utmost importance to us, and we are eager to ensure a seamless communication journey.

We have an exciting new job opportunity for an Admin Officer to join our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice.

This is a full-time temporary role working via Brook Street for HMCTS for an ongoing 4 to 6 months with a view to extending the contract further. The responsibilities of the role will include:

Located in Southend On Sea

Duties:

• to support the admin team by Civil / County work and data input, case creation, orders, and potentially court clerking.
• Processing Court orders, liaising with parties within the court
• Will be a mixture of processing work and court clerking
• Scanning documents and transferring files
• Liaising with members of the judiciary
• Uploading documents onto electronic systems/databases
• Contacting relevant parties, scheduling, serving court documents, executing a range of warrants, collecting fines and fees etc, including the use of chip and pin
• Will be strictly working in the office, not working from home

Skills required:

• Good excel skills
• Good organisation skills
• Good attitude
• Ability to communicate efficiently via telephone, email etc and to remote workforce
• Ability to work on own initiative

Salary: £11.59 per hour (with benefits of pension scheme and holiday.

Hours: 37 hours per week, Monday to Friday, 09:00-17:00

A DBS check will be needed before you can start this role, we will process this for you.

if you are successful you will be subject to security checks which take approximately 2-3 weeks to process. All start dates are pending the completion of checks.

If you have excellent organisational skills, data entry skills and an administrative background then do not delay and apply today!

Directorate: Enforcement
Job Title: Fines officer
Pay Span: 11.88 PH

MON -FRI

Southend


Background
Her Majesty's Courts and Tribunals Service are responsible for the administration of Fixed Penalty tickets issued by Police Forces across England and Wales. At present this activity is carried out in 33 offices within the seven regions. Each office is responsible for the collection of payments, and dealing with correspondence.
Band E staff will need to display a commitment to four key principles: Continuous change, LEAN principles, managing uncertainty and improving performance.

Overview

The key purpose of the role is to provide administrative support to HMCTS in ensuring the payments are brought to account to ensure customer satisfaction



Key Responsibilities

" Deputising for Band D Team Leaders as and where required
" Supervise post opening/floor walker
" Allocate workload to band F staff
" To receipt, balance, bring to account and bank all monies paid
" To process correspondence and reports in respect of fixed penalties, camera detected and similar offences and including Penalty Notices for Disorder and Diplomatic FPN's.
" To process payments allocated to the suspense account.
" To monitor and update suspended cases from computer reports.
" To monitor and action all items received into the secure email
" To process refunds, cheques and payments as authorised.
" To input, locate and retrieve data from computer systems and prepare appropriate papers.
" To check, validate and amend computer held data,
Refund file
Licence location report
Mismatch report
DVS audit
Escalation report
" To deal effectively with all public enquiries and liaise with the
DVLA and Police Forces
" To undertake a range of general office duties, including
Answering switchboard/telephones
" Use a range of computer software and hardware
Handle incoming and outgoing mail
Letter writing
Basic stock control
" Collection of a range of statistical data]

At Brook Street, we believe that by harnessing diversity of thought and experience across our company, exceptional things happen. We continually strive for a highly diverse workforce and an inclusive culture where everyone feels valued, listened to and able to discover their personal best.

Brook Street is a Disability Confident Leader, and we have also hold Gold Award status from the Defence Employer Recognition Scheme.

Our supply of Contingent Workers to the Public Sector Resourcing Framework (PSR) has driven us to take further steps in supporting candidates with disabilities or veterans. Through our Guaranteed Interview Scheme, we offer candidates with disabilities and veteran who meet the stipulated criteria for the role, a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability or as a veteran, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and the role that you are interested in. We are committed to engaging with you.

Throughout the application process we will discuss any reasonable adjustments needed. Your comfort and accessibility are of utmost importance to us, and we are eager to ensure a seamless communication journey.

Directorate: Enforcement
Job Title: Fines officer
Pay Span: 11.88 PH

MON -FRI

Southend


Background
Her Majesty's Courts and Tribunals Service are responsible for the administration of Fixed Penalty tickets issued by Police Forces across England and Wales. At present this activity is carried out in 33 offices within the seven regions. Each office is responsible for the collection of payments, and dealing with correspondence.
Band E staff will need to display a commitment to four key principles: Continuous change, LEAN principles, managing uncertainty and improving performance.

