Total 10 job vacancies by Hilton

**Exciting Opportunities to Join the “Pre-Opening Team” at Hilton Woking - Launching in 2024!**

Get ready to be part of something truly extraordinary at Hilton Woking, as we prepare to unveil our doors in 2024 and take a leading role in Woking's Victoria Square redevelopment. Join us on our journey, where we are committed to fostering a unique team culture, becoming an integral part of the community, and embracing sustainable practices in everything we do.

Our upcoming hotel will showcase 189 guest rooms, including 12 exclusive suites. Guests will immerse themselves in the warm ambiance of our lobby bar, GLOW, indulge in culinary delights at the all-dining restaurant, OXBO, and enjoy breath-taking views at the chic Sky Bar, LOFT. The success of our hotel relies on hosting Meetings & Events for up to 600 guests, making it imperative to assemble a high-performing team committed to delivering the ultimate guest experience across all areas of our business.

A WORLD OF REWARDS

• Competitive Salary
• Uniform provided and laundered
• Free and healthy meals when on duty
• Grow your Career
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• High street discounts: with Perks at Work
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
• Discounted dental and health cover
• Modern and inclusive Team Member’s areas
• Travel -We encourage where possible to embrace green travel to work as a powerful way to make a positive impact on the environment and your community, you can opt for biking, walking, carpooling, or using public transportation to reduce your carbon footprint, ease traffic congestion, and promote a healthier lifestyle. By choosing sustainable commuting options, you not only contribute to a greener planet but also inspire others to join in creating a more eco-conscious and vibrant community.

A Conference and Banqueting Manager is responsible for overseeing all aspects of Conference and Banqueting operations to deliver an excellent Guest and Member experience while ensuring department targets are met.

What will I be doing?

As a Conference and Events Manager, you are responsible for overseeing all aspects of Conference and Banqueting operations to deliver an excellent Guest and Member experience. A Conference and Banquet Director will also be required to set budgets and provide leadership to the team to ensure targets are met. Specifically, you will be responsible for performing the following tasks to the highest standards:

· Oversee and manage all Conference and Banqueting operations

· Maintain exceptional levels of customer service

· Ensure compliance of brand standards

· Evaluate guest satisfaction levels with a focus on continuous improvement

· Aware of trends and propose ideas to build the range and quality of Conference and Banquet

· Optimise sales and contain costs, identifying any areas for action

· Set achievable budgets and other short- and long-term functional goals

· Provide effective leadership to the Conference and Banquet teams to ensure targets are met and exceeded both for the hotel and individual development

· Ensure communication meetings are conducted and post-meeting minutes generated

· Manage staff performance issues in compliance with company policies and procedures

· Recruit, manage, train and develop the Front Office team

What are we looking for?

A Conference and Banqueting Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Strong knowledge of hotel/leisure/service sector
• Record of success in Conference and Beverage, specifically the ability to deliver profit, control costs, and build customer loyalty
• Exceptional communication skills
• Exceptional leadership skills to create a winning team

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Conference and Events Operations experience in a managerial position in hotel/Events Centre or similar
• Degree or diploma in Hotel Management or equivalent
• Passion for delivering exceptional levels of guest service

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.

Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company

Proud member of the Disability Confident employer scheme

**Exciting Opportunities to Join the “Pre-Opening Team” at Hilton Woking - Launching 2024!**

Get ready to be part of something truly extraordinary at Hilton Woking, as we prepare to unveil our doors in 2024 and take a leading role in Woking's Victoria Square redevelopment. Join us on our journey, where we are committed to fostering a unique team culture, becoming an integral part of the community, and embracing sustainable practices in everything we do.

Our upcoming hotel will showcase 189 guest rooms, including 12 exclusive suites. Guests will immerse themselves in the warm ambiance of our lobby bar, GLOW, indulge in culinary delights at the all-dining restaurant, OXBO, and enjoy breath-taking views at the chic Sky Bar, LOFT. The success of our hotel relies on hosting Meetings & Events for up to 500 guests, making it imperative to assemble a high-performing team committed to delivering the ultimate guest experience across all areas of our business.

