Total 22 job vacancies by Rentokil Initial

ABOUT US:

About Rentokil Initial Hygiene

Part of the Rentokil Initial group, Initial Hygiene operates in more than 90 countries and is the trusted hygiene solution provider globally. Together with 120 years of experience with tailored solutions to meet customised business needs, assuring 100% peace of mind with our services.

Initial Hygiene offers the widest range of washroom hygiene services including the provision and maintenance of products such as air fresheners, sanitisers, feminine hygiene units, hand dryers, soap dispensers, floor protection mats and scenting solutions.

We go further to protect and enhance the things that matter most to you. Since 1903, we have built a large network of core support services which allows us to deliver washroom services, floor care and scenting solutions. Driven by science and years of experience, our solutions are tailored to meet the exact needs of your business and delivered without interruption to your operations.

For more details: https://www.initial.com/in/

About the Role:

• The Operations Executive is responsible for client coordination, scheduling, data validation, financial management, contract follow-ups, team attendance and logistics with a focus on efficient material consumption analysis
• The incumbent will report to. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders.

Job Responsibilities:

• Efficiently coordinate with clients to meet their service needs.
• Schedule services effectively, optimising resources.
• Develop service plans for optimal execution.
• Data Validation and Report Generation
• Allocate tasks to the service team for timely execution
• Billing Management
• Invoice Submission/Upload to Clients
• Follow-ups on Purchase Orders, Service Contracts, Legal Agreements
• Contract Renewal and Follow-up
• Manage team attendance efficiently
• Petty Cash Maintenance
• Vehicle Usage and Maintenance
• Service Center Maintenance
• Analyze material consumption for cost efficiency

Key Result Areas:

• Client Coordination
• Service Scheduling & Planning

Competencies (Skills essential to the role):

• Organizational skills
• Contract management
• Resource Allocation & Optimization
• Team Management

Educational Qualification / Other Requirement:

• Any graduate
• Fresher/ 1-2 year experience in operations

Role Type / Key working relationships:

• Individual Contributor
• Internal team
• External stakeholders

What can you expect from Rentokil Initial Hygiene ?

• Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in:

• Safety
• Integrity
• Innovation
• Learning & Development
• Open & Transparent
• Performance Orientation

DEI statement: At Rentokil Initial Hygiene, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.

Are you interested? Here's what you can expect when you join us

Attractive Base Salary

Group Mediclaim Insurance Policy

Travel Reimbursement

Equal Opportunities

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.

About Rentokil Initial Hygiene

Rentokil Initial Hygiene India, operating in more than 75 countries is the trusted hygiene solution

provider globally. Together with 100 years of experience with tailored solutions to meet customised

business needs, assuring 100% peace of mind with Rentokil Initial services. Rentokil Initial offers

the widest range of washroom hygiene services including the provision and maintenance of

products such as air fresheners, sanitisers, feminine hygiene units, hand dryers, soap dispensers,

floor protection mats.

For more details: https://www.initial.com/in/

About the Role:

● The incumbent will be responsible for actively seeking out and engaging customer

prospects. Providing complete and appropriate solutions for every customer in order to

boost top-line revenue growth, customer acquisition levels and profitability.

Job Responsibilities:

● To present, promote and sell products/services to existing and prospective clients

● Reach out to customer leads through cold calling

● Achieve agreed upon sales targets and outcomes within schedule

Key Result Areas:

● Sales/ Business Development

● Customer Service

Competencies (Skills essential to the role):

● Good Interpersonal & Networking Skills

● Ability to communicate effectively

● Ability to negotiate with the clients

● Ability to achieve targets

Educational Qualification / Other Requirement:

● Any Graduate (Any stream)

● Field Corporate Sales experience of a minimum of 2 years

● Good communication skill (English and Local language)

● 2 Wheeler with Driving lilicense

Are you interested? Here's what you can expect when you join us

Attractive IncetiveIncentives

Group Mediclaim Insurance Policy

Travel Reimbursement

Equal Opportunities

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.

.