Overview

The key purpose of the role is to provide administrative support to HMCTS in ensuring the payments are brought to account to ensure customer satisfaction



Key Responsibilities

" Deputising for Band D Team Leaders as and where required
" Supervise post opening/floor walker
" Allocate workload to band F staff
" To receipt, balance, bring to account and bank all monies paid
" To process correspondence and reports in respect of fixed penalties, camera detected and similar offences and including Penalty Notices for Disorder and Diplomatic FPN's.
" To process payments allocated to the suspense account.
" To monitor and update suspended cases from computer reports.
" To monitor and action all items received into the secure email
" To process refunds, cheques and payments as authorised.
" To input, locate and retrieve data from computer systems and prepare appropriate papers.
" To check, validate and amend computer held data,
Refund file
Licence location report
Mismatch report
DVS audit
Escalation report
" To deal effectively with all public enquiries and liaise with the
DVLA and Police Forces
" To undertake a range of general office duties, including
Answering switchboard/telephones
" Use a range of computer software and hardware
Handle incoming and outgoing mail
Letter writing
Basic stock control
" Collection of a range of statistical data]

At Brook Street, we believe that by harnessing diversity of thought and experience across our company, exceptional things happen. We continually strive for a highly diverse workforce and an inclusive culture where everyone feels valued, listened to and able to discover their personal best.

Brook Street is a Disability Confident Leader, and we have also hold Gold Award status from the Defence Employer Recognition Scheme.

Our supply of Contingent Workers to the Public Sector Resourcing Framework (PSR) has driven us to take further steps in supporting candidates with disabilities or veterans. Through our Guaranteed Interview Scheme, we offer candidates with disabilities and veteran who meet the stipulated criteria for the role, a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability or as a veteran, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and the role that you are interested in. We are committed to engaging with you.

Throughout the application process we will discuss any reasonable adjustments needed. Your comfort and accessibility are of utmost importance to us, and we are eager to ensure a seamless communication journey.

Directorate: Enforcement
Job Title: Fines officer
Pay Span: 11.88 PH

MON -FRI

Southend


Background
Her Majesty's Courts and Tribunals Service are responsible for the administration of Fixed Penalty tickets issued by Police Forces across England and Wales. At present this activity is carried out in 33 offices within the seven regions. Each office is responsible for the collection of payments, and dealing with correspondence.
Band E staff will need to display a commitment to four key principles: Continuous change, LEAN principles, managing uncertainty and improving performance.

Overview

The key purpose of the role is to provide administrative support to HMCTS in ensuring the payments are brought to account to ensure customer satisfaction



Key Responsibilities

" Deputising for Band D Team Leaders as and where required
" Supervise post opening/floor walker
" Allocate workload to band F staff
" To receipt, balance, bring to account and bank all monies paid
" To process correspondence and reports in respect of fixed penalties, camera detected and similar offences and including Penalty Notices for Disorder and Diplomatic FPN's.
" To process payments allocated to the suspense account.
" To monitor and update suspended cases from computer reports.
" To monitor and action all items received into the secure email
" To process refunds, cheques and payments as authorised.
" To input, locate and retrieve data from computer systems and prepare appropriate papers.
" To check, validate and amend computer held data,
Refund file
Licence location report
Mismatch report
DVS audit
Escalation report
" To deal effectively with all public enquiries and liaise with the
DVLA and Police Forces
" To undertake a range of general office duties, including
Answering switchboard/telephones
" Use a range of computer software and hardware
Handle incoming and outgoing mail
Letter writing
Basic stock control
" Collection of a range of statistical data]

At Brook Street, we believe that by harnessing diversity of thought and experience across our company, exceptional things happen. We continually strive for a highly diverse workforce and an inclusive culture where everyone feels valued, listened to and able to discover their personal best.

Brook Street is a Disability Confident Leader, and we have also hold Gold Award status from the Defence Employer Recognition Scheme.

Our supply of Contingent Workers to the Public Sector Resourcing Framework (PSR) has driven us to take further steps in supporting candidates with disabilities or veterans. Through our Guaranteed Interview Scheme, we offer candidates with disabilities and veteran who meet the stipulated criteria for the role, a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability or as a veteran, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and the role that you are interested in. We are committed to engaging with you.

Throughout the application process we will discuss any reasonable adjustments needed. Your comfort and accessibility are of utmost importance to us, and we are eager to ensure a seamless communication journey.