A WORLD OF REWARDS

• Competitive Salary
• Uniform provided and laundered
• Free and healthy meals when on duty
• Grow your Career
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• High street discounts: with Perks at Work
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
• Discounted dental and health cover
• Modern and inclusive Team Member’s areas
• Travel -We encourage where possible to embrace green travel to work as a powerful way to make a positive impact on the environment and your community, you can opt for biking, walking, carpooling, or using public transportation to reduce your carbon footprint, ease traffic congestion, and promote a healthier lifestyle. By choosing sustainable commuting options, you not only contribute to a greener planet but also inspire others to join in creating a more eco-conscious and vibrant community.

A Night Manager oversees the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.

What will I be doing?

• Oversee the entire Front Office operation to maintain high standards
• Serve as a point of contact for regular and VIP Guests
• Complete Night Audit duties
• Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
• Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Represent the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotel
• Manage, record and promptly resolve issues or emergencies that arise
• Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area
• Act in accordance with all security and emergency procedures and manage the instigation of these, as required
• Compile adequate handover to Early staff / Duty Manager
• Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Conduct annual and mid-year Appraisals with Team Members
• Conduct Health and Safety Checks and Night Walks, and maintain a good status awareness of all hotel areas
• Assist other departments, as necessary

What are we looking for?

• Previous supervisory experience in Front Office within the hotel/leisure/retail
• High level of IT proficiency
• Excellent leadership, interpersonal and communication skills
• Accountable and resilient
• Commitment to delivering a high level of customer service
• Ability to work under pressure
• Excellent grooming standards
• Flexibility to respond to a variety of work situations
• Ability to work on your own and as part of a team

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in the hotel industry
• Previous experience with Front Office Management Systems
• Previous experience with cash handling

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.

Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company

Proud member of the Disability Confident employer scheme

**Exciting Opportunities to Join the “Pre-Opening Team” at Hilton Woking - Launching in Summer 2024!**

Get ready to be part of something truly extraordinary at Hilton Woking, as we prepare to unveil our doors in summer 2024 and take a leading role in Woking's Victoria Square redevelopment. Join us on our journey, where we are committed to fostering a unique team culture, becoming an integral part of the community, and embracing sustainable practices in everything we do.

Our upcoming hotel will showcase 189 guest rooms, including 12 exclusive suites. Guests will immerse themselves in the warm ambiance of our lobby bar, GLOW, indulge in culinary delights at the all-dining restaurant, OXBO, and enjoy breath-taking views at the chic Sky Bar, LOFT. The success of our hotel relies on hosting Meetings & Events for up to 500 guests, making it imperative to assemble a high-performing team committed to delivering the ultimate guest experience across all areas of our business.

A WORLD OF REWARDS

• Competitive Salary
• Uniform provided and laundered
• Free and healthy meals when on duty
• Grow your Career
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• High street discounts: with Perks at Work
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
• Discounted dental and health cover
  
• Modern and inclusive Team Member’s areas
• Travel -We encourage where possible to embrace green travel to work as a powerful way to make a positive impact on the environment and your community, you can opt for biking, walking, carpooling, or using public transportation to reduce your carbon footprint, ease traffic congestion, and promote a healthier lifestyle. By choosing sustainable commuting options, you not only contribute to a greener planet but also inspire others to join in creating a more eco-conscious and vibrant community.
• Please note that Hilton does not own a car park facility. Therefore if you need to drive to work there are parking facilities adjoined to our premises, owned and managed by the Woking Borough Council. To park your vehicle on the premises, you will need to purchase a parking permit directly from the council at approximately a cost of £1320 to £2,750 per year depending on the carbon emissions of your vehicle.

What will I be doing?

• Lead the Engineering Team in the day-to-day engineering and maintenance operations of the hotel, including service standards, equipment schedules, and work schedules
• Communicate with Housekeeping to coordinate and prioritize maintenance activities for Guest rooms and public areas
• Develop systems and procedures to ensure the health and safety of Guests and Team Members, as well as the proper conditions for plants, machinery, and property
• Communicate with Government agencies to ensure full compliance with statutory regulations
• Prepare Capital and Repairs and Maintenance budgets for Engineering
• Perform daily checks around the hotel
• Diagnose, maintain, and repair mechanical equipment within the hotel
• Maintenance of all hotel fixtures and fittings to ensure they are in safe condition and take action when any unsafe situations arise
• Coordinate renovation bidding, define the cost and scope of the project, and oversee the general contractor and subcontractors to ensure quality work is performed cost effectively
• Perform special projects and other responsibilities as assigned
• Manage all Team Member related activities, including recruitment, performance management, training, career planning, disciplinary matters, and team motivation

What are we looking for?

