Total 22 job vacancies by Rentokil Initial

Company Profile:

Your day to day responsibilities will include:

• To identify, source and secure both long term and short-term pest control & prevention business opportunities.

• To develop new business opportunities within current and new customer bases in accordance with the sales strategy.

• To look after client retention by ensuring customers’ ongoing expectations is met.

• To manage day to day sales activities, including proposal, service agreement, and prospecting and market development.

• To support the service team by providing customer feedback.

• To develop good client relationships.

• To provide reports as per the requirement.

• To assist with debt collection

Do you have what it takes? If you want to be considered for this role you will need:

• Good Interpersonal & Networking Skills

• Ability to communicate effectively

• Ability to negotiate with the clients

Do you have what it takes? If you want to be considered for this role you will need

• Good Interpersonal & Networking Skills
• Ability to communicate effectively
• Ability to negotiate with the clients
• Strong communication skills
• Experience 0-2 Years

2 Wheeler is Mandate

Are you interested? Here's what you can expect when you join us

Attractive Base Salary

Annual Performance Based Bonus

Group Mediclaim Insurance Policy

Travel Reimbursement

Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world’s leading pest control brand. Rentokil PCI aims to set new standards for customer service having operations across 300 locations in India.
For more details: https://www.rentokil-pestcontrolindia.com

About the Role:
The Assistant Manager / Manager - Business Development will be responsible to visit and manage the new sales from Tier 2 and 3 accounts and generate sales for the branch assigned and provide excellent customer service to existing and new clients.
The person will report to the Branch Manager. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders.

Job Responsibilities:
Business Development (Sales) Visit and oversee sales from Tier 2 and 3 accounts.

Acquire business according to the approved branch business plan by utilizing various sources.

Responsible for sales promotion activities in the assigned territory.

Ensure all Sales KPIs are achieved on a monthly basis.

Identify and follow up with potential customers and respond to inquiries within a specific time frame.

Maximize conversion of inquiries into orders.

Ensure renewals are in line with Company Expectations.

Maintain close attention to developments and business opportunities in the assigned territory

Customer Service.

Ensure the quality of service delivery.

Maintain good relationships with customers.

Prepare and submit reports to customers on time.

Address complaints and participate in resolving them with Operations and Back Office when necessary

Conduct detailed inspections at clients' site.

Prepare quotations for customers through the system.

Provide feedback from customers to Branch Manager and collect Appreciation Letters from RBU/CBU customers

Administration and Accounts.

Ensure timely submission of invoices and obtain necessary acknowledgments when required.

Follow up for timely and accurate invoicing by the back office.

Share costings and customer expectations with operations prior to service delivery.

Ensure all collections are deposited with the back office within 24 hours.

Review daily collection and billing with the back office department.

Maintaining Systems and MIS.

Ensure required sales systems are updated in a timely manner.

Prepare Daily and Monthly Sales Reports.

Maintain customer database.

Set appropriate customer expectations regarding pest management.

Ensure correct customer information, including email address, 2 contact numbers, and address with landmark, is captured

Sell visits according to iCABS frequencies to establish Annual Template Calendars for timely service delivery by service planners.

Share and explain cost sheet to operations along with material details before service delivery.

Ensure all sales are visible in iCABS for planning and execution via Service Companion before delivery.

Promptly enter new sales into SRA to provide adequate lead time for service execution.

Ensure Service Scheduling is done in consultation with Service Planners, and no commitment to customers is made without consulting SP.
Key Result Areas:
Business Development (Sales)
Develop new business opportunities & Upselling Opportunities
Collection & DSO
Customer Service
Timely Invoice Submission

Competencies (Skills essential to the role):
Good in Demonstrating Selling Skills
Good Interpersonal & Networking Skills
Ability to communicate effectively with the team members
Ability to negotiate with the clients
Ability to achieve targets

Educational Qualification / Other Requirement:
Any Graduate (Any stream)
Sales experience of a minimum of 2 years in Direct Sales (Facilities Management) for Commercial business profile
Minimum of 2 years of Home product / Home service business, residential cleaning services for Residential business profile (Will be an added advantage)

Role Type / Key working relationships:
Field Sales - Individual Contributor Role
External team- Customers and Customer representative
Internal team- ABM/BM, Operations & Sales Colleagues, Planners

What can you expect from RPCI?
We believe in:
Safety
Integrity
Innovation
Learning & Development
Open & Transparent
Performance Orientation

Candidate will be handling Tier 2 Tier 3 clients

IT Sales and Food Establishments - Preferred

Good Communication in English

Negotiation skill

B2B sales

2 to 5 years relevant exp

Are you interested? Here's what you can expect when you join us

Attractive Base Salary

Annual Performance Based Bonus

Group Mediclaim Insurance Policy

Travel Reimbursement

Provident Fund

Equal Opportunities

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.