Rentokil Initial:

Rentokil Initial is an international business services company employing over 35,000 colleagues across 70 countries. We strive to protect people and enhance lives, for example by controlling pests, improving hygiene and improving interior spaces with plants and scenting. We are experts in the fields we operate in, investing in training, science, innovation and technology. Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues. We live our values of Service, Relationships and Teamwork which were identified by our colleagues across the world. Find out more on careers.rentokil-initial.com

Our family of businesses:

Rentokil Pest Control is the world’s leading commercial pest control company, operating in 70 countries and ranked in the top 3 in 65 of those countries. Ranking in the top 3 in 38 of the 44 countries we operate in, Initial Hygiene is the market leader who provides quality, diligent and friendly services to all customers. In France, Initial Workwear specialises in the supply and laundering of workwear, garments and protective uniforms and equipment; focussing on top quality products and services. Our plant business; Ambius is seen as the expert in interior and exterior "landscaping"; operating across the US, Europe, Asia & Pacific. Steritech Brand Protection by Rentokil Initial is an industry leader and pioneer, providing innovative solutions that help customers to mitigate risks and drive business growth. We also have specialist businesses such as Medical Services, Specialist Hygiene and Property Care, which lead their respective fields. Across all of our operations globally, we have a positive reputation amongst our customers for our knowledge and integrity. We have central support functions of Human Resources, IT, Finance, Legal and Marketing & Innovation in the Rentokil Initial Head Office locations and in country. Working within our functions departments, you would be supporting all of our businesses within India.

Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world’s leading pest control brand. Rentokil PCI aims to set new standards for customer service with operations across 250 locations in India. The JV brand also focuses on developing industry-leading service operations through the sharing of best practices, new innovations and the use of digital technologies.

GENERAL DUTIES & RESPONSIBILITIES

● To know and develop proficiency in handling internal company software platforms ie iCABS, ServiceTrak and any other systems that may be introduced.

● Organisation of schedule and planning of all service (including contracts, jobbing, call outs, etc.) requirements on a daily, weekly and monthly basis for all technicians within the branch

● Priority-wise planning of all due for Renewals visits, enquiries, call outs and complaints

● Liaise with Sales and Service team to best accommodate urgent service visit appointments and communicate changes to affected customers timely.

● Ensure customer service-related complaints or termination notifications are attended to effectively and promptly.

Manage service documentation and ensure all customer/technician’s feedback are followed up with actions

● Ensure all service data from dockets, log cards, service orders and other sources is updated accurately into business systems in timely manner

● Supports business transition from paper-based to system and digital-based planning, visit documents, whilst upholding documentation integrity.

● Review service report with OE and BM and highlight areas of concern – critical backlog and weekly trend to manager.

● Reviews and provides service compliance updates daily.

● Assist & help Assistant Branch Manager/Branch Manager in monitoring service productivity and efficiency related KPIs

● Maintain positive working relationship and effective communication with Sales & Service Colleagues, Supervisor, Technician, Operations staff for any service related issues. Coordinate with Sales for any available slots, time adjustment for new sales scheduling.

● Work with branch management to correct service areas distributed across the business based on annual revenue from areas, time on site, travel time & routine requirements

● Expected to be knowledgeable about company safety policies and safety (SRA) requirements on the job, be able to read and understand company policies

● Any unresolved issues should be quickly elevated to the next level of management for prompt resolution

● Any other similar duties as and when specified by the manager

KEY DELIVERABLES

● On time service planning

● Achieving progressive improvement in State of Service (SOS) and meet SOS targets assigned by the branch

● Minimizing service backlog (meet our contractual obligations)

CORE COMPETENCIES

● Be decisive

● Attention to details and accuracy

● Planning & organizing

● Analytical skills

● Customer oriented

● Negotiation skills would be an added advantage

● Ability to work patiently in a dynamic service environment

EDUCATIONAL / OTHER REQUIREMENTS

● Minimum graduation with 1 to 3 years of relevant experience of managing team

● Basic computer skills - for reporting/work management (Advanced computer skills would be an added advantage)

● Communication - speaking on phone to external customers & internally with technicians, other Operations colleagues.

● Knowledge of territory which is handled for planning

● Occasional Travel required within the Division

● Liaise with the Operations Manager, Operations Executive, Junior Operations Coordinator, Local Service Supervisors to establish service requirements and provide information, assurance and advice as required

● Communicate all service issues in a timely manner to the ABM/BM, Operations Manager

Are you interested? Here's what you can expect when you join us

Group Mediclaim Insurance Policy

Travel Reimbursement

Equal Opportunities

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.

About Rentokil PCI

Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world’s leading pest control brand. Rentokil PCI aims to set new standards for customer service having operations across 300 locations in India. 

For more details: https://www.rentokil-pestcontrolindia.com

About the Role:

• The Assistant Manager - Key Accounts is responsible for managing existing customers and winning new ones. The person will report to the National Key Account Manager. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders.