• Advanced knowledge of building management/engineering
  
• Exposure to budgeting and basic accounting
• Positive attitude
• Good communication skills
• Committed to delivering a high level of customer service
• Strong leadership skills and previous experience of managing a team
• Flexibility to respond to a range of different work situations
• Ability to work under pressure
• Previous experience of facilities management
• Proficient, at an advanced level, with computers and relevant computer programs

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.

Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company

Proud member of the Disability Confident employer scheme

**Exciting Opportunities to Join the “Pre-Opening Team” at Hilton Woking - Launching in Summer 2024!**

Get ready to be part of something truly extraordinary at Hilton Woking, as we prepare to unveil our doors in Summer 2024 and take a leading role in Woking's Victoria Square redevelopment. Join us on our journey, where we are committed to fostering a unique team culture, becoming an integral part of the community, and embracing sustainable practices in everything we do.

Our upcoming hotel will showcase 189 guest rooms, including 12 exclusive suites. Guests will immerse themselves in the warm ambiance of our lobby bar, GLOW, indulge in culinary delights at the all-dining restaurant, OXBO, and enjoy breath-taking views at the chic Sky Bar, LOFT. The success of our hotel relies on hosting Meetings & Events for up to 500 guests, making it imperative to assemble a high-performing team committed to delivering the ultimate guest experience across all areas of our business.

A WORLD OF REWARDS

• Yearly Salary of £28,284
• Free and healthy meals when on duty
• Grow your Career
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• High street discounts: with Perks at Work
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
• Discounted dental and health cover
• Modern and inclusive Team Member’s areas
• Travel -We encourage where possible to embrace green travel to work as a powerful way to make a positive impact on the environment and your community, you can opt for biking, walking, carpooling, or using public transportation to reduce your carbon footprint, ease traffic congestion, and promote a healthier lifestyle. By choosing sustainable commuting options, you not only contribute to a greener planet but also inspire others to join in creating a more eco-conscious and vibrant community.

A Guest Relations Manager manages the needs of All Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience.

What will I be doing?

• Meet, greet and direct Guests who enter the lobby area
• Serve as the main point of contact for All Guests and ensure hotel departments are fully briefed on their requirements
• Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner
• Serve as a point of contact for long-stay Guests
• Manage, record and resolve promptly Guest or customer complaints
• Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge
• Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate
• Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest
• Communicate with the Executive Lounge Team and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget
• Maintain good communication and work relationships in all hotel areas
• Act in accordance with policies and procedures when working with front of house equipment and property management systems

What are we looking for?

• Bubbly positive attitude
• Previous managerial experience in a customer service function
• An ability to listen and respond to demanding Guest needs
• Excellent leadership, interpersonal and communication skills
• Accountable and resilient
• Ability to work under pressure
• Flexibility to respond to a variety of different work situations

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.

Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company

Proud member of the Disability Confident employer scheme

**Exciting Opportunities to Join the “Pre-Opening Team” at Hilton Woking - Launching in Summer 2024!**

Get ready to be part of something truly extraordinary at Hilton Woking, as we prepare to unveil our doors in Summer 2024 and take a leading role in Woking's Victoria Square redevelopment. Join us on our journey, where we are committed to fostering a unique team culture, becoming an integral part of the community, and embracing sustainable practices in everything we do.

Our upcoming hotel will showcase 189 guest rooms, including 12 exclusive suites. Guests will immerse themselves in the warm ambiance of our lobby bar, GLOW, indulge in culinary delights at the all-dining restaurant, OXBO, and enjoy breath-taking views at the chic Sky Bar, LOFT. The success of our hotel relies on hosting Meetings & Events for up to 500 guests, making it imperative to assemble a high-performing team committed to delivering the ultimate guest experience across all areas of our business.

A WORLD OF REWARDS

• Competitive Salary
• Uniform provided and laundered
• Free and healthy meals when on duty
• Grow your Career
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• High street discounts: with Perks at Work
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
• Discounted dental and health cover
• Modern and inclusive Team Member’s areas
• Travel -We encourage where possible to embrace green travel to work as a powerful way to make a positive impact on the environment and your community, you can opt for biking, walking, carpooling, or using public transportation to reduce your carbon footprint, ease traffic congestion, and promote a healthier lifestyle. By choosing sustainable commuting options, you not only contribute to a greener planet but also inspire others to join in creating a more eco-conscious and vibrant community

OXBO restaurant & Bar is going to be a busy all day dining concept with stunning 21st floor views over Surrey, we aim to create exceptional experiences by following our brand values, our people, our product and our environment.