.

About Rentokil PCI

Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world’s leading pest control brand. Rentokil PCI aims to set new standards for customer service having operations across 300 locations in India. 

For more details: https://www.rentokil-pestcontrolindia.com

Job Responsibilities:

• Call Handling - Picking calls received at branch, transferring calls , taking down messages or providing details as requested by prospect / customer. 
• Directing / Assigning / Responding to Emails received on central Email id. 
• iCABS - Ticket Assignment and co-ordination with concerned employees for status update. 
• Change Negotiating Employee 
• Invoice Forecast, Invoice Suspensions, Invoice Print and distribution. 
• Generating Renewal report 
• Generating Renewal letters for CSEs 
• Renewing same price & price increase contracts 
• Raising Termination requests in the portal 
• Raising CR tickets for price decrease 
• SHE related documentation. 
• Fumigation Certification and updation in register whenever required. 
• License Renewal, Compliance and Preparation for audit by inspector. 
• Incentive Calculation for further submission.
• Attendance and standard input (Mediclaim etc, Contract Labour Input, Indents)
• Branch Customer Documentation - Quotations, Customer Compliance, OCC Filing, PO Filing, Warranty etc.
• Entering receipt and deposit slip into the system for collections. 
• Adjustments for collections on behalf of other branches. 
• Raising Credit note requests on the portal.
• Petty Cash portal management and local bank activities.
• Conveyance records for Technicians. 
• Service Docket upload for KA.
• Any other activities assigned by the Branch Manager as per the Branch Dynamics.

Key Result Areas:

• ICabs Ticket Management
• On time submission of reports
• Branch Documentation
• Support accounts related activities

Competencies (Skills essential to the role):

• Good written & Verbal communication
• Attention to detail & Ability to prioritize tasks under pressure
• Positive Attitude
• Assertive and Self Confident

Educational Qualification / Other Requirement:

• Any Graduation degree
• At least 2 – 3 yrs experience in Back office administration
• Preferably from MNC
• Typing Skills
• Computer Skills with working knowledge of applications like word, excel. 

Attractive compensation & benefits (PF, Insurance, Leaves, etc)

About Rentokil PCI

Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world’s leading pest control brand. Rentokil PCI aims to set new standards for customer service having operations across 300 locations in India. 

For more details: https://www.rentokil-pestcontrolindia.com

Job Responsibilities:

Business Development (Sales)

• Get business as per the approved business plan of the branch
• Responsible for sales promotion activities in the assigned territory
• Ensure all Sales KPIs are achieved month on month
• Identify and follow-up with prospective customers and respond to enquiry calls within specific time period
• Maximise conversion of enquiries into orders
• Ensure renewals in line with Company Expectations
• Keep a close eye on the developments & business opportunities in the assigned territory
• Prepare MPG and ensure it’s updated regularly

Customer Service

• Ensure the quality of service delivery
• Maintain good liaison with the customers
• Prepare reports & submit the same on time to the customers
• Attend to complaints & participate in logically concluding them along with Operations and Back office whenever required
• Conduct detailed inspection & SRA at client's site
• Prepare quotations for the customers through the system
• Give report of customer feedback to the Branch Manager and collection of Appreciation Letter from RBU/CBU customers
• Set correct Customer expectations with respect to the pest management
• Ensure that the correct information of the customer like, email address, 2 contact numbers & address with landmark are captured
• Sell the visits as per iCABS frequencies so that the Annual Template Calendars can be set for timely service delivery by the service planners
• Share & explain the cost sheet to operations along with details of material to be used. Also share customer expectation with operations before service delivery
• Ensure all the sales are delivered after being visible in iCABS for planning & execution via Service Companion. Timely punching of new sales in SRA so that sufficient lead time should be give to planners to execute the services.Service Scheduling is done in consultation with Service Planners. No commitment to customer on service scheduling

Administration & Accounts

• Ensure timely submission of invoices & getting the necessary acknowledgements wherever necessary
• Follow-up for the timely and correct invoicing by the back office
• Share the costings and customer expectation with operations before service delivery
• Ensure all the collections gets deposited to back office within 24 hours
• Review daily collection & billing with back office department

Maintaining Systems and MIS

• Ensure the required systems related to sales are updated on timely basis.
• Prepare Daily and Monthly Sales Report
• Maintain Database of customers

Key Result Areas:

• Business Development (Sales)
• Develop new business opportunities & Upselling Opportunities
• Renewals (if assigned)
• Calls/ Survey / Quotations/ PDSA  as per Regional plan
• Collection & DSO
• Customer Service
• Timely Invoice Submission