Job Responsibilities:

• Manage existing customers (Account Management)

i) Customer retention

ii) Annual contract renewal with price increase

iii) Collection / DSO management

iv) Up-selling

• New Business Development
• Work with branches in delivering excellent customer service
• Market survey, competitor analysis to understand gaps of our services
• Improve customer profitability / margins
• Support the service team by providing client feedback
• Attend to other work-related duties as may be assigned to you from time to time

Key Result Areas:

• Customer (Revenue) retention of 95%+
• On-time customer contract renewal of 100%
• Price increase from existing customers as per target set
• Manage collection and DSO as per targets set
• Generate new sales from existing and new customers as per the Monthly, Quarterly and Yearly target set

Competencies (Skills essential to the role):

• Excellent Customer Relationship management skills
• Good communication – both verbal and written
• Proven track record of customer management and business development
• Ability to work with cross-functional teams.

Educational Qualification / Other Requirement:

• Bachelor’s Degree (or its equivalent) with overall sales experience of 6+ years of which 2 years should have been in Managing Key Accounts
• Fair knowledge of the geography in which the position will be based
• Good working knowledge of Word, Excel and PPT

Role Type / Key working relationships:

• Individual Contributor
• Internal team
• External stakeholders

What can you expect from RPCI?

• Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in:

• Safety
• Integrity
• Innovation
• Learning & Development
• Open & Transparent
• Performance Orientation

DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.

About the Role:

• The Base Manager/Branch Manager is responsible to generate new business opportunities and to ensure implementation of operations strategy & plan in order to set up a best in class, cost effective service delivery and achieve assigned P&L targets. Also has to maintain High level of engagement in cost management, people management and customer management. Additionally, he must deliver relentless execution of on time service with precision and at pace, and continuous process of optimising the resource. 

The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders.

Job Responsibilities:

SALES, OPERATIONS & CRM

• Planning and achieving segment-wise revenue (CBU/RBU/etc.) as per annual operating plan. Ensure the revenue target is achieved.
• Achieve revenue target of the base/branch with consistent performance on monthly basis
• Ensure profitable business performance and expansion of Rentokil PCI’s services in selected segments.
• Ensure corporate credit policy is implemented within stipulated timelines
• Convert the built-up database into business and look for expansion and development of new business
• Effective execution of systems and processes as per the guidelines to optimise the base/branch operations. This includes Operations, Finance and inventory systems, and speed apps
• Analyse competitor ’s activity and plan strategies to meet the challenges and report timely to the Reporting authorities
• Ensure on-time Service delivery every time with precision and at Pace
• Identify service GAPs and ensure non-recurrence of the same by implementing continuous monitoring, audit and improvement plans.
• Effective customer contact management and customer relations to achieve the target customer retention of both RBU and CBU.
• Increase productivity by effectively managing sales and service colleagues
• Monitor and control costs such as manpower, chemical/material consumption and ensure proper use of equipment.
• Ensure effective budgeting to yield good ROI at the base/branch
• Ensure all the services are delivered ON TIME as per the static visits & ensure minimum backlog services helping in ON TIME RENEWAL
• Ensure SCP devices should be active at all times & should be used for all service delivery 
• Regular monitoring the operations KPI with operations Team & Service Planners in order to achieve the branch operations KPIs
• Ensure materials are utilised as per the SRF and Cost sheet by Operations teams without any deviations
• Briefing the Operations team on the cost sheet along with details of material utilisation.
• Ensuring all the sales are delivered after being visible in iCABS for planning & execution via Service Companion. Timely punching of new sales in SRA so that sufficient lead time should be give to planners to execute the services. Service Scheduling is done in consultation with Service Planners. No commitment to customer on service scheduling
• Ensure complaints are attended on time as prescribed.

Educational Qualification / Other Requirement:

• Bachelor’s Degree (or its equivalent) in a related area and at least 3+ years of managerial experience
• Should be an excellent individual performer with prior experience of team handling

Role Type / Key working relationships:

• People Manager
• The role will be working closely with Divisional Leadership Team, Branch Sales,Operation  and all support function team to meet the objectives of the organisation

What can you expect from RPCI?

• Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in:

• Safety
• Integrity
• Innovation
• Learning & Development
• Open & Transparent
• Performance Orientation
• Benefits

Company Profile:

Your day to day responsibilities will include:

• To identify, source and secure both long term and short-term pest control & prevention business opportunities.

• To develop new business opportunities within current and new customer bases in accordance with the sales strategy.

• To look after client retention by ensuring customers’ ongoing expectations is met.

• To manage day to day sales activities, including proposal, service agreement, and prospecting and market development.

• To support the service team by providing customer feedback.