OXBO is seeking an energetic and dynamic individual to drive the OXBO brand and values to achieve and maintain high standards.

As the OXBO Manager, you are fully responsible for the dining and drinking experience and ensuring it is in accordance with licensing regulations associated with alcoholic beverages.

What will I be doing?

As the OXBO Manager, you are fully responsible for the dining and drinking experience for our guests and ensuring it is in accordance with licensing regulations associated with alcoholic beverages. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Maintain an effective restaurant service with an emphasis on high quality, efficient service.
• Check that Guest service standards are set, implemented and monitored, and continuously evaluated
• Set-up of the outlet in accordance with the pre-determined standards of the operation
• Comply with licensing regulations and hotel procedures relating to the bar and service of alcoholic beverages and
• conduct staff training sessions accordingly
• Demonstrate a perfect knowledge of all beverages served in the bar, how beverages are prepared (to recipe) and
• presented, and how Bar personnel are trained to possesses this knowledge and the application of it
• Ensure compliance with and the proper training of Team Members so that all Company Health and Safety, and Fire
• Regulations and procedures are understand and applied
• Ensure all Team Members are impeccably presented and adhere to the correct uniform standards
• Evaluate the performance of the Team ensuring the highest standards of service are given at all times
• Ensure all Team Members receive an annual and interim appraisal and any other appropriate performance feedback in a
• timely manner
• Ensure all staff members have a Personal Development Plan that details and actively encourages use of Hilton University and the Hotel training Calendar
• Deal with sudden staff shortages through absenteeism and report all absences according to Company Attendance
• Procedures
• Adhere to the Company disciplinary policy when necessary
• Ensure an appropriate delegation structure is in place and shared amongst the senior team in your absence
• Complete all necessary administration in accordance with Company procedures relating to all staff members
• Produce effective revenue forecasting, as per timelines, and communicate forecasts to the Food and Beverage office
• Maximize revenue and increase average spend per person through upselling, high customer service standards, effective
• training and motivational techniques
• Work with Food and Beverage Cost Control to ensure stock takes are carried out in a timely manner and to ensure food and beverage cost control targets are maintained
• Meeting guest satisfaction targets
• Meeting TM Engagement targets
• Accountable for monthly stock takes
• Keep developing OXBO product with the head chef and have a keen interest in local authentic food plus wines and champagne.
• Develops new marketing ideas and concepts with Marketing team
• Maintain relationships with regular guests, VIPs, influencers and key people in the industry
• Other duties requested by management

What are we looking for?

A Oxbo Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Customer Service experience in supervisory or above capacity
• Dynamic, energetic and flexible
• Excellent leadership, interpersonal and communication skills
• Passionate to deliver extraordinary dining and drinking experiences
• An ability to listen and respond to demanding Guest needs
• Excellent leadership, interpersonal and communication skills
• Accountable and resilient
• Committed to delivering high levels of customer service
• Ability to work under pressure
• Flexibility to respond to a range of different work situations

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in similar role
• Passion for delivering exceptional levels of Guest service

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.

Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company

Proud member of the Disability Confident employer scheme

**Exciting Opportunities to Join the “Pre-Opening Team” at Hilton Woking - Launching in Summer 2024!**

Get ready to be part of something truly extraordinary at Hilton Woking, as we prepare to unveil our doors in Summer 2024 and take a leading role in Woking's Victoria Square redevelopment. Join us on our journey, where we are committed to fostering a unique team culture, becoming an integral part of the community, and embracing sustainable practices in everything we do.

Our upcoming hotel will showcase 189 guest rooms, including 12 exclusive suites. Guests will immerse themselves in the warm ambiance of our lobby bar, GLOW, indulge in culinary delights at the all-dining restaurant, OXBO, and enjoy breath-taking views at the chic Sky Bar, LOFT. The success of our hotel relies on hosting Meetings & Events for up to 500 guests, making it imperative to assemble a high-performing team committed to delivering the ultimate guest experience across all areas of our business.