Competencies (Skills essential to the role):

• Good Interpersonal & Networking Skills
• Ability to communicate effectively
• Ability to negotiate with the clients
• Ability to achieve targets
• Computer Skills

Any Graduate (Any stream)

Sales experience of a minimum of 1 years in Field Sales

Driving License and Two Wheeler

Basic English Communication skill

Good Sales Negotiation skills

Attractive compensation & benefits (PF, Insurance, Leaves, etc)
Monthly sales Incentives + Statutory bonus
Petro card + Vehicle maintenance

About Rentokil PCI

Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world’s leading pest control brand. Rentokil PCI aims to set new standards for customer service having operations across 300 locations in India. 

For more details: https://www.rentokil-pestcontrolindia.com

Job Responsibilities:

1. Core Operations

• Ensure availability of qualified (trained & certified) Technicians at all time as per Technical Training Guidelines.
• Coach and train assigned technicians in order to improve the service quality and customer retention of the assigned service area, as per Technical Training Guidelines & service SOPs.
• Ensure availability of recommended preparation, materials, and service tools in working condition to Technicians as per service SOPs.
• Conduct daily 10 min stand up meeting, and explain safety and special instruction to assigned technicians to execute the job as per instructions received from Sales Team/Service Docket.
• Ensure SCP devices are effectively used by technicians, troubleshooting of SCP issues and providing refresher training to technicians on the updates as & when required.
• Ensure all On-Site service documentation in 'Partner Kit' are up to date as per contractual requirements and as per myRentokil (for myR customer)
• Ensure implementation and Compliance of service SOP, SHE golden rules, ATEX and PINK NOTE by self and the assigned technicians.
• Minimum 15 customer visits per week that includes- Surprise visits, Rout ride, TPA, Customer complaints, Pest Audits, etc.- Resi & SA (including QSRs)
• Ensure APL (Approved Preparations List) listed preparations, products and materials are used in line with service SOPs
• Ensure material stores are maintained appropriately as per good storage practice and disposal of empty containers, used TG/Control board, pesticides wrappers and damaged materials are disposed in line with SOP
• Ensure proper schedule of maintenance & repairs of equipment is established & is followed periodically
• In case any of the Operations colleagues are on leave or position is vacant, should ensure entries are made in iCABS to achieve operations KPI of Branch.   
• Ensure technicians carry out treatment within a given Standard Treatment Time (STT) in a competent manner and effectively follow the route plan and timings defined by Service Planner.
• Approval of conveyance amount for assigned technicians
• Promote highest grooming standards (uniform, Safety shoes, PPEs)

Advance Operations

• Conduct PMI 'Pest Audit' as per icabs- QSRs & Small branch accounts
• Plan & execute 01 TPAs (Technicians Performance Assessment) per assigned technician with 1 development programs per year.
• Identify & resolve Service delivery issues in coordination with the Branch Manager
• Ensure customer complaints are resolved as per complaint management SOP and update the Root Cause in iCABS to ensure proper ticket closure in time.
• Analyse customer complaints- CO- service wise and improve skills of identified Technicians to reduce CO & ensure closure by monitoring open tickets on weekly basis
• Compliance and closure of audits non-conformities w.r.t. service operations (Internal / External)
• Track and optimize material consumption as per SRF, Cost sheet and SOW and report deviations to line manager
• Ensure adequate stocks of materials as pending & new jobs in line with APL and SOPs are available in branch, and near expiry materials are used first.
• Track and monitor materials consumption to ensure branch material consumption within the target.
• Maintaining Optimum Stock Level and Ensuring Indents are raised after checking requirement and stock.
• Monitor and drive service productivity and efficiency. 
• Carry out Pest Management Inspection- Pest Audits of assigned customers as per iCAB using rAuditor
• Ensure Service leads are submitted by all technicians as per the target
• Monitor & report to Line Manager on input costs at all major sites as per gross margin agreed & discuss action plans to bring it within limits.
• Actively drive Service & Product Leads for assigned technician group within service area by on the job coaching to create density of customers.
• Encourage technicians to plan their leaves in advance to curb absenteeism
• Help Resolve any Grievances & IR issues of Technicians & bring to the notice of the Line Manager on day to day basis
• Report any deviation that could impact service quality or productivity of technicians like- overcommitments, recommendation regarding night service, additional visits, covered area mismatch, etc.
• Self Development- Be updated with latest innovations, Service SOPs, SHE and PN updates.