• To develop good client relationships.

• To provide reports as per the requirement.

• To assist with debt collection

Do you have what it takes? If you want to be considered for this role you will need:

• Good Interpersonal & Networking Skills

• Ability to communicate effectively

• Ability to negotiate with the clients

Do you have what it takes? If you want to be considered for this role you will need

• Good Interpersonal & Networking Skills
• Ability to communicate effectively
• Ability to negotiate with the clients
• Strong communication skills
• Experience 0-2 Years

2 Wheeler is Mandate

Are you interested? Here's what you can expect when you join us

Attractive Base Salary

Annual Performance Based Bonus

Group Mediclaim Insurance Policy

Travel Reimbursement

About Rentokil PCI

Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world’s leading pest control brand. Rentokil PCI aims to set new standards for customer service having operations across 300 locations in India. 

For more details: https://www.rentokil-pestcontrolindia.com

About the Role:

• The incumbent will report to the VP / AVP - Operations Capability. The incumbent will have to work as part of the team and this involves collaboration with the internal and external stakeholders.

Job Responsibilities:

• Ensuring 100% process compliance in relation to iCABS data management, service planning & delivery
• 100% compliance on iCABs SOPs such as NO ICABs ENTRY : NO SERVICE DELIVERY
• To ensure that the branches are delivering all the NKA services on priority as per the contractual obligations to avoid the penalties & services must be delivered by SCP ONLY
• To ensure that the SDM portal is uploaded timely by the branches 
• Ensuring 100% QSRT technicians compliance for NKA customers. All the QSRT services must be delivered through QSRT certified technicians ONLY
• Ensure On time Service Delivery
• 100% service planning in iCABS & delivered with SCP
• Improve the optimum utilisation of resources (technicians) so as to ensure that the branches achieve productivity targets
• Drive Route technicians productivity by smart service planning implementation to enhance  number of visits & increased time on site resulting in improved service productivity 
• Drive job productivity improvement through periodically monitoring the jobbing services especially BPS, TSPO, TSPR etc
• Drive Site technicians productivity by working closely with the internal team working on the site PDY & also ensuring that the SPs are making daily visit entries religiously
• On time completion of Jobs so as to make them available for additional services
• Drive consistent improvement in SOS ensuring minimum backlog in Residential SOS 
• SOS Aged Profile should be in single digit from 1 to 3 & Zero from 4 to 10 
• Conducting induction training for the new joinees on time & also the periodical refreshers on quarterly basis
• Troubleshooting & closing the assigned tickets
• Conducting regular reviews of the SPs of the allocated branches
• Create simple & smart training materials (presentation, videos etc)
• Helping branches/HR in conducting interviews or assessment of the new candidats or IJP for service planners
• Monitor & review all the operations KPI periodically so as to ensure 100% is achieved
• Ensure information ticket & lapse letter implementation
• To drive the assigned projects effectively & efficiently, in given stipulated time frame
• Ensuring OTOZ, ATC, Service area maintenance is done periodically on quarterly basis
• Annual year end cleanup activity to be initiated every year in October
• Ensuring timely data housekeeping to monitor : Correction of email IDs,Service Types (NS,FS,FT etc), ATC, XR Tickets, Service verification etc.
• Minimise the non productive visits to ensure that the technicians are available for new or renewal services
• Ensure improvement in customer retention by ensuring the all the customers are provided timely services
• Ensure creation of C7 for all issues & complaints related to sales or services. Strict adherence to the call out ticket & visit process
• Monitor XR tickets closely to ensure that they are kept under control 
• Continuous Self Improvement  :  
• Upgrade & update continuously on the following :
• Current trends in the industry
• Technological advancements: Company softwares
• Soft skills
• SHE
• Integrate SHE initiatives into all training sessions
• SRA compliance 
• Deliver agreed SHE Plan with LTAR and WDLR Target 

Key Result Areas: Improvement in

• SOS: YTD Contracts & Jobs 
• Productivity
• R/FTE: Route, Jobbing & Site
• ToS 
• Visit/FTE (Route) 
• Reduction in non productive visits 
• Customer retention (CRR)
• XR Tickets 
• SDM Portal 
• SCP active % & Usage %
• CSAT score
• SRA 
• CVC 

Competencies (Skills essential to the role):

• Good analytical & data management skills
• Time Management
• Problem Solving
• Adaptability
• Process Improvement
• Customer Focus
• Project management: Planning & execution
• Process building, implementation & enhancement

Educational Qualification / Other Requirement:

• Preferably an IT Graduate or graduate in any discipline with proficiency in computer applications (Google Suite etc) & data analysis
• Certification in data analysis would be preferred
• Experience in data analysis would be an added advantage
• Thorough understanding of iCABS processes
• Willingness to travel
• Proficiency in English & Kannada language
• Open to work anywhere from South-West India

Role Type / Key working relationships:

• Individual Contributor
• Internal team
• External stakeholders

What can you expect from RPCI?

• Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in:

• Safety
• Integrity
• Innovation
• Learning & Development
• Open & Transparent
• Performance Orientation

DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.

Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil

PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one

pest control company in India, and Rentokil, the world’s leading pest control brand. Rentokil PCI

aims to set new standards for customer service having operations across 300 locations in India.

For more details: https://www.rentokil-pestcontrolindia.com

About the Role:

• Customer Development Executive is responsible for client retention, renewals & price increase & up-selling and Compliant Management related to the commercial clients.
• The Incumbent works as part of a multi-functional team. This involves collaboration with the internal team and external stakeholders.

• Job Responsibilities:
• Focus on client retention, renewals & price increase & up-selling
• Compliant Management- To identify & resolve customer complaints within the specific timelines
• Alert Account Management- To identify the alert customer & bring the possibility of the revival of the accounts
• To provide recommendations & suggestions to the branch for the improvement
• Conduct regular reviews & terminate the non-revival accounts
• SPOC for Branch Renewals
• Total concentration on Renewal business only
• Sole Responsible
• On-time CCM/SQS/SQA
• Timely Terminations
• Coordination between Customers & Operations
• Increase in Branch New Sales as Branch CSEs can focus only on New sales
• Reduction in Outstanding
• Lead Generation

Key Result Areas:

• Advance Renewal Followup / CCM
• Customer Objection Handling - with the help of operation
• Renewal letter with PI
• Regular follow-up for renewal and updation in the Renewal portal
• OCC entry from the Renewal portal
• Timely termination from the renewal portal
• Outstanding followup
• SQA

Competencies (Skills essential to the role):

• Clear communication skills.
• Attentiveness.
• Ability to use positive language.
• Time management skills
• Data Analysis

Role Type / Key working relationships:

• Productivity Improvement
• Renewal % Improvement
• Effective review customer wise
• Process Understanding and Implementation
• Renewal Portal Usage in Totality
• Increase in Branch New Sales

Educational Qualification / Other Requirement:

• Any Degree
• Two wheeler Licence

What can you expect from RPCI?

• Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in:
• Safety
• Integrity
• Innovation
• Learning & Development
• Open & Transparent
• Performance Orientation

DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.

Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world’s leading pest control brand. Rentokil PCI aims to set new standards for customer service with operations across 250 locations in India. The JV brand also focuses on developing industry-leading service operations through the sharing of best practices, new innovations and the use of digital technologies.

General Duties & Responsibilities

The Sales Capability Manager is responsible to lead the sales capability initiatives in the region/branches assigned as per the business requirements.

• Identification of training needs and designing relevant modules, activities, and tools to ensure a consistent and professional approach across with the aim of increasing standards of sales performance.
• Fully implement 6x6 sales model and Sales Performance Assessment tool.
• Work closely with Branch Managers to improve their ability to coach sales teams in the field and their ability to manage performance in their area of responsibility.
• Project management and delivery of country specific sales activities to ensure consistency & continuous improvement of sales performance standards. This includes, sales induction program, Basic Technical course for sales people, development workshops, etc.
• Developing & monitoring sales force KPIs dashboard (DSP, Pipeline etc). This information is then collated & analyzed to provide a status report to the country leadership team.
• To "raise the standard" of training by constantly monitoring new trends and 'ways of working', including updating training courses, making them relevant to country requirements. Any changes should be in line with the agreed global / regional / country strategic thrusts and business needs.
• Work closely with the local HR team in the recruitment process as needed. This is to ensure that the caliber of salespeople joining the sales team is consistently high and that new recruits possess the appropriate competencies at the right levels. This includes the recruitment of CSEs.
• Active participation & contribution to business strategy development & deployment and in measuring the progress of these strategies.
• Ensure, assess and maintain the implementation of strategic initiatives (6x6 basic selling steps with selling tools and selling skills, Sales leadership development centers, Tendering and large contract, etc).
• Monitors sales team progress against these initiatives and provides feedback to the business/leadership team as and when required.
• Link Sales strategy to Marketing initiatives to ensure that there is a common agenda for the country.

KEY DELIVERABLES:

• Delivery of Sales Capability Workshop as per the schedules set
• Route Riding with CSE's at Branch to understand the requirement for capability Development
• Review of CSE, BM on weekly basis to improve sales pipeline and sales performance and develop understanding of sales team in interpretation of data
• Develop understanding of GM & DM in interpretation of DSP, Pipeline and SPA data for them to take necessary corrective action
• Develop Sales Capability development plan with an objective of improving CSE performance.
• Deliver improvement in sales productivity year-on-year

CORE COMPETENCIES

• Knowledge & experience in organizational effectiveness and sales management implementing best practices
• Excellent interpersonal skills and a collaborative management style.
• A demonstrated commitment to high professional ethical standards and a diverse workplace
• Excellent people manager, open to direction and Collaborative work style and commitment to get the job done.
• Ability to challenge and debate issues of importance to the organization.
• Ability to look at situations from several points of view
• Problem solving
• Ability to work independently

EDUCATIONAL REQUIREMENTS & EXPERIENCE

• Bachelor’s Degree (or its equivalent) and MBA with overall experience of 8 Years in Sales
• Previous experience of team management will be added advantage
• Strong background and work experience in hardcore sales
• Excellent computer skills and proficient in Microsoft office
• Excellent communication skills – both verbal and written

• Attractive Base Salary
• Annual Performance Based Bonus
• Group Mediclaim Insurance Policy
• Travel Reimbursement
• Equal Opportunities

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.

Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world’s leading pest control brand. Rentokil PCI aims to set new standards for customer service with operations across 250 locations in India. The JV brand also focuses on developing industry-leading service operations through the sharing of best practices.

POSITION RESPONSIBILITIES / REQUIREMENTS:

The Customer Care Executive is responsible for the contact management to strengthen the customer relationship which is the key for the retention.

The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders.

GENERAL DUTIES & RESPONSIBILITIES:

• Should be able to set the targets for the renewals based on the month portfolio
• To support the branches for the retention, renewals & increase the branch revenue via price increase & up selling
• Compliant Management- To identify & resolve the customers complaints within the specific timelines
• Alert Account Management- To identify the alert customer & bring the possibility of the revival of the accounts
• To provide recommendations & suggestions to the branch for the improvement
• Conduct regular review & terminate the non-revival accounts
• Should be able to analyze data and over the challenging areas to improve month-on-month performance.
• Should be able to share the monthly dashboard with the analysis and recommendations

KEY DELIVERABLES

• Managing Residential & Commercial Renewals

CORE COMPETENCIES

• Attentiveness.
• Clear communication skills.
• Ability to use positive language.
• Time management skills
• Data Analysis

EDUCATIONAL / OTHER REQUIREMENTS

• Graduation with 03 years of experience

• Attractive Base Salary
• Annual Performance Based Bonus
• Group Mediclaim Insurance Policy
• Travel Reimbursement
• Equal Opportunities

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential

About Rentokil Initial Hygiene

Rentokil Initial Hygiene India, operating in more than 75 countries is the trusted hygiene solution

provider globally. Together with 100 years of experience with tailored solutions to meet customised

business needs, assuring 100% peace of mind with Rentokil Initial services. Rentokil Initial offers

the widest range of washroom hygiene services including the provision and maintenance of

products such as air fresheners, sanitisers, feminine hygiene units, hand dryers, soap dispensers,

floor protection mats.

For more details: https://www.initial.com/in/

The Primary KPI to be handled

● To identify, source and secure both long term and short-term B2B business opportunities.

● To develop new business opportunities within current and new customer bases in accordance with the sales

strategy.

● To look after client retention by ensuring customers’ ongoing expectations is met.

● To manage day to day sales activities, including proposal, service agreement, and prospecting and market

development.

● To support the service team by providing customer feedback.

● To develop good client relationships.

● To assist with debt collection

Key Result Areas:

● Sales/ Business Development

● Customer Service

● Maintaining MIS/Reports

Competencies (Skills essential to the role):

● Good Interpersonal & Networking Skills

● Ability to communicate effectively

● Ability to negotiate with the clients

● Ability to achieve targets

● Computer Skills

Any Graduate (Any stream)/PG

0-3 Years Total Sales Exp

Should have Corporate B2B Field Sales Exp

Extensive Travelling

Good English Communication

Driving License and Two Wheeler

5 Days Working

Attractive compensation & benefits (PF, Insurance, Leaves, etc)
Monthly sales Incentives
Petro card + Vehicle maintenance

Rentokil Initial:

Rentokil Initial is an international business services company employing over 35,000 colleagues across 70 countries. We strive to protect people and enhance lives, for example by controlling pests, improving hygiene and improving interior spaces with plants and scenting. We are experts in the fields we operate in, investing in training, science, innovation and technology. Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues. We live our values of Service, Relationships and Teamwork which were identified by our colleagues across the world. Find out more on careers.rentokil-initial.com

Our family of businesses:

Rentokil Pest Control is the world’s leading commercial pest control company, operating in 70 countries and ranked in the top 3 in 65 of those countries. Ranking in the top 3 in 38 of the 44 countries we operate in, Initial Hygiene is the market leader who provides quality, diligent and friendly services to all customers. In France, Initial Workwear specialises in the supply and laundering of workwear, garments and protective uniforms and equipment; focussing on top quality products and services. Our plant business; Ambius is seen as the expert in interior and exterior "landscaping"; operating across the US, Europe, Asia & Pacific. Steritech Brand Protection by Rentokil Initial is an industry leader and pioneer, providing innovative solutions that help customers to mitigate risks and drive business growth. We also have specialist businesses such as Medical Services, Specialist Hygiene and Property Care, which lead their respective fields. Across all of our operations globally, we have a positive reputation amongst our customers for our knowledge and integrity. We have central support functions of Human Resources, IT, Finance, Legal and Marketing & Innovation in the Rentokil Initial Head Office locations and in country. Working within our functions departments, you would be supporting all of our businesses within India.

Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world’s leading pest control brand. Rentokil PCI aims to set new standards for customer service with operations across 250 locations in India. The JV brand also focuses on developing industry-leading service operations through the sharing of best practices, new innovations and the use of digital technologies.

Your day to day responsibilities will include:

• To identify, source and secure both long term and short-term pest control & prevention business opportunities.

• To develop new business opportunities within current and new customer bases in accordance with the sales strategy.

• To look after client retention by ensuring customers’ ongoing expectations is met.

• To manage day to day sales activities, including proposal, service agreement, and prospecting and market development.

• To support the service team by providing customer feedback.

• To develop good client relationships.

• To provide reports as per the requirement.

• To assist with debt collection

Do you have what it takes? If you want to be considered for this role you will need:

Sales experience of a minimum of 1 year in Direct Sales.

• Good Interpersonal & Networking Skills

• Ability to communicate effectively

• Ability to negotiate with the clients.

Are you interested? Here's what you can expect when you join us

• Attractive Base Salary
• Annual Performance Based Bonus
• Group Mediclaim Insurance Policy
• Travel Reimbursement

Equal Opportunities

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.

• About Rentokil PCI
• Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world’s leading pest control brand. Rentokil PCI aims to set new standards for customer service having operations across 300 locations in India. 
• For more details: https://www.rentokil-pestcontrolindia.com

About the Role:

The ASM (with Team) shall be responsible for driving sales in the Branch with major focus on the new sales. The incumbent will be responsible to develop, groom and drive the performance of the sales team assigned and also handle individual targets. The person will report to the Branch Manager and will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders.

Job Responsibilities:

• Achieving Sales Targets
• Plan the sales activities to achieve the annual sales targets
• Sales Targets to be planned keeping Branch Revenue, Jobbing and Contract requirements in mind.
• Make sure there is a prompt response to enquiries and maximum enquiries are converted into orders
• Ensure identification of new prospects and maximum conversion of the prospects into customers
• Ensure the sales team conducts detailed inspection and prepares quotation as per the defined guidelines
• Review quotations regularly to ensure the Gross Margin is achieved as per the RPCI norms
• Analyze sales trends and forecast the required changes in the plan on a monthly/weekly basis
• Ensure New Sales Productivity target per CSE as per AOP is achieved
• Ensuring Pipeline development based on conversion %
• Drive and monitor day to day activities of the Sales Team to ensure the set targets are achieved
• Customer Relationship Management
• Achieve renewal target of the Branch
• Encourage team members to identify the upselling opportunities to achieve the defined targets
• Regularly visit Existing customers along with team members to maintain a good liaison
• Ensure the Sales Team attends to customer complaints and provides required support to customers
• Ensure the team updates MPG on a regular basis.

Receivable Management

• Review the daily collection and set the plan to achieve the collection within defined timelines
• Ensure the predefined DSO is achieved
• Ensure timely submission of invoices & getting the necessary acknowledgements wherever necessary
• Develop Team
• Conduct morning meetings to set the agenda for the day
• Periodically review the performance of each Team Member and Conduct annual performance development review
• Analyze sales trends and come up with development plans
• Team Administration and Monitoring Systems
• Make sure the sales team completes all the required reports and update required apps/systems including DSP.
• Responsible for team attendance, approving leaves, sales related sign offs and sales colleague retention
• Ensure the team adheres to the safety guidelines and conducts SRAs as per the set process
• To ensure that the sales team is setting correct Customer expectations w r t pest management
• To ensure that the sales team collects correct information of the customer like, email address, 2 contact numbers & address with landmark are captured
• To train the sales team to sell the visits as per iCABS frequencies so that the Annual Template Calendars can be set for timely service delivery by the service planners
• To share & explain the cost sheet to operations along with details of material to be used. Also share customer expectation with operations before service delivery
• To ensure all the sales are delivered after being visible in iCABS for planning & execution via Service Companion. Timely punching of new sales in SRA so that sufficient lead time should be given to planners to execute the services.Service Scheduling is done in consultation with Service Planners. No commitment to customer on service scheduling.

Key Result Areas:

• Achieving total sales targets
• Develop new business opportunities & Upselling Opportunities
• Achieve Renewal Target
• Maintain Gross Margin as per RPCI norms
• Collection & DSO
• Timely Invoice Submission
• Develop & Manage Sales Team and Sales colleague retention

Competencies (Skills essential to the role):

• Acting Commercially - Commercially viable decision making, retaining customers, Cost efficiency
• Delivering Results - Achieving Sales Targets, Adherence to timelines
• Managing Self - Organized, Composed and emphasizes on continuous self development
• Working with Others - Open, approachable, and supportive to team members and colleagues
• Displaying Leadership - Develop team, training, coaching, and mentoring
• Functional - Technically sound, Good understanding of Business Processes (DSP / Pipeline / Sales Process / Safety & Compliance)

Role Type / Key working relationships:

• People Manager
• External team- Customers and Customer representative
• Internal team- ABM/BM, Operations & Sales Colleagues, Planners

• Educational Qualification / Other Requirement:
• Any Graduate (Any stream)
• Sales experience of a minimum of 3-4 years in Direct Sales (Facilities Management) for Commercial business profile
• Team handling Experience of 1-2 years will have an added advantage
• Minimum of 2 years of Home product / Home service business, residential cleaning services for Residential business profile (Will be an added advantage)

• Safety
• Integrity
• Innovation
• Learning & Development
• Open & Transparent
• Performance Orientation
  
• DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.

Company Profile:

Your day to day responsibilities will include:

• To identify, source and secure both long term and short-term pest control & prevention business opportunities.

• To develop new business opportunities within current and new customer bases in accordance with the sales strategy.

• To look after client retention by ensuring customers’ ongoing expectations is met.

• To manage day to day sales activities, including proposal, service agreement, and prospecting and market development.

• To support the service team by providing customer feedback.

• To develop good client relationships.

• To provide reports as per the requirement.

• To assist with debt collection

Do you have what it takes? If you want to be considered for this role you will need:

• Good Interpersonal & Networking Skills

• Ability to communicate effectively

• Ability to negotiate with the clients

Do you have what it takes? If you want to be considered for this role you will need

• Good Interpersonal & Networking Skills
• Ability to communicate effectively
• Ability to negotiate with the clients
• Strong communication skills
• Experience 0-2 Years

2 Wheeler is Mandate

Are you interested? Here's what you can expect when you join us

Attractive Base Salary

Annual Performance Based Bonus

Group Mediclaim Insurance Policy

Travel Reimbursement

Company Profile:

Your day to day responsibilities will include:

• To identify, source and secure both long term and short-term pest control & prevention business opportunities.

• To develop new business opportunities within current and new customer bases in accordance with the sales strategy.

• To look after client retention by ensuring customers’ ongoing expectations is met.

• To manage day to day sales activities, including proposal, service agreement, and prospecting and market development.

• To support the service team by providing customer feedback.

• To develop good client relationships.

• To provide reports as per the requirement.

• To assist with debt collection

Do you have what it takes? If you want to be considered for this role you will need:

• Good Interpersonal & Networking Skills

• Ability to communicate effectively

• Ability to negotiate with the clients

Do you have what it takes? If you want to be considered for this role you will need

• Good Interpersonal & Networking Skills
• Ability to communicate effectively
• Ability to negotiate with the clients
• Strong communication skills
• Experience 0-2 Years

2 Wheeler is Mandate

Are you interested? Here's what you can expect when you join us

Attractive Base Salary

Annual Performance Based Bonus

Group Mediclaim Insurance Policy

Travel Reimbursement