A WORLD OF REWARDS

• Competitive Salary


• Uniform provided and laundered


• Free and healthy meals when on duty


• Grow your Career


• Personal Development programmes designed to support you at every step of your career


• A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)


• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)


• Team Member Referral Program


• High street discounts: with Perks at Work


• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)


• Discounted dental and health cover


• Modern and inclusive Team Member’s areas


• Travel -We encourage where possible to embrace green travel to work as a powerful way to make a positive impact on the environment and your community, you can opt for biking, walking, carpooling, or using public transportation to reduce your carbon footprint, ease traffic congestion, and promote a healthier lifestyle. By choosing sustainable commuting options, you not only contribute to a greener planet but also inspire others to join in creating a more eco-conscious and vibrant community.

What will I be doing?

As Assistant Front Office Manager, you will assist in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. An Assistant Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Assist the Front Office Manager to oversee the entire Front Office operation to maintain high standards


• Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement


• Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme


• Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities


• Assist the Front Office Manager with setting departmental objectives, work schedules, budgets, policies, and procedures


• Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork


• Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices


• Maintain good communication and working relationships with all hotel departments


• Monitor staffing levels to meet cover business demands


• Conduct monthly communication meetings, in the absence of the Front Office Manager, and produce minutes


• Assist the Front Office Manager with staff performance issues in compliance with company policies and procedures


• Assist the Front Office Manager with recruiting, managing, training and developing the Front Office team


• Act in accordance with policies and procedures when working with front of house equipment and property management systems

The ideal candidate should have:

• Previous supervisory experience in Front Office within the hotel/leisure/retail


• High level of IT proficiency


• High level of commercial awareness and sales capabilities


• Excellent leadership, interpersonal and communication skills


• Accountability and resilience


• Commitment to delivering a high level of customer service


• Ability to work under pressure


• Excellent grooming standards


• Flexibility to respond to a variety of work situations


• Ability to work on your own and as part of a team

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.

Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company

Proud member of the Disability Confident employer scheme

**Exciting Opportunities to Join the “Pre-Opening Team” at Hilton Woking - Launching in Summer 2024!**

Get ready to be part of something truly extraordinary at Hilton Woking, as we prepare to unveil our doors in Summer 2024 and take a leading role in Woking's Victoria Square redevelopment. Join us on our journey, where we are committed to fostering a unique team culture, becoming an integral part of the community, and embracing sustainable practices in everything we do.

Our upcoming hotel will showcase 189 guest rooms, including 12 exclusive suites. Guests will immerse themselves in the warm ambiance of our lobby bar, GLOW, indulge in culinary delights at the all-dining restaurant, OXBO, and enjoy breath-taking views at the chic Sky Bar, LOFT. The success of our hotel relies on hosting Meetings & Events for up to 500 guests, making it imperative to assemble a high-performing team committed to delivering the ultimate guest experience across all areas of our business.

A WORLD OF REWARDS

• Competitive Salary


• Uniform provided and laundered


• Free and healthy meals when on duty


• Grow your Career


• Personal Development programmes designed to support you at every step of your career


• A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)


• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)


• Team Member Referral Program


• High street discounts: with Perks at Work


• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)


• Discounted dental and health cover


• Modern and inclusive Team Member’s areas


• Travel -We encourage where possible to embrace green travel to work as a powerful way to make a positive impact on the environment and your community, you can opt for biking, walking, carpooling, or using public transportation to reduce your carbon footprint, ease traffic congestion, and promote a healthier lifestyle. By choosing sustainable commuting options, you not only contribute to a greener planet but also inspire others to join in creating a more eco-conscious and vibrant community.

A Night Manager oversees the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.

What will I be doing?

• Oversee the entire Front Office operation to maintain high standards


• Serve as a point of contact for regular and VIP Guests


• Complete Night Audit duties


• Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities


• Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy


• Represent the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotel


• Manage, record and promptly resolve issues or emergencies that arise


• Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area


• Act in accordance with all security and emergency procedures and manage the instigation of these, as required


• Compile adequate handover to Early staff / Duty Manager


• Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts


• Act in accordance with policies and procedures when working with front of house equipment and property management systems


• Conduct annual and mid-year Appraisals with Team Members


• Conduct Health and Safety Checks and Night Walks, and maintain a good status awareness of all hotel areas


• Assist other departments, as necessary

What are we looking for?