Key Result Areas:

• 100% completion of PMI 'Pest Audit' as per icabs- QSRs & Small branch accounts
• Material consumption target to be met 100% as per Branch AoP target
• TPA and Development plan completion as per target- 100%
• Ensure 'Call Out' complaint per technicians are less than 3 per month, and analyse and re-train Technicians with more than 3 complaints per month.

• 100% Trained and qualified Technicians as per Technical Training Guideline (L-1 TAT 30 days; L-2 within 9-months of Joining)
• Self learning and development- Above 90% score in online assessment.

Competencies (Skills essential to the role):

• Good interpersonal skills
• Good Analytical & Problem-solving skills
• Ability to communicate effectively
• Should be proactive in planning & organizing
• Technical knowledge of Pests, Service Processes, Chemicals & Equipment's

Educational Qualification / Other Requirement:

• Minimum B. Sc. (Chemistry / Zoology / Agriculture). Any prior experience in operations of pest management or service industry is desirable.

Traveling Extensively at client location

Field work

DL and Two wheeler

Basic Communication Skills

Attractive compensation & benefits (PF, Insurance, Leaves, etc)
Monthly Incentives + Statutory bonus
Petro card + Vehicle maintenance

Rentokil PCI

Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world’s leading pest control brand. Rentokil PCI aims to set new standards for customer service with operations across 250 locations in India. The JV brand also focuses on developing industry-leading service operations through the sharing of best practices, new innovations and the use of digital technologies.

Your day to day responsibilities will include:

About the Role:

• The Key Accounts Executive will be responsible for managing existing customers in the region/geography assigned. This is primarily an office based job and so the responsibilities that will need to be executed will involve customer contact over telephone or email. In exceptional cases, it may be required to visit the customer.
• The person will report to the National Key Account Manager. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal and external stakeholders.

Job Responsibilities:

• Managing existing customers
• Customer retention
• Annual contract renewal with price increase
• Collection / DSO management
• Up-selling
• Business development from new customers
• Market survey, competitor analysis to understand gaps of our services.
• Support the service team by providing customer feedback.
• Attend other work-related duties as may be assigned from time to time.

Key Result Areas:

• Customer (Revenue) retention of 95%+
• On-time customer contract renewal of 100%
• Price increase from existing customers as per target set
• Manage collection and DSO as per targets set

Competencies (Skills essential to the role):

• Overall Sales / Inside Sales / Customer Care experience of 4+ years. Experience in managing Key Accounts will be an added advantage.
• Excellent Customer Relationship management skills
• Good communication – both verbal and written

Are you interested? Here's what you can expect when you join us

Attractive Base Salary

Annual Performance Based Bonus

Group Mediclaim Insurance Policy

Travel Reimbursement

Equal Opportunities

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.

Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world’s leading pest control brand. Rentokil PCI aims to set new standards for customer service having operations across 300 locations in India.
For more details: https://www.rentokil-pestcontrolindia.com

About the Role:
The Assistant Manager / Manager - Business Development will be responsible to visit and manage the new sales from Tier 2 and 3 accounts and generate sales for the branch assigned and provide excellent customer service to existing and new clients.
The person will report to the Branch Manager. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders.

Job Responsibilities:
Business Development (Sales)
Visit and manage the new sales from Tier 2 and 3 accounts
Get business as per the approved business plan of the branch through various sources
Responsible for sales promotion activities in the assigned territory
Ensure all Sales KPIs are achieved month on month
Identify and follow-up with prospective customers and respond to enquiry calls within specific time period
Maximize conversion of enquiries into orders
Ensure renewals in line with Company Expectations
Keep a close eye on the developments & business opportunities in the assigned territory
Customer Service
Ensure the quality of service delivery
Maintain good liaison with the customers
Prepare reports & submit the same on time to the customers
Attend complaints & participate in logically concluding them along with Operations and Back office whenever required
Conduct detailed inspection/ SRA at client's site
Prepare quotations for the customers through the system
Give report of customer feedback to Branch Manager and collection of Appreciation Letter from RBU/CBU customers



Key Result Areas:
Business Development (Sales)
Develop new business opportunities & Upselling Opportunities
Collection & DSO
Customer Service
Timely Invoice Submission

Competencies (Skills essential to the role):
Good in Demonstrating Selling Skills
Good Interpersonal & Networking Skills
Ability to communicate effectively with the team members
Ability to negotiate with the clients
Ability to achieve targets

Educational Qualification / Other Requirement:
Any Graduate (Any stream)
Sales experience of a minimum of 2 years in Field B2B Sales, preferred in Corporate Sales

Candidate will be handling Tier 2 Tier 3 clients

IT Sales and Food Establishments - Preferred

Good Communication in English

Negotiation skill

B2B sales

2 to 5 years relevant exp