• Previous supervisory experience in Front Office within the hotel/leisure/retail


• High level of IT proficiency


• Excellent leadership, interpersonal and communication skills


• Accountable and resilient


• Commitment to delivering a high level of customer service


• Ability to work under pressure


• Excellent grooming standards


• Flexibility to respond to a variety of work situations


• Ability to work on your own and as part of a team

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in the hotel industry


• Previous experience with Front Office Management Systems


• Previous experience with cash handling

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.

Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company

Proud member of the Disability Confident employer scheme

**Exciting Opportunities to Join the “Pre-Opening Team” at Hilton Woking - Launching in Summer 2024!**

Get ready to be part of something truly extraordinary at Hilton Woking, as we prepare to unveil our doors in Summer 2024 and take a leading role in Woking's Victoria Square redevelopment. Join us on our journey, where we are committed to fostering a unique team culture, becoming an integral part of the community, and embracing sustainable practices in everything we do.

Our upcoming hotel will showcase 189 guest rooms, including 12 exclusive suites. Guests will immerse themselves in the warm ambiance of our lobby bar, GLOW, indulge in culinary delights at the all-dining restaurant, OXBO, and enjoy breath-taking views at the chic Sky Bar, LOFT. The success of our hotel relies on hosting Meetings & Events for up to 500 guests, making it imperative to assemble a high-performing team committed to delivering the ultimate guest experience across all areas of our business.

A WORLD OF REWARDS

• Competitive Salary


• Uniform provided and laundered


• Free and healthy meals when on duty


• Grow your Career


• Personal Development programmes designed to support you at every step of your career


• A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)


• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)


• Team Member Referral Program


• High street discounts: with Perks at Work


• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)


• Discounted dental and health cover


• Modern and inclusive Team Member’s areas


• Travel -We encourage where possible to embrace green travel to work as a powerful way to make a positive impact on the environment and your community, you can opt for biking, walking, carpooling, or using public transportation to reduce your carbon footprint, ease traffic congestion, and promote a healthier lifestyle. By choosing sustainable commuting options, you not only contribute to a greener planet but also inspire others to join in creating a more eco-conscious and vibrant community.

A Night Manager oversees the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.

What will I be doing?

• Oversee the entire Front Office operation to maintain high standards


• Serve as a point of contact for regular and VIP Guests


• Complete Night Audit duties


• Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities


• Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy


• Represent the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotel


• Manage, record and promptly resolve issues or emergencies that arise


• Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area


• Act in accordance with all security and emergency procedures and manage the instigation of these, as required


• Compile adequate handover to Early staff / Duty Manager


• Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts


• Act in accordance with policies and procedures when working with front of house equipment and property management systems


• Conduct annual and mid-year Appraisals with Team Members


• Conduct Health and Safety Checks and Night Walks, and maintain a good status awareness of all hotel areas


• Assist other departments, as necessary

What are we looking for?

• Previous supervisory experience in Front Office within the hotel/leisure/retail


• High level of IT proficiency


• Excellent leadership, interpersonal and communication skills


• Accountable and resilient


• Commitment to delivering a high level of customer service


• Ability to work under pressure


• Excellent grooming standards


• Flexibility to respond to a variety of work situations


• Ability to work on your own and as part of a team

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in the hotel industry


• Previous experience with Front Office Management Systems


• Previous experience with cash handling

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.

Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company

Proud member of the Disability Confident employer scheme

**Exciting Opportunities to Join the “Pre-Opening Team” at Hilton Woking - Launching in Summer 2024!**

Get ready to be part of something truly extraordinary at Hilton Woking, as we prepare to unveil our doors in Summer 2024 and take a leading role in Woking's Victoria Square redevelopment. Join us on our journey, where we are committed to fostering a unique team culture, becoming an integral part of the community, and embracing sustainable practices in everything we do.

Our upcoming hotel will showcase 189 guest rooms, including 12 exclusive suites. Guests will immerse themselves in the warm ambiance of our lobby bar, GLOW, indulge in culinary delights at the all-dining restaurant, OXBO, and enjoy breath-taking views at the chic Sky Bar, LOFT. The success of our hotel relies on hosting Meetings & Events for up to 500 guests, making it imperative to assemble a high-performing team committed to delivering the ultimate guest experience across all areas of our business.

A WORLD OF REWARDS

• Competitive Salary
• Uniform provided and laundered
• Free and healthy meals when on duty
• Grow your Career
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• High street discounts: with Perks at Work
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
• Discounted dental and health cover
• Modern and inclusive Team Member’s areas
• Travel -We encourage where possible to embrace green travel to work as a powerful way to make a positive impact on the environment and your community, you can opt for biking, walking, carpooling, or using public transportation to reduce your carbon footprint, ease traffic congestion, and promote a healthier lifestyle. By choosing sustainable commuting options, you not only contribute to a greener planet but also inspire others to join in creating a more eco-conscious and vibrant community.
• Free parking for management roles

OXBO restaurant & Bar is going to be a busy all day dining concept with stunning 21st floor views over Surrey, we aim to create exceptional experiences by following our brand values, our people, our product and our environment.

OXBO is seeking an energetic and dynamic individual to drive the OXBO brand and values to achieve and maintain high standards.

As the OXBO General Manager, you are fully responsible for the dining and drinking experience and ensuring it is in accordance with licensing regulations associated with alcoholic beverages.

What will I be doing?

As the OXBO Manager, you are fully responsible for the dining and drinking experience for our guests and ensuring it is in accordance with licensing regulations associated with alcoholic beverages. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Maintain an effective restaurant service with an emphasis on high quality, efficient service.
• Check that Guest service standards are set, implemented and monitored, and continuously evaluated
• Set-up of the outlet in accordance with the pre-determined standards of the operation
• Comply with licensing regulations and hotel procedures relating to the bar and service of alcoholic beverages and
• conduct staff training sessions accordingly
• Demonstrate a perfect knowledge of all beverages served in the bar, how beverages are prepared (to recipe) and
• presented, and how Bar personnel are trained to possesses this knowledge and the application of it
• Ensure compliance with and the proper training of Team Members so that all Company Health and Safety, and Fire
• Regulations and procedures are understand and applied
• Ensure all Team Members are impeccably presented and adhere to the correct uniform standards
• Evaluate the performance of the Team ensuring the highest standards of service are given at all times
• Ensure all Team Members receive an annual and interim appraisal and any other appropriate performance feedback in a
• timely manner
• Ensure all staff members have a Personal Development Plan that details and actively encourages use of Hilton University and the Hotel training Calendar
• Deal with sudden staff shortages through absenteeism and report all absences according to Company Attendance
• Procedures
• Adhere to the Company disciplinary policy when necessary
• Ensure an appropriate delegation structure is in place and shared amongst the senior team in your absence
• Complete all necessary administration in accordance with Company procedures relating to all staff members
• Produce effective revenue forecasting, as per timelines, and communicate forecasts to the Food and Beverage office
• Maximize revenue and increase average spend per person through upselling, high customer service standards, effective
• training and motivational techniques
• Work with Food and Beverage Cost Control to ensure stock takes are carried out in a timely manner and to ensure food and beverage cost control targets are maintained
• Meeting guest satisfaction targets
• Meeting TM Engagement targets
• Accountable for monthly stock takes
• Keep developing OXBO product with the head chef and have a keen interest in local authentic food plus wines and champagne.
• Develops new marketing ideas and concepts with Marketing team
• Maintain relationships with regular guests, VIPs, influencers and key people in the industry
• Other duties requested by management

What are we looking for?

A Oxbo Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Customer Service experience in supervisory or above capacity
• Dynamic, energetic and flexible
• Excellent leadership, interpersonal and communication skills
• Passionate to deliver extraordinary dining and drinking experiences
• An ability to listen and respond to demanding Guest needs
• Excellent leadership, interpersonal and communication skills
• Accountable and resilient
• Committed to delivering high levels of customer service
• Ability to work under pressure
• Flexibility to respond to a range of different work situations

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in similar role
• Passion for delivering exceptional levels of Guest service

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.

Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company

Proud member of the Disability Confident employer scheme

**Exciting Opportunities to Join the “Pre-Opening Team” at Hilton Woking - Launching in Summer 2024!**

Get ready to be part of something truly extraordinary at Hilton Woking, as we prepare to unveil our doors in Summer 2024 and take a leading role in Woking's Victoria Square redevelopment. Join us on our journey, where we are committed to fostering a unique team culture, becoming an integral part of the community, and embracing sustainable practices in everything we do.

Our upcoming hotel will showcase 189 guest rooms, including 12 exclusive suites. Guests will immerse themselves in the warm ambiance of our lobby bar, GLOW, indulge in culinary delights at the all-dining restaurant, OXBO, and enjoy breath-taking views at the chic Sky Bar, LOFT. The success of our hotel relies on hosting Meetings & Events for up to 500 guests, making it imperative to assemble a high-performing team committed to delivering the ultimate guest experience across all areas of our business.

A WORLD OF REWARDS

• Competitive Salary
• Uniform provided and laundered
• Free and healthy meals when on duty
• Grow your Career
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• High street discounts: with Perks at Work
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
• Discounted dental and health cover
• Modern and inclusive Team Member’s areas
• Travel -We encourage where possible to embrace green travel to work as a powerful way to make a positive impact on the environment and your community, you can opt for biking, walking, carpooling, or using public transportation to reduce your carbon footprint, ease traffic congestion, and promote a healthier lifestyle. By choosing sustainable commuting options, you not only contribute to a greener planet but also inspire others to join in creating a more eco-conscious and vibrant community.
• Free parking for management roles

The LOFT is going to be the most vibrant bar and highest Food & Beverage space in Surrey. With stunning views over Surrey, we energize our guests in creative cocktails. The LOFT is seeking an energetic and dynamic individual to drive the LOFT to achieve and maintain word-class standards. As the LOFT General Manager, you are fully responsible for the dining and drinking experience and is in accordance with licensing regulations associated with alcoholic beverages.

What will I be doing?

As a LOFT General Manager, you will manage the bar service to offer a high quality, efficient beverage service that adds to a superior Guest experience and is in accordance with licensing regulations associated with alcoholic beverages. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Maintain an effective service with an emphasis on high quality, efficient service.
• Check that Guest service standards are set, implemented and monitored, and continuously evaluated
• Set-up of the outlet in accordance with the pre-determined standards of the operation
• Comply with licensing regulations and hotel procedures relating to the bar and service of alcoholic beverages and
• conduct staff training sessions accordingly
• Demonstrate a perfect knowledge of all beverages served in the bar, how beverages are prepared (to recipe) and
• presented, and how personnel are trained to possesses this knowledge and the application of it
• Ensure compliance with and the proper training of Team Members so that all Company Health and Safety, and Fire
• Regulations and procedures are understand and applied
• Ensure all Team Members are impeccably presented and adhere to the correct uniform standards
• Evaluate the performance of the Team ensuring the highest standards of service are given at all times
• Ensure all Team Members receive an annual and interim appraisal and any other appropriate performance feedback in a timely manner
• Ensure all staff members have a Personal Development Plan that details and actively encourages use of Hilton University and the Hotel training Calendar
• Deal with sudden staff shortages through absenteeism and report all absences according to Company Attendance
• Procedures
• Adhere to the Company disciplinary policy when necessary
• Ensure an appropriate delegation structure is in place and shared amongst the senior team in your absence
• Complete all necessary administration in accordance with Company procedures relating to all staff members
• Produce effective revenue forecasting, as per timelines, and communicate forecasts to the Food and Beverage office
• Maximize revenue and increase average spend per person through upselling, high customer service standards, effective
• training and motivational techniques
• Work with Food and Beverage Cost Control to ensure stock takes are carried out in a timely manner and to ensure food
• and beverage cost control targets are maintained
• Meet or exceed the monthly drink profit margin target
• Meeting guest satisfaction targets
• Meeting TM Engagement targets
• Accountable for monthly stock takes
• Coordinate DJ/Entertainment schedule
• Keep developing LOFT product and have a keen interest in quality cocktails, wines, Champagnes and spirits.
• Develop and organize unique events
• Develops new marketing ideas and concepts with Marketing team
• Maintain relationships with regular guests, VIPs, influencers and key people in the industry

What are we looking for?

A LOFT Bar Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Customer Service experience in supervisory or above capacity
• Dynamic, energetic and flexible
• Excellent leadership, interpersonal and communication skills
• Passionate to deliver extraordinary dining and drinking experiences
• An ability to listen and respond to demanding Guest needs
• Excellent leadership, interpersonal and communication skills
• Accountable and resilient
• Committed to delivering high levels of customer service
• Ability to work under pressure
• Flexibility to respond to a range of different work situations

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in similar role
• Passion for delivering exceptional levels of Guest service

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.

Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company

Proud member of the Disability Confident employer